Reykjavik to Keflavik Airport

From: € 22
Duration: ~ 45 minutes

Low-cost, quick and convenient airport transfer from Reykjavik Gray Line Bus Terminal at Skarfagarðar 8, to Keflavik International Airport. 24 hour service in connection with all scheduled passenger flights from Iceland. Our dedicated staff will ensure your experience with us is safe and enjoyable

Highlights

  • Reliable transportation from Reykjavik city to Keflavik airport
  • Drop off right in front of the door at Keflavik airport terminal
  • Modern, comfortable coaches
  • Professional drivers
  • Free Wi-Fi

Inclusions

  • One way transport from Reykjavik to Keflavik Airport (KEF)
  • Free Wi-Fi

Exclusions

  • Hotel pick-up

Tour Itinerary

Gray Line Iceland offers one of the largest transport service in Iceland with a fleet of modern coaches and airport shuttles from leading manufacturers known for high standards in safety, comfort and reliability.

Our prompt, reliable and courteous service is available 24 hours a day, 7 days a week in connection to all scheduled passenger flights to and from Iceland through Keflavik International Airport (KEF). 

Transfer from Gray Line Bus Terminal in Reykjavik to Keflavik airport to takes about 45 minutes and passengers are delivered right up to the door at Keflavik airport.

Airport transfer Schedule

Pickup points

Not booked your hotel yet? Hotel not listed? Staying with a friend/family?

Don't worry, you can give us that information when you add this item to your cart.

Pickup Info

Please present your electronic travel voucher / ticket at the time of tour departure.

Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.

Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.

Need assistance?
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: iceland@grayline.is

22 45 minutes

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Rating & Reviews

Great and fast connection to airport.

   

Everything on time and fast. However departure time information is a bit unclear. Ticket states departure time from your terminal, but shuttle buses pickup 30min before this time. I almost overlook that additional information about shuttle pickups.

21 May, 2019 by Mr Antoni Nawrocki on Grayline Tour

   

On time. Friendly driver

18 May, 2019 by Mr Martin Kleindl on Grayline Tour

Mi experiencia en Iceland con Gray Line

   

Excelente guías y servicio, además las condiciones de los autobuses fueron de primera.

17 May, 2019 by Mr Carlos Ventura Camargo on Grayline Tour

Good way to get to the airport

   

Reasonable Price for Airport Transfer, including pickup next to the hotel. Can recommend.

16 May, 2019 by Mr Dirk Kuhn on Grayline Tour

   

GrayLine has very nice online means of booking their services the transport was on time and transferred us to Reykjavik on time.

12 May, 2019 by Mr Iaroslav Potushynskyi on Grayline Tour

Perfect

   

This was the perfect way to get to and from the airport. No fuss no muss.

10 May, 2019 by Mr george hachigian on Grayline Tour

??, ??, ????!

   

準時, 方便, 價錢优惠!

08 May, 2019 by Ms Yuen Yu Wong on Grayline Tour

Amazing tour!!

   

Tour guide was very friends and extremely knowledgeable. Tour was perfect was perfectly timed. Saw a lot for little cost!

05 May, 2019 by Mr Shane Grimmett on Grayline Tour

Very punctual and attentive to customer care. Highly recommended!

   

Very punctual and attentive to customer care in terms of prompt response! Highly recommended!

04 May, 2019 by Mrs NATALIA MANDELLI on Grayline Tour

Would not use again

   

The instructions for what time and where the bus will be leaving are unclear and contradict themselves in the confirmation email. The Grey Line service representatives were disinterested and unhelpful.

02 May, 2019 by Ms Heleen van Santen on Grayline Tour

   

Prompt and friendly service.

01 May, 2019 by Mr Evan Budd on Grayline Tour

   

The bus picked us up on time and arrived at the KEF airport in 40 mins

29 April, 2019 by Ms minjin lee on Grayline Tour

Bus transfer for recommendation!

   

It is very good organized and easy transfer booking.

29 April, 2019 by Mr Denis Borovac on Grayline Tour

Problemloser Transfer

   

Problemloser Service über die Pickup-Points (bei uns No.1)!Proble

27 April, 2019 by Mr Holger Kessner on Grayline Tour

   

Booked a few tours with Gray Line, and transfer to and from airport. Great service for everything. Highly recommend! They were also the only tour company that agreed to refund our otherwise non-refundable excursions when our flight was cancelled due to bad weather resulting in a delay that cost us two days in Iceland. Tour guides were amazing and everyone was incredibly friendly and helpful! We will be using them when we go back to Iceland next year.

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23 April, 2019 by Mr Zachary Lile on Grayline Tour

Highly recommended Northern Circle tour and airport transfer.

   

Excellent all round. Both the trip to the Northern circle and the transfer from Reykjavik to the airport were of consistent quality: a timely, well-organised pick-up by polite, friendly drivers who have the passenger names on their tablet. New, comfortable coaches with USB-charging points and free wifi. A very professional service that I can recommend and would definitely use again. The tour guide Mathew also stood out.

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22 April, 2019 by Ms Anne Lee on Grayline Tour

   

Bussen stod på plats så det var ingen väntetid och den kändes ny och fin.

22 April, 2019 by Ms Marie Eriksson on Grayline Tour

   

The online booking was easy and intuitive. When it came to the pick up day, the bus arrived early and the driver was very helpful. Book your pick up early to avoid the stress.

21 April, 2019 by Ms Hwelen Young on Grayline Tour

On time

   

The bus was before 4.30 am and the staff called us in the room to come down to leave with the bus. he waited for us 1min to come. We booked for the bus of 5.00 am.it was okay..

19 April, 2019 by Mrs Esther Thode on Grayline Tour

Easy transport to and from the airport

   

GrayLine's airport service was on time, easy to use and extremely convenient. I'll use them on my next trip to Reykjavik!

17 April, 2019 by Ms Judith Warrington on Grayline Tour

Misleading departure time

   

The online booking was easy, but the departure time information generated on my ticket and in the confirmation email were incorrect. The ticket said I had a 5:30 am departure time, but our bus left us at the bus stop at 5:05 am, and we arrived at 5:10 am. The information should be clearly marked that the departure time does not mean the bus stop but instead means departure from the transportation center where they require to switch busses. As a result of having to wait outside in the cold for another hour waiting for the next bus, we nearly missed our flight out. It would be very simple to clarify this information on the ticket instead of it being misleading.

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16 April, 2019 by Mrs Dawn Woolweaver on Grayline Tour

Gray Line is Great

   

Gray Line was right on time. The bus was comfortable and fast. The driver was courteous and friendly. I have used Gray Line in the past and will continue to do so going forward.

15 April, 2019 by Ms Jennifer Miller on Grayline Tour

Many thanks!

   

Gray Line shuttle and airport transfer were once again on schedule and reliably deposited us at Keflavik on time. Many thanks!

15 April, 2019 by Mr Robert Benner on Grayline Tour

   

Easy to book, quick and clear process.

14 April, 2019 by Ms Jean Fox on Grayline Tour

Punctual and reliable

   

It was easy to book using the online interface. This was important to me because I was making the arrangements while travelling.

13 April, 2019 by Ms Samantha Jones on Grayline Tour

   

Easy, inexpensive, polite!

11 April, 2019 by Ms Jessie Lehrbaum on Grayline Tour

   

Very easy to set up and pay.

10 April, 2019 by Ms Abigail Aguillon on Grayline Tour

   

It was unclear to me that the time shown was the time spent on the bus to the airport. I assumed, incorrectly, that the time shown was a range in which I would be picked up. I also didnt know that I would be picked up 30 minutes before the time shown. After booking, I learned I would be picked up at 430am, though the driver didnt show until almost 450am.

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10 April, 2019 by Ms Jennifer Perkins on Grayline Tour

   

Great service. On time and very convenient pick up near hotel. Will use again on next trip. Gray Line bus terminal has a nice store as well to pick up clothing and souvenirs.

09 April, 2019 by Mr joel decastro on Grayline Tour

   

Easy and convenient to book and driver arrived on time.

08 April, 2019 by Ms Candis Curd on Grayline Tour

   

Great customer service and on time.

05 April, 2019 by Ms Robyn Jordaan on Grayline Tour

Rocky start but good otherwise

   

The ride came on time however our names weren’t on their list, which was a bit stressful. Luckily the driver phoned someone to check and we successfully got on the coach. Other than that it was a smooth transaction.

05 April, 2019 by Mr James Wardrop on Grayline Tour

Great Customer Service

   

I highly recommend GrayLine! I had the best customer service experience. I missed my bus to the airport as I was late to the bus stop, but I was able to get on the next bus (30 mins later) and made it to the airport just in time for my flight.

04 April, 2019 by Ms Gloria Lai on Grayline Tour

   

Sehr guter zuverlässiger Service. Pünktlich und angenehm.

03 April, 2019 by Mr Jens Amelang on Grayline Tour

   

Great experience! Easy to find and kind staff!

01 April, 2019 by Ms Alison Grossman on Grayline Tour

   

Sinole and easy, and always on time

01 April, 2019 by Mr Salvador Custodio on Grayline Tour

   

It was really easy to rebook my bus to the airport....i needed to do it propably 4-5 times because of the cancelations of my flight and lots of changes. Always helpful and friendly

31 March, 2019 by Mrs Liane Moeller on Grayline Tour

   

I booked a GrayLine bus fir a trip to the airport, and the bus arrived on time.

31 March, 2019 by Mr Alfa Yohannis on Grayline Tour

No show bus!

   

I booked a 5am bus with pickup at bus stop 7 at 4:30. Bus did not arrive so phoned twice - eventually picked up after 45 minutes standing in below zero and snowing. When I complained they said their booking system said 3:00 this is despite me having ticket that proved I had a 4:30 pick up!!!

31 March, 2019 by Mrs Gill Siddall on Grayline Tour

Brilliant

   

We were picked up on time, dropped to the airport at the scheduled time and the coach was very comfortable. Great service all round.

31 March, 2019 by Mr Alan Keenan on Grayline Tour

Great helpdesk and timetable

   

I’ve read the information about pick up wrongly and gray line let me change the reservation for free and there was very kind operator on phone who helped me twice I called:) very good experience, thanks:) also very good timetable for journeys;)

30 March, 2019 by Ms Nikola Mnackova on Grayline Tour

Very easy to book and reliable

   

I booked the airport transfer with Grayline on a friends recommendation. They had an online support during the booking and since my hotel was not in the centre of Reykjavík I was a bit unsure of how the transfer worked. They were very helpful in explaining and the gentleman driving the minibus on the pickup on my last day was so nice, I had a brief impromptu tour as we waited for some other customers to be ready. Very prompt collections and friendly team right from the airport and back again.

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29 March, 2019 by Ms Angela Townsend on Grayline Tour

Easy to book,prompt, reliable

   

Easy to book,value for money, reliable and polite service

29 March, 2019 by Mr Christopher Domoney on Grayline Tour

   

I booked a bus transportation from the city to the airport with a hotel pick up. The pick up shuttle came on time, then we were transported to the bus station from where we took a bus to the airport. The bus departed and arrived on time. Everything was perfect!

24 March, 2019 by Mrs Svetlana Simeonova on Grayline Tour

Efficient and convenient

   

Easy and accurate

24 March, 2019 by Mrs Julia Cooper on Grayline Tour

?????

   

我每次定flybus。然后他们来了都会顺便带上我。然后我定他们,flybus来了,不带上我,grayline也忘记我了,我打电话,他们马上派个taxi给我,送我去机场,非常好

24 March, 2019 by Mr Jianfang Miao on Grayline Tour

Very good service

   

Very good service! The driver was on time, even in the early morning around 3am. Best way to go to the airport.

24 March, 2019 by Ms Minyan Tang on Grayline Tour

On time

   

Pick up on time and overall good experience. Would definitely use them again

23 March, 2019 by on Grayline Tour

Good service

   

The company is great and up to the task in providing services. The booking was easy and it required just a click.

23 March, 2019 by Mr Gabriel Ogbeyemi on Grayline Tour

Very good price-value ratio!

   

Pick-up from our hotel Travel Inn was in time without delay as well as the transfer to the airport. Half price discount up to 17 year-old.

22 March, 2019 by Mr Akos Szegedi on Grayline Tour

Transport to the airport was flawless

   

showed up on time; smooth service; free Wifi on the bus ride to the airport

21 March, 2019 by Ms Ilevba Osarenkhoe on Grayline Tour

Servicio impecable.

   

Muy puntuales. Excelente servicio.

20 March, 2019 by Mr Brian Ruskolekier on Grayline Tour

   

Prompt and efficient service, our driver and guide went out of their way to ensure we had the best experience. Grey line were always quick in responding to phone and email contact. Would highly recommend Greyline.

20 March, 2019 by Mrs Rhona Hazell on Grayline Tour

   

The bus from our hotel was right on time. The driver loaded our bags for us and unloaded them at the bus terminal. And the driver from the terminal did the same thing and got us to the airport st the exact time they were supposed to.

19 March, 2019 by Mr Joseph Burns on Grayline Tour

   

Very good!

19 March, 2019 by Ms Samira Khan on Grayline Tour

   

Easy booking but info. is a bit confusing

18 March, 2019 by Ms Hoi Ki Tang on Grayline Tour

   

Great service. Missed my bus and called the helpline, they found me a new place on the next bus.

18 March, 2019 by Mrs Clemence Albrecht on Grayline Tour

Easy to use and good service

   

A fairly easy booking experience

18 March, 2019 by Ms Ania Thiemann on Grayline Tour

   

Transit to the airport made very easy - took a shuttle to the bus terminal, and then the bus to the airport. Buses were spacious, clean, and had free WiFi. Would certainly recommend and use them again!

18 March, 2019 by Ms Amanda Moran on Grayline Tour

   

Shuttle was almost 15 minutes late which isn’t good as started to think it wasn’t going to turn up!

18 March, 2019 by Mrs Brenda Anderson on Grayline Tour

Wouldn't use anyone else!

   

Brilliant service - always on time and so polite. Would not use anyone else.

17 March, 2019 by Mr Brodie Bancroft on Grayline Tour

Easy to book and efficient.

   

Straightforward online booking system. Friendly and helpful staff at both ends.

17 March, 2019 by Mr Nathan Francis on Grayline Tour

Website confusing, customer service excellent

   

The instructions were unclear, so I thought the 1200-1245 time meant that’s when I was supposed to wait for the bus. Then, after reserving, I saw “bus picks up 30 minutes before departure” and realized the 1200-1245 was the driving time, with 1245 being the arrival time at the airport. I think they need to make this clearer online. The good news is that I was able to email them and they moved my reservation to the later bus. Very good customer service!

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16 March, 2019 by Mr Jason Miller on Grayline Tour

   

good

15 March, 2019 by Ms Gillian McPhee on Grayline Tour

Great service. Easy to use!

   

Easy to book, super helpful staff, would use again

15 March, 2019 by Mr Mike Bodie on Grayline Tour

   

On time service

15 March, 2019 by Mrs Jacqui Thompson on Grayline Tour

   

Fab, can’t recommned enough! They just got everything so right, one slick operation! Great tour guides! Keep up the great work! Already looked at other locations they serve! Thank you

14 March, 2019 by Mr Ed White on Grayline Tour

Great value & service

   

Good booking process and a very reasonable price

14 March, 2019 by Mrs Carolyn Sweeney on Grayline Tour

   

I didn't receive an email with my ticket or a receipt. Also, the online booking form is asking for too much information and takes too long. The staff and service are good though. I phoned to enquire about my ticket at 22.30 and somebody anwswered the phone and could help me so that was great.

13 March, 2019 by Mr Emmo Major on Grayline Tour

Excellent service!

   

Would recommend! Picked us up from a stop right across the road from our hotel, great service, treated our bags kindly and weren't tardy at all! Much easier than taking the public bus when we were in a rush to get home.

12 March, 2019 by Ms Sheila Wolanski on Grayline Tour

   

It didn't list the guesthouse where I was staying.

12 March, 2019 by Mr Richard Monroe on Grayline Tour

Great Experience

   

The bus came on time at 12:00 noon to pick us up at our Hotel Klettur in Iceland. Then we were dropped off at the main bus station so we could catch the big bus to go to the airport. The whole process was efficient and well organized. Our luggage was easily transferred to the big bus. The price was $36.10 Euros for 2 adults.

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11 March, 2019 by Mrs Betty Chiu on Grayline Tour

   

The shuttle bus was on time to pick us up to the bus terminal for the airport

11 March, 2019 by Ms Alaine Handa on Grayline Tour

   

Great

11 March, 2019 by Mr Edgar Carapia on Grayline Tour

   

Ran on time and bus ride was safe.

11 March, 2019 by Mrs Anne Frazee on Grayline Tour

   

Great and fast service

11 March, 2019 by Mr Benjamin Penhos on Grayline Tour

   

everything went fine, booking transfer

11 March, 2019 by Mr gordon tom on Grayline Tour

   

could have place to charge the phone, other than this, very good service

10 March, 2019 by Ms Luana Momm on Grayline Tour

Skip them if you need an invoice

   

The organization and the trip are ok but I contacted them several times (via mail, phone) to provide me invoice and still don’t have it. Will not choose them again because of this detail

09 March, 2019 by Mr Ivan Petrovic on Grayline Tour

All worked perfectly fine

   

Hot picked up on time, arrived at the airport on time, good drive, nothing to complain about

09 March, 2019 by Mrs Alicia Yip on Grayline Tour

   

Excellent service, reasonably priced by Icelandic standards, timely pick-up and professional, helpful, entertaining staff.

08 March, 2019 by Mr Eamonn Hehir on Grayline Tour

   

Trustworthy

07 March, 2019 by Ms Ching I Yang on Grayline Tour

Good, quick and easy. 45 minutes direct to the airport. Nice and cheap

   

Good, quick and easy. 45 minutes direct to the airport. Nice and cheap

07 March, 2019 by Mr Daniel Thomas on Grayline Tour

   

We Found it was all very efficient We used it for both journeys to the airport with no problems at all excellent service

06 March, 2019 by Mrs Carol Jennings on Grayline Tour

   

I missed my original scheduled pick up time, called the helpdesk and they immediately arranged a second pickup at my hotel. Thank you Grayline for the superb service!

05 March, 2019 by Mr Tedmond Fu on Grayline Tour

Nothing to complain

   

Everything was perfect. Arrived on time. Booking was very uncomplicated. i would use it again, and can only recommend it

05 March, 2019 by Ms Eva Eberwein on Grayline Tour

Transfer Hotel nach Keflavik

   

Sehr freundlicher Busfahrer und fast perfekte.zeitliche Punktlandung Abholung am Hotel morgens um 4 h . Reklamation wegen Doppelbelastung der Kreditkarte wurden umgehend reguliert. Sehr guter Kundenservice!

05 March, 2019 by Mr Manfred Theis on Grayline Tour

Bus was late

   

The bus was 30 mins late getting us to our destination and we had to change buses and wait for other passengers to arrive.

05 March, 2019 by Ms Lisa Mulligan on Grayline Tour

   

Good service, Only issue is the pick up time is not very clear as this can be up to 30 minutes before the bus departure time and you could miss the bus!! This should be in bold letters at the top of the ticket i.e PICK UP 08:00 to 08:30. At the moment it just highlights the later time... which would mean you miss the bus!

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04 March, 2019 by Mr Dave Parkes on Grayline Tour

Disappointment

   

Rude customer service, confusing pick up times, disorganised, doesnt offer hotel pickup

04 March, 2019 by Ms Dominique Pacatan on Grayline Tour

   

Fast, convenient, effortless

03 March, 2019 by Mr Uwe Albrecht on Grayline Tour

   

Prompt efficient service

03 March, 2019 by Mr Stephen Walsh on Grayline Tour

Terrible , disappointing experience

   

Easy to book and pay online.

02 March, 2019 by Mrs Kate Bryon on Grayline Tour

   

The online booking experience was smooth and frictionless.

02 March, 2019 by Mr Kiran Rao on Grayline Tour

Poor

   

Really disorganised at the airport and despite being told that we would have to wait outside for 10 minutes before a coach arrived it was 40 minutes stood in the freezing cold. Would have been better to wait inside then tell everyone the bus had arrived. Rep on the coach hadn't a clue who was going where even the driver was confused

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02 March, 2019 by Mrs ALISON ATKINS on Grayline Tour

   

smooth and easy booking, always on time.

02 March, 2019 by Mr Diyan Dimitrov on Grayline Tour

shuttle to airport takes longer than advertised

   

The bus arrived quite later than expected and I almost missed my flight. But it is also my fault for not taking an earlier time.

01 March, 2019 by Mr Frederic Premji on Grayline Tour

   

我們錯過訂的那班車,但他隨即幫我們安排下一班,服務很不錯

01 March, 2019 by Mr Chun Kai Hsieh on Grayline Tour

User friendly website

   

Easy to navigate their website and order an airport transfer.

01 March, 2019 by Mrs Louise Smith on Grayline Tour

   

I booked the airport transfer from the city to the airport. That process was really easy and straightforward. However, the voucher stated my pick up time was scheduled for 1:30 PM but the email stated slightly different time, between 1:30 and 2:15. So, we missed the bus because we needed to be at the stop half an hour before. We ended up waiting for the bus from 1:20 to 2:05 (in the cold;-( ), till the next bus came. We made it to the airport in time but I guess, the communication part was a bit confusing.

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01 March, 2019 by Mrs Ania Borto on Grayline Tour

Aan te bevelen

   

Alles op tijd en goed geregeld

28 February, 2019 by Ms Yolanda Reintjes on Grayline Tour

takes you to the airport

   

Bus left on time, was good

28 February, 2019 by Mr Bryson Hirai-Hadley on Grayline Tour

Good all round service

   

The driver picked up in time, the coach was comfortable , the transfer was simple and we arrived on time

27 February, 2019 by Mr Andrew Lobo on Grayline Tour

   

Täsmällisyys, auton vaihto ja matkatavaroiden siirtäminen minibussista isoon bussiin joustavasti sekä turvallinen matka Reykjavikista Keflavikin lentokentälle.

27 February, 2019 by Ms Seija Talvinen on Grayline Tour

   

quick and easy!! bus driver was very friendly. Very prompt! get there early!

26 February, 2019 by Mrs Kimberly Loescher on Grayline Tour

Horrible experience

   

Ridiculous booking process/information. I ended up having to pay over 15,000 ISK for a taxi. When booking this service it had you select a pickup time which provided an arrival time. I chose 9:30 pickup for 10:15 arrival to the airport. In reality it’s a 9:00 pickup from the designated location. Why not just tell you it’s a 9:00 pick up time? Extremely confusing. I was with 3 other people who were just as confused as I was and also had to pay an additional ridiculous amount of money to actually get to the airport in time to catch a flight. Super annoying! Thanks Gray Line!

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26 February, 2019 by Mrs Shannon Tropp on Grayline Tour

   

Friendly, efficient service with customer care at the heart of the business.

26 February, 2019 by Mr John Evans on Grayline Tour

Professional and friendly service.

   

A professional and friendly Company and always punctual. We would certainly use their service again and be happy to recommend them.profess

26 February, 2019 by Mr David Chaffin-Power on Grayline Tour

   

Easy to book. Buses were on time. Drivers were organized.

25 February, 2019 by Mr Jonathan Bernhardt on Grayline Tour

   

A little slow

24 February, 2019 by Mrs Shirley Robinson on Grayline Tour

Thank you grayline!

   

I can not recommend grayline enough. I booked with them for both of my airport transfers. On the way to my flight home I stupidly assumed that the shuttle would pick us up at the time I selected (it picks you up 30 mins prior as it reads in the email). I panicked and called them stating my mistake and they sent a shuttle for us straight away and drove us to the airport without question. We would have missed our flights otherwise, This was all at 5am too. They were so lovely and helpful. Thank you grayline!

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24 February, 2019 by Ms Leanne O Doherty on Grayline Tour

Amazing Company

   

Great service, very efficient and gave so much information on the area. Would definitely them on my return to Iceland x

23 February, 2019 by Ms Kirsti Scott-Smith on Grayline Tour

   

Great service! Always on time and smooth drive to destination

23 February, 2019 by Ms Rebecca Buraimoh on Grayline Tour

Expensive and not good value.

   

It's the transferring of busses and inability to drop off at hotel that was disappointing ... it's the council not Grayline but it was like being herded sheep. It was to expensive for the service. You are captive audience n Iceland it's taken advantage of..

23 February, 2019 by Mr Anthony Green on Grayline Tour

   

Booking was easy. Bus was on time. However, I had to change pick up location and it was hard to contact tye 24-hr service. Had to be on hold for a long time and when the agent answered, she was very abrupt.

23 February, 2019 by Ms Lorie Sibolboro on Grayline Tour

   

Incredibly easy to book and the process was very straightforward.

23 February, 2019 by Ms Tamara Tanso on Grayline Tour

   

Very straightforward procedure.

22 February, 2019 by Mrs Sylvia Murdoch on Grayline Tour

Easy booking, good priced, and very on time and reliable pick up & drop off

   

Easy, straightforward, good price and the was a promo code

22 February, 2019 by Ms Stacia Sabrina on Grayline Tour

   

On time and professional

22 February, 2019 by Mr Raja Nundlall on Grayline Tour

   

It was pretty nice service in Grayline. They rescheduled my appointment immediately after I sent them a mistake I made in my appointment. Highly recommend. It wouldn’t let you down.

22 February, 2019 by Ms Mei Wai KUNG on Grayline Tour

Brilliant

   

Excellent service, pick up and drop off where brilliant and easy to do.

22 February, 2019 by Mr Michael Bury on Grayline Tour

Perfection

   

Everything was perfect. From the hotel pickup shuttle to the terminal to the airport. I will definitely recommend. Do not change a thing. I will be flying through Iceland again. Will definitely be using this service if I need to get to Reykjavic.

21 February, 2019 by Mr Chris Jones on Grayline Tour

   

接送準時

21 February, 2019 by Ms Ker-Hsing Wang on Grayline Tour

Great trip but pick up was late everytime.

   

Whole trip was great and well organised. Pick up was late twice, and when it is cold outside it is not great service...

21 February, 2019 by Mr Matthew Foster on Grayline Tour

   

Booked online, received quick confirmation and prompt follow up responses to my questions I asked over email.

20 February, 2019 by Ms SAMANTHA HAAB on Grayline Tour

   

Easy and clear

19 February, 2019 by Mrs Maria Luisa Rodriguez on Grayline Tour

   

Great service

19 February, 2019 by Mr Rock Leclerc on Grayline Tour

   

This process of booking is very easy

19 February, 2019 by Mr Gilberto Sanchis Del Vecchio on Grayline Tour

   

Muy puntuales

18 February, 2019 by Ms Alejandra Torres on Grayline Tour

   

On time, fast, convenience to book, and comfortable :)

18 February, 2019 by Ms Ho Yan Cindy Cheong on Grayline Tour

   

Excelente servicio. Los buses son muy buenos y tienen wifi

18 February, 2019 by on Grayline Tour

   

Très bon service, les chauffeurs aimables, les bus à l'heure (malgré les conditions climatiques difficiles). Bon rapport qualité/prix A recommander

18 February, 2019 by Mr Bernard Cadot on Grayline Tour

Excelente companhia

   

São extremamente prestativos, rápidos, profissionais e atuam com o bom senso! Muito bons!

17 February, 2019 by Mrs Allana Zeidan on Grayline Tour

   

Snabbt, Billigt och effektivt.

16 February, 2019 by Ms Karin Sorgjerd on Grayline Tour

   

Somewhat cofussing as the trip booked to the airport asked for arrival time and we were unsure if that meant arrival time at airport or actually departure time. Other then that great service.

15 February, 2019 by Mr Kat Banham on Grayline Tour

Easy to use

   

Efficient and professional! Would definitely use them again!

15 February, 2019 by Ms Michelle Cole on Grayline Tour

Great Service

   

Super easy and simple

15 February, 2019 by Mr RIGOALBERTO GONZALEZ on Grayline Tour

Great service, punctual and comfortable

   

Great service. Very punctual, coaches were always comfortable and knowledgable drivers. Excellent. Only minor comment is the email communication on pickup times was slightly confusing......

14 February, 2019 by Mr David Cross on Grayline Tour

   

It was fine

13 February, 2019 by Mrs Nicki McKay on Grayline Tour

Fantastic service

   

Fantastic service

13 February, 2019 by Mr Chandra Annabattula on Grayline Tour

Easy way to and from Airport

   

Very easy process to go to and from the airport to Reykjavik. It’s very easy to book and the ride was nice. I’d definitely recommend it to anyone going to Reykjavik.

13 February, 2019 by Mr Alberto Esparza on Grayline Tour

Double check times for start collection

   

Waited for transfer to airport but inside reception. Bus came and gone within minutes so make sure someone will wait outside so you get picked up. We missed ours, tried to Rebook but would of made us late so got taxi. Greyline did refund me after emailing and the missunderstandings. Fair play to them. Very good experience throughout.

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10 February, 2019 by Mr Brian Webb on Grayline Tour

   

We did a couple of bookings through grayline and have definitely felt that they are the most reliable company. Extremely helpful and friendly which made the trips much more pleasant.

07 February, 2019 by Ms Bryony Spencer on Grayline Tour

   

Great tours very punctual

07 February, 2019 by Mr Wayne Murphy on Grayline Tour

Straight forward

   

Quite straight forward and customer service team very helpful, would reccomend

06 February, 2019 by Mr Andrew Peacock on Grayline Tour

incorrect pick up time listed on voucher

   

The times on website are very confusing to decipher. Call to make a reservation or risk being way too early or way too late for your pickup

06 February, 2019 by Ms Kathleen Bertoia on Grayline Tour

Sneller & beter kan niet! OOk nog vriendelijk!

   

Kan niet beter! Super! Heel efficient en vriendelijk. Erg prettig!

06 February, 2019 by Mr Johan Wigt on Grayline Tour

Great Service

   

very easy to book, love that I didn't need to print a voucher

05 February, 2019 by Ms Carolyn Lecours on Grayline Tour

Superb service

   

Easy to use

04 February, 2019 by Mr Rajesh Javeri on Grayline Tour

   

Autobus nie zjawił się na miejscu.

04 February, 2019 by Mr Tymon Mroczkowski on Grayline Tour

   

Timely service, decent seats and not overpriced.

04 February, 2019 by Mr Rita Lileike on Grayline Tour

Great service

   

Very friendly great coaches prompt service would definatly recommend

03 February, 2019 by Mr GRAHAM WALKER on Grayline Tour

An excellent way of getting from our hotel to the airport.

   

I would recommend this service again. The service was prompt and efficient. The driver on this occasion was less than ideal on communication, which is the reason I have given four instead of five stars.

03 February, 2019 by Mrs Barbara Stephens on Grayline Tour

All went like clockwork.

   

All went like clockwork, after I made the drop off driver aware that he had me as a pick up.

02 February, 2019 by Mr Stephen nealon on Grayline Tour

Excellent Tour Company!

   

Booking was straightforward, would use again!

