The Blue Lagoon is one of Iceland's most popular tourist attractions and considered by many to be an intrinsic part of the whole Iceland experience. Breathtaking scenery, ultra modern facilities, and an impressive track record in healing is the reason why the Blue Lagoon draws visitors from all corners of the world to return time and time again
This private tour whisks you away to the Blue Lagoon where you can relax and soak in the soothing, milky blue waters, and enjoy the surrounding lunar landscape.
Fed by geothermal seawater from deep under the lava, the warm waters of the Blue Lagoon are rich in silica, algae, and minerals that soften and rejuvenate the skin.
Enjoy a free silica mud mask and a complimentary drink of your choice while you take in the otherworldly scenery around you.
There is no better way to indulge in Icelandic nature than at the world-famous Blue Lagoon.
Not booked your hotel yet? Hotel not listed? Staying with a friend/family?
Don't worry, you can give us that information when you add this item to your cart.
Please present your electronic travel voucher / ticket at the time of tour departure.
Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.
Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: email@example.com
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They were punctual, friendly and informative
I would recommend them and I would book with them again.
We would definitely recommend this excursion. Blue Lagoon is “other worldly” and getting there was very easy with Gray Line. Our bus was prompt.
Super easy to book. Describes the experience.
The online booking is easy to use, the driver we had was friendly and happy to help.
Driver was on time and was adaptable to pick us up earlier as requested.
Would definitely use services again, Excellent service ,clear easy to follow booking instructions and prompt reply
Pick up on time, all organised perfectly the girl in the office did a fantastic job with the booking, good comunication
Friendly driver, he tell us alot of iceland story, the van was private for 7 of us.
On time, friendly, clean, and a wonderful experience! Thank you!
Everything was straight forward and easy even the checks with Grayline in Iceland was excellent with weather conditions variable for certain tours but communications were excellent wouldn’t book with anyone else
GREAT COMPANY, EASY TO USE ONLINE BOOKING SYSTEM AND STAFF IN OFFICE IN REYKJAVIK WERE BRILLIANT. WENT OUT OF THEIR WAY TO HELP, ESPECIALLY GREAT YOUNG LADY CALLED DEE DEE. HIGHLY RECOMMEND THIS COMPANY. PICK UP ON TIME AND GREAT TOUR GUIDES.
The tour itself was very good, gray line pick up service has been the easiest we’ve used. Guide was very knowledgable and friendly
I will recommend the Gray Line to others, because we are very satisfied with The Golden Circle tour! The guide was very very clever, and the busdriver was good! In addition the weather was perfect that day ☀️
Provided exactly what they said on the booking details. Bit of confusion around loading buses from cruise terminal which meant standing in wind and rain while they sorted it it out. The Golden Circle Tour stops were not very interesting and overlong for what there was to see and a lot of time spent on the coach.
Très bon service, réponse rapide aux questions, Prise en charge efficace
Easy to use site, we were picked up exactly when they said we would be & everything went very smoothly. Excellent value for money.
Easy to book online. When I wanted to query something it was easy to contact by email and I got a very quick response.
Website was easy to use. All documents required for the excursion were available right away.
The bus driver/tour guide was not communicative
The booking process was quick and easy, we were picked up on time for our excursion to the Blue Lagoon, had a fabulous visit to the lagoon, and the return bus was prompt and on time. All in all, a great experience from start to finish.
Pick up and drop off exactly on time. Blue Lagoon was beautiful - a great experience.
Efficient service to the lagoon at a good price
Booking with gray Line was easy.
They were very prompt , the bus was clean and comfortable. It was a very smooth ride.
Ride was okay, but it was a little confusing as we were transferred from the main terminal to another location to hop a different company's bus. Driver told us that Gray Line no longer went to the Blue Lagoon although we saw a bus from Gray Line there. Not sure exactly what the deal was. We eventually got to and from, but it took some effort on our part to find out how.
Alles hat gut funktioniert! Der Eintritt in die blaue Lagune ist teuer, aber es lohnt sich. Es ist eine Erfahrung, die man sich gönnen sollte.
Very easy to book online and customer service was excellent.
Servicio perfecto,cada detalle fue atendido.Lo recomiendo ampliamente!!!
Mostly good, could have appreciated a confirmation by email that the pick up point had been added when you received the hotel name.
Все замечательно! Автобус был подан вовремя. В лагуне провели время отлично. На месте отправления из лагуны есть расписание отправления автобусов. В самой лагуне хорошие условия для переодевания, подаётся один напиток на выбор. Можно сделать маску из белой глины.
Was very easy to do.
Very prompt response to emails - Refunded my cancellation which I had to do at short notice due to an emergency - much appreciated
Our guide, Thora, was fabulous! She shared a lot Icelandic history to give perceptive, geological information and personal insights; she even sang to us. The landscape was breathtaking. We never felt rushed.
We waited for shuttle driver to meet up with two passengers off a cruise ship as 4000 passengers disembarked. He did not find the two ship passengers and made us late for meeting up with the large bus at terminal for our transit to Blue Lagoon.
Not much to say: it's a bus and a ticket, not a tour. The bus showed up when it was supposed to and got us where we were supposed to go. The one thing I would have liked to see is the ability to upgrade the Blue Lagoon admission from "Comfort" to "Premium" prior to arriving (e.g. online)
The attitude of customer representatives at the bus terminal was not good. They are not helpful at all.
Tour was great, and the tourist guide Hanes was even better- great sense of humour
The experience was great - everything was so easy. The only thing that not was the best was the drivers of the busses. On our way to the lagoon, we was actually scared, he drive way to fast. On the way back, the driver was rude when we asked if we was on the right bus. The answe was: can't you read - it is a sign on the window. But the rest was great and we will recommend this:)
Great service well recommend gray line
Excellent tour, great experience, amazing places - enjoyed a lot!
Service was very good to get to the airport
They were prompt in arriving. This was convenient and saved time and money arranging transportation and admission.
We would recommend them and use them again!
Had a great experience, but on the booking process selecting a 3-hr timeframe for the Blue Lagoon departure was confusing. Turned out it's not a departure timeframe but a potential departure and arrival timeframe where you can stay later if you like, but can't catch the departure bus anytime other than the start of the timeframe. It was fine but I would have picked an hour or two later had I known. No big deal though. Service was fantastic and reliable. Also there was nowhere to order a car seat on the online booking yet they are mandatory when you show up, this should be added to the booking process to avoid confusion and having to make phonecalls after booking.
We arrived on cruise ship. Pick up was convenient to the ship. Process to get our tickets and travel t the Blue Lagoon was easy. We spent enough time and were able to get a bus back directly to the port. Easy to book and travel with Gray Line!
I booked at the city store - girls great very friendly
Easy to book on line but site rather slow
Very prompt and helpful advice during booking
Everything went smoothly from booking to return transfers. Great service
Very efficient service on time and helpful
Pretty good pick up and drop off. Very on time
Excelente servicio, puntualidad y amabilidad !!
Booked online easily with confirmation email received. Excursion pickup times were clear and bus drivers on time, friendly and polite.
Simple easy service. They pick you straight up from your hotel or the nearest stop and take you to the big coach at the main gray line terminal. Polite drivers and helpful! The only problem I would have is the driving of some of the drivers wasn’t great. Had a very bumpy ride back to my hotel.
Very efficient, punctual.
Puntualità e precisione. Prezzi competitivi. Unica nota negativa al ritorno abbiamo impiegato un’ora E mezza per riaccompagnare tutti nei vari hotel e noi non eravamo gli ultimi...comunque si approfitta per un tour della città!
