Join us on a dark winter night to experience the captivating Northern Lights and their ghostly dance in across night sky. We have over 25 years experience in operating Northern Lights tours in Iceland which has taught us a thing or two about where and when the best viewing conditions will occur
This Northern Lights Tour takes you out of Reykjavik the city lights in hope of seeing the Northern Lights.
Aurora Borealis, another name for the Northern Lights, are a natural phenomenon and therefore sighting is not guaranteed. We will drive you to the countryside, into complete darkness, in hope of seeing the skies glow.
What will I do?
When Northern Lights have been spotted, you will be able to go outside and see the fantastic shapes and colours in the dark sky. You will have plenty of time to take photos and truly enjoy the moment.
Why should I go?
Iceland is an ideal place to see the Northern Lights due to our location on the planet. We have operated Northern Lights tours for more than 10 years. Our staff is therefore very experienced and aware of the necessary factors that increase your chance of seeing the Northern Lights.
So if you have the opportunity to see and enjoy something so spectacular, well - we suggest you take it!
Not booked your hotel yet? Hotel not listed? Staying with a friend/family?
Don't worry, you can give us that information when you add this item to your cart.
Please present your electronic travel voucher / ticket at the time of tour departure.
Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.
Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: email@example.com
Thank you for submitting review
Caring and knowledgeable guides. Safe driving.
The content and the instructions are all clear.
Very easy to book - very good experience
Highly recommend ! Excellent service, they made the trip highly enjoyable!
Booking online as fine, however the experience itself was mediocre. The bus parked right next to the northern highway and we were literally standing in a field facing the incoming traffic like dear in headlights. Visibility due to the light of the cars was quite inconvenient and we had expected the bus to park somewhere slightly less obvious.
Did not see the lights
Nice and easy to do. Everything is laid out clearly.
I originally booked for 5 of us friends. Very easy to book online. One friend had to cancel- I only emailed Grayline and I got my refund. I also booked the other tours- Reykjavic City tour, South Coast/Glacier Lagoon tour and Golden Circle with Grayline- all with no hassle.
Friendly guide and fascinating northern light are seen.
Great tour, well organised and a lovely guide. We stopped anytime the aurora was visible. Very lucky to have seen the lights a couple of times.
Online booking was easy and fast
The online booking experience was easy to use and user friendly. No complaints at all and very straight forward. Thank you.
Great tour comfortable clean bus very interesting and informative guide
Although we didn't see the northern lights on our trip...we were well looked after and kept very much in the loop about the entire evening. I'll be coming back and using grayline again
Quick and easy
Booking managed well. Lights not seen first trip and they kept us well informed about future trips and changing our booking. Very quick to leave once lights were seen.
We booked the trip through Viator, who told us the the tour was cancelled. As a result we had to rebook through Gray Line. It was a bit of a hassle.
On time, got us where we wanted and in comfort
Booking was straightforward and easy. Received email confirmation right away. Rebooking when weather caused a cancellation was simple and when the tour time arrived the pickup and check in was well organized and completed quickly.
I ADORE Gray Line! From the very comfortable busses with free wifi and most with USB charging ports, to the friendly, personable, and knowledgeable guides who go out of their way to make sure their guests are having fun and comfortable, to the office staff who were amazing with difficult bookings-- even offering a discount code for the hassle, Grayline was our top group tour company in Iceland. You definitely get quality with Gray Line, Iceland!
Was not able to type in my Singapore mobile number and I had to borrow a number from someone with a European number.
Even though we could not see the northern lights the tour guilds were all funny and well-prepared when we travelled with Gray Line so I try to think that I payed for an Icelandic stand up comedy and not for an aurora tour so I am not disappinted. And we can still go back and use our purchased tour, so at least they try to compensate us. The plus, that we survived the tours no matter the weather conditions, which was pretty bad.
At the begging let's mention that I have chosen your agency because of a good reviews. I didn't have the opportunity to meet your travel guides and to enjoy your tour, therefore I will give my feedback for your Customer Care service only. I've booked Northern Light tour one week in advance. This was scheduled for my first evening in Iceland. Everything was payed in advance via on line debit card. Pryor to departure, I've received an email that tour would be canceled. I understood the nature of canceling. I am Geologist so I could understand nature and its predictability. I've rescheduled tour for tomorrow. Same story for the second and following 7 days that I have spent on the island. Around 4th rescheduling, I decided to go tomorrow on a full day tour that includes glacier hiking with another agency. The thing is that this trip was tour from 9 to 21h. We were getting back to Reykjavik while driver said that there is good chance that all agency will organised northern light tour that night. I've checked Grey Line info page and realized that driver was right. I wrote to live chat agent if there is possibility to rearrange my booking from tomorrow to today because I've scheduled several times and my holiday was ending tomorrow. She wrote down that there is no free space for tonight. I am Team Leader in customer care and I now what this conversation mean. I tried to explain the customer agent who canceling booking and indirectly involved herself in money refund is not good for your company, and that there should be one more place. She wrote down the same explication again and again and again. My agents are responsible to raise there concerns about featured customers, and my job is to help them on another level of support because I have multiple contacts and opportunities. This was not the case in your company. Because of that way you are doing business, I have searched for another company that night witch was even cheaper, have booked northern light tour. From my perspective this company brought me experience that night without rescheduling, with last minute booking and with outstanding guides on board. They tried their best to find lights that night. We have failed, but they gave me opportunity to come back in 3 years period and try another tour with them for free. Because of your customer agents, your company did fully refutation of my ticket and I am really thankful on that. But there stays just one disappointment in your company and a bit of judgement on my friend review and good feedback at the beginning. So can you guess what agency would I recommend to others in future? Milos Davidovic
Tour cancelled due to the weather
Organisation was bad, we had to stop by the bus terminal and wait, guide was terrible and this was no mystery since there were like another 12 buses full of people...
Trattati come un carro bestiame. Alex la guida molto scontroso Visto che esistono molti tour operator vi consiglio di rivolgervi altrove Qui l educazione non sanno via sia
Easy and efficient booking.
Der pickup service war pünktlich und der Tour Guide sehr freundlich
Excellent, on time, friendly, knowledgable and courteous staff
We used Grayline for our airport transfer and The Northern Lights mystery tour, both were great. Coaches were comfortable and clean and the drivers professional. On the Northern Lights tour the driver kindly stopped at the side of the road on our way back so we could capture the Northern Lights one last time and I am so thankful he did!
Easy to book and online queries available, they will answer within a time period.
We booked all of our excursions with Gray Line Iceland. We were always picked up on time and all of the excursions that we took met our expectations and more, especially the Secret Lagoon and Northern Lights tour, Golden Circle tour and City tour of Reykjvik! The guides were all friendly and knowledgeable, the buses were comfortable. Would take Gray Line again if we return to Iceland.
Despite the fact, that there northern lights "were not available", the other circumstances were perfect as well as the guide's effort to provide the maximum. He declared that our booking is valid for 2 years.
Online booking very simple and straightforward with an excellent back office team who are able to offer good advice
Disappointing to be honest. We went on our first night there and it was cloudy so no chance of seeing them. It was cancelled the next night, which was fine because again it was cloudy. We re booked for our final night and was taken to a lighthouse with no real chance of seeing the lights. I feel as if I wasted approximately 8 hours searching for lights in a cloudy sky on a packed bus. I’d rather the company be honest and just cancel and refund the money as I was only there for 3 nights with no real chance of returning within the two years that the company will honour your ticket.
Booking was fine
Very easy to book
We have been waiting for the pick-up bus for 30mins. We tried to reach the organizer or the guide but we only received the central number which they didn't pick up. Finally, the bus arrived and we saw the lights.
Entertaining guide and expert driver made it a wonderful experience
Purchase was simple to make and had clear instructions.
Logramos ver las auroras y fue una experiencia única.
Quick and efficient online booking
Didnt see the Northern Lights on our first try. Easy rebook and saw them for 90 minutes on the second night. The whole service with Grayline has been excellent.
It was quick & easy
Not good information on the content of the trip . Spending hours in a field with no communication from the tour guide was not good . On the night we went other companies had cancelled their tours as they felt it wouldn't be possible to see the Nortern Lights but Gray Line had a number of coaches there . Tour guide spoke on coach going but was not available to relate to people on coach after that . You travel over an hour to a field and that is it . Stay for hours and don't move on . My party did not enjoy . Spoke to people in hotel next morning and theirs had been cancelled along with another company .
the guides local information
Let the customer know at this point they would be joining a large bus for the actual tour
I booked online over my phone, when I booked initially I didn’t know where I was staying so I got a confirmation email saying pick up to be confirmed. When I updated my accommodation, I didn’t receive an updated confirmation email so I waited outside my accommodation from 7.20pm at 7.36pm the shuttle bus drove straight past us so I rang the office who told me that I should have been waiting at bus stop 11, and had missed my tour. The operator did kindly book us onto the next tour a hour later but that meant wasting another hour waiting around after already planning our evening around being ready for this pick up.
Great service we booked a few trips and the bus was always prompt. I had to call the service desk as I thought one of the shuttle buses hadn't arrived. It turned out I'd booked pickup from the wrong stop. Even though it was my fault they sorted out for me to jump on the next shuttle. Very good service.
Comfortable journey. We didn’t get to see much of the lights just a faint one but if u have a very good camera the lights would be appreciated.
Uyarmasaydim bizi otele birakmayi unutuyordunuz. Daha organize olunmaliydi. Bu turun rehberinin ingilizce konusmasini hic anlamadim. Kuzey ışıgı da goremedik ama gormusuz gibi yaptik. Bir dahaki izlanda seyahatimde baska bir tur sirketi tercih edecegim maalesef.
Booking online was fine
The journey to the first stop was ok but the lodge was packed with people and only 3 ladies toilets to accommodate several bus loads ! Spent a long time hanging around then moved on to another place . Unfortunately didn’t see the lights . Did not book again . Would of been nice to have refreshments included !
I would recommend and buy from them again
Fantastic company! So professionally organized. Really impressed with all the bookings we had. Would thoroughly recommend gray line tours!!!
I had booked couple airport transfers to and from Reykjavik city, Iceland on March 2nd and March 5th, and a Northern Lights Mystery tour experience on March 4th with Gray Line. Easy booking procedure and this one is worth mentioning - Their customer care department is fantastic! Quick, efficient and effective! They have a 24/7 online chat system. You can even expect a reply within an hour of your email! One of the best!
Le guide que nous avions pour l’excursion des Aurores boréales était fantastique
Booked the 9pm tour for Tuesday 5 March 2019 including shuttle pick up from City Hall (bus stop 1). The online booking process was straight forward and I found the information provided on the ticket printout was comprehensive. The shuttle bus arrived during the allocated time and transferred us to the Grayline terminal to catch the tour coach. The coach left promptly. Hanna, our tour guide provided interesting facts about Iceland during the tour. We did see the northern lights but not a spectacular display. The tour was well organised and there were no issues at all.
Easy to book. Pick up from hotel and drop back off was convenient. Information onboard was good.
Highly recommend this company - we used them for both the Golden circle and the Northern Lights . They were efficient ,friendly and the coaches were clean and comfortable and had toilet facilities . Pick ups from your hotel are included .
Very well organised, great guides and drivers
Lovisa was a great guide, full of loads of useful information, helpful and friendly. Her enthusiasm was infectious. Great night.
Easy to use
Would recommend them to friends.
Easy to book online and rebook it, once the tour was cancelled due to weather conditions.
on time and just as advertised
Inevitably, a Northern Lights tour is unfairly judged by whether or not the phenomenon in question showed up, which is of course entirely outwith the control of the tour company. It should be said that we had to wait until late in the pick-up slot, so were 'pre-chilled' and the bus was not really equipped to warm the passengers when they took refuge from scanning the skies in the bitter outside cold. We needed to take a hot shower upon our return at around 3am, to try to soak some of the chill out of our bones, multiple warm layers having proved inadequate. Clearly, the northern lights is a (?the?) major attraction here, and so it is dealt with on an industrial basis, with fleets of tour coaches at one point (the ski lodge comfort break) - however the large numbers of coaches do seem to mean that people inevitably are using flash photography in large numbers in a confined area, which means one spent much of the time being blinded by their thoughtlessness, as you try to squint into the darkness to see vague plumes against the night sky. Ultimately the cloud banks largely thwarted us that night - I'd like to try it again, but maybe under different circumstances...
There was no guidance or discussion about the lights, what to look for, etc. Tour guide sat in the bus during tour as opposed to being outside and helping/discussing the lights. The guides also did not provide any advice about politeness or acceptable behavior during the northern lights in regards to flashlights, camera flashes etc. Six 50 passenger Grey Line buses all traveled together, resulting in 250 passengers unwittingly ruining photos of the lights by constantly waving flashlights around and walking in front of cameras during long exposure times. The prior night to my tour I went with Arctic Adventures and they explained the physical phenomenon of what was occurring during the lights and to please not use flash or flashlights so as to be respectful to the others trying to take pictures.
Unfortunately, we felt that we didn't receive enough information by our guide whilst travelling. However I must praise the efficiency of your company and the communication via email. Also the guide informed us that we could use our tickets again within 2 years as cloud coverage was quite dense.
Easy booking. Good guide.
We were lucky to see the lights and had a fantastic guide
Amazing experience! thank you so much!
We booked for a Monday night. Grey line was good about letting us know early in the day the tour would be cancelled, so we rescheduled. This repeated for 3 more days until finally the weather was clear enough. Seeing the northern lights was related to the weather not Grey line. But, I gave 4 stars instead of 5 because the “tour leader” talked non-stop with nothing really to say the whole one hour ride to the site and most of the way back. It was just loud and unnecessary.
Simple and easy to use on smartphone
The online booking was very easy to do!
Very good service from start to finish
Easy booking process. Good, informative website, would use again.
We were picked up at 7.30 from our bus stop and didn't get back til 12.30 and in all that time there was nowhere to purchase a hot drink.there was one toilet for everyone and there was a queue all night to use it. I think that there would have at least been information prior to the trip telling people to bring their own drinks and food.
We got what we paid for
Didn't see the lights but that's not gray line's fault. However, there were some drunk British people on the bus who would not shut up for over an hour. Could have done without that.
Straight forward booking process.
Booking online is easy
I didn't get to see the Northern Lights.They took us but too many clouds to see. They told us to rebook, but that was our last night in Iceland.
I would recommend this company to everyone! I have never experienced such an amazing customer service and experience. They offered a very timely service with a smile! Even when we have called them to pick us up at a different hotel to go to the Airport, it was arranged in a few minutes! What a flexibility! :-) Thanks again great GrayLine team for making our Iceland Trip extra special!
The whole experience was brilliant from start to finish!
Amazing tour, very informative and fun! Saw the northern lights on our second stop we stopped at a place that had coffe and a heated restroom, the bus was very comfortable and warm. Tour guides were smart, friendly, and helpful. Would recommend this tour to anyone who wants to see the lights, just be prepared for a long night say 4-5 hours
His tour got cancelled on us and redheaded the next day. The tour was not cancelled this day despite he weather big significantly worse than the night prior when it had been cancelled. We saw puce of the northern lights very minimal and we're told by another bus tour lights how lucky we are because they expected less than twenty five percent chance we would see anything . We froze. We went inside the building to listen to other tour guides who tried their best to make the night exciting and amp it up. We wish the museum was open as we would have visited whilst in the building . Our ride was ongoing. We stopped to get a baby seat for a baby on board. I saw in extra you can choose for that so either the customer was not prepared or gray line missed the boat . There was no commentary the whole ride from the tour guide there or back super minimal. Basically all felt like we booked a noisy crowded cab.
fast and reliable
Simple, and reasonably priced compared with some other operators, particularly with the online discount code applied.
The software was easy enough to use.
Online booking was very easy.
So easy to book online, great choice of excursions, which were all on time and had full English speaking guides on board. Fantastic knowledge of all the places we visited and history of the area. Our northern lights tour was cancelled as no chance of seeing them, easy to rebook, I rebooked for the wrong time, so we went into the Grays Line office where the assistant was polite, friendly and changed us so easily. 2nd time to Iceland and would use these everytime, great value for money and always well looked after.
No problem booking on line or paying.
Online booking was easy and fast...
Unbelievable. Guides were determined for our group to witness the lights. They took us to two locations where the weather wasn’t too kind to us. Our third and final location we got a great sighting of the lights. We got plenty of time to observe and take photos. Nothing seemed rushed and it was a pleasant experience.
Booking experience good received confirmation instantly
Although we never got to see the lights, we were able to reschedule each time with no hassle and an e-mail for confirmation. Brilliant service. I have been before and Grayline are the best.
Easily booked online and easily changed the date when tour was cancelled.
One of the most magical night in my life. Dreams come true. Miss Aurora was dancing just for us.
Fantastic service, everything ran like clockwork. Have already recommended to friends.
Too many people, not great place to stop, a lot of time used picking up & dropping off people at the hotels
We got lucky and saw the Northern Lights on the first try. Guide was knowledable with how to capture the lights on a camera phone tweaking the settings which meant everyone got their photos.
Best experience ever. Bus and guide were best.
Very easy booking online the only thing that was not as easy as how you get picked up and then have to transfer into other buses there must be a better way
Online booking was easy and the information excellent
Seamless service from pick up to drop off. Our tour guide Haldor was so informative & friendly and most importantly we got to see the Northern lights! They were amazing and we feel very privileged.
The staff is very friendly and helpful. Our guide Gille(I think that’s how’s spelt?) has a great sense of humor and tried his best to keep people entertained on the way of chasing light but not overwhelming. He also teaches us a lot about the northern light and the country’s history. The northern light itself is of course amazing!
It was a great experience. We were lucky and saw the northern lights. Amazing.Thank you for this opportunity.
Good value, well organised night time northern lights tour. Didn’t see the lights but the fact I can rebook is very fair. Only aspect that would have improved the trip is maybe the option of a hot drink at the location. Would have helped on such a chilly evening.
Fast response to queries before booking. Tours support for kid. Hasle free online booking.
Very knowledgeable, friendly, and punctual, highly recommend
I booked this although unfortunetly my bus from the airport was delayed so I could not make the tour. They were kind enough to fully refund me! I’m still sad however as I was told the tour saw the northern lights that night.
Easy to book online, very interesting tours guides were very friendly and informative and their time keeping was brilliant would definitely book again
Easy to use website, very efficient coach service, comfortable coaches, good drivers especially with the snow and ice. Very impressed - thanks.
Easy to book.
Easy to book. Simple transaction. No hassle.
Golden Circle with Stefan and Northern Lights with Oliver were excellent. Well designed itineraries and comfy, well equipped buses. So happy we chose this company.
Great service. Booked 2 tours with gray line and can’t conplain about anything really other than the coaches not being very warm. Thanks grayline for the top service.
I would highly recommend Grayline for northern lights tour .. extremely helpful and informative
Booking experience was seamless and simple.
It was an amazing experience!
After 4 hours searching for Norther Lights, we finally saw them. Although they weren't the brightest lights, the tour guides did not give up and hade a lot of patience to wait for them. If only it was as easy as flipping a switch. Thank you Gray Line. Will definitely use again!
Super nice Guidelady and Busdriver, got safe to the National Park and back. And had the luck to see the Northern Lights, it was amazing :) Thank you for that wonderful nighttrip!
It was a great tour. i recommend tour with this company, especially the South Coast at Game of Thrones filming location.
There was very little knowledge from the guide about what Northern lights are and why they are not seen deeply green. Moreover, she even said that photos in magazines were photoshopped, something inaccurate, at least for most of the photos. She gave e wifi password that did not work. Gray line doed not offer the service of sending by E-mail photographs, taken with their own cameras for those who had no professional cameras. The aurora's were beautiful by their own, and we could see lots of them. Though they will be kept in our minds and no photographic register of them will be with us. In Tromso, Northern lights tours are much more complete (photos included), more instructive and more fun.
Easy to book online
Bus was about the narrowest seat spacing I've experienced in a while. Transport to the airport quite lengthy due to the shuffling of passengers at the terminal. If I had known in advance that the 45 minutes are actually 1h 15 mins, I probably would have chosen another service.
I have nothing but praise for Gray Line. I've been on six northern lights tours with them and have seen the lights every single time! Which is an unbeatable strike rate. I would not use anyone else. In fact, one of these tours I got for free because the company didn't think we had had a satisfactory display of the lights previously - even though they did appear, albeit faintly and briefly. I have known other tour operators to say, "Oh well, the lights appeared so no free trip, sorry guys!" But not Gray Line - they want us to go away as happy customers. When I had to reschedule a tour at short notice, their customer service people were brilliant, and switched my tour without any problem. I've also done Golden Circle and South Iceland tours with them, which were great. All of their tours have a driver and a guide and you feel as though you're in safe hands throughout. The company is trustworthy, reliable, well organised and gives great customer service. It would be my first choice of tour operator every time.