02 February, 2019 by Mr Anthony Jeyes on Grayline Tour

   

I used Gray Line to get from hotel to airport. Pick up time was 3.30 am and when we came out of hotel the bus was waiting so we were very happy to get strontium a nice warm bus. Fare for 2 people was €38 considering taxi was nearly €200 it was a very good option

01 February, 2019 by Mr John Healy on Grayline Tour

   

On time despite the ice :D Picked-up in front of the hotel during the night. Perfect service

01 February, 2019 by Mr Quentin Richeux on Grayline Tour

Seamless Transport

   

Seamless pick-up from hotel door, to coach bus, to airport entry. Thank you!

30 January, 2019 by Ms April Janssen on Grayline Tour

Unclear, Late, Open Emergency Hatch & Snow Inside!

   

The confirmation email for the pickup was unclear about the pickup time. The pickup bus was 30mins late, which meant we were rushing to catch the coach. There was an opened emergency hatch on the roof of the coach, so snow was falling down inside the coach! There were also no USB plugs on the coach. However, we did make it to our flight on time.

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30 January, 2019 by Ms Tunyong Bryant on Grayline Tour

Very convenient

   

Everything about our experience was very good. A little confusion as to when the pickup was going to be (there was an hour + window for actual pickup).

30 January, 2019 by Mr Michael Mahle on Grayline Tour

   

Pünktliche Abholung am Hotel. Fahrer sehr freundlich, obwohl mitten in der Nacht. Zügiger Wechsel des Busses am Depot. Koffer wurde ein-, um- und ausgeladen.

30 January, 2019 by Mrs Rosa Stader on Grayline Tour

Good overall experience, would recommend

   

Experience was generally smooth and straightforward. The only area where improvement could be made is with clarifying the actual pickup time. If you have a 630 pickup, this doesnt mean you should be waiting at 630 but rather 600. The instructions were unclear so we had to call customer service to confirm. It’d be great if the written language could be updated for the sake of clarity.

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30 January, 2019 by Ms Arlana Agiliga on Grayline Tour

??????????????

   

会推荐和会再次使用服务,非常感谢司机导游

29 January, 2019 by Ms Feng Sun on Grayline Tour

Excellent service

   

Excellent service

29 January, 2019 by Mrs Marianna Yanilshtein on Grayline Tour

   

Good services

27 January, 2019 by on Grayline Tour

   

Easy booking. Great service.

27 January, 2019 by Ms Heather Agnew on Grayline Tour

   

Very nice services

27 January, 2019 by Ms WEIWEN YANG on Grayline Tour

   

Easy and quick process online to book my tickets. Ticket price was reasonable and competitively priced out their competition (at least from my research)! My only feedback is to indicate in receipt that an electronic copy of the confirmation will suffice and that you didn't need a printout copy.

26 January, 2019 by Ms Sarah Chan on Grayline Tour

Great job!

   

Super service

25 January, 2019 by Ms Siri Terjesen on Grayline Tour

   

Easy and fast.

24 January, 2019 by Ms Dagna SLIWINSKA on Grayline Tour

Great and kind people, good help

   

I booked two busses: from and to the airport of Reykjavik (Keflavik) and on my way back I overslept so I called for help and they immediately thought along with me. They said I could take the next buss, without paying extra; I still couldn't make my plain so in the end I just got a taxi, but the fact that they were so supportive was really really nice! Thank you so much again!!

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24 January, 2019 by Ms Sophie Dobrev on Grayline Tour

   

On time and reliable!

24 January, 2019 by Ms Samantha Galarza on Grayline Tour

   

Punctual, very friendly staff and comfortable bus transfer to Keflavik Airport. Would recommend and definitely use it again

24 January, 2019 by Mr Thiago Souza on Grayline Tour

   

Easy to book and clear instructions for pickup.

24 January, 2019 by Mr Matthew Hyatt on Grayline Tour

   

Great service, on time

24 January, 2019 by Mr James Anderson on Grayline Tour

Great fast service

   

Use these guys In Iceland for day trips or from airport to Reykjavík so much cheaper than taxi and if ur hotel is on a good road you get dropped if their!! Book online day before and all good. Once booked I’d just call the company number on reservation and check reservation

24 January, 2019 by Mr Richard Whitehouse on Grayline Tour

Easy to book

   

Easy to book and great customer service.

23 January, 2019 by Ms Natisha Mcleary on Grayline Tour

Highly recommended

   

My experience on Gray Line was seamless, convenient, and comfortable. I was leaving my friend group in Iceland early to head back to the states and was a little nervous to travel alone, but Gray Line made it so easy and enjoyable! They told me exactly when and where to be for pickup and transport to the airport was efficient and relaxing. I would highly recommend them!

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23 January, 2019 by Mrs Ruby Reid on Grayline Tour

Brilliant service

   

Brilliant service throughout our visit thanks.

22 January, 2019 by Mr Harry Ashcroft on Grayline Tour

Great!

   

Very efficient service, always on time and so easy.

22 January, 2019 by Mr Jesse Farnum on Grayline Tour

Everything I hoped for and more!

   

Rescheduling tour dates and updating pick up point was smooth, easy and they replied promptly. The buses were on time for our pickup and the price was good.

20 January, 2019 by Mr Marco Mammoli on Grayline Tour

   

Easy and clear options, straight forward booking system, easy to use.

20 January, 2019 by Mr Joseph Roughton on Grayline Tour

   

Todo perfecto! Gracias

20 January, 2019 by on Grayline Tour

   

Smooth ride to the airport. Thanks.

20 January, 2019 by Ms Hannah Tai on Grayline Tour

Poor service

   

Shocking service. Didnt turn up to collect me for airport

19 January, 2019 by Mr steven dalgleish on Grayline Tour

Excellent staff, very helpful. Good value for money.

   

I would recommend them, and plan on using their services in the future. Always on time, helpful staff and value for money.

19 January, 2019 by Mr Phil Davies on Grayline Tour

Practical

   

The on-line booking experience was easy to follow and fairly self-explanatory.

18 January, 2019 by Mrs Rona Munday on Grayline Tour

Easy to understand

   

Booking was easy to u derstand, check out and refer back to status

18 January, 2019 by Ms Sally Yeast on Grayline Tour

   

Horário foi cumprido fielmente e qualidade do transporte excelente.

18 January, 2019 by Mr Henrique Campello on Grayline Tour

   

Was in time and very organized pick up

18 January, 2019 by Ms Maryssa Kozek on Grayline Tour

Esperienza bellissima

   

Servizio eccellente, puntuale e preciso. Tutta l’organizzazione merita un plauso di ringraziamento. I prezzi sono al livello del costo della vita in Islanda ma, vista la perfetta puntualità ed organizzazione, nulla da eccepire.

18 January, 2019 by Mr Sergio Facchini on Grayline Tour

   

Great service

17 January, 2019 by Ms Mairead Kelly on Grayline Tour

   

Ponctualité. Help. Sympathy. I recommand

17 January, 2019 by Mme Sandrine Pion on Grayline Tour

I will recommend

   

Yes, they are helpful and friendly.

16 January, 2019 by Mr Roy Ston on Grayline Tour

   

Everything went smoothly! They were on time and the tickets wasn’t too expensive. I would definitely travel with them again.

16 January, 2019 by Ms Stina Meinicke on Grayline Tour

Excellent Service

   

Service from beginning to end was very professional.

16 January, 2019 by Mr Alexander Galbraith on Grayline Tour

   

Gray Line was extremely convenient, efficient and punctual. They were always on schedule and managed to take us to the airport on time.

16 January, 2019 by Ms Quyen Pham on Grayline Tour

   

Great service nice drivers

16 January, 2019 by Mr Jeremy Wright on Grayline Tour

   

Thanks for rescheduling

15 January, 2019 by Ms WANTING Cheng on Grayline Tour

   

a l heure chauffeur sympathique conduite ideale

14 January, 2019 by Mrs Sylvie Lacour on Grayline Tour

Excellent service

   

Clean buses, good time keeping and excellent guide

14 January, 2019 by Ms Pauline McNally on Grayline Tour

Could have been more punctual.

   

Liked being able to choose the pick up location but it took longer than it was supposed to, it’s was closer to an hour than the advertised 45 minutes which isn’t ideal when you’re catching a flight.

13 January, 2019 by Ms Natalie Conaty on Grayline Tour

Great line

   

Perfect always on time and very informative

13 January, 2019 by Mr Darren Brookfield on Grayline Tour

Great choice!

   

Friendly people, good service, good price. A very effective system.

12 January, 2019 by Mr Tino Simon on Grayline Tour

   

the people who is responsible to set my pick up location is quite lazy and ask me to travel to the terminal myself, which requires 45 minutes walk at around 4 o'clock in the morning. The first operator on the hotline has a bad attitude and feels like I owe her something, she first claims that no near pick up station around my location until I personally do the google map search, and give a name to her. The second operator is quite nice and when I introduce my situation to her, she quickly responded and recommend a new pick up place which is even nearer than the pickup location in the last phone call. I'm quite satifisfied with the second operator and appreciat her help very much. But as to the first operator, em....

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12 January, 2019 by Mr yunfei cheng on Grayline Tour

Airport transfer

   

Amazing service. Our coach was on time for a smooth journey to the airport. Highly recommended.

12 January, 2019 by Mr James Francis on Grayline Tour

Great service very impressed

   

I used grey line for airport transfer coached were always on time had no problem

12 January, 2019 by Mrs Ashi Iqbal on Grayline Tour

Super service

   

On time! Uncomplicated!

11 January, 2019 by Mr Chananun Haruenmit on Grayline Tour

   

It’s always easy to book the Grayline. Also their customer service is always superb.

11 January, 2019 by Ms Sheena Sparks on Grayline Tour

Great service

   

I booked the coach between 7.30am- 8.15am slot The driver rang at 7.25am to say he was there. By the time I got ouraise the hotel at 7.28am he had gone. Which was annoying but the hotel rang and arranged another driver to come at 8am so it turned out fine. Other than that it was a fantastic service.

11 January, 2019 by Ms Laura Manning on Grayline Tour

   

Drivers are super friendly and helpful!

11 January, 2019 by Ms Roisin McDonnell on Grayline Tour

   

Very well organized, the bus came on time, staffs were friendly, good value for money

10 January, 2019 by Ms Avia Astryd on Grayline Tour

   

Dobra organizacja. Sprawny pick up

09 January, 2019 by Mrs Katarzyna Pozna?ska on Grayline Tour

   

Alles prima verlopen. Van airport naar hotel en retour.

09 January, 2019 by Mr Remco Brouwer on Grayline Tour

   

They were very precise and always on time. Clean interior of the vehicles. Only thing we didn't like is a fact that in order to change to another transfer shuttle, you had to walk in the rain, snow, etc.

09 January, 2019 by Mrs Ariana Vela on Grayline Tour

Easy and quick

   

Easy and quick as always.

07 January, 2019 by Mr Justin Philbrow on Grayline Tour

Great service

   

Both the bus and the shuttle bus from our bus stop were on time, which is all you need when it comes to getting to the airport :) Communication from the company was also great!

07 January, 2019 by Mrs Lindi Brownell Meiring on Grayline Tour

Efficient and helpful!

   

Efficient service. Missed the bus, and after a quick phone call was rescheduled to the next bus without any hassle! Thank you!

07 January, 2019 by Ms Siobhan Kavanagh on Grayline Tour

Excellent service

   

Très bon service tant au niveau des excursions comme pour le transfert à l aéroport

07 January, 2019 by Mrs Rosa Maria RODRIGUEZ on Grayline Tour

   

ponctuel , professionnel , et très patient .surtout quand on doit gérer des grands groupes . ce n'était pas facile de nous faire profiter d'un maximum de choses avec un temps de luminosité aussi court . c'est ce qui nous est arrivé pour le gulfoss .

07 January, 2019 by m jean Bulard on Grayline Tour

Hassle free travel

   

Super easy to book our travel using the website.

07 January, 2019 by Mr Michael Stella on Grayline Tour

   

Pontos érkezés, kellemes , biztonságos utazás. Ajánlom mindenkinek!

06 January, 2019 by Mrs Reisch Zsuzsanna on Grayline Tour

   

great

06 January, 2019 by Mr Yafan Wu on Grayline Tour

No hassle experience. Comfort all the way.

   

This is the second time I used greyline Iceland. Booking took less than 10 mins, and I had no issue choosing the stop closest to my living area.

06 January, 2019 by Mr Glenn Koh on Grayline Tour

   

The transfer from shuttle to bus at the terminal was very efficient, and the drive to Keflavik smooth and quick. My only suggestion would be to improve clarity on the website and with personnel on the chat line regarding the ACTUAL pick up time at the bus stop. It isn’t until the trip is paid on line that one can see in fine print that the pick up is 30 minutes previous to the advertised departure time, and the listed departure time is from the terminal, not the pick up point.

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06 January, 2019 by Mr Maria Nenadovich on Grayline Tour

DON'T TRY CALLING THEY DON'T HAVE A 1800 NUMBER

   

The paper said pick up at 12:30 but apparently you have to look at the bottom of the page where it states they will pick you up 30 minutes before. WHY NOT PUT 12:00 IN THAT CASE. We had to go knocking on someone's door to ask to call for us because they don't provide a 1800 number. They came 1 hr later almost missed our flight. So angry!

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06 January, 2019 by Ms Ersilia Giordani on Grayline Tour

   

the pick up was on time and helpful with our suitcases. Even though we just missed our pick up from the hotel gray line sent us another bus to get us to the airport on time.

05 January, 2019 by Ms Emily Lloyd on Grayline Tour

   

Hat alles Super geklappt, gern wieder

05 January, 2019 by Mrs Franziska Wernecke on Grayline Tour

Good

   

good flexibility in service

05 January, 2019 by Mr Daniele Cecchini on Grayline Tour

Very punctual service

   

Bus is very much on time. Be there even earlier that we did.

05 January, 2019 by Mr Sung Shan CHOY on Grayline Tour

   

Great experience!!!

05 January, 2019 by Mrs Nancy Nickolai on Grayline Tour

They get you there, but leave plenty of time.

   

On the plus side, every one was friendly and professional. Pickup was on time (11:00 am) and the driver was great. The trip from our hotel to the airport is 40 minutes if you drive direct. But with Gray Line you need to get on a local shuttle, pick up other passengers and then drive to the bus terminal to board a bigger bus. I was fine with that, but once on the big bus we drove on local suburban streets for another half an hour to pick up 2 more people. Only then did we head to the airport. Total time, 1 hour and 35 minutes. Over double the direct route. Again, nothing bad happened, it was just a lot longer than I expected.

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05 January, 2019 by Mr Christopher Lee on Grayline Tour

   

I asked for a refund for December 28 (Booking ID 61122773) as well as for January 1 (Booking ID 61122790) and have only received my December 28 refund. Perhaps it is in the works?

04 January, 2019 by Ms Lynn Merlone on Grayline Tour

Simple booking form but requiring irrelevant information.

   

Booking was fairly straight forward however I was booking a hotel pick up to KEF airport and the system wouldn’t let me through without putting in a flight number etc so I ticked the box “I will know my travel details later” even though I had already selected the hotel I wanted to be picked up from. I received an email later that day and was able to put in just the hotel (again) as my travel details. This would have been an issue if I was booking on the day (I booked only a day in advance).

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04 January, 2019 by Ms Alexia Hutchinson on Grayline Tour

   

...

04 January, 2019 by Mr Nikolaj Rasmussen on Grayline Tour

   

Great service, guide was friendly and informative, and responses to questions online were answered quickly. Would definitely recommend Gray Line to anyone traveling to Iceland

04 January, 2019 by Ms Cindy Rodriguez on Grayline Tour

   

On time and very professional. Staff was very polite and helpful with the luggage.

04 January, 2019 by Mr Dean Mealy on Grayline Tour

good

   

good

03 January, 2019 by Ms Yi Li on Grayline Tour

   

Easy online booking process

03 January, 2019 by Ms Amy Altholz on Grayline Tour

   

God service.

02 January, 2019 by Ms Anna Cyrus on Grayline Tour

Big thanks to Halle

   

We booked transport from hotel to airport on the day of our flight, 29th Dec. Confirmation received etc. Unfortunately we did not see any bus coming to pick us up while we were waiting at bus stop 7 from 4pm. Luckily, Halle, our tour guide from previous day was driving a minibus to drop off some guests at stop 7 at around 4.10pm. He was not given instruction to pick anyone up but still he took us with him back to the main station. Apparently, although our booking was confirmed but due to system error, our names were not added to pick up list. If not Halle came by coincident, we would have missed the coach to airport even missed our flight! Big thanks to Halle. He had not only been very caring and informative on our previous tour - South of Iceland and snowmobiling, he was extremely helpful when it came to something went wrong and took the responsibility to look after customers.

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02 January, 2019 by Ms Kleo Zhao on Grayline Tour

worth of money

   

overall it is good

02 January, 2019 by Mr Xikun Li on Grayline Tour

   

No hassle, easy transfers to and from airport. Minivan to bus depot, and coach from here to/from airport

02 January, 2019 by Mr Dhivek Vaghela on Grayline Tour

   

It was cool. First day we didn't saw the northern light, and they took us to the northern light hunt next day. The guide is so kind.

02 January, 2019 by Ms Limei Han on Grayline Tour

A fast and comfortable transfer to the airporr.

   

We had used Grayline for one of our excursions and decided to follow up with an airport transfer. The coaches are very modern and comfortable and the transfer was quick. Definitely would book with them again in future.

02 January, 2019 by Mr Michael Parkin on Grayline Tour

   

Good.

01 January, 2019 by Mrs Olivia Choudhury on Grayline Tour

   

Timely and effecient!

31 December, 2018 by Mr Michael Procacini on Grayline Tour

   

Très bon service. Juste que la fourchette de temps proposée est trop importante. Le départ de l'avion était à 10h10. Et la fourchette proposée était 7h30 -8h15. Ne sachant pas l'heure de prise en charge, nous avons pris la fourchette précédente, soit 6h30 - 7h15 . Nous nous sommes donc levés à 5h30 le matin pour un départ à 10h10. Ce qui aurait pu être évité avec une fourchette plus petite.

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31 December, 2018 by Ms Florence Badey on Grayline Tour

   

They have arrived at 4.00 am to pick up and the driver was very nice

31 December, 2018 by Mrs bianca daraban on Grayline Tour

   

Pick up on time The bus is clean and comfortable The driver is safe Recommended

31 December, 2018 by Mr Muhammad Ichwanuddin on Grayline Tour

The driver was waiting for me a few minutes. I was really touched. Thanks

   

The driver was waiting for me a few minutes. I was really touched. Thanks A lot

31 December, 2018 by Ms wenya huang on Grayline Tour

   

Booking online was fine.

30 December, 2018 by Mr Alan Burgess on Grayline Tour

??

   

满意

30 December, 2018 by ?? hang yin on Grayline Tour

   

Easy to book. English speaking drivers on all buses.

29 December, 2018 by Mr Bryan Smith on Grayline Tour

   

Superb service... extremely punctual, polite and efficient.

29 December, 2018 by Mrs Linda Polley on Grayline Tour

Realiabe and efficient service

   

Quick and easy to book, reliable service

28 December, 2018 by Mr Simon Baughan on Grayline Tour

Reasonable price, convenient and comfortable

   

Really convenient and helpful. Coaches were new and comfortable. Help desk call handler was brilliant when we messed up on pick up time for airport and sent a mini bus to us. Thank you

28 December, 2018 by Mr Simon Bavington on Grayline Tour

Great airport shuttle and inexpensive.

   

Quick and efficient.

27 December, 2018 by Mr Victor Hyatt on Grayline Tour

   

On time pick up and convenient service

26 December, 2018 by Mr Harald Schaller on Grayline Tour

   

Great service. Driver kindly waited for one of our group who was running late after his tour bus was late getting back.

26 December, 2018 by Ms Jen Wellstead on Grayline Tour

   

Greet

25 December, 2018 by Mr Zhicai Chen on Grayline Tour

   

Will use again!

24 December, 2018 by Mr Arve Jakobsson on Grayline Tour

Really suck

   

I booked the bus at 8:30 and waited for it from 8:10, but the bus never showed up until 9am which directly made me unable to arrive at airport on time and cost me more to take a taxi there. It’s also ridiculous to hear that the help center said I have missed the bus but the fact is that the driver never contacted me

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24 December, 2018 by Mr Yi Wang on Grayline Tour

   

Excellent!

24 December, 2018 by Mr Serghei Albu on Grayline Tour

   

Son nice guide tours and drivers :)

22 December, 2018 by on Grayline Tour

????????????????????

   

当日の電話でも、時間帯の変更を受け入れていただき、 また、私の拙い英語でも優しく対応していただきました。 とても親切な対応だと感じました。

22 December, 2018 by Mr Ogawa Kohei on Grayline Tour

Great transfer service

   

I should have booked prior to flying out. Used Gray Line for our return flight. Easy to book, really nice coach. Prompt service. Like many coaches in Iceland you need to be at your nearest hotel stop 30 mins prior to the booking time. The coach was there bang on time.

21 December, 2018 by Mr Edwin Osei on Grayline Tour

Fantastic, clear and concise! Very helpful and friendly staff.

   

Highly efficient transfer service with very helpful and well informed staff! Would definitely recommend.

20 December, 2018 by Mr EREN SAH on Grayline Tour

Do not trust the airport transfer

   

Booked the transfer from hotel to airport. Driver passed by the pickup point without stopping. When I message-chat them the staff was indifferent and did not seem to boder. I later made a e-mail complaint but they ignore/avoid the issue and did not give direct reply. Rather, they dwell on irrelevant details. NEVER rely on them for airport transfer unless you have a lot of time to make other arrangement should they fail to turn up.

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20 December, 2018 by Mr Michael Tat Wo Ho on Grayline Tour

   

Timely, convenient service. Thanks!

20 December, 2018 by Mr Nicholas Goodmanson on Grayline Tour

   

10!

20 December, 2018 by Mr Strahinja Babovic on Grayline Tour

Our Airport Transfer Experience

   

The value for the service was worth it. However, once the details of the airport transfer was not very well laid out. At no point was I informed that we would need to change buses to get to our hotel until the driver made an announcement over the PA. The ride was to the hotel from the airport was scenic and the seats were comfortable, although very tight. For a larger person, I can imagine the seats being very uncomfortable.

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19 December, 2018 by Mrs Danielle Garfield on Grayline Tour

TERRIBLE SERVICE - NEVER RECOMMENDING THIS TO ANYONE

   

Terrible service. My pickup for the airport was for 530am and nowhere was it mentioned that the pickup is at 5am. I reached the pickup point at 518am and there was no bus. I waited till 545, upon which I called the customer service number and was told that the bus comes half an hour before time. WHY WOULD A BUS THAT WAS SCHEDULED FOR A PICKUP AT 530 SHOWUP HALF AN HOUR EARLIER?????

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19 December, 2018 by Mr Thomas Mathai on Grayline Tour

friendly safe drivers.

   

Friendly helpful and safe drivers. Both drivers shuttle and main were extremely helpful.

19 December, 2018 by Mr Kent Benson on Grayline Tour

   

Very professional and punctual service and affordable transport to the airport. Would recommend to anyone visiting Reykjavík in a heartbeat.

19 December, 2018 by Ms Emily Raffay on Grayline Tour

Arriving on time

   

Recommendation. The driver arrived to pick us up on time.

18 December, 2018 by Ms Norashidah Hassan on Grayline Tour

   

easy and fast. i booked just 2 hours before the transfer and gotten an is instant confirmation.

18 December, 2018 by Ms tarn cheng lee on Grayline Tour

Good value and comfortable coaches

   

Good value and comfortable coaches.

18 December, 2018 by Mr chris matthews on Grayline Tour

The best and most reliable coach operator

   

Great service and very very reliable

18 December, 2018 by Mr Adam Odell on Grayline Tour

   

The pickup time at the designated stop was not clear. We signed up for the time slot of 10:30a- 11:15a. This is already a long time to be waiting out in the cold. The bus did not come within this time frame and when we called we found out that the bus came at 10. When the representive rebooked out ticket for 12p, that reservation said the time of 12p however our original booking did not clearly state that in fact it wasnt a time range and the bus would be coming at 10a.

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18 December, 2018 by Ms Khushboo Patel on Grayline Tour

Perfect

   

Perfect Tour and wonderful guide. Absolutely great

17 December, 2018 by Ms tove rasmussen on Grayline Tour

On time

   

They were on time and the ride was smooth.

16 December, 2018 by Ms Jessica Martino on Grayline Tour

Bus ride to airport

   

Bus was comfortable smooth ride. Will recommend.

15 December, 2018 by Ms Latoya A Clarke on Grayline Tour

   

Pick up service is very convenient.

15 December, 2018 by Mr yinan wu on Grayline Tour

   

By mistake I booked the wrong date without realizing that on my day of travel. By the Gray Line team was so nice, sorted thing out and let me continue the journey. Best service ever. Very grateful client.

14 December, 2018 by Ms Magdalena Cindric on Grayline Tour

Very good service

   

Services was very well

14 December, 2018 by Mr Santosh Raj Upreti on Grayline Tour

   

Good, reliable service. Well organised.

14 December, 2018 by Mrs Claire Middleton on Grayline Tour

A great tour hosted by a fantastic guide. Highly recommended.

   

A great tour hosted by a fantastic guide - Jacob. The tour went very smoothly and exactly to time. Jacob gave us a great insight into Iceland and its people as well as giving us all the information about the various sites we visited. Highly recommended.

13 December, 2018 by Mrs Aileen Lawson on Grayline Tour

   

Spacious bus, friendly driver

13 December, 2018 by Ms Nicole Wing Kiu Chiang on Grayline Tour

   

Muy buena experiencia

13 December, 2018 by Ms Virginia Delgsdo Benigno on Grayline Tour

Price was right, service was great

   

price and service, book with them.

13 December, 2018 by Mr Jack Skruch on Grayline Tour

Amazing!!!!!

   

Amazing, amazing, amazing experience!!! We book 4 tours with them. One time we were late, we called they came to the hotel to pick us up for the next tour! Everything was so smooth and went as planned, from the phone call, to cancelation to makeup tour, the service was excellent. The bus tour guides were knowledge and patience. If u want to book a tour, go with gray line!

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12 December, 2018 by Ms Nur Ghazali on Grayline Tour

Highly Recommended

   

the tours are very organized and always on time

12 December, 2018 by Mrs Jette Pabalinas on Grayline Tour

   

Easy to understand and process

12 December, 2018 by Ms Mary Ann Tsang on Grayline Tour

Great Service

   

Grayline provided an excellent, hassle-free experience. Staff where great and booking was easy

12 December, 2018 by Mr Steven Hosking on Grayline Tour

   

Shuttle services is on time and very comfortable.

10 December, 2018 by Mr U Hin Ip on Grayline Tour

   

Great service on time and I would definitely book them again would recommend them to anyone visiting Reykjavík

10 December, 2018 by Mrs Susan Weall on Grayline Tour

   

Good service and system to get to the airport

10 December, 2018 by Mr Daniel Harth on Grayline Tour

   

Super good. I missed the bus which pick up people in the town, they send another one to pick me up

10 December, 2018 by Ms Fang Ruan on Grayline Tour

   

Super service. On time and very friendly.

09 December, 2018 by Mr Anders Woetmann on Grayline Tour

   

Picked me up at the door on time. Really friendly shuttle driver. Comfortable seating and got to the airport in time.

07 December, 2018 by Mr Cathal Rushe on Grayline Tour

Excellent Service

   

Prompt pick up, quality coaches

07 December, 2018 by Mr geoff taggart on Grayline Tour

   

nice stuffs and services

06 December, 2018 by Ms Yuan Dai on Grayline Tour

   

Good service, and the best prices available with airport transfer as well on the hotel pick ups.

05 December, 2018 by on Grayline Tour

   

Fully recommend them

04 December, 2018 by Mrs Jade Harrison on Grayline Tour

Overall nice though a little bit confusing

   

They are very organized! The first communication was not obvious to me, and I could not reach the customer service only by calling them to help me understand that the transport takes me to their place from which I had to change. The drivers were also helpful, so no complaint, just would have been perfect if I understand that the airport transfer is actually a two-bus ride and that the selected time was for the departure from Gray Lines central place, so this is why an earlier pick-up is needed.

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04 December, 2018 by Mrs Monika Barabas on Grayline Tour

   

On time pick up and drop off

03 December, 2018 by Mr Jun Ren Tang on Grayline Tour

Great set

   

Easy to use and online system was great

02 December, 2018 by Mrs Samantha Wilman on Grayline Tour

   

I booked a one way bus trip to the airport. During the booking I was asked to provide my trip details (arrival time at destination, hotel at destination...) which did not make any sense considering the product.

02 December, 2018 by Mrs Aurelie Robert on Grayline Tour

Gut geklappt

   

Komfortabel und super. in Stosszeiten unpünktlich, hier wäre eine Berechnung von 1h besser als nur 45 Minuten. Registrierung noch verbessern, weg zum Flughafen wird Fluginformationen benötigt, Unterkünfte die nicht auf der Liste sind, können nicht hinzugefügt werden

02 December, 2018 by Mrs Beatrice Blum on Grayline Tour

   

Very convenient location and great service.

02 December, 2018 by Ms Erin Tanaka on Grayline Tour

   

Yes, I recommend it for sure

02 December, 2018 by Mrs Ines Quintana on Grayline Tour

Great ride!!!

   

It was just a perfect and easy way to get to the airport. The bus was on time and the service was great!!

02 December, 2018 by Mrs Nathalia Mahecha on Grayline Tour

   

My only suggestion is let it clear what time the bus is picking up in each hotel.

01 December, 2018 by Mr Rafael Tavares on Grayline Tour

Efficient and comfortable.

   

Picked up from our hotel by minibus which was on time and the bus was clean and comfortable, we were taken to the bus depot for transfer to a larger coach. Very impressed with how quick and easy the transition from the minibus to the larger coach was handled seemed to be far more efficient than competitors offerings. We did get caught up in traffic on the way to the airport but through no fault of the company, the driver got us there in good time and unloaded luggage efficiently. Would definitely consider using Gray Line for future trips.

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29 November, 2018 by Ms Karen Flood on Grayline Tour

   

Right on time. Very edfou!

29 November, 2018 by Mrs Andrea McCullion on Grayline Tour

   

Easy online booking transaction for our airport transfer

28 November, 2018 by Ms Lauren Goodchild on Grayline Tour

   

Punctual and clean, as always. I've used Gray Line 3 times and they are very reliable.

28 November, 2018 by Mrs Stephanie Henri on Grayline Tour

   

Excellent service, very organised and arrived on time. The journey fully explained in terms of stops and transferring to a coach. Would use again only wish we had booked the excursions with them.

27 November, 2018 by Mr Elaine Paul on Grayline Tour

   

Hotel pick up service was a joke since we had to walk 13 minutes to the pick up spot. We could have walked to the BSI terminal in less than 10 minutes. Pick up service was on time and the driver was very polite. I gave 3 stars because of the pick up restraint by the city law.