Ease of use and timeliness of staff.
on time, reasonable price and courteous drivers
these guys do a great job, they do what they say they will, treat you nice, are honest and reliable. can't ask for anything more. recommend whole heartedly
I booked the Blue Lagoon transport and entry ticket through Grayline for myself, my daughter and parents. The pick up was on time and the driver was delightful! The pick up only brought us to a grayline office to get the actual tickets, then we boarded a coach and went to the lagoon. Everything was fine, I do however wish that these transfers were mentioned when I booked this because I have parents that don’t move around very well.
Airport transfers, Blue Lagoon and Golden Circle tour. Would recommend ALL. Quick and easy pick ups. Search online for discount codes.
On time, very comfortable bus, courteous driver
Yes I would book them again
Willy and Oppi (I hope I have spelt that right) absolute stars. They totally made the trip to the Golden Circle. Professional, knowledgeable, funny - absolutely brilliant.
Drivers were a little gruff, but overall good experience.
Really good punctual team. Friendly knowledgeable staff.
Yes, I would both recommend and buy from them again. They are an extremely efficient and friendly organisation. They responded almost immediately to my e-mails and were flexible over changing our booking day.
Easy to use
Impressive with service and immediate action provided.
Bin zufrieden mit dem Service
Online booking with Grayline simple,and secure
Well organised tour. A great knowledgable guide Yakub and a very safe driver Fredrick. Yakub kept us well informed about the geography and geology of the area. The stay at black beach was shortened because of bad weather but on the whole a great day out
Booking was easy online while I was out and about on the golden circle tour.Greyline staff very good and helpful pick up times for tours were never late. Only issue that I had was for the journey home was 55 minuets late and driver never said sorry
easy and fast
pick up on time very friendly driver one of the best excursions we experienced
Very easy and convenient. Great customer service.
Their crevices was so great, costumer satisfaction is their concern.
Gray line staff is very efficient and communication with them is easy with no hassle. The only complain is with Blue Lagoon facilities which have nothing to do with Grayline. As my admission was for end of day when the changing room and common areas are just so chaotic and messy covered with towels and bathrobes, it’s just not what one expects having paid so much for the admission, it’s worst than the public swimming pool which I went the next day when it’s all clean and well organised! Honestly I think the Blue Lagoon is way overrated and overpriced!
Really pleased with the organisation, easy to follow instructions of pick ups and drop offs. WiFi on board was brilliant.
Amazing experience 100% would recommend !!
V quick / changes handled v well
The service is great. They were bang on time collecting us from our hotel and all went very smoothly. No complaints at all. Staff very friendly
We booked our Blue Lagoon visit with Gray Line and the entire process was smooth and easy. The drivers were friendly and professional, the staff at the main office were helpful, and the check in process at the Blue Lagoon couldn't have been easier. I was expecting having to give them all my information again, and a credit card for expenses upon arrival at the spa, but all that had been transferred from our original booking through Gray Line. And this package was the best price of all the options I found. Will definitely recommend.
Booking was easy, instructions are clear
The hotspring experience is nice but the organisation of the comapny still has room for inprovement No one informed us for the coach changing in the bus terminal Ended up taking the northern light tour coach Iuckly i informed the tour guide early enough and still managed to drop me off at blue largoon And due to the late arrival, we missed the sunset time and couldnt get the most out of this trip Also, no one told us the departure time of the last coach due to the late arrival
Gut organisiert. Pünktlich.
We took the package from the airport to hotel and return. It was reasonably priced but the waiting bus is a little far from the airport. Staff was very considerate. We also took the tour to the Blue Lagoon and it was excellent. Buses were clean and comfortable and having WIFI was a bonus.
Well organised, prompt pickup. Didn’t see the lights however that’s up to nature
Efficient service with punctual pickups and well organised drop offs.
Very reliable, comfortable, responsive and friendly service
Easy to book, website very user friendly, knowledgeable, friendly, entertaining guides, easy access to pick up points. Didi from game of thrones tour was very positive, I felt very elated about the tour. Christina from northern lights was very helpful in pointing out lights despite cloudy day.
Very efficient service, lagoon was good but a bit on the expensive side.
Brilliant tours, passionate staff
Our tour guide was great. He was committed to waiting for and finding the northern lights. It took a while and it seemed like they wouldn't show, but he was persistent in waiting and we ultimately saw them. It was a great experience. He was also very knowledgeable. Everything was great We did get home late and there was a bit of a problem getting home because of a construction detour, but it all worked out ijn the end.
Very efficient and well organised
Easy to use service, bus arrived promply no issued at all If the driver would have just briefly explained about pick up, entering the lagoon then I'd have given 5 stars
Excellent experience transfers went smoothly no problems
Very happy with the service Gray Line provided. The tour guides were very friendly, helpful, and informative. The buses that picked up from hotels always arrived in good time, don't panic if they don't arrive at the exact time of pickup. Sometimes they turned up 10-15mins after but still arrived at the destination before time. Would definitely recommend.
Grayline made our Blue Lagoon experience amazing. The price was perfect and they picked us up and drop us off right near our hotel. The tour staff are well informed and very helpful
The trip was explained clearly and booking was easy
Straight forward booking
Well organised,,, modern coaches and really entertaining and knowledgable guides.
Easy and efficient. Blue lagoon is gorgeous and a must do in Iceland.
Easy to book online
Pick up on time.
The driver was quite rude and the booking process was confusing. I am not sure why the pick-up time for hotel pick-up is not automatically shown as 30 minutes earlier when you choose the time. I also did not understand why we had to go inside the building to get new tickets and change buses. I did not have this experience with any other bus company.
Online booking was so easy! Also feel we got the best prices.
Had a lovely time at Blue Lagoon. Bit disappointed you offer Hotel pick/ guest house pick up but only for some places not all listed. We waited for 45 mins before contacting blue lagoon and being told to head to BSI. No apology and missed our time slot.
Online booking was easy.
Great service!! Very prompt and easy to set up tours. We went on three tours and each time our driver spoke multiple languages which made it easy for everyone to understand. I would highly recommend their services.
Alles super, hat prima geklappt.
We were not able to avail of our Golden Circle tour since the driver skidded off the road due to poor weather conditions. Our Northern Lights tour was also cancelled. The unfortunate thing about this is that we still haven’t got our refund for these activities
Easy to follow instructions, they arrived when they said they would, very organised operation
Excellent service. Perfectly on time. No fuss, simple to use and friendly staff.
Pronto pick up time and reasonably competitive prices
Super easy and efficient!
We had blue lagoon tour with Gray Line, but we waited a lot in the entrance although the tour included the tickets. The reason might be lack of staff in the lagoon, but also the existing staff did not open all the tills. If they open all the tills, they could serve quicker. Also, the staff in the tills were chatting instead of serving people who are in the long queue. Although the organisation of the tour is good, you had better to solve lagoon`s services to your customers.
The booking process for airport transfers and day trips was really simple. I had one query and my email was answered promptly. The staff were all very efficient and our tour guide on the Golden Circle was informative and entertaining. The pickups and drop offs in Reykjavik were all very smooth and on time. The vehicles were all in very good condition. Free WiFi is offered on the big coaches. Note that at Keflavik there is a Gray Line person holding a card who will direct you to the coaches waiting outside in the car park.
Very helpful and responsive to email questions.
I didn't get to Iceland due to bad weather but Grayline refunded my money no questions asked. I've rebooked for the end of March and will be using their service.