The trip was booked by reception at the Raddison Blu in Reyjavik, who were extremely helpful.
No lights the first night so went again the next night. Didn't see much but enough to pick up on pictures. It's a miserable trip if you don't see the, The Cafe wasn't big enough for the amount of people so shortage of chairs.
Excellent timing for transfers and blue lagoon was amazing
The tour guide was very rude and short with people. He was very hard to hear and had no care that those of us in the back could hear him. In fact he was quite angry when we didn't respond to his unheard commands. The bus driver was not very nice at first either. With this atmosphere even the tourists were rude to each other. At least Mother Nature was nice and showed us her lights.
It was easy to book online. I had a few questions and received quick responses via email.
Seen the northern lights which were unreal, been with gray line twice and seen them both times!
Booking online with gray line was straight forward and uncomplicated. The service provided was excellent. The door to venue service was very well organised and the drivers, friendly, informative and nothing was too much trouble at all. I wouldn’t hesitate in booking with grayline again.
Very quick and easy
They didn’t tell us they had changed the assigned pick up location and we were waiting outside for 45 minutes. We only knew that after we made a phone call to the company. They should have told us earlier.
Everything was perfect right from the pick up and the guide was very informative and helpful.Love to travel with Gray line again in future
On line booking is great, no problems and pick up times run smoothly.
Easy to use website and payment
Alles sehr gut gelaufen. Gerne wieder.
Drivers were very helpful and polite. Girl greeting in the airport was hard to find that’s the only criticism we had
Brilliant,everything was well organised,would definitely use Gray line again.
Was really incredible, the guide Martina and the driver Roland were super friendly and very supportive. Simple amazing
Easy to book.
The tours were never cancelled other than due to nature herself not being there. The guides were great, funny and wouldn't stop talking the whole time round our tours, kept us all entertained.
Easy online system. Easy to use and very informative.
The golden circle tour was excellent. The sights were amazing, and our tour guide Joanna was enthusiastic, entertaining and informative. She worked in “bathroom stops” which was great! Worth every penny. Also, the views from the bus were stunning so even the drives were interesting!
Good value for trips & easy to book with.
Great experience. Great sights. Poorly organized with little communication.
We saw the northern lights on our first stop . Submitted review in Trip Advisor. Lots of photos. Finished tour early - we hit the jackpot
Turn up at the time arranged so that we can actually go o the tour- respond to emails, Have now had an email and a full refund
The service and punctuality was great. The driver and tour guide were very knowledgable about the area. Darren was witty and definatley a foodie as he knew all the hottest places to dine for all budgets.
The online purchase experience was very easy
Easy to use and straight forward.
We got the bus from the airport to Reykjavík and it was on time and clean and well organised. I would recommend tourists use this service as it takes you to the main bus station then you are shown to a smaller bus and taken right to door of your hotel. It’s is the most economical way to transfer to and from the airport.
It was alright. Seeing the lights was very anticlimactic as we stood outside on the cold only to see faint smidges of gray with a slight green tinge in the sky. The tours had been cancelled for the past week so the night we went on was heavily booked. This was the only company I could find after 18:00 that still had space as this is the time around which they confirm whether the northern lights tours would be happening. I personally thought the guide to be very interesting but many people didn't like the fact that she kept talking. I also heard people complaining about her accent, but I thought it was fine. I felt bad for her as she was very enthusiastic. I would recommend going in a smaller group tour to be honest as even though we were in the country side, it wasn't as dark as it should have been to view such weak lights. The lights showed up better in photos than in person. Bring a tripod. I also wasn't eligible for another tour even though I could barely see anything, which is understandable as the lights are unpredictable. Just very disappointing.
It was a nice tour, we got to a good overlooking place and we got the Northern lights but the intensity of them was quite low. We could not see the green colour too well defined at naked eye. Wit the camera we got pretty good pictures though.
As it was my first time travelling alone, I made many questions through e-mail somedays before my trips. I am satisfied that I got very fast and informative responses. My connection flight to Iceland was delayed, so I send an e-mail informing that I wouldn't be able to go to the tour that day and they kindly rebooked it for me. I was even expecting to be charged extra for that as it was not their responsibility and I cancelled less than 24 hours before the tour took place, but everything was free. The drivers were very punctual and the tour guides were nice. My only recommendation is related with the places we stopped in to see the auroras, I am not sure that they were the most appropiate (at least for the second time I took the tour). We went to a place with a restaurant and the lights from inside were very bright, I think it was not the ideal situation and we spent there more the 2 hours. Maybe going further away from Reyjkavik would have been better, I remember we went further the first time and the visibility was better (unfortunately, we were also unable to see the auroras there).
We did 4 trips with Gray Line in total. Airport transfer was quick and easy, Golden Circle - Amazing informative and guide full of knowledge, Game of Thrones tour- Absolutely fab tour. The guide made the tour, he was brilliant, nothing was a problem for him, interaction with guests was brilliant, lastly Northern Lights great tour although we didnt see the lights we had SNOW on mountain.
So simple to book the tour in the afternoon for the trip that evening.
A well organised trip, pick up was on time and transfers were good. Stop off at the ski lodge was good. Our guide, Loivana, was cheerful and very informative about the lights. The team searched for good spots to see the lights, we saw some activity but relied on photographs taken by other passengers to fully appreciate. Offered a return trip which was good. Great experience.
The bus was broken down and stopped more than an hour
Anna was an excellent tour guide and gave a lot of history about Northen lights. Pickup and drop off right by hotel - so easy to understand. Highly recommend!
booking was reasonably easy
Fun and informative staff. Did not see the lights.
Envision 200 people and 10 busses standing in a parking lot, looking at the sky. 3 buildings with some lights on, and cars frequently driving by on the highway. There is nothing peaceful or intimate about this, nor do they seem to have any insider knowledge about the lights. The guide said several times on the trip "No one can predict where the lights will appear". You would be better of finding a dark road on a quiet night.
Nothing special. You're looking for some kind of "wow" factor on Gray Line, I am sorry. This is a big travel agency, no costumized or special tours. We had an Aurora tour with a big bus (everything else was fully booked, including other agencies) and we were not able to go far. The places they stopped for us to spot the Norther Lights were not the best you could find.
Experience driver and tour guide
Unfortunately we was unable to see the northern lights but grayline was really good with giving us our money back thank you.
Very nice service!
Very professional organisation and eagerness of the guides to make us experience a wonderful excursion!
The service is good but the lights in this day is very very poor. I‘m not happy.
First booking was okay. However, tour was cancelled twice and had to rebook. No confirmation email sent for rebooking. No information on cancellation (I had to go on grayline website to check it myself). More effort should be put in rebooking customers and dealing with cancellations.
Prompt, clean and reliable - highly recommend
Overall a very pleasant trip; except the returning back to city took a longer time.
Totally not recommend to book with them in this season for the northern lights tour! The weather in December is very unpredictable...so if they cancel the tour due to the bad weather, they definitely won’t refund you and will ask you to choose another date to book (the tickets are not transitable too) ...It’s ok for people stay longer in iceland but if you are not lucky enough or travel from Far East country, you probably won’t come to Iceland again just for a non-refundable tour and just waste your money on them!
Tolle Tourguides, tolles Service, Abholung vom Hotel hat immer sehr gut funktioniert.
I couldn’t find the bus after getting off at the destination when it was pitch back and started to snow. One of the lady bus drivers took care of me. It’s an amazing experience. I’m grateful!
Cuando dan luz verde a la actividad es porque se aseguran de que tienes probabilidades de ver la aurora y ponen un gran empeño en que la logres ver, llevándote de un sitio a otro, porque ya sabeis que el tiempo en Islandia cambia cada 5 minutos... Recomiendo sin dudar esta empresa para esta actividad.
We’ve arrived to our pick-up location 10 min ahead of time, but our driver did not show up on time hence I had to call Gray Line and double-check why. I was told that our tour was overbooked. Interestingly enough they did charge my credit card and emailed me confirmation of completion of my purchase. The phone operator told me that he would send a driver to pick us up at this time. We had to wait for 30 min while it was super cold and snowing outside. The northern lights which we did see on this trip were a true disappointment. Apparently northern lights are nothing similar to what you see on photoshopped pictures - it’s a cloud-like white blurb in the sky. Looks very unimpressive. Apparently to see the real green and purple NLs we gotta go to Finland as weather conditions in Iceland are not good for decent NL.
Tour was canceled because of the bad weather. However, Gray Line helped us to reschedule our tour and we successfully saw the northern lights two days later! Amazing experience!
Very friendly and knowledgeable staff!
Tour guide had great knowledge and luckily the views were perfect for the time of year. I would say that there were 2 unnecessary stos towards the end as the day was long and the driver / guide should have acknowledged the general vibe of the bus which was screaming “too tired” to move. Overall, highly recommend for the price.
Tour guide is very nice. I don’t remember his name, but he provide us really fantastic service. We are very lucky to catch the northern light.
Coach seats very tight not suitable for anyone over 5.10. Tour itself was fantastic
I feel cheated, deceived and robbed... We went for a tour ... We did not see anything they gave us the option of returning another day and I chose for the next day ... It turns out that it was canceled ... because it says that the meteorological condition is not favorable ... And it turns out that I later learned that there were sightingsg in the area of Kirkjufellsfoss, in Thingvekker and in the area of Fræðasetrið Nature Center. they did not give any refund option in one part nor the power to give the tour to other friends who come in a couple of months ... A great deal for the company all risk is for tourists. A SHIT policy of cancellation, abusive and unfair.
No lights that night but our guide was amazing. Unfortunately aurora is something we cant predict 100%
Easy to do. I did it whilst stood waiting for the Geyser to erupt.
I accept that the northern lights trip (of 21/12/18) does not guarantee sightings but people on a different tour brand did see them easily on the same night and it was such a clear night- it was surprising. Cheers
We went on the northern lights “hunt” on Christmas Day. We unfortunately did not get to see them & couldn’t reschedule because it was our last night. However, the tour guide and bus driver were great. It was bus #21. The tour guide was very funny. We could tell he was knowledgeable. He answered questions & helped others set up their cameras. He was very friendly. Having an enjoyable experience with him & the driver was great, especially since we didn’t get to see the lights. It was a very large group (full bus) but he managed to keep everything organized. He even seemed more upset than us when we didn’t see the lights.
We got to see the northern lights that night and the guides were amazing, very good experience!:)
The staff is very friendly and helpful but I think it's better the get the refound option.
El tour debio ser cancelado, el 25 de diciembre mis otros tours fueron cancelados y me dieron el reembolso por que el clima no era el adecuado.
Sortie annulée deux jours plus tôt . Nous rebookons pour le 25 seul jour possible avant notre départ. Au vu de la météo il nous semblait évidement que la sortie serait à nouveau annulée . Mais non elle a été maintenue ! Inenvisageable de voir quoique ce soit avec les énormes nuages puis la pluie ! Mais plutôt que d’annuler et devoir rembourser on nous a promené 4h et fait attendre pour rien ...et pitié dites a la guide de se taire ! Raconter des histoires de troll et d’artic Fox a 1h du matin n’est pas nécessaire.
Love Gray Line Services, they are very professional including nice staffs.
Booking was easy
Online booking experience was very pleasant and easy to do, I don't have any recommendation at this point.
If I could give no stars I would! Our bus broke down in the middle of nowhere for 3 hours! The bus was faulty and they still drove us from the beginning the speed gage wasn’t working which is so dangerous! Requested a refund they said no! I would avoid this company at all costs absolutely disgusted!!!!!!!
The tour could be made more fun with activities such as campfire/bonfire to pass the time rather than just standing and waiting for the Northern Lights to appear through the two hours in the dark night.
Bookings were a fair price and were easy to do
Perfect. Good guide and good service. Finally i see the beautiful northern lights.
Quickly and vastly booked
We have seen no lights on that night , they were visible only on photo camera, when that happends they rebook you for another trip.the problem is that we went on saturday , we haven't seen the lights and when we tried to rebook for next day it wasn't possbile because the website diden't work.wich is very stupid because we were leaving monday morning.so let say we paid 70 pound for nothing.....and we couldn't even rebook it when they promised we can do that if we dont see any lights...by the way we are not coming back next 2 years ..so '' that's money well spent''. very disappointed.
I booked a northern light tour. Tour guide explained it well and i did see the light.
Easy to use and very informative.
The on-line purchasing process was very smooth. The chat function was convenient too when I needed to ask some questions. The only thing that was not as per info shown was the price of the tour. It showed €41 but at the check-out I was charged €45. It’s a good thing I saw the 5% discount promo. It was a last minute purchase and the staff sent an email to reconfirm which was heartening.
Could fault any of the drivers always on time , helpful and friendly. We booked the golden circle express tour and Darren the tour guide was fantastic made the whole trip from beginning to end ! Good customer service on the phone when we had a slight problem with our transfer they sorted it very quickly. Fully recommend your service.
Consiglio vivamente, puntuali cortesi.Simpatici.Ho visto l aurora con loro e transfer per l aeroporto
Gray Line was very professional and a fantastic tour bus service. Our guides were knowledgeable and very friendly. We had a great time.
Booking was quick and super easy. The webpage had all the information I needed to make a decision.
Online booking experience was really good as usual. Easy, convenient and safe
The tour was super worth it. Good value for money. Our tour guide was informative and not annoying. Will definitely book with them again.
We did manage to see the lights so we was very lucky. But they need more organisation regarding the bus 4 bus turned up and know one new what bus was what and at one point the rep was very rude telling us to get of the bus Evan tho she told us to get on. We had quite a lot to do with grayline when we was at Iceland with trips and transportation and not a problem on any other trips
It was an easy enough process and you got immediate confirmation of your booking so I found it very straightforward and I'm not that great with technology. The company was amazing and the tours we did with them were fantastic absolutely no problem recommending them to anyone.
We only did the northern lights tour with them. They canceled two nights because of thr weather. One night we tried to find them but couldn't. I dont blame Greyline for any of this. Here is the summary. This was a cheap/average priced Northern Lights hunt. The buses were not fancy (no USB ports) but clean and suitable. I felt like we were wasting a lot of time but i guess we were not. Dont know only been on one tour. The place we stopped was adequate except like 5 other buses stopped at the same time so there was a line for the restroom. We found one place to look for the lights but theu said we woukd move if we saw nothing and we did not. They do get lots of stars for their communication. Excellent communication. I had a problem with rebooking and they helped immediately. They also let you try again if you did not see the lights previously.
I like the service which picked us up from hotels and took us to the bus station, that was a great service. Excursions were also great!
This tour was a great one to start learning about Reykjavik and Iceland in general. The guide was super helpful and funny
our tour did not go ahead due to poor weather as of which we knew was a factor, I was not informed of this though at the time which was somewhat frustrating. I have since received an email though in regards to a refund and grayline have been spot on with the refund. We did also travel with grayline to and from the airport as of which they split groups up from the main coach to smaller minibuses so it’s quicker to your hotel, very good service on the transport
Had a great time with Gray Line tour and got to see the best parts of Iceland the staff was very friendly the buses were very comfortable there were chargers on the bus and it made the trip extraordinary
Des efforts pour trouver des aurores mais succès limité compte tenu de la météo.
They were timely and efficient
I joined 11/12 night bus No. 7 tour. The tour guide was reliable and helpful. Even though this was just a northern night tour, he still introduced something about the Iceland. The weather remained poor during the trip and we changed 2 locations catch northern nights, luckily I could catch northern lights at the end of the trip.
Die Northern Lights Tour selbst war super organisiert. Wir wurden pünktlich vom Hotel abgeholt und nach der Tour auch wieder zum Hotel gebracht. Sehr positiv finde ich, dass man die Tour innerhalb von zwei Jahren kostenlos wiederholen kann, wenn es mit der Sichtung der Nordlichter nicht geklappt hat. Ich hatte eine Mail an den Kundenservice von Grayline geschrieben, da ich mir nicht sicher war, wie eine wiederholte Buchung erst im nächsten Jahr gemacht werden kann. Ganz super: der Kundenservice hat sofort geantwortet und mir geschrieben, wie es funktioniert. Danke!
Book the Northern Lights Mystery Tour in Spanish at 21:00pm and it was exclusively in English.
Lovely experience - had no issues at all!
We signed up for the northern lights tour with Gray Line. The company is very well-organised and maintain constant communication with its customers. I really appreciate the fact that they will send emails to you to confirm the tour and also post on their website if the tour is ongoing or not. Due to weather conditions and what not, these tours could be cancelled. So, well done! Customer service at the call center is great, it is 24 hours and the staff was helpful and polite. They offer pickup service from many hotels and bus stop in downtown Reykjavík and made it a point to send back all their customers to the hotel after the tour ended. This is very thoughtful of the company. The guide was very enthusiastic and passionate about her job. although our group was really very lucky to see the lights along our way to the original planned destination, she continued to bring us to the destination to view the lights up the volcano. Last but not least, the price of this tour is lower than a few other tour groups, it is at a very reasonable cost!
Excellent service. Very knowledgeable tour guides. Friendly helpful staff. Easy online booking system.
Gray Line goes the extra mile to make sure you get the experience of a lifetime. Always on time whenever they pick is up and tours started on schedule. Our tour guide for the Golden Circle tour was funny and was super knowledgeable. The places they took us were epic. I would definitely tour with them again.
We did all our tours with gray line and it was the best decision we made because we got to see everything we wanted and the tour guides were fun and knowledgeable. I definitely recommend them, whatever tour you get, you won’t regret it:)
Booked four excursions and despite one bus missed they sorted it quickly. Very punctual and efficient. Would use again
Excellent Service throughout. Always on time. Staff friendly and helpful. Guide for Golden Circle very knowledgeable and interesting Thank you
Estuvimos una hora esperando en una cafetería en una pista de esquí y después nos llevaron a un lugar con más de 20 autobuses. Mejor utilizar la app de My aurora e ir por tu cuenta.
Good organized trip
Our Golden Circle tour was an outstanding experience. Seeing Iceland’s striking landscapes during a freezing, wild and windy day was exhilarating - seeing nature in the raw. Our guide, Roman was great, informative, helpful and entertaining.
Prompt courteous service. Good informative guides and reliable drivers.
Booked trip at home on line . Pick up was easy and we had a lovely knowledgeable guide . Plenty of time to see all the places. Journey back to our hotel was easy. A very good tour.
it was nice except for the unnecessary 1 hour stop at a restaurant which i thought was a pure waste of time
I switched around my tours/schedules a few times, and everyone I spoke to about making a change was incredibly helpful in doing so.
Tour company - Reliable and widely used in Iceland Tour itinerary - Easy and convenient Tour guide - OK. Could do better Overall - Good We saw the lights!! And it was amazing. Went when the Aurora forecast was 5 (which was lucky). The guide was not very interactive, and left us to our own devices, which we didn't like (but some people may prefer that). We had to ask what we were looking for, and there was a lot of waiting around with no clear instructions on what we were waiting for. Just an explanation or fore warning would help. The locations we were taken to were good, with good enough toilet facilities (very much needed if you are waiting around 3-4hrs for the lights!). The support given on camera usage was not the best, we found better advice from bloggers and forums online. Rate is a "Good" cause everything was perfect and if the package was a bit more interactive might have been a nice cherry on the entire experience. Would recommend doing tours if you are new to NL, don't know what to look for or need assistance, and Gray line are as good as any. We went again the next day on our own in our car and the NL were just as magical (once we knew what we were looking for).
Excellent tour. So good we did it two nights in a row and were lucky enough to see the Northern Lights both times! I would definitely recommend this company for tours in Iceland.
Is was a lovely tour, our first stop we could not see the Nothern Light so we went to second stop. When was mid night and and tour was leaving the Nother lights started to appear and our guide Cristina came to call us! The guide was amazing and really excited about the tour!
Buses arrived on time for hotel pickup Drivers well informed about local stuff. A really good service, would definitely recommend . Thanks
I can't remember the name of my guide for the northern light mystery tour, but he was great! Funny, helpful and informative...wish I'd remember his name, I would recommend to go on tour with him!
Very swift, communicative and efficient.
Got me to see the Northern Lights.
Easy to book online
Easy booking. Was looking for a tour company with good hotel transfers and Gray Line was easy to schedule those.
A very jolly guide - not entirely my cup of tea but seemed to go down well with some fellow spotters on the coach. Bit of a ropey explanation of the science. We did actually see the Northern Lights, though, which was the reason for the trip.
I got to see Aurora Borealis thanks to Gray Line! Thanks guys! You are the best...