26 November, 2018 by Ms Ada Wong on Grayline Tour

As Good As It Gets

   

Precise and excellent in their pick up and drop off to the airport. We arrived with plenty of time and the coach was clean, comfortable and modern. Highly recommend, not only for value for money but also for peace of mind.

26 November, 2018 by Mr Zed Tooke on Grayline Tour

Bus was on time, spacious and comfortable seating. FOC on the pickup.

   

Excellent and fast response with email inquiries. Hassle free booking. The bus was on time, spacious and comfortable seatings. Free pickup from Reyjkavik city.

26 November, 2018 by Ms LayHong Tam on Grayline Tour

   

Good service. Airport pick up to hotel & return journey. Smooth as clockwork.

25 November, 2018 by Mr martin spicer on Grayline Tour

Tour experience november 2018

   

The girl at the Gray Liune office in Reykjavik says that I will be pick up "at the entrance of the church" I wait there without knowing that the bus stop is on one side of the church nt a "the entrance" so first day I loss 80USD. Tour Guide Jakob Jakobsen was great, too much knowledge and perfect way to explain, love it

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25 November, 2018 by Mr German Yanuzzo on Grayline Tour

Great service, but riders must be punctual!

   

I highly recommend using Gray Line for Airport transfer. When we booked for 5am transfer, we were told to be outside the Capital Inn Guesthouse by 4:30am. We got outside at 4:35am and realized it had driven away without us! We called the 24 hour helpline provided in the confirmation email and we're able to both confirm that we were indeed markes a no show and that we could get pick up at 5am and still make it to the airport 1:30 ahead of our flight -- no the ideal two hours but it still worked out just fine. We did not have to pay extra to get on the next bus and the man on the phone even offered to call us a Taxi if we preferred to get to the bus garage on our own. Excellent customer service, but some more information about the strict 30 min ahead of time would be helpful.

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24 November, 2018 by Ms Blaire Wilson on Grayline Tour

   

Missti af rútunni sem ég ætlaði að taka því ég beið á réttum stað en þvÍ var reddað og allt gekk bara vel fyrir sig.

24 November, 2018 by on Grayline Tour

Very professional and reliable, good guides

   

Great service, excellent guides, lovely tours

24 November, 2018 by Mr Felipe San Blas on Grayline Tour

   

Easy to purchase and choose what you need

24 November, 2018 by Ms Maria Jose Meza on Grayline Tour

   

service good but could have informed that the service provider had another name and tickets had to be obtained at the coach station to board the airport coach after pickup by transfer bus.

23 November, 2018 by Mr g taylor on Grayline Tour

Unclear pick-up time information

   

The transfer was fine. The problem is being picked up. We were at our hotel half na hour early and asked a bus driver whether his was the 13:30 bus, no, he told us, it was the 13:00. The confirmation email from Gray Line does not make it clear that 13:30 is the time from the TERMINAL, not your pick-up time. It makes reference to being to being ready 30 minutes early, but does not make it clear that your pick-up is 30 minutes earlier than your confirmation says.

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23 November, 2018 by Mr John Davey on Grayline Tour

Competitive and great service

   

Cheaper transfer, still perfect service received!

23 November, 2018 by Mr Giovanni Pompilio on Grayline Tour

Good price, nice employees

   

Definitely recommend! The airport transfers are fast, the driver was right on time, helped wirh my luggage and he was very polite. Price is really affordable as well.

23 November, 2018 by Ms Iulia Alina Pasch on Grayline Tour

   

The pick up location was very convenient and the price was good. The vehicles transporting us to the airport were comfortable and clean.

22 November, 2018 by Ms Sara Wheeler on Grayline Tour

hat gut geklappt

   

Perfekt abgeholt schnell am Flughafen

22 November, 2018 by Mr Andreas Rohrmann on Grayline Tour

Good service, but watch out for your luggage (if small)

   

Very nice booking experience, the initial driver however didn't care for our luggage as I had one small bag and he just put 3 other large checked-in bags and smashed mine when he could've just payed a little attention. Other than that, quick & on time.

21 November, 2018 by Mr Stefan-Gabriel Gavrilas on Grayline Tour

Reliable service and helpful drivers

   

Used for transfers from airport and return. Very good, arrived at time expected. Transfer by coach to depot and then a minibus to hotel.

21 November, 2018 by Mr Tony Turvey on Grayline Tour

Miou

   

Customer service beyond usual kindness, even though I missed my bus by my own fault, everyone was incredibly helpful. I missed my plane after all, but this made me happy. Politness is cool. Thank you. (:

21 November, 2018 by on Grayline Tour

   

Very professional

20 November, 2018 by Ms Andrea Woodward on Grayline Tour

   

Všetko bolo dobre...program výletu aj informácie od sprievodcu

20 November, 2018 by Ms Petra Zichova on Grayline Tour

   

Friendly. Punctual. but a few of your guys drive crazy fast — 2d trip to iceland. we will be back yet again! we would love to be on a coupon mailing list!

20 November, 2018 by Ms sabrina bindocci on Grayline Tour

Efficiency at its best

   

Cheapest I could find but the customer service was first class. Had cause to change booking as flight got cancelled. This was no issue for Gray Line and when I did phone back with new time, a driver was at my hotel within minutes. Efficiency at its best.

20 November, 2018 by Ms Mulika Ojikutu Harnett on Grayline Tour

Happy Customer

   

Gray Line were on time, the driver was pleasant and we were at the airport in plenty of time for our flight.

20 November, 2018 by Ms Lisa Allan on Grayline Tour

Very comfy and easy, drivers were kind and comunicable.

   

I can recommend to all tourisits to use Grey line serviss

20 November, 2018 by Mrs Maija Senina on Grayline Tour

   

High winds made for a tough ride to KEF but the driver handled it well, and was friendly at all times

20 November, 2018 by Mr Sean MacDonald on Grayline Tour

GOOD TIMES

   

Clean buses, on time, funny tour guides, GOOD TIMES

19 November, 2018 by Ms hedy WATROUS on Grayline Tour

Airport shuttle

   

I used the gray line to get from my hostel to the airport and it was great. Wifi was good, bus arrived as scheduled, no issues. Thanks!

19 November, 2018 by Ms Nicole Smith on Grayline Tour

   

Great!

18 November, 2018 by Mr Jacob Webb on Grayline Tour

   

Better price than FlyBus. Smooth booking process.

18 November, 2018 by Mr Supapong Areeprasertkul on Grayline Tour

Efficient airport transfer. Great customer service

   

Efficient airport transfer with great customer service support. At the last minute, I needed to adjust my pickup time and they were very accommodating.

17 November, 2018 by Mrs Jennifer Burke on Grayline Tour

The worst company ever

   

They made me wait for 40 minutes. They didn't arrive at the scheduled time. Plus, the van drivers are completely rude and drive like idiots. The only good thing in this company are the elderly bus drivers.

16 November, 2018 by Mr Aline Garroux on Grayline Tour

   

Very prompt pick up. Got us to the airport on time.

16 November, 2018 by Ms Kendal Spooner on Grayline Tour

Great customer service

   

I made a mistake while booking online. I emailed them and got a reply and corrected booking within 20 mins. Also very smooth transition between pick up bus and airport coach.

16 November, 2018 by Mrs Sarah Henderson on Grayline Tour

   

Everything was smooth, easy and on time.

16 November, 2018 by Ms Pernille Mogensen on Grayline Tour

   

Good Organisation

14 November, 2018 by on Grayline Tour

   

Great service and friendly drivers, would have no hesitation using gray line again.

14 November, 2018 by Ms Michelle Norton on Grayline Tour

   

We were very satisfied with the pick-up from the Hotel and drop at the Airport.

13 November, 2018 by Mr Ananjan Datta on Grayline Tour

   

Excellent service!

12 November, 2018 by Mr IVAN SANCHEZ on Grayline Tour

Excellent and Comfortable service

   

Excellent Service. Cheap and Comfortable. Also it was fast and I got to the Airport on time. Just as requested. Thanks for the service.

12 November, 2018 by Mr Jeison Quintero on Grayline Tour

   

Todos los tour son muy buenos, pero destaco la atención al cliente a través del chat, especialmente para los que se nos complica llamar por teléfono fuera de nuestro país.

12 November, 2018 by Ms Marina Miguez on Grayline Tour

I recommend

   

One of the cheapest services to get to the airport. they pick you up from your accommodation and are very punctual! very satisfying.

11 November, 2018 by Mr Anna Dommert on Grayline Tour

   

The service was clear, on time even in the late night.

10 November, 2018 by Ms Angela Giraldo on Grayline Tour

A must use company for a positive experience in Iceland

   

Really great tour guides, I learned lots and felt each coach ride was personalised. I also felt safe at all times - the guides even warned us about slippery steps etc at the different stops on the tour.

09 November, 2018 by Mr Jordan Cook on Grayline Tour

Unclear information

   

They should be more informative about pick up's in the Voucher. Missing the bus to the Airport isn't fun.

09 November, 2018 by Mrs Pia Kuusiniemi on Grayline Tour

Service was on time, smooth transfer between busses, with no waiting.

   

I liked the fact that I was picked up at my hotel and when we were brought to the terminal there was no waiting when I transferred buses. It was smooth and seamless and my luggage was transferred over before I even got on the bus.

09 November, 2018 by Mr Frank Crispo on Grayline Tour

Bus Driver "didnt see us"

   

Wait more than a minute for pickup or be more clear where to meet and time. Our details said to meet at 5:30. We arrived at 5:10 and until 5:40 no bus came. A dropoff car came and we asked him to call the office for us since we are tourists and dont have phone numbers or wifi. turns out we had to meet at 5 and the bus had left at 5:11(although this doesnt make sense as we had been at the busstop). We managed to get the next bus and we asked our connecting bus driver to leave 30 min early and because of this we actually made the flight.The customer service was rude when we tried to sort this issue out. I would not take this grayline service for my other trips

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08 November, 2018 by Ms Sara Haider on Grayline Tour

   

Prompt pickup and smooth transfer.

08 November, 2018 by Mrs Sandy Hsu on Grayline Tour

great service

   

great service, on time and good bus

07 November, 2018 by Ms Anne-Christin Doms on Grayline Tour

Iceland

   

Everything went really well and we loved the Northern Lights tour!

07 November, 2018 by Mr Nathaniel Degn on Grayline Tour

Gray Line is the way to go for travel excursions

   

Great experience on our trip to Iceland. Wonderful vehicles, well organized during pick up and drop off. Very professional and friendly service. Highly recommend using them on your trip to Iceland!

05 November, 2018 by Mr Scott Robinson on Grayline Tour

Great service

   

I used both airport services and a tour to the Secret Lagoon and Northern Lights and both services were very professional, on time and friendly service. I would use Grey Line again.

05 November, 2018 by Mrs Barbara Weisenbach on Grayline Tour

   

Perfect service. Nice guides.

04 November, 2018 by Mrs Maria Weiland on Grayline Tour

   

Whole procedure was very smooth and well run. The only thing I would mention was we were told to look for the tour rep in the airport and there was no one there. The bus was outside in the car park and we had to go look for it. Apart from that the service was excellent. The driver who picked us up from the hotel to go to the airport even came into the hotel to ask for us. I would recommend gray line and would use them again.

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04 November, 2018 by Mrs Kim Swinhoe on Grayline Tour

   

Gray Line was fast and prompt. They came right to the doorstep of my hostel. I would use again and recommend for airport pickup and drop-offs.

03 November, 2018 by Ms Lisa Malewiski on Grayline Tour

Great service

   

Pick up on time and quick transfer to airport. Driver very pleasant.

03 November, 2018 by Mrs Angela McCanny on Grayline Tour

   

Fantastic and very informative! Great knowledgable guide and some beautiful views.

02 November, 2018 by Mr Thomas Spencer on Grayline Tour

Great airport transportation service

   

Booking was easy

01 November, 2018 by Ms WENYING CHEN on Grayline Tour

Convenient!

   

Convenient and cheaper than other airport transfers.

01 November, 2018 by Ms Angela Lee on Grayline Tour

   

Excellent service.

31 October, 2018 by Ms Sarah Collins on Grayline Tour

   

預訂簡便,價格合理,服務可親。

31 October, 2018 by Ms Ying-Chin Lin on Grayline Tour

   

Did tours with a few different companies in Iceland, and Gray line was almost the most professional and well managed. The tour guides provided a wealth of knowledge about everyday things, such as explaining the different companies we drove past and even providing their own favourite stories about trolls and elves. Because of this, I chose to use Gray line for my airport transportation. I would highly recommend Gray line over many of the other companies for tours.

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31 October, 2018 by Ms Alanna Park on Grayline Tour

   

Golden Circle tour guide seemed inexperienced and did not interact with the group or even stand up to introduce himself. Very dry. Would have liked someone more lovely and interactive.

31 October, 2018 by Ms Jennifer Rappaport on Grayline Tour

Good service and helpful staff

   

I recommend Gray Line I will travel with this company again

31 October, 2018 by on Grayline Tour

   

Alles super funktioniert!

30 October, 2018 by Mrs Monika Stromberger-Puggl on Grayline Tour

Perfect!

   

Perfect, prompt, punctual and polite service.

30 October, 2018 by Mr Ulises Diaz on Grayline Tour

Perfect ride to the airport

   

On time, convenient location and drive provided personal touch by knowing my name. Clean bus and reasonable price for transportation to the airport

27 October, 2018 by Ms Dana Intlekofer on Grayline Tour

Comfortable ride with free wifi

   

Very good transportation! The bus was clean, comfortable and provided free WiFi. I would give 5 stars if they had provided a covered pick up location... Reykjavik was cold and wet waiting for a 4 am bus!

26 October, 2018 by Mrs Audrey Kier on Grayline Tour

Prompt pickup but should advise that there will be a bus transfer

   

I liked the very prompt pickup from my hotel. I was under the impression that the bus would take us directly to the airport and I was not aware that there would be a bus transfer to a bigger bus to the airport. The Gray Line website should state that there will be a transfer to a bigger bus that will also wait for other pickups to arrive to get on the same bus if going to the airport to allow the customer to choose an earlier time if needed to allow time for checking in at the airport. Other than that, the ride to the airport went smoothly.

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26 October, 2018 by Ms Tina Chan on Grayline Tour

   

The map with “pickup points” appeared to suggest pickup would not occur at the doorstep of our hotel. I had to call the office to verify we would be picked up at the hotel.

25 October, 2018 by Mr William Condon on Grayline Tour

   

nice, too much info to enter and did not understand some of the needed information.

24 October, 2018 by Ms Karolin Poska on Grayline Tour

   

Allt í sóma

24 October, 2018 by Mr Thorhallur Halldorsson on Grayline Tour

A must for tranport to/from airport

   

Couldn’t have been easier. I booked it the night before an early pick up and had no issues.

24 October, 2018 by Ms MACKENZIE BOWER on Grayline Tour

   

Average

24 October, 2018 by Mrs Jennifer Clarkson on Grayline Tour

   

Ease of use

23 October, 2018 by Mr Fredric Bloomstein on Grayline Tour

   

Easy booking

23 October, 2018 by on Grayline Tour

   

the airport shuttle is reliable

23 October, 2018 by Ms YUQING CHENG on Grayline Tour

Alright, but could be better

   

Never got the e-mail With the voucher, har luckily downloaded it manually right after booking. Arrived at the airport 15 min late.

22 October, 2018 by Mr Aldo Dyrvik on Grayline Tour

   

Wir landeten zu früh und die freundliche Grayline Mitarbeiterin buchte uns auf den früheren Bus in die Stadt. Abholung zum Flughafen klappte auch wieder super.

21 October, 2018 by Mrs Barbara Probst on Grayline Tour

Comfort!

   

Very comfortable ride in nicely-appointed bus... Love the free wifi and USB connection! One suggestion: have the bus stop at a covered location... We got very wet waiting for our ride.

21 October, 2018 by Mrs Audrey Kier on Grayline Tour

Perfect pick up

   

Good and convenient

20 October, 2018 by Mr Hoi Kit Chan on Grayline Tour

   

Služby gray line Iceland jsou naprosto spolehlivé s kladným přístupem k lidem.

19 October, 2018 by Mr Milo? Nejezchleb on Grayline Tour

   

Safe driving. pick-up On-time.

19 October, 2018 by Mrs Karol huichen Hsu on Grayline Tour

   

It was easy to book.

18 October, 2018 by Ms Jenny Hu on Grayline Tour

On time and efficient.

   

Easy to book tickets online.

18 October, 2018 by Ms Anna L. on Grayline Tour

   

Extremely easy to book online.

17 October, 2018 by Mrs Maria Lopez-Bresnahan on Grayline Tour

Convenient and affordable!

   

They picked us up from a local bus stop near the hotel - convenient, comfortable and affordable!

17 October, 2018 by Ms Chasity De Jesus on Grayline Tour

Terrible costumer service & almost missed my flight

   

Online booking was fine. It was my mistake to book my bus at 5am instead of 5pm. But no one ever inform or call me when I didn’t show up for morning 5am bus. They could informed me and I can change my booking or I’m willing to buy another ticket. I almost missed my flight and when I waited for 30 minutes in the afternoon and learned my bus was gone with their bad customer service online, I ended up called a taxi. It costed me $160. They didn’t do anything to help rather than being diffensive. I wasn’t arguing for refund at all. But simply pissed for their attitude and almost missed my flight.

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16 October, 2018 by Ms Vivian Qin on Grayline Tour

   

Отличный вариант доставки до отеля.

16 October, 2018 by Mr Siarhei Vasilenka on Grayline Tour

Easy to book and service is friendly and reliable

   

Straightforward and very easy to book online. The pickup was on time and driver was very friendly.

15 October, 2018 by Mr Tommy Chen on Grayline Tour

On time

   

On time.

15 October, 2018 by Ms Anne Fitzgerald on Grayline Tour

   

On time, great service and amazing customer service!

12 October, 2018 by Mr Luis Belisario on Grayline Tour

Airport shuttle pick up issue

   

I had a airport shuttle scheduled. Even though my ticket indicated a bus stop 3 pick up at 230 am, they either didn't have the right pick up location or forgot about me. I'm giving them more than one star because I called their phone line and they had someone come pick me up for the 3 am shuttle. I still made my plane with plenty of time, but that's because I left 3 hours instead of the traditional 2.

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12 October, 2018 by Ms Aria Wuertz on Grayline Tour

Disorganized at the transfer point

   

After the collector van picked us up, we transferred to a larger bus at near the cruise terminal. We waited for 15 minutes and no other buses showed up. The driver seemed frustrated and made a call to someone. Finally, he drove to the airport but this wasted 15 minutes of time at the transfer point, waiting for no one else.

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12 October, 2018 by Mr Steven Maitlen on Grayline Tour

Great but need more time!

   

We had a great "guide" but because our group was large she needed a voice inharnsment system plus the high wind id not help. We wanted more but time was against us, could the trip start earlier and or finish later?

11 October, 2018 by Mr Barry Lowe on Grayline Tour

Great service

   

Very quick timely efficient service. So easy to book online. Drivers are helpful and friendly.

11 October, 2018 by Mr Sean Andrews on Grayline Tour

Good service

   

Neat and good service, everything was on time.

11 October, 2018 by Mrs Linda van Vugt on Grayline Tour

   

Cheaper thank flybus, Pickup on time, and comfortable chair.

11 October, 2018 by Mr Michael Huang on Grayline Tour

   

Shuttle pick-up from town was on time and got us to the main bus in good time. Had no problem cancelling one of my other purchases, customer service replied quickly and processed my request without a problem.

10 October, 2018 by Ms Lindsay Patrick on Grayline Tour

   

Expensive service! But cheaper to the others if booked online.

10 October, 2018 by Ms Maria Amparo Prieto Roca on Grayline Tour

   

Pickup on time. Great driving in bad weather.

10 October, 2018 by Mr Kenneth Mackie on Grayline Tour

   

We had a good ride to the airport.

09 October, 2018 by Mr Gerald Walters on Grayline Tour

Great day trip in Iceland

   

The website was easy to use as it listed all of the available tour options including price conversions for your choice of currency. The options also included reviews from prior experiences which were really helpful in making my decision

09 October, 2018 by Ms Teresa Vannatta on Grayline Tour

Smooth online booking

   

Online booking was easy. Driver was punctual. Very impressed with the entire handling of the transportation.

09 October, 2018 by Mrs Laura Burgos on Grayline Tour

Mostly disappointing

   

This is the 2nd journey I've booked with Grayline during my Iceland trip. I had to pay the same amount as my ticket with Grayline cost for a taxi to the nearest hotel pick up. I was picked up from a hotel by a man in a minivan who grumpily mentioned "It's not time yet" when I asked if he was my airport pick up. I highlighted that it is raining, cold and very early in the morning - at which point he let me in. He checked my name and proceeded to wait until the pick up time (even though nobody else showed up - odd). He told me to get out of the bus after a short drive and said a different bus will show up. I waited around at the bus shelter for 20 minutes for the next bus to arrive, without any idea what the look for. The next bus was the same type of minivan; I don't know why we needed the 3 people who headed to the airport at that time to be picked up in different minivans. Why not have one driver in one minivan picking everyone up? That way there is no waiting around and we could have heading to airport straight away - it was a cold and rainy night, so minimising the standing around time would have been great. The 2nd bus driver was lovely and helpful; the first was very grumpy. I would like to see a more refined pick up system and more options to be picked up from within Reykjavik - my hotel was not anywhere near a pick up point, so it ended up costing quite a lot. I'm not sure I would use Grayline again, next time I will book a car in advance as that would have been cheaper.

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09 October, 2018 by Ms Marlies van Wijk on Grayline Tour

   

Puntuale

09 October, 2018 by Mr Edoardo Savino on Grayline Tour

   

Prompt service on airport transfers. Straight to airport door

08 October, 2018 by Mrs Wendy wilson on Grayline Tour

   

efficient pleasant service, transfer from smaller bus to transport bus to airport was smooth, all the passengers had to do was board the bus they did everything else

08 October, 2018 by Ms Rochelle Dressler on Grayline Tour

Would definitely use this service again

   

The booking service for Gray Line Iceland was very easy to use and quite straight forward. The pick up times and the drop off at the airport were right on time despite inclement weather the day I used the service. I would definitely recommend using Gray Line Iceland, and would use them again myself.

08 October, 2018 by Ms Alexis O'Neill on Grayline Tour

Traveling with Gray Line to the Airport was perfect!

   

We were so very pleased at how prompt our Airport pick was. We were picked up exactly on time, we arrived at the Gray Line terminal to the moment on time, and then the large bus to the Airport was spot on. Great to have no worries about getting picked up and and dropped off on time! Would like to mention our driver who picked us up - his name began with a G. He was also our guide for another of our Gray Line tours. He always had a smile on his face, and was courteous and cordial.

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07 October, 2018 by Mrs Faith Shouse on Grayline Tour

   

Punctual and affordable

07 October, 2018 by Ms Lia Vargas on Grayline Tour

EXCELLENT SERVICE

   

EVERYTHING WORKS FINE! THANK YOU !

07 October, 2018 by Mrs Garyfalia Mantzanidou on Grayline Tour

   

God service. On time.

07 October, 2018 by Mr Jamie McGlaun on Grayline Tour

Excellent company for travel.

   

They were very punctual , very helpful def recommend them.

06 October, 2018 by Mrs Bernadette Morris on Grayline Tour

   

Clear directions for pick up. Prompt and clean vehicles

06 October, 2018 by Mrs Virginia Seay on Grayline Tour

Efficient and on time

   

Helpful representative at Keflavik Airport when we arrived, busses ran on time, we got help with bags.

05 October, 2018 by Mr Adrian Hobson on Grayline Tour

Worked perfectly

   

The hotel we stayed at recommended Gray Line and I’m glad did. Booking was easy and got confirmation straight away. On the day, the shuttle bus arrived on time, drppped is at the main coach which left on time and got us to the airport in good time. Would recommend this service with hotel pick up

04 October, 2018 by Mrs Sonia Foxley on Grayline Tour

   

Clean, good wifi, on time

04 October, 2018 by Mr Adriana Jimenez on Grayline Tour

efficient and quick

   

Ease of use.

04 October, 2018 by Mr Hoan Au on Grayline Tour

Always on time!

   

Gray Line is always on time. Very reliable.

03 October, 2018 by Mr walter crain on Grayline Tour

   

picked up on time from outside my accomodation, get to airport smoothly

03 October, 2018 by Ms Karina Cheung on Grayline Tour

Not Clare the cost of service

   

Never mentioned that the bike cost 25euro... Only in little term of contract

03 October, 2018 by Mr Pierre Sapei on Grayline Tour

   

Good, only wifi missing.

03 October, 2018 by Ms Mia Rodic on Grayline Tour

Way too expensive if you travel with bicycle

   

In the option wasn’t even mention that I had to pay for my bicycle..just at the very end in the very last terms and conditions to flag. I didn’t even read it. And was the double of the price! I was travel with 2 other friends with bike too. Next time we will rent a car for sure: way less expensive.

03 October, 2018 by Ms Caterina Tixi on Grayline Tour

   

i had to call with questions, lady was very short and rude

03 October, 2018 by Mr Sadeq Ismail on Grayline Tour

Great Option

   

Fast and easy booking online. The reasonable price is a big plus! Pick-up was seamless...driver was on time. Will definitely use grayling again!

03 October, 2018 by Mrs jennifer vega on Grayline Tour

   

The minibus came to pick us up at the hotel and then we changed to the bus to the airport. The bus is comfortable. All the luggages were handled by the grayline staff. It is very convenient to take the bus to the airport.

03 October, 2018 by Ms Cherng-Der Liao on Grayline Tour

   

Online experience is really great and easy

02 October, 2018 by Ms Gabriela Andrea Cervantes Tellez on Grayline Tour

   

Very helpful. Knowledgeable tour guide. Flexibility in pick up location s

02 October, 2018 by Ms Orla Curran on Grayline Tour

   

Comforts and on schedule.

02 October, 2018 by Ms Alexandra Forninge on Grayline Tour

   

They were basically on time and it was a super easy transfer from shuttle to bus to airport. Everything was clean and organized. Very efficient.

02 October, 2018 by Ms Elizabeth Knight on Grayline Tour

Buen servicio. Merece la pena.

   

Servicio perfecto, ajustado correctamente a lo expuesto y llegando a la hora prevista con poco retraso.

02 October, 2018 by Mr Carlos Huertas Mercader on Grayline Tour

   

Arrived on time, drivers were friendly and helpful. Vehicles were clean and taken care of.

02 October, 2018 by Mr Thomas Audley on Grayline Tour

Pretty good service

   

I took a bus from the airport into Reykjavik. I had no idea where to meet the bus, so that information should have been provided to me. I was unable to hear the video that was being played for the passengers because of other music that was being played by the driver. The bus was clean, comfortable, and on time. After being dropped off at the hub, I got on a smaller bus. When booking online, it was indicated that I would be dropped off at my hostel, but instead was dropped off a few blocks away. The driver was friendly and helpful with instructions on how to walk to the hostel. If I had brought a lot of baggage, it would have been a difficult situation. The return buses to the hub and to the airport were also clean and comfortable. I find the employees to be friendly, and I appreciate the fact that the buses stay on schedule. I would definitely use your service again. Maybe just be clearer on pick up and drop off locations. It's difficult coming from another country and then have to try to figure things out while being exhausted from a flight.

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01 October, 2018 by Ms Rebecca Ryan on Grayline Tour

Good service

   

Service was on time. Friendly bus driver.

01 October, 2018 by Ms Emilia Makowska on Grayline Tour

   

Allt fungerade, lätt att beställa på nätet, samt transporterna fungerade. Chaufförerna hjälpsamma med bagaget. Kan kommenderas.

01 October, 2018 by Mr Stig Lindqvist on Grayline Tour

   

They were on time and polite.

01 October, 2018 by Mr Sadi Maria on Grayline Tour

Very efficient service!!

   

Simple booking system

30 September, 2018 by Ms Sarah Odell on Grayline Tour

   

Great service, all on time and good level of comfort on the buses

29 September, 2018 by Mr Stuart Nelis on Grayline Tour

   

It is easy to book and the service is excellent.

29 September, 2018 by Mr jim chuang on Grayline Tour

Excellent experedinnce.

   

We were mist pleased with our Gray Line Iceland experience. We were picked up very close to our hotel by a shuttle , and tranfered at the bus terminal to a much larger bus which brought us to the airport. Would highly recommend Gray line!

29 September, 2018 by Mr Brian Sarsfield on Grayline Tour

   

no pick at Hostel, early morning pick up for airport transfer w/non-caring drivers.

29 September, 2018 by Mr gerhard van Andel on Grayline Tour

   

One of the best tour companies I know

29 September, 2018 by Mr Olav Pirmajer on Grayline Tour

Great service!

   

They we're prompt in their pick up, and brought me to the airport quickly and in comfort.

28 September, 2018 by Ms Anita (Elizabeth) Diaz (Hitchcock) on Grayline Tour

Efficient safe service. Great tour guide.

   

Great organisation. I first picked up the airport drop off. Very efficient. I had a Golden Circle tour with Gray Line and the tour guide was very funny and also informative. Enjoyed it all. Chose Grayline to take me back to the airport. Drivers helpful and safe. No complaints.

28 September, 2018 by Ms Sulwen Taylor on Grayline Tour

   

Convenient and less expensive choice

27 September, 2018 by Ms Chiuyee Yau on Grayline Tour

Best bus service from KEF

   

Website made it very easy and simple to book trip, driver was on-time and friendly. Price was the least expensive ride to and from KEF.

27 September, 2018 by Mr Donna Eynon on Grayline Tour

Best of a bad bunch.

   

A little overpriced (not uncommon for Icelandic airport transfers they are hugely expensive!) Having to change buses mid journey is hugely inconvenient and you're not told in advance. I ended up accidentally losing some of my items because we had to rush to change buses. The drivers were friendly. The first driver played really nice jazz music and the bus was comfortable, wish we could have stayed with him for the whole journey!

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27 September, 2018 by Ms Cattrina Mott on Grayline Tour

Immer wieder zu empfehlen

   

Service ist 1 A !!

26 September, 2018 by Mrs Isabel Weissmann on Grayline Tour

   

Ok

26 September, 2018 by Sra Mihaela Mormeci Ifrim on Grayline Tour

Muy profesionales, podrian ser un poco mas pacientes

   

Son muy profesionales, pero deberian ser un poco mas flexifles a la hora de recoger.... por un minuto te dejan

25 September, 2018 by Mr Ivan Navarro on Grayline Tour

   

Hæ, ég fer stundum með Gray line þvi ég bý nálægt Hamraborg. Verð samt mjög pirruð þegar ég fer fyrst í Holtagarða, því á vefsíðunni ykkar er mjög erfitt að átta sig á því. Ég mistti næstum af flugi síðast. Setjið endilega skýrari upplýsingar á heimasíðunni ykkar um þetta!