Clean buses, prompt pick up, nice drivers! Wish there was better communication (i.e small buses go to the hotels to round up the groups and bring them to the big depot, from there you get your actual ticket and go on your tour. I would have just met the groups at the big depot if I would have known). Can be pricey at times.
ponctuel, tout a fait conforme aux services commandés (navette aeroport et blue lagoon avec billet d'entrée)
We booked all our tours through Gray Line Iceland and we are generally pleased. One thing that could be improved is the communication of the pick up times. We stayed at the Nordurey Hotel and there was always some confusion about which time we were going to be picked up since the hotel was on the way to some of the tours and therefore, we didn't have to take a shuttle to the terminal. We were sometimes given conflicting information about which time we were going to be picked up. Besides that, no complaints.
The pick up was on time - the transfer to the main coach was easy, coaches were always comfortable and clean. Excellent service every time we used Grey Line.
Malheureusement nous ne sommes jamais arrivées a Reykjavík du fait des conditions météo à Genève. Après un périple à travers l europe nous avons fait demi tour à Oslo, car nous n avions pas nos bagages y compris nos bagages cabine et donc pas mes médicaments vitaux. Nous regrettons vivement de n avoir pu venir et nous reportons cette expérience à l année prochaine. Qu en est il d un éventuel remboursement? Mercisss de votre compréhension
Very efficient service. Never late. Would definitely recommend. Our tour guide Lorenzo was particularly good with commentary on the golden circle tour.
Was easy to book
EXCELENT TRAVEL COMPANY. WE HAVE BOOKED ALL OUR EXCURSIONS THROUGH THEM, AND WE ARE EXTREMELY HAPPY WITH THE SERVICE RECEIVED. THANK YOU!
Everything was very efficient and clear. The bus pick up was on time and the staff were really friendly and helpful. The Blue Lagoon was a fantastic experience and completely worth the money. 10/10 recommend!
We used Grayline for airport transfers and for a trip to the Blue lagoon. Very happy with whole experience. Punctual, easy to deal with, would definitely use again.
The website can easily be browsed with no difficulty in booking the tours. Would love to have a sub-header, though, to group similar tours together so it's easier to find other tours.
clean vehicles polite and helpful staff
Excellent service, punctual, comfy coaches and the guide which took us for the Golden Circle tour was very good. Gave us the history of Reykjavík with also some humour thrown in. Also took the Northern Loghts trip and saw them. Was amazing.
Os funcionários foram cordiais e explicaram o que precisávamos saber. Acredito que o valor cobrado pode ser um pouco menor.
Good reliable pick up and drop off service. Great time had by us all at the blue lagoon. Shame no one turned the northern lights on.
was good until drop off very confusing rude bus drivers
Die Fahrt war sehr angenehm, sowohl die Fahrt mit dem Pick-up Bus zum Busterminal als auch die Fahrt mit dem größeren Bus zur Blue Lagoon. Zusätzlich finde ich es gut, dass es keine feste Zeit gibt an der man zurück fahren muss, sondern etwas freier seinen Aufenthalt planen kann. Gerne würde ich bei Gelegenheit wieder eine Tour mit Grayline buchen
Fast and efficient. Felt safe on the road as well. Highly recommend!
Very easy to book
We booked the Blue Lagoon admission and , due to the weather, unfortunately had to cancel. We cancelled ( by Email ) the required 24 hours prior to scheduled time and received notification that monies would be repaid with 7 to 14 days... This money was paid back in to my account within 2 days ! Excellent service, and would love to try again soon !!
Easy to book and well organised.
A great place to relax for a few hours and take in natures wonders
Le bus vient vous chercher à un pick up point qui est près de chez vous (ou même à l’hôtel) ce qui est très pratique. Le bus est neuf, avec des prises et du wifi: très confortable et agréable. Le blue lagoon était incroyable. Je recommande cette expérience.
Our driver and guide is very gentle. We like his voice!
the tour was great although would stay that the bus stops need shelters as not great getting wet when waiting for the bus to turn up!
It was the absolute worst or lack thereof experience. I was not able to make it to Blue Lagoon due to the delay of my flight so I pretty much paid for nothing. I tried to get a refund but was told I would have had to cancel 24 hours in advance. Not sure how I would’ve knew my flight would be delayed, I’m not a fortune teller or psychic.
Many thanks to Grayline. They were very helpful when trying to arrange trips for Iceland. Assisted with changing some of my bookings and prompt in replying to my emails. Informed me if trips had to be cancelled due to bad weather and organised other dates.
Would Highly recommend
The service run smoothly. The only thing is we got a lift straight to blue lagoon from friends so after calling the gray line office the women was helpful and said it wouldn’t be a problem just explain to the bus driver on the way back transfer why we didn’t have a ticket just the print out voucher. I would have given you more stars but the bus driver was annoyed and said why don’t you have a ticket even though I explained I called the office and they said no problem. He said I’m only taking the ones with tickets now and so I had to go to back of queue. In the end he let me and my husband on and said he would call his office. He could have just been a been more friendly. The drivers on the airport transfer were really friendly and I appreciated there kindness even putting bags onto bigger coach for us. So happy overall with gray line.
Booking the Blue Lagoon online with a Gray Line was really easy, quick and efficient. It was also good that there were several pick up and drop off points, so you can choose the closest to your accommodation. A further welcome email day before your trip is reassuring.
Everything was very well organised and the guide was very informative. Would definitely recommend
Really easy to book, well organised transport to the lagoon and on to the airport. Blue lagoon was a great way to end the holiday. Relaxing and refreshing!
Firstly, by being truly committed to putting their customers first and then putting their hands up when they get things wrong. We were one of 3 groups ( a total of 9 people) who were left waiting for a pick up from the Icelandair Hotel Marina. Grayline. We were asked to be available from 5.30pm. All 3 groups were there from 5.15pm. From that time 2 Grayline coaches dropped off passengers, but no pick up coach arrived. Reykjavik excursions did turn up to collect their passengers. At 6.00pm we had waited 45 minutes so decided tonphome Graylne...it takes an age, at least 15 minutes before you are answered. We were told the bus had turned up but we were not there ...our 9 responses of "not true" ignored. Ultimately we essentially just got on the second of the Grayline buses dropping off passengers, explained to they driver (who was helpful and the only person from Grayline who tried to be) and perhaps forced to because we were not getting off the bus. We had already been kept waiting for nearly one and a half hours in the freezing cold, so she spoke to their central depot and them we were driven somewhat late to go onto to the various booked trips. At least 2 people had were already too late to reschedule that evening. Any sign of an apology, no, it was our fault, not theirs. The real issue is that there are some bus drivers who dont like the pick up point at the Icelandair Hotel Marina so they don't use it.
No issues booking online
Pick up driver did not turn up, helpline advised the driver had been and we were late... despite there being 13 people at the stop waiting for well over an hour in the pouring rain. They did manage to get us on the later trip, well 11 of us, 2 of the people waiting were for the secret lagoon and they completely missed their trip, No apologies, no compensation or even acknowledge the driver lied would not book with them again
Perfecto y con puntualidad. A sido una grata experiencia
Amazing customer service. Disappointed about having 4 Northern Light tours cancelled but you can't help the weather! Gray Line were great and it was so easy to reschedule. The airport transfers were perfect and on time and the Golden Circle trip was amazing. Also a massive thank you to the drivers who got us to our destinations safely even during the treacherous weather.
A well explained service that picks you up at the hotel, shows you the wonders of Iceland and drops you back without a hitch.