Really good tour and great information given
Gray Line Iceland were very good at communicating right from booking until the tour took place. All the staff we dealt with were very helpful and went the extra mile to make sure that everything was okay and we had a good time.
I would definitely book though you guys again and recommend you the people think about coming to Iceland! We had an amazing experience the lights were super bright yesterday. And the employees were outgoing and one of them even help me make my camera better to take the most amazing pictures. I can’t wait to go back to new her and rave about you company and employees.
Very helpful and straight forward I emailed the customer service team a million times quick and helpful responses!
Servicio puntual, guías muy experimentados y amabilidad absoluta. Viajábamos con una niña pequeña y todo fue muy fácil!
We did see the Northern Lights on our tour (amazing!) but obviously that isn't a reflection on Grayline as a tour company. Overall, we were very disappointed. We were picked up and driven to the Grayline terminal by an erratic driver who made us feel rather travel sick. We were then dumped at the terminal outside in the freezing cold alongside a huge number of other people, all trying to get onto a coach that was already full. No one from Grayline explained the situation or what was happening. Eventually, more coaches arrived and then it was a free-for-all to try and get yourself a seat. Again, absolute chaos and no control or clear information from any Grayline staff. The guide on our bus was un-engaging to listen to and sounded utterly bored and miserable to be there; my partner tried to ask him some questions later in the evening and received a very blunt reply and the tour guide then walked away from him, clearly not wanting to enter into conversation or impart any knowledge. The night was good because we saw the lights, but Grayline essentially acted as a (poor) taxi service and not much else. We were hoping to end the night understanding the science behind the Northern lights but neither of us followed the attempted explanation by the guide, and we only found out which direction was best to look in at the viewing points by overhearing other members of the public. If I were to go again, I'd happily pay a bit more to go on a smaller tour with a guide who actually wants to be there and is interested and keen to teach!
After cancellation on 2 nights on the 3rd night we saw the Northern lights, which was amazing.
Definetly buy from them again excellent service
The price was good. Pick ups for airport, northern lights and golden circle more or less on time. Did a good job and good guides considering bus full for both trips. Negative was we should have had more time at places on golden circle trip (especially for lunch) and less time stopping at random places on way back. Overall good service for price though.
Mediano, a primeira parada para observar o céu tinha uma cafeteria, banheiro e loja; 6 onibus e 1 atendente na cafeteria. Muito ruim. Pode melhorar.
The booking process was very easy
We were not able to see northern lights the first night but the guide was amazing explaining Icelandic culture and history. The second night we saw them and it was an amazing experience. The guide was great too. Only complaint is on the second night we had a person who was enebriated and mde the whole bus smell. He probably should have been asked to leave but the guide was so nice and patient.
Best thing I've ever done while in Iceland! Thank you Grayline
We didn't see the Northern lights but still enjoyed the trip, Fredrick the guide was very informative about Iceland on the journey. Pick up was on time and staff very friendly.
Pick up from outside out apartment and drop off very punctual. Very informative and friendly staff during tours. Excellent value for money and views offered throughout
Very professional and efficiently run tour operation using professional staff and clean buses. Never felt rushed on tours, either - timing was perfect at each location on the various tours that I had booked with them.
I hoped to see the northern lights on this tour, but unfortunately it was just too cloudy to see them. The guides still tried to find a spot without clouds and drove from place to place, but we couldn't find them. All in all I spent about 5 hours driving around and we visited a cool place with hot springs. The guide told us some interesting physical background about how northern lights are formed.
Overall is good. At least we have been brought into 3 different locations to hunt the possibility of northen lights. Unfortunately none of it is visible so it was a bit upset as this tour only purchased in last minute. So the expectation is there.
The bus driver and the guide are experienced. They found a safe spot and let us waited inside the bus because outside was very cold, dark and slippery. We saw the Northern light after midnight. Hotel pick up was half an hour late.
Excellent. We saw the Northern Lights after two days of the tour being canceled. The pick and drop off was smooth, and we had a really knowledgeable guide who suggested an excellent app which meant we could capture the aurora borealis with an iPhone.
Very easy booking process.
Quick easy pickup from airport
Very nice tuor, beatiful places
Thanks for the tour. Unfortunately we did not see the lights. Love the fact that we get to try and try again.
Easy to book online. Their customer service is one of the best I've ever dealt with. Quick responses, questions answered every time without fuss. I was rebooked onto the Northern Lights tour twice and they rebooked me for the next day quickly and easily. I also needed to change my airport transfer time, and this was done immediately. Really great company.
Very enjoyable trip. The Gray Line part of it ran smoothly, the pickup was on time and the information supplied by the guide as we drove 70km out of Reykjavík was interesting and enjoyable. The northern lights put in a brief appearance but were underwhelming compared to the publicity photos. Gray Line deemed the appearance of the Northern Lights as unsatisfactory so we were entitled to rebook to go again another night at no additional cost but chose not to do so as we had other things planned. Overall we were happy with the services provided by Gray Line.
poor bus arrangement, we dunno when to leave. whole car cannot really understand the speaker "english" (we respect she is old , just let u know) only keep repeating say drop us at "drop off point no.7" without hotel name , whole car guests feel lost
There is room for improvement on transfer back to hotel, it takes too long time
Guides need to give more information about where too look etc. They just drop you at a location and tell you to get out and look for the northern lights. Trip is far to expensive for what it is! I understand they can’t predict if your going to see them or how strong they are going to be, but still felt like a waste of time.
We booked multiple tours through Grayline and they all were great. Knowledgeable tour guides made the experience pleasurable. They were always on time too!
It was a pleasure to deal with them. They made everything easy. I would definitely use them again.
Looks like they took us to the restaurant from where they get commission. We were just standing/waiting in bus at one farm. And around 12 they decided to leave without going to second place.
We weren't able to see the Northern Lights. The tour got cancelled twice and we went out two nights. It was a bit tiring going out in the dark and in the cold late at night. It's all dependent on the weather. But the tour was well-organized and efficient. And there's a two year time frame for you to get on another tour until you see the Northern Lights.
Easy to book. Excellent chat option which is answered within 10mins. Collection on time, guide was chatty and made an effort to get the group interacting. As for the tour itself, it was very boring, driving/sitting and standing around in the dark for 5 hours, waiting on the lights to hopefully show, which they didn't, I suppose we were just unlucky but that's the chance you take and it has to be done when visiting Iceland. Not Greylines fault, it is what it is. Apparently we can re book on the tour for another 2 years but to be honest I can think of way better ways to spend 5 hours of a holiday.
Prompt and courteous service. Great tours to the most impressive sights of Iceland with good commentary from the guide and plenty of time to explore. Best opportunity to see the Northern Lights
Based on the northern lights forecast the probabilities were very low anyway the tour was on and my impression is, it was on only to avoid the refunds.
Excellent company. On time and efficient. Booked the Northern Lights Tour and seen the Lights with an excellent Tour Guide, Darren. Would recommend this Company.
Grayline picked us up and dropped us off at our hotel which was very convenient. Our guide was determined to get a great view of the lights, and that we did. We made two stops and one the second stop, which was about one hour away for the Capital we experienced magic. The lights danced for us and we even got to experience crowning. I know they can't promise a sighting but we went in Nov and had a lot of luck seeing them. I also talked to people on the bus that had went the night before and were unable to see them so they were allowed to go again.
非常好的行程, 有兩個景點, 都成功看到極光
Straight forward, easy to use, no problems at all.
Friendly helpful drivers and tour guides. Very reliable service, I would definitely use them again.
Tour guide was really friendly and helpful. Took us to an amazing area to see the lights and told us what settings to use to get the best pictures. Brilliant experience :)
They provided us amazing experiences. We totally recommend them.
Poor experience in grayline ,,bad weather for seeing northern light , rebook again but it has been cancelled by company ,and no refund ,just ask you book again within. 2 years . And during your ,not much introduction or discribtion about northern light . let us waste money on it .
Found booking online easy and straight forward and the company is open 24 hours if you need to contact them. The pick up was really simple and on time so no waiting around. We saw the lights briefly but not for that long. But our tour guide Swan ( not sure that’s spelt correctly) was great and any question we had he answered
The Northern Lights is such an amazing experience to see, once in a lifetime for a lot of people. All Grayline tours are delivered with such efficiency and care, from the moment of booking you can relax, they’ve got you sorted. The Icelandic people have a huge respect and passion for their country and that really comes across from their tour guides, they share personal stories, local knowledge, mythology and the science behind the lights. That’s a real bonus, that extra personal delivery makes it more than just a bus trip, it becomes very special. The lights themselves are an elusive phenomenon, there are no guarantees that they will show up. But you can be sure that they will do everything they can to find them. And if not, you can try again another night for free. A very special trip, delivered by the best.
Easy to book. Well organised and realiable service.
Very easy to book
The online booking was easy to do, it was the incorrect information and after service that would only get one star. I booked the airport transfers for Rekyjavik and checked where the terminal was , google maps showed it was a 6 minute walk to our apartments. We arrived at a terminal on the outskirts of the city and about 10 people had no idea what was happening. We were taken to bus stop 11 eventually. For the northern lights tour (61078137) you kindly sent an email to say the tour was still on which stated Please be ready at your designated pickup point at 20:30.We chose to arrive at 8.15pm It was very cold and we rang 3 times to check the bus was still coming. It arrived at 21.09 by which time we were very cold and miserable. We were taken to one place which was very dark and slippy. The bus was left in darkness with the middle door left open. Myself and my daughters all tripped up and fell down the stair by our back seats as we couldn't see. One of my daughters slipped outside and fell into the coach. Most of us were sitting on a freezing bus as there was nothing to see. We were one of the last buses there and we just wanted to get back to our apartment to try and get warm but after midnight the guide said she would try one more place which was unsuccessful. Overall this tour made us unhappy, extremely cold and tired. The guide said we could rebook for free but it was so dreadful we just couldn't bear the thought of the late bus, sitting on a dark cold bus and being worried about hurting ourselves. Our next trip was booked for Golden Circle Classic and Fontana Geothermal Baths (61078137) which is still showing on your website. We rang to see if you offered the blue lagoon tour but you advised that you didn't and that the website had an error as it was actually the express tour and not the classic tour. You changed the tour to the classic tour and the refund is currently being processed. Once again the bus was late to collect us and we had to check it was still coming. The lateness is a common occurrence and on speaking to others it has happened to them. Despite the lateness the tour was wonderful and the guide was very good. The stops maybe did not need to be as long as they were but we really enjoyed this tour. We had booked our return airport transfer over the phone and gave our confirmation number. We were advised to be at bus stop 11 for 4pm. As we were getting a flight back we got there for 3.40 and once again had to make calls as it got to 4.10. At 4.10 were told we should have gone to bus stop 6 or the terminal on the outskirts. We were told the bus would be a minute. We rang back again at 4.25 to be told it would be a minute. This was the last journey and once again the bus was late. We were finally picked up at 4.35 after standing in the cold for 55 minutes. On the transfer bus a few people were saying how late your company had been for them aswell, My eldest daughter now has a cold and sore throat, It is too cold for you too be leaving people standing around for up to an hour. Overall I am extremely disappointed and quite angry about the treatment we received from your company and I will not be able to recommend our friends use you. I would appreciate your comments.
No northern lights observed while waiting for hours even if it was obviious after sometime that no lights could be observed that night. We also had to wait very long at the pickup point without information send to me explaning the delay
Very good service. Quick to respond to any queries. Very reliable..would recommend
Fantastic team of people. Very informative and they enjoyed the Northern lights hunt as much as we did!
Booking was very easy and straight forward.
The coach was very clean and comfortable with Wi-Fi and charging station which was brilliant the guide was very informative about the northern lights and it made the journey more interesting and last of all they found the northern lights for us to which I experienced the most beautifull display of northern lights which I will never forget! It was my first time ever seeing them ! Thank you!!
Amazing seeing he northern lights. Our tour guide didn’t really give much info on the northern lights or give us much direction on what we should be looking out for etc. Another guide at the stop was really enthusiastic which was great, leant a lot more from her
A super efficient coach company with the most helpful drivers and Tour Guide staff. Their pick-up point timing is exact and the coaches are super comfortable and spacious. I highly recommend this bus Company. Eugene. Dublin, Ireland
I used Gray Line for airport transfers and the Northern Lights Mystery Tour. They were on time, the coaches were of a high standard and the organisation for the Northern Lights was great. The commentator was knowledgeable and funny and most importantly for us they took us to a great area to view the lights in all their glory.
Excellent enthusiastic guide Mobus , who was humourous and very knowledgeable at the same time . She made the trip fun . Amazing that we also saw the Northern lights !! The coach driver was nice , very comfortable coach . It was nice and warm on board . We also went with Greyline for our Golden Circle Tour but this was pre booked by our travel agent. Again excellent guide called Roman , amazing seeing everything on the tour and learning about Iceland. It was because of Roman that we found out Greyline done the Northern lights tour . I've already started recommending them to my friends !!!
Muy buen servicio al cliente. Página simple para comprar los tours. Puntuales.
The bus driver drove excessively fast and unsafely passed other vehicles on narrow roads late at night. The tour guide was very informative but a bit crass using inappropriate language (vulgarity).
Gray Line's services are excellent, great, helpful, informative guides, well-organised, punctual itineraries, amazing sights. The only reason I gave 4 out of 5 is the poor aurora activity, which, of course, is not Gray Line's fault.
We didn't manage to see the lights on our first night and we re-booked ourselves for a 2nd tour the next night via email. Response from the team was very quick and process was smooth. We did manage to see the lights on our 2nd tour. The mic on the coach we were in on 1st night was working very well, so we couldn't really hear what the guide was telling us. Nevertheless, a great experience overall.
Extremely reliable service
It was very smooth also the tour was very good. I opted for the complementary tour also and the experience was awesome.
Very easy to book online with regular email updates until the trip. Unfortunately we didn’t get to see the northern lights and after reading up on this further it seems that not many people actually do! We wouldn’t book this trip again as no refund is provided and it’s a lot of money to pay to sit on a coach and wait 3 hours to just turn round and drive back! Obvyhaf we of seen the lights it would have been a different story!!
Our driver and the tour guide were awesome for the Northern Lights Mystery Tour!
Great service and easy to use. Saw the most amazing Northern Lights!
Great trip and saw Northern Lights!
Hello - Suggestions would be: Have at least 1 more person behind the food/beverage counter at the lodge. Line moved way too slowly and caused congestion. Use a PA system in the lodge to communicate regularly with the crowd. Have some sort of entertainment in the lodge to help kill time. Maybe a raffle, live music (not the piano), anything to make all the down time more lively and fun. The area inside the lodge entry was too congested. Figure out a way to get people in and out in an organized way. Thanks! Kerry
Our guide explained nothing. He let us off the bus and we guessed we were supposed to go into the building to maybe wait? He never explained how anything about our night would work. He also never mentioned to beware of the hot springs in the vicinity and a girl was seriously burned and rushed to the hospital. Everyone I spoke to on our bus agreed that he did not warn us or even mention the springs and no one understood what was going on when we were told to get off the bus. It made what should have been a wonderful night into a confusing and stressful one.
Great guide and driver on the tour. Very informative!
Very easy to use online system to book the trips. The trips were cancelled but it was very easy to rebook via the online system or via instant chat
The tour itself was fun and well done. Loved the Secret Lagoon and dinner. No lights but that couldn’t be helped. The issue was the drop off after the tour. We were told to get off at a stop other than our pick up spot because it was same distance to our hotel. Our pick up was directly across from our hotel but we were put off the return several blocks away. Would not have been an issue except it was after midnight and as a woman and a child it was a bit of a frightening experience trying to find our hotel going down dark streets we did not know. This is my second trip to Iceland within a few months so I know what to expect. I definitely won’t choose this operator again.
leider jeden Tag abgesagt worden
The Golden Circle tour was truly excellent. Simon (the guide) is interesting, fun and knows a lot of details. We went through every important stop, including some unplanned activities and had a great time. We didn't even notice that the time went by.
Improve communication with customers. Our tour was cancelled and we were not notified, had been waiting to hear back from the customer service team for 2 days before a response. Easy to book online, but would not book with gray line again in the future.
We bought this tour for a Friday night but given the rain, it was canceled. We rescheduled for Sunday. Even though it was raining that day, they said the tour was on and that it was too late to cancel. We drove out about 30 minutes from Reykjavik and stopped at a lodge type of rest stop. Unlike some of the other tours, apparently this one only stops at this lodge for the entire time. They told us that the clouds would not clear for about 45 minutes after we arrived so everyone went inside to wait. After 45 minutes had passed, there was still no sign of the clouds passing and was even snowing intermittently. After 2 hours, basically everyone was already on the bus just waiting to leave. After another hour of waiting on the bus, they decided to end the tour and said we would be able to reschedule within the next 2 years if we so wished. It was our last night and don't think we have any plans of coming back to Iceland within the next 2 years so it seems we wasted our money. I don't see why they kept the tour on when it was snowing/raining when we were leaving the city and also don't understand why the buses didn't leave when the forecast said it was going to be cloudy for the rest of the night. Would not recommend booking this tour if there is any chance of poor weather conditions.
Overall the trip was great! Everyone were nice and they were willing to drive back to the venue and wait for me cause i was lost :))
The website did not make clear that the Golden circle tour we chose was a bilingual tour. Moreover the guide Lorenzo was a very average monotone guy who gave longer explanations in Spanish & very sketchy ones in English. He did not make Iceland & its landscapes come alive for us as most good tour guides do in our experience.
Excelente timing y el servicio muy bueno
Review of the Sunday 07, October, 2018 Northern Lights Mystery Tour Bus 23 with the Gray line Iceland.......... In terms of taking great pictures, my Northern Lights Mystery Tour of Sunday 7 October, 2018 was a big success. I was able to get beautiful shots. Other than that, the whole experience on Bus 23 was BAD. I’m not sure if the tour guide was a novice, or if she was just in a bad mood. She didn’t engage with passengers, nor provide any educational information. She may not have talked more than 15 minutes the whole trip. She would announce the picture taking settings, ask if we liked the lights, announce hotel stops once we were back, then say good bye as we left. To her credit, she did alert us when the skies were most active. This was very helpful. Among issues. *She didn’t know where to pick up or drop off her customers. You wouldn’t expect that on such a prominent tour of a world-famous landmark. There were patrons from four or five different hotels on our trip. She and the driver didn’t know one of the locations, so the drive kept looping in circles. When another guest on the bus offered Google map from his phone, the guide didn’t respond at first, then said “things are under control.” They circled three more times before finding the hotel. Very poor preparation. And, her unfriendly attitude darkened the mood for all of us. *She didn’t explain the rules regarding water, other drinks, food, etc…for Gray Line buses. *She was not engaging at all, acting as if she hated tourists and this tour. She didn’t discuss any folk tales, or history of the locale. *I was concerned that the stressed driver might rush us to the site because we were so delayed picking up passengers. The driver did honk the horn on one or two occasions, and the bus slid on a slippery turn at one point. *When we finally reached the viewing spot, our guide didn’t caution us regarding slippery ground or safety. She just let everyone loose. *I don’t remember if she introduced herself at first. I did ask later on. The guide identified herself as Christina, and the driver as Bestina. *When we returned, there was again confusion from the guide and driver about how to conveniently get passengers back to their hotels. My group was staying at the Hilton Nordica. The guide said she didn’t want the driver to make a loop inside the hotel grounds. So, they dropped us off on a side street without giving us directions on how to get to our hotel. This was late at night, and we were tourists who didn’t know the area. Summary: A very disappointing experience. Later in my trip, I used Reykjavik Excursion for Blue Lagoon transport and back. That bus driver dropped everyone off at their appropriate bus stops and told them how to walk back to their hotels when customers asked for directions. He took me right up to the revolving door at the Hilton Nordica. Much superior customer service.
Excellent service enjoyed all the tours etc. I would highly recommend to anyone.
Darren was great! Still a fun experience even though it was a cloudy night. Love the cabin!!
great service and easy to contact when necessary
They have a good service, they really help us to find the northern lights. They guarantee our booking, it means if we didn’t see on firs day we can join the next day. Staff very friendly
Well organised Chose best location for weather Still too much light pollution Didn’t see anything
There was great activity above us when we were driving to the location. I would have just stop the bus and enjoy. By the time we got there, activity was not that intense
Well organized tour
The weather was terrific bad on our first day in Iceland so we were not sure if our tour would be cancelled. Grey Line kept in contact with us by email about the tour.
Quick and easy online booking - would definitely recommend this tour.
Online info provided old address. Others well done and we manage to catch the northern light.