25 September, 2018 by Mrs Thorunn Jonsdottir on Grayline Tour

Nice Job Gray Line!

   

Great experience. Thank you!

24 September, 2018 by Ms Diana Emma on Grayline Tour

   

100%

24 September, 2018 by Mrs Sawittree Prueangwicha on Grayline Tour

Easy and inexpensive trip to airport

   

We just took the airport transfer from Hallgrimmskirkja to Keflavik Airport. It was easy, fast, and smoot5h. I would recommend and book this with Gray One again (they were a lot cheaper than FlyBus).

23 September, 2018 by Mr Philip Andrew on Grayline Tour

Great service

   

Turned up on time and delivered us safely

23 September, 2018 by Mr Mark Lawrence on Grayline Tour

   

They were prompt, on time and a smooth transport. The bus was clean and comfortable.

23 September, 2018 by Ms Cat Changco on Grayline Tour

   

Good

22 September, 2018 by Ms Jacqueline Siegel on Grayline Tour

   

great service, well organized!

22 September, 2018 by Mr wai kong chow on Grayline Tour

   

Service is excellent and the buses always depart on time.

22 September, 2018 by Ms Arni Abdul Razak on Grayline Tour

   

Punctual and helpful staff. I suggest that electronic vouchers be available when booking online as a printer may not be available to everyone (as it happened to be in my case).

22 September, 2018 by Mrs Louise Pouliot on Grayline Tour

   

On time, as agreed, safe drive.

22 September, 2018 by Mr Andrej Zajec on Grayline Tour

Best value between Keflavic and Reykjavik

   

The hub and spoke system that Gray Line uses to retrieve passengers from around town and then deliver them to Keflavic Airport is efficient and priced right. It takes approximately 45 minutes from the time you get to the Gray Line terminal, but once at the airport you are right at the airline terminals and it was easy to check in. Make sure you reserve a spot when heading to Keflavic. When leaving the airport for Reykjavik, it isn't as important to reserve as you can buy the tickets on the bus.

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20 September, 2018 by Mr Chris Waldheim on Grayline Tour

Punctual, professional and always reliable!

   

Simple smooth and easy!

20 September, 2018 by Mr Eshwaran Balasubramanyam on Grayline Tour

   

Always on n time and courteous.

20 September, 2018 by Mrs Candice Roy on Grayline Tour

Excellent service.

   

Prompt and efficient, easy to work with.

20 September, 2018 by Ms Barbara Eiswerth on Grayline Tour

Highly recommendet

   

Friendly personnel, service in time, low priced, modern fleet of vehicles

19 September, 2018 by Mr Werner Peter on Grayline Tour

   

Ottimo servizio. Perfetto per orario, chiarezza, gentilezza.

19 September, 2018 by Mrs DANIELA DROGHETTI on Grayline Tour

   

We only had one full day in Iceland on this trip and we could not have asked for a better day. the locations we saw were incredible, our tour guide was great and we never felt rushed. It was a great day!

18 September, 2018 by Mr Shawn Harris on Grayline Tour

Good choice

   

The way was safe and fast, they dropped off us to the closest place to our guesthouse. Bus driver was very nice.

18 September, 2018 by Ms Alena Findrik Balogova on Grayline Tour

   

Ich habe noch nie einen pünktlicheren Shuttle gehabt. Alles super!

18 September, 2018 by Mrs Stefanie Uhrig on Grayline Tour

   

Eu recomendo pois eles são bem profissionais e organizados, gostei muito

17 September, 2018 by Ms Carolina Kano de oliveira on Grayline Tour

   

Easy to book

17 September, 2018 by Ms Louise Bone on Grayline Tour

What a fantastic experience!!

   

What a fantastic experience!! Simple booking, on time pick up, stunning scenery and excellent guides providing lots of information. I would heavily recommend anyone using Gray Line!

17 September, 2018 by Mr Patrick Cousine on Grayline Tour

   

1. našli kabelkus doklady a vrátili mi ji 2. promptně změnili čas a místo transferu

16 September, 2018 by on Grayline Tour

I just did.

   

Easy t use the web site. Picked up on time by a courteous driver. Delivered on time. Not sure what more you could ask for.

14 September, 2018 by Mr Roger Caldwell on Grayline Tour

Convenient and On Time

   

Website was easy to use, and confirmation email was received instantaneously. Pick up from hotel occurred and arrival at airport occurred on time.

14 September, 2018 by Ms Sharon Downie on Grayline Tour

Wonderful

   

Professional and punctual. 5 stars. Couldn't ask for more.

13 September, 2018 by Ms Terencyia Hawkins on Grayline Tour

Good option for airport transfer

   

It was really easy to book online

13 September, 2018 by Mr Hermes Villamor on Grayline Tour

   

They were always on time and good customer service.

13 September, 2018 by Ms Lisa Enriquez on Grayline Tour

   

pontualidade e atendimento

12 September, 2018 by Mr DINU Blechner on Grayline Tour

   

Good service with friendly staff. Most reasonable way of seeing Iceland's sights.

12 September, 2018 by Mrs Marilou Tablang-Jimenez on Grayline Tour

Professional, on time, comfortable, reliable

   

Great service, I used them to and from airport, it’s well organized and super simple. Everything is well explained and organized

11 September, 2018 by Mr Marzena Wrona on Grayline Tour

Super satisfied customer

   

Very professional and on time. It was a great tour.

11 September, 2018 by Mr Paul Botta on Grayline Tour

More direction please

   

There bus was quite a bit away from the terminal and there was nobody providing any direction. It was also located close to an airport shuttle bus meaning a number of people looking forward for grayline joined the wrong line. Once on board everything else was fine and return pickup from hotel to airport was trouble free

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10 September, 2018 by Mr liam mcdonnell on Grayline Tour

   

The driver wasn't there on time which made us - and other passengers insecure if we had missed our pickup.

10 September, 2018 by on Grayline Tour

   

good

10 September, 2018 by Ms JINGYI WU on Grayline Tour

Easy and Comfy

   

Comfy and customer friendly, I took this ride to Keflavík airport quite often this year and it was always without issues.

09 September, 2018 by Ms STEFFI MEISL on Grayline Tour

Fine

   

They didn't have my details and I wasn't checked in even tho I ad a confirmation email. I could have possibly missed my flight and that's unacceptable.

09 September, 2018 by Mr joshua Henschel on Grayline Tour

   

Sehr zuverlässig und freundlich!

09 September, 2018 by Ms Lena Welsch on Grayline Tour

   

I booked a transfer from Reykjavík to Keflavik Airport the night before using their on line system. All was well until the next morning when I realized I had booked a 5:00 am transfer rather than the one in the afternoon. I called Gray Line and they immediately updated my reservation to 5:00 pm with no fuss. Pick up was on-time and despite heavy rush hour traffic we arrived at the airport only 10 minutes later than scheduled. Great service and good value. Thanks.

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07 September, 2018 by Mr James Suggett on Grayline Tour

   

Cost effective service, prompt & friendly.

07 September, 2018 by Mr Douglas McCormick on Grayline Tour

   

During the years I used the Grayline airport transfer multiple times. Pickup was always on time. Friendly staff. I highly recommend booking your airport transfer with Grayline.

07 September, 2018 by Ms Annelies Barentsen on Grayline Tour

Worthwhile service

   

It took a couple of tries to correctly book. Hard to check info without re entering all info. Had to enter “arrival” info even for a departure.

07 September, 2018 by Ms Laura Evans on Grayline Tour

Great!

   

No problems, and was great!

06 September, 2018 by Ms Sahvanna Kochetkova on Grayline Tour

   

Good. Just the driver was there ten minutes before scheduled at my hotel.

05 September, 2018 by Mr Dirk Grunert on Grayline Tour

fix your website/ticket instructions

   

We booked online requesting pick up from our hotel to the airport. The online instructions were not clear. we ended up waiting outside the hotel until we called to find out we were spose go a bus stop at city hall instead. the bus ticket emailed to me states pick up at my hotels name... not at the bus stop at city hall.Even at the bus stop from city hall to the main bus to the airport people were confused as to what there ticket bought them. Several people thought they had purchased bus ticket airport but really had just purchased on ticket to the bus that goes to the airport.... fix your website produce clear instructions that tell the people where the need to be to get the bus on the emailed ticket... and the tickets should tell you what they are for....

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05 September, 2018 by Mr Christopher Shook on Grayline Tour

Excellent service

   

Pick up on time, response to email very fast, employee is very helpful and friendly

05 September, 2018 by Ms Jinbao GAO on Grayline Tour

   

Comfortable economical and convenient

05 September, 2018 by Mr Satish Rakshale on Grayline Tour

   

Excellent Service! On time and safe.

05 September, 2018 by Ms Caitlin Holden on Grayline Tour

Punctual, quick, polite, helpful.

   

Punctual, polite, helpful, quick. All the best.

05 September, 2018 by Ms Jelena Curic on Grayline Tour

I would recomend it !

   

Pick up Bus was coming streight on time. The Busdriver has switched oure bags from the small Pick up Bus to the big Bus to the Airport. Thank you for the Service. I would recomend it !

05 September, 2018 by Ms Stephanie Weiss on Grayline Tour

   

Online booking was quick and simple.

04 September, 2018 by Ms Samantha Bihun on Grayline Tour

   

Wird mussten nur sehr kurz warten und wurden beim Hotel abgeholt. Kurz umsteigen am Busterminal. Hier keine Wartezeit. Der Fahrer hat das Gepäck umgeladen. Sind auf die Minute genau am Flughafen angekommen

04 September, 2018 by Mr Diego Zurbriggen on Grayline Tour

Great experience!

   

I would definitely recommend Gray Line to anyone travelling to Iceland and need a ride between KEF and Reykjavik. Booking online was easy and convenient, and I appreciated that (for an extra fee) they picked me up at my hostel. It was worth the pick-up fee, as it made things so much more convenient.

03 September, 2018 by Mr Benjamin Reigstad on Grayline Tour

Easy and flexible

   

I really appreciated the flexibiity of changing the bus pick-up time.

03 September, 2018 by Ms Julie St-Pierre on Grayline Tour

   

Easy and simple online booking.

03 September, 2018 by Mr Christian Ott on Grayline Tour

Excellent experience

   

The entire experience was excellent. The driver came on time and the ride to the airport was great.

03 September, 2018 by Mr Gil Dror on Grayline Tour

   

Good organised transport to the airport

02 September, 2018 by Ms Morgane Janssens on Grayline Tour

Awesome airport shuttle

   

bus was in right time at pick up location, everything was absolutely great :) i highly recommend it to everyone.

01 September, 2018 by on Grayline Tour

   

Simple and straightforward.

31 August, 2018 by Mrs Jimena Garcia on Grayline Tour

   

The service was easy to schedule, quickly confirmed with all necessary details, and beautifully executed. Could not have been easier.

31 August, 2018 by Ms Kim Madarasz on Grayline Tour

   

On time and comfortable

30 August, 2018 by Ms Taylor Weigel on Grayline Tour

Great

   

On time, efficient. Quick to answer to e-mail questions.

30 August, 2018 by on Grayline Tour

   

Ontime

30 August, 2018 by Mrs A Yee Than on Grayline Tour

   

Easy booking, on time, comfortable.

30 August, 2018 by Mr Martijn Veltmaat on Grayline Tour

   

NICE WORK

30 August, 2018 by Mr Kshitij Bhutada on Grayline Tour

Grayline top notch service

   

easy system to understand and on time

29 August, 2018 by Mr thomas nielsen on Grayline Tour

   

Very easy for first time travelers

29 August, 2018 by Ms Katie Beach on Grayline Tour

A lot of struggle.

   

The meeting point for pick up was not clearly specified. Thus we missed the first pick up. The bus to the airport went out of order. We spent an extra 1/2 h. The price feels pretty high for 40 min ride by Bus.

29 August, 2018 by Mr KAROL Ballion on Grayline Tour

Excellent service, confusing online booking.

   

A professional and efficient transfer service to the airport with prompt and helpful drivers. I did find booking online a bit confusing as the timings at different locations were unclear. Grayline need to make it clearer that when you are booking a collection time this refers to the time you anticipate arriving at your central Reykjavik depot, rather than the collection ftime from the individual hotel as I had assumed. Having booked, I rang up the office to double check and was given helpful advice.

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29 August, 2018 by Mrs Nicola Lindsey on Grayline Tour

   

Prompt pick up, professional driver and tour guide, good wifi

28 August, 2018 by Ms Gurneet Sandhu on Grayline Tour

   

On time, comfortable and cheaper than alternatives

28 August, 2018 by Mr Jules Meunier on Grayline Tour

   

Very simple booking process, and very clear

27 August, 2018 by Mr Ryan Cook on Grayline Tour

Worked as expected.

   

Worked as expected.

27 August, 2018 by Mr Vladimir Zorin on Grayline Tour

   

Quiet and comfortable coaches

27 August, 2018 by Mr Jon Whiteley on Grayline Tour

Good customer service

   

Not having used then before,we were concerned when we did not see any Grey Line buses stopping at our stop. When one came, the driver told us he was just doing off and not picking up. I told him we were supposed to be picked up around 1:30 and were concerned as it was 1:45. He immediately called dispatch and told us the driver was on his way. Sure enough, the bus showed up a minute later. Every one was very courteous and helpful.

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26 August, 2018 by Mrs Leslie Bojorquez on Grayline Tour

great overall experience

   

the pick up was very on time which was great as i was on my way to the airport; the driver was courteous and professional and the bus very clean and comfortable! highly recommend this service for airport transfers to and from Reykjavik city

25 August, 2018 by Ms Vivian Davidson on Grayline Tour

   

One time & clean buses with internet access

25 August, 2018 by Ms Paula Sliefert on Grayline Tour

   

Всё вовремя, всё хорошо

25 August, 2018 by Mr Aleksejs Matvejevs on Grayline Tour

The pick-up time should be told more precisely.

   

It was difficult to understand which time you would pick us up in Kopavogur that is not in Reykjavik city. If the bus leaves at 6 o'clock surely you won't pick up us in Kopavogur before that because we are on the way to airport. What time then? Eventually I had to cancel the booking because our flight was cancelled and we were transferred to an earlier flight. So we didn't use the service at all.

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25 August, 2018 by Mrs Anna-Mari Siiroinen on Grayline Tour

   

The bus was comfortable and they were on time and friendly, all of what you expect when renting a transfer to the airport.

24 August, 2018 by Ms Monica Leon on Grayline Tour

   

Keurig op tijd en behulpzaam.

24 August, 2018 by Mrs Maaike Mulder on Grayline Tour

   

Used Gray Line for a Golden Circle tour and a transfer to KEF from Reykjavik. Both went well although we had a few anxious moment as the pick-up for the tour came right at the endow the 30 minute window given in the reservation.

24 August, 2018 by Mr Wallace Wong on Grayline Tour

   

Clear and straight forward Prompt pickup and airport arrival

23 August, 2018 by Ms Janice Christie on Grayline Tour

Great transport option to and from your lodging

   

Would highly recommend. Clean, punctual, friendly helpful staff. Also, price was fair.

23 August, 2018 by Mr Derek Weston on Grayline Tour

   

The bus driver was very rude and a jerk.

23 August, 2018 by Mrs Ingrid McKie on Grayline Tour

   

Very reliable, very friendly, very accommodative an cheaper than other companies.

22 August, 2018 by Mrs Nina Kronenfeld on Grayline Tour

A comfortable service for a fair price

   

A comfortable service at a fair price. An easy payment on the website, on time and at a short distance from the hotel where we stayed. Everything we could need to go to the airport.

22 August, 2018 by Mrs Evguenia Zanina on Grayline Tour

   

10 mins late at first pickup location, but that was no problem for me. Usually precice and service-minded drivers.

22 August, 2018 by Mr Terje Grewe Norberg on Grayline Tour

   

Fast and easy, the buses were comfortable and they provided a variety of pickup times and locations.

22 August, 2018 by Mr Mitchel Walker on Grayline Tour

Great shuttle

   

Smooth and simple. I could even choose my pickup location.

22 August, 2018 by Ms Stella Pei on Grayline Tour

Quick comfortable ride

   

Quick and easy. Had trouble finding the exact pick up location as my hostel was not in the city centre. Suggest there should be some signs.

21 August, 2018 by Mr Yu Ye on Grayline Tour

   

Everything on time, comfortable and easy journey. 10/10

21 August, 2018 by Mr Martin O hanlon on Grayline Tour

Your Experience Will Depend On Your Driver

   

The booking experience and the promptness of pickups and deliveries were great.

20 August, 2018 by Mr William Green on Grayline Tour

Nearly missed bus!

   

We should be picked up in Bus stop# 3. Due to an activity in downtown, all roads were blocked to enter the downtown, so the Stop # was not accessible by bus. Grey line did not inform us the change of pickup location. We nearly missed bus! In such situation, they should contact customers first to avoid any issues. Fortunately the office was close to the bus stop and a gentleman guided us to a different bus stop!

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20 August, 2018 by Mr Jack Zheng on Grayline Tour

Streamlined and smooth booking experience

   

The website was easy to navigate and gave great detailed overviews of the itinerary.

20 August, 2018 by Ms Ariella Lvov on Grayline Tour

puntualidad y eficacia

   

Recogida en hotel y transfert en estación de autobuses a la hora prevista. Medios de transporte nuevos y muy limpios.

20 August, 2018 by Mr Luis Manuel Lozano on Grayline Tour

Excellent, long-day tour!

   

Hallie is a wonderful host and guide, with a deep knowledge and friendly manner. I would highly recommend any tour led by him.

19 August, 2018 by Mr James Bartelt on Grayline Tour

   

Easy to organise and all worked out well thank you

19 August, 2018 by Mr Michael Plows on Grayline Tour

Ok

   

It was not very clear when do I have to wait for the bus. So I waited for half an hour outside at night when it was cold. Luckily no rain. When you write " half an hour before pick up time" does it mean from your first point of starting the pickup ?

19 August, 2018 by Mrs Varda Gil on Grayline Tour

Inexpensive and reliable service

   

Very good and reliable service and good rate.

18 August, 2018 by Mr ali Pirhosseinlou on Grayline Tour

Great!

   

Great!

18 August, 2018 by Ms Emerald Gaydon on Grayline Tour

   

Super hele vejen rundt

18 August, 2018 by Ms Annie Steensen on Grayline Tour

   

Loved the guide, but I had trouble keeping up with him because I'm short. :) Lived how many places we were a le to see and I thought the amount of time at each was great. I'd take a tour with again for sure.

18 August, 2018 by Mrs Cindy Smith on Grayline Tour

   

Got us to the airport on time without any problems!

17 August, 2018 by Mrs Marty Dillen on Grayline Tour

Reliable, quick and on time

   

Great service from airport to our hotel in Reykjavik and way back.

17 August, 2018 by Mrs Marija Grguric on Grayline Tour

Book Gray Line online and enjoy your trip in Iceland!

   

Everything was really very good organized. The only thing I would recommend that representative of Gray Line at the airport should stay in better place in order to find him/her easily. Thank you very much for your service.

17 August, 2018 by Mrs Olga Lisiakova on Grayline Tour

Efficient anf cheaper than Flybus.

   

Pick up was.in time and quiet efficient, bus transfer was nice and smooth.

17 August, 2018 by Mr scott probst on Grayline Tour

   

Very easy and straight forward.

16 August, 2018 by Mr Kaitlyn Mason on Grayline Tour

Perfect

   

Easy, fast, on time

16 August, 2018 by Mr mert Anameric on Grayline Tour

   

Easy airport transfer service

16 August, 2018 by Ms Leala Delaney on Grayline Tour

   

the service and pick up and drop off at the airport were good. the pick up driver also made some nice jokes but still driving safely.

16 August, 2018 by Mr Henricus Hegeman on Grayline Tour

Good service bus on time !

   

Good service bus on time !

16 August, 2018 by Mr Maciej Unrath on Grayline Tour

Glacier Lagoon, a must go

   

Fast and easy

14 August, 2018 by Ms Tsangyi Wong on Grayline Tour

   

prompt pick-up and friendly drivers

14 August, 2018 by Ms Stephanie Brown on Grayline Tour

   

Gray line was excellent! The drivers were amazing and the seats were comfortable. They helped put in and take out our luggage and they even let us get on an earlier bus from our pick up point with no problem! Highly recommend if traveling from the airport to Reykjavík.

13 August, 2018 by Ms Allison-Rose Woodin on Grayline Tour

The Cost-Effective Way to get to the Reykjavik Airport

   

Easy as pie, as they say. Did it online—the site made it very simple.

13 August, 2018 by Mr Bruce Miller on Grayline Tour

   

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13 August, 2018 by Mr Dayton Dmello on Grayline Tour

   

Booking difficult. And would have been much better if I could have grouped all five of my purchases.

12 August, 2018 by Ms sondra astor stave on Grayline Tour

   

Chauffeurs très aimables ! Tout s’est bien passé. Arrivée à l’heure à l’aéroport. Je recommande !

12 August, 2018 by Mrs Marion DEHAINAULT on Grayline Tour

   

On time and a good price

12 August, 2018 by Mrs Ruth Wachob on Grayline Tour

Servicio competitivo entre Aeropuerto Keflavik y Reykjavik

   

Muy puntuales. No es un servicio directo, te recogen con un miniautocar en paradas concretas de autobús cercanas a los hoteles (ya que los autocares no pueden circular por el centro de Reykjavik) y de allí te llevan a la central de autobuses de la compañía, donde hay que cambiar de autocar para coger el que ya va definitivamente al aeropuerto. Pero cumplen con los tiempos. Autocar cómodo, con wifi incluido.

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11 August, 2018 by Mr Daniel-Ross Monserrate on Grayline Tour

   

Booking is easy and the pick up was on time

11 August, 2018 by Ms Panjai Paiboonpong on Grayline Tour

Excellent

   

Excellent

11 August, 2018 by Mr Dirk Sas on Grayline Tour

Excellent service

   

A timely, welcoming, friendly driver provided a convenient ride to the airport

11 August, 2018 by Mrs Monica Hunsberger on Grayline Tour

Great service

   

Pickup was right on time, easy ride to the front door of the airport. All good.

11 August, 2018 by Ms regina mcbride on Grayline Tour

Excellent service!

   

Great service. Polite drivers, both buses were on time. Very easy transfer from my hotel to the airport. Would totally recommend!

10 August, 2018 by Mrs Gaia Bordicchia on Grayline Tour

Other companies work better

   

Booking was fine but the information provided for the pick-up was wrong and they didn't care to contact us when we missed it. Call service afterwards was awful. Expensive and disappointed

08 August, 2018 by on Grayline Tour

   

Precisissimi e gentili

08 August, 2018 by Ms Silvia Betti on Grayline Tour

It's a bus

   

It's a bus. They will pick you up.

07 August, 2018 by Mr Eric Russell on Grayline Tour

   

Very convenient, very quick

07 August, 2018 by Mrs Hien Luu on Grayline Tour

Very well organised service.

   

A very slick and organised service, we were able to get on the earlier bus from the airport as baggage came out quickly. We were then driven to the bus terminal and there were mini buses waiting and we were clearly instructed which one to get on. It was very nice to be looked after after a long flight.

07 August, 2018 by Ms Laura Mansfield on Grayline Tour

   

We used grayline for our airport transfer plus pick-up service from Reykjavik to Keflavik. The pick-up mini bus arrived on time and it took us to the bus terminal to be transferred to a larger coach for the airport. The coach was clean and comfortable and we would use grayline again for our airport transfers.

06 August, 2018 by Mrs Shuk Yee Lee on Grayline Tour

Fair transport to Kevlavik Airport

   

Everything was okay but the wifi didn*t work well. Friendly service - luggage was taken from commuterbus to airportbus by drivers. Recommendable and price okay!

06 August, 2018 by Mr Peter Christian Wiesenthal on Grayline Tour

Fast, quick, and easy!

   

Booking online was fast and easy.

06 August, 2018 by Mr Truong Le on Grayline Tour

Grayline bus

   

They were right on time, the driver was friendly and helpful, and the transition from the main terminal was smooth.

05 August, 2018 by Mr Umberto Donato on Grayline Tour

   

They got me to the airport in one piece and there were no accidents while doing it

05 August, 2018 by Mr John Chambers on Grayline Tour

Smooth, convenient

   

Good service. Convenient. Much cheaper than FlyBus

05 August, 2018 by Ms Monique Gingold on Grayline Tour

   

It was great. The driver was very accommodating and everything went by smoothly.

04 August, 2018 by Ms Arlynn Perdon on Grayline Tour

   

Straight-forward, simple process.

04 August, 2018 by Mrs Adrienn Cseporan on Grayline Tour

Easy airport shuttle

   

Prompt, easy, and affordable.

04 August, 2018 by Ms Meghan Smith on Grayline Tour

Top Level Tours

   

I was extremely impressed by both the efficiency, punctuality and professionalism of the drivers/tour guides. The coaches were immaculately clean and always on time whether from/to the airport or on day trips. I took two day trips with GrayLine and they were brilliant! We saw lots of amazing places, had enough rest stops and the guides knew everything there was to know about their wonderful country. I will definitely be booking more trips with GrayLine on my return to Iceland in February.

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04 August, 2018 by Ms Stephanie Long on Grayline Tour

Super Service im Klasse Bus

   

Wir waren sehr zufrieden mit dem Service von Gray Line. Die Buchung war einfach, die Organisation ist sehr kundenfreundlich, der Fahrer war sehr nett, der Bus sauber und bequem.

03 August, 2018 by Mr Hans-Georg Kloep on Grayline Tour

Quick and easy

   

It was very easy to use online pick-up from hotels and apply payment! They also responded quickly with any questions I had via the chat feature.

03 August, 2018 by Mr Joel Fouser on Grayline Tour

Almost miss the bus

   

The experience was good, the shuttle came on time, the driver was very nice. The problem was to find the bus stop. We prebooked the shuttle and it was written in the voucher to wait in front of the hotel, but there was a second line, bus stop number 9 and a name of the street. When the shuttle passed right in front of us we ran to the bus stop only then we understood the second line. Hopefully we didn’t missed it and everything went well.

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03 August, 2018 by Mr idan barziali on Grayline Tour

   

Punctual and comfortable

03 August, 2018 by Ms Siu She Tam on Grayline Tour

   

Mjög þægilegt að geta verið pikkaður upp nálægt heimilinu. Eina er að það tekur smá aukatíma að safna í rútuna á aðalstöðinni. En mjög fínt að öðru leyti, ég var sótt á nákvæmlega réttum tíma.

03 August, 2018 by on Grayline Tour

   

A friendly driver who was very welcoming. When we arrived at the bus station, our transfer to the airport was immediate.

03 August, 2018 by Mrs Patrice Deutsch on Grayline Tour

   

Vi giver top karakter til den chauffør som samlede os op ved Harpa ud til samling. Han var meget kunde minded. Hvor imod chafføren som kørte os til Keflavik, kunne lære meget af den første.

02 August, 2018 by Mr Poul Petersen on Grayline Tour

Pratique et ponctuel

   

Service facile à utiliser. Souvent à l'heure. Tout c'est déroulé sans problèmes. À recommander

02 August, 2018 by Mr Martin Mastrotto on Grayline Tour

   

Do not work on a Android phone with chrome. Needed to use a pc to make the reservation.

02 August, 2018 by Mr Lars Andersen on Grayline Tour

   

The pick up bus was on time at our stop. The driver was personable and courteous. He dropped us at main terminal where we transferred to the adjacent bus which took us to the airport. Arrived right on time right at the main terminal

01 August, 2018 by Ms Ann Stordahl on Grayline Tour

Good, but needs a more precise schedule

   

Was told to stand ready at 6am, but then the pickup bus came only 6:13... was a bit nervous as I didn’t wanna miss my flight. Would be nice to have a bit more precise schedule, if that is possible. Other than that, it was a good experience.

01 August, 2018 by Ms Karla Maria Kelp on Grayline Tour

   

Easy and convenient.

01 August, 2018 by Ms Ruth Allen on Grayline Tour

It was very easy with the booking

   

Easy booking from your internet page

01 August, 2018 by Mr Oscar Wahlman on Grayline Tour

Awesome service and so glad that I was recommended by the hotel.

   

Easy to navigate and very clear instructions.

31 July, 2018 by Ms Elaine Footman on Grayline Tour

Very professional

   

On time and very polite

31 July, 2018 by Mr David Pettis on Grayline Tour

Not acceptable.

   

Our airport pickup did not pick us up. We had to wait for 40 minutes and nearly missed our flight. Will not recommend Grayline to anyone.

31 July, 2018 by Ms Pauline Klasson on Grayline Tour

   

Booking one-way tickets worked fine. While it may have been there, I didn't see the option of buying a return ticket. So if that's there, I'd recommend that it be made more accessible / obvious, and if not that it be added as an option. Thank you.

30 July, 2018 by Ms Nancy Greenway on Grayline Tour

Good and value for money

   

Bus was good and on time and cheapest.

28 July, 2018 by Mr Phani Manthena on Grayline Tour

   

It was good. I am satisfied.

27 July, 2018 by Ms Julia Szabo on Grayline Tour

   

good service and prompt

27 July, 2018 by Ms Jean Rieuthavorn on Grayline Tour

Good pick up and transfer service

   

Prompt pick up by minibus from outside of our department and delivered to main bus for airport which got us there in plenty of time.

27 July, 2018 by Mr David Douglas on Grayline Tour

Prima, stipt en vriendelijk

   

Kwamen op tijd op de opgegeven oppikplek en de koffers werden bij het centrale punt door de vriendelijke chauffeur in de bus naar het vliegveld gezet. Gray Line heeft ook als een van de weinige touroperators een iets hogere tienergrens mbt korting waar bij andere touroperators 15 het tienertarief stopt ligt de grens bij Gray Line iets hoger wat met een zoon van 16 wel fijn was.

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27 July, 2018 by Mrs Karen Verstege on Grayline Tour

   

Very organized!

27 July, 2018 by Mr Arthur Cayer on Grayline Tour

   

No problem with booking or checking in. All companies ask roughly for the same price but considering that you still have to change the bus plus need to be ready 30 minbefore, prices are too high for these buses in Iceland.

26 July, 2018 by Mr Alex Bruehlmann on Grayline Tour

Efficient Service. No Hassle.

   

They were on time, kind and made the process very simple. I would book with them again!

26 July, 2018 by Ms Ashleen Sidhu on Grayline Tour

A Pleasant Experience

   

The ride was a pleasant experience, but please be sure to clean your trailers. My bag was quite dusty when I picked it up.

24 July, 2018 by Mrs Kathryn Mullin on Grayline Tour

Easy ride to the airport

   

Correct time pick up, didn’t have to wait long. Good bus. Bus driver could be more friendly.

22 July, 2018 by Mrs Katja Limbourg on Grayline Tour

   

Will use again-excellent service!

22 July, 2018 by Mrs Roberta Daly on Grayline Tour

   

Good Service

20 July, 2018 by Mr Philippa Jasper on Grayline Tour

Convenient and easy!