The representatives were fabulous as I requested a few changes to our entry time at Blue Lagoon. They kept up with it all, and the pick up and drop off were perfectly timed, just as advertised!
Easy to book and any changes required were processed efficiently.
Everything went very smoothly. We were pick up on time. Driver was very nice and profesional. I would recommend GrayLine services to all travelers in Iceland. During our week long stay we use this company on the 6 different excursions and were satisfied with the service.
Easy to book and good trip
Trip was fantastic but pick up arrangements were poor, left waiting 25 minutes for bus in cold Icelandic wind and snow.
Was a great service always on time and happy and friendly staff couldn't ask for better
Always on time and well organised. The drivers were friendly and helpful
Easy to find tours and book and then change booking due to changes I had to make to my travel schedules, queries answered swiftly.
Extremely easy to book, and once in Iceland collected and deposited at location with ease with clear instructions. Would definitely recommend to others visiting your beautiful country.
I booked several tours with gray line tours. I was very satisfied with all of them. What I liked most was the flexibility of the company when it came to cancelling or rescheduling tours. Everything went really well. I was abit worried that I would have problems but everything was smooth. I also have to mention our tour guide on the South Iceland Tour. He was very knowledgeable and told us lots of interesting stories and information about Iceland. I enjoyed that a lot. I attended the tour on the 16th of February 2018. Well done!
All very clear and efficient
It was as decribed and everything went without a hiccup
very good！ I’ll choose grayline next time!
Bus arrived at bus stop early and subsequently left early. Was left stranded with my fiance and another couple, even though we all arrived at 19:25pm with scheduled pick up at 19:30pm. Lost a hour in the blue lagoon as a result
East to navigate website. Punctual and cour teous.
We were picked up on time; dropped off at Blue Lagoon and it was explained to us how we would get the bus to go back to your B&B when we were finished. Blue Lagoon was amazing; so relaxing and beautiful. The drive back by Grey Line was prompt, and we were delivered back to your B&B.
Excellent, very fast and efficient. I would use them again
Very well organized
We booked Airport transfer and two trips with Gray line. Fantastic service. The golden circle tour was fantastic, the guide very informative and friendly and made the experience so much more enjoyable. I would not hesitate to recommend Gray Line to everyone. It made our trip
Very easy to schedule online and easy to talk to on phone with any questions.
We arrived late at the blue lagoon which should have been avoided
The coach left over 20 minutes late from the main bus station because we were waiting for another coach to come in to pick up more passengers. This meant that our time at the lagoon was limited and everything was rushed. This was not a cheap excursion and not good value for money in terms of service. Wish we’d booked with someone else.
delay to pick up and less time in bye lagoon.
picked up on time and were the cheapest price for this trip.
Prompt and efficient pickup to coach for trip. We alm has a great time at tbe Blue Lagoon and it was great value for money
I would have given zero, but it isn't an option. We booked our trip, allowing a 3+ hour window from another tour the same day. Unfortunately Iceland had the worst weather conditions for over 30 years and roads were closed, so our 6-hour trip took over 13 hours. I emailed them to say that we may not be back on time and they responded nearly 2 days later when we were back in England. So much for their fully manned 24-hour service!! The upshot was that we were classed as no shows and were not entitled to any refund. Very poor service, and if we go back again, we will not be booking with this company.
From the pick up at the airport to our drop off stop, and all the day trips we had we felt safe and assured with grey line. You knew what bus, what time to Collect you. The golden circle tour, was amazing the guy who did our talk in the tour was very knowledgeable, we certainly learnt a lot about Iceland. Would recommended using grey line to anyone going to to visit Iceland.
All good, no issues Accept coach being too hot on the way there
very professional and well organized tours and airport pickup/drop off
When we left the city it was snowing hard with near without conditions. At Blue Lagoon the temperature was around -2 with sleet, 35 mph winds with sleet and snow. Returning to Reykjavik the driver instructed everyone to buckle up due t very dangerous conditions. Gray Line puts money ahead of safety.
I had an amazing time with my son he enjoyed the lagoon and didn’t want to leave such an amazing place to visit and the staff were very friendly
5/7 would go again. Very well organised.
Be on time for pick ups or don't ask us to arrive 30 minutes early and be 20 minutes late. Have the tour guides give the actual guides noted in the brochures. Be in contact with other buses, one bus shouldn't see the northern lights and another not during the same time and trip! Show what is described in the brochure instead of having people wonder around trying to figure out where they are going. All the employees were exceptionally kind.
Very easy to book
Organized and professional staff
Customer service hotline staff is impatient and impolite. But the drivers are all very nice and friendly.
Quick & easy process
Immediate confirmation of booking Would use again
I bought the tickets online, it was handy and convinient.
Easy booking process. Pick up from hotel was perfect. Transfer to lagoon and back was perfect again. No problems.
All went smoothly from booking to excursion. Pick up from hotel was on time, process at depot was easy and fast, driver was polite and informative. Return journey was good and we were dropped back at our hotel without changing buses.
Good easy to use website, smooth booking process.
Amazing service of the company! And the Blue Lagoon is amazing as well!
Brilliant service! Would highly recommend. No faults
On time. Great guide. Great bus. Nothing bad to say!!
Booking was decent but Gray line forgot to pick us up
Picked up on time and the blue lagoon was Great! Bus was full leaving at 12 but they put a smaller bus on to cover the extra people which was great as it dropped us off in Reykjavik itself
Excellent, simple process to follow.
It's very nice and enjoyble.
On time clear instrustion just very
Aucun problème. De bons guides, toujours souriant et poli. Service après vente très bien. Nous avons eu un soucis car une excursion a eu du retard. Nous avons donc loupé notre bus pour le blue lagoon. Nous avons été au bureau directement pour savoir s'il était possible d'avoir le prochain bus et ils nous on dit oui avec plaisir.
I immensely enjoyed all my transfers and tours with Gray Line - especially the drivers were very helpful and accommodating. I also called a couple of times to amend some mistakes I made myself and got everything sorted very quickly. Thank you for making this mother-daughter trip to Iceland so great - my mother loved everything as well.
Los recomendaría y volvería a contratar sus servicios
Straightforward and easy to navigate:)
Picked up from our hotel promptly taken to our main coach. Driver and guide really professional and informative thoroughly enjoyed the trip was fantastic experience
Drive was on time, driver very professional and kind.
Organización excelente Punto negativo, el guia dificil de entender aunque hablaba en ingles
Great tour guides. Tried very hard for us to see the northern lights.
Professional, prompt and friendly. Would use Grayline again.
Perfect place to relax.
Wonderful experience, would go again. Very professional staff, friendly and well trained. Good job, you set the standard.
Comfortable bus, nice to have charging ports, friendly driver. I felt it was rather expensive overall.
Super god service at blive hentet og bragt tilbage direkte uden for ens hotel. Og venligt personale.
It was easy to book online and we enjoyed the trip. The Lagoon was fabulous.
Was picked up on time, transferred to blue lagoon in good time. Had a great time in resort and was taken back to Reykjavik at allocated time. Price for overall experience is a little excessive but then in Iceland everything is!