We were taken to an unused ski lodge where these was snow in a dark area. There were several other buses there (maybe 8) and the area had many other visitors. However, the number of visitors did not detract from my ability to capture many very nice photographs. The heated ski lodge had warm drinks and toilets that we could use for the 1-1/2 hours that we stayed. In all I enjoyed this tour and the northern lights did not disappoint me.
We're patient when we got pick up point wrong and gotbus on next bus and adecsure we got to see lights
Everything was abosulty effortless on our part from booking to being picked up I can't rate grayline high enough.
We booked roundtrip airport to Reykjavik service as well as the Northern Lights Mystery tour. Even though our chances of seeing the lights was considered 'low', our driver found us the perfect location to view them, and view them we did! All pick ups were on time and our guide on the Northern Lights tour was very informative and friendly. Grayline Iceland is a perfect choice for tours and airport transfers.
Having better conditions and if they say that they’ll have Spanish guidance have it, my sister doesn’t speak English and I had to translate for her all the time.
I used Grayline in July when I was visiting Iceland and I really enjoyed it. I had such a great experience that I purposefully booked wth Grayline again. This tour was just okay. We got to see some Northern Lights, which was very neat, but everything else about the experience was just average.
we take 2 tour and they were great, the explanación, the time to see all, the buses, just great
Very easy to book and even very flexible on bookings. Excellent customer service.
I think that the overall service was really good. At the beginning I was a little upset because they moved from their previous location and didn´t notify me even though I had booked my pick-up at Holtargardar, buf after a phone call, they were very nice and sent a vehicle to pick me up there. The tour guide was very knowledgeable and entertaining and kept things real by not getting our expectations too high, but offering us all of the options in case things didn´t work out that night. The sky resort in which we waited for the lights was also very comfortable. I think I would have liked the experience a little better if it had been a smaller group and not 300 people together, but on the other hand, I think it´s really cool that they had space and comfort for all of us and that we all got to enjoy the spectacle of the Northern Lights.
Unfortunately the weather gods were not with us on this trip. We saw a few muted Northern Lights but nothing spectacular. Not Graylines fault. The guide was very informative but a little too lengthy in his explanation of the event. Bus was very comfortable. Also used Grayline for our shuttle to and from the airport with great service at a reasonable price.
Excellent Northern Lights mystery tour! Great views!
The staff are really nice and the online booking is easy especially with the discounts I found.
I didn’t have a trip as it was cancelled
We were very happy to join the nothern light hunting tour and we saw the beautiful light dancing on my 1st day at Iceland. However, a little bit a mess on the arrangement of drop off bus to hotel. The airport bus transfer service is good.
The coaches were Clean and warm and swan the guide was good fun and very informative. I did think we would go a lot further than we did out of Reykjavík to see the lights though and not just 15 mins down the road to a ski chalet which was lit up like a Belisha beacon when we were told it was all about being in the dark and keeping torches and flashes off !!!
You should be not accept my buying if the sky was cloudy
I’ve booked and went on the Northern Lights tour with Gray line . I made a mistake and did not read the correct time of when the bus would pick me up from my hostel 30min before the official start of the tour. I called them and they easily changed my booking for a 1 hour later pick up for a later starting tour that night. I am so grateful that they did that as I was lucky enough to see the magnificent Northern Lights that night. I am so grateful for your customer service as I would have missed out on such an amazing display. Thank you!!!
Pick up on time, amusing tour guide, great experience ...bonus we saw an amazing show!
Picked up on time Great guide Darren. Had a great time out first stop saw a great light show and had a great night out. Rerun drop offs were a bit long but other than that a great night!!
Highly recommended. Booked the Northern Lights Tour. Unfortunately the tour was cancelled due to the weather. Grayline promptly contacted me and found I was only in Iceland for the one night and could not reschedule the tour. They agreed to promptly refund. Very customer oriented.
Excellent guide !!!!!!!!!!!!!
Simple, found everything I wanted on the website and there was ample information on all the tours I was booking
Location was not that great to see northern lights (a lot of light pollution from the hotel)
The experience of the Northern Lights was five stars due to Gray Line's great organization. The viewing location was very nice, and while there we had spectacular sights. Two things cause the downrating to four stars. One, we waited out in the cold at the bus terminal for 20 minutes while a large group that arrived late was accommodated and given priority. Two, we stayed at the viewing site one hour too long.
Gray Line Iceland was knowledgeable with knowing where to go to see the northern lights! I’m so happy I was able to book with them! They have great tour guides. It was an amazing experience.. I was able to take many pictures of the lights and even manages to capture a picture with a meteorite in my shot a day before my bday! Thank you Gray Line
Abholung am Busstop klappte super. Auch im Anschluss lief alles reibungslos. Die Tourguides waren super und hatten das richtige Gespür für die Nordlichter. Fotos der Tour sollten bei Facebook am nächsten Tag erscheinen, sind aber auch 3 Tage später noch nicht da. Hier könnte man noch etwas nachbessern. 1. Über eine Cloudlösung o.ä. gehen 2. Schnelligkeit. Wir hatten viele Ausflüge mit anderen Anbietern und da waren die Fotos innerhalb von 6 Stunden abrufbar
The excursion was informative and very good value for money.
Well informed regarding the tour that evening. Pick up was on time. The guide is very knowledgeable, the unfortunate part was that we could only see the aurora for a very brief time, not to anyone’s fault.
Booking fast and easy. The pick up was great and the drop off. The guide lady was nice with humor, but her English were not very well. The hotel as a stop was ok. Nice to be able to get inside when cold.
Booking was fast and easy, purchase confirmation went through fast.
Everything was easy and clear. Very helpful staff
I give this a four stars not so much because of the company - who did their best to find a gap in the clouds - but because the outcome of the trip was a little disappointing. If the weather had been more co-operative, then a 5 stars would have been given! The early part of the journey was OK as it allowed some looking at scenery, but the return to the hotel at 2.45am was hard! When I try next time, I'll come in winter when a late night might not be necessary!
Excellent and reliable service.
Very easy to book online, even from your phone.
While the Northern Lights tour I booked thru Grey Line was cancelled due to weather conditions, the Golden Circle/Fontana Spa tour in Reykjavik I went on a few days prior was first rate. Highly recommend Gray Line. Took them as airport transfer as well. Was a little confused when we had to switch buses at the main Gray Line terminal but it was not a huge thing, just wished I had been told at booking.
We booked all our trips with greyline and everyone was brilliantly done. The guides were informative and the drivers good. The tours were well planned and had just enough time at each stop to see everything before moving onto the next adventure. Will be recommending them to anyone that travels to Iceland
No problem with a refund after our trip got cancelled due to bad weather.
Very knowledgeable guide and a great driver.
Very Good service, unfortunately no Northern Light seen
Great experience - the weather was very changeable and had been extremely cloudy. Grayline persevered to find a location where the sky was clear - it took a while but paid off as we had a great show of the Northern Lights! Our guide was very informative and passionate about the lights - a long night (2:30am return) but well worth it!
Very good. Easy to find what I was looking for. And the tour was just like they said it would be.
A bit disappointed. Tour guide was terrible and spoke terrible English which wasn’t necessarily the problem, she wasn’t very informative of anything relevant and just blabbered about nonsense which was actually annoying. Weather was terrible so barely saw any Northern Lights activity which I understand isn’t really their fault, but they decided to go on with the tour anyways knowing these terrible weather conditions. It would’ve been nice to have been offered had a refund instead of going out.
Great communications, very easy to book tours, also very easy to make any changes. Everything we did ran like clockwork, this seems to be a very well run tour company. I highly recommended them. All the tour guides were well versed and funny, it made all the difference especially when it rained all day.
Do Not Book A Tour With Gray Line! I have had the worst experience with them. I booked a northern lights tour which was canceled, understandable, however when I contacted them to be accommodated on another trip I was ignored. After two nights of trying to reschedule I was out of time, so I emailed again about a refund. Ignored again. For 5 days I emailed them inquiring about being re-accommodated or getting a refund and was continually ignored after several emails. Now I am forced to dispute the charge with Chase, which is inconvenient. DO NOT book with them as their customer service is clearly terrible. Go with Reykjavik Excursions or Your Day Tours. Much better!
Gave us ample notice when the tours were happening or not due to forecasts.
The bus was comfortable, and the guide was informative and interesting. There should have been more than one bathroom for four busses, however.
Besides the fact we didn’t see the northern lights, The bus was absolutely freezing & we had to use body heat to keep warm for the 5 hours we were on the bus.
Local pick up. Plenty of information. Comfortable coach and friendly staff.
Easy to book online, good website, lots of great trips. Tour Northern Lights itself was a lot of hanging around in the cold and not successful on our visit.
Excellent tour! Highly recommend this company for any Icelandic tours!
Definitely love the ease of booking online. Fast, easy, and efficient would recommend Grayline in the future for my friends who travel to Iceland.
Easy to book and navigate the site
Booking experience was flawless. Rebooking was easy as well.
The service was ok but we did not see the Northern light which was a pity. Of course, we can continue to join another tour free of charge, but it was not really working. One thing is the we just have few days travelling there and the chance to see the Northern light was really limited. I think the booking should be more reasonable, if the tour is not going to go, or the chance was really low, the company should return the money or not allow us to book. But the guide was nice.
I have booked all my trips with Gray Line while in Iceland and found them to be a well run professional firm which added to my whole Iceland experience.I would highly recommend the Golden Circle tour .
Everything really. Website easy to use, lovely friendly staff, very punctual and all round fantastic company.
We took 3 tours with Gray Line in Iceland. The first was a 14 hour tour... that's a long time on a bus, but our tour guide was amazing! She even ended the night by singing an Elvis song! The next tour was a Golden Circle tour and our guide did a great job at all of the stops and put the time in the bus window which was super helpful. The last tour was a Northern Lights tour and while we sadly didn't get to see the lights, I love that they will allow you to come back for up to two years and repeat the tour!
Ich habe diverse Touren mit Gray Line gemacht und fand die Touren sehr unterschiedlich gut. Insgesamt fand ich die Zeit, die man an den jeweilgen Sehenswürdigkeiten verbringt zu kurz. Eine Tour hat mir, obwohl sie relativ lang ist, dennoch sehr gut gefallen (South Iceland). Der Service und das Booking hingegen waren super!
The booking process was easy. The tour guide Cristina (bus number 15 on evening of 04 Apr 2018) was very good.
It was super easy to book and reschedule as needed! Couldn't have been easier!
easy to do
We used Grayline for all our excursions out in Iceland; Northern lights mystery (x2), golden circle and blue lagoon and also airport transfers. Both times we went on the northern lights tour we weren't to different locations in hope to find the lights, and did! Should we have not seen them, I would stile happy because we got to see more of Iceland than we thought. For someone who does not enjoy coach tours, Grayline made the tours and comfortable as possible with regular stops and time to explore on your own before meeting back at the coach. We were chuffed with the service provided
Before even getting on the bus, not our tour guide(Vesna) but the other one right next to our bus tries to pick guests in his bus as it turned out after the tour, guides had to make arrangements for all participants' rides back to the hotels. He was very impolite and even rude. He stopped passengers who tried to get on the bus and sent them to Vesna's bus after asking which hotel we were staying. Our guide was alright but she had a difficult time to manage to arrange all the rides back to the hotels for the passengers. We were not fortunate enough to see the northern lights so I booked the tour two days later which cancelled in the afternoon of the day of departure. If you cancel the tour, at least there should be some explanation needed instead of only informing the cancellation of the tour.
We didn't have the chance to see northern lights but the tour was still very enjoyable. The guides were nice and funny and provided us a lot of interesting information on the way. The excursions take you to pretty places like beaches or lakes which are nice to experiment at night, so you have a good time whether you have the luck to observe the lights or not. If you haven't seen the auroras on the first time , Gray line has the kind attention to allows the customers on a new excursion for free ! Just a bit disappointing to see some customers throwing their trash in the nature with no respect. I wish the guides would say a few words about taking care of Iceland's fragile environment , since it's what we come to admire. Other than that, it was perfect and totally worth the price. Thank you Gray Line !
The staff are very helpful.
Es una compañía de low cost ,pero demasiado mala. Se olvidan de recogerte en el hotel, y en las excursiones paran 30 min para ver cada lugar ,que te pasas corriendo todo el día.
The quality of guiding varies. Some of them tell interesting stuff and facts about Iceland, but need better articulation. The most facts are repeated from time to time during different tours, but some stories are interesting and informative. The south coast tour might need to be extended with ten minutes for glaciar sightseeing and 5-10 minutes for the biggest waterfall.
I booked out tour online easily. The tour was cancelled was cancelled the first night and was easily rebooked for the next night. I would use GrayLine again.
Unfortunately, the nothern lights was covered by heavy clouds. Didn't see anything, we went back to Reykjavik after a couple hours waiting in the bus. I cannot get refund, but vouchers valid for 2 years. I'm not sure I will come back to Iceland in 2 years :(
just what i expected. easy !!!
Había contratado idioma español y fue sólo en Inglés
Guide Oliver and Bus driver Magic were both excellent. We got to see the most beautiful Aurora with lots of good information for adults and kids. I highly recommend it. Bus was clean, seats have seat belts and carseat for our 2 years old was safely installed. Photo was taken by my husband. Bring a tripod and handwarmers. Booking was easy. Online booking took minutes and lots of follow-up emails to keep my family posted.
Easy to book and good communications via email. Very well organised tours on comfortable, clean coaches. All the tours we booked with this company ran perfectly to schedule and always dropped off at a convenient point afterwards. Worth the money with good knowledgeable guides. Our guide on Northern Lights hunt was particularly good, entertaining and obviously experienced and got us to the right destination to see the amazing lights! The first night we booked but it was no trouble at all to re-book for the following night (or would of refunded if we couldn't go). Wouldn't hesitate to use Gray Line again. Thank you!
Very convenient, professional operation. Hotel pickup, commentary, rest stop, driving all excellent. Weather did not cooperate for aurora viewing, but they provided voucher for return trip.
Did not see it.too cloudy.my ticket is still valid for 2 years
Amazing tours and knowledgeable guides. So much hassle free when visiting Iceland! These guys know where to find the northern lights!
From the moment we arrived Grayline didn't put a foot wrong. The driver took us to our hotel at 2am and waited while someone came and let us in. Staff all helpful and cheery. Pick-ups always on time. Cannot fault them Thanks
Northern lights - could not be helped but we did not see the lights. Not a bad trip overall - friendly English speaking guide Efficient service, reliable wifi on coach but I slipped on the coach steps and bruised my back as a result of this - have got massive bruising still 5 days after the fall.
Always on time. Friendly English speaking drivers. Clean modern coaches
The booking experience was great!
Easy purchase and transportation for the tour, our trip was cancelled the first 2 evenings however we got to go on our third night. At first was a bit hectic when boarding the coaches as they were overrun from the cancellations the previous few nights however we got to see the northern lights and even made a stop on the way back as the tour guide spotted a good display of night above.
Somebody the golden circle, blue lagoon and northern lights mystery tour. All were fantastic. We didn’t know what to expect and everyone exceeded our expectations.
Our Tourguide Edda was great. She was funny and helpful. We went to the Nationalpark Thingvellir...not so secret place. We were so many busses and to much people. We had also could do this alone...to go there and wait 2 hours. There was not so much to do for the tourguides. Just that we went there by bus and along the way she talked to us and gave us interesting informations. I dont know if its worth it to pay 40,00€. Because it was an officially place and we had also could there go by our own car. That had been warmer for us, because it was pretty could and to many people for this little café there. At the end we were so surprised to northern lights and it was amazing. But is this to owe the work of grayline? I dont know. Our tourguide was so nice and she also send us nice photos by e-mail. To pe patient and wait there was it worth it. But to take so much money from the people for it its not fair, I think.
Easy to use. Good comms to the customer. Didn’t see the lights but the service provided was great.
Tour was cancelled as Aurora not visable.
Organisation of pick up was very good Offer to rebook because we needed to twice!
Me and my friend did not manage to see the northern lights due to the cloudy weather but grayline did their best to find them. The rebooking procedure was also nice and simple and you can rebook the tour if you didn’t see it the first time
Disappointed. We were scheduled for the northern lights 3 times. The first nite it rained. The second and third nite we did not see the lights. The tour guide said we could come back within 2 years for a free tour. Please confirm this information.
Really poor experience and even worse customer service. I found it extremely inappropriate that the guide would compare the northern lights to sex instead of telling us the science behind the lights or about the history of Iceland. I also think it is unfair that after 4 failed NL tours GrayLine refuses to refund me and didn't even both to read my email.
Booking experience was simple and easy to do
Simple and easy, all the info you want
Wir waren sehr zufrieden mit unserer gebuchten Tour. Es kam vorerst zu zwei abgesagten Touren. Am 16.03.18 konnten wir dann die wundervollen nordlichter bestaunen. Die Tour von Grayline können wir nur weiter empfehlen
Easy to book, but should offer a free cancellation policy if northern lghts tour is cancelled
I loved that you informed me multiple times,well in advance, about the cancellations. And that when we finally got to go, your experienced guides insisted that we wait an additional ten minutes to see if the lights would appear at all..and wow, did they appear.
Couldn’t ask for better customer service. Highly recommend to others. No hesitation in booking with Grayline again.
I was a lone traveller and I booked Gray Line for the airport transfers, Golden Circle and the Northern Lights. It was amazing. Great prices and the staff are so nice and very knowledgeable. I made a mistake and missed my transfer to the airport and the staff were so patient and helpful and got me to the airport on time. Thank you so much for the best experience ever. I would highly recommend them 5 stars
We did the northern lights tour on March 16th and it was fantastic. The drivers were and guides were wonderful. Even if you weren't on their particular bus they were so helpful with camera settings and just really nice people. We were just about to leave to head back to Reykjavic when the lights came out in all their glory. Before you go it is helpful to know if you are an iPhone user download an app to help you capture the northern lights. If you have a galaxy phone simply swipe your camera to the right snd select pro mode. change the iso to 800 and shutter speed to 4(slide it all the way to the top and just down a notch from there. When you are taking the photo you need to hold your camera very still as it will take about 10 seconds with the slow shutter speed. Movement will make your photo blurry. In any event Grayline has the best Northern lights tour as they really try hard to find a spot you can see them. Their tour is 3-5 hours for this reason. The other major tour company list their lights tours as 3 hours only. If you don't see the lights you can rebook for free and can go anytime within 2 years. We lived it so much we went last night again but the lights weren't out so we will go again tonight.
Punctual. Excellent guides with entertaining stories too!
The Tour guide was very friendly and entertaining. By taking you out of the city the chance that you'll see the northern lights really increases. The guide said you need patience, optimism and a good mood. It's really true. We waited and when they appeared it was spectacular and worth it. The information on how to set your phone allowed me to take some incredible photos. Thank you so much. This was my 30th birthday present to my partner and your team did not disappoint.
Would recommend! We got a really good Rep his name was Darren he was really fun and friendly. And we managed to see the lights!
Very clean, very punctual
The tour was a good experience because we could see the northern lights away the lights pollution of the city, but the only thing is that there's no mystery and in the place were so many other tours companies so was a little weir
The guide Anna was very good, we did not see anything , so was given a free return ticket to use within 2 years.
Excellent door to door service
Online booking was quick and easy to use.
Booking was simplicity itself, used my ipad in hotel room. The trip was a dream come true.
Really comfortable modern and clean coaches. Friendly staff and a very effecient service. Safe and careful driving. We got the chance to go twice to the Lights as we didn’t see them first time and were taken again the next night and we saw them!
Bus was clean and comfortable. Our driver was knowledgeable, answered lots of questions, kept us informed and made sure everyone had an enjoyable time. Than you!!
Value all your customers fairly and equally. Do not pretend to be strict about something and deviate from what you preach simply because the skin are of different colour. That's low class. And customers are not blind. Words will spread.
The place for watching the northern lights is not dark enough. However, the tour guide(in mandarin ) is nice and professional!
Booked online with no problems. Printed the vouchers off to take with us and confirmed the trip at the hotel reception.
Fantastic service from start to finish.
Shuttles and busses were efficient and on time. I went two nights and didn’t see coloured lights. Both nights I saw white lights in the sky and the second night was stronger. They don’t really get your hopes up but also don’t tell you if there is no hope in seeing them. Manage your expectations. Staff not the friendliest but could be the language barrier, not at all rude in the slightest. Would tour with them again. Love Iceland.
Easy to book and lots of options for pick up location. It would be good if there was a map that showed all of the pick up locations as well as the list.
Very easy to book
Really easy to book online and I booked the same day as the northern lights tour.