   

Very convenient and efficient! The hotel pick up is amazing.

20 July, 2018 by Ms Katherine Nguyen on Grayline Tour

   

Very nice staff! Easy, comfortable, and reliable transportation between Reykjavik and KEF.

19 July, 2018 by Ms Kathryn Veasey on Grayline Tour

GreatService!

   

Driver's were early/on-time & got me to & from the airport very efficiently. Thank you!

17 July, 2018 by Ms Lori Peter on Grayline Tour

   

Da migliorare la puntualità nell'appuntamento del prelievo all'hotel.

17 July, 2018 by Mr mauro ravasi on Grayline Tour

   

We changed buses too many times

17 July, 2018 by Ms Fiona Wong on Grayline Tour

   

Efficient, on time and well explained.

15 July, 2018 by Ms Lauren Clark on Grayline Tour

   

The description of the trip I purchased was direct hotel/ bus stop to airport transfer- this was not true - there was an additional stop at a bus terminal- adding additional time. There were cheaper and better options for this indirect airport transfer I would have purchased instead. The trip itself was upsetting with the near loss of my luggage.

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13 July, 2018 by Ms Rabiya Khan on Grayline Tour

   

Easy booking, was always on time, nice drivers.

12 July, 2018 by Mr Matt Holden on Grayline Tour

Dont use them.

   

Van was supposed to get there from 1:30-2:00 showed up after 2 for airport shuttle. Unacceptable

12 July, 2018 by Ms Stacey Deutsch on Grayline Tour

Very good

   

Very happy with the service. Very professional. Will use again.

12 July, 2018 by Mrs heide DE KOCK on Grayline Tour

Double-check your actual pick-up time!! Thanks for the refund!!!

   

We never got to take the bus. The pick up clearly stated in large 5:30am but in reality in the small print it was actually at 5:00am. When I called to ask why bother state 5:30am at all I was told something along the lines of that's when the bus would be at the bus terminal... So we missed the bus and had to take a cab which cost a fortune to not miss our plane. That really sucked, for the stress and for the money.

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12 July, 2018 by Mrs Yannick Decurnex on Grayline Tour

Professional and courteous

   

Excellent driver. On time. Very professional.

12 July, 2018 by Mr Connor Hoekstra on Grayline Tour

   

Seamless experience

12 July, 2018 by Ms Andrea Fernandes on Grayline Tour

   

Flexible service, friendly staff and on time.

11 July, 2018 by Ms Katrin Stefansdottir on Grayline Tour

best bus service of all time

   

The team that picked me up were punctual, fast, and friendly. They took all the stress out of catching my flight at 6am

10 July, 2018 by Mr Ryan Haskell-Glatz on Grayline Tour

Top notch

   

Excellent, friendly service.

10 July, 2018 by Ms Anna Knight on Grayline Tour

   

Fast and efficient

10 July, 2018 by Mrs Catarina Wollard on Grayline Tour

Awful experience, bad communication, had to take a taxi to the airport

   

I bought the service that would pick me up at the hotel where I was staying. The voucher said I would be picked up between 12:00 and 12:15. I was in front of the hotel at 12:04 with all my bags, waited until 12:14. At that time, I called the number in the voucher and was told the shuttle had left without me (no attempt to contact me) and that if I wanted to make it on time to the airport, I'd need to take a taxi (quite expensive in Reykjavik) to the GrayLine bus terminal (~USD 50). The Greyline bus to the airport would leave at 12:30. Not being familiar with taking a taxi in Reykjavik, I had the person I was talking with from Grayline talk with the front desk of the hotel to indicate the terminal address. GreyLine knew I was coming. Front desk called a taxi. The taxi took some minutes to arrive. During the taxi ride, I called again to let them know I was coming. When I got to the bus terminal, I am told the bus had left and that either I could wait an hour and risk missing my flight or take a taxi to the airport. I asked for alternatives, I for sure did not want to miss my flight. They were not willing to cooperate or help. The person from GreyLine at the front desk just got defensive when I was asking for options (first time in Iceland) without regards for the price. They didn't even help me book a taxi when I asked them to. I finally took a taxi on my own (~ USD 150) and made it to the airport on time. All in all, a very negative experience, bad communication, zero willingness to help the tourist, awful customer service.

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09 July, 2018 by Mr Paola Buitrago on Grayline Tour

Beautiful day

   

Simon was fabulous! We had a thoroughly enjoyable day. We would recommend the golden circle tour.

09 July, 2018 by Mr Eric Schauer on Grayline Tour

   

Pünktlich auf die Minute!

09 July, 2018 by Mr Oliver Rohn on Grayline Tour

   

Clearly laid out website. Easy to use.

08 July, 2018 by Mr John Deisinger on Grayline Tour

Very professional service.

   

Easy to book and very professional and helpful staff.

08 July, 2018 by Ms Shirley Tan on Grayline Tour

   

Great service!

08 July, 2018 by Mr George Bock on Grayline Tour

Golden Circle Tour with Fontana

   

Golden Circle tour. Guides were fantastic. Darren after our stop at Fontana and Anna before the stop. Drivers were great. Only remember second driver's name, Balder. Fontana was totally incredible.

07 July, 2018 by Ms Mary Gunn on Grayline Tour

Easy

   

Easy

07 July, 2018 by Ms Bonnie Rosen on Grayline Tour

   

Yes

07 July, 2018 by Ms Amy Miller on Grayline Tour

Great airport transfer

   

Driver was really nice. I arrived first before other passengers and he described the parts of Iceland that he drives to for the tours. Now I can't wait to go back and join these Gray Line Tours to see it myself!

06 July, 2018 by Ms Amy Hartstern on Grayline Tour

We made it on time.....

   

The driver arrived in he time frame that the service told us he would. Other than constantly getting requests for other pickups, which never seemed to be there when we arrived and him having to race back to the Gray Line office to get us to the airport on time, it was pretty good.

06 July, 2018 by Mr Michael Cleveland on Grayline Tour

   

Het is makkelijk om met Gray line te reizen en het zijn erg vriendelijke mensen.

06 July, 2018 by Mrs Valerie Keulen on Grayline Tour

   

Really easy! Highly recommend.

06 July, 2018 by Mr Mike McGill on Grayline Tour

   

Affordable & user friendly online booking.

05 July, 2018 by Ms Devon Gallacher on Grayline Tour

   

Easy shuttle to the airport straight from hotel.

05 July, 2018 by Ms Stephanie Young on Grayline Tour

Transfert vers KEF

   

Service rapide et très professionnel pour pas très cher Juste préciser qu'il y a un transfert de navette vers un bus pour aller à l'aéroport pas gênant mais cela surprend !

05 July, 2018 by Mr JOHN Jordane on Grayline Tour

   

it was great experience, cheaper than fly bus and more informative on the travel

05 July, 2018 by Mr saba gebreabe on Grayline Tour

Grayline is Dependable

   

Yes, I would purchase from Grayline again. They were on time, as promised, and delivered us to the Airport for our early morning flight.

04 July, 2018 by Mrs Debbie Mostad on Grayline Tour

   

very efficient

03 July, 2018 by Mrs Alessia Pisoni on Grayline Tour

Rude driver

   

The driver of the pickup van was rude and didn’t help with the luggage

03 July, 2018 by Mr Carlos Fonseca on Grayline Tour

Thank you Gray Line Iceland

   

Before our trip to Iceland this time, I booked the following from Gray Line AH100 One way Airport transfer Keflavík Airport to Reykjavík with hotel drop-off AH101 One way Airport transfer Reykjavík to Keflavík Airport including hotel pickup. AH37 South Iceland, Waterfalls and Black Sand Beach AH38 Snæfellsnes Peninsula & Cave Exploration All went extremely well. We could not have been more pleased. I would like to give special thanks Klemenz Kristinsson, Sigrún Pétursdóttir, and Hjalti Jóhannsson again for updating my book repeatedly as requested. They are truly the best.

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02 July, 2018 by Mr GUOHE SUN on Grayline Tour

   

It was ok

02 July, 2018 by Mrs Karen Jennings on Grayline Tour

   

absolut zuverlässig und immer pünktlich, freundliches Personal und sehr hilfsbereit

02 July, 2018 by Mrs Anja Stotz on Grayline Tour

Great experience.

   

Great experience. Very easy to use.

02 July, 2018 by Mr Robert Chapman on Grayline Tour

Pickup at hotel does not work.

   

Booked online for pickup at hotel. So waited 45 minutes then called Abd was told I had to go to specific place for pickup. Why let customer book for pickup when there is none. Called taxi to take me to pickup location. By the time it came it was to late to get there so had to take the taxi to the airport. Paid my money did not get the service.

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01 July, 2018 by Mr John Richardson on Grayline Tour

   

Really easy

01 July, 2018 by Ms Karina Frost on Grayline Tour

   

No surprises. OK price for Iceland.

01 July, 2018 by Mr Romie LITTRELL on Grayline Tour

   

Staff molto gentile, mi hanno spostato l'orario del volo ed ho potuto modificare la prenotazione del transfer per l'aeroporto velocemente e senza costi aggiuntivi

30 June, 2018 by Ms Claudia Praderio on Grayline Tour

   

Excellent service!

30 June, 2018 by Mrs Rasita Udomprasertkul on Grayline Tour

Easy

   

Staff/ drivers were friendly and efficient. Easy to book online and get to town.

30 June, 2018 by Ms Erika Strom on Grayline Tour

   

Good

30 June, 2018 by Mr austin yuill on Grayline Tour

Highly recommendable

   

Everything went smoothly and especially the pick-up driver from the guesthouse was very friendly. I am also very glad that it seems to longer necessary to go into the main hall for changing into the airport bus.

30 June, 2018 by Ms Katrin Glaesmann on Grayline Tour

   

Driver helped me with bag, gave me time to say goodby to friends in hotel. Everything went very efficiently, relaxing.

29 June, 2018 by Ms jane bucher on Grayline Tour

   

Puntual , el shuttle más barato de Reykjavik

29 June, 2018 by Mr Jaime Salazar on Grayline Tour

   

Easy to book and drivers are committed to keeping you on schedule!

29 June, 2018 by Ms Aubrey Marovich on Grayline Tour

   

Very clean and on time

29 June, 2018 by Mr Johnny Monroe on Grayline Tour

   

We were disappointed that we were not dropped off at the same stop (Icelander Marina Hotel) where we were picked up. We had to walk from Hverfisgata-where the construction is back to the hotel. The tour guide new this as I told her this was not our stop. We were also disappointed that the tour guide did not mention the bus had a bathroom in it. Instead we were told to use the bathrooms at the stops-where we had to pay. I found this deceptive. I would not suggest your company based on our experience.

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29 June, 2018 by Mrs Deirdre Kells on Grayline Tour

   

Easy to book or know which days were not available.

28 June, 2018 by Ms Jemma Scott on Grayline Tour

   

When my friend and I were late getting to the pickup point, the bus driver waited and scrupulously checked the hotel's guest registry. I wouldn't have blamed him for just leaving.

28 June, 2018 by Mr Michael Vespe on Grayline Tour

   

Easy and convenient.

28 June, 2018 by Ms Jamila Newton on Grayline Tour

   

The driver offered excellent service.

27 June, 2018 by Ms Siu Yin Cheung on Grayline Tour

   

Highly recommended

27 June, 2018 by Ms Neeli Rasool Bakhsh on Grayline Tour

   

The booking website was easy to use and the bus was affordable and convenient.

27 June, 2018 by Ms Clare Mathews on Grayline Tour

Amazing experience!

   

Really amazing tour. Our tour guide was amazing, he gave us a great overview of Icelandic history and had us laughing throughout. We even got to go to a special location that was stunning! Would 100% recommend this tour.

27 June, 2018 by Ms Lindsey Boivin on Grayline Tour

   

Very efficient and on time

26 June, 2018 by Mrs Chantelle Ung on Grayline Tour

Highly recommended service

   

Easy, fast, punctual and reliable service at reasonable price!

26 June, 2018 by Mrs Vicky Poulsen on Grayline Tour

   

Prompt, easy to book on line

26 June, 2018 by Mr Srinivasan Tirupati on Grayline Tour

Helpful, friendly, attentive

   

It was easy to use, comfortable, the bus drivers were friendly, helpful and attentive. I stayed at a private residence so it wasn’t on the pick-up list, so the employee helped me find the closest place to walk to for pick-up, which I thought was really nice. I’ll definitely use them again when I come back to Iceland.

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26 June, 2018 by Ms Emily Hotchkiss on Grayline Tour

   

Very simple and easy to use

25 June, 2018 by Ms Emily Deck on Grayline Tour

On Time & Comfortable

   

I booked with gray line for my ride to and from KEF. The buses were comfortable and well maintained.

25 June, 2018 by Ms TRINA DEMATTEI on Grayline Tour

Seamless and easy

   

What seemed a bit complicated when booking actually worked well easily

25 June, 2018 by Mr Rodney Hildebrand on Grayline Tour

Good Experience

   

The booking experience was good and very easy. Definitely would use the services again.

25 June, 2018 by Mr Muktar Ahmed on Grayline Tour

   

Very prompt and efficient. Professional, communicated well.

25 June, 2018 by Mrs Susan Ose on Grayline Tour

   

We appreciated being able to find an easily-identified representative in the baggage area when we arrived.

24 June, 2018 by Mr Jack Blodgett on Grayline Tour

Good service

   

I liked the hotel pick-up. Good service.

24 June, 2018 by Mrs Paola Poggiali on Grayline Tour

Very easy to use,efficient, and timely.

   

It was very efficient. The only glitch is that the point of pick up was not at all clear.

24 June, 2018 by Mr Yang Lo on Grayline Tour

Excellent day

   

Excellent day, perfect weather helped a lot of course. Full program with many sights in one day. Value for money. Excellent guide.

24 June, 2018 by Mrs Carolien Vandersmissen on Grayline Tour

a great choice for getting to the airport

   

It was easy, well-priced, and personal (hotel pick up). While it was funny to have to wait at the bus station, as we were all early, the bus left on its schedule time, and it was comfortable and a good experience.

23 June, 2018 by Ms Gabrielle Burton on Grayline Tour

Reliable Airport Shuttle Service

   

This was a convenient service for visitors staying in Reykjavik. Everything ran as expected.

22 June, 2018 by Mr Ronald Gelleny on Grayline Tour

Hotel pick up to airport

   

Bus arrived in time at the designated location. Would use it again.

22 June, 2018 by Mr Alberto Bolzonella on Grayline Tour

   

They were later picking up than I thought or requested - the driver was nice

21 June, 2018 by Mrs Lori Lowery on Grayline Tour

   

The people were not friendly and we could not even take the (closed) cofee cups. High prize for standard service

20 June, 2018 by Mr Christiane Steiner on Grayline Tour

   

Very good service. On time and really easy to use. Excelent

20 June, 2018 by Mr Daniel Aleixo on Grayline Tour

   

Pick up was on time and connection was seamless. The coach was clean and comfortable.

20 June, 2018 by Mr Rodney Kemp on Grayline Tour

Gray line is Awesome

   

I have utilized gray line on several occasions for airport transfers from the airport to Reykjavík. On my last visit to Iceland this month I did the combo tour of the golden circle and the south coast. Gray line is awesome, easy, convenient, and great staff.

20 June, 2018 by Ms Amanda Law on Grayline Tour

Low prices, excellent service!

   

Price was lowest! Excellent service, pickup was right on time, no delays! Would definitely use them again

19 June, 2018 by Mr Evan Marien on Grayline Tour

Looong transfer to airport (not Express!!)

   

Pick-up from hotel 45 min before scheduled departure Long waiting at the Terminal Departure delayed 10 min without any obvious reason Bus very hot No wifi Power outlet did not work Drivers were friendly and pleasent

19 June, 2018 by Mr Morten Larsen on Grayline Tour

   

Everything very easy.and bus is nice

19 June, 2018 by Ms Miao Jianfang on Grayline Tour

Alles Bestens, sehr zu empfehlen.

   

Freundlicher Busfahrer, war pünktlich und hat beim Gepäck geholfen.

19 June, 2018 by Ms Fabienne Grob on Grayline Tour

Prestation excellente

   

Parfaitement organisé, à l'heure et aimable

19 June, 2018 by Mrs Dominique Rolf on Grayline Tour

   

great service

19 June, 2018 by Ms Alexis Spahn on Grayline Tour

I had an excellent experience with Gray Line.

   

I purchased my ticket again on their user friendly Internet site. Their service was accurate and very friendly. Their staff was very helpful. In general, I had an excellent experience with them and I will surely recommend their service to my friends.

19 June, 2018 by Mr Arie Orlev on Grayline Tour

Ok but they could come more on time.

   

The pick up only came at 317am when it tells me i should be there at 3am. Its hard to wait in the cold in Iceland u know. Otherwise, nothing else cropped up.

18 June, 2018 by Mr HOE SING WONG on Grayline Tour

I saw a lot with Grayline in Iceland!

   

Their drivers are super careful an helpful.

18 June, 2018 by Mrs Jane Curtin on Grayline Tour

Good service

   

Bus was time nice service.

18 June, 2018 by Mr Jean-Francois Hallee-Hebert on Grayline Tour

   

Service réussi que je recommanderai

18 June, 2018 by Ms Eloise Nakache on Grayline Tour

   

J'ai apprécié ... - le e-mail de confirmation avec les instructions précises pour la prise en charge; - la prise en charge au pied de mon hôtel - la prise en charge à l'heure prévue au milieu de la nuit.

17 June, 2018 by Mr Christian Leboucq on Grayline Tour

Fantastic

   

Every one at grey line was very friendly and informative. They went out of their way to make us comfortable. Loved the sites they provided, it was an incredible journey every time. AMAZING

15 June, 2018 by Mrs Karen Morazan on Grayline Tour

   

very polite driver and on time

15 June, 2018 by Mr Phongsak Nitikaroon on Grayline Tour

   

Communication was very clear and precise. Driver was on time, so no problems at all.

14 June, 2018 by Mr Gary Scott on Grayline Tour

   

User friendly interface. Clean, comfortable bus.... Would book again :)

14 June, 2018 by Ms Hailee More on Grayline Tour

User-friendly online booking site

   

Easy online booking experience

14 June, 2018 by Mr Richard Friedwald on Grayline Tour

   

The transfer was perfect, I could find it easily in the airport and my back transfer (from the hotel) came in time in very early morning (4 30 - 5 00)/ And this transfer cost 9 Euro less than the other company's one

13 June, 2018 by Ms Natalia Romanova on Grayline Tour

Great company

   

Very easy to book and very easy pick up and transfer to hotel. Nice company !

13 June, 2018 by Mrs Holly Lee on Grayline Tour

   

Very easy to book online

13 June, 2018 by Ms Nishka Mittal on Grayline Tour

Good service

   

The driver was on time and very friendly. I would definitely use this service again. The price is reasonable.

13 June, 2018 by Ms Katarina Ressel on Grayline Tour

   

efficient service. no delays.

13 June, 2018 by Mr Daniel Biros on Grayline Tour

Great choice for transportation

   

Online booking was simple and fast.

12 June, 2018 by Mr Richard Friedwald on Grayline Tour

Very helpful

   

Quick, efficient and very helpful in giving me directions to my guesthouse.

11 June, 2018 by Mr Stephen Lofty on Grayline Tour

   

Very timely.

11 June, 2018 by Ms Cynthia Tan on Grayline Tour

   

Everything worked perfectly.

10 June, 2018 by Mr Georg Bucher on Grayline Tour

The only way to go between Reykjavic and the airport

   

Actual on line booking site is a bit clunky however once booked the service is excellent and is the on,y way to get to and from the airport - very smooth transfer at bus station ,clean , comfortable and modern coaches.

10 June, 2018 by Mr Andrew Gulbert on Grayline Tour

   

Отличное обслуживание! Всё вовремя и быстро.

10 June, 2018 by Mrs Elena Krapivenko on Grayline Tour

   

Puntuali e precisi. Ottimo servizio lo consiglio.

10 June, 2018 by Mr Mauro Scattolin on Grayline Tour

   

Timing was perfect. I appreciated that I was able to book less than 5 hours before I needed to leave.

10 June, 2018 by Ms Elizabeth Clark on Grayline Tour

Great customer service and pleasantly nice.

   

Great service

10 June, 2018 by Ms Lizett Royal on Grayline Tour

Excellent tour guides and drivers. Prompt for pickups and drop offs.

   

Very friendly and knowledgeable tour guides. Pickups were on time. We were pleased with the reliability of your service and the cleanliness of your buses. Will definitely book again with Gray Line.

09 June, 2018 by Mr Douglas MacKechnie on Grayline Tour

Prompt and efficient.

   

Was great. I only booked a return to airport thru them but very late at nite on June 5th. Pick-up was prompt and directly from in front of my hostel and then drop off was directly in front of airport. Totally would recommend them.

09 June, 2018 by Mrs Charlotte McMurray on Grayline Tour

Great value

   

They were on time for pick up and drop off, easy to purchase tickets online, comfortable seats and ride, better priced then other companies for the same service.

09 June, 2018 by Ms Michelle Iglesias on Grayline Tour

Great. Stress-free. Customer Service.

   

I had the most stressfree booking experience. The chat function was very useful and helpful. It helped me decide the best time suitable for my needs.

09 June, 2018 by Mr kenneth ramos on Grayline Tour

   

On time and spacious

08 June, 2018 by Ms Ma Luisa Ramos on Grayline Tour

   

Service impeccable et de confiance! Le prix est le plus accessible en Islande pour le transfert direct vers l’aeroport. Je recommande sans hésiter!

08 June, 2018 by on Grayline Tour

   

Buses very comfortable, easy pickup and transfer

08 June, 2018 by Ms nancy dowling on Grayline Tour

Excellent taransfers

   

Smooth transaction. Easy to find representative at the airport. Didn't have to change coaches on way into Reykjavik. Spot on timing for pick up at 4:30 in the morning Good value and WiFi on bus

08 June, 2018 by Mrs Helga Mutton on Grayline Tour

Professionelt personale og service

   

Min hustru og jeg har kørt med Gray Line flere gange under vores besøg i Island. Vi har mødt et utroligt venligt personale og guider. Busserne og opsamlings mini busserne har kørt til tiden fra de anførte opsamlingssteder. Busserne er af høj kvalitet og utrolige behagelige at være passagere i. Tak til Grey Line Iceland.

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08 June, 2018 by Mr Leif Fritsdal on Grayline Tour

Got me to airport

   

Got me to airport

07 June, 2018 by Mr Cody Siluk on Grayline Tour

   

Simple, easy and the cost was fair and competitive. Nice, professional and courteous drivers as well.

06 June, 2018 by Mr Paul Dorian on Grayline Tour

Great Service

   

Great service. Picked up on time 3.30 am from the hotel and reached the airport at the time advertised. No complaints.

06 June, 2018 by Mr Lorcan Hanly on Grayline Tour

   

Allowed me to switch the times a day early with no issues.

06 June, 2018 by Mr Andrew Willson on Grayline Tour

TOP SERVICE

   

Pleasant people, accommodating with heavy luggage, careful drivers, on time

06 June, 2018 by Mrs Myra Dodell on Grayline Tour

   

Reliable pick ups, easy to book on line, friendly service from bus drivers,

05 June, 2018 by Ms Terry Hallihan on Grayline Tour

   

The Tours were really great as were the tour guides. The tours and transfers were consistently 15 minutes late which was a bit frustrating. On the game of thrones tour another guide had taken his tour up a road that was closed, they then got stuck meaning our bus had to be used to do two trips to rescue the other tourists. We were therefore sat around in the cold. This was particularly annoying as it was due to a poor decision by the other driver and guide. The transfer back to the main terminal on the minibus (before heading to the airport) the driver was rude and driving far to fast as he was late picking everyone up. Aside from those points the service was good and the tours were excellent.

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05 June, 2018 by Mrs Helen Owen on Grayline Tour

Easy, reasonably priced, comfortable

   

Nice cheap ride to the airport from Reykjavík! A shuttle picked us up from our hotel, helped us transfer our bags to another shuttle at the terminal and we were on our way. Super nice drivers, comfy seats, free wifi; would recommend.

05 June, 2018 by Ms Melissa Culhane on Grayline Tour

Gray Line Iceland Reykjavik to Keflavik Airport with Hotel Pick Up

   

The driver was on time to pick up customer, I still needed to wait sometime at the bus terminal before the car went to airport.

05 June, 2018 by Mr Kenny C. Leung on Grayline Tour

   

First off what a wonderful trip to Iceland. We had such great experiences and safely travelled around the country. Our final day was sad but our driver on 4/16/17 for our 1:00 pm pick up was truly a pleasure. He was funny and got us safely to the airport from our pick up at the church. WiFi was working well as well as a smooth travel time.

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04 June, 2018 by Ms Valerie Vivirito on Grayline Tour

   

There was an internal issue with the booking system that prevented my tickets from being sent to me. They were resolved with a phone call however.

04 June, 2018 by Mr Joel Schwabe on Grayline Tour

   

Great customer service from drivers. Unbeatable price compare with other shuttle service like Fly Bus.

04 June, 2018 by Mr KAMIL CIBOROWSKI on Grayline Tour

Efficient. Comfortable. Great service.

   

Efficient. Comfortable. Great service.

04 June, 2018 by Mr Gregory Gilston on Grayline Tour

A fair price for transportation!

   

Yes, we would definitely choose Grayline for transportation again while visiting Iceland.

04 June, 2018 by Mrs Paula Becker on Grayline Tour

Best choice for hotel to airport transit in Reykjavik

   

Easy, easy, easy! Online chat helped me verify which was my pick-up spot, driver was timely & friendly. When transferring to larger bus, driver handled my bags for me--I just walked a dozen steps to the next bus! Arrival at airport was super convenient--almost another dozen steps to the front door. So glad I chose Gray Line! Oh, and also got promo code on line for 10% off.

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04 June, 2018 by Ms Laureen Andrews on Grayline Tour

Good Transport Experience

   

Grey Line did well on both my airport pickup and return trip. They dropped me at my lodging and picked me up as well. I didn't have any issues on either transport and would recommend using them when visiting Iceland.

04 June, 2018 by Mr James Harvey on Grayline Tour

Good, expensive, but they all are

   

Wish they had picked us up right at our AirBNB but the closest established bus stop was relatively close.

03 June, 2018 by Ms Grace Friedhoff on Grayline Tour

Highly recommended for traveling to airport

   

Very nice driver. Prompt arrival, good service. Thank you.

03 June, 2018 by Ms Miranda Blennerhassett on Grayline Tour

convenient transport

   

They picked us up directly at our hotel, which was convenient so we did not have to carry our luggage to a bus site. But we did have to sit waiting at the bus depot for a while before we departed to the airport.

03 June, 2018 by Ms Elizabeth Spinney on Grayline Tour

   

Good WiFi and mernannn funtanymere

03 June, 2018 by Mr Joseph Edmunds on Grayline Tour

   

Pouring with rain but did we care ? - Not a bit because a reliable company using computer booking was in charge

01 June, 2018 by Mr Ian Bagshaw on Grayline Tour

Everything was fine and on time

   

Please indicate somewhere that you are not going to pickup from hotel, you are going to pick up from BUS station. It is misleading when you choose pickup point from dropdown as hotel, but bus waits on bus station.

01 June, 2018 by Mr Mykyta Titov on Grayline Tour

Great service

   

Good customer service online and offline. Friendly drivers.

01 June, 2018 by Ms Luna van Velzen on Grayline Tour

   

Pick up & drop off times were spot on, very comfy & spotless clean buses with very courteous drivers

01 June, 2018 by Mr Scott Melvin on Grayline Tour

Usually good service, Mishap handled well

   

I was initially told that GrayLine would not take me from the Blue Lagoon to the airport. I verified via email that I could instead get the 12 PM bus back from the Blue Lagoon and then get the 1:30 PM transfer to the airport. Therefore, I bought a transfer ticket as well. Even though I was at the stop at 8:30 to go to the Blue Lagoon (the 9 AM bus), the bus had already left and I had to wait for the 9:30 bus. That meant getting to the GrayLine bus terminal at 10, being there at 10:45, and getting in the water by a little after 11. I was in the water for about a half hour and then had to get out to get my bags and everything so as to make the 12 PM bus back. When the driver saw me, knowing he had just dropped me off, he made inquiries and assured me I didn’t have to go back to Reykjavík just to catch the transfer to the airport. He got me on a bus from the Blue Lagoon to the airport with another company. He saved my experience.

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01 June, 2018 by Ms Jacquelyn Brown on Grayline Tour

   

The best price to get to the airport, clean and convenient!

31 May, 2018 by Ms Ashley Bell on Grayline Tour

   

Good experience

31 May, 2018 by Mr Mark Ge on Grayline Tour

On time, friendly, clean

   

I recommend them. On time, frequent (every hour approx), friendly, clean and good customer service (answer e-mails very fast).

31 May, 2018 by on Grayline Tour

Relaxed Iceland

   

On time. Comfortable. Reasonably priced.

30 May, 2018 by Mr albert liberi on Grayline Tour

   

On time.

30 May, 2018 by Ms Shaven Wang on Grayline Tour

Efficient and timely airport transfer

   

Efficient service from collection to transfer at main depot. Coach clean and relaxed. Driver excellent. Refused to let drunken revellers travel with passengers even when they offered him a large amount of money.

30 May, 2018 by Ms Janine Owens on Grayline Tour

   

Very fast and great.

29 May, 2018 by Ms Anna Ferrer on Grayline Tour

Will get you to the airport

   

Drivers were less than friendly but it got me to the airport for cheaper than Flybus, so ok.

29 May, 2018 by Mr Pedro Netto on Grayline Tour

on time and under budget

   

They got me to the airport in time for my flight. Which I was most concerned with. And at a fair price.

29 May, 2018 by Mr ernest payne on Grayline Tour

Awesome and easy to do!

   

Great prices for a comfortable plane. Great service and awesome employees. Complimentary drink, WiFi and movies are so helpful

29 May, 2018 by Ms Kaitlin Parkin on Grayline Tour

   

The online booking was very simple and easy, however, I had to give this such a low rating because me and my friends didn’t even make it to the bus! We put in our hotel name for pickup, thinking that’s where it would pick us up, but instead in smaller letters it said the actual place. I just advice instead of saying “hotel pickup” and confusing people into thinking they’ll actually be picked up at their hotel, make it more clear. And maybe bold the actual place the customer will be picked up. We stayed in front of our hotel and missed our bus. Your call lady was very helpful though when we asked her what to do. We ended up having to take separate means, but she was as informative as she could be.

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28 May, 2018 by Ms Taryn Brady on Grayline Tour

Great punctuality!

   

The driver is really punctual, which do us a big favor since it is so cold and wet outside. Highly recommended!

28 May, 2018 by Ms SHYUANYIH FANG on Grayline Tour

   

When filling out the info online it asked for flight # and arrival time. The arrival time was confusing, I think it should ask for departure time of the flight?