Pretty Rubbish as instructed I waited for a Grayline Bus from 0730hrs - (Half Hour before my Blue Lagoon Time Scedule of 0800hrs). A Bus picked me up at approximately 0803hrs and yet I was not on the Drivers list , but he took me anyways . Phewwww - Then On arrival at the Gray Line Bus Terminal we all had to get off go in to the office and get another ticket - (Instructed by Staff that I only have 1hr 30 mins to get my ticket at Blue Lagoon, so collect it as soon as I arrive ??? Slight Annoying as I had Printed out a E Mail Bar Scan for the BL why is this not Acceptable? Instead of wasting Trees !!! So then sat on a Larger Bus - Waiting for it to fill up with other Customers - 30 minutes waiting on a Bus that was freezing cold was No Fun . Leaving Finally at approx 0930 hrs . Finally getting to the Blue Lagoon before 1030hrs ... What seemed like an Eternity.. OMG nearly 3 Hours wasted trying to get to the Blue Lagoon !!! So feel Bus Organisation and Tickets need to be Slicker, for the Paying Customer , not hanging around wasting the day on a Gray Line !!!
Really good service Will highly recommend them
Excellent prompt service friendly staff and comfortable warm transportation what more do you need
Can’t fault the service of this company, we will use it again the next time we go to Iceland
Excellent service, et très bon accueil. Guide très sympa
Firstly,I booked and all came through ok but then i get a follow up email saying they still need information. I think it was a mistake as they had all the information and didn't seem to need more. A couple of emails back and forth sorted it but I could have done without it. On the day bus was on time and apart from windows, it was clean. Driving felt safe. No commentary for this, just a straight forward drop off/pick up. Blue Lagoon experience very nice but I won't go on about that as I am reviewing Gray Line. The way back spoiled it because I saw driver driving past my hotel/near my bus stop and not stopping. I was the only one left in the bus. I told him this and he got a bit cross with me. He said he had already told people on the bus he would not be stopping at my bus stop because of the snow and I should have got off somewhere else instead! Either he didn't make the announcement or it was not clear enough because I am an alert person and I do not it. Earlier in he had put some people on a smaller bus but had reeled off the stop numbers and mine was not one of them so I stayed on. He told me crossly I would just have get off now and find my way back which I did. It was a shame the day ended the way. This kind of bad attitude from drivers reflects badly on the company.
We visited Iceland in January 2018 and used Grayline for all of our travelling. Firstly they are very friendly, they answer email promptly and they run to time, all of the time. We used tem for golden circle classic tour and the guide Halli was amazing and very informative. The driver was really god and we felt safe during the blizzards we had to put up with. We would recomend Grayline without hesitation. Airport transfers ran like clockwork.
El servicio ha ido bien, como en el transfer al aeropuerto y la excursión Northern Light Mysteries. Han sido puntuales y eficientes. La única pega, que tienen las 2 grandes compañías, es que casi todos los servicios pasan por la estación central, y si te alojas en el Downtown eso añade 30 minutos, pero ya lo sabíamos, así que bien. Sobre el Blue Lagoon, es caro (como todo en Islandia) pero merece la pena, por las aguas, es una experiencia relajante y aunque a la entrada parezca que va a estar masificado, la laguna es suficientemente grande como para poder buscar un hueco. Hay una entrada interior al lago, para no pasar frío, y recomiendo 2 toallas o albornoz y toalla, una para el fresco y otra para la ducha y quitarse la sal y el silicio. En invierno, al haver bruma por el contraste, no se ve en sol. Nosotros nos bañamos de día y atardeciendo, aunque de noche no tiene mala pinta, así que da igual la hora.
Grayline were very helpful and efficient. The pick service and checking in was all fast and prompt. Unfortunately our golden circle tour was cancelled due to bad weather and our coach getting stuck in the snow! Grayline gave us a full refund without any hassle. Highly recommend and would use in other countries.
Transfer to the blue lagoon easy and on time with gray line. Ticket included so easy entry to the most relaxing day ever!
Great trip, gives ya u the chance to come back at any time you want.
Booking online was really easy, the people behind the desk Who provide you the tickets are really friendly! The experience at blue lagoon was amazing and the bus’s run every hour which is very convienent! Couldn’t fault Gray Line what so ever they are amazing!
Very confusing with the times 06:30-11:00 option. I assumed and so did a few customers that you could leave at set times between 06:30-11:00 however it turns out that it was only 06:30 option only.. otherwise all good and simple
Good information, easy process. Customer service on the phone was useful and helpful.
Very organised tour. Thourougly enjoyed it!
I didn't expect to change buses and to have to unload and reload my luggage onto a different bus then wait for it to fill up before leaving. Some of the drivers were very abrupt and turned up earlier than expected and left a few minutes earlier than the starting pick up time. I would use a different service next time and not pre book before we got there as much cheaper to book when there and we still had to queue to get a transfer ticket.
alles klappt wie geplant auch Morgens um 04:00 Uhr zum Flughafen
We used Gray Line for all our transfers and two tours. They are efficient, organized and on time.
Buen servicio. Autobuses de calidad y puntualidad en el servicio de recogida.
The online booking for excursions is very easy to use . Correspondence from Gray Line ,following the booking ,instilled confidence that everything would run to plan, which is important when arranging trips abroad from home.
All the Grayline staff were extremely helpful and very informative. Tour guide Darren and driver ingor were fantastic during the golden circle tour. Well organised and they made the tour great fun. We never normally feel strongly enough to leave a review but the service offered by Grayline and their staff is superb. Would thoroughly recommend and would definitely use Grayline again. Thank you!
On time and efficient
Very easy to book- everything made as easy as possible
We enjoyed our experience at the Blue Lagoon. We booked this 2 hours before we were due to be picked up. They were professional and made the whole experience stress free. I would definitely use these again.
First class service. Collected us on time and every part of the trip explained. Takes the stress out of travelling.
The process was smooth and easy to understand. Had a request to re-schedule the tour earlier and the staff in-charge (Ylfur) responded quickly.
Very easy to book excursions and the company are very organised and informative.
Very easy to book through. Drivers are so friendly and helpful. Very good service with bus running every hour from BL. Only thing I would say is that it doesn’t give you a choice of what admissions you want, it automatically gives you the standard so you have to upgrade when you are there. But it was totally worth it!!!
The stopover at Blue Lagoon, right from the airport and before going to city center was just PERFECT: very relaxing and cost effective!
Very easy and straight forward.
Buying tickets from Gray Line is cheaper than that from Blue Lagoon, free cancel 3 days before admission is very good , fast respond to email enquiry, good service for bus transportation.
Easy to get to Blue Lagoon and great drivers.
Good service - Efficient and on time.
Blue lagoon was amazing!! But being picked up at 8am seemed a little stupid and early as it was dark. We just slept in the cafe utill 11am when it was lighter and a more acceptable time. Seeing as it was New Year’s Day it was such an early call time
Great trip, all run like clockwork, very well organised.
Organised and professional
A nice experience
It was quick and easy to book.
Very easy booking through Grayline for the transport to Blue Lagoon and the entrance fee. We had a wonderful time in the thermal baths!
Online booking was all great and easy other than having to restate what my desired pick up point was. We saved money booking through you which was great. Drivers were nice and the driver who picked us up to take us back from the Blue Lagoon at 9pm on Tuesday the 19th was incredible and took us to exactly where we needed to go. My friend and I were incredibly grateful and wanted to make an extra big thank you to him.
Getting there was great but I wish they had buses that went to the airport in the afternoon. We had to get a taxi to the airport for 7700 even though we had already paid for round trip transportation because we didn't have to be to the airport until the evening.
El servicio es bastante aceptable con la única pega de tener que cambiar de autobús en medio del camino. Por lo demás todo perfecto
Online booking very easy and prompt transport
Really nice staff and always on time
Easy to book combo blue lagoon and transfer.
smooth prompt service. Clear instructions. Friendly drivers, on time, they had their list of passengers and all was orderly.