Our guide was great! We saw the lights and she advised the best way to take pictures and the settings we needed The pick up and drop off was good from our hotel and on time
Great service, great guides and very lucky to have great lights
Un service sur lequel on peut compter Des chauffeurs agréables et ponctuels Je recommande !
Very organised,They took us to the national park where the scenery was beautiful. We have seen the Aurora Borealis,it was amazing...The tour guide was very experienced,friendly and funny, just made the whole tour unforgettable. Spot on, Highly recommend this mystery tour!
I thought the service was overall pretty good. The Times I was told for pick ups were very accurate. My only small gripe was that I had to confirm the day before departure by phone. I think it would have been a lot easier and cheaper to do this online as calling from outside of the UK costs are a lot in comparison to just emailing. That said I would recommend the service to others.
The tour was very well organised from start to finish, and we were lucky enough to see the northern lights on the first attempt.
We used Gray Line for all four of our trips in Iceland. Each day we were collected from our hotel and dropped off after each trip. The guides were informative and had a good sense of humour. If your in Iceland and want a no fuss service then use Gray Line.
Our first 4 tours with GrayLine were cancelled due to cloudiness but we extended our stay. Finally got lucky on the fifth night. We were very impressed and so thankful to have seen this spectacular site. Very pleased with Grayline for this tour! We also took another Northern Lights Tour our last night with another company, and while we saw the lights (not as intense)the location selected was not as ideal and we did not feel the company was professional.
Easy and smooth . Even better if more payment options can be provided , e.g. apple pay .
Er wordt goed op tijd gereden, gidsen die met liefde over hun land vertellen. Flexibel voor wijzigingen
The guide Erik was nice and funny, a real gentleman. The ride was pleasant and the evening and light gorgeous. Two things that were very upsetting, one that inside the lodge an inappropriate action movie was playing while better would have been a movie about the aurora so while warming up it could be entertaining and informative. The second and most frustrating was the return drop off, the large bus took an EXTRA HOUR dropping everyone off at their individual hotels instead of separating us to minibuses as we did on pick up. This added an extra hour to the return trip and we didn't get home until 1:00am
Its an awesome experience
Well - punctual and viewing location
Guide gave very little information on the way out to see the northern lights, it dealt like I could of read the same thing out from Wikipedia in 5 minutes. When we arrived the at the destination, the tour guide didn’t say much and then I couldn’t find him or see him to ask anything. He didn’t give us any other information. Then it was time to go and on the way back no information was given other than where people we’re being dropped off. We saw a little bit of the northern lights but not much visible by naked eye. It seems unfair to call the guides experts based on how little information they have during the tour. All in all seemed very poor value for money for £40 a head. Could of driven out to a remote field and read online for 5 mins to get the same experience.
Tour guide very knowledgable and funny. Took us to the best place to see the northern lights.
No only did we get to see the northern light buts the staff members of gray line are brilliant would 100% recommend!
Easy to book online (did it the day of the tour). Great coach, great guide and taken to a really good location. Best of all, saw the Lights!!)
The tour and guide were great.
We went daily tour with Gray line and we enjoyed every single trip and excellent customer service great job Gray line.. Thank you very much for everything....
Booking this trip was simple but we were very disappointed after booking that the trip was cancelled. We then we-scheduled twice only for both trips to be cancelled. Whilst weather conditions do determine whether the trip goes ahead their website states that a decision will be made at 6pm however on the first 2 occasions i received an email at 2pm and in the third at around 5pm telling me of the cancellation. We then had to return home so we're unable to re-schedule further with no offer of any refund.
Great company, great value, great tour, amazing night was... Thank you guys, I hope to see you soon xx
Very punctual at cancelling the tours based on the weather with sufficient notice and also re-booking us onto our requested alternative dates. Bus arrived promptly. Very happy with the service.
no te recogen hotel, muy caro.
My sister was very late to book on this trip and they kindly managed to fit her into an already full excursion after many days of overcast skies and no sightings. The buses are high spec which is great to charge up phones/cameras in preparation for tours. Extremely comfortable. We saw the northern lights which were absolutely incredible; a great atmosphere and all the facilities you would need and then some. On the way back our stop was missed but we only realised once the bus emptied; the Guide and driver apologised and without fuss and in a minute politely organised a small bus to take us directly to our stop. Grey line go the extra mile; Hospitality and Service.
Good communication when the trip had to be rebooked.
Really great experience with Gray Line. Some very tough weather conditions during our stay but they did a great job of rebooking and getting on the tours where possible. The Golden Circle tour was fantastic. Fredrick, the guide, was great with his commentary. The airport transfers we're really easy and very comfortable. Highly recommend
Gray Line Iceland treats their customers well. Booking with them is easy and efficient. They have the best price so far and their tours are well organized. Their tour guides provide good explanations on what to expect and see. Great customer service. I used them last year and again this year on my second visit to beautiful Iceland, I always recommend Gray Line Iceland to my friends and relatives.
Unfortunately due to weather conditions this tour was cancelled both times it was booked but each time I called I had a really positive experience with the call operator and eventually got a full refund as in the end the weather didn’t clear and I wasn’t able to rebook before i left.
i received a canceled email from gray line on 28/2,bcos that night is cloudy.so i was talking with the staff in bus terminel yesterday,she change the date to see northern light on 1/3.i was waiting ontime,even earlier than the waiting time at 19:30, i was keep waiting until 20:20 still haven't see the bus from gray line to see northern light.i feel so cold to standing outside and it's fleezing…feeling so bad and disappointed for your company!
Grayline did a good job, just wish we would have seen the Northern Lights.
I booked a few trips with this company including Golden Circle , whale watching , and Blue Lagoon, and the Northern lights although the Northern Lights trip was cancelled 3 times due to weather this was no fault of Grayline. From start to finish the communication and ease of travel was first class they were always on time and let you know well in advance if any trips were cancelled they pick you up and drop you off at your hotel a brilliant company I would recommend them to anyone and use them again myself. The staff are polite helpful and really knowledgable. Thanks for brilliant excursions
The pick up from our hotel was on time & got us to the main bus terminal in plenty of time. However, due to the number of people going on this tour, it was very disorderly & a free for all getting on a coach. We managed to get on the 5th or 6th coach. After a long trip to the location decided, we found they were at least 8 other coaches there and only 1 toilet! We spent a very long time queuing & word came that the Northern lights were showing just as we were at the very front of the queue. Needless to say, we went to the loo expecting the lights to still be around after our visit. Unfortunately, by the time we came out, we had missed them..the tour guides were very good & very disappointed about the facilities (other people complained to them about this). They also told us that the lights were very feint due to high cloud cover. On the way back, a young couple, who had been drinking too much caused problems, with the girl getting off the coach to use a hotel’s toilet & her partner getting off the coach to vomit in the street. The tour guide & driver helped to find the girl & dealt with the situation extremely well given that it was past 1am. Loads of praise for the tour guide & driver who made the best of an awkward trip. There were too many coaches going to the same location & insufficient facilities for the number of people there. A disappointing trip. We were invited to rebook but did not have any free days before the end of our holiday.
I appreciate that they cannot guarantee a sighting but our trip felt unnecessarily long and like a wild goose chase. We had just spent the entire day on a south coast bus tour so i wasn't thrilled that we repeated the drive to east of Selfoss only to be turned around and taken to the west coast and then north up to some church within sight of Reykjavik just as a fleet of buses was leaving that had gone straight there. And although it wasn't counted, my friend was on one of those other buses and got a glimpse of the northern lights. We got nothing. Except for a sore back from the extra riding around.
Booking was quick and to the point...
Easy booking, was actually on a Greyline Coach on a different tour, using their WiFi to book.
We were shepherded to a church where hundreds of people with several couches were parked. There was not much information but after 11pm without any sight of a northern light we were driven back.
Unfortunately our tour got cancelled, the weather was not cooperating. Gray line was helpful with my refund, maybe in the future I will try again to visit Iceland and do the tour.
Would recommend them
Unfortunately not a good experience with Grayline. Northern lights tour booked at 9am in the morning. Email from Grayline at 11am to say the tour has been cancelled No clarity on whether we will get a refund Eventually, two days later get confirmation of refund but it will take UP TO 14 days to process We were only booked onto the tour for 2 hours but you're going to take 14 days to refund us????? Really poor service Grayline
La guía era terrible. Todo lo que decía eran tonterías. No entiendo para que hacer un tour de la aurora a las 9 si no se puede ver hasta las 12 normalmente. No vinimos nada.
quick and easy communication, i.e. email, sms or voice. would preferred a map of all the available bus stops for pick up and drop off so I can adjust my schedule when necessary.
The company was very punctual and friendly. Pick ups on time drivers very careful good guides we understood most of them. Easy to get a refund as weather was appalling.
I'm absolutely satisfied. Flexible, fast, friendly services, the guided tour and costumer services too.
Our tour had been cancelled numerous time (too many times until cant remember) until our trip to Iceland ended :(
The time waiting out at the northern lights is too long. We spent 2.5 hours there but most people were back on the bus after 1 hour and would have been happy to return home. The guide on the bus was very happy but I think 5 minutes info going out and going home is enough. Most people wanted to sleep,Not listen to a guide talking.
Great tour with an excellent guide.
Easy to book online
The bus was too bot but otherwise we had a good time.
Fast, easy and pleasant speaking with your representatives.
Very impressed with the communication in regards to the tours we booked (3 of them). Drivers and guides very knowledgable
A great way to travel an unknown country! Convenient because the bus picked me up from my hotel. Tour guide (Jacob) was great. The only downside was that there was no WiFi on this particular bus.
Booking was ok but location taken too was pscked with lots of other tours. No flexibility to try a different location when it was obvious that the location chosen was not going to prove successful
Really well organised throughout our different trips
Bus wasn’t a gray line bus so it didn’t have internet, the heating didn’t work properly and there wasn’t a toilet on the bus. The tour itself was referred to as a ‘hunt’ but we literally stayed in the same spot for 3 and a half hours despite not being able to see anything, then being offered to go again, the trip being cancelled at 2pm and being told by staff in our hostel that gray line are notorious for terrible service which we experienced on every trip we took with them. No replies to emails either.
Good website well organised good communication with us and our hotel when changes had to be made due to weather. Good guides with lots of informative commentaries. Good buses all clean
No problems with tour, ie joyed it even though weather wasn’t great, even being at the lighthouse with light pollution wasn’t too bad...saw something in the sky if not your typical northern lights due to cloud cover, so was happy with that...Jacob was also very entertaining and enjoyed his stories when I could hear them over the noise of the fan belt on the bus... the bus used was NOT a Gray Line one and was older, we sat near the back so just had constant noise which spoilt the trip, esp when trying to relax on the way back to hotels..
Gray line was fabulous. The pickup was prompt. The tour guide knowledge and friendly and the coach well equipped with WiFi and usb charging sockets and a toilet. And the tour was successful as we saw the aurora borialis. Would go with them again
Very good tour guides , very helpful when needing to adapt our schedule.
The Tour was good but nothing can be done about the weather!! Tour guide was good fun yet professional.
Easy booking. Original tour date was cancelled but rebooking was easy & fast reply with rearranged date
The tour was awful, they took us on a rainy night, how are we suppose to see the lights if it's raining!? Besides, we were on the bus for 5 hours and there was no bathroom on it.
Easy and clear to book and offered a 5% discount which was a nice bonus.
Abholung usw. funktionierte einwandfrei. Freundlichkeit und Service waren überzeugend.
Chaos is the word to sum up the whole experience.We were picked up from our hotel by a small bus and dumped at Grayline central terminal where there was no one to guide people into the buses and despite paying loads of money we were running around to find a place on the buses.Not a nice experience at all especially with young kids. I will certainly not travel with them again.
Everything was fine. I was the lucky one to see the Northern Lights.The tour was organised very well. My only recommendation would be to be more punctual at the pick up stations. Waiting 15 to 20 mins in the cold was not very nice...
We booked on to this Northern Lights tour at the last minute. The bus was full and the stop we went to out of the city was incredibly crowded but the lights were supposed to be good that night so we expected a lot of other people to have booked as well. The guide was entertaining and kept us laughing with stories the whole way there. The stop was good for seeing the lights but the lights on the outside buildings and the cafe did detract a little from the experience. The guides were great, told everyone where to look and even helped people get the best photos on their cameras. We were lucky as the lights came out for us and were very beautiful. I would go again.
It was easy to book with Gray Line and we did so even at the last minute. Easy to book online and to reschedule on the phone.
Great 24 hour customer support, great service, great guides.
Great company! My brother and I have such an amazing time in Iceland with GrayLine tours. I recommend it!
only place to stay and try.... but we only get aurora light a little.
Pick up and drop off efficient service
The booking process was very straightforward and easy to select our preferred trip and time and pick up point and received confirmation and tickets immediately after completing transaction.
It was easy to understand and book the trip. The staff in the office in Reykjavik were very helpful. Unfortunately the trip was cancelled due to poor weather conditions. It was cancelled twice. Grey line were quick to inform us of the cancellation and have refunded our money.
Easy to book, and grayline are available on phone 24hrs
The trip was cancelled for a couple of days due to the weather and with plenty of notice. When the trip was back on, we had a few hours notice but we were already out on another trip so it was a very long day.
It was so easy to make online booking and after i didn't have any problems with it in my tours in Iceland . Thank you .
The booking of tours was exceptionally good. The staff were professional and helpful. When we needed to change our tours it was done quickly and in a friendly manner. 5 stars to the booking staff. GOT tours was good, Golden Circle was good. Northern lights was disappointing.
It was a great experience, we loved it. The tour guide experience could have been better, but the lights were amazing.
It was easy to navigate and choose the tour that I wanted. The checkout process was quick and simple.
Very easy and helpful
Très bon service avec Gray Line, chauffeurs et guides très professionnels et sympathique, le comptoir à l'aéroport est juste à la sortie après la réception des bagages (on ne voit qu'eux). Aussi petit conseil pour chaque pick-up à votre bus stop: sur les vitres des navettes Gray Line, il est inscrit soit "Pick Up" soit le nom de l'excursion, MAIS attention, parfois il mette seulement "Pick Up" alors demandez sa destination à chaque arrivée de navette! Par exemple, la navette pour le Blue Lagon n'était pas inscrit Blue Lagoon, alors qq personnes ne sont pas montées dans la navette.... et ont dû attendre la suivante 1h après. Les navettes partent parfois directement pour la destination du tour mais généralement, elles s'arrêtent au terminal Gray Line et nous sommes dispersés dans les bus appropriés, après avoir été récupérer un ticket à l'accueil.
Everything was very timely, from booking to pick up and drop off.
Booked my was very easy to make And also they communicated with me days prior to trip with extra tips . Unfortunately the Northern lights Mystery tour was cancelled twice due to weather . However I requested a refund and they processessed it fast Very good customer service . I hope next time we visit Iceland to be able to see the Northern Lights
Nice busses,nice drivers,excellent guides.
Had a great experience with this company. Was picked up on time and the tour run smoothly! We was taken out to somewhere quiet away from the city light to explore the lights we was fortunate enough to see them but even the location it’s self was amazing to see. Only mildly improvement was to make the WiFi a bit stronger but that isn’t a main problem for me.
Enjoyable tour, sadly didn't get to see the Northern Lights, but it was exciting nonetheless.
Online booking was straightforward.
Trip was cancelled with no notice despite leaving contact information at booking - bus just did not show up. I sent an email to the 24 hr contact address and got an email back the next day. Very poor.
Tour Guide are professional and knowledgeable. Everything perfect and we manage to see the northern lights.
Very quick and easy. Website was easy to use and gave a lot of detail, payment was simple and we received a confirmation email right away.
Sadly was not able to see the northern lights that night. Besides that being utterly annoying since we had spend money on this tour we were on a bus with a broke bathroom. When asking where else could we use the bathroom the attendant lady was beyond rude and just said bus 8&9 and didn’t even bother helping to find them. So we had to walk in the dark with freezing wind and snow to find the other bus which also had bathrooms not working. Truly disappointing tour.
Great customer engagement
We went on the Golden Circle Express Tour. Our guide Darren and the driver were very good. Very well informed, helpful and entertaining! Overall an excellent experience!
Regarding tour very good. More than expected. Well organized , proper and knowledgeable guide, awesome driver and nice sightseeing spots . Cons as you are on a guided tour time for visits is short and sometimes you miss to be doing this freely otherwise people respected to be on time , coach rules and guide tips. Recommended Regarding customer service :email feedback it does not exist. I have sent several mails regarding some questions and rebooking and all is error codes and no replies from email
Reasonably priced. On time. Brilliant drivers. And when lights trip cancelled due to weather no problem to get refund as I was unable to re schedule.
Unfortunately never got to go on the tour during my trip to Iceland due to really bad weather. However, gray line were excellent with rebooking us every time the tour was cancelled during our stay. We eventually had to leave Iceland so couldn’t go on the trip but emailed requesting a refund and they got straight back to me and received my refund within a few days! Also went on the golden circle tour with them and the tour guide was so lovely and knowledgeable. Definitely would recommended anyone travelling to Iceland to book your tours through them :)
Un servicio bueno, aunque en algunos lugares podrían hacer paradas más largas.
Trip was canceled. No contact from them regarding my refund. In hold 15 min when I tried to call
Very easy process with full instructions when booked
Although the trip was cancelled, the company agreed to refund very quickly. Good company.
Grayline is a big company, very efficient, punctual and good communication. Our you guide Edda was funny and informative. The night was overcast with some clear patches but no lights. What a pity
Excellent tour guide and great driving
Great hosts. Excellent service
Didn't like the fact that I got no refund
Poor choice of location. There were nothern light visible on the day but not where we where taken.
Everything was excellent from the prompt pick up to the knowledge of the guides.
As ever, booking was super easy and GrayLine is very customer-oriented, replying to your emails / calls. Our tour on 31/1/2018 was in celebration of our wedding anniversary and the outlook wasn't good since the aurora hadn't been seen for a week. Our guide was Vesna, she was very charming and explained the phenomenon without making it too scientific. She took us to Thingvellir National Park and we had THREE sightings! It was an exquisite experience. Make sure to bundle up!!
Booked really easily online.
Booked Northern Lights Tour - sadly weather was bad and we couldn't go. It was a massive snowstorm so the right decision. Thankfully, Gray Line gave us plenty of notice and responded to my email for a refund very quickly as we couldn't go another time. Would recommend.
From booking to pick up Grayline were very professional. They kept me updated via emails regarding weather and if the tour would go ahead. The pick up to the main bus terminal was very useful. The coaches were clean and comfortable, included wifi but hot drinks and food is not allowed. Breaks are not very long, once you have waited in line for the toilet and to buy a hot drink its time to leave so I wouldnt suggest putchasing items you cant take back on the bus as I had to rush all my hot drinks and in Iceland they are rather expensive. Overall I really enjoyed tge trip and would book through grayline again.
I would most certainly recommend them again. It is not so much what they did right it is they did nothing wrong. They turned up within 10 minutes of when they said they would, the drivers were friendly, the couriers were knowledgeable and all the trips run like clockwork.
Went on our last night in Iceland and saw the lights!! Tour guide was great and fun
We thoroughly enjoyed our Northern lights tour. We were very excited that as soon as we arrived at the park, the lights decided to entertain us. Our driver was very skilled at getting us there and back safely. Our guide was knowledgeable.
Terrible. Cancelled every day because of the Northern Lights. Huge opportunity to upsell or provide us and I assume many other people in the same situation with a night with nothing planned in Reykjavik with other chance to see Reykjavik or similar totally missed by the Company.
The guide of the second day was super cool and nice! I was a bit desapointed that we actually dosent go to one of the best places in iceland to see the aurora, but i that this is thanks to the big bus! But at least i saw them
Very helpful and reliable pick up and drop off at my hotel. Excellent Icelandic guide who really knew his stuff.
fantastic service, friendly staff and fun tour guide
I would definitely recommend Grayline. We used them throughout our stay in Iceland. They were friendly, courteous, always on time and replied to all my emails without delay. The guides and drivers were all excellent. Rarely do you experience such good customer service. Thank you.
The Golden Circle tour was memorable. The hotel pick up and drop off went very smoothly. Although we were a full coach, it felt like a private tour thanks to our guide Dee Dee and our driver. Dee Dee was a great guide with a beautiful voice, and she entartained us with a lot of usefull information. Unfortunately it was raining all day soo make sure to bring something to keep you dry. Only downfall was the spacing in the bus was very limited and made it hard to sit with soaking coats. Overall, loved the experience would do it again...
Comfortable ride..very knowledgeable reps on the tours and on time.
Thoroughly enjoyed the Golden Circle Tour. Guide was extremely informative and amazed us with his level of knowledge and enthusiasm. Scenery was beautiful and the tour took in plenty of points of interest.
