Customer Service

We’re always here to help, and because we understand that you might need assistance outside of regular office hours, our customer service department is open every day. 

Whatever you need, there’s always someone from Gray Line Iceland available to assist you.

Call us at +354 5401313 or email us.

We understand that sometimes things can go wrong and if you feel dissatisfied with any service Gray Line Iceland has provided, please inform us immediately so we can address and resolve any potential issues as quickly as possible.

We appreciate your feedback and encourage you to make use of Feefo and TripAdvisor to grade your experience with Gray Line Iceland.

Business Hours

Head Office
Klettagardar 4
104 Reykjavik

As the heart of our operations, our head office supports our administrative functions as well as the maintenance and service of our coach fleet. Keeping them clean and in top shape is of the utmost importance to us, ensuring the safety and comfort of our customers. 

Daily 07:00 - 19:00


Reykjavik City Centre Sales Office
Hafnarstræti 20
101 Reykjavik

Daily 07:00 - 19:00


Social Media 

Follow us on your favorite social media platform, see what others are saying about our tours and services, and join the conversation.

  • Facebook
  • Instagram
  • YouTube
  • WeChat   当您在冰岛旅行期间,所有关于冰岛旅游的中文服务,都可以通过微信和我们联系!

General Inquiries

For general travel-related questions or concerns, we invite you to look at our FAQ page where we have provided the answers to many common questions. 

Our Tours & Services

If you have specific questions about our products and services or need help in planning your vacation in Iceland, please get in touch with our sales agents regarding:

Affiliate programs

As a leading provider of sightseeing day tours, adventure activities and airport shuttle services for over 25 years, Gray Line Iceland proudly offers travel agents and affiliates direct access to our tour inventory as well as the ability to earn commission on a broad range of travel products and services. Learn more by visiting our partnership programs page.

Log in or register as a new agent in our Travel Agent Portal