Efficient company, best in Iceland! Answered all your questions and very friendly!
Instructions for pick up from Icelandic Hotel Marina were not clear, I missed my pick up as a result of waiting around the corner from the hotel as instructed. Please mention the name of the bus stop and/or the number.
I booked a bus ticket to the Blue Lagoon at the last minute (late at night the day before) and everything went smoothly. Very good customer service.
On time pickup . Wonderful driver and easy and accessible access to and from lagoon
They did everything well, quick effient service ... buses on time
Easy process . Recommended
Easy to use . Booked trip before we left UK.
bloody fantastic well worth going!
Foi tudo certinho, dentro do horário combinado.
very prompt and professional service..seemless and enjoyable
guter Service des Transfers und der Ticketbuchung, aber relativ teuer.
Pick ups were perfectly on time every time, and they were excellent at responding to my queries and rebooking us when I had got the time wrong. Highly recommend.
Everything worked well from the initial pick-up to the flexible time to come back. Thanks for a great experience we will use again!
Very informed and pleasant. The tour guides loved the tours themselves so it made for an extra enjoyable experience!
A very good service , bus were on time and never had a problem with pick up , buses were clean and tidy , drivers were friendly and helpful. We used the services for transfers from the airport and also for the excursions we had booked while in Iceland. We booked all these through the Gray line web page which was easy to use and we are very satisfied.
Incredible precise and convenient service. We enjoyed 3 tours and 2 airport trips with perfect service.
The us site wouldn’t let me pick my hotel for pick up I origanly had to pick one around the block. But once I got into town I was able to contact then and then changed it to my location otherwise everything else was great.
This was a gift from myself to my son. He said it was worthwhile and that if in Iceland, everyone should do this tour.
Bus hoping and ticketing was a bit to much. Make it easier.
Very quick response to confirm booking. Very pleasant and personal emails.
Everything was very well organised by Grayline. Would highly recommend
This was a little confusing. It showed timeslits for buses eg 7.30-12 and 12-6 (or something similar). It then said bus times were every hour but only gave an option to use the very first bus when purchased, no advice on whether this could be changed to a slightly later bus!
El transporte hasta la Laguna fue perfecto, en tiempo y sin problemas y La Laguna azul en si es maravillosa. Así que estamos muy contentos con la experiencia
This experience was very easy to book online, no issues.
We were picked up at 4:30pm local time. Arrived at the bus station in Reykjavik well before 5pm but didn't arrive at the Blue Lagoon until close to 6pm. The bus picking up at 7pm was also 15 mins later. The Blue Lagoon itself was a great experience.
Nice service Helpful drivers Good
An excellent service with no problems whatsoever in the online booking service, easy to use and prompt replies from the company.
The tour was okay, up until the end. The tour guide dropped us off WAY far from our destination in -4 degree weather late at nite!!! I had asked him to let me know when our stop was near. He called every stop BUT OUR STOP!!. After he passed our stop, he tried to tell us that he called it twice. He NEVER DID. Then, he lifterally said you have to get off the bus!! AWFUL EXPERIENCE!
The quality of some buses should be better.
Well organised and punctual
Pick up on time. Comfortable coach. Blue Lagoon was amazing. Everything we had hoped for.
Excellent service and always on time
It was easy to pre-book airport transfers and trips. On arrival all transfers were dealt with efficiently and all staff were helpful and friendly. Everything was well run and efficient. I would certainly use your company again. Well done.
We booked to go to the blue laggon. Cheaper than other excursions, the bus was on time and bus was clean and tidy great.
Easy to use
It was chaos at the last bus from blue lagoon. Then we had to wait ages at the bus station to get a bus back to our drop off point. Poorly organised
Easy and helpful booking. Pick up and drop of made simple and stress free
Highly recommended, they made our tour unforgettable. Always on time, warm and comfortable bus. Thank you
Very easy to book and email response was quick. Pick up was on time
Fast and easy! An activity not to be missed
The arrangements from pick near my hotel on feeder bus then transfer and finally drop off at Blue Lagoon were all excellent and drivers as well as ticket office staff all very helpful
just took a moment to order, a little time to get ready and wait for the pickup..... excellent
Blue lagoon tour. Puntualità e gentilezza.
A simple transfer made difficult by being picked up, dropped off at the bus station, having to wait for another ticket to be issued for s bigger coach to actuakybtake us to the lagoon. All of this took extra time when we could have already been on route to the lagoon! Same on pick up with the silly video of parking in the middle of the other busses and having again to get off the coach and onto yet another bus to be shuttled to the hotel.
Varma rekommendationer, toppen guider och chafförer som kör lugnt ich fint på vägarna. Man kände sig lugn och fick många goda skratt på vägen.
Pick up was on time and easy to get a transfer back to Reykjavik.
Easy to book. Accurate description of the tours.
Service on time. Comfortable buses and excellent drivers.
the trip was on time. The staff were wonderful, really friendly, funny and helpful!
Grayline were amazing! Great service and lovely staff. Would definitely recommend them!
Would recommend. Was easy to use
Yes would use again.
Coach turned up 90 mins late to pick us up.
The Grayline transfers worked perfectly and were on time.
Excellent, clear booking system with pickup!
Pick up and drop off we’re fine. It was expensive for what it was.
Would recommend Gray Line again
We could tell why Gray Line had such a good reputation in Iceland. This trip was efficiently organised, with comfortable travel and pick-ups close to the hotel. I would recommend them to people looking for excellent tours in Iceland.
The booking was very straightforward and the visit was fantastic. The only reason I have taken one star off is I think the bus transfer could be easier to avoid confusion. We were dropped off from our hotel at the central depot about 20 minutes before the departure time of 5. Firstly no one told us we had to collect new tickets (another tourist told me). Then when we collected we were told there would be a bus outside with Blue Lagoon on. There were 3 buses parked and none said blue lagoon. We waited in the seating area at the entrance to the ticket hall as it was very cold outside and waited for another bus to arrive. None did, no one said anything (not even the guy selling tickets despite there being no other tourists in the whole building). I checked my tickets and realised the ticket guy had given me one too few, I went to sort that out. We went and waited back at the entrance area and at 4.58 (bus due to depart at 5) I asked the same sales guy if it will be obvious when our bus arrives. He told me it should be outside already and when we checked we saw one of the original buses leaving with a Blue Lagoon sign - it had changed destination since we arrived 20 mins earlier. Fortunately we ran over the busy main road to flag it down at traffic lights and the driver very kindly came back to pick us up. Whilst I agree we could have checked the buses every minute to prevent this, its a large depot and its cold so I think it would be a good idea for either the drivers to do a call around including the ticket office waiting area (our northern lights tour driver from a different company did a roll call) or the sales guys to do a call over a speaker in the ticket hall that the buses have arrived if not there when you first get dropped off.
So far so good
Well organised, great day out
Esta made our golden circle tour so interesting and special. It was our wedding and Esta made a special stop with photos and champagne for us and our guests which made our trip even more worth while. Thank you grayline and Esta. SKAUL !!! Gemma and James xx
Easy and smooth to book online, very helpful when speaking on the phone and all very punctual.
Port pick up and return to the Blue Lagoon
We booked a delicious golden circle tour and the guide was excellent. The tour was very good and interesting and the lunch excellent. We also booked a visit to the blue lagoon. This was very good. The pick up was as stated and the visit was great. The bus back to our apartment dropped us off as near as he could. We also booked pick/drop off to/from airport and these also worked fine. So all in all our few days in Iceland were greatly helped by excellent service from Gray Line staff.