27 May, 2018 by Ms Fiona Siebert on Grayline Tour

   

Really nice, a bit annoying to change the bus in reykjavik but the transport was really nice and fast and in time, no stress :)

26 May, 2018 by on Grayline Tour

Driver turns bad situation around

   

Booking was easy. Not wanting to walk a long distance, I chose to be picked up at the Hotel Holt, near to where I was staying. As it was time to be picked up, I checked with reception at the hotel that we were standing in the right spot. Turns out that, although it is offered as an option, there is no pick up at the Hotel Holt. So we had to take a taxi to the BSI terminal and understood that we had missed our bus. This was very disappointing. Fortunately the shuttle driver came by and, being friendly and helpful, he managed to get us to the 1:30 bus for the airport. He called ahead and asked them to wait, and they waited until we showed up, right at 1:30. So what was going to be a disaster turned out okay in the end. But please don't offer places as an option when you aren't going to pick them up.

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26 May, 2018 by Mr David Eden on Grayline Tour

Excellent service !!

   

Excellent service. Highly recommend and was cheaper then the competitors

26 May, 2018 by Mrs Constance Diack on Grayline Tour

   

good

25 May, 2018 by Mr barry king on Grayline Tour

Good valued Airport-City Bus

   

Punctuality, Comfortability and Helfulness. Recommend.

25 May, 2018 by Mr Kar Juen Leung on Grayline Tour

Reliable and fast service, friendly and knowledgeable drivers.

   

We prebooked Grayline transportation from and to the airport, also used the company for excursion. Always on time, communication via email was great, option to get pickup and dropped off at your hotel or main bus depot, buses are very comfortable and the drivers were all friendly and knowledgeable. Will definately use this company again and highly recommend to anyone visiting Iceland!!!

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25 May, 2018 by Mrs Melissa Hallquist on Grayline Tour

   

Very rude driver. He treated us as if we were his problems. No response when we asked questions. Also he dumped our luggage on the wet pavement. Either he had a bad day from home or chewed on something that broke his wisdom tooth. The bus was on time, though.

25 May, 2018 by Mr ALBERT PAE on Grayline Tour

   

Servicio muy puntual y amable. Un plus que cuenten con wifi a bordo.

24 May, 2018 by on Grayline Tour

Bus left before scheduled time. We missed it and had to pay for taxi.

   

clarify departure times versus reservation time

24 May, 2018 by Mr Sean Morham on Grayline Tour

   

On time, quick and comfortable!

24 May, 2018 by Mr Liliana Turcanu on Grayline Tour

Puntual y sin sorpresas

   

Muy puntual. Sin sorpresas. Todo ok.

23 May, 2018 by Mr Alejandro Alonso on Grayline Tour

Fast , safe and efficient!

   

The service was easy to book. It was on time at a convenient location. I would definitely use this service again.

23 May, 2018 by Ms Sunny Russell on Grayline Tour

Unforgettable!

   

We loves this Golden Circle and had a wonderful guide named Jacob!

23 May, 2018 by Mrs Catharina Grahn on Grayline Tour

Cheap but be prepared to miss your flight!

   

Time instructions between bus stops pick up and departure from centrale are unclear and very confusing. No idea whether my driver ever showed up at the bus stop. I literally almost missed my flight because I ended up waiting for over an hour for the bus.... hard to describe my frustration since I used multiple bus companies with comparable prices and the experience was top notch every time.

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23 May, 2018 by Ms Murielle Ange on Grayline Tour

Fast and efficient

   

Everything went well and punctually, from hotel pick up to airport arrival.

23 May, 2018 by Mr ROBERTO PALILEO on Grayline Tour

Well worth the price

   

Simple and effective interface. I asked a question through the website, and it was answered within five minutes! The bus was on time, and the trip/process went smoothly.

22 May, 2018 by Mr Ben Hertz on Grayline Tour

   

Very good service, friendly staff.

22 May, 2018 by Ms Livia Holler on Grayline Tour

Very helpful during booking process

   

They were very helpful when I messed up my booking time - adjusted it without a problem, and it all came off without a hitch!

22 May, 2018 by Ms JoAnn Silkes on Grayline Tour

Great service & on time. Better than the other RE airport bus

   

Hotel pickup was on time. Service was good

22 May, 2018 by Ms Pamela Miu on Grayline Tour

Excellent service

   

The bus was exactly on time. Driver was very courteous and bus was very clean

22 May, 2018 by Ms Jennifer Almaraz on Grayline Tour

Great

   

Very good experience

21 May, 2018 by Ms Shang Fang Hsu on Grayline Tour

Our guide was funny, knowledgeable and a great storyteller.

   

Our guide was funny, knowledgeable and a great storyteller. We had plenty of time to discover each stop, be it a breathtaking waterfall or gorgeous black sand beach.

20 May, 2018 by Ms Agota Felhazi on Grayline Tour

Bad Service

   

Waited over an hour to the designated bus stop 10 and no bus came. I have to used different company to take me to the Airport.

20 May, 2018 by Mr Rodrigo Torres on Grayline Tour

Hassle free, no surprises.

   

Good price with pick up included. On time.

19 May, 2018 by Ms Denise Murray on Grayline Tour

   

Very easy booking process! Simple and clear website. Would definitely use again if I need to travel in Iceland!

19 May, 2018 by Ms Jessica Qunell on Grayline Tour

   

Easy and fast

18 May, 2018 by Mr Markus Harju on Grayline Tour

Great guide ...

   

David was a great guide.... funny, knowledgeable and in tune with the desires of the group. Great day!

17 May, 2018 by Ms Alexa McDowell on Grayline Tour

   

The form is a but confusing when ordering transfer from Reykjavik to the airport since the headings in the form is labelled arriving flight. Should that not be departing flight for transfer to the airport?

17 May, 2018 by Mr Thomas Palo on Grayline Tour

   

navette à l heure, Attention au froid glacial dans le bus !

17 May, 2018 by Mr Miguel Beades on Grayline Tour

Happy customer

   

Cheap, reliable option to the airport, pick up from hotel door. Did multiple tours during my stay through Grayline and happy each time.

16 May, 2018 by Mr Annabel Williams on Grayline Tour

   

It is better if the pickup bus can be the same as the bus going to the airport so to eliminate hassle for transfer.

15 May, 2018 by Mr Danny Ng on Grayline Tour

????

   

非常高效, 价格也OK, 推荐。

15 May, 2018 by Mrs Susanna Sun-Olkkonen on Grayline Tour

   

方便迅速。唯當日遇到駕駛工作時間已滿,需要換車搭乘的現象,並不影響服務品質。

15 May, 2018 by Mr Genming Lee on Grayline Tour

   

Being 3am in the cold it was excellent that they were on time and being a solo traveller that makes a huge difference

14 May, 2018 by Ms Tanya Barrett on Grayline Tour

Highly recommend!

   

On time and comfortable! Staff are great :)

14 May, 2018 by Ms Tracey Ray on Grayline Tour

Easy booking, good service.

   

Very clear and easy to book.

14 May, 2018 by Mr Simon Christy on Grayline Tour

Airport shuttle

   

Booking on line very quick and easy

14 May, 2018 by Ms Paula Gale on Grayline Tour

Trip to airport

   

Booking is very easy. Would help a lot if they a map of the downtown bus stops so you get to the closet pick up point.

14 May, 2018 by Mr Roger Pitzer on Grayline Tour

   

No problems, comfortable and perfect in time

13 May, 2018 by on Grayline Tour

   

Driver was exactly on time and had a beautiful smile!

13 May, 2018 by Ms Emily Taylor on Grayline Tour

Golden tour

   

The tour guide was quite good but his voice was not strong and hard to hear him. The pace of the trip and time allotted off the bus was perfect. Driver is a cool dude (Horse?)

11 May, 2018 by Mr Colin Rice on Grayline Tour

Easy and Comfy Airport Transfers

   

Online booking is super easy and user friendly. The bus was very punctual.

11 May, 2018 by Mr Salvatore Mollame on Grayline Tour

Gray Line from hotel to airport

   

was easy to book, received confirmation immediately

11 May, 2018 by Ms Veronica Hanrahan on Grayline Tour

Excellent

   

Excellent service, very slick always on time, highly recommended.

10 May, 2018 by Mrs Judith Johnson on Grayline Tour

   

The bus was on time and the driver was very pleasant. She drove us to the bus terminal where we boarded a bus to take us to the airport.

10 May, 2018 by Mr Lawrence Musial on Grayline Tour

Would book again

   

My husband and I had a terrific experience with the Gryline during our Reykjavik stopover. We booked the Golden Circle, and South Coast excursions. On time, outstanding tour guide, (her proper Icelandic name escapes me, but she said we could call her Rhina). We also chose Greyline for airport transfer, again, on time, efficient with transfer of passengers and luggage. Greyline helped make our three day stay in Reykjavik more enjoyable, by taking away the stress that comes with being all on your own in a new place. They have it all figured out. We would not hesitate to book tours with Greyline in the future.

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10 May, 2018 by Mr Albert Keller on Grayline Tour

   

I wanted to book a return ticket airport - hotel in Reykjavik but I wasn't allow to do that and had to book 2 single tickets

10 May, 2018 by Ms silvia melgar on Grayline Tour

   

Good services, friendly staff.

09 May, 2018 by Ms Hirunika Perera on Grayline Tour

   

Was on time. Very efficient and relatively inexpensive way to get to the airport. Nothing above and beyond but overall good.

09 May, 2018 by Ms Caitlin Larson on Grayline Tour

   

Versenden sie keine E-Mails Nachts!

09 May, 2018 by Mr Markus Emmert on Grayline Tour

   

Great service

09 May, 2018 by Mr Jonathan Taine on Grayline Tour

Behagelig tur til flyplassen

   

Veldig fornøyd med kommunikasjon med selskapet. Veldig behjelpelige og hyggelige mennesker!

08 May, 2018 by Ms Ronja Constance Ellingsen on Grayline Tour

   

Все было на высшем уровне: встреча в аэропорту и доставка прямо в отель, аналогично из отеля в аэропорт. Также прекрасно был организован трансфер в Голубую Лагуну. Особо хочу отметить доброжелательность водителей, которые отвечали на все, интересующие меня вопросы. Спасибо, Grey Line!

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08 May, 2018 by Mrs Tatiana Krasilnikova on Grayline Tour

   

Все ок.

08 May, 2018 by Mrs Maria Kurek on Grayline Tour

   

Exactly as advertised.

07 May, 2018 by Mr John close on Grayline Tour

Excellent service

   

I thought the system was efficient and staff polite

07 May, 2018 by Mr Ian Pownall on Grayline Tour

Excellent airport transfer and tour provider.

   

Excellent service for both airport transfer and tours. Friendly, helpful staff. Punctual and comfortable coaches and minibuses. Very knowledgeable tour guide on the Golden Circle tour. Had a wonderful day out.

07 May, 2018 by Mr Gregory Langford on Grayline Tour

Change made

   

I needed to change my reservation and it was done promptly with no question.

07 May, 2018 by Ms Suzanne Clement on Grayline Tour

perfect service

   

everything went as expected. Pick up from hotel and delivery to airport.

06 May, 2018 by Mr Armando Uriel on Grayline Tour

   

Good company, fast and comfortable.

04 May, 2018 by on Grayline Tour

Efficient bus transfers to and from Keflavik Airport

   

Staff and drivers were courteous and punctual. Drop-off and pickup at the hotel were both efficient and on time. The wait for the bus at Keflavik was fairly long though.

04 May, 2018 by Mr Ian Gardner on Grayline Tour

Enjoyed it

   

Well-organized, comfortable, the bus was clean and cozy, the drivers were nice and friendly. Perfect!

03 May, 2018 by Ms Elizaveta Gokh on Grayline Tour

   

On time great! Wouldn't use anybody else

03 May, 2018 by Mr Thomas Wagner on Grayline Tour

Easy booking. Great staff. Very helpful and easy communications. Recommend!

   

Easy booking. Great staff. Very helpful and easy communications. Loved that the mini Van came to pick us up all the way to our Guesthouse which was super convenient. Also admire the customer service...we overbooked and got full refund even after 24h free charge of cancellation policy. Recommend 100%!

03 May, 2018 by Mr Sasa Nemcova on Grayline Tour

Airport to hotel transport

   

Used the airport transfer from and to the hotel. Booked the trip from the airport on arrival at the airport because Grey Line was cheaper than the competition. Booked the return on-line. Both trips were via Grey Line's depot. drivers were punctual and curteous.

03 May, 2018 by Mr Friedrich Bellermann on Grayline Tour

best way to explore Iceland

   

Perfect way to explore Iceland, get to know about the history of the country, and enjoy the great company of the guide. In our case Jakob (the guide) great guide with a great sense of humor, patient and extremely helpful. Lolli? the driver drove us safely around - considering that it was a long tours 8+ hours. They are a great team :). In conclusion I totally recommend golden circle tour and grey line, basically if you cannot drive or don't want to rent a car, you take the bus relax and they drive you, provide plenty of information and it is fun!

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03 May, 2018 by Mrs Donika Emini on Grayline Tour

   

No problems, very well run!

02 May, 2018 by Mr Dan Ouliel on Grayline Tour

Great, efficient, informative, funny. Must do.

   

Great tour, well organized and on time. Thanks.

02 May, 2018 by Mr David Hooley on Grayline Tour

Every thing went well on the trip

   

Yes I would recommend Grayline bus services

01 May, 2018 by Mr Kevin Jones on Grayline Tour

Taking the stress out of getting to/from the airport!

   

Easy and efficient booking process. Competitive prices and great service.

01 May, 2018 by Mr Robert Ostrowskyj on Grayline Tour

   

Efficient service. Clean vehicle. Good driver. Picked us up 10 minutes into the 30 minute window. Would use again.

01 May, 2018 by Ms Rebecca Zee on Grayline Tour

   

Really punctual, nice, and fast.

01 May, 2018 by Ms Anna Ferrer Anechina on Grayline Tour

Easy to use, bus was exactly on time!

   

Very easy to use, the buscwasvexactly in time, friendly staff!

01 May, 2018 by Mrs Nicole Zeller on Grayline Tour

Comfortable and on time.

   

Yes I would recommend and use this service again.

30 April, 2018 by Ms Casey Wilsey on Grayline Tour

Great service

   

Always a great service. My 3rd and not final trip to Iceland. I'll always be using Grayline. Coaches are modern and reliable.

30 April, 2018 by Mr GORDON JOHNSON on Grayline Tour

   

Easy website, not overloaded with java or flash.

29 April, 2018 by Mr Antoni Nawrocki on Grayline Tour

Prompt and reliable shuttle to airport

   

Prompt shuttle service to airport, with half hour slots and hostel pick up. All good.

28 April, 2018 by Mr John McKiernan on Grayline Tour

   

On time, friendly, helpful staff.

27 April, 2018 by Mr Hjortur Sverrisson on Grayline Tour

Bien dans l'ensemble

   

Il est appréciable d'avoir un mini-bus qui nous prenne en plein centre ville de Reykjavik (à un arrêt pré-défini proche de notre résidence) pour nous conduire au point relais nous permettant de prendre le bus jusqu'à Keflavik. Toutefois, le mini-bus manquait un peu de confort, notamment lié à la conduite brusque de notre chauffeur, mais cela varie en fonction du chauffeur donc cela ne doit pas être un frein.

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26 April, 2018 by on Grayline Tour

Would recommend Gray Line to friends.Extremely reliable

   

Reliable and on time service.

26 April, 2018 by Ms Ciara McCarthy on Grayline Tour

Best value for airport transfer in Reykjavik

   

Short notice online booking and pick up in the middle of the night went smoothly! The service was cheaper than other companies I looked at but still didn’t lack in comfort.

26 April, 2018 by Mrs Arlind Maurer on Grayline Tour

Excellent service

   

Despite some errors made by me, they quickly acted and able to solve the problem and we arrived just in time at the airport.

26 April, 2018 by Mr DENNIS SUBRATA on Grayline Tour

Efficient

   

Gray line was on time and very efficient. Our flight was delayed from London they agreed to rearrange our pick up time

25 April, 2018 by Mrs Vatsala Malde on Grayline Tour

Great service and good prices

   

on time, the service was quick and easy. friendly staff.

25 April, 2018 by Mrs Daniel Guetta on Grayline Tour

Punctual, comfy, reliable

   

Bus got us to the airport on time for our early flight! Would recommend and use Grayline again.

25 April, 2018 by Mr Aoife Ngo on Grayline Tour

   

No hassle at all. Bus arrived on time, driver was friendly and helpful. Wifi on the bus was fast. The bus was also neat and clean inside.

25 April, 2018 by Ms Lorna Bumanlag on Grayline Tour

   

On time pick up for the airport, cheap, need I say more?

24 April, 2018 by Mr James Andersen on Grayline Tour

   

Easy to book online, got our pickup quickly!

23 April, 2018 by Mr Jesse Colangelo on Grayline Tour

   

Very professional, and easy to communicate with.

23 April, 2018 by Mr Clive Bury on Grayline Tour

   

Bus was 25 minutes late and took an extra 15 minutes longer than described, put us in a very bad position as we nearly missed our flight

23 April, 2018 by Ms Roisin Howard on Grayline Tour

Excellent service

   

Excellent service,very efficient and staff friendly.

23 April, 2018 by Mrs Denise McQuillan on Grayline Tour

   

Great quick and friendly

23 April, 2018 by Ms Aleksandra Skolozynska on Grayline Tour

   

Pick up and drop off always on time with the usual friendly and helpful staff. I shall be visiting Iceland again and will definitely be using Grayline services again.

22 April, 2018 by Mr Jasser Al-Hilaly on Grayline Tour

Perfect transfer service

   

Perfect 24hrs a day transfer service. Handy bus stop right beside our apartment and pick up was bang on time. Great value for money, especially with children. Would definitely use again.

22 April, 2018 by Mrs Suzanne Wilson on Grayline Tour

Thanks!

   

Thanks for helping us change what stop we had booked so easily!

21 April, 2018 by Ms Danielle Leopold on Grayline Tour

   

Very prompt, comfortable bus! Would use recommend

21 April, 2018 by Ms Victoria McKenzie on Grayline Tour

Highly recommended!

   

Very reliable company, very particular with time

21 April, 2018 by Mrs Dulce Lazareto on Grayline Tour

Transfer bus to Kleflavik airport

   

ตรงเวลา ราคาถูกกว่าที่อื่น

21 April, 2018 by Ms sunee jirasmitha on Grayline Tour

Very interested , Good value for money, Good ecplanation

   

Very Good friendly personel

20 April, 2018 by Mr Milan Hromada on Grayline Tour

Exlnt service

   

Quick , fast, comfortable

19 April, 2018 by Ms dharmista nagar on Grayline Tour

   

service à l'heure. le chauffeur de la navette de l"aéroport domerstique était très courtoie.

19 April, 2018 by Ms Carolyn Ruigrok on Grayline Tour

   

Fra start til slut bliver man som turist ført professionelt og personligt gennem turene. Kompetente og yderst behagelige guider. Rolige og med kæmpe overskud kører de os gennem landskabet og fortæller dejlige historier undervejs. Jeg kommer igen :-)

19 April, 2018 by Mrs Catrine Scholle on Grayline Tour

The best tour team

   

Excellent services provided that pick up & drop off near our hotel. Staff are so patient & friendly to all customers. It is the most perfect tour team that I have seen.

19 April, 2018 by Mrs Yuk Ching Yang on Grayline Tour

Efficient and Organized

   

On time and organized. Will definitely use Grayline in the future.

19 April, 2018 by Ms Vineeta Sharma on Grayline Tour

   

Perfect timing and personal touch

19 April, 2018 by Mr Daniel Aguilar Medina on Grayline Tour

Great service, friendly driver

   

I was picked up right on time. The driver was friendly and helpful. Service from the shuttle to the bus station to the airport was outstanding.

18 April, 2018 by Ms Tammy James on Grayline Tour

Easy to use and quite reliable!

   

Super easy and user friendly booking interface.

18 April, 2018 by Ms Lenetta Dazzell on Grayline Tour

Good service lower price than Flybus

   

A bit late picking up but totally the service is good

18 April, 2018 by Mr Chalermkiat Chumniphaiboon on Grayline Tour

   

Very reliable services.

16 April, 2018 by Mr Thaneth Angkasirisan on Grayline Tour

   

well organised and didn't dissapoint!

15 April, 2018 by Mr paul grady on Grayline Tour

   

The form was confusing. It had a section for arrival but I was departing. I wasn’t sure it was booked properly. The bus ride was fine though.

15 April, 2018 by Ms Katrina Kawaley-Lathan on Grayline Tour

   

ok

13 April, 2018 by Ms Cecilia Rose Baylon on Grayline Tour

   

Convenient and right on schedule. Easy to sign up and pay with credit card.

13 April, 2018 by Mr Dennis Foerster on Grayline Tour

   

Went perfectly

13 April, 2018 by Mr Ashraf Aboulfadl on Grayline Tour

Quick efficient and on time - all that you need for a trip to The airport.

   

Easy to book, plus Reykjavik makeis it easy with designated bus stops.

12 April, 2018 by Mr Shu Yang Tan on Grayline Tour

   

On time, driver very helpful, clean bus !

12 April, 2018 by Mr William Dittman on Grayline Tour

On Time Pick Up

   

Friendly driver and on time pick up

11 April, 2018 by Mrs Donna Vasel on Grayline Tour

   

Mostly ok.

11 April, 2018 by Mrs Anca Roibu on Grayline Tour

   

Great service, simple. On time pick up.

11 April, 2018 by Ms SHERLY CHIU YEE HO on Grayline Tour

   

on time

10 April, 2018 by Ms ChingYu Lin on Grayline Tour

Very good services

   

Very professional service, have always used this company when ever we have traveled

10 April, 2018 by Mr Gary Howard on Grayline Tour

Pick up is 30 mins before stated departure time

   

I was confused about pick up I didn't realise all buses and timings were from the bus station. I thought the bus went directly to airport. I missed my 6am bus and was 30 mins late The staff dealt with that very efficiently

10 April, 2018 by Mr J P Kennington on Grayline Tour

It's not all that great

   

The booking was fine but the driver didn't come at the selected time, which is a half hour earlier than the time on the ticket. Finally had to call for him to pick us up. Then, the seat my husband sat on was wet and smelly. Once we transferred to the larger bus it was fine.

10 April, 2018 by Mrs Cynthia Richardson on Grayline Tour

Easy online booking and on time pick up

   

Easy online booking and on time pick up

10 April, 2018 by Mr Clayton Warnest on Grayline Tour

   

Easy to book and great value!

10 April, 2018 by Ms Helen Marie McHugh on Grayline Tour

Everything was amazing!

   

Everything was amazing!

09 April, 2018 by Mr Waleed Bin Dawood on Grayline Tour

   

Customer-friendly, great service, top safety.

09 April, 2018 by Mr Sergey Kurkov on Grayline Tour

   

cus srvice nice

09 April, 2018 by Mr Nopparuj Krungkraipetch on Grayline Tour

   

Arrived on time !!

09 April, 2018 by Mrs Nathalie Boeykens on Grayline Tour

   

Excellent

09 April, 2018 by Ms Blanca leonor Romero cuadra on Grayline Tour

   

--

09 April, 2018 by Mr David Broy on Grayline Tour

Round trip bus

   

Booking was easy. I booked both ways on the Grey Line bus.

08 April, 2018 by Ms Michele Amass on Grayline Tour

On time everytime

   

Ease of booking online Prompt reply and updates and reminders Never a minute late . Fantastic service

08 April, 2018 by Mrs anne murphy on Grayline Tour

   

Website was quick and easy to navigate. Staff were very friendly and knowledgable.

08 April, 2018 by Mrs Judith Hall on Grayline Tour

   

Gray line service was excellent for tours, it’s a very wee, managed slick operation but they lose a star for bus transfer because it was quite expensive for all it was

08 April, 2018 by Ms Angela Adams on Grayline Tour

   

It is a great experience. The driver came to the hotel on time and very polite. I will choose Grayling next time.

08 April, 2018 by Ms Xiaoyu Zeng on Grayline Tour

Price and efficiency

   

The price and amiability was excellent! Takk!

08 April, 2018 by Mr Mario Alberto Gonzalez Salinas on Grayline Tour

Awesome service

   

Made life so easy. Would definitely use again and recommend to anyone going to Iceland

07 April, 2018 by Mr Bal Daffu on Grayline Tour

   

Excellent service.

07 April, 2018 by Ms Fiona Piper on Grayline Tour

Worth the dollar

   

They staff was wonderful and very knowledgeable

07 April, 2018 by Mrs Yvonne Lusterino on Grayline Tour

Great Service!!!

   

Very nice !!!! Simple but need to improve user friendly experience

07 April, 2018 by Mr Himanshu Halder on Grayline Tour

   

Perfect pick up service

06 April, 2018 by on Grayline Tour

   

Mycket kompetenta guider på Golden cirkle och city sightsering

06 April, 2018 by Mr Rune Iglebaek on Grayline Tour

Service on time. Pick up service very handy and helpful.

   

Pick up Service on time and very helpful as the station is far away the city centre.

06 April, 2018 by Ms BEATRIZ DE ARMAS on Grayline Tour

   

Easy to use, quick

06 April, 2018 by Ms Elaine Neary on Grayline Tour

   

Pickup location for transfer from the airport to the blue lagoon was confusing with no signs at all. Driver was abit impolite. Other than that it was alright.

06 April, 2018 by Ms Janet Man Wing Wu on Grayline Tour

   

No problems and on time.

05 April, 2018 by on Grayline Tour

   

Bus was fine, staff was fine. Wi-Fi worked, but power outlets did not.

05 April, 2018 by Ms Jillian Delano on Grayline Tour

   

The price was great but the tour guider was soooo boring, she knew what she was talking about but honestly she wasn’t a good fit For the job.

05 April, 2018 by Mr Fernanda Hernandez on Grayline Tour

   

easy

05 April, 2018 by Ms Sunny Loera on Grayline Tour

Excellent.

   

Cannot fault any part of the trip - all excellent.

05 April, 2018 by Mrs Sue Toke on Grayline Tour

   

Le trajet s'est très bien passé. Par contre, léger retard sur le lieu de prise en charge. Nous avons stressé mais finalement il est bien arrivé après 10min. À savoir, leur téléphone 24h/24, c'est faux ! Nous avons essayé d'appeler, aucune réponse. Mais, par mail, réponses très rapides.

05 April, 2018 by on Grayline Tour

   

Easy with no problems.

04 April, 2018 by Mr Alan Williams on Grayline Tour

   

Great site.

04 April, 2018 by Ms Leigia Estopace on Grayline Tour

   

On time pick up at our location and timely drop off at the airport.

02 April, 2018 by Mr Ryan DeSocio on Grayline Tour

Buses are comfortable and spacious

   

Buses were roomier and more comfortable than others. We used this services 4 times while we were there. They were always on time, easy to find.

02 April, 2018 by Mr karen bigelow on Grayline Tour

Prompt and courteous service

   

On time and great service, thanks!

01 April, 2018 by Ms Josephine Luna on Grayline Tour

Efficient and polite service.

   

We booked with Grayline for our journey back to the airport from Reykjavik. We booked the hotel pick up and were picked up on time from our designated stop. We then went to the main Grayline terminus where we transferred to a larger bus for the journey to the airport. This also left on time and we had a smooth journey. All of the staff that we had contact with were polite and efficient.

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01 April, 2018 by Mr Simon Grounds on Grayline Tour

Pick-up on time

   

Pick-up on time. Good price.

01 April, 2018 by Ms KANYARAT PULSAWAT on Grayline Tour

   

Excellent.

01 April, 2018 by Mr Nikolay Sidorenko on Grayline Tour

Very good

   

Easy booking online. They run the service on time. Clear instructions. Most of the staff nice and helpful.

31 March, 2018 by Mrs Renuka Mudiyanselage on Grayline Tour

   

simple and easy

30 March, 2018 by Ms Grace Yong on Grayline Tour

Best choice!

   

Easy online booking, good value, punctual and professional. Would definitely use again.

29 March, 2018 by Ms Jeustelle Staver on Grayline Tour

   

On time, fast, comfort on board.

29 March, 2018 by Mr Elia Boninsegna on Grayline Tour

   

The bus arrived on time. Very good.

29 March, 2018 by Ms Marja Toivanen on Grayline Tour

???????????

   

準時。服務人員熱誠。

29 March, 2018 by Ms Vivienne Lin on Grayline Tour

Do Not Use - Shady Company

   

Horrible experience. Showed up for our prepaid, pre-booked pick up for airport transfer 45 minutes early at Bus Stop 10. No Grey Line pickup ever came although many drop offs stopped and said there would be a pick up coming for our time slot. Never showed up. Finally stopped a drop off driver who radioed the dispatche and they blantantly lied to our face stating they stopped and we were not at our pick up location so they moved on. Also quoted a different pick up time when lying to my face even though I showed the voucher. WE WERE THERE 45 MINUTES EARLY AND STOOD THERE WAITING THE ENTIRE TIME. Almost missed our flight. Go with a different vendor these guys are unreliable and just downright shady.

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29 March, 2018 by Mr Patrick Carmody on Grayline Tour

Unlikely to walk to Terminal, Hotel Pick-up is good value.

   

Not bad overall. Got to the airport 10 minutes later than advertised, but still made flight on time. Good Wifi.

29 March, 2018 by Mr Lakir Patel on Grayline Tour

Easy and hassle free

   

Quick and hassle free booking with 5% discount! Loved it

28 March, 2018 by Ms Sindy Fitri on Grayline Tour

   

on time

28 March, 2018 by Ms pik lin Liu on Grayline Tour

A Painfully Slow and Expensive Experience!

   

The last thing you want when you arrive after a flight is to wait eons for your transfer vehicle to get going. Alas, this was definitely the case with Gray Line Iceland. We found a timetable online and there was no way this company was making any attempt to adhere to it. We were also annoyed by the fact that the driver continuously lied about the amount of time we could expect between different drop-offs. Then, when you finally arrive in Reykjavik, oh my God, you have another separate transfer bus to board and contend with! We felt as though this company had been given an unfair monopoly when it comes to providing transfers from Keflavik to the city. Why on earth have they built a bloody airport here and why could they not have just used and expanded the airport that already exists in Reykjavik?

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28 March, 2018 by Mr Quinten Hoskins on Grayline Tour

Great way to get to the airport

   

On time, solid WiFi, no problems

28 March, 2018 by Ms Sarah Kline on Grayline Tour

   

Pick up on time, wifi in the bus. Good service.

28 March, 2018 by on Grayline Tour

   

Excellent service. Very considerate people to work with.

27 March, 2018 by Mr Marina Milzer on Grayline Tour

BEST VALUE! RELIABLE SERVICE!

   

The service was great! Punctual pick up, friendly staff, smooth ride!