At first I was a bit apprehensive and didn't know what to expect after reading through reviews from people who have previously done the tour. Marta our guide was lovely, knowledgeable and kept us informed throughout the tour. The weather wasn't on our side on the night (which can't be helped) but nevertheless we still got to see the Northern Lights. The tour wasn't what I initially expected with various large tour buses pulling into the national park in the hope of seeing the northern lights. My battery on my camera died so I was unfortunately unable to take any photos. Marta our tour guide said she was going to send us photos a couple of days later which we haven't received, however I am looking forward to receiving them.
Had a great day out on the South Ísland and Waterfalls tour. Dee Dee, our tour guide was funny and informative. The only thing that ruined it for us was that we was dropped off at a different stop to the one we was picked up at and wanted to be dropped off at. It meant we had to walk twice as far back to our hotel. Couldn’t fault the tour/guide/driver.
You can rebook if you don't see the lights. After three nights out on the tour we finally found the lights! Be prepared to be out for 5 hours. Infomative and interesting tour guides. Well organised pick up from various spots in the city. Sometimes there were no stops for food so be prepared and take snacks.
Amables, puntuales, repitieron el tour sin costo alguno
Fantastic, and very informative. Enjoyed every moment of it
Ottimo servizio . Puntuali simpatici ottimi bus. La Blue Lagoon la mattina presto è bellissima.
No problem with this easy to find and navigate
An amazing experience of seeing Iceland and Mother Nature in all its glory! Our host was knowledgeable and kept us well informed and even a snow storm didn’t dampen his spirits. Thank you for a fantastic and memorable day.
Tried very hard for us to see the northern lights.
Very quick response to my email and well organised on pickup and drop off, the only downside is overly crowded on my night, probably thousands of people, it was too much and I really didn’t feel like a mystery trip as it is named and the spot that you were picked on my night was too windy, the facility is not enough for customers to stay off the wind inside.
Booking online was easy and quite quick. Easy to navigate the website and find the tour that I wanted.
Great company, excellent guides. We had to try 4 times before we finally saw the Northern Lights but it was worth it. And every time we tried we had the feeling we were in capable hands
Pünktlich, freundlich, mit WiFi
Really easy to book our trips on line
It was nice that they let you sit on the bus to get warm if you're cold. I also was glad to know that we could try again the next night if we didn't see anything. Both trips were to Thingvellir. The bus felt safe and sturdy in the wind and snow.
Well, once in the National Park where they took us it was discovered that the “cafeteria” was closed. We were told there would be a place to eat and get hot drinks etc.... There were at least 10 big buses here, felt we were mislead.
Amazing guide take you to best spot to see the lights, if you don’t see them you can go again for free!! Lucky for me I saw them, incredible!!
Solid, informative tour. On time, typical sites with good backstory dialog. Buses/coaches were comfortable. Sometimes the speakers are too soft spoken to hear but that's not really any one's fault. Overall great tour.
Great experience. The guides were so helpful and friendly. And we hit a great light show luckily!! I’d book with them again.
Excellent northern light tour
Prima bus en chauffeur en ook "kantoor" zeer vriendelijk en vlot behandeld, goede prijs in vergelijking met andere aanbieders
Very slick and efficient service. Lots of fun chasing the lights and nice to be able to rebook without a problem (or a charge) if the lights don't show. We had one cancelled trip (due to weather), one no-show and one semi-successful! Top tip - bring a little drop of whisky to help ease the cold hours waiting.
Easy to book. Pick up on time every time. Excellent tours and transfers. One trip cancelled due to weather and cost was refunded quickly
La organización esta muy bien hecha , la recogida en los puntos de encuentros es muy facil y los autobuses punctuales
All arrangements were good but could not see the lights. Also number of toilets available were very less so there was a big queue outside buses
The tour and operator were very good and can’t be faulted, the aurora borealis however did not come out to play, making it a long cold and wet evening!
It was cancelled due to poor visibility
Great service and knowlegable guides
GRAY LINE ICELAND 的旅行团服务还挺好，机场接送巴士服务希望改进，我是订凌晨3:00从酒店去机场，司机来酒店接，态度不太好，是不是还没睡醒呢
nice warm bus and funny guide
Easy and straight forward booking process. On arrival we waited 30 minutes (which is a long time to wait with an infant). On the way to the airport I didn’t realize that i needed to ask for a car seat and bus driver was ride about it.
Even though we haven't been able to see the northern lights (really upsetting) the guide has been amazing dedicating her time to us. Entertaining us with lots of info and waiting with us to try to catch any lights! You can see when someone loves their job!!!
Knowing that the chance to see the lights was limited the experience of not seeing them was made 10 times worse by the guide Chris who appeared incompetent and not interested. He was consistently negative and miserable. He made a lot of people angry on the trip.
They were right on time and the guide was very fun. Unfortunately, the northern lights that night weren't showing a lot of activity so they told us we could use the ticker for up to two years, so that's a plus.
Pickup time was 8.30, we waited until 8.55 until the pick up bus arrived. When we arrived at terminal - chaos ensued. We and 30 other passengers were stranded in the car park for another half an hour as buses were full and not enough seats. Eventually got sorted out, no apology and off we went. Tour guide offered no helpful information - don’t know why he was even there - first thing he said to the group was that there was little to no chance of seeing the lights that night as the skies were too cloudy. Tour should have been cancelled in advance as other operators did that night. Utter shambles.
We were in Iceland for only 3 nights. Gray Line canceled the tour for poor weather the first 2 nights, and on the third we went ahead. Unfortunately the viewing spot took an hour to get to, and there was no one there to sell us hot coffee or tea while we stood in the cold, windy weather for 2 hours. Shortly after 11pm, my friend had just started to capture images of hazy green light in the sky using a long exposure time with her camera set on a tripod. In spite of this, the tour guides rounded everyone up to return to the hotel. I still wonder if the lights might have gotten better if we just stayed a bit longer.
very easy to book.. ,,
C'est une solution simple pour découvrir les aurores boréales et j'ai eu la chance d'en voir, cependant vous partagerez cette expérience avec les centaines de touristes déversés par les 7 cars qui s'arrêtent au même endroit. Il faudra être patient pour prendre une boisson chaude dans le café pas prévu pour accueillir autant de monde à la fois. L'avantage c'est que le bain de foule vous réchauffera un peu!
Good communication, prompt pick-ups and friendly, knowledgeable guides!
The guide was very polite and they decided to wait until we saw the lights dancing. It was like we was in other Planet. Super cool.
We got to see the lights! It was amazing!! But wear your warmest layers, it was SO cold.
Amazing tour, everything on time, very sweet guide who explained everything well. They pulled over on the way home when there were more northern lights. Incredible!
Easy, fast and convenient
Yes would use them again
Easy to book. Re-arranging of tours very simple and very straight forward.
The online booking service was fast and simple to understand
Gray Line were by far the best tours in Iceland! Very organised and super easy with no fuss at all :)
good communication - can't comment on tour as cancelled twice
Excellent customer service. Highly recommend booking with grayline. Mystery tour was excellent we got to see the starting of the lights. The grayline staff were excellent and really love their job and had a great sense of humor.
Thnak you for your Norther Lighs tour and amazing icelander guides.
100% recommend booking any tours with grayline, make it so easy! Pick up from hotel and then either collect others from hotels or go to depot office and get onto bigger bus and then you’re on you’re way. The northern lights tour is a lot of waiting around and very cold so wrap up warm! Also to take any decent pictures you’ll need a very good camera other wise just enjoy the sight. Tour guides are great too, make the whole experience enjoyable.
We did not see the northern lights on this date but were able to go the next day. Found it difficult to understand the guide. Pick up point should be from hotel
They cancelled our trip, two days in a role 21/1, 22/1. Don’t know what to say.
Very easy, efficient customer service
It is just easy to book, cheapest price, and discount available
We did some other tours with Grayline during our trip and unfortunately this one was by far the worst... Pick up was on time again which was good! But: our guide did not speak English very well (I know it's a foreign language for him and I totally do not expect a native speaker on such a tour but it was REALLY hard to understand and follow him). Then the location: just too many people! I think in total there were around 15 big busses full of people so that there was always at least one bus having his lights on, 10 people having there phone screens on in full brightness and 25 people taking pictures with flash... this made it very difficult to see at least something even if it were just a little shimmer (we did not see the Northern Lights - forecast was good but this can't be blamed to Grayline of course). Good thing: the vouchers are still valid for 2 years so we can fly up and try again, however I might tend to spend a little more money on a way smaller group with a smaller car and getting into REAL darkness to increase chances...
Easy to book online and at a very good price.
The bus was clean and we had an excellent guide. Although we didn’t see the lights, he promised us another free trip till we do. You can’t beat that.
Se quedo más tiempo del estipulado porque empezaron las auroras a estar activas
Everything just went smoothly and we saw the lights, fantastic.
Had to go a second night to see the lights and no problem booking back on. Driver and guide very friendly and told us lots about this trip. Stopped a second time on the way home when the lights appeared again!
The took us to see the northern lights and we wasn't disappointed didn't want to get back on the bus
Tuvimos una confusión a la hora de un pick up, pero nos lo resolvieron rápidamente. Rápidos, los guias geniales, explican todo y hacen el viaje más ameno. Quizás faltó que en el lugar de visita explicaran in situ, pero estuvo genial
Puntuales en la recogida, el guía en español era italiano, muy simpático y hacía las explicaciones tanto en español como inglés. Alargaron la excursión adaptándose al comienzo del baile de las auroras. Muy bien organizado.
Didn't see the lights unfortunately but the guide was great, so knowledgable. It was absolutely freezing. Guide informed us we could rebook for free. We did this and went on the 19th. This time we went to the national park and the display was amazing, the guide said it was one of the best this winter. Did several tours with grayline and they are so punctual and professional highly recommend.
Overall experience was good. Pick up was a little bit late. Stopping at the main office and changing to another bus was a bit confusing. Good guide on tour. Seeing the lights was awesome.
No phone number to ring when buses are running late
The pickup was a little haphazard as the coach that arrived could only pick up 12 people which left 8 of us waiting for a shuttle to take us to the Grayline bus terminal to catch another coach. Once we were on our way the guide, a Sardinian man, was excellent and very knowledgeable. The driver was also excellent at negotiating the narrow roads to our isolated destination. Unfortunately there was an intermittent screeching sound like a loose belt or worn bearings coming from the back of the bus which sometimes drowned out the voice of the guide. Once we arrived the guides were determined that if at all possible we would see the Northern Lights but after a couple of hours even they had to admit defeat and return us to Rekyavik.
The driver took us to a remote place with no light pollution and the tour guide was very funny and kind. He was knowledgable and we had a great night and saw some amazing northern lights!!!
horrible company. Do not recommend. Big scam
Very disappointed. I rescheduled to watch the northern light for the third time and tonight I waited since 8.15pm for an hour and the bus didn't come. We called but we were told that all the buses have left and cannot come for us anymore. I am very sure no Grayline buses came. I am leaving tomorrow and will not be able to reschedule anymore. This is such a great disappointment and a bad experience with Grayline.
Easy to book, no problem.
Sadly didn't get to see the Norther Lights but the guides were great and looked after us. The free alternative date offer is a great one that we took advantage of and if we return within 2 yours we will again.
it was a great tour i like it
Booking was quick & easy
Booking process was simple and very straight forward with clear instructions to download/print the ticket. The ticket had clear instructions what time we had to be ready for the pick up.
We went in two occasions and sadly me we saw the lights but the company really did try hard and if you don’t see them let you keep going until you do! Our first guide was especially amazing! I can’t remeber his name but his stories and knowledge kept us entertained all night!
Unfortunately our tour was cancelled but they were very communicative and refunded us promptly. We will patronize them the next time we go to iceland.
Due to adverse weather conditions our tour was cancelled 2 nights running. Grayline kept us informed of the situation and then agreed a refund as we were due to fly home so could not rebook.
We tried to see the Northen Lights, our bus lost the other buses so we were lost for a while, when finally arrive the place was a lads of people and the buses at all the times got the lights on, so we couldn't take pictures at night. Finally we spend 30 min trying to see Northern Lights and we didn't change or make the effort to find another place
Booking was easy with also having an online discount code.
Due to bad weather my tours were both canceled so I didn't experience the fun part but I can say that they were very communicative and apologetic about it and very quick to refund . A stand-up company you can trust.
Email when the tour is on as the website gave contradictory information and we missed out. We are deeply disappointed
It was a great tour. Very knowledable guide although we did not see the lights but of course that is nature. They offered a complimentary second trip although we do not have time to go. Only thing was it was not a gray line bus and there was no WiFi
I would not book with this company again. No email response after booking and my tour was cancelled and I tried tongetba refund. Lost my money. NOT recommended. Use other tour company. UPDATES: Customer service contacted me and agrees to refund AFTER seeing my negative feedback. So I changed rating from 1 to 3 stars for promptly rectifying problem. Iceland has many tourist potentials and it would capitalize on those unique resources if it had great service. I am a frequent business traveler; I might give them a 2nd chance.
I was truely gutted that I wasted an evening on this. So we drove out to a field and waited in the freezing cold for the lights, after about an 2 hours it started to rain, got very cloudy etc. At this point we all jumped back into the bus. There was a lot of other companies in buses also around and they all drove us. Our tour guide told us that they have give up for the evening and gone home, but if we wait we will see the lights. This of course sounded like a great idea, she then went outside and left the bus. The driver then however started telling us a different story about how our tour is a mystery nights tour and that we should be out chasing the lights, not sitting here. He said that is what the company used to do but the big bosses don't want to do that any more. He then told us the other buses have gone to different spots to see the lights. Now not only is this really unprofessional for the driver to tell a bus full of customers this, it's also very dissapointing. We sat on the cold bus until midnight doing nothing. I then went into Instagram to look at other companies and they had all seen the lights in a different location :(
Good tour to chase the Northen Lights; however, they never showed up....although conditions seemed favorable. Gray Line in Iceland has been so far the best tour company I have chosen for my trip. I highly recommend it.....
Grey line were extremely professional and always bang on time. Their buses were exceptionally clean, staff and tour guides were friendly and the trips were very well organised. Compared to other bus/tour companies in Reykjavik Grey line were the best.
The bus arrived more than 15 minutes late and as we were the last hotel the bus was already full...The only place left was the seats on the very back on the bus with people practically on top of each other. Really bad experience. If you can choose a company that has a tour with a mini bus.
Initial booking worked fine but the first day's trip was cancelled due to cloud. The link to rebook for the next night didn't work - however by email we were able to rebook with a confirmation by the morning.
Easy to book
Well organised, comfortable, friendly guide
It was good trip and we had good guide who gave us a lot of information. The places were worth to visit.
Easy booking and fantastic service once we had booked. They allowed us to change the days around once we had arrived in Iceland with no issues
We went on the Northern Light Mystery Tour. The impression we got, when we booked the tour was that we would spend the night hunting for the northern lights and that we would have a guide in the bus who knew everything about northern lights. The information provided, by the very nice guide, was average - nothing there that we hadn't already read up on online. Secondly, we drove to a spot, where there was a shop to buy drinks and snacks, was told that there wouldn't be any northern lights here - but we could stretch our legs and then we would drive to the south coast. But after one hour of waiting around, the guides from the many busses all hanging out in the shop - we had no information about how the rest of the night would pan out. It seemed like we were sent out in the middle of nowhere to buy snacks from the shops - rather than hunt for northern lights. When we asked the guides what was going to happen, they said there was a storm on the south coast, so we couldn't go there. Fair enough - but there must have been other places to go to hunt for northern lights. The lack of communication and the misguided marketing write up in the brochure created false expectations for us. We didn't necessarily expect to see Northern Lights - but did expect that the tour would be about more than just driving us to one spot. If that's all you can offer on a tour like this, then rewrite the copy to state that this is transportation to a place where the northern lights can be seen if it appears. It's all about managing expectations and that, you certainly didn't do. And it ended up being an annoying trip for us.
Lovely staff. Bus was on time and very comfortable. Not much of a sighting but not the fault of the company.
Lecture of Northern Lights by guide was great! Fantastic experience.
Fantastic trip, although we never got to see the Northern Lights on the actual night we had booked for; Grayline let us go another night; where we got to see them. Fantastic.
Didn't get to see the Northern Lights, but the guide was amazing and the driver was safe in tough wintery conditions.
I booked everything easily but it turns out that what I requested would just be ignored by Grayline. We waited outside of our hotel for 40 minutes and then we eventually called their customer service line. They then informed us that we had been marked as a no show which was literally impossible since no car came to pick is up. We then had to run to the bus station to catch the next and last tour of the night. Once at the train station there was no information and again the driver was late. Our guide was friendly and nice but the experience to getting to that point was not good and it felt like they were trying to purposely make it difficult so they could blame the customer for wrong doing.
Excellent tour and guide who had interesting facts and stories to share. We also saw the fablous lights around 11pm after setting off on 9pm trip on day when the KP forecast was 2...
Gray line were easy to book and good value. Coaches are very comfortable and the guides very knowledgeable and entertaining. The staff were very accommodating and helpful and couldn’t rate highly enough
Die Organisation des Trips war insgesamt sehr gut (wie auch schon andere Trips mit Gray Line). Der Guide („Gulli“) hörte sich ein bisschen unsicher an beim Erzählen. Ansonsten gibt es bei dieser Tour nicht viel auszusetzen, da sie ja ziemlich simpel war. Abholen, Rausfahren, Warten, Zurückfahren. Deshalb stufe ich die Organisation des Trips am wichtigsten ein und die war gut.
Fantastic tour operator. We used them a couple of times during our stay in Iceland. They are reliable & very informative.
Driver was friendly and up beat. We were very lucky to see anything at all with such a bright, full moon- but he seemed to know exactly where to go.
Overpriced for what it is, no toilet on the bus. For the airport transfer from our hotel for the flight home they forgot to pick us up and we had to ask our hotel to ring them. Thankfully they did then rcomr get us half an hour later and we weren’t late but there was no apology. Does the job and it’s very easy to find from airport, nice to be dropped at hotel door.
Great experience hunting. But we didn't catch anything Northern LIghts
Well organised, from the pick up from our hostel by the coach to dropping us back at the end of the evening. Excellent guide communication- with amusing stories by tour guide Halli, as well as more scientific information. Chasing and then seeing the northern lights was an amazing experience - a really beautiful evening in a stunningly beautiful country. The bus driver made it look easy to drive in the freezing conditions on different road surfaces.
Too many people at location. No indication prior that we would stand in snow for hours.
Friendly nice buses thanks
The first time we went out we didn't see anything unfortunately although our camera did pick up a few images, the guide informed us however as we didn't see anything that we could go out again at no extra cost. I am so happy we did this, not only did we get to see an amazing show in the sky but our tour guide Martha was outstanding and made the trip hugely enjoyable. The driver was also excellent and looked after everyone (sorry can't remember his name) I would highly recommend this tour and Grayline in particuar
Easy and simple booking.
Easy to book, nice bus ride where the driver taught js a few things about Northern Lights, just sad we didn’t see any
Great tour guide, which gave photography tips to capture aurora pic, also willing to help each person to adjust their phone or camera setting for optimisation. We are lucky to be able to see aurora during this trip!
The tour is interesting. One complaint is that the bus came to pick up 20mins later than the time. Our people had to wait at the bus stop in the freezing-cold night.
The tour tried to find best location to see the Nothern Lights, and we located the exactly good place. We were able to see dansing Northern Light. The guide also explained how to take good pictures.
I had a good time for your guide. Thank you for your excellent explanations~^^
Even though we did not see the intense northern light for two nights, I also would like to recommend the company to everyone around me, because the guide and driver are quite nice. At first night, we did not see any light and we booked another day immediately. Actually we saw the very weak light at the second night and I was very surprised when I heard the guide said that we still can keep the tour for two year. I really like the style of this company. Thank you for these nice experience.
we got the chance to see the northern light.But it was not that visible as expected. Went to only one place and i dont think its much worth for the amount you are paying.But you can try once.
not as expected as no chance (low) of seeing the Aurara.
We were lucky that the weather was very good and able to see the northern night which was very beautiful and excited
Online booking is clear and simple. Description about the tour is also written well.
The online system was easy to book through.
Sadly we didn't see the Northern Lights but the tour was pleasant. The guide was informative and funny, but with just the right amount of talkativeness. The cafe at the second location was good and there was plenty of waffles and hot chocolate to go round. A bonus of going with Greylines is the ability to rebook your tour if you didn't get to see the Northern Lights first time. Rebooking was simple and easy. Fingers crossed we're luckier tonight!