The website was easy to use. Prices were very clear so I knew what I would be spending.
Pickups were quick and easy. they took us everywehre we needed to go. Buses were comfortable and had USB charge plugs for our phones and freee Wifi! Excellent.
On the way back from the Blue Lagoon, the bus dropped off everybody on the bus and we were the last people - But instead if dropping us off to our hotel (Radisson Blu 1919), the driver took us to the main station and put us to another bus full of people coming from the airport - Again, the bus drove around and around dropping off other passengers and we were left to be the last on the bus to be dropped off to our hotel - What a waste of time!
The service personnel, drivers, and tour guides were very customer service oriented and efficient. The issue with confirming was a problem with many experiences. It was hard to get through the phone lines at times.
As on all our trips with you superb organisation and very friendly & helpful staff
On time, efficient, organized, save time, no complaints.
Online booking was really simple, the trip was well organized. Would recommend.
Staff didn't really seem to know where the bus was and there was no signs either. Bus drivers were pretty rude. Gave a bad experience of Iceland as we'd just arrived. Luckily it only went up from there. At least the buses were frequent and comfortable.
The blue lagoon is one in a lifetime experience ! I love the fact that grey line came and picked me up at my hotel and brought me back after. The package also included the standar admission. I was able to do an upgrade once I arrived at the blue lagoon.
The Blue Lagoon was a good experience; the food in the cafe was quite disappointing.
Nothing but good things to say...
Love the bus driver, Sigvor & tour guide, Ragna. Made the whole journey smooth and on time. Love the humor of Ragna and learnt a bit of Icelandic language from her. Highlight of the tour is definitely the glaciers lagoon. Please protect this heritage.
Very easy to book online, packages described in detail with costs clearly stated.
The transport arrangements worked well; the system of gathering passengers by minibus to take to the bus station for the large coach is ideal for the narrow streets of old-town Reykjavik.
Very punctual, friendly staff, fast WIFI on the vehicles. Online ticketing might save some time during bus transfers.
Was picked up from our hotel right on time and dropped off at the main bus terminal. We walked into the main building and showed them our printed tickets we purchased and they gave is our tickets to the lagoon. The ride was about 45 minutes long. Showed pass to the person by the lagoon entrance and was able to check in smoothly. Blue lagoon is just a place you have to try out once. However, they had construction at the time because they are expanding, but it was still worth it!
They were always on time, friendly. Buses were great. We used them to go to Blue Lagoon and to the airport. Comfortable ride. Yes, I would use them again.
Didn't receive reminder about pick up time so missed tour. Driver could have called or there should be an automated SMS system that reminds you of pick up half an hour before scheduled pick up time. Very disappointed this doesn't hapoen. People book a lot of tours so things get confusing.
The tour was on time and a simple process. The drive was relaxing to the lagoon.
Aparentemente houver alterações no transito na zona central de Reykjavick , teria sido importante termos sido informadas desse facto com antecedência, pois houve alguma confusão no local de pick-up. No entanto tudo correu bem, tendo o condutor sido muito gentil.
Perfect timing and service.
Very easy to book online and the system of Gray line was great, well organized.
Tilasin retket sähköpostitse, sain vastakset ja varmistukset heti.
Our transportation was on time and kept track of each person getting on and off the bus. The trip included entrance fees to the lagoon. We upgraded to the premium package once we got there. I highly recommend going!!
Gray line have been very good with helping me book all my tours around Iceland, when booking for the blue lagoon the page hadn't updated I ended up booking a time that wasn't actually available but straight after gray line inboxed me straight away and sorted it offerering me a new time and sending me a new voucher straight away :)
I will recommend Greyline Tour to my friends. But actually I think some of the guides are not really good English Speaker that we always suck into sleep while they speaking...
This is related to Blue Lagoon itself. Is really nothing special about this place and it overrated. But overall Gray Line other tours were fantastic 5 stars.
Great service, well organized, without any delays
Great service, everything went smoothly without any delays
Our trip to the Blue Lagoon was booked online, fairly simple, prices were comparable to other operators. I received a confirmation via email and a reminder the day before. The shuttle bus arrived on time, transferred at main bus station and was clear on arrival and how to return back.
Really enjoyed our Golden Circle tour. Enough time at the stops (but not too long either). Would recommend taking lunch with you although the restaurant at Gullfoss serves a delicious soup of the day with free refills. Highlight of the day was the Geysir, amazing to see! Tour guide funny and informative.
Nice timetable for pick up
Beautiful location. Loved that you could get a drink or a facial while swimming in the lagoon. Great value! Would have like to learn more about the lagoon. Would have also like to know that waterproof phone cases were available for rent/purchase...didn't realize that until we went to the bar for a drink. Most people use their phones as cameras...That should be offer for purchase/rent upon arrival.
Great service and on time everytime.
Took 5 tours in Iceland and all were great! Service was organized, pick up was prompt, and all of our tour guides and drivers were excellent!
Booking process was efficient and very easy.
The drivers are punctual and will pick you up on time! The tour guides are knowledgeable and really made the trip unforgettable. I highly recommend this company to anyone!
Everything went to schedule and all drivers were polite and helpful.
Actually only transfer services for blue lagoon, nothing speed. but for northern light tour, I will give full mark. Very good and reliable tour guide for chasing northern light
Very easy to book online. I emailed Grayline with a few questions and received a response promptly.
Efficient service apart from long wait for hotel pick up. We booked the Lagoon for when it opened and so glad we did, despite the very early start. Magical.
Very well organised very impressed. Massive payrise should be considered to ' Simon' the tour narrater he was very funny and helped everyone with questions. Massive we done to all the staff very polite
Speedy and on time transfers
Grey experience, truly unique! It really does have a blue hue!
I was impressed with the efficiency of the pick-up system. All our buses were within ten minutes of the scheduled time. They were all clean and the drivers were all excellent. The only issue I had was the northern lights tour we took one evening. The guide was quite abrupt with me in front of the other passengers because I was not sitting with my travel partner. She also had an unending patter which, admittedly, I might have found more amusing if I weren't so irritated with her.
Booked for blue lagoon. Was collected on time, driven in comfort. No hassles
Little confused for pick up time
Very easy to book online, stress free and simpler than other sites.
Great experience at the lagoon, picked up on time. Had a long to wait at the bus terminal before getting on the coach.
Grey Line were an amazing company to travel with, all staff were friendly, helpful and offered an exceptionally professional service. Couldn't fault them. On one tour I left my mobile phone on the coach and didn't realise until we had got off the coach and back in our hotel. We rang and told them and within two hours my phone had been returned to the hotel receptionist. Our tour guide (think his name was Halli) was great fun and able to give us lots of information on Iceland and various sights. We were always collected from our hotel by a mini bus and taken to the coach station for the tours and returned later to our hotel or close by to walk. Always on time and would wait for the late comers. Would highly recommend.
Very helpful people, well equipped coach, great visit to Blue Lagoon. Thank you.
Had a great time with a great company
Straight forward friendly driver. Kindly slowed down and pointed out the northern lights on our return from the blue lagoon,making our trip all the more magical.
