Low-cost, quick and convenient airport transfer from Reykjavik Gray Line Bus Terminal at Skarfagarðar 8, to Keflavik International Airport. 24 hour service in connection with all scheduled passenger flights from Iceland. Our dedicated staff will ensure your experience with us is safe and enjoyable
Gray Line Iceland offers one of the largest transport service in Iceland with a fleet of modern coaches and airport shuttles from leading manufacturers known for high standards in safety, comfort and reliability.
Our prompt, reliable and courteous service is available 24 hours a day, 7 days a week in connection to all scheduled passenger flights to and from Iceland through Keflavik International Airport (KEF).
Transfer from Gray Line Bus Terminal in Reykjavik to Keflavik airport to takes about 45 minutes and passengers are delivered right up to the door at Keflavik airport.
Not booked your hotel yet? Hotel not listed? Staying with a friend/family?
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Please present your electronic travel voucher / ticket at the time of tour departure.
Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.
Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: email@example.com
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Everything on time and fast. However departure time information is a bit unclear. Ticket states departure time from your terminal, but shuttle buses pickup 30min before this time. I almost overlook that additional information about shuttle pickups.
On time. Friendly driver
Excelente guías y servicio, además las condiciones de los autobuses fueron de primera.
Reasonable Price for Airport Transfer, including pickup next to the hotel. Can recommend.
GrayLine has very nice online means of booking their services the transport was on time and transferred us to Reykjavik on time.
This was the perfect way to get to and from the airport. No fuss no muss.
準時, 方便, 價錢优惠!
Tour guide was very friends and extremely knowledgeable. Tour was perfect was perfectly timed. Saw a lot for little cost!
Very punctual and attentive to customer care in terms of prompt response! Highly recommended!
The instructions for what time and where the bus will be leaving are unclear and contradict themselves in the confirmation email. The Grey Line service representatives were disinterested and unhelpful.
Prompt and friendly service.
The bus picked us up on time and arrived at the KEF airport in 40 mins
It is very good organized and easy transfer booking.
Problemloser Service über die Pickup-Points (bei uns No.1)!Proble
Booked a few tours with Gray Line, and transfer to and from airport. Great service for everything. Highly recommend! They were also the only tour company that agreed to refund our otherwise non-refundable excursions when our flight was cancelled due to bad weather resulting in a delay that cost us two days in Iceland. Tour guides were amazing and everyone was incredibly friendly and helpful! We will be using them when we go back to Iceland next year.
Excellent all round. Both the trip to the Northern circle and the transfer from Reykjavik to the airport were of consistent quality: a timely, well-organised pick-up by polite, friendly drivers who have the passenger names on their tablet. New, comfortable coaches with USB-charging points and free wifi. A very professional service that I can recommend and would definitely use again. The tour guide Mathew also stood out.
Bussen stod på plats så det var ingen väntetid och den kändes ny och fin.
The online booking was easy and intuitive. When it came to the pick up day, the bus arrived early and the driver was very helpful. Book your pick up early to avoid the stress.
The bus was before 4.30 am and the staff called us in the room to come down to leave with the bus. he waited for us 1min to come. We booked for the bus of 5.00 am.it was okay..
GrayLine's airport service was on time, easy to use and extremely convenient. I'll use them on my next trip to Reykjavik!
The online booking was easy, but the departure time information generated on my ticket and in the confirmation email were incorrect. The ticket said I had a 5:30 am departure time, but our bus left us at the bus stop at 5:05 am, and we arrived at 5:10 am. The information should be clearly marked that the departure time does not mean the bus stop but instead means departure from the transportation center where they require to switch busses. As a result of having to wait outside in the cold for another hour waiting for the next bus, we nearly missed our flight out. It would be very simple to clarify this information on the ticket instead of it being misleading.
Gray Line was right on time. The bus was comfortable and fast. The driver was courteous and friendly. I have used Gray Line in the past and will continue to do so going forward.
Gray Line shuttle and airport transfer were once again on schedule and reliably deposited us at Keflavik on time. Many thanks!
Easy to book, quick and clear process.
It was easy to book using the online interface. This was important to me because I was making the arrangements while travelling.
Easy, inexpensive, polite!
Very easy to set up and pay.
It was unclear to me that the time shown was the time spent on the bus to the airport. I assumed, incorrectly, that the time shown was a range in which I would be picked up. I also didnt know that I would be picked up 30 minutes before the time shown. After booking, I learned I would be picked up at 430am, though the driver didnt show until almost 450am.
Great service. On time and very convenient pick up near hotel. Will use again on next trip. Gray Line bus terminal has a nice store as well to pick up clothing and souvenirs.
Easy and convenient to book and driver arrived on time.
Great customer service and on time.
The ride came on time however our names weren’t on their list, which was a bit stressful. Luckily the driver phoned someone to check and we successfully got on the coach. Other than that it was a smooth transaction.
I highly recommend GrayLine! I had the best customer service experience. I missed my bus to the airport as I was late to the bus stop, but I was able to get on the next bus (30 mins later) and made it to the airport just in time for my flight.
Sehr guter zuverlässiger Service. Pünktlich und angenehm.
Great experience! Easy to find and kind staff!
Sinole and easy, and always on time
It was really easy to rebook my bus to the airport....i needed to do it propably 4-5 times because of the cancelations of my flight and lots of changes. Always helpful and friendly
I booked a GrayLine bus fir a trip to the airport, and the bus arrived on time.
I booked a 5am bus with pickup at bus stop 7 at 4:30. Bus did not arrive so phoned twice - eventually picked up after 45 minutes standing in below zero and snowing. When I complained they said their booking system said 3:00 this is despite me having ticket that proved I had a 4:30 pick up!!!
We were picked up on time, dropped to the airport at the scheduled time and the coach was very comfortable. Great service all round.
I’ve read the information about pick up wrongly and gray line let me change the reservation for free and there was very kind operator on phone who helped me twice I called:) very good experience, thanks:) also very good timetable for journeys;)
I booked the airport transfer with Grayline on a friends recommendation. They had an online support during the booking and since my hotel was not in the centre of Reykjavík I was a bit unsure of how the transfer worked. They were very helpful in explaining and the gentleman driving the minibus on the pickup on my last day was so nice, I had a brief impromptu tour as we waited for some other customers to be ready. Very prompt collections and friendly team right from the airport and back again.
Easy to book,value for money, reliable and polite service
I booked a bus transportation from the city to the airport with a hotel pick up. The pick up shuttle came on time, then we were transported to the bus station from where we took a bus to the airport. The bus departed and arrived on time. Everything was perfect!
Easy and accurate
Very good service! The driver was on time, even in the early morning around 3am. Best way to go to the airport.
Pick up on time and overall good experience. Would definitely use them again
The company is great and up to the task in providing services. The booking was easy and it required just a click.
Pick-up from our hotel Travel Inn was in time without delay as well as the transfer to the airport. Half price discount up to 17 year-old.
showed up on time; smooth service; free Wifi on the bus ride to the airport
Muy puntuales. Excelente servicio.
Prompt and efficient service, our driver and guide went out of their way to ensure we had the best experience. Grey line were always quick in responding to phone and email contact. Would highly recommend Greyline.
The bus from our hotel was right on time. The driver loaded our bags for us and unloaded them at the bus terminal. And the driver from the terminal did the same thing and got us to the airport st the exact time they were supposed to.
Easy booking but info. is a bit confusing
Great service. Missed my bus and called the helpline, they found me a new place on the next bus.
A fairly easy booking experience
Transit to the airport made very easy - took a shuttle to the bus terminal, and then the bus to the airport. Buses were spacious, clean, and had free WiFi. Would certainly recommend and use them again!
Shuttle was almost 15 minutes late which isn’t good as started to think it wasn’t going to turn up!
Brilliant service - always on time and so polite. Would not use anyone else.
Straightforward online booking system. Friendly and helpful staff at both ends.