Online booking was easy to do!
We saw the lights! But only on the way back soothe driver and your guide found a safe place to stop so we could all get out and really see them. Thank you for an amazing experience. I look forward to using their custom with other trips this week.
haven’t seen the Nothern light due to your decision
When on-board the bus and on our way to destination , it was OK. However, we waited 50min for the bus which was late (even though contractually they say they can get you to wait up to 1hr - they can come early by 30min or be late by 30min. meaning you can wait up for the bus to 60min). Also, we were not on the list of passengers for the bus despite our tickets. We got lucky someone did not turn up. Otherwise we would have had to get off the bus which was full.
The northern lights was dissaopinting, it was just a grey streak which cannot be seen without camera.
Very good service
Service ran on time and was well organised. Saw a spectacular display of northern lights
We saw the norther lights in first attempt. Thanks to experienced tour guide and driver, who also provided valuable information.
Tour did not happen still awaiting a refund
La verdad es que fue una excursión increíble. El día anterior fuimos con otra compañía a ver auroras y el servicio fue pésimo. Sin embargo con Graylines fue todo genial. Nuestra guía super simpática y muy atenta, ayudándonos en todo lo que necesitamos. Nos llevaron a un lugar a media hora de la ciudad y nos dejaron más de una hora para contemplar las auroras. No tengo ninguna pega, fue una experiencia única. Muchas gracias, recomendable está compañía 100%
Quite easy to do online booking. The chat live is very promptly replied.
Making the reservation was easy. It was also easy to change the reservation date as our plans evolved.
It is not to chase and find northern light as we expected. But each tour has a common destination - a cafe built for tourists watching northern light.
The guides were extremely friendly and as enthusiastic about the lights as us. As soon as we spotted them, they ensured that we didn’t wait till we got to the designated location and stopped the bus at a safe spot for us to get off and get a better look and photographs ☺️ Would love to come back and go Aurora chasing with them again
Lost our tour guide since it was dark. Should have had at least a flag or anything that we can identify easily. The orange reflective coat/jacket didn’t help since other tourguides were wearing them.
good trip but little bit expensive
The tour was very well organized, the guide was informative and made the tour interesting, apart from providing a lot of guidance on photography, etc. We did manage to see the lights so the spot chosen was also good.
Worth it! They knew where to go and catch the view of the northern lights!
I got an email in the late afternoon of the tour day saying the tour was canceled, but there was no explanation as to why. The email says I need to call or email them to arrange other days, however the phone number didn’t work. I’ve emailed them asking me to book for the next day as I’m only staying for 3 nights and I didn’t want to miss any opportunity. However, they simply sent a reply back saying they don’t operate the next day and I will get a refund. If you’re canceling a tour, at least the reason needs to be offered and you obviously need to have a working phone number to book an alternative dates.
Thank you for everything. It was all perfect
No frills tour, does exactly what it says on the tin. Good Guide & and we saw the Northern Lights.
Unfortunately we didn't get to go out as the tour was cancelled. We were sent an email early enough in the day so we could make alternative plans. As we couldn't make it another night I requested a refund. They were very prompt in responding to my email and refunding the money.
Loved Willy and Roland. Roland was a safe driver , Wily was ver funny and nice
It was a fanatastic tour. We really lucked out , as what we witnessed that might was spectacular! We even saw the purple and reds within the northern lights which are so rare!
The service is excellent, on time pick up, good and fast feedback for our reschedule tour and pick up.
I was traveling to Iceland for a vacation. Although we booked an excursion early on in our trip, Gray line cancelled 3 times and we did not see any lights the one night we went out. While I know outcomes are based on weather and solar conditions, our exclusion was cancelled on several clear nights and when the likelihood of seeing lights was high according to reports. Gray line does not offer refunds. As a student, I do not have the time or money to return to Iceland in the next 2 years to try to see lights again before the excursion voucher expires. The guarantee should be extended to 5 years at least or transferable to family members.
Unfortunately we did not see the lights, however the tour was well organised. Our guide was great, keeping us informed of what was going on at all times.
It was wick and easy. It is a good option to go to Reykjavík.
Darren and Oppi made this a great tour. Loads of info about the golden circle and the rest of Iceland. The express your was the right length for us, it was a shame about the weather, but it can't even helped. Darren's tips about Reykjavik helped us to make some great food and entertainment choices and even save some money!
The online booking experience was okay. More info would have been appreciated.
Rejqavik excursion doing better
Very good service, responsible
Easy and convenient! They are right on time. WIFI on board. Chairs are comfy.
All the things
Nice tour, we Saw the northern lights It was an amazing experiencie, highly recommended
A friendly tour guide. We were well informed about the tour.
Tour guide is nice
Fabulous company, very organised, all collections were on time. Great guides on the trips, full of information. Used for airport and back trips, circle trip, south coast and blue lagoon. Staff in the bus station were helpful and do a great job. Would reommend.
Although we were not lucky enough to catch obvious northern lights, the driver and guider provided good service and guidance.
The tour we went on was terrible
First night we didnt see them, but next night, very nice young girl as a guide, showed us the camera setting for the fotos!
Easy to book
A great experience,great tour guide,very informative.
Great to be further away from Reykjavik and by a place to get drinks and use the toilet. The other tour company we used the night before only took us half an hour out of the city and to somewhere without out chances to buy hot drinks or use the toilet. Our guide was lovely too. I'm sorry I can't remember her name but we went 6/12/2017
everything they did was first class from the airport to hotel, including pick up for excursions.
meist gute Organisation
Guide could have given better information about the ice covering the ground at the viewing area. One visitor fell and broke her arm. Information provided bu guide while enroute to the national park was just ok.
We’ve seen the northern lights right away where we stopped. The tour guide was very helpful and even helped us set our camera so we can have a good photo. Driver was also friendly!
The coach arrived on time. As soon as we board the coach we were able to see Northen Lights activity already. On our first location we already see beautiful activity and we didn’t had to wait long! We stayed there for about 2 hrs and just gaze at the skies as Northern Lights dance before our eyes. Don’t forget to bring your professional camera and the right settings to capture this magical phenomena. Our driver was really helpful because as soon as more activities are going on - he will tell us to go down and check it out. It was freezing (-4’c) but it was worth it! Thanks Gray Line for the smooth tour.
No issues with online booking process
Servizio buono ma non abbiamo visto niente :(
The shuttle was on time and relatively pleasant. The drop off and transfer to the main bus was fine also. Although we did not see any northern lights, the guide was very knowledgeable and competant with the rest if the tour.
Easy to use
Well organised pick up from airport and excellent value for money.
Easy to book online.
Very easy overall and great that the Hotel came up on the drop down. Good information very well laid out.
No problems with either excursion. Friendly and very helpful staff
The guide and driver are good, and good experience. However, when I was waiting pickup, I had to wait nearly 30minutes, that was so terrible! Unsatisfied.
Comfortable coach and a helpful and knowledgeable guide. Saw marvellous display of aurora borealis
Everything was perfect and simple. Everything went according to schedule so there was no time wasted. Totally recommendable!
Absolutely amazing experience, guide went out his way to make it possible for us to see the lights and it didn’t disappoint, magical way to end our holiday, thanks again and will highly recommend you
Online booking experience was straight forward and easy to navigate.
Our guide Siki (sp?) for the Golden Circle tour was wonderful, considerate, engaging and made for the job. Gulla (sp?) for Northern Lights also did a very nice job and seemed determined to make sure our trip was the best it could be. OUr final guide for the Snaefellsnes / Caving tour was nice, but rather quiet for a good bit of the tour. We wondered if he might be new to the guide scene.
Booking process was quick and simple.
Very interesting tour to Aurora Borealis. Despite we didn´t see it, I appreciate good organization and gray line company offer us next trip for free which is great.
The Northern Lights Bus Tour is a must for first timers visiting Iceland to view the Aurora Borealis. Depending on Aurora forecast, the site of viewing varies. Tour operator ensures the view takes place or a replacement of the tour will be provided. Had a nice tour guide Stefan who is helpful throughout the tour. Recommended
Service from Gray Line is really good and I would recommend them to all. Given the chance to visit Iceland again I would use their services again without a doubt
Excellent service. Always on time. tours ran smoothly! Tour guides very knowledgable
Very easy to book online.
Excellent! We manage to see northern lights!
We had to wait half an hour in bad weather conditions outside before the pick up. And then we wasted 5 hours, because at full moon we couldn' t have success. The guide said that next evening we will have success. But also next night it wasn't possible ( full moon! ).
Gray Line gave good service eventhough didn't get to see the northern lights. Tour guide and driver tried very hard to hunt but lady luck was not on our side. However, rebook was allowed but it was cancelled due to bad weather. Rebook again and hope for good luck
Really easy to book online
Easy booking process
Excellent guide, very knowledge. Wonderful organised trip. Grayline super efficient, thank you.
First time booking excursions, Gray Line were very good and were good and getting back to me when I had queries. The tour buses themselves were usually 5-10 mins late but usually got you where you needed to be pretty promptly.
Unfortunately our tour was cancelled twice. We were bitterly disappointed, but it is so unusual and refreshing to be treated properly. Gray line didn't just take us out for the sake of it, and there was a no quibble refund. Maybe we will return sometime, but we'll done gray line.
I thought Gray Line were superb. I took 3 northern lights tours with Gray Line and they were all brilliant - I saw big displays of the lights all three nights. The guides knew exactly where to go and were interesting and knowledgeable. The whole operation was very professional. The tour was great value and Gray Line helped me to achieve my dream of seeing the northern lights. I'd previously been to Norway in search of the lights without much success, so this really meant a lot to me. A big thank you to everyone at Gray Line.
Online booking was easy and fast.
Easy booking except that you need a credit card to do so. the pick up from the hotel and drop off are perfect and on time. If the tour is canceled you receive an e-mail on time but if your hotel does not have wifi or you don't have internet access this could be a little problem. The canceled tour was easy switched with an other date or tour and still the picking up was perfect even the switch was about 45 minutes before the pick up.
Arrived on time. Was very informative and interesting.
Very punctual and informative guide. Pick up and dropp off at location or very near. Because of the weather some of the location were cancelled and i woud`ve liked to know this before purchasing the tickets.
There is a problem with the website. You select the location you want, and then fill in the rest of the details and then get an email requesting further details about the pickup. You need to select the radio button as well as getting the location from the list otherwise it doesn't register properly.
The tour was incredible mainly because we were lucky enough to see the NL! We didn’t see them on the first night Grayline rebooked us for free for the following night. Great Icelandic female guide very informative and the tours were timely with great drop off home service.
Online booking experience was good
The tour guide is humorous, and he explains so clearly the setting of the camera to hunt for the aurora
We booked all our tours for our holiday through Grayline and have had a terrible experience. This mystery tour was just miserable, they just drive you a short distance outside the city and stop in what looks like a car park. Then for hours and hours you just stand miserably outside the bus in bitter conditions. No info, nothing, just stand there and wait. We saw no Northern lights and went home frozen solid. Our tour guide was friendly but very boring, we didn't learn a thing. Go with another operator if you can, trust me.
Northern lights and your guide great!
Me and my mother visited iceland last week and our main reason was lifelong dream of seeing the northern lights. After a failed attempt by boat we had attended a game of thrones tour and we were so impressed we decided to try the lights by bus using greyline. Our second attempt (1st with greyline) was also not fruitful but straight away i was impressed with how organised the guides were and how informed they were on weather conditions and possible locations. Anyway after one stop and a few attempts at other locations it was deemed to cloudy and back we went. The final time (and our last night) was the one. Lorenzo was our guide and i could tell he knew what he was doing and les our convoy of coaches through the suberbs of reykjavic towards selfoss. He stopped us at a powerplant as he though he noticed activity however it was light pollution from a nearby town. I was impresses that he made efforts to get the inside of the coach as dark as possible so he was able to spot activity whilst we drove. Eventually we made our way to a farm on the far side of sellfoss and he jumped out of the coach. I loved how excited he was especially since he must have done this trip hundreds of times but still has not lost his enthusiasm. The lights were everything we dreamed of and more. The lights ate not a gurantee and many conditions need to be in play for you to see them but i really believe if you have a chance at spotting them then greyline are a company you can trust to give you the best possible chance. Very impressed and i would like to thank them for making my mothers and mu holiday end on the best possible experience. Thank you
Oui je recommande et je rachète.
I saw the northern lights for a second but I closed my eyes and when I opened them, the green was gone and only grey/white clouds was in place of the green lights appeared. It made me feel like I just hallucinated. I tried taking a picture but our guide didn’t tell us the settings we were supposed to use like other guides did for their group. In other words, no pictures for me either. I stayed almost two hours trying to see it then gave up when I felt faint. I accidentally entered a wrong bus before finding mine, but boy I wish I stayed at the wrong bus. Our bus was being heated by only human bodies. You can imagine how cold a person would be in November standing in the cold for two hours. When asked to turn on the heat, the driver bluntly refused. I went back to my seat and did my best to warm up but turned out that didn’t work since I fainted. I woke up to find that we were driving and the car semi warm. They had the heat on between the middle of hot and cold...not full heat. I did find it funny they didn’t check on a person hunched over and without her seatbelt on especially since I was setting so close to them.
Grayline was not only easy to book online, but they also respond quick to inquiries. They also had good instructions on the service or tour that you buy.
Good service with pick up and drop off at the hotel and on time. Overall the tour guide was satisfactory as can be expected from such tours with a large coach. We actually didn't see the Northern Lights but the company policy is to arrange a free tour in the next two years which is nice.
We used Grayline for the Nothern lights mystery Tour, Blue lagoon and Golden Circle Express and the South Coast tour, along with our airport transfers, all tours we excellent with really informative Guides. We had the same guide on 2 of our tours I believe his name was Svanur and he was fantastic. the pickup service from downtown Reykjavik was seamless and really well organsied. I cannot fault the service we received from Grayline on our trip it was all brilliant and would highly recommend them to anyone heading to Iceland.
Booking online was simple and fast. Communication was good in terms of important information to know before departure and tour descriptions were accurate.
Always on time. Excellent guides on the tours with so much useful and amusing information. Never felt would be forgotten or left behind. Hotel pickups were amazing and so helpful to elderly customers.
Went out on a northern light tour first night drove around alot, was very cloudy and not much activity. So we rebooked the next night free of charge, and wow what a display, I think even the guides were impressed completly clear night and lights danced and danced for hours. Was an incredible sight
La peor excursion de todaa. Fuimos con el cielo nublado y mucha gente como 4-5 buses. Alli nos encontramos con mas gente. No vimos apenas nada,captamos algo con la camara pero tras mirar mas de una hora al cielo. El guia no lo podiamoa entender.
I have rated Gray line Iceland's service 4 stars. Our tour guide that night was talking very friendly and if you have questions he can answer it properly and clearly. That night, I thought we don't have a chance to see the Northern Light because of their unpredictable weather but still, we saw a light in a different location for the help of our tour guide. He actually did well. Honestly, They didn't disappoint us. They will do their best to guide you to find a perfect spot for Northern light.
Clear and concise info about the various trips available and easy to book
Bon service, personnel sympa qui connaît les bons endroits où voir des aurores boréales.
Is easy to book and also they do response fast to your question
They are really professional and with good attitude. Very good experience. Definitely recommend it
Great company, always on time. Didn't see the lights but Dora the guide tried very hard & great knowledge of Iceland
Very easy to book online. Well presented information about the tour.
Great company. Excellent buses. Knowledgeable guides. Will book with you again on our next visit to Iceland
It’s actually fair to me as I booked it online and confirmed the pickup on the website. Then, nobody picked me up that night. They said they waited for my confirmation to reply email which was gone into my junk box. Why do they need that reply mail? Things confirm on the web! The web asks my phone number for booking, then why didn’t they call instead waiting for email and left me out? I give it a fair service because the next day they made it up and I did enjoy the tour.
Very well presented. Timeliness and easy to communicate.
Simply great service at an excellent price. Wonderful staff. Impeccable timekeeping. Don't look anywhere else!
We got to see the northern lights which was great however the guide wasn't very professional or knowledgable compared to the other guide we had for the golden circle tour.
Well organised transfers and excursions. Would definitely recommend.
okay booking system
We did a few trips with Grayline while in Iceland, 1st - Northern Lights (Stefan) the lights were amazing, there was a confusion with collection and the actual tickets, Stefan wasn't very helpful. But he was very knowledgeable about the Northern Lights, so all was forgiven. 2nd - Golden Circle (Thor) he was just a lovely tour guide, we really enjoed him, but Gunnar (driver) was the rudest man we encountered in Iceland. 3rd - South Coast (BJ) nice tour guide very knowledgeable about the area with loads of personal stories. 4th - Bus back to airport - great. Thanks grayline if I'm ever back I would use you again
Ease of booking and re-booking as our flight was cancelled and they easily accommodated us on the next night
Everything was so perfect. We enjoyed totally our trip.
The driver of the bus was very confident in the weather conditions and a vary competent driver. The tour guide Dora was lovely with a good sense of humour and very informative. We saw the lights perfectly we were very lucky. Another tour guide from greyness set up out camera to achieve perfect shots which we were unable to get before she helped. There were hot drinks and waffles available to buy with great warm facilities to sit and wait for the lights to appear.
We actually went a couple of nights. Both times the guides were helpful and informative but the second night we travelled round but unfortunately no lights to be seen (you can’t guarantee nature) but because the bus trip went ahead and wasn’t cancelled there is no refund. We now have 2yrs to rebook but with no 2nd trip to Iceland in the plans I think we can say that we can write the trip money off.
Dear Sir This tour had some difficulties First, bus stop no. 7 at Laugavegur 46 does not exist, but you still have it in your internet. We almost missed it we we were running for half an hour. On the way we saw the Northern lights at the road, but stop for 5 minuets and the guide said we cannot stop there. In the farm there was nothing but the guide said we don’t get pay back or another ride because we stopped on the side. So if we stopped there why not to continue. For these reasons I think we should get the refund for 3 tickets. Thank you. Noa Ben David
Fantastic, they are very helpful and the tours are very well planned and fun!
On time every time , very clean and comfortable
Great service all round.
Booking online was very simple and easy. Pick up at the designated location was prompt. The host for the evening was knowledgeable and informative about where we were going and the science behind how the Northern Lights occurs. The only disappointment was the tour description stated we would be out until 01:00. We stood outside to and watched the Northern Lights. My wife and I came back to the bus to a few things and were surprised when the door shut and bus started. We thought we were moving to a second location, but then found out we were done. It was only 10:20. This was a disappointment as we only had a few pictures. The excursion description was misleading, or incomplete at best.
Online booking was an easy & smooth experience.
Done, northern lights ,blue lagoon,south island and glaciers golden circle,east of island we enjoyed all very good highly recommend. plus airport transfers.. excellent company
When the northern lights are not there don't stay in one spot for 3 hours. Horrible.
Really great tour guide. She was extreamly knowledgeable about the northern lights and she was fun. The actuall service of the bus let down the experience. Running late. Snappy driver. Long ques.
Online booking was easy, tour good and staff very helpful
easy and fast
Very well organized tour with friendly guides! Our tour was cancelled the first two nights since it was too cloudy and the northern lights were not strong, but they took us out the third night. The northern lights still weren't strong, but there was a break in the clouds and we saw the northern lights! The lights weren't strong, but the tour company can't control mother nature!
The golden circle trip was absolutely excellent. Amazing sights and the guide was very knowledgeable and Intresting. Loved it. Only issue was coach was half an hour late picking us up
Prompt pickup and drop off to our viewing site. We waited about an hour before we saw the nights, it was very faint and barely visible to the naked eye. We left the site at 11pm. Grayline had offered to rebook us onto another night for another chance.
Well...the tour guide is good. However, I don't think the place where gray line took us to watch northern light is a good place. There are quite a few light pollution, and it's really far to see it. Although I do see a faint of northern light, it's still too far.
Easy to book online with receipt of confirmation emails.
I would definitely recommend Gray Line to friends and family who might visit Iceland. Pick ups were on time and drivers and guides were very professional.
Excellent trip with a great tour guide. Would recommend.
Online booking is easy and good customer service, Guide on the coach was disorganised and we spent twenty mins waiting while the guide tried to sort the microphone out, I couldn’t sit with my husband on the way there and back which I wasn’t very happy about, we have been offered another tour for free but no information on how to redeem a free tour
Very easy booking experience
Great experience on the Northern Lights Mystery Tour. We went to three different locations that night. The first two never showed any lights, but finally we found the Aurora Borealis at the third stop and it was spectacular. Important notes: There's a Northern lights app you'll need if you only have a cell phone camera. If you have a normal camera, use the settings to slow your aperature. If you have a tripod bring it, it was cold and hand shaking makes the pictures harder to capture. I had to lean my camera against a bus to keep still.