27 March, 2018 by Ms Silvia Baldassini on Grayline Tour

   

Pick up was right on time. The bus was comfy and I got to the airport well in time for my flight

27 March, 2018 by Mr Shamez Virani on Grayline Tour

   

good price compared with flybus. same service

27 March, 2018 by Mr jun ke on Grayline Tour

   

Reliable, on time, great service

27 March, 2018 by Ms Sarah Park on Grayline Tour

   

Přijemný profesionální řidič, bezproblémová doprava, bohužel moc obecné časování - neodpovídalo zcela době příjezdu, i když pochopitelné když se nabírá na více zastávkách.

26 March, 2018 by on Grayline Tour

   

Great service. On time.

26 March, 2018 by Mr Avi Patel on Grayline Tour

Efficient and on time!

   

The transfer from Keflavik airport to our hotel in Keflavik was seamless. Grayline is on time, the bus is comfortable and clean, and the driver very courteous. The transfer from Reykjavik to the airport was the same, smooth and on time. Despite the fact that a transfer to a smaller shuttle from the BSI terminal was necessary, it was no issue at all since everyone was on time. Great value , and excellent service.

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25 March, 2018 by Ms Maria Clemente on Grayline Tour

No Problems here..

   

All good, easy to use and reliable. Very convenient.

25 March, 2018 by Mr Michael Lyons on Grayline Tour

Bus was not at the stop at the pick-up time & I took the FlyBus instead

   

I booked an airport transfer from Hallgrimskirkja bus stop 8 to Keflavik airport for March 22, 2018 at 12:30 PM for a 3:00 PM flight back to New York. I waited at that bus stop from 12:20 to 12:50 PM, but the bus never came. Fortunately a FlyBus/Reykjavik bus came at 1:00 PM and I was able to take that to the airpor instead, otherwise I would've missed my fligh back home. Turns out, the Gray Line bus driver came and left Hallgrimskirkja at 12:17 PM. I realize the bus voucher stated 12:00 PM as the start time for the pick up, but that doesn't mean the driver should've left before the posted 12:30 PM pick up time. Also note that I had booked 2 tours with this company and I waited at the bus stop 30 minutes ahead of the posted pick-up time, but on both occasions, the driver arrived 15-20 minutes late, so I felt it wasn't necessary to arrive earlier than the official pick-up time.

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25 March, 2018 by Ms Heidi Gutierrez-Pagaduan on Grayline Tour

Happy

   

Very consistent and punctual.

24 March, 2018 by Mrs Lori Francis on Grayline Tour

Exellent customer service

   

Exellent customer service

24 March, 2018 by Mr Tim Smith on Grayline Tour

Gray line offers tip service at the best price

   

Very easy to book online. Service was on time and efficient.

24 March, 2018 by Mr Joseph McPhee on Grayline Tour

Excellent service!!!

   

It was easy to book online and when I arrived at the airport they were already outside waiting to pick us up and take us to our hotel. We also used Gray Line for two tours, the Game of Thrones Tour and the Golden Circle tour. Both were amazing! If I ever travel to Iceland again I will definiately use Gray Line. I will also tell eveyone I know to use Gray Line as well if their travels take them to Iceland.

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23 March, 2018 by Mr Stephen Kaznak on Grayline Tour

Gray Line Iceland ftw

   

Trotz verpasstem Bus ohne Mehrkosten doch noch ans Ziel gekommen. Dank des freundlichen Services und dem kompetenten Managements.

23 March, 2018 by Mr Bela Schreckenberg on Grayline Tour

   

Easy to book and affordable price

23 March, 2018 by Ms Hyeonjean Jo on Grayline Tour

Very reliable and friendly service

   

We were highly impressed by the efficiency, punctuality and friendliness of staff so ended up using Gray Line for every trip we took during our stay.

23 March, 2018 by Mr Sam Lyons on Grayline Tour

   

Todo a tiempo y muy puntual.

23 March, 2018 by Mr Efren Del Rosal on Grayline Tour

   

Quick and less expensive than competition! Great job!

23 March, 2018 by Mrs Nuska Switzer on Grayline Tour

Always on time

   

The best bus line in Iceland

22 March, 2018 by Mrs Leonora jennifer Delgadillo jackson on Grayline Tour

   

Fully recommend grayline, great service

22 March, 2018 by Mr Simon Gander on Grayline Tour

   

Great and on time

22 March, 2018 by Ms Ya-Ting Hsu on Grayline Tour

Good value, on time pick-up

   

They were on time for the pickup and the price is cheaper compared to other services.

21 March, 2018 by Mr Melvin Shih Yuan Chan on Grayline Tour

   

very easy, website was phone-accessible

21 March, 2018 by Ms Emily Cromwell on Grayline Tour

Efficient and clean

   

Got us where we needed to go and had a nice chat with our driver before we picked up the rest of the passengers :)

21 March, 2018 by Mr Eric Wolf on Grayline Tour

   

They were on time. They were very friendly! They made it convenient so we didn’t have to worry about getting to the airport. Way cheaper then a taxi!

20 March, 2018 by Ms Nachel Rhoades on Grayline Tour

   

Efficient service, I would recommend it and use it again.

20 March, 2018 by Mr Andrew Lindqvist on Grayline Tour

   

On time !!

20 March, 2018 by Ms Yuki Suen on Grayline Tour

Fast and great price

   

Grayline was well organized, on time and efficient. Loved thr service and great price

20 March, 2018 by Mrs Nisha Prajapati on Grayline Tour

   

Procedures are clear and easy.

19 March, 2018 by Mr Yu Chan Pun on Grayline Tour

   

Their timekeeping was excellent, picking us up from the hotel at the exact time specified.

19 March, 2018 by Ms Sylvia Murdoch on Grayline Tour

Excellent Service!

   

Could not fault this service at all! On time and efficient! Great busses and drivers!

19 March, 2018 by Ms Jodie Crane on Grayline Tour

The Good and the Bad

   

Actually booking the bus tickets was impossible online; I had to call home and have my husband call in the order. The website online booking needs to be clearer. The actual bus pick-up and transit was excellent: bus was on time, driver was helpful, transfer to airporter bus was seamless, and the transit time was accurate.

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19 March, 2018 by Mrs Sheila Coles on Grayline Tour

????

   

準時接送,車內設備良好乾淨

19 March, 2018 by Mr ChengHsien Chen on Grayline Tour

prompt efficient friendly

   

hi I used this company for northern lights mystery tour very prompt and great service I also booked airport direct with them again prompt efficient and friendly service I would recommend using them for your tours

18 March, 2018 by Ms connie stone on Grayline Tour

Highly recomend

   

Everything is very well organised, driver was very carefull and kind. Bus was cozy and warm-what else You could wish for in rainy day :)

18 March, 2018 by Ms Dace Kaminska on Grayline Tour

   

I guess the polish driver was not in a good day

18 March, 2018 by Mr Nuno Barbosa on Grayline Tour

Recomendable

   

Llegaron a horario y cumplieron con todo

17 March, 2018 by Ms Lucia Franco on Grayline Tour

on time

   

Bus was on time at the hotel and went straight to the bus terminal. Ride to the airport was fine, just a bit cramped!

17 March, 2018 by Mr alistair wharton on Grayline Tour

No problems booking

   

Easy to book. Information clear

17 March, 2018 by Mrs Margaret Keane on Grayline Tour

   

No problems at all, efficient and on time.

17 March, 2018 by Mr NIGEL PATERSON on Grayline Tour

No complaints

   

We used Gray Line for our airport transfer and we were impressed by the efficiency and professionalism. We wouldn't hesitate to recommend or use this company again.

16 March, 2018 by Mr David Lappin on Grayline Tour

   

On time, easy and no stress. Will definitely take Gray Line if I visit Iceland again. Cheers!

16 March, 2018 by Ms Edalene Lee on Grayline Tour

Great price and service.

   

I would recommend Gray Line Iceland is anyone travelling to Iceland. Service was great and the price was as even better.

16 March, 2018 by Ms Lisa Covey on Grayline Tour

Great!

   

very easy, efficient

16 March, 2018 by Ms Kaya Vyas on Grayline Tour

Rekjavik to Keflavik airport

   

On time, easy procedure to pickup bus ticket at the terminal, seats on the bus were very cramped, glad I am not tall, no additional room for carry on bags

15 March, 2018 by Mr Suzanne Jaquish on Grayline Tour

Timely and reliable service to airport

   

I would definitely recommend gray line services to others and would use them again.

15 March, 2018 by Ms Kathleen Korkosz on Grayline Tour

Bad experience

   

Because we were waiting for a bus 20 minutes and nobody take us so we lost the money for ticket

14 March, 2018 by Mr Juraj Chmura on Grayline Tour

   

Nice staff, cafe and bar

14 March, 2018 by Mr Calum Milne on Grayline Tour

   

Well organized, friendly and efficient!

14 March, 2018 by Mrs Alissia Gujer on Grayline Tour

   

The online booking was pretty smooth. However, the online form was a little bit confusing in some parts (at least in the English translation). I'm referring to the 2nd collection of fields one has to fill in for the booking.

14 March, 2018 by Mr Giuliano Bernardi on Grayline Tour

Easy to book

   

Booking was simple and easy

14 March, 2018 by Mrs Lucy Williams on Grayline Tour

   

Professional and value for money

13 March, 2018 by Mr Michael Smith on Grayline Tour

   

It was convenient

13 March, 2018 by Ms Yelena Angelica Tiona on Grayline Tour

???????

   

Все вовремя, никаких опозданий, хороший вайфай в автобусе, приятный персонал . Трансфером довольна.

13 March, 2018 by Mr Kateryna Poberezhets on Grayline Tour

Airport Transfer left us stranded!!!!!

   

The booking process was fine but the transfer left without us (9 people!!!)

13 March, 2018 by Mrs Louisa Fells on Grayline Tour

Reliable and easy!

   

It would be useful if one were able to pay using Paypal and not only credit cards or credit-debit cards.

13 March, 2018 by Ms Jennifer Geacone-Cruz on Grayline Tour

Bad experience

   

Very disappointed every single tour they were late! We also have missed our flight on our way back, they suppose to pick us up at 1 and the came at 2!! Don't recommend this guys!

13 March, 2018 by Ms Marcelle Freitas on Grayline Tour

Easy transit

   

Convenient to use and comfortable service.

12 March, 2018 by Ms Nora McKinnon on Grayline Tour

   

C est vraiment utile de pouvoir compter sur grayline pour un départ vers l’aéroport, donc de voyager sans stress

12 March, 2018 by Mrs Sherin El Ansary on Grayline Tour

Great service and very reasonable prices.

   

Great service and very reasonable prices.

12 March, 2018 by Ms Vrutika Doshi on Grayline Tour

Fantastic service.

   

Excellent and easy booking service online.

12 March, 2018 by Mrs Bridget Andrews on Grayline Tour

Efficient service

   

Easy booking

11 March, 2018 by Mr Jason Boyce on Grayline Tour

   

Their service was punctual both from and to Keflavik airport & our glacier hike was wonderful.The guide was very informative and helpful I would definitely use gray line again and would have no hesitation in recommending them to others

11 March, 2018 by Mr Kevin Stockdale on Grayline Tour

Fantastic service.

   

No fuss, easy to use, perfectly on time, and friendly staff. Definitely would use again.

11 March, 2018 by Mr Anthony Madden on Grayline Tour

Good transfer service

   

Pretty prompt service but need a bigger presence/sign in the airport. The directions they gave us to the coach meant we were waiting 40mins in the cold in the wrong location. But the staff are friendly and helpful.

10 March, 2018 by Ms Diney Salter on Grayline Tour

Excellent service and refund policy after missing pick up

   

Easy booking, great tours and guides plus brilliant refund policy after a missed pick up.

10 March, 2018 by Mr Anthony WRIGHT on Grayline Tour

   

Very good transportation and on time.

09 March, 2018 by Mr Mahmoud BENCHAABANE on Grayline Tour

Everything went smoothly

   

Everything went smoothly and arrived on time.

09 March, 2018 by Mr James Kiely on Grayline Tour

Excellent Customer Service

   

Easy to book and when I had booked the wrong time they refunded me no problem.

09 March, 2018 by Mr Colin Mackenzie on Grayline Tour

Everything perfect

   

Easy and without problems

09 March, 2018 by Mr eduardo fonollosa on Grayline Tour

   

I was buy online tickets and on entering a bus your driver told us get out that is not valid you need to print ticket in office. You should learn him some manners. When I finally printed tickets and give to him, hi took them for himself and I was demanding them back for my company and I didn’t need them. Hi give them back to me unwillingly. So my question is why you walking people around if you don’t need that tickets?

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09 March, 2018 by Mr Srdan Stanic on Grayline Tour

When visiting Iceland use Gray Line

   

Great staff, always on time and lovely guides.

08 March, 2018 by Mr Neil Sigsworth on Grayline Tour

Good service.

   

Minibus turned up on time to take us to the main bus station to transfer onto the big coach for the transfer to the airport. Arrived at the airport in good time with no issues.

08 March, 2018 by Mr Pat D'Mello on Grayline Tour

Great service

   

Fantastic service

08 March, 2018 by Mrs Ingrid Stapple on Grayline Tour

Safe, reliable, easy, and wifi

   

Prompt, clean, on-time, and with wifi. The only knock is the same thing you say everywhere in Iceland - it's expensive. But, relative to the other forms of overpricing in the country, this one is pretty mild.

08 March, 2018 by Mr Jeremy Branzetti on Grayline Tour

Booking system broken, good customer support

   

Online Booking System is broken. First, the form is confusing. For a transport from Reykjavik TO the airport you are asked for your flight's ARRIVAL time. After the purchase you get an E-Mail that important information is still missing. After clicking on a link you get to a even more confusing web page. The headline says something about "crucial information ins missing", but another box says "you provided all information and are good to go". As a customer you are of course worried if everything will work out, so I called the hotline and the guy from the help desk hang up. At second try no one answered anymore. So I tried to get an answer by E-Mail. The response cam in the middle of the night when it was already too late anyway. Now back at home I wanted to get the receipt for travel expenses and couldn't find one in my E-Mails from Gray Line, even though I was asked for a billing address during booking. So I wrote an E-Mail to the customer support and they responded that it's not possible to get a receipt. Are you kidding me?

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07 March, 2018 by Mr Sascha Novakovic on Grayline Tour

   

Everything was really good

07 March, 2018 by Ms Rebecca Maria Ehrengruber on Grayline Tour

   

准时

07 March, 2018 by Ms Jing Liu on Grayline Tour

   

no complaints

06 March, 2018 by Mr bernhard beuerle on Grayline Tour

   

Highly recommend them

06 March, 2018 by Ms Kate Owen on Grayline Tour

   

very good and all questons answered

06 March, 2018 by Mrs Aadithya Basavaraj Urs on Grayline Tour

Very pleased with Gray line

   

Gray line gave a super service. Met all expectations. We were very happy with the service.

06 March, 2018 by Mr nicholas adams on Grayline Tour

   

Parfait !

06 March, 2018 by Mr fabien SERRET on Grayline Tour

Transport from Reykjavik to the airport in Keflavik

   

Our transfer from Reykjavik to Keflavik airport was hassle free. The pick up van was waiting at Bus Stop 4 when we arrived, and we arrived about ten minutes early. She loaded our luggage into the van, and then into the large bus once we arrived at the bus transfer station. The ride to the airport itself was smooth. If you don't mind transferring from the van to a full size bus, then this company is one I would recommend for you transportation to/from the airport in Iceland.

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05 March, 2018 by Mrs Lisa Varouxis on Grayline Tour

Excellent and prompt service.

   

The hotline service is helpful. pick up on time at the station which is very important especially it's so cold in Reykjavik

05 March, 2018 by Mr Wah Johnson HUNG on Grayline Tour

   

Very easy and convenient! Made our trip that much better and went smoothly!

04 March, 2018 by Ms Marilyn Farrell on Grayline Tour

   

It was excellent

04 March, 2018 by Ms Shriya Sundaram on Grayline Tour

Brilliant

   

Excellent service and tours. Easy to book and communicate with. Would highly recommend! Tour guide and drivers fab

04 March, 2018 by Ms Teresa Stoodley on Grayline Tour

   

Empresa pontual e cumpre com o combinado

03 March, 2018 by Mr Henrique Santos on Grayline Tour

   

Your guys at the front office/counter were very kind - you should have more employees like them - customer oriented employees help a lot in making your company succesful

03 March, 2018 by Mr Robert Lopez on Grayline Tour

Iceland trip Feb 2018

   

Used greyline for all our travelling while we were visiting Iceland feb18. They were efficient and professional on all occasions and competitively priced. I would recommend them to anyone who will be visiting Iceland in the future and if we were to go back would use them again.

02 March, 2018 by Mr Philip GRANGER on Grayline Tour

   

Easy to book & price was clear

02 March, 2018 by Mrs Deborah Gardner on Grayline Tour

Great

   

I thought gray line was great. Pick up and drop off we’re made super easy, the bus has wifi & usb ports for your phone. The drivers were helpful with luggage. Definitely would recommend for airport transportation.

02 March, 2018 by Ms Taylor Papa on Grayline Tour

Confusing and rude!

   

The schedule information was very confusing. It gave a pick up start time of 4am and then a separate time of 4:30-5:15am it later transpired we were to be collected at 4:25 from the hotel and the airport travel time was 45 mins but as stated it was really unclear. Due to this and the freezing weather we waited just inside the lobby. A very angry little man came in shouting at us repeatedly despite our initial apologies at not being directly outside. In the end I had to tell him not to continue to raise his voice at me. Upon arrival at the depot he again was very rude to all on the minibus, aggressively shouting at us to go into the terminal for our tickets. Taking into consideration that we were all tourists, most of whom had not travelled to Iceland before and were not versed in the procedures of greyline, this only added to the stress and anxiety of travelling. We used Flybus to get from the airport to our hotel and will be using them again instead for both journeys in future. Such a shame rude staff members, who are the face of the company, let themselves and the company down!

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01 March, 2018 by Mrs Julia McManus on Grayline Tour

Don't go with Grayline

   

Where to begin. How about the fact that some of my friends, including myself would never get a confirmation after we tried to rebook the northern lights? We all had to repeatedly email to get a response, sometimes nothing getting confirmed at all. Terrible service all around.

01 March, 2018 by Ms Whitney Stambler on Grayline Tour

I heart Iceland

   

Booking is super easy and friendly! Once you are on the tour, you get the best tour guides in town who walk you through Iceland's beautiful places and inform you with cool facts and stories about the country.

01 March, 2018 by Ms Martha Vargas on Grayline Tour

Really good service from Gray Line Iceland

   

They got on time even though I bought my ticket on the same day. I was impressed! Really good service. I strongly recommend it.

01 March, 2018 by Mr Eric Deschamps on Grayline Tour

Prompt and courteous service - even when requesting a refund!

   

Originally booked a transfer from Reykjavik city centre with a stop-off at the Blue Lagoon en route to the airport at Keflavik, but due to an error (on my part - not Gray Line's I hasten to add!) I had to cancel the booking. Cancellation was processed promptly and courteously by the company and on the basis of the good service I'd received I booked a couple of standard airport transfers with them instead.

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28 February, 2018 by Mr John Hunter on Grayline Tour

Great & smooth service

   

I was pleased with the Gray Line services. Both, arrival and departure trips went very well. Hotel drop off/pick ups are great, on time, smooth with connection for the coach which drives you to/from the airport. Definitely worth paying a little extra. I would only ask for longer backrests in coaches, as especially in the early morning, I as a tall person, couldn't rest my neck and take a little nap.

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28 February, 2018 by Mr Stefan Kolibar on Grayline Tour

??

   

准时

28 February, 2018 by Mr LE SHI on Grayline Tour

Transfer to airport

   

Booking online was easy

27 February, 2018 by Ms EMMA TOWNSEND on Grayline Tour

   

No complains. Pick up at the hotell and busride was comfortable.

27 February, 2018 by Mr Roy Dorholt on Grayline Tour

Very comfortable and timely service

   

Easy to reserve on web site with a lot of pick-up places. Pick up was exactly on time and so was the bus. Comfortable bus drive, enough places for everyone. Very nice service. The only problem was to recognise the pickup shuttle so early in the morning (still dark) as there are more than one companies picking up from the same bus stop at the same time.

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27 February, 2018 by Mr Raimo Oinas on Grayline Tour

   

Excellent service

27 February, 2018 by Mr Santosh Salunkhe on Grayline Tour

Excellent service

   

The service was excellent. There were severe weather conditions the day we were traveling back home and as a result the road from Reikjavic to the airport was closed for a few hours. Gray Line has informed us about this the day before and advised us to take an earlier bus so that we don't miss our flight. And we didn't. Highly recommended.

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27 February, 2018 by Ms Konstantina Lazaridou on Grayline Tour

Totally worth visiting

   

Wonderful trip. Awesome service and guidance. Superb views and total comfort.

27 February, 2018 by Mr Artemiy Kozyr on Grayline Tour

Es war soweit alles in Ordnung!

   

Ich habe über Expedia gebucht gehabt, der Hin-Transfer war auch reibungslos, beim Rück-Transport bekam ich erst um 3 Uhr in der Früh am gleichen Tag eine Bestätigung das wir um die gewünschte Zeit abgeholt werden und darum buchte ich nochmals aus Sicherheit, dies wurde aber nicht erstattet, darum bin ich sauer und werde grad line nicht nochmals buchen!!

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27 February, 2018 by on Grayline Tour

   

Easy to use. Free WiFi. Bus driver a bit grumpy when I presented my voucher he told me I needed a bus ticket he pointed to the bus office. Would have been nice if I was told in advance that I needed to exchange my voucher for a bus ticket.

27 February, 2018 by Ms Helena Spencer on Grayline Tour

Easy and efficient

   

Pick up on time. Trip to airport on schedule

26 February, 2018 by Ms Tamara l Mitchell on Grayline Tour

   

Excellent service. Thanks

26 February, 2018 by Mr Edward Fouhy on Grayline Tour

well organised and reliable

   

easy to use web site and very helpful and organised staff

26 February, 2018 by Mr Rick Bolton on Grayline Tour

   

Everything was easy and straightforward.

26 February, 2018 by Ms Michelle Ashworth on Grayline Tour

Good tour, horrible customer service

   

The drivers, buses and trip were all great, however, our northers lights tour got cancelled and Greyline did not let us know. After an hour in the cold waiting for the bus to arrive, we phoned them and a very rude and not apologetic staff told us the tour had been cancelled. He was angry at us for asking why we had not received any emails/calls/texts letting us know of the cancellation.

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26 February, 2018 by Ms Ilinca Angelescu on Grayline Tour

Very satisfied with this company

   

Everything was alright. I mean they were on time, friendly and they had 24 hours service.

26 February, 2018 by Ms Jana Kucerakova on Grayline Tour

   

Punctual pick up time though you really must be at your pick up location 30min before then official time. We requested a toddler car seat and the bus was not equipped to install it properly. It was missing a seatbelt crossing the torso. The company should only provide car seats that can be properly installed!

26 February, 2018 by Mrs Caroline Lee on Grayline Tour

Excellent

   

No issues

26 February, 2018 by Ms Suzan Oktemgil on Grayline Tour

   

On time Comfort coach Usb charge

26 February, 2018 by Mr TzuChia LIU on Grayline Tour

good

   

great travel companion, a bit expensive but everything on iceland is :)

25 February, 2018 by Mr Piotr Ko?tan on Grayline Tour

   

Easy and convenient way to get to the airport.

25 February, 2018 by Mr Robert Slack on Grayline Tour

   

Easy, on Time. Comfortable.

24 February, 2018 by Ms Eleonore Le Car on Grayline Tour

Pick up at 4.30 am in heavy snow. Showed up and on time.

   

Pick up at 4.30 am in heavy snow. Driver tirned out on time and we were at the bus terminal before due departure. Arrived at the airport in awful conditions on time.

24 February, 2018 by Mrs Elizabeth Balnaves on Grayline Tour

Airport Transfer in 2 Legs (expect to changes buses at bus depot

   

I booked a bus transfer to KEF airport with pickup at my hostel and the only weirdness was the unexpected transfer from the van to a bigger bus at the bus depot. My fellow passengers and I figured it out but it was unnerving initially since it was not clear. It just seemed like the bus driver was taking our luggage out and we were still in the van. A more clear communication on the ticket would have been appreciated.

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24 February, 2018 by Ms Stephanie Ceniza on Grayline Tour

   

Good, straightforward process.

24 February, 2018 by Mr Michael Baker on Grayline Tour

Easy, peasy airport transfer

   

On time, smooth airport transfer.

24 February, 2018 by Mrs Corina Freitas on Grayline Tour

   

Professional

23 February, 2018 by Mr Craig Vernon on Grayline Tour

Efficient and reliable - a good service well run

   

Straightforward booking. Clever communication system between drivers and the depot so passenger lists were up to date and drivers were expecting us. Helpful phone support when we thought we'd booked the wrong bus (we hadn't). We'd definitely use this service again for transfer between Keflavik and Reykjavik.

23 February, 2018 by Mr Nicholas Keefe on Grayline Tour

Fantastic service

   

Prompt, clean coaches, courteous, competitively priced. Can't get any better, we also used them for sightseeing trips a day they were all excellent with knowledgeable, witty, funny guides.

22 February, 2018 by Mrs Philippa Berry on Grayline Tour

   

fair

21 February, 2018 by Ms Janalyn Sullivan on Grayline Tour

   

Pick-up was on time. Courteous customer service at the terminal.

21 February, 2018 by Ms Maria Michelle Belara on Grayline Tour

   

On time, clean buses and polite drivers

21 February, 2018 by Mr Pete Carscallen on Grayline Tour

Would definitely use again.

   

Perfectly easy booking system for a great service.

21 February, 2018 by Mrs Rebecca Clapham on Grayline Tour

Excellent and superior to ?competitors?

   

Excellent, prompt and friendly service. Far superior to FlyBus. Bus was on time, driver was very helpful and the trip was smooth.

21 February, 2018 by Mrs Emma Broomhead on Grayline Tour

   

Muy buen servicio

21 February, 2018 by Mr ROBERTO LUIS REVILLA on Grayline Tour

   

really good!

20 February, 2018 by Mr Xiaoxiang Zheng on Grayline Tour

Comfortable ride to and from the airport

   

Easy to book the trip to and from the airport. Many pickup locations to choose from, so was very close to our hotel.

20 February, 2018 by Mrs Michelle Bierstedt on Grayline Tour

Airport Pick Up

   

We used for airport transfers. Pick up was prompt. Staff were friendly and the coach was clean, new and comfortable

20 February, 2018 by Ms Gemma King on Grayline Tour

Pleasant Airport Transfer

   

The whole experience was exactly as I expected. The friendly collection from the hotel and the transfer to the main coach that continued to the airport.

20 February, 2018 by Mr Robert MacGregor on Grayline Tour

We are really disappointed

   

We are really disappointed of what happened last Friday 16th of February 2018 and the quality of service provided by Gray Line. We bought 2 transfer tickets to the airport ( here in attachment ) and the pick up time was 16.30. We were at our Pick up point at Grand Hotel Reykjavik at 16.05. At 16.47 we called the customer service as no transfer bus showed up. After 3 calls and 10 min waiting, finally a Customer Service Rep. picked the phone and told us the bus was already gone. Despite the fact that nobody phoned us to inform, and on the voucher wasn't underlined to be 30 minutes in advance in Grand Hotel Reykjavik, in the ticket is mentioned " Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher". It is written that "starts" and we were there 25 minutes before the stated time 16.30. The Customer Service Representative told us that the bus was the last one of the day, she didn't inform on other solutions, or other companies, she simply suggested to call a taxi. We were forced to call a taxi to reach the airport or we would have missed our airplane at 20.10 to Budapest. No other companies had the possibility of transfers at 17.00. This costed tot. 158 euro, and tot. 46 euro of transfer service not provided by Gray line. Total 204 euro. We ask for a total refund of missing service and damaged cost raised with the taxi. The issue could have been easily avoided with a specific written info on the VOUCHER, or a call as the difference of arrival time is: 5 minutes. A plus of this bad service was a total lack of assistance, without providing any immediate help or solution by the company or immediate compensation.

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19 February, 2018 by Mr Andrea Nico on Grayline Tour

   

We booked the first tour to the Airport Keflavik ( with pick up). Neither on the website nor in the mail I received afterwards was mentioned that the pickup was supposed to be at 2.30 am, so we missed our bus! On all other available tours it said that pick up was half an hour earlier.

19 February, 2018 by Mrs Alina Dankmeyer on Grayline Tour

   

Great service!

19 February, 2018 by Mr Paul Jerkeholt on Grayline Tour

   

Fungerede fint både med Hotel Pickup og videre transport til Keflavik

19 February, 2018 by on Grayline Tour

   

Staff are all very friendly and will go out of there way to make sure customers are safe and comfortable on all trips

19 February, 2018 by Mr Graham Lambe on Grayline Tour

??

   

接送时间很准时

18 February, 2018 by Mr Tao Yang on Grayline Tour

Worst customer service

   

Customer service and communicate and not leave customers at the bus stop without any information. Fortunately another company helped us. I would never use you again and will never recommend you.

18 February, 2018 by Mrs Marion Tapnack on Grayline Tour

Friendly, On Time, and Helpful!

   

The driver who picked us up at Bus Stop 4 was on time, and loud and clear when calling out the names of the passengers he was picking up, which made it easy to know that was our bus! He was very friendly, helpful, and waited and joked while a passenger was running to catch the bus, etc. I'm sorry I do not know this gentleman's name, because I would highly recommend him to be a tour guide!

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17 February, 2018 by Mr Joanne Wolochatiuk on Grayline Tour

Good airport transfer

   

Great service, quick transfer to and from the airport.

17 February, 2018 by Mr Filip Parulski on Grayline Tour

Great way to transport from KEF and Reykjavik and return.

   

The drivers were helpful and very courteous and right on time.

17 February, 2018 by Mr James Mcdonald on Grayline Tour

Easy, affordable transportation from airport to the city

   

super easy to book and came when they said they would

16 February, 2018 by Mr John Hennessey on Grayline Tour

Disappointed

   

I had really bad experience with the person who was in charge in our bus to the northern lights tour. In that tour, all the people there could not find any northern light and that man tell that we would not have other chance to get again the tour free because the northern light that night in a scale 1 to 10 was 3/10 and literally from he, he said that was "ENOUGH" We were really dissappointed about that because we came from Chile only to see that, we undertand that not all the days is possible but we want to try again that he said early in the tour. Diego Borras / Marcelo Avaria diego.borras@gmail.com / marcelo.avaria@gmail.com

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16 February, 2018 by Mr Diego Borras on Grayline Tour

Cultural visit

   

Easy booking service and relatively good value for money.

16 February, 2018 by Mr Richard Powell on Grayline Tour

Great service.

   

On time and easy transportation.

16 February, 2018 by Mr Fil Sotelo on Grayline Tour

   

great

16 February, 2018 by Mrs Radhika Viswanathan on Grayline Tour

   

Efficent & easy service

16 February, 2018 by Mrs Lynne Buckler on Grayline Tour

Alles super und gerne wieder!