The instructions were unclear, so I thought the 1200-1245 time meant that’s when I was supposed to wait for the bus. Then, after reserving, I saw “bus picks up 30 minutes before departure” and realized the 1200-1245 was the driving time, with 1245 being the arrival time at the airport. I think they need to make this clearer online. The good news is that I was able to email them and they moved my reservation to the later bus. Very good customer service!
Easy to book, super helpful staff, would use again
On time service
Fab, can’t recommned enough! They just got everything so right, one slick operation! Great tour guides! Keep up the great work! Already looked at other locations they serve! Thank you
Good booking process and a very reasonable price
I didn't receive an email with my ticket or a receipt. Also, the online booking form is asking for too much information and takes too long. The staff and service are good though. I phoned to enquire about my ticket at 22.30 and somebody anwswered the phone and could help me so that was great.
Would recommend! Picked us up from a stop right across the road from our hotel, great service, treated our bags kindly and weren't tardy at all! Much easier than taking the public bus when we were in a rush to get home.
It didn't list the guesthouse where I was staying.
The bus came on time at 12:00 noon to pick us up at our Hotel Klettur in Iceland. Then we were dropped off at the main bus station so we could catch the big bus to go to the airport. The whole process was efficient and well organized. Our luggage was easily transferred to the big bus. The price was $36.10 Euros for 2 adults.
The shuttle bus was on time to pick us up to the bus terminal for the airport
Ran on time and bus ride was safe.
Great and fast service
everything went fine, booking transfer
could have place to charge the phone, other than this, very good service
The organization and the trip are ok but I contacted them several times (via mail, phone) to provide me invoice and still don’t have it. Will not choose them again because of this detail
Hot picked up on time, arrived at the airport on time, good drive, nothing to complain about
Excellent service, reasonably priced by Icelandic standards, timely pick-up and professional, helpful, entertaining staff.
Good, quick and easy. 45 minutes direct to the airport. Nice and cheap
We Found it was all very efficient We used it for both journeys to the airport with no problems at all excellent service
I missed my original scheduled pick up time, called the helpdesk and they immediately arranged a second pickup at my hotel. Thank you Grayline for the superb service!
Everything was perfect. Arrived on time. Booking was very uncomplicated. i would use it again, and can only recommend it
Sehr freundlicher Busfahrer und fast perfekte.zeitliche Punktlandung Abholung am Hotel morgens um 4 h . Reklamation wegen Doppelbelastung der Kreditkarte wurden umgehend reguliert. Sehr guter Kundenservice!
The bus was 30 mins late getting us to our destination and we had to change buses and wait for other passengers to arrive.
Good service, Only issue is the pick up time is not very clear as this can be up to 30 minutes before the bus departure time and you could miss the bus!! This should be in bold letters at the top of the ticket i.e PICK UP 08:00 to 08:30. At the moment it just highlights the later time... which would mean you miss the bus!
Rude customer service, confusing pick up times, disorganised, doesnt offer hotel pickup
Fast, convenient, effortless
Prompt efficient service
Easy to book and pay online.
The online booking experience was smooth and frictionless.
Really disorganised at the airport and despite being told that we would have to wait outside for 10 minutes before a coach arrived it was 40 minutes stood in the freezing cold. Would have been better to wait inside then tell everyone the bus had arrived. Rep on the coach hadn't a clue who was going where even the driver was confused
smooth and easy booking, always on time.
The bus arrived quite later than expected and I almost missed my flight. But it is also my fault for not taking an earlier time.
Easy to navigate their website and order an airport transfer.
I booked the airport transfer from the city to the airport. That process was really easy and straightforward. However, the voucher stated my pick up time was scheduled for 1:30 PM but the email stated slightly different time, between 1:30 and 2:15. So, we missed the bus because we needed to be at the stop half an hour before. We ended up waiting for the bus from 1:20 to 2:05 (in the cold;-( ), till the next bus came. We made it to the airport in time but I guess, the communication part was a bit confusing.
Alles op tijd en goed geregeld
Bus left on time, was good
The driver picked up in time, the coach was comfortable , the transfer was simple and we arrived on time
Täsmällisyys, auton vaihto ja matkatavaroiden siirtäminen minibussista isoon bussiin joustavasti sekä turvallinen matka Reykjavikista Keflavikin lentokentälle.
quick and easy!! bus driver was very friendly. Very prompt! get there early!
Ridiculous booking process/information. I ended up having to pay over 15,000 ISK for a taxi. When booking this service it had you select a pickup time which provided an arrival time. I chose 9:30 pickup for 10:15 arrival to the airport. In reality it’s a 9:00 pickup from the designated location. Why not just tell you it’s a 9:00 pick up time? Extremely confusing. I was with 3 other people who were just as confused as I was and also had to pay an additional ridiculous amount of money to actually get to the airport in time to catch a flight. Super annoying! Thanks Gray Line!
Friendly, efficient service with customer care at the heart of the business.
A professional and friendly Company and always punctual. We would certainly use their service again and be happy to recommend them.profess
Easy to book. Buses were on time. Drivers were organized.
A little slow
I can not recommend grayline enough. I booked with them for both of my airport transfers. On the way to my flight home I stupidly assumed that the shuttle would pick us up at the time I selected (it picks you up 30 mins prior as it reads in the email). I panicked and called them stating my mistake and they sent a shuttle for us straight away and drove us to the airport without question. We would have missed our flights otherwise, This was all at 5am too. They were so lovely and helpful. Thank you grayline!
Great service, very efficient and gave so much information on the area. Would definitely them on my return to Iceland x
Great service! Always on time and smooth drive to destination
It's the transferring of busses and inability to drop off at hotel that was disappointing ... it's the council not Grayline but it was like being herded sheep. It was to expensive for the service. You are captive audience n Iceland it's taken advantage of..
Booking was easy. Bus was on time. However, I had to change pick up location and it was hard to contact tye 24-hr service. Had to be on hold for a long time and when the agent answered, she was very abrupt.
Incredibly easy to book and the process was very straightforward.
Very straightforward procedure.
Easy, straightforward, good price and the was a promo code
On time and professional
It was pretty nice service in Grayline. They rescheduled my appointment immediately after I sent them a mistake I made in my appointment. Highly recommend. It wouldn’t let you down.
Excellent service, pick up and drop off where brilliant and easy to do.
Everything was perfect. From the hotel pickup shuttle to the terminal to the airport. I will definitely recommend. Do not change a thing. I will be flying through Iceland again. Will definitely be using this service if I need to get to Reykjavic.
Whole trip was great and well organised. Pick up was late twice, and when it is cold outside it is not great service...
Booked online, received quick confirmation and prompt follow up responses to my questions I asked over email.
Easy and clear
This process of booking is very easy
On time, fast, convenience to book, and comfortable :)
Excelente servicio. Los buses son muy buenos y tienen wifi
Très bon service, les chauffeurs aimables, les bus à l'heure (malgré les conditions climatiques difficiles). Bon rapport qualité/prix A recommander
São extremamente prestativos, rápidos, profissionais e atuam com o bom senso! Muito bons!
Snabbt, Billigt och effektivt.
Somewhat cofussing as the trip booked to the airport asked for arrival time and we were unsure if that meant arrival time at airport or actually departure time. Other then that great service.
Efficient and professional! Would definitely use them again!
Super easy and simple
Great service. Very punctual, coaches were always comfortable and knowledgable drivers. Excellent. Only minor comment is the email communication on pickup times was slightly confusing......
It was fine
Very easy process to go to and from the airport to Reykjavik. It’s very easy to book and the ride was nice. I’d definitely recommend it to anyone going to Reykjavik.
Waited for transfer to airport but inside reception. Bus came and gone within minutes so make sure someone will wait outside so you get picked up. We missed ours, tried to Rebook but would of made us late so got taxi. Greyline did refund me after emailing and the missunderstandings. Fair play to them. Very good experience throughout.
We did a couple of bookings through grayline and have definitely felt that they are the most reliable company. Extremely helpful and friendly which made the trips much more pleasant.