Everything ran on time, the coaches were comfortable and having free Wifi on board was great
Well worth the visit
no issues booking
Great experience. Very helpful with changing reservations when our flight was changed. Very clean and loved the wifi
Very easy to make booking and pickup / collection were extremely punctual - as they were for the airport collection, too. Blue Lagoon wasn't too crowded on 16:00 departure (entering Lagoon around 17:00). With these times the only criticism would be the lack of a return coach at 20:00. We left the Lagoon a bit sooner than we would have liked to catch the 19:00 return, rather than have to wait two hours for the 21:00.
Seamless and smooth transfer to and from the blue lagoon from our air bnb apartment. Grayline made everything so easy and couldn't do more to help when we had queries. Lovely professional staff. Thank you!
Easy to book, simple and clear. Nothing hidden, all was great. Lagoons were lovely and the pick up and drop off were both on time. Drivers friendly and knowledgeble of the lagoons and it wasn't any trouble to drop us off.
So easy to book Grayline for all our tours. Always on time. Only co that picked up from our out of town hotel. Helpful staff and drivers. Efficient reschedule when our northern lights trip was cancelled due to poor conditions. Used another bus co once to return to airport because we couldn't store our bags with Grayline while xploring the city but would have preferred Grayline.
Amazing experience. The bus was ontime. Collected us from our hotel and took us to the bus terminal where we waited less than 5 mins and were off to blue lagoon. The driver was very nice. Safe driving all along the way.
Great service, on time both ways. Lovely relaxing luxury coaches.
Very easy to book. No difficulties whatsoever.
Had no problems booking bus was on time very prompt service and bus drivers very polite
Booked everything on their website, transfers from and to Keflavik airport, and also three excursions. Pick ups' were on time , drivers polite and the guides were knowledgeable. I would recommend Gray Line Iceland to anyone going to Iceland.
Very simple and easy
I used Gray Line in Iceland for two separate tours, one was the Northern Lights Mystery Tour and the other was the Blue Lagoon tour. Both were well organized, pickups at our hotel were on time, and the staff was helpful and friendly. Gray Line promises a free trip if you don't see the Northern Lights and I rebooked a second attempt after a cloudy night prevented us from seeing them. Our second attempt was successful and we appreciated the story of the trolls that Kristina told us as we drove along the dark highway. The lights were magical.
booked 3 excursions in total -very easy process - straight forward, simple to follow. confirmation email within 30 mins. only criticism is that I then received another email asking for further information regarding hotel pick-up which had already been confirmed (by gray line??)
Good experience from start to finish
Went very smoothly no problems at all.
Our driver, unfortunately I can not remember his name, was very delightful. I was on the 8am bus tot he lagoon and the 3pm bus returning to Reykjavik.
Fantastic! Bus picked us up on time as promised. The driver was exceptional. On the way to the lagoon the driver spoke about the history and culture of Iceland this was really interesting. The bus seemed brand new and was fitted with wifi. The driver left clear instruction on when and where he would pick us back up..I did assume the package I bought was more than the standard package as I was shocked to hear I had to pay more to rent the towels and robes when I got there other than that really good experience:)
Booking was fine..5PM bus leaving for terminal was full...forced to wait one half hour for next but..which got stuck in the snow..where we waited AGAIN for smaller buses which at least took us directly to our hotel...total trip took 1 hour longer than expected ....not good..
Not enough information. I thought I'd purchased comfort & got standard package... be clear about the package people are purchasing
I never got to the Blue Lagoon, Gray Line over sold the trip. How they explained it was 2 people were booking at the same time and the other person hit the purchase button first. But I don't believe that as my credit card was charged and I received a confirmation. I did receive a credit from Grayline. But we were celebrating our 40th anniversary and I had planned on visiting the Blue Lagoon. Unfortunately it was too late and all tickets were sold. So I am VERY UNHAPPY with GRAY LINE ICELAND. They offered us a discount on another tour which we did accept but the weather was bad and the trip was cancelled. I will tell any one i know that is visiting Iceland to NOT book with Gray Line.
Paid for two tours with you and transport to and from the airport. Driver from the small bus from your terminal didn't get the name of our hotel and he was really rude, when we asked him what is going on, being almost 40 mins on the bus. Due to snowfall the golden tour was postponed, but we never got an email from you, like the other people staying at our hotel.
Amazing loved every minute
The bus was late due to a snow storm but the service was excellent once it arrived.
Very easy and great communication back
Brilliant service great guides especially "Halli" who took us round the Golden Circle Tour he made our day :) all are happy and willing to answer any questions
Website described the route accurately and was easy to use.
I would like to thank them for being late to pick us up from blue lagoon trip, 30 minutes late and we were stood outside with children in minus 2 degree temperatures after being in the lovely warm blue lagoon waters. Everyone waiting were frozen and no apology. Not good at all.
Generally good booking experience, though finding add-on's (e.g. hiking gear) was a bit difficult. Tours were very enjoyable, hitting all of the most picturesque spots on the island. Northern Lights tour was cancelled all 4 nights we were there, so I would recommend not booking that until arrival, as they are non-refundable.
Booking was easy and reliable. Everything went as expected and we had a great experience getting where we needed to go. The only downside of the experience was upon arriving from the airport and transferring at the bus terminal. This brought about some confusion as we weren't too sure where to go or what to do, then when it was clear that we had to arrange ourselves by color, we didn't know where to find our color bus. My only recommendation is that a better method of transferring busses is devised and used! Otherwise great experience.
Pick up and drop off both on time. Could have been more driver interaction telling us about things on the way or about the blue lagoon.
Very organised. Made the experience of visiting the Blue Lagoon very easy.
Excellent. Everything worked like clockwork!
Blue Lagoon was fabulous, went with husband and 2 children (13 and 11) who thought it was amazing. Pick up and transfer with Gray Line was excellent
Hassle free booking.
Found it difficult to understand what package was being offered and what was included in the package - clearer details would be appreciated.
Simple and straightforward to use.
Easy to do and everything went according to plan
A wonderfully informative tour
The product information outline online should indicate the type of access included in the package. Upon arrival at the Blue lagoon we found out that the admission was the basic admission and that we could up grade on site.
We were waiting in our hotel lobby with plenty of time for our bus to arrived but unfortunately we had to have the hotel call Grey Line to find out why they had not arrived. We were forgotten and a bus was sent to pick us up. We had to then take a later time for our Blue Lagoon experience. This was very unfortunate.
Turen til den blå lagune, er en ren transportopgave, der var ganske forfærdelig med Pick-up fra hotellet til et opsamlingssted, med en minibus. Chaufføren der kørte minibussen fra hotellet til opsamlingsstedet, kørte som om han have stjålet både bil og kørekort. Fuld fart frem og bremsen i mod rødt lys, selvom man på lang afstand kunne se der var rødt, hurtigt rundt i svingene, og hastighed 80 km/t, hvor højeste tilladte hastighed var 60 km/t. Fremme ved opsamlingsstedet, fortalte han hvad vi skulle gøre, problemet var bare, at han talte direkte ind i forruden, han orkede åbenbart ikke at dreje sig/rejse sig og gøre front mod de skrækslagne passagerer. Turen med den store bus, både til og fra den blå lagune, var behagelig med den kvindelige chauffør, der magtede opgaven til fulde.
Bien et pro.
Lovely lagoon but difficult to see it's beauty in the night so would recommend a day visit.
The booking system worked just fine, thanks.
Smooth and efficient service. Special thanks to our driver for stoppping to let us see the Northern Lights display on way home.
The online booking was all very easy and the pick-up from the hotel was an absolute bonus
Very easy to book online!
Very fast to responding to email when I was a little unsure what to book.
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