Highly recommend, everything on time, a lot of interesting information, took wonderful pictures. Very pleasant experience
Excellent organisation of the trip.
its very nice
Alles hat super funktioniert. Am Freitag haben wie die Nordlichter nicht gesehen, wir können jedoch an der Tour am nächsten Tag kostenlos teilnehmen- an dem Tag hat es geklappt.
Friendly and efficient. Would recommend.
It was really well organised. We managed to see some auroras in very dark areas with clear skies. Only it could have been better if the auroras were more active, but it does not depend on the tour organisers.
Excellent tour, informative guide, great tips on camera use to capture the northern lights, warm comfortable bus and an abundance of time at the vantage point. Great value for money. Would highly recommend.
Very prompt and always on time. Comfortable buses to and from the tours.
Picked up on time. Friendly guide. Started seeing the northern lights 10 minutes before reaching the viewing spot. Lights were on varying intensities for more than an hour and were still going on while going back to the city.
We were able to book a Northern Lights tour on the same day only hours in advance!
great trip :)
Nous avons vu de très belles aurores boréales. Bon spot. Le guide était sympa et connaissait son sujet. Seul bémol, en arrivant sur le lieu de l'observation, nous sommes lachés seul dans la nature.
It is not right to drop off tourist 1.30am midnight middle of downtown and leave away. we had lot of difficulty finding our back to apt, as our Internet service was not working? what does bus stop No.10 mean?
A great tour and we were lucky with a really good show from the northern lights.
Easy of booking
Unfortunately this tour appears to be contrived to extract as much as possible from tourists. Points we were told about for trying to see the Northern Lights; best time 10.30 to 11.30. View from darkest places possible. We were picked up at 8.00 pm. A hour to drive to a place in the countryside that had many bright lights around it and a grossly over-priced tourist stop with very inadaquate seating for the number of people waiting around. If you wanted a seat then the bus was the only option left. $10 US for a cup of lukewarm chocolate and not nice chocolate waffle. The only plus to this tour was the guide: very informative and helpful.
Very good tour guide, he led us to good sightings and tells funny jokes and stories that kept us awake while waiting in the bus. Too much people in the tour but the price is still worth it.
Easy to book
Our guide was amazing and enthusiastic and we lucked out and got an hours long spectacular viewing of the northern lights .
It was easy to book the tours and they answered any questions that I had.
Good tour guide.
Went on the Northern Lights Tour and were lucky enough to see them several times on the night, we were also treated to a few songs by our guide on the way back to the city afterwards!
Easy to book, self explanatory
Quick and easy however if you are Canadian be aware they charge you in Euro
Brilliant customer service. Took 3 tours with Gray Line and each of them was perfect. The Northern Lights tour was so good the guides really wanted us to see them and searched in the sky and could have given up but persevered and we got such a brilliant display. Others staying at our hotel had their trip cancelled. Second trip to the Blue Lagoon. Very professionally organised n third The Golden Circle. We needed to make a change to this and it was no trouble. Just a phone call and all was sorted. Had such an excellent guide n driver. Customer service was 100%.. Thanks for making our trip great. Certainly recommed.
Trip was easy to book Good value for money Great pick up point close to accommodation Guide was interesting and informative It felt that the tour guide personalised trip to make sure that IF lights were on show, we would get best chance of seeing them,which we did
Low energy tour guide. Felt like she does not like her job. The whole bus had to wait for her coming back later than the time she announced before we left the bus for a short break.
Although our guide took us to 2 separate locations (which was greatly appreciated) the weather was not in our favor and we didn't get to see the northern lights. But I guess you can say I was prepared, since the guide spent most of the trip telling us that we would probably not see any lights...but we'll try anyways. The first few times you hear that your trip is probably going to be a waste of time you disregard it as a warning....b/c of course nature is unpredictable and there might not be a light show..but after 30+ min of hearing the same 'warning' it begins to be a certainty. You begin to lose ALL hope of seeing lights and start to ask the question....why am I bothering...4 hours and $100++/pp.....we can do something else in Iceland. I wish our guide would have been more positive. It made the whole experience feel wasteful and disappointing. Also, upon arrival of our first stop we were told that if we didn't have a "proper camera" than we wouldn't be able to capture the lights on photo. I had to download an app. on my phone...just that moment. Next time remind guests that they will need to download an app. or will need to modify their phones or camera before or during the 40+ min trip. NOT when they arrive to the sighting location.
Great service even thou we couldn't see the lights
Online booking went smoothly
easy, as expected
I am well aware that Northern light is a natural phenominom. But as a responsible businesz entity. Only thise tour that have above 70% chance should be marketed.
Very easy and straightforward
The process went smoothly.
Unfortunately the tour was cancelled, but I was supported in the best way. I wish to particularly thank Ástdís, who very professionally and kindly helped me. Even through the email exchange she made me feel her warmth! Thanks you all. Ciao Angela
Reliable, nice guides, comfortable buses
easy to use website
Fabulous experience! Well organised tour with a wonderful guide who gave us lots of information and told some great stories. We saw a fabulous display of the Northern Lights which was truly memorable.
This was our second trip to Iceland and still we have not seen the Northern lights. Trip was good except the 45 mins wait at gas station. Could have done without that.
The Northern Lights tour was exceptionally wonderful. Both guide and driver were wonderfully competent people. We saw wonderful lights and although I know that it has nothing to do with the staff, they gave us the best possible experience. I would also like to review the Golden Circle and Fontana Spa trip. It was a completely different experience.
Gran opción para conocer Islandia. El mejor staff.
The tour to see the Northern Lights was very good experience. We went in places far from the city's lights which you could see the sky and the stars very clearly. Unfortunately personally I was unlucky because the days I was in Iceland the Northern Lights weren't strong enough to see them with bare eyes.
No problem booking online. Any queries I emailed to Grayline where answered promptly by email courteously.
Clear explanation by the tour guide
Wonderful experience. Saw some amazing northern lights out in the middle of nowhere with not light pollution. Would definitely recommend!
Very fast and easy to use
Easy and direct
Great! I even received 5% discount for booking online.
Online booking was easy and payment processed immediately without any problems.
Easy to book and select our pick up point
Still waiting to see what the mystery was.....
I can only rate 3 stars as unfortunately never got the opportunity to try your trips as booked the northern lights and both times it was ancellrd
We booked with the gray line on pretty much all of our day trips. The golden circle on Tuesday was great, ran on time and the tour guide roman was good and very informative. Then on the Tuesday evening we had booked the northern lights with the company for a pick up at from our hotel at 7:30pm. By 7:50 the bus still had not arrived for our pick up so we rang the company who then luckily sent out an extra bus to take us to the destination. When we arrived to the tour bus, the lady then said we had to have printed tickets even though our emails evidently said you could use your phones to show the guide and did show her this but she was not interested so we had to go get tickets even though we were late as it was, she came across rude but the tour was decent. For the Thursday we had whale watching booked which did get cancelled due to weather but that's understandable.
A super simple, transparent and smooth booking flow.
Booked airport transfers , northern lights and golden circle trips during our Icelandic stay. All went seamless even when our lights trip had to be rearranged twice due to the weather.
The northern lights was great and we finally caught it. However, it would be so so much better if the tour can bring us to a second location to catch the lights. If restriction on food and drinks is properly regulated, the ride to catch the lights would be so much more comfortable as there was a big group of passengers eating and drinking alcohol at the back of the bus and the tour guide was not aware of it. Overall, it is a great experience with the tour guide sharing lots of information about the scientific knowledge of the northern lights.
The tours were cancelled both nights we were here. Not the tours fault, but I think customers should be weary of booking far in advance when the weather conditions are still unclear
only problem was it showed the cost in US Dollars and then charged our credit card in Euros so we ended up paying foreign currency conversion fees. If we had realized it was going to charge in Euros, we would have used a different credit card that does not charge foreign currency conversion fees.
The Tour Guide was very informative and made the whole experience very good.
We saw amazing lights and our tour guide was great. Only suggestion I would make is maybe make it more clear what you need to do once you get off the first bus (that picks you up). Most of us we're pretty confused for a bit.
Very easy to use and to print out the vouchers
Great company, we even changed the date of our trip with no problems or extra charge. The only problem was that the coach was filled to full capacity which was uncomfortable for a time we were travelling. The tour guide was helpful and told us a great story whilst we were traveling
I booked online I was sent a email straightaway to confirm my booking and instructions. I was picked up at exactly the time they said. The coaches were very comfortable and the other two excursions were great the tour guides were very informative and friendly. I enjoyed the excursions very much and would highly recommend greyline tours to friends and family
Good online service
Excellent and wifi on the bus wow amazing
I used this tour company for two events, a trip to the Blue Lagoon and a trip to find the Northern Lights. On both occasions, the staff was professional, helpful,and on time picking us up at the hotel. We needed a second trip to find the Northern Lights and I had no trouble rebooking for the free second trip. They communicate promptly with hotel staff if you need it also. Highly recommend.
Comfort and ease in booking the tours. Staff were knowledgeable and always ready to give good advice.
Excellent service, but first 2 nights should have gone to see Northern lights trip cancelled. We did manage to go out on Tuesday but to much cloud so did not manage to see anything.
Excellent n professional.
Very comfortable, always on time, drivers having fun and telling stories about the place.
Buses are always late and you don't get drop off your location
We booked two excursions with GrayLine. One to see the Northern Lights and the other the Golden Circle Express Tour. We couldn't fault either your. GrayLine are extremely organised and everything went very smoothly. We were so lucky and had an amazing viewing of the Northern Lights on our first night. Awesome.
Super UNCOMFORTABLE coach with no leg room, small seats. Very uncomfortable for such a long ride. Terrible.
Excellent tour guide and driver.
I booked three tours in total for my stay in Iceland and loved every second of them all! All your guides were friendly and welcoming, they provided lots of information throughout the tours on the sights, history and geography of Iceland - they even threw in some humour too which was great fun! All tours were well planned and executed and the sights you get to see are phenomenal. The coaches are really comfortable and clean. The pick up and drop offs were prompt and well organised. The coaches had wifi which sometimes didn't work - but who needs wifi when you have the amazing views of Iceland in front of you!!! I would highly recommend people booking tours through Grey Line!
Amazing experience. The organisation of the evening was as described and we got an amazing view of the lights. My only criticism would be to have a toilet on board, but there were many stops to accomodate the guests.
Simple and straightforward. Although it would be good to know in advance what facilities might be available in the places you stopped
Great experience to explore aurora on Iceland!
Excellent service all round. Great staff
I had a lot wonderful memories during the Northen lights tour, thank you so much.
The booking was very straightforward and the response with the process for pick-up and transport was very clear.
Une très bonne organisation avec les points de pickup et les retours organises pour nous ramener au plus près de notre hotel. Les bus utilises pour les excursipns sont aussi propres et bien equipes. Pour les visites en anglais les guides sont facilement comprehensibles.
Great experience, the guide was funny and informative and we where lucky to see the lights.
Booking was easy and clear!
Unfortunately our trip was cancelled 3 times due to the weather so was unable to do the trip. However they were quick at reimbursing my bank account.
Excellent trip out northern lights erupted in all colours and made the news and we were in amongst them result guide excellent perfect
The tour was cancelled due to a storm. They refund us the book inmediatly
Thank you! everything was great!
Nos vino a buscar un microbus, nos llevó a la oficina de Gray Line en el centro, tuvimos que pasar por la oficina y después cogidmos un bus. Fuimos a ver las auroras boreales unas 350 personas, como si se tratase de ovejas. Tuvimos suerte porque las vimos, aunque el tour no tiene nada de misterioso, se denominaba Northern Lights and Mistery Tour. Para volver, nos tuvieron más de una hora dando vueltas por la ciudad hasta depositarnos en nuestro hotel.
pour voir les aurores boréales, le chauffeur s'est d'abord arrêté là où il a pu et on en vu de très belles. Puis il nous a amenés loin des zones éclairées et nous en avons vu d'autres. Nous sommes très contents.
Northern lights tour was fun, interesting, and beautiful!
Could not go as was cancelled 3 times
Great service. So easy to navigate.
The online system was great, the tour was another story.
I never got to see the northern lights with gray line. It was cancelled 3x during my stay in Iceland. I am happy though that gray line is refunding me my money.
It was quick and easy
Tour cancelled due to bad weather on 22nd so rebooked for 23rd. Saw the northern lights but poor location as next to busy highway so continuous oncoming headlights dazzling and spoiling photos. Dragged away by tour guides so that all 6-8 coaches could travel together to local 'rest' stop for toilets and refreshments. Chaos! 6/8 busloads of people meant food ran out, huge queues for toilets so some people, me included, didn't get to go, and very long queues to pay for goods. Far too many people for the place to cope. It was as if the buses were on contract to get to the stop at a certain time regardless of state of the aurora! By the time we got back to the viewing location the display was fading so we went straight back to Reykjavik. Driver and guide fine and we saw the lights but not a great experience. Went out with rival company another night to proper dark location on quiet road and stayed until passengers wanted to leave, no pressure!
Simple online booking
The service from Grayline has been fantastic! They warned us in advance that the Northern Lights experience had been cancelled for the Monday and with a simple email my boyfriend and I were rebooked for the next night with the same pick up from our hostel! On the second night, Grayline were on time picking us up and had made all necessary arrangements to get people from different hotels/hostels to the main coach for our tour! Our tour guide gave us some interesting information whilst on the way and stopped at any opportunity to see the northern lights! Fortunately for us, this was not a disappointing trip and we got to see the lights! They were simply stunning!!!!!!
Easy and informative
Very easy process. Instructions very clear.
Quick and simple. I did it from my hotel room and was able to get a spot the next day. The guides were excellent. It was a busy night so the company had multiple buses there and all of the guides helped us. At one point, a guide from a different gray line is helped me adjust my iPhone app so that I could get a better picture (you need the app to get longer exposures to take the pictures). All of the guides helped to point out where the lights would show next. The pickup and drop off was simple and quick. The bus drove us outside of the city to a park, something I would not do in a rental car. The roads and weather are a little tough, so I am glad that we booked alwith a tour group. On the way back to our hotel, the guide even helped us cross the street since it was so late at night. The lights themselves were amazing and I can't imagine seeing them without the gray line experience.
Good tour but very late pickup from the hotel.
Tour guide Marta was excellent, fun and extremely helpful!
It was so easy to book all my tours. Thank you.
Good experience. Our tour guide is professional and helpful. He speaks with good English clearly. Overall a very good experience.
Booking was easy & fast the process was clearly explained & took no time at all. Gray Line Iceland are a fabulous company to deal with & their customer service in Iceland was second to none. They are a very professional organisation & I would highly recommend them to anyone.
The northern lights tour was cancelled the previous day so we were a little anxious about whether ours would be on. Thankfully clear skies were ahead and the northern lights were meant to be a 3 to 4 on the viewing scale. The tour guide was lovely and we were a little delayed because of previous cancellations joining us on the bus. When we arrived at our sighting destination the northern lights appeared almost instantly so we did not have to wait in the cold for long. If you are wanting to take pictures I would suggest a dslr with a tripod so that you can change the shutter speeds to see the lights. We didn't bring a tripod and ended up trying to balance the camera using our cold shaky hands. One small let down was that our bus did not have a toilet on it and were told to try a few of the other buses. We looked in roughly 6 buses and the ones with toilets were out of use. When the lights began to fade we were driven back so we didn't have to wait in the cold for longer. Overall it's a good tour but is very dependent on clear skies.
They where late picking us up in the hotel
Pünktlich und unterhaltsam.
Booking online was simple and straight forward.
The tour had to be cancelled due to weather conditions ; Grayline let us rebook the the tour for other nights very easily. In the end, the tour was cancelled 2 or 3 times due to weather conditions but the price of the tour was refunded immediately and without discussions.
Didn't see the northern lights. First day we went was cloudy and second day was cancelled so didn't see the northern lights. More procedure needs to be put in place that would give us higher probability of seeing the lights. Two of my friends also was in Iceland n they never got to see the lights either. More needs to done in my opinion- liaison with weather forecasters, etc before taking us out in the cold. Although the tour guide was very professional and optimistic.
Really easy to book online. However, once in Iceland we were not kept up to date when finding out if this tour was on or not due to the weather conditions forecasted for that day. We had to ring up daily to find out if it was happening or not. This inconvenienced us greatly on some days as it would stop us from possibly being able to make dinner plans around the trip.
I just selected one star as I had to select at least one!! the worst tour experience ever! Firstly, why you deduct the fees in advance if you are not sure about the success of the tour or even if it will be done at all?! Given that you have secured your rights with a valid debit/credit card!!! Why do you name this sea trip as "whale watching" tour if it is subject to the seoson of the whales or you are not even sure that there will be whales at all?!! given that the guide in the beginning of the tour said that they go mainly to feed the whales, where we assumed that they are pretty sure that they will manage to make people see the whales!! This trip should rather be renamed as a sea trip in a silly boat and you may be able to see some whales (in summer only!!!) And after all, I have requested to refund my money and after sending a couple of emails, someone replied saying that it will take like 10 working days!! I believe this Grayline is just a good transportation company! I will not use it ever again or eve recommend it to anyone!
The tour has been cancelled so no opinion
Great - I had an issue with the date of one of my bookings and was able to get a prompt and helpful response!
Fantastic service Friendly and informative
Booking online was easy
service helt i top
We booked on this trip our first evening in Reykjavik, even though the Aurora Borealis forecast was at 2 with cloud cover from 6pm-12am the tour was still on. When on the bus, the guide advised it wouldn't be very likely we would see them but we would give it a good go. We spent 6 hours on the bus and 30 mins in a cold field with nothing but black cloudy skies to look at the whole time. The following 2 evenings had the same forecast as the first yet the trips were cancelled - how can that be?! It felt as though they had gone ahead with the tour on evening one to ensure they didn't need to give a refund to the countless people on the tour. I understand that the Aurora Borealis are a natural phenomenon but when the forecast is so low should it really go ahead?
Gray Line Tours was very easy to book and reliable. We received email notifications and the pick up service was on point. Both Golden Circle and Northern Lights was an excellent experience and I will be passing on to friends for when they visit Iceland. Also must add our Tour Guide Darren was fabulous - a real gem fun to be around and great Knowledge that we didn't find boring. I will most definatly be recommending to others Carly Sandom London
I paid for the ticket and we didn't even go which is fine but I requested for a refund and haven't heard anything back yet
We took part in the golden circle tour and the northern lights tour and both were great and excellent value for money! We were very lucky and got to see the northern lights after chasing them for a few hours! A truly amazing experience that we will never forget, the tour guides were fun and very informative! The golden circle tour had breath taking views, we loved every minute.
Excellent and easy
I booked 3 excursions and my airport transfer online. Excellent service.
Tour guides were great and tried to stop where possible. Fortunately we did get an opportunity to see the northern lights! But they weren't as colourful as we had anticipated.
This was a great trip. The tour guide and driver were very good and informative. We were so fortunate to see the Lights and what a display and setting this was. Would throughly recommend this trip.
Easy to book, great customer service.
Dejlig tur, vidunderlig guide Christina, der meget levende kunne fortælle gode eventyr og holde os vågne i mørket. Chaufføren Steffi kørte som en drøm, virkelig god og dygtig chauffør. Vi fik da også set det dansende Nordlys, fantastisk oplevelse. Det eneste minus ved turen, er at man bliver sat af nogle gader fra hotellet, og det kan ikke være en undskyldning, at bussen ikke kan være der, for vi er på en anden tur hentet fra hotellet i samme størrelse bus, og vi var temmelig mange til Hotel Island. Turen er jo dyr nok, så man forventer at komme direkte til hotellet midt om natten.
Amazing trip and guide!
Online booking was a breeze.
It was really easy and I sent many e-mails asking about tour details. The staffs responded quickly and helpful.
Brilliant tours n a few grumpy staff
responsive service and good experience at aurora sighting
Wonderful 24 hour contact service!The guides were very professional,entertaining and knowledgeable!I would reccomend Gray Line anytime
Excellent customer service! Very helpful on the phone, email and at the desk, you went out of your way to help us find our lost property thankyou! The tour guide on the bus was also very good five stars :)
Having booked online , we were unable to travel due to illness but cannot heap enough praise onto GRAYLINE a they have not only understood our problem but have given a FULL REFUND on ALL the pre-booked tours, not even taking an admin. fee. Will definitely book with them on our re- arranged visit to Iceland.
Why book with us?Our promise is to offer great products and superior customer service. If you need to cancel, make changes or help planning your vacation you can count on us to be there by your side.