Great tours very punctual
Quite straight forward and customer service team very helpful, would reccomend
The times on website are very confusing to decipher. Call to make a reservation or risk being way too early or way too late for your pickup
Kan niet beter! Super! Heel efficient en vriendelijk. Erg prettig!
very easy to book, love that I didn't need to print a voucher
Easy to use
Autobus nie zjawił się na miejscu.
Timely service, decent seats and not overpriced.
Very friendly great coaches prompt service would definatly recommend
I would recommend this service again. The service was prompt and efficient. The driver on this occasion was less than ideal on communication, which is the reason I have given four instead of five stars.
All went like clockwork, after I made the drop off driver aware that he had me as a pick up.
Booking was straightforward, would use again!
I used Gray Line to get from hotel to airport. Pick up time was 3.30 am and when we came out of hotel the bus was waiting so we were very happy to get strontium a nice warm bus. Fare for 2 people was €38 considering taxi was nearly €200 it was a very good option
On time despite the ice :D Picked-up in front of the hotel during the night. Perfect service
Seamless pick-up from hotel door, to coach bus, to airport entry. Thank you!
The confirmation email for the pickup was unclear about the pickup time. The pickup bus was 30mins late, which meant we were rushing to catch the coach. There was an opened emergency hatch on the roof of the coach, so snow was falling down inside the coach! There were also no USB plugs on the coach. However, we did make it to our flight on time.
Everything about our experience was very good. A little confusion as to when the pickup was going to be (there was an hour + window for actual pickup).
Pünktliche Abholung am Hotel. Fahrer sehr freundlich, obwohl mitten in der Nacht. Zügiger Wechsel des Busses am Depot. Koffer wurde ein-, um- und ausgeladen.
Experience was generally smooth and straightforward. The only area where improvement could be made is with clarifying the actual pickup time. If you have a 630 pickup, this doesnt mean you should be waiting at 630 but rather 600. The instructions were unclear so we had to call customer service to confirm. It’d be great if the written language could be updated for the sake of clarity.
Easy booking. Great service.
Very nice services
Easy and quick process online to book my tickets. Ticket price was reasonable and competitively priced out their competition (at least from my research)! My only feedback is to indicate in receipt that an electronic copy of the confirmation will suffice and that you didn't need a printout copy.
Easy and fast.
I booked two busses: from and to the airport of Reykjavik (Keflavik) and on my way back I overslept so I called for help and they immediately thought along with me. They said I could take the next buss, without paying extra; I still couldn't make my plain so in the end I just got a taxi, but the fact that they were so supportive was really really nice! Thank you so much again!!
On time and reliable!
Punctual, very friendly staff and comfortable bus transfer to Keflavik Airport. Would recommend and definitely use it again
Easy to book and clear instructions for pickup.
Great service, on time
Use these guys In Iceland for day trips or from airport to Reykjavík so much cheaper than taxi and if ur hotel is on a good road you get dropped if their!! Book online day before and all good. Once booked I’d just call the company number on reservation and check reservation
Easy to book and great customer service.
My experience on Gray Line was seamless, convenient, and comfortable. I was leaving my friend group in Iceland early to head back to the states and was a little nervous to travel alone, but Gray Line made it so easy and enjoyable! They told me exactly when and where to be for pickup and transport to the airport was efficient and relaxing. I would highly recommend them!
Brilliant service throughout our visit thanks.
Very efficient service, always on time and so easy.
Rescheduling tour dates and updating pick up point was smooth, easy and they replied promptly. The buses were on time for our pickup and the price was good.
Easy and clear options, straight forward booking system, easy to use.
Todo perfecto! Gracias
Smooth ride to the airport. Thanks.
Shocking service. Didnt turn up to collect me for airport
I would recommend them, and plan on using their services in the future. Always on time, helpful staff and value for money.
The on-line booking experience was easy to follow and fairly self-explanatory.
Booking was easy to u derstand, check out and refer back to status
Horário foi cumprido fielmente e qualidade do transporte excelente.
Was in time and very organized pick up
Servizio eccellente, puntuale e preciso. Tutta l’organizzazione merita un plauso di ringraziamento. I prezzi sono al livello del costo della vita in Islanda ma, vista la perfetta puntualità ed organizzazione, nulla da eccepire.
Ponctualité. Help. Sympathy. I recommand
Yes, they are helpful and friendly.
Everything went smoothly! They were on time and the tickets wasn’t too expensive. I would definitely travel with them again.
Service from beginning to end was very professional.
Gray Line was extremely convenient, efficient and punctual. They were always on schedule and managed to take us to the airport on time.
Great service nice drivers
Thanks for rescheduling
a l heure chauffeur sympathique conduite ideale
Clean buses, good time keeping and excellent guide
Liked being able to choose the pick up location but it took longer than it was supposed to, it’s was closer to an hour than the advertised 45 minutes which isn’t ideal when you’re catching a flight.
Perfect always on time and very informative
Friendly people, good service, good price. A very effective system.
the people who is responsible to set my pick up location is quite lazy and ask me to travel to the terminal myself, which requires 45 minutes walk at around 4 o'clock in the morning. The first operator on the hotline has a bad attitude and feels like I owe her something, she first claims that no near pick up station around my location until I personally do the google map search, and give a name to her. The second operator is quite nice and when I introduce my situation to her, she quickly responded and recommend a new pick up place which is even nearer than the pickup location in the last phone call. I'm quite satifisfied with the second operator and appreciat her help very much. But as to the first operator, em....
Amazing service. Our coach was on time for a smooth journey to the airport. Highly recommended.
I used grey line for airport transfer coached were always on time had no problem
On time! Uncomplicated!
It’s always easy to book the Grayline. Also their customer service is always superb.
I booked the coach between 7.30am- 8.15am slot The driver rang at 7.25am to say he was there. By the time I got ouraise the hotel at 7.28am he had gone. Which was annoying but the hotel rang and arranged another driver to come at 8am so it turned out fine. Other than that it was a fantastic service.
Drivers are super friendly and helpful!
Very well organized, the bus came on time, staffs were friendly, good value for money
Dobra organizacja. Sprawny pick up
Alles prima verlopen. Van airport naar hotel en retour.
They were very precise and always on time. Clean interior of the vehicles. Only thing we didn't like is a fact that in order to change to another transfer shuttle, you had to walk in the rain, snow, etc.
Easy and quick as always.
Both the bus and the shuttle bus from our bus stop were on time, which is all you need when it comes to getting to the airport :) Communication from the company was also great!
Efficient service. Missed the bus, and after a quick phone call was rescheduled to the next bus without any hassle! Thank you!
Très bon service tant au niveau des excursions comme pour le transfert à l aéroport
ponctuel , professionnel , et très patient .surtout quand on doit gérer des grands groupes . ce n'était pas facile de nous faire profiter d'un maximum de choses avec un temps de luminosité aussi court . c'est ce qui nous est arrivé pour le gulfoss .
Super easy to book our travel using the website.
Pontos érkezés, kellemes , biztonságos utazás. Ajánlom mindenkinek!
This is the second time I used greyline Iceland. Booking took less than 10 mins, and I had no issue choosing the stop closest to my living area.
The transfer from shuttle to bus at the terminal was very efficient, and the drive to Keflavik smooth and quick. My only suggestion would be to improve clarity on the website and with personnel on the chat line regarding the ACTUAL pick up time at the bus stop. It isn’t until the trip is paid on line that one can see in fine print that the pick up is 30 minutes previous to the advertised departure time, and the listed departure time is from the terminal, not the pick up point.
The paper said pick up at 12:30 but apparently you have to look at the bottom of the page where it states they will pick you up 30 minutes before. WHY NOT PUT 12:00 IN THAT CASE. We had to go knocking on someone's door to ask to call for us because they don't provide a 1800 number. They came 1 hr later almost missed our flight. So angry!
the pick up was on time and helpful with our suitcases. Even though we just missed our pick up from the hotel gray line sent us another bus to get us to the airport on time.
