South Iceland & Glacier Hike Adventure

Rey well organised tours which take in so many places and sights

The online booking experience was good. The staff were very helpful when I needed to change my booking.

Very easy to book through the website with clear instructions

Very reliable company! Bus always came on time and couldn’t fault Gray Line at all! Would definitely book with them again!

Really Informative and Interactive! It was a last minute purchase but well worth!

I enjoyed hearing the history of Iceland as well as all the fun stories.

The tour was great! Our experience climbing the glacier was terrific.

Booking online was easy and efficient

the guide was excellent

We booked the glacier hike tour and we had an amazing time! The two waterfalls we stopped at were breath taking! The glacier hike was so much fun. Our tour guide was amazing, I would go back there in a second. The bus, the driver and our guide on the bus were very informative and helpful!

Absolutely recommend this to anyone visiting Iceland. Brilliant service, and WiFi on board, charging. On time, and great excursions! Will be visiting Iceland again!!

Online booking was very straightforward. The tour itself was also very good and the tour guide was knowledgeable. However, the driver forgot to pick us up in the morning and it pure luck we made it onto the tour at all. No apology and told we were a no show until they realised it was their mistake. Not what you need when you've spent a lot of money and are standing at a bus stop in a foreign country in the wee hours of the morning. We did a second tour the next day and they remembered to pick us up. That was a great day.

This was a very solid tour and delivered on exactly what they said they would. So I would recommend them, however would not expect anything “above and beyond” and have definitely met more friendly tour guides. Again, nothing was wrong here so if your are interested in solid delivery, this would be a good choice!

Punctual Responsible tour guide

Unfortunately the tour got cancelled due to snowstorm but the team have fully refunded me quite quickly so great customer service!

Couldn't ask for more, punctual, leaving enough time in each stop, great tour guides and comfortable buses. I will definitely book with them again!

It was very simple to book our tour. We were kept informed by email. Gray line kept us informed by email.

I can not praise this company enough. Professional, courteous and really caring about its customers. Even though they are large busses of people I felt as though each trip was just organised for me. Clear instructions , plenty of time and places and very efficient service. Thank you Grey Line for such an amazing Holiday.

Used Grayline in several countries. Always a pleasurable experience.

Communication was average, we did the glacier hike and there was no information provided regarding lunch. Once we were on the tour we were told we would not get lunch till 1530hrs (which is a considerably long time from pickup at 0830hrs) and only have 15min at the end of the glacier tour to get something from the cafe but unfortunately we did not have time to get a substantial lunch and due to grayline bus rules we were not allowed to eat on the bus! In saying that the glacier tour was the only highlight of that trip and was amazing, i would certainly recommend it to anyone. A special mention to the tour guide who wasn’t an employee of graylines he kept a watchful eye on everyone and really looked after all members. The selling point for each bus is free wifi and USB slots - of which USB slots did not work or some buses did not have any and the wifi was patchy compared to other tours and buses offered in Iceland.

This was very easy to book online. The tour guide was faultless, he was very experienced and knew his stuff which made the tour very interesting. The only thing which let it down was the weather as the hike was cancelled because of the bad weather. Which isn't Grayline's fault. However before we set off i knew that they would cancel due to the rain and 60mph winds, i wish they would've cancelled it then instead of us going all that way, as me and my boyfriend wanted to do something else but didn't`t get the chance to because it was taken out of our hands.

Easy to use online booking with immediate confirmation and downloadable voucher

It is a good experience~

Excellent service. On time, prompt reply to queries easy to book and good value.

The guide is so kind. I really enjoy this trip

An excellent day so thank you but my reason for rating 4 not 5 was that the person at the whale watching office took away our tickets and from then on we had nothing other than blind hope that all the next stops etc in the day would be booked and we would be provided for. Thankfully they were but we were feeling a bit unguided

Tour guide wasn't that special and he struggled to keep the trip on time because of not being authority of timings. Also bus not as comfortable or good facilities compared to others I have used in Iceland

Unfortunately we had a booking canceled by gray line i understand the reasons for this but communication could have been much better when it came to finding something else to do with only 36 hrs to do so

We loved the tour, sights and experiences that were offered. Everything that was promised was fulfilled. Our only issue was with our guide, Paulina. She had an attitude and was condescending to many of the patrons. She was knowledgeable about volcanos but seemed unsure of history and there were many lulls in her narration perhaps due to only being in Iceland for 3 years?