   

Der Shuttle war überpünktlich und der Fahrer nett und hilfsbereit. Gerne wieder :-)

16 February, 2018 by Ms Lisa Beck on Grayline Tour

   

Son puntuales y tienen precio asequible. La única parte un poco incómoda es tener que hacer transbordo en vez de hacer el trayecto en el mismo autobús.

15 February, 2018 by on Grayline Tour

   

Acesso a internet e excelente serviço.

15 February, 2018 by Mr Guilherme Sant'Clair on Grayline Tour

I arrived on time but bu left earlier

   

I was on time however bus driver considered me a "no-show" and left.

15 February, 2018 by Mr Sarunas Zilinskas on Grayline Tour

On time

   

On time and helpful

15 February, 2018 by Mr kiangPheng Toy on Grayline Tour

A little confusing but does the job.

   

The shuttle was good however it was not clear in the details that we were not being picked up from the hotel but from the bus stop 10 min away and had to rush there with our bags. Also when transferring to the large bus they wanted us to leave our luggage on the bottom and get on a smaller vehicle to follow. We ended up grabbing our bags anyways as we wanted them to be with us. Nice to have the service to and from the airport but instructions should be clear if you are taking an airport shuttle or going on a travel tour not all in one long essay.

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14 February, 2018 by Ms Anna Yeager on Grayline Tour

Great job, but free wi-fi didn?t meet expectations... wasn?t working at all

   

Great online platform, easy to book, buses on time, comfortable

14 February, 2018 by Mrs Karine Riendeau on Grayline Tour

   

clean and comfortable​

13 February, 2018 by Mr Alexey Kashirin on Grayline Tour

Efficient service

   

Efficient & convenient service. Runs to time, staff helpful & friendly

13 February, 2018 by Mrs Sarah Evans on Grayline Tour

   

Great service and very efficient.

13 February, 2018 by Mr Neerav Soneji on Grayline Tour

Well organised

   

Very nice and friendly staff, punctual.

13 February, 2018 by Mrs Ewa Ohlsson on Grayline Tour

   

A little confusing but fairly easy

12 February, 2018 by Mr Lev Kirshner on Grayline Tour

Fast efficient airport service

   

Great efficient service

12 February, 2018 by Mr Greig Miller on Grayline Tour

   

They were on time, clean buses, easy to get to the stop

12 February, 2018 by Ms Natalie Hansen on Grayline Tour

Good and reliable

   

Can’t really fault the service but I found it a bit irritating that every trip meant being picked up and taken to a central point then moving to another bus before the tour starts. This could add an extra 30 minutes at the start and end of the day. On the return journey I found that the driver would drop you at a nearby bus stop rather than the one stipulated as it was easier for them!

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10 February, 2018 by Mrs Elizabeth Cloke on Grayline Tour

Be there or be square.

   

Very prompt. On-time delivery.

10 February, 2018 by Mr Charles Kyle on Grayline Tour

Punctual and reliable

   

Punctual and efficient service. Staff also very courteous.

10 February, 2018 by Mr Thomas Keeler on Grayline Tour

   

Very on time, great company to book the tour with.

09 February, 2018 by Ms Jing Jing Lin on Grayline Tour

Transfer good

   

Easy to book.

09 February, 2018 by Mr Chris Mullings on Grayline Tour

Reliable, efficient & great value

   

Very prompt and efficient door to door service. I would definitely use them again and recommend them

08 February, 2018 by Ms ravijyot saggu on Grayline Tour

   

Punctual, efficient and courteous

08 February, 2018 by Ms Margaret Casserly on Grayline Tour

   

Excellent service and very easy to book and use. Alll staff were very helpful and friendly.

08 February, 2018 by Mr Peter Reynolds on Grayline Tour

   

Easy and fast

08 February, 2018 by Ms Kaitlyn McGhee on Grayline Tour

Professional and punctual

   

Professional and punctual. No problems

08 February, 2018 by Ms Janet Marshall on Grayline Tour

   

The driver of the minibus didn't put on the safety belt so there was an awful beeping sound during the whole drive. Didn't feel very safe. The driver of the big bus was ok.

07 February, 2018 by Ms Viola Haarmann on Grayline Tour

   

very easy to arrange

07 February, 2018 by Mr STEVE TWEDDELL on Grayline Tour

   

Safe and easy connection.

07 February, 2018 by Mr Kevin O'Brien on Grayline Tour

   

Online booking was smooth. The only downside was, in our case, pick up can occur anytime from 11:00 to11:30. We were out in the cold (while it was snowing) at bus stop #5 for 25 minutes since the shuttle arrived at 11:25.

06 February, 2018 by Ms Micca Lagleva on Grayline Tour

Booking easy

   

simple to book

06 February, 2018 by Ms Alex Southward on Grayline Tour

   

Really efficient and well priced!

06 February, 2018 by Ms Michelle Lin on Grayline Tour

   

The bus was cold and it didn’t have any charging facilities

06 February, 2018 by Ms Chloe Ward on Grayline Tour

Excellent

   

The tour is excellent, the guide is nice and helpful

06 February, 2018 by Ms Chang Jin on Grayline Tour

Good

   

Good service but needs to be a bit more punctual. I would recommend using them.

05 February, 2018 by Mrs Meriam Fakhfakh on Grayline Tour

   

Easy and timely.

05 February, 2018 by Ms Averil Lockhart on Grayline Tour

   

Very easy to book online. Arrived promptly and the service was excellent. They couldn’t have been more accommodating.

04 February, 2018 by Ms Faye Machin on Grayline Tour

   

Good experience - but I don't understand why they pick up to get off and to get a note from inside the main station. Just gives you guys more work :)

04 February, 2018 by Ms Mette Brink Jensen on Grayline Tour

Great way to get to the airport

   

Easy to book online and competitive price. Not ideal having a very small mini bus pick us up with luggage that barely fit. The bus driver had a sign stating ''drop off' so mis leading and it was only because people were asking did we know it was actually for pick up. Once at the bus station we then went onto a larger coach but it didn't have enough seats for everyone so some people had to get a later bus - not ideal if late for airport check in as a result

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04 February, 2018 by Ms Fehmida Foolat on Grayline Tour

   

Would recommend the gray line again and they look after us very well and make sure we're ok as we're profoundly Deaf......

03 February, 2018 by Mrs Evelyn McRobbie on Grayline Tour

   

Han cumplido, horarios, las excursiones y guias muy recomendables

03 February, 2018 by Mr Rodolfo Salvatore on Grayline Tour

very happy

   

easy to book online and on time. Accidentally booked for 4 instead of 2 and refund was credited to my card immediately. Pricing was fair.

03 February, 2018 by Ms Lois Markoff on Grayline Tour

excelente

   

Muy buen servicio, puntual y comodo.

03 February, 2018 by Mr Osvaldo Sandoval on Grayline Tour

   

Yes I would use them again, were on time and got us there quickly

02 February, 2018 by Ms Michelle Joynson on Grayline Tour

Punctual and pleasant

   

Came on time and well organised transfer from small bus to larger coach then punctual travel and arrival at the airport.

02 February, 2018 by Mr Conor Neeson on Grayline Tour

   

an excellent shipping company in Iceland, arrival of the mini bus on time.

02 February, 2018 by Mr Jindrich Drhlik on Grayline Tour

   

ottimo

02 February, 2018 by Mr Mauro Ercolani on Grayline Tour

Airport Shuttle

   

It was nice & convenient! Comfortable seats!

02 February, 2018 by Ms Lydia Monet on Grayline Tour

   

Your service is fantastic

02 February, 2018 by Mrs Erica Musolino on Grayline Tour

Prying and impolite

   

Requested info on which hotel, after I had booked. I wasn't staying in a hotel.

01 February, 2018 by on Grayline Tour

   

its good for me~

31 January, 2018 by Mr LEE Donghak on Grayline Tour

   

Super clean efficient and lovely drivers

31 January, 2018 by Ms Amanda Moir on Grayline Tour

Excellent service!!

   

I had a ride to the airport!

31 January, 2018 by Mrs Amaryllis Lehayan Loquellano on Grayline Tour

Good service, but make sure to account for a bus transfer

   

On-time service, but be aware that there is a minibus to big bus transfer at their central office, so that adds on some time.

31 January, 2018 by Mrs Cheryl Sicat on Grayline Tour

   

On time and polite stafff

30 January, 2018 by Mr Daniel Perdahl on Grayline Tour

Not direct and you wait for up to 30 minutes in the cold, wind and rain

   

It's a very expensive service for what it is, but unfortunately you don't really have many options. Every pick up gives you a 30 minute window which is ridiculous, especially when it's windy and raining. We ended up waiting, shivering in the cold and rain for nearly 20 minutes. I don't understand why they can't be more accurate with timings. And it's not direct - you have to switch yourself and your luggage and pick up a printed ticket in a different bus terminal - in the wind and rain etc

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29 January, 2018 by Ms Aish Campbell on Grayline Tour

Superior to Flybus

   

Easily completed, taking less than five minutes on my iPhone.

29 January, 2018 by Mr Karl Haley on Grayline Tour

easy to find gray line

   

Well co-ordinated and polite staff

29 January, 2018 by Mr Robert Billington on Grayline Tour

Good

   

Good service got straight on the bus. Busman put suitcase on bus. There wasn’t the clearest instructions when we got to the bus terminal no body knew which shuttle bus to get on as driver just mentioned some of the stops ie 10 our hotel was at 12 as I’d never been to Iceland before I didn’t know that they were close together so that I should get in the shuttle bus going to 10. But the shuttle bus was very convenient and it was great to get dropped off at our hotel

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29 January, 2018 by Ms Joanne Miskelly on Grayline Tour

hotel pick up driver bad temper

   

hotel pick up driver scolded us because we have too many luggages, i book for 4 person each person have 1 luggage and 1 hand carry luggage, so total is 8 luggages, he scolded us it doesnt have space for many luggages and if he pick up 15 people it impossible to fit. but actually when i book this grayline there is nothing wrong luggage information. but actually it did fit and there is nothing wrong with it. just the driver having bad mood. but its early in the morning so make our mood bad too.

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29 January, 2018 by Ms irma ariyani on Grayline Tour

Great, except for pickup clarity

   

The ride itself was great - very easy. I do wist that the instructions were clearer, however. The instructions give differing times for pickup and it's just not clear when one should be ready. Also, there are several Gray Line buses that pick up at most locations, so I found myself walking outside more than once to find out which was the correct bus. Some sort of signage would go a long way toward clarifying.

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28 January, 2018 by Mr Andrew Putschoegl on Grayline Tour

   

Easy booking. Timely and efficient hotel pickup and transport to airport.

28 January, 2018 by Mr Donald Howe on Grayline Tour

   

Le bus était à l'heure et le service commence dès 3h du matin. Donc c'est utile pour les vols qui partent tot

28 January, 2018 by on Grayline Tour

   

They picked me up at the time it was arranged and drop me off at the airport with no problems at all.

28 January, 2018 by Mr Carolina Noir on Grayline Tour

Awful

   

Very unorganised and careless. Wouldn’t use again

28 January, 2018 by Ms Clelia Sudderick on Grayline Tour

Fantastic service for getting to Keflavik for a good price.

   

It was very easy to book when the website was functional. It took several tries to access the site (kept getting errors that the server wasn't responding). Also when booking a pickup (express to the airport), the form should not ask me for when I am landing.

28 January, 2018 by Mr John Heddleston on Grayline Tour

Convenient and friendly transit

   

I got to my bus stop early for my 9:30 bus. Since there was room, the driver let me hop on and head to the main depot to wait for the Airport Express. I appreciated this considering the cold temperature at the bus stop, had I waited for a later loop!

27 January, 2018 by Ms Monique Sinmao on Grayline Tour

   

Très bon service et toujours disponible. Nous avons toujours été informé sur les excursions achetées (confirmation ou annulation) En cas d'annulation, ils proposent le report ou l'échange avec une autre excursion. Ravis du service

27 January, 2018 by Ms Emmanuelle Guillaume on Grayline Tour

   

Helppo tapa tilata liput

27 January, 2018 by Mr Tauno Pohjola on Grayline Tour

   

Pick up time is 1:30PM, actual pick up is at 1:45PM

27 January, 2018 by Mr Joseph Chua on Grayline Tour

Convenient airport shuttle service

   

Quick and efficient service getting to and from the airport.

26 January, 2018 by Ms Melissa Sherritt on Grayline Tour

   

Punctual and convenient airport pick-up

26 January, 2018 by Ms Wai Kwan Doris Chung on Grayline Tour

Gray Line Saves the Day!

   

Gray Line saves the day! I inadvertently made our return trip to the airport on the wrong day. Didn't realize my mistake until we were waiting for the bus and I called Gray Line to check on our bus. The young lady that answered was so kind and found another driver to come pick us up. Fortunately we were able to make our flight! Thanks to Gray Line for helping us salvage my mistake!

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26 January, 2018 by Mrs Brenda Jones on Grayline Tour

Reliable airport transport

   

Very reliable and also flexible if you need to change pickup, etc Prompt in responding.

25 January, 2018 by Mrs Linda Chaney on Grayline Tour

   

The instructions on the pick up location weren't clear. We ended up having to take a much later shuttle to the airport, and were delayed again by a connecting shuttle. The driver seemed very annoyed that we were in a rush when we were on the bus, even though we were on the verge of missing our flight. We barely made our flight, but the experience was not pleasant at all.

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25 January, 2018 by Mr Parastoo Massoumi on Grayline Tour

Easy transfer to the airport

   

It was quick, cheap and easy!

25 January, 2018 by Ms Crystal Willer on Grayline Tour

Easy booking and efficient pick up!

   

Grayline had an efficient pick up via a mini bus to transfer to the main Grayline bus terminal to a larger coach bus. While we had to make an extra pick up closer to the airport, we arrived to the airport before the estimated/promised time.

25 January, 2018 by Ms Alison Kao on Grayline Tour

   

It very difficult waiting on the cold and wind outside. If u can schedule the queue of the bus stations it would be better. Thanks

24 January, 2018 by Mrs Ilana Brodsky on Grayline Tour

Efficient but an element of organised chaos

   

There appeared to be confusion amongst the drivers when transferring passengers from the large coach to the smaller buses for the transfer to hotels. This was commented on by a large number of passengers.

24 January, 2018 by Mr David Albans on Grayline Tour

Great transportation

   

Gray line was a great choice when it came to airport drop off or guided tours!! Very clean and comfy buses, wifi is strong on the bus and the staff is friendly. Would definitely recommend.

24 January, 2018 by Ms Liz Perez on Grayline Tour

   

Great timeliness, clean and comfortable service.

23 January, 2018 by Ms Egle Taklai on Grayline Tour

   

Services is good Except no wifi Will use greyline again in the future

23 January, 2018 by Mr John Young on Grayline Tour

Great transfer service from Reykjavik to Keflavik

   

We booked our Grey Line bus ticket back to Keflavik at the last minute and were pleased with the service. I'd recommend this company for easy transfers to and from the airport.

23 January, 2018 by Ms Alyssa Ouellette on Grayline Tour

Fantastic Experience with Grayline

   

Booking was incredibly simple, straight forward, and easy to communicate with them about pickup location.

23 January, 2018 by Ms Virginia Thomassy on Grayline Tour

Would recommend to friends

   

Friendly staff and pick up from hotel was at the appointed time. Coach from bus station also left on time. Arrived at the airport safely despite poor driving conditions.

23 January, 2018 by Mr george carnochan on Grayline Tour

   

Service was very good and timing was perfect. However it would be good if pick up was directly from hotel

23 January, 2018 by Mr Farouk Assenjee on Grayline Tour

Overall good

   

Pick up instructions were a little confusing. They were right on tome

23 January, 2018 by Mr Edward Patton on Grayline Tour

NOPE. A pain and hassle going from hotel to the airport.

   

Online booking was easy. Except that the scannable QR code you gave me digitally was WORTHLESS. They kicked me off a bus at the bus terminal and made me go into the terminal, show them my receipt, and then they printed me a ticket. They did not even HAVE a QR scanner at the bus terminal

23 January, 2018 by Ms Erika Kliszus on Grayline Tour

Great flexibility and excellent pickup times!

   

Gray Line Iceland's customer service was very flexible with my booking request. I accidentally booked the wrong pick up location, so I gave the hotline a call. They processed and changed my pick up location with ease. Pick up times were also very precise. Thank you!

22 January, 2018 by Mr Douglas Guerrero on Grayline Tour

Excellent service.

   

Great service, the buses were on time. The coaches themselves are comfortable, clean and modern. I used Grayline for airport transfers and for a trip to the Blue Lagoon. I had absoloutely no problem with the service and would definitely use them again.

21 January, 2018 by Mrs Gail Roberts on Grayline Tour

Horrific attitude of drivers & non refund policy...

   

The attitude we had from 2 of your drivers was utterly disgusting. Transfer from the blue lagoon to my hotel (Grand Hotel) and so we were dropped at the bus terminal first to get onto a smaller bus. The driver on the large bus told us we needed to change bus, when we were getting off he grabbed my partners arm and said NO NO I HAVE NOT YET SAID GRAND HOTEL SIT DOWN. When we were only getting off because he said to! Absolutely disgusting service. We complained to the gray line employee outside the bus and also inside the ticket office about the way he spoke to us. That was our first experience with gray line and what a shame because I would never use you again now. 2ND POOR EXPERIENCE - northern lights mystery tour. Cancelled first night, second night we were taken out despite showing very poor visibility. We did not see any lights. This was my last night in Iceland and I’m told I can’t get a refund or change the names on my tickets. So I have just lost a lot of money on something I cannot use in the future? I will not be returning to Iceland so my money is wasted. Think carefully before booking with Gray Line.

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21 January, 2018 by Mrs Charlotte Scates on Grayline Tour

   

As you offer that one can go again on the Northen Light Tour in case the Northern Light couldnt been seen you than did not take the effort to get back to our request per email to do so on the next day. very disappointing....

21 January, 2018 by Ms carolyn kuenz on Grayline Tour

Confusing and unfriendly

   

Booking online was easy and efficient.

21 January, 2018 by Mrs Tricia Perkowski on Grayline Tour

Would use again

   

Picked us up outside our hotel at the indicated time. Comfortable and heated ride to terminal. Moved our bags from the small bus to the big bus. Smooth ride to the airport.

20 January, 2018 by Mrs Carolyn McCann on Grayline Tour

   

Fantastic. Driver was on time. Everything was very well taken care of. Customer service is top-notch!

19 January, 2018 by Ms Siang Ling Chan on Grayline Tour

   

The bus ran on time, no problems, we would choose Grayline again.

19 January, 2018 by Ms Kristina Lencesova on Grayline Tour

Let down my family in the worst possible way

   

Terrible

19 January, 2018 by Mrs Jane Robinson on Grayline Tour

Smooth

   

Smooth and easy.

19 January, 2018 by Mr Shaharin Anwar Sulaiman on Grayline Tour

Confusing and misleading booking process

   

It was really unclear where I was supposed to wait for the bus. It said hotel pickup and asked me to select my hostel but it picked up at a different stop. The online booking process led me to believe I was getting picked up at my hostel when I wasn't and I missed the bus.

19 January, 2018 by Ms Rebecca Creger on Grayline Tour

Good service

   

Really easy booking process, immediate confirmation.

18 January, 2018 by Ms Clare McVeigh on Grayline Tour

Great & punctual service! Highly recommended!

   

Fantastic service! Pick up worked perfectly and the bus was absolutely on time. No extra waiting in the cold. Bus to the airport itself was very comfy as well, arrived again safely and on time. Highly recommended service!

18 January, 2018 by Mrs Cornelia Pabijan on Grayline Tour

Great daytrip.

   

Great tour, excellent guide.

18 January, 2018 by Mr Antonio Feregrino on Grayline Tour

   

Alles klopte en ze reden op tijd. Een verbeterpuntje: ze hadden ons op het vliegveld ook de retourticket kunnen verkopen. Dat zou ons tijd en geld bespaard hebben

18 January, 2018 by Mrs Emma Dijckmeester on Grayline Tour

Great company

   

Gray line was amazing!!! I had a few rescheduling issues and they always responded to me and helped me fix it within hours. I have nothing bad to say and will use them again when I’m next in Iceland! Everyone was so kind!

18 January, 2018 by Ms Hannah Crooks on Grayline Tour

   

We were picked up right on time and received a speedy drop off to the airport. As always, a great service was provided.

17 January, 2018 by Ms Abbie Graham on Grayline Tour

Excellent Service as advertised...

   

I stayed in Iceland for 3 days with my friends and used Grayline's tour packages during that time... They provided an excellent service as advertised in their website... Their services were punctual and picked/ dropped us at our hostel as agreed... If I go to Iceland again I'll definitely use their services and also recommend to everyone... (Anyway, it's better if their staff can become little bit friendlier to the customers...)

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17 January, 2018 by Mr Wajira Premathilaka on Grayline Tour

   

Picked me up on time. Friendly

17 January, 2018 by Ms Michelle Cabugao on Grayline Tour

Amazing service

   

The entire set up is so professional and well run! The excursions were amazing and so well suited to ensure we got the maximum out of our Iceland trip! The drivers were amazing and was demonstrated by driving over a mountain in the snow! Thank you so much!

16 January, 2018 by Mr Patricia Lydon on Grayline Tour

   

Heure de rendez-vous à 3h30 du matin pour une arrivée effective de la navette à 4h. Obligée d’appeler au numéro indiqué sur le bon- personne pour répondre - obligée d’aller à la réception de l’hotel.

16 January, 2018 by Mrs Isabelle Sarrot on Grayline Tour

   

Responsible, serious and puntual company !! I just love it !!

15 January, 2018 by Ms Emilia Cespedes on Grayline Tour

timing and wifi

   

the return bus was a bit late, but the whole service was great, and hope there will be an improvement with the wifi in the bus,

15 January, 2018 by Ms Shiang Anais Li on Grayline Tour

   

Nice sevice, friendly staff.

15 January, 2018 by Ms Yining Sun on Grayline Tour

Fantastic company, great organization & service. Thank you

   

Amazing company & service

14 January, 2018 by Ms Tate Goldsmith on Grayline Tour

I'd use them again in a heartbeat!

   

Our Grayline trip was on time and easy. I'd use them again in a heartbeat!

14 January, 2018 by Ms Janice Hylton on Grayline Tour

Very comfortable transportation from downtown Reykjavik to the airport .

   

The bus was extremely comfortable!

14 January, 2018 by Mrs Ciata Rich on Grayline Tour

   

very nice!

14 January, 2018 by Mr Takahiro Hirota on Grayline Tour

Flawless service

   

Flawless service! On time, easy to book and clear instructions

14 January, 2018 by Mr David Smith on Grayline Tour

   

Very clear and straightforward

14 January, 2018 by Mr Samuel Booth on Grayline Tour

Excellent customer service

   

Everything worked excellently. I forgot my other bag in the bus and the driver brought it to me right away even though he was already on the way back to the terminal.

14 January, 2018 by Mr Anssi Lipsonen on Grayline Tour

   

Good service

14 January, 2018 by Mr Sanjeev Bhadra on Grayline Tour

Highly recommended

   

Great experience. We booked Gray Line for our airport transfers and Northern Lights tour and they are always on time and very flexible on location. Very easy process from payment to changing pick up locations. Also has 24 hour call center which is a big plus! Overall amazing company!

14 January, 2018 by Mr Ariel Zulueta on Grayline Tour

   

Very well organised, easy to book, both the bus drivers and the tour guides were very friendly (especially the tour guide who was working on bus 26 on the Northern Lights Hunting tour in December - Oliver)

13 January, 2018 by Ms Sorina Stoica on Grayline Tour

   

The airport pickup was at 4.30 am and was very punctual (we made other excursions with gray line, however the punctuality was not always given). All the employees have always been very nice.

13 January, 2018 by Mrs Gabi Bajohr on Grayline Tour

Grayline are a professional operation

   

Very slick operation

12 January, 2018 by Mr David Boulter on Grayline Tour

   

Exactly on time

12 January, 2018 by Mr Kartheepan Sivamohan on Grayline Tour

Good trip but the wait was painful.

   

Give me a window between when you'll pick me up. We had two vans drive by during the period when we were to be picked up.Maybe a van number would work too.

11 January, 2018 by Mr Riyaz Adamjee on Grayline Tour

   

Fantastic service with very friendly and helpful guides and drivers. Coaches are very comfortable and pick up timings were always accurate. Would recommend Gray Line to anyone looking to use airport transfer or day trip services.

11 January, 2018 by Ms Samantha Rowe on Grayline Tour

????

   

emmmm车接人是在一个蓝色的小站台 不是公交车站 可以问问酒店的人员在哪里 我一开始错过了预定的班车 打电话给公司 小姐姐说没关系你可以坐下一班 然后下一班的司机来的时候就有我名字啦 错过不要紧 记得打电话!服务真滴超好!

11 January, 2018 by Ms Xiran cao on Grayline Tour

Good

   

Overall good and on time

11 January, 2018 by Ms Sara Martins on Grayline Tour

   

Straight forward transfer, staff are professional and pick up on time. I will recommend this

11 January, 2018 by Ms Angel Wong on Grayline Tour

   

Everything goes very smoothly and conveniently. The drivers are all very nice and professional. I will definitely recommend Grayline to my friends who are going to Iceland soon.

10 January, 2018 by Ms Liming Wan on Grayline Tour

Always on time

   

The efficiency of the company was second to none apart from the trip back to the airport. The bus was meant to get us there by 4.45am but it was about 5.10am that we arrived which pushed us to clash with some other flights. Apart from this they would have got 5 stars. All their buses were clean and comfortable I’d definitely recommend them to travel in and around Iceland

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10 January, 2018 by Mr John Thomson on Grayline Tour

Good experience

   

Fast and reliable

10 January, 2018 by Mrs Elena Golovina on Grayline Tour

   

On time departure and arrival and polite staff. Better value than other offers out there although still rather an expensive option compared to driving yourself to drop the car off at the airport.

10 January, 2018 by Ms Asli Yunusoglu on Grayline Tour

Weekend in Iceland

   

Friendly driver. Clean coaches. Dropped off close to hotel. Free wifi. Informative

10 January, 2018 by Mr Thomas Wood on Grayline Tour

   

Timely pickup and professional service from driver.

10 January, 2018 by Ms AMELIA ONG on Grayline Tour

   

Booking was done on behalf of a friend. My friend arrived at the designated pick-up on time. When it was time to board the bus, she was not allowed to board the bus. Driver insisted that she should board the bus 30min later, when the booking ticket says pick up should be 30min before the Grayline Terminal departure. Driver did not validate the booking and simply just did not allow my friend to board the bus. This had caused my friend to almost miss her flight to Manchester on 29 Dec. It was a mad rush for her to rush to the boarding gate within 10 minutes of reaching Keflavik airport. Appreciate you can train your drivers to do a detailed check before declining passengers from boarding the bus. Thank you!

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10 January, 2018 by Ms AMELIA ONG on Grayline Tour

   

Easy ans reliable handling

09 January, 2018 by Mr Matthias Schmitt on Grayline Tour

Practical and speedy service

   

Fairly clear booking process, good and speedy customer service team.

09 January, 2018 by Ms Carmen Bohne on Grayline Tour

   

Gray line provided us with reliable, speedy travel accommodations. However, the cost of travel to get to the airport seems very high if you want his to be your best option for consumers

09 January, 2018 by Ms Kristin Collett on Grayline Tour

   

非常好

09 January, 2018 by Ms Xuening Wang on Grayline Tour

Easy to book online

   

Very easy/straightforward to book online

08 January, 2018 by Mrs Samantha Cotton on Grayline Tour

Punctual, polite, efficient and careful drivers

   

What more could you ask? Highly recommended!

08 January, 2018 by Mr Stephen Pursglove on Grayline Tour

Arrived on time, very efficient and would recommend to anyone going to Icel

   

Easy to book with an added online code for discount.

08 January, 2018 by Mrs Christine Fox on Grayline Tour

They just wanna get your money and go home as soon as possible

   

Tours are expensive, tour guides do almost nothing , they chat 5 minutes on the bus, but when you arrive they just drop you there. Pick up is always at the stop near you hotel, but then drop off is wherever they can leave you "near" you hotel, i got dropped off 15 blocks away from my hotel at 2 am , with -10 degrees outside and had to walk.... another time one of their buses had a technical issue while we where waiting on the bus stop , and they didnt even contact us , we had to call them, half an hour passed from the pickup time to know if they where coming or not. They told us they would come, and then , istead of adding time to our excursion, they just cutted of 1 hour of the 4 hour tour to blue lagoon.

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08 January, 2018 by Mr Javier Verde on Grayline Tour

Great Service

   

Drivers were nice and professional! Thank you for taking care of me!

08 January, 2018 by Mr Jung-Sen Lee on Grayline Tour

   

efficient service.

08 January, 2018 by Mrs Christine Edwards on Grayline Tour

   

Everythimh was simply excellent.

08 January, 2018 by Ms KAREN SCHIFF on Grayline Tour

   

Arrived timely and the ride was comfortable

07 January, 2018 by Mr benny lim on Grayline Tour

   

Excellent, very efficient and organised.

07 January, 2018 by Mr John Drysdale on Grayline Tour

   

Good service, Grayline run a very efficient operation in Rekyavik. Timely, quick at terminal and comfortable transfer

07 January, 2018 by Mr Jason Potter on Grayline Tour

Convenient

   

Convenient pick up service from several stops around town. Comfortable buses

07 January, 2018 by Mrs Anja Frungel on Grayline Tour

   

Good service, picks you up from the hotel. Cheaper than the fly bus.

07 January, 2018 by Mr Daniel Spencer on Grayline Tour

Loved our experience!

   

Gray Line Iceland was great. It was super easy to find them once we got to the airport and we were really glad we payed extra to get from the bus station to our hotel because it would not have been walkable to downtown.

06 January, 2018 by Mrs Caitlyn Elvendahl on Grayline Tour

   

best plan

06 January, 2018 by Mr XIAOWEI MA on Grayline Tour

   

They were professional and arrived on time.

06 January, 2018 by Mrs Kerry Maxwell on Grayline Tour

Promised refund, not done

   

I was promised a refund after cancelling. Never received that

06 January, 2018 by Mr Kees Lek on Grayline Tour

   

Pontualidade extrema e fiabilidade do serviço.

06 January, 2018 by Mrs Maria Colaco on Grayline Tour

Hassle-free transfers. Friendly staff, very helpful. Cared for the service

   

Hassle-free transfers

05 January, 2018 by Mr John McGarel on Grayline Tour

Flexible,easy and good customer service

   

Easy to customize pickup locations and time of delivery. Better than the others on ease of rebooking!

05 January, 2018 by Mr Rod Hasterok on Grayline Tour

Regular service. Very comfortable coaches.

   

Simple and easy to use.

05 January, 2018 by Mr David Evans on Grayline Tour

The only company I feel comfortable using

  &nb