Hat alles Super geklappt, gern wieder
good flexibility in service
Bus is very much on time. Be there even earlier that we did.
On the plus side, every one was friendly and professional. Pickup was on time (11:00 am) and the driver was great. The trip from our hotel to the airport is 40 minutes if you drive direct. But with Gray Line you need to get on a local shuttle, pick up other passengers and then drive to the bus terminal to board a bigger bus. I was fine with that, but once on the big bus we drove on local suburban streets for another half an hour to pick up 2 more people. Only then did we head to the airport. Total time, 1 hour and 35 minutes. Over double the direct route. Again, nothing bad happened, it was just a lot longer than I expected.
I asked for a refund for December 28 (Booking ID 61122773) as well as for January 1 (Booking ID 61122790) and have only received my December 28 refund. Perhaps it is in the works?
Booking was fairly straight forward however I was booking a hotel pick up to KEF airport and the system wouldn’t let me through without putting in a flight number etc so I ticked the box “I will know my travel details later” even though I had already selected the hotel I wanted to be picked up from. I received an email later that day and was able to put in just the hotel (again) as my travel details. This would have been an issue if I was booking on the day (I booked only a day in advance).
Great service, guide was friendly and informative, and responses to questions online were answered quickly. Would definitely recommend Gray Line to anyone traveling to Iceland
On time and very professional. Staff was very polite and helpful with the luggage.
Easy online booking process
We booked transport from hotel to airport on the day of our flight, 29th Dec. Confirmation received etc. Unfortunately we did not see any bus coming to pick us up while we were waiting at bus stop 7 from 4pm. Luckily, Halle, our tour guide from previous day was driving a minibus to drop off some guests at stop 7 at around 4.10pm. He was not given instruction to pick anyone up but still he took us with him back to the main station. Apparently, although our booking was confirmed but due to system error, our names were not added to pick up list. If not Halle came by coincident, we would have missed the coach to airport even missed our flight! Big thanks to Halle. He had not only been very caring and informative on our previous tour - South of Iceland and snowmobiling, he was extremely helpful when it came to something went wrong and took the responsibility to look after customers.
overall it is good
No hassle, easy transfers to and from airport. Minivan to bus depot, and coach from here to/from airport
It was cool. First day we didn't saw the northern light, and they took us to the northern light hunt next day. The guide is so kind.
We had used Grayline for one of our excursions and decided to follow up with an airport transfer. The coaches are very modern and comfortable and the transfer was quick. Definitely would book with them again in future.
Timely and effecient!
Très bon service. Juste que la fourchette de temps proposée est trop importante. Le départ de l'avion était à 10h10. Et la fourchette proposée était 7h30 -8h15. Ne sachant pas l'heure de prise en charge, nous avons pris la fourchette précédente, soit 6h30 - 7h15 . Nous nous sommes donc levés à 5h30 le matin pour un départ à 10h10. Ce qui aurait pu être évité avec une fourchette plus petite.
They have arrived at 4.00 am to pick up and the driver was very nice
Pick up on time The bus is clean and comfortable The driver is safe Recommended
The driver was waiting for me a few minutes. I was really touched. Thanks A lot
Booking online was fine.
Easy to book. English speaking drivers on all buses.
Superb service... extremely punctual, polite and efficient.
Quick and easy to book, reliable service
Really convenient and helpful. Coaches were new and comfortable. Help desk call handler was brilliant when we messed up on pick up time for airport and sent a mini bus to us. Thank you
Quick and efficient.
On time pick up and convenient service
Great service. Driver kindly waited for one of our group who was running late after his tour bus was late getting back.
Will use again!
I booked the bus at 8:30 and waited for it from 8:10, but the bus never showed up until 9am which directly made me unable to arrive at airport on time and cost me more to take a taxi there. It’s also ridiculous to hear that the help center said I have missed the bus but the fact is that the driver never contacted me
Son nice guide tours and drivers :)
当日の電話でも、時間帯の変更を受け入れていただき、 また、私の拙い英語でも優しく対応していただきました。 とても親切な対応だと感じました。
I should have booked prior to flying out. Used Gray Line for our return flight. Easy to book, really nice coach. Prompt service. Like many coaches in Iceland you need to be at your nearest hotel stop 30 mins prior to the booking time. The coach was there bang on time.
Highly efficient transfer service with very helpful and well informed staff! Would definitely recommend.
Booked the transfer from hotel to airport. Driver passed by the pickup point without stopping. When I message-chat them the staff was indifferent and did not seem to boder. I later made a e-mail complaint but they ignore/avoid the issue and did not give direct reply. Rather, they dwell on irrelevant details. NEVER rely on them for airport transfer unless you have a lot of time to make other arrangement should they fail to turn up.
Timely, convenient service. Thanks!
The value for the service was worth it. However, once the details of the airport transfer was not very well laid out. At no point was I informed that we would need to change buses to get to our hotel until the driver made an announcement over the PA. The ride was to the hotel from the airport was scenic and the seats were comfortable, although very tight. For a larger person, I can imagine the seats being very uncomfortable.
Terrible service. My pickup for the airport was for 530am and nowhere was it mentioned that the pickup is at 5am. I reached the pickup point at 518am and there was no bus. I waited till 545, upon which I called the customer service number and was told that the bus comes half an hour before time. WHY WOULD A BUS THAT WAS SCHEDULED FOR A PICKUP AT 530 SHOWUP HALF AN HOUR EARLIER?????
Friendly helpful and safe drivers. Both drivers shuttle and main were extremely helpful.
Very professional and punctual service and affordable transport to the airport. Would recommend to anyone visiting Reykjavík in a heartbeat.
Recommendation. The driver arrived to pick us up on time.
easy and fast. i booked just 2 hours before the transfer and gotten an is instant confirmation.
Good value and comfortable coaches.
Great service and very very reliable
The pickup time at the designated stop was not clear. We signed up for the time slot of 10:30a- 11:15a. This is already a long time to be waiting out in the cold. The bus did not come within this time frame and when we called we found out that the bus came at 10. When the representive rebooked out ticket for 12p, that reservation said the time of 12p however our original booking did not clearly state that in fact it wasnt a time range and the bus would be coming at 10a.
Perfect Tour and wonderful guide. Absolutely great
They were on time and the ride was smooth.
Bus was comfortable smooth ride. Will recommend.
Pick up service is very convenient.
By mistake I booked the wrong date without realizing that on my day of travel. By the Gray Line team was so nice, sorted thing out and let me continue the journey. Best service ever. Very grateful client.
Services was very well
Good, reliable service. Well organised.
A great tour hosted by a fantastic guide - Jacob. The tour went very smoothly and exactly to time. Jacob gave us a great insight into Iceland and its people as well as giving us all the information about the various sites we visited. Highly recommended.
Spacious bus, friendly driver
Muy buena experiencia
price and service, book with them.
Amazing, amazing, amazing experience!!! We book 4 tours with them. One time we were late, we called they came to the hotel to pick us up for the next tour! Everything was so smooth and went as planned, from the phone call, to cancelation to makeup tour, the service was excellent. The bus tour guides were knowledge and patience. If u want to book a tour, go with gray line!
the tours are very organized and always on time
Easy to understand and process
Grayline provided an excellent, hassle-free experience. Staff where great and booking was easy
Shuttle services is on time and very comfortable.
Great service on time and I would definitely book them again would recommend them to anyone visiting Reykjavík
Good service and system to get to the airport
Super good. I missed the bus which pick up people in the town, they send another one to pick me up
Super service. On time and very friendly.
Picked me up at the door on time. Really friendly shuttle driver. Comfortable seating and got to the airport in time.
Prompt pick up, quality coaches
nice stuffs and services
Good service, and the best prices available with airport transfer as well on the hotel pick ups.
Fully recommend them
They are very organized! The first communication was not obvious to me, and I could not reach the customer service only by calling them to help me understand that the transport takes me to their place from which I had to change. The drivers were also helpful, so no complaint, just would have been perfect if I understand that the airport transfer is actually a two-bus ride and that the selected time was for the departure from Gray Lines central place, so this is why an earlier pick-up is needed.