I was really impressed with the tour guide Darren. I joined the tour of Golden Circle and he was so informative and helpful. I enjoyed the trip and had great fun!

My online booking was easy to process and with quick confirmation received

The tour we had booked was contracted out to another tour provider who failed to pick us up at the spot we'd confirmed the prior day. We didn't know that someone other than Gray Line was supposed to pick us up, so after waiting a while, we got on a Gray Line pickup van to go to the central tour meeting spot. The customer service person there realized the mistake and tried to fix the error, but couldn't reach the other company in time to get us on the glacier hike tour that we'd signed up for. She offered that we could have another tour for free instead. The only one still available that day was the one we'd selected, minus the glacier hike portion (which was the reason we'd selected that tour). She was pleasant and did what she could to fix the situation. When the customer service manager emailed me a couple of days later after reviewing the situation, we were refunded the difference in cost between the two tours, though we'd hoped they might do a bit more in compensation. The tour itself was well done, went to interesting locations, and our guide Tania was great. Couldn't ask for a better guide. She knew & shared so much throughout the day.

Nice Tour guide!

Good service. And a good guide

Good guides

Booking experience was fine. all my enquiries were answered swiftly. Alltogether very happy with my experience. The driver, who's name escapes me was very good and informative.

Easily booked online. Emailed customer services about the tour twice and got a helpful response within a few hours. Excellent customer service.

Easy to understand website

Was deciding between Grayline and another company for this trip and finally decided to book it with them online in the early hours the day before. It was successful and payment was taken. When I came back around 11pm that night I received an email sent around 8pm (12 hours before start of actual tour) saying they've overbooked the bus and to email them urgently if we wanted to book for the following day instead. We had to call them straightaway to get it sorted otherwise we'd have a whole day wasted! The one good thing about this company, in my experience, is the call center. She was efficient and managed to book us the tour without the glacier bit and offered refund. We were even allowed to cancel the tour before start of trip should we manage to book a tour with another company. On the tour, the tour guide was poor in English and was sometimes a little rude. WiFi was poor and and to get restarted occasionally. All in all, my partner and I wished we would have booked with a different company and maybe we'd enjoyed the experience better.

We didn't even participate this tour because of the irresponsable behavior of the pick-up service driver. They DID NOT come to pick us.

After spending countless hours of research we booked an exciting glacier hike, confirmation was emailed to me. The evening before our planned hike, I received an email stating our tour was overbooked and I would no longer be able to go. I could rebook for another date, but unfortunately we would no longer be in Iceland at that time. Very disappointing as I would have been able to book with another company or at another time if I were given enough notice.

We got an email at the last minute stating that our PAID voucher for this Valentine's Day tour would not be honored because Gray Lines Tours had OVERBOOKED it. They wanted to move us to some other day- which would spoil our Valentine's plans. (We heard of other overbooking issues with these guys later.) After a series of emails (and much consternation) Gray Lines Tours ended up refunding our payment & accommodating us on a different tour to the same area of the country for Valentine's Day- which was a nice tour. (I'd give the OTHER tour 5 stars if this were a review for that one, because the driver Lulu & tour guide Jakob were awesome!) But I have to say that my overbooking experience left me with less trust in Gray Lines Tours. Let me be clear that when we booked, this company gave us a PAID voucher AND charged my bank card. Nowhere did it say "maybe" you have a paid booking. Clarity is important. Gray Lines Tours should have been honest that they may or may not HAVE the item they just took your money for.

接送準點，導遊專業～

Very easy to book online.

The most efficient and organized tour we have ever experienced, not to mention quite cost-efficient.

Efficient!

great service