On time pick up and drop off
Easy to use and online system was great
I booked a one way bus trip to the airport. During the booking I was asked to provide my trip details (arrival time at destination, hotel at destination...) which did not make any sense considering the product.
Komfortabel und super. in Stosszeiten unpünktlich, hier wäre eine Berechnung von 1h besser als nur 45 Minuten. Registrierung noch verbessern, weg zum Flughafen wird Fluginformationen benötigt, Unterkünfte die nicht auf der Liste sind, können nicht hinzugefügt werden
Very convenient location and great service.
Yes, I recommend it for sure
It was just a perfect and easy way to get to the airport. The bus was on time and the service was great!!
My only suggestion is let it clear what time the bus is picking up in each hotel.
Picked up from our hotel by minibus which was on time and the bus was clean and comfortable, we were taken to the bus depot for transfer to a larger coach. Very impressed with how quick and easy the transition from the minibus to the larger coach was handled seemed to be far more efficient than competitors offerings. We did get caught up in traffic on the way to the airport but through no fault of the company, the driver got us there in good time and unloaded luggage efficiently. Would definitely consider using Gray Line for future trips.
Right on time. Very edfou!
Easy online booking transaction for our airport transfer
Punctual and clean, as always. I've used Gray Line 3 times and they are very reliable.
Excellent service, very organised and arrived on time. The journey fully explained in terms of stops and transferring to a coach. Would use again only wish we had booked the excursions with them.
Hotel pick up service was a joke since we had to walk 13 minutes to the pick up spot. We could have walked to the BSI terminal in less than 10 minutes. Pick up service was on time and the driver was very polite. I gave 3 stars because of the pick up restraint by the city law.
Precise and excellent in their pick up and drop off to the airport. We arrived with plenty of time and the coach was clean, comfortable and modern. Highly recommend, not only for value for money but also for peace of mind.
Excellent and fast response with email inquiries. Hassle free booking. The bus was on time, spacious and comfortable seatings. Free pickup from Reyjkavik city.
Good service. Airport pick up to hotel & return journey. Smooth as clockwork.
The girl at the Gray Liune office in Reykjavik says that I will be pick up "at the entrance of the church" I wait there without knowing that the bus stop is on one side of the church nt a "the entrance" so first day I loss 80USD. Tour Guide Jakob Jakobsen was great, too much knowledge and perfect way to explain, love it
I highly recommend using Gray Line for Airport transfer. When we booked for 5am transfer, we were told to be outside the Capital Inn Guesthouse by 4:30am. We got outside at 4:35am and realized it had driven away without us! We called the 24 hour helpline provided in the confirmation email and we're able to both confirm that we were indeed markes a no show and that we could get pick up at 5am and still make it to the airport 1:30 ahead of our flight -- no the ideal two hours but it still worked out just fine. We did not have to pay extra to get on the next bus and the man on the phone even offered to call us a Taxi if we preferred to get to the bus garage on our own. Excellent customer service, but some more information about the strict 30 min ahead of time would be helpful.
Missti af rútunni sem ég ætlaði að taka því ég beið á réttum stað en þvÍ var reddað og allt gekk bara vel fyrir sig.
Great service, excellent guides, lovely tours
Easy to purchase and choose what you need
service good but could have informed that the service provider had another name and tickets had to be obtained at the coach station to board the airport coach after pickup by transfer bus.
The transfer was fine. The problem is being picked up. We were at our hotel half na hour early and asked a bus driver whether his was the 13:30 bus, no, he told us, it was the 13:00. The confirmation email from Gray Line does not make it clear that 13:30 is the time from the TERMINAL, not your pick-up time. It makes reference to being to being ready 30 minutes early, but does not make it clear that your pick-up is 30 minutes earlier than your confirmation says.
Cheaper transfer, still perfect service received!
Definitely recommend! The airport transfers are fast, the driver was right on time, helped wirh my luggage and he was very polite. Price is really affordable as well.
The pick up location was very convenient and the price was good. The vehicles transporting us to the airport were comfortable and clean.
Perfekt abgeholt schnell am Flughafen
Very nice booking experience, the initial driver however didn't care for our luggage as I had one small bag and he just put 3 other large checked-in bags and smashed mine when he could've just payed a little attention. Other than that, quick & on time.
Used for transfers from airport and return. Very good, arrived at time expected. Transfer by coach to depot and then a minibus to hotel.
Customer service beyond usual kindness, even though I missed my bus by my own fault, everyone was incredibly helpful. I missed my plane after all, but this made me happy. Politness is cool. Thank you. (:
Všetko bolo dobre...program výletu aj informácie od sprievodcu
Friendly. Punctual. but a few of your guys drive crazy fast — 2d trip to iceland. we will be back yet again! we would love to be on a coupon mailing list!
Cheapest I could find but the customer service was first class. Had cause to change booking as flight got cancelled. This was no issue for Gray Line and when I did phone back with new time, a driver was at my hotel within minutes. Efficiency at its best.
Gray Line were on time, the driver was pleasant and we were at the airport in plenty of time for our flight.
I can recommend to all tourisits to use Grey line serviss
High winds made for a tough ride to KEF but the driver handled it well, and was friendly at all times
Clean buses, on time, funny tour guides, GOOD TIMES
I used the gray line to get from my hostel to the airport and it was great. Wifi was good, bus arrived as scheduled, no issues. Thanks!
Better price than FlyBus. Smooth booking process.
Efficient airport transfer with great customer service support. At the last minute, I needed to adjust my pickup time and they were very accommodating.
They made me wait for 40 minutes. They didn't arrive at the scheduled time. Plus, the van drivers are completely rude and drive like idiots. The only good thing in this company are the elderly bus drivers.
Very prompt pick up. Got us to the airport on time.
I made a mistake while booking online. I emailed them and got a reply and corrected booking within 20 mins. Also very smooth transition between pick up bus and airport coach.
Everything was smooth, easy and on time.
Great service and friendly drivers, would have no hesitation using gray line again.
We were very satisfied with the pick-up from the Hotel and drop at the Airport.
Excellent Service. Cheap and Comfortable. Also it was fast and I got to the Airport on time. Just as requested. Thanks for the service.
Todos los tour son muy buenos, pero destaco la atención al cliente a través del chat, especialmente para los que se nos complica llamar por teléfono fuera de nuestro país.
One of the cheapest services to get to the airport. they pick you up from your accommodation and are very punctual! very satisfying.
The service was clear, on time even in the late night.
Really great tour guides, I learned lots and felt each coach ride was personalised. I also felt safe at all times - the guides even warned us about slippery steps etc at the different stops on the tour.
They should be more informative about pick up's in the Voucher. Missing the bus to the Airport isn't fun.
I liked the fact that I was picked up at my hotel and when we were brought to the terminal there was no waiting when I transferred buses. It was smooth and seamless and my luggage was transferred over before I even got on the bus.
Wait more than a minute for pickup or be more clear where to meet and time. Our details said to meet at 5:30. We arrived at 5:10 and until 5:40 no bus came. A dropoff car came and we asked him to call the office for us since we are tourists and dont have phone numbers or wifi. turns out we had to meet at 5 and the bus had left at 5:11(although this doesnt make sense as we had been at the busstop). We managed to get the next bus and we asked our connecting bus driver to leave 30 min early and because of this we actually made the flight.The customer service was rude when we tried to sort this issue out. I would not take this grayline service for my other trips
Prompt pickup and smooth transfer.
great service, on time and good bus
Everything went really well and we loved the Northern Lights tour!
Great experience on our trip to Iceland. Wonderful vehicles, well organized during pick up and drop off. Very professional and friendly service. Highly recommend using them on your trip to Iceland!
I used both airport services and a tour to the Secret Lagoon and Northern Lights and both services were very professional, on time and friendly service. I would use Grey Line again.
Perfect service. Nice guides.
Whole procedure was very smooth and well run. The only thing I would mention was we were told to look for the tour rep in the airport and there was no one there. The bus was outside in the car park and we had to go look for it. Apart from that the service was excellent. The driver who picked us up from the hotel to go to the airport even came into the hotel to ask for us. I would recommend gray line and would use them again.
Gray Line was fast and prompt. They came right to the doorstep of my hostel. I would use again and recommend for airport pickup and drop-offs.
Pick up on time and quick transfer to airport. Driver very pleasant.
Fantastic and very informative! Great knowledgable guide and some beautiful views.
Booking was easy
Convenient and cheaper than other airport transfers.
Did tours with a few different companies in Iceland, and Gray line was almost the most professional and well managed. The tour guides provided a wealth of knowledge about everyday things, such as explaining the different companies we drove past and even providing their own favourite stories about trolls and elves. Because of this, I chose to use Gray line for my airport transportation. I would highly recommend Gray line over many of the other companies for tours.
Golden Circle tour guide seemed inexperienced and did not interact with the group or even stand up to introduce himself. Very dry. Would have liked someone more lovely and interactive.
I recommend Gray Line I will travel with this company again
Alles super funktioniert!
Perfect, prompt, punctual and polite service.
On time, convenient location and drive provided personal touch by knowing my name. Clean bus and reasonable price for transportation to the airport
Very good transportation! The bus was clean, comfortable and provided free WiFi. I would give 5 stars if they had provided a covered pick up location... Reykjavik was cold and wet waiting for a 4 am bus!
I liked the very prompt pickup from my hotel. I was under the impression that the bus would take us directly to the airport and I was not aware that there would be a bus transfer to a bigger bus to the airport. The Gray Line website should state that there will be a transfer to a bigger bus that will also wait for other pickups to arrive to get on the same bus if going to the airport to allow the customer to choose an earlier time if needed to allow time for checking in at the airport. Other than that, the ride to the airport went smoothly.
The map with “pickup points” appeared to suggest pickup would not occur at the doorstep of our hotel. I had to call the office to verify we would be picked up at the hotel.
nice, too much info to enter and did not understand some of the needed information.
Allt í sóma
Couldn’t have been easier. I booked it the night before an early pick up and had no issues.
Ease of use
the airport shuttle is reliable
Never got the e-mail With the voucher, har luckily downloaded it manually right after booking. Arrived at the airport 15 min late.
Wir landeten zu früh und die freundliche Grayline Mitarbeiterin buchte uns auf den früheren Bus in die Stadt. Abholung zum Flughafen klappte auch wieder super.
Very comfortable ride in nicely-appointed bus... Love the free wifi and USB connection! One suggestion: have the bus stop at a covered location... We got very wet waiting for our ride.
Good and convenient
Služby gray line Iceland jsou naprosto spolehlivé s kladným přístupem k lidem.
Safe driving. pick-up On-time.
It was easy to book.
Easy to book tickets online.
Extremely easy to book online.
They picked us up from a local bus stop near the hotel - convenient, comfortable and affordable!
Online booking was fine. It was my mistake to book my bus at 5am instead of 5pm. But no one ever inform or call me when I didn’t show up for morning 5am bus. They could informed me and I can change my booking or I’m willing to buy another ticket. I almost missed my flight and when I waited for 30 minutes in the afternoon and learned my bus was gone with their bad customer service online, I ended up called a taxi. It costed me $160. They didn’t do anything to help rather than being diffensive. I wasn’t arguing for refund at all. But simply pissed for their attitude and almost missed my flight.
Отличный вариант доставки до отеля.
Straightforward and very easy to book online. The pickup was on time and driver was very friendly.
On time, great service and amazing customer service!
I had a airport shuttle scheduled. Even though my ticket indicated a bus stop 3 pick up at 230 am, they either didn't have the right pick up location or forgot about me. I'm giving them more than one star because I called their phone line and they had someone come pick me up for the 3 am shuttle. I still made my plane with plenty of time, but that's because I left 3 hours instead of the traditional 2.
After the collector van picked us up, we transferred to a larger bus at near the cruise terminal. We waited for 15 minutes and no other buses showed up. The driver seemed frustrated and made a call to someone. Finally, he drove to the airport but this wasted 15 minutes of time at the transfer point, waiting for no one else.
We had a great "guide" but because our group was large she needed a voice inharnsment system plus the high wind id not help. We wanted more but time was against us, could the trip start earlier and or finish later?
Very quick timely efficient service. So easy to book online. Drivers are helpful and friendly.
Neat and good service, everything was on time.
Cheaper thank flybus, Pickup on time, and comfortable chair.
Shuttle pick-up from town was on time and got us to the main bus in good time. Had no problem cancelling one of my other purchases, customer service replied quickly and processed my request without a problem.
Expensive service! But cheaper to the others if booked online.
Pickup on time. Great driving in bad weather.
We had a good ride to the airport.
The website was easy to use as it listed all of the available tour options including price conversions for your choice of currency. The options also included reviews from prior experiences which were really helpful in making my decision
Online booking was easy. Driver was punctual. Very impressed with the entire handling of the transportation.
This is the 2nd journey I've booked with Grayline during my Iceland trip. I had to pay the same amount as my ticket with Grayline cost for a taxi to the nearest hotel pick up. I was picked up from a hotel by a man in a minivan who grumpily mentioned "It's not time yet" when I asked if he was my airport pick up. I highlighted that it is raining, cold and very early in the morning - at which point he let me in. He checked my name and proceeded to wait until the pick up time (even though nobody else showed up - odd). He told me to get out of the bus after a short drive and said a different bus will show up. I waited around at the bus shelter for 20 minutes for the next bus to arrive, without any idea what the look for. The next bus was the same type of minivan; I don't know why we needed the 3 people who headed to the airport at that time to be picked up in different minivans. Why not have one driver in one minivan picking everyone up? That way there is no waiting around and we could have heading to airport straight away - it was a cold and rainy night, so minimising the standing around time would have been great. The 2nd bus driver was lovely and helpful; the first was very grumpy. I would like to see a more refined pick up system and more options to be picked up from within Reykjavik - my hotel was not anywhere near a pick up point, so it ended up costing quite a lot. I'm not sure I would use Grayline again, next time I will book a car in advance as that would have been cheaper.
Prompt service on airport transfers. Straight to airport door
efficient pleasant service, transfer from smaller bus to transport bus to airport was smooth, all the passengers had to do was board the bus they did everything else
The booking service for Gray Line Iceland was very easy to use and quite straight forward. The pick up times and the drop off at the airport were right on time despite inclement weather the day I used the service. I would definitely recommend using Gray Line Iceland, and would use them again myself.
We were so very pleased at how prompt our Airport pick was. We were picked up exactly on time, we arrived at the Gray Line terminal to the moment on time, and then the large bus to the Airport was spot on. Great to have no worries about getting picked up and and dropped off on time! Would like to mention our driver who picked us up - his name began with a G. He was also our guide for another of our Gray Line tours. He always had a smile on his face, and was courteous and cordial.
Punctual and affordable
EVERYTHING WORKS FINE! THANK YOU !
God service. On time.
They were very punctual , very helpful def recommend them.
Clear directions for pick up. Prompt and clean vehicles
Helpful representative at Keflavik Airport when we arrived, busses ran on time, we got help with bags.
The hotel we stayed at recommended Gray Line and I’m glad did. Booking was easy and got confirmation straight away. On the day, the shuttle bus arrived on time, drppped is at the main coach which left on time and got us to the airport in good time. Would recommend this service with hotel pick up
Clean, good wifi, on time
Ease of use.
Gray Line is always on time. Very reliable.
picked up on time from outside my accomodation, get to airport smoothly
Never mentioned that the bike cost 25euro... Only in little term of contract
Good, only wifi missing.
In the option wasn’t even mention that I had to pay for my bicycle..just at the very end in the very last terms and conditions to flag. I didn’t even read it. And was the double of the price! I was travel with 2 other friends with bike too. Next time we will rent a car for sure: way less expensive.
i had to call with questions, lady was very short and rude
Fast and easy booking online. The reasonable price is a big plus! Pick-up was seamless...driver was on time. Will definitely use grayling again!
The minibus came to pick us up at the hotel and then we changed to the bus to the airport. The bus is comfortable. All the luggages were handled by the grayline staff. It is very convenient to take the bus to the airport.
Online experience is really great and easy
Very helpful. Knowledgeable tour guide. Flexibility in pick up location s
Comforts and on schedule.
They were basically on time and it was a super easy transfer from shuttle to bus to airport. Everything was clean and organized. Very efficient.
Servicio perfecto, ajustado correctamente a lo expuesto y llegando a la hora prevista con poco retraso.
Arrived on time, drivers were friendly and helpful. Vehicles were clean and taken care of.
I took a bus from the airport into Reykjavik. I had no idea where to meet the bus, so that information should have been provided to me. I was unable to hear the video that was being played for the passengers because of other music that was being played by the driver. The bus was clean, comfortable, and on time. After being dropped off at the hub, I got on a smaller bus. When booking online, it was indicated that I would be dropped off at my hostel, but instead was dropped off a few blocks away. The driver was friendly and helpful with instructions on how to walk to the hostel. If I had brought a lot of baggage, it would have been a difficult situation. The return buses to the hub and to the airport were also clean and comfortable. I find the employees to be friendly, and I appreciate the fact that the buses stay on schedule. I would definitely use your service again. Maybe just be clearer on pick up and drop off locations. It's difficult coming from another country and then have to try to figure things out while being exhausted from a flight.
Service was on time. Friendly bus driver.
Allt fungerade, lätt att beställa på nätet, samt transporterna fungerade. Chaufförerna hjälpsamma med bagaget. Kan kommenderas.
They were on time and polite.
Simple booking system
Great service, all on time and good level of comfort on the buses
It is easy to book and the service is excellent.
We were mist pleased with our Gray Line Iceland experience. We were picked up very close to our hotel by a shuttle , and tranfered at the bus terminal to a much larger bus which brought us to the airport. Would highly recommend Gray line!
no pick at Hostel, early morning pick up for airport transfer w/non-caring drivers.
One of the best tour companies I know
They we're prompt in their pick up, and brought me to the airport quickly and in comfort.
Great organisation. I first picked up the airport drop off. Very efficient. I had a Golden Circle tour with Gray Line and the tour guide was very funny and also informative. Enjoyed it all. Chose Grayline to take me back to the airport. Drivers helpful and safe. No complaints.
Convenient and less expensive choice
Website made it very easy and simple to book trip, driver was on-time and friendly. Price was the least expensive ride to and from KEF.
A little overpriced (not uncommon for Icelandic airport transfers they are hugely expensive!) Having to change buses mid journey is hugely inconvenient and you're not told in advance. I ended up accidentally losing some of my items because we had to rush to change buses. The drivers were friendly. The first driver played really nice jazz music and the bus was comfortable, wish we could have stayed with him for the whole journey!
Service ist 1 A !!
Son muy profesionales, pero deberian ser un poco mas flexifles a la hora de recoger.... por un minuto te dejan
Hæ, ég fer stundum með Gray line þvi ég bý nálægt Hamraborg. Verð samt mjög pirruð þegar ég fer fyrst í Holtagarða, því á vefsíðunni ykkar er mjög erfitt að átta sig á því. Ég mistti næstum af flugi síðast. Setjið endilega skýrari upplýsingar á heimasíðunni ykkar um þetta!
Great experience. Thank you!
We just took the airport transfer from Hallgrimmskirkja to Keflavik Airport. It was easy, fast, and smoot5h. I would recommend and book this with Gray One again (they were a lot cheaper than FlyBus).
Turned up on time and delivered us safely
They were prompt, on time and a smooth transport. The bus was clean and comfortable.
great service, well organized!
Service is excellent and the buses always depart on time.
Punctual and helpful staff. I suggest that electronic vouchers be available when booking online as a printer may not be available to everyone (as it happened to be in my case).
On time, as agreed, safe drive.
The hub and spoke system that Gray Line uses to retrieve passengers from around town and then deliver them to Keflavic Airport is efficient and priced right. It takes approximately 45 minutes from the time you get to the Gray Line terminal, but once at the airport you are right at the airline terminals and it was easy to check in. Make sure you reserve a spot when heading to Keflavic. When leaving the airport for Reykjavik, it isn't as important to reserve as you can buy the tickets on the bus.
Simple smooth and easy!
Always on n time and courteous.
Prompt and efficient, easy to work with.
Friendly personnel, service in time, low priced, modern fleet of vehicles
Ottimo servizio. Perfetto per orario, chiarezza, gentilezza.
We only had one full day in Iceland on this trip and we could not have asked for a better day. the locations we saw were incredible, our tour guide was great and we never felt rushed. It was a great day!
The way was safe and fast, they dropped off us to the closest place to our guesthouse. Bus driver was very nice.
Ich habe noch nie einen pünktlicheren Shuttle gehabt. Alles super!
Eu recomendo pois eles são bem profissionais e organizados, gostei muito
Easy to book
What a fantastic experience!! Simple booking, on time pick up, stunning scenery and excellent guides providing lots of information. I would heavily recommend anyone using Gray Line!
1. našli kabelkus doklady a vrátili mi ji 2. promptně změnili čas a místo transferu
Easy t use the web site. Picked up on time by a courteous driver. Delivered on time. Not sure what more you could ask for.
Website was easy to use, and confirmation email was received instantaneously. Pick up from hotel occurred and arrival at airport occurred on time.
Professional and punctual. 5 stars. Couldn't ask for more.
It was really easy to book online
They were always on time and good customer service.
pontualidade e atendimento
Good service with friendly staff. Most reasonable way of seeing Iceland's sights.
Great service, I used them to and from airport, it’s well organized and super simple. Everything is well explained and organized
Very professional and on time. It was a great tour.
There bus was quite a bit away from the terminal and there was nobody providing any direction. It was also located close to an airport shuttle bus meaning a number of people looking forward for grayline joined the wrong line. Once on board everything else was fine and return pickup from hotel to airport was trouble free
The driver wasn't there on time which made us - and other passengers insecure if we had missed our pickup.
Comfy and customer friendly, I took this ride to Keflavík airport quite often this year and it was always without issues.
They didn't have my details and I wasn't checked in even tho I ad a confirmation email. I could have possibly missed my flight and that's unacceptable.
Sehr zuverlässig und freundlich!
I booked a transfer from Reykjavík to Keflavik Airport the night before using their on line system. All was well until the next morning when I realized I had booked a 5:00 am transfer rather than the one in the afternoon. I called Gray Line and they immediately updated my reservation to 5:00 pm with no fuss. Pick up was on-time and despite heavy rush hour traffic we arrived at the airport only 10 minutes later than scheduled. Great service and good value. Thanks.
Cost effective service, prompt & friendly.
During the years I used the Grayline airport transfer multiple times. Pickup was always on time. Friendly staff. I highly recommend booking your airport transfer with Grayline.
It took a couple of tries to correctly book. Hard to check info without re entering all info. Had to enter “arrival” info even for a departure.
No problems, and was great!
Good. Just the driver was there ten minutes before scheduled at my hotel.
We booked online requesting pick up from our hotel to the airport. The online instructions were not clear. we ended up waiting outside the hotel until we called to find out we were spose go a bus stop at city hall instead. the bus ticket emailed to me states pick up at my hotels name... not at the bus stop at city hall.Even at the bus stop from city hall to the main bus to the airport people were confused as to what there ticket bought them. Several people thought they had purchased bus ticket airport but really had just purchased on ticket to the bus that goes to the airport.... fix your website produce clear instructions that tell the people where the need to be to get the bus on the emailed ticket... and the tickets should tell you what they are for....
Pick up on time, response to email very fast, employee is very helpful and friendly
Comfortable economical and convenient
Excellent Service! On time and safe.
Punctual, polite, helpful, quick. All the best.
Pick up Bus was coming streight on time. The Busdriver has switched oure bags from the small Pick up Bus to the big Bus to the Airport. Thank you for the Service. I would recomend it !
Online booking was quick and simple.
Wird mussten nur sehr kurz warten und wurden beim Hotel abgeholt. Kurz umsteigen am Busterminal. Hier keine Wartezeit. Der Fahrer hat das Gepäck umgeladen. Sind auf die Minute genau am Flughafen angekommen
I would definitely recommend Gray Line to anyone travelling to Iceland and need a ride between KEF and Reykjavik. Booking online was easy and convenient, and I appreciated that (for an extra fee) they picked me up at my hostel. It was worth the pick-up fee, as it made things so much more convenient.
I really appreciated the flexibiity of changing the bus pick-up time.
Easy and simple online booking.
The entire experience was excellent. The driver came on time and the ride to the airport was great.
Good organised transport to the airport
bus was in right time at pick up location, everything was absolutely great :) i highly recommend it to everyone.
Simple and straightforward.
The service was easy to schedule, quickly confirmed with all necessary details, and beautifully executed. Could not have been easier.
On time and comfortable
On time, efficient. Quick to answer to e-mail questions.
Easy booking, on time, comfortable.
easy system to understand and on time
Very easy for first time travelers
The meeting point for pick up was not clearly specified. Thus we missed the first pick up. The bus to the airport went out of order. We spent an extra 1/2 h. The price feels pretty high for 40 min ride by Bus.
A professional and efficient transfer service to the airport with prompt and helpful drivers. I did find booking online a bit confusing as the timings at different locations were unclear. Grayline need to make it clearer that when you are booking a collection time this refers to the time you anticipate arriving at your central Reykjavik depot, rather than the collection ftime from the individual hotel as I had assumed. Having booked, I rang up the office to double check and was given helpful advice.
Prompt pick up, professional driver and tour guide, good wifi
On time, comfortable and cheaper than alternatives
Very simple booking process, and very clear
Worked as expected.
Quiet and comfortable coaches
Not having used then before,we were concerned when we did not see any Grey Line buses stopping at our stop. When one came, the driver told us he was just doing off and not picking up. I told him we were supposed to be picked up around 1:30 and were concerned as it was 1:45. He immediately called dispatch and told us the driver was on his way. Sure enough, the bus showed up a minute later. Every one was very courteous and helpful.
the pick up was very on time which was great as i was on my way to the airport; the driver was courteous and professional and the bus very clean and comfortable! highly recommend this service for airport transfers to and from Reykjavik city
One time & clean buses with internet access
Всё вовремя, всё хорошо
It was difficult to understand which time you would pick us up in Kopavogur that is not in Reykjavik city. If the bus leaves at 6 o'clock surely you won't pick up us in Kopavogur before that because we are on the way to airport. What time then? Eventually I had to cancel the booking because our flight was cancelled and we were transferred to an earlier flight. So we didn't use the service at all.
The bus was comfortable and they were on time and friendly, all of what you expect when renting a transfer to the airport.
Keurig op tijd en behulpzaam.
Used Gray Line for a Golden Circle tour and a transfer to KEF from Reykjavik. Both went well although we had a few anxious moment as the pick-up for the tour came right at the endow the 30 minute window given in the reservation.
Clear and straight forward Prompt pickup and airport arrival
Would highly recommend. Clean, punctual, friendly helpful staff. Also, price was fair.
The bus driver was very rude and a jerk.
Very reliable, very friendly, very accommodative an cheaper than other companies.
A comfortable service at a fair price. An easy payment on the website, on time and at a short distance from the hotel where we stayed. Everything we could need to go to the airport.
10 mins late at first pickup location, but that was no problem for me. Usually precice and service-minded drivers.
Fast and easy, the buses were comfortable and they provided a variety of pickup times and locations.
Smooth and simple. I could even choose my pickup location.
Quick and easy. Had trouble finding the exact pick up location as my hostel was not in the city centre. Suggest there should be some signs.
Everything on time, comfortable and easy journey. 10/10
The booking experience and the promptness of pickups and deliveries were great.
We should be picked up in Bus stop# 3. Due to an activity in downtown, all roads were blocked to enter the downtown, so the Stop # was not accessible by bus. Grey line did not inform us the change of pickup location. We nearly missed bus! In such situation, they should contact customers first to avoid any issues. Fortunately the office was close to the bus stop and a gentleman guided us to a different bus stop!
The website was easy to navigate and gave great detailed overviews of the itinerary.
Recogida en hotel y transfert en estación de autobuses a la hora prevista. Medios de transporte nuevos y muy limpios.
Hallie is a wonderful host and guide, with a deep knowledge and friendly manner. I would highly recommend any tour led by him.
Easy to organise and all worked out well thank you
It was not very clear when do I have to wait for the bus. So I waited for half an hour outside at night when it was cold. Luckily no rain. When you write " half an hour before pick up time" does it mean from your first point of starting the pickup ?
Very good and reliable service and good rate.
Super hele vejen rundt
Loved the guide, but I had trouble keeping up with him because I'm short. :) Lived how many places we were a le to see and I thought the amount of time at each was great. I'd take a tour with again for sure.
Got us to the airport on time without any problems!
Great service from airport to our hotel in Reykjavik and way back.
Everything was really very good organized. The only thing I would recommend that representative of Gray Line at the airport should stay in better place in order to find him/her easily. Thank you very much for your service.
Pick up was.in time and quiet efficient, bus transfer was nice and smooth.
Very easy and straight forward.
Easy, fast, on time
Easy airport transfer service
the service and pick up and drop off at the airport were good. the pick up driver also made some nice jokes but still driving safely.
Good service bus on time !
Fast and easy
prompt pick-up and friendly drivers
Gray line was excellent! The drivers were amazing and the seats were comfortable. They helped put in and take out our luggage and they even let us get on an earlier bus from our pick up point with no problem! Highly recommend if traveling from the airport to Reykjavík.
Easy as pie, as they say. Did it online—the site made it very simple.
Booking difficult. And would have been much better if I could have grouped all five of my purchases.
Chauffeurs très aimables ! Tout s’est bien passé. Arrivée à l’heure à l’aéroport. Je recommande !
On time and a good price
Muy puntuales. No es un servicio directo, te recogen con un miniautocar en paradas concretas de autobús cercanas a los hoteles (ya que los autocares no pueden circular por el centro de Reykjavik) y de allí te llevan a la central de autobuses de la compañía, donde hay que cambiar de autocar para coger el que ya va definitivamente al aeropuerto. Pero cumplen con los tiempos. Autocar cómodo, con wifi incluido.
Booking is easy and the pick up was on time
A timely, welcoming, friendly driver provided a convenient ride to the airport
Pickup was right on time, easy ride to the front door of the airport. All good.
Great service. Polite drivers, both buses were on time. Very easy transfer from my hotel to the airport. Would totally recommend!
Booking was fine but the information provided for the pick-up was wrong and they didn't care to contact us when we missed it. Call service afterwards was awful. Expensive and disappointed
Precisissimi e gentili
It's a bus. They will pick you up.
Very convenient, very quick
A very slick and organised service, we were able to get on the earlier bus from the airport as baggage came out quickly. We were then driven to the bus terminal and there were mini buses waiting and we were clearly instructed which one to get on. It was very nice to be looked after after a long flight.
We used grayline for our airport transfer plus pick-up service from Reykjavik to Keflavik. The pick-up mini bus arrived on time and it took us to the bus terminal to be transferred to a larger coach for the airport. The coach was clean and comfortable and we would use grayline again for our airport transfers.
Everything was okay but the wifi didn*t work well. Friendly service - luggage was taken from commuterbus to airportbus by drivers. Recommendable and price okay!
Booking online was fast and easy.
They were right on time, the driver was friendly and helpful, and the transition from the main terminal was smooth.
They got me to the airport in one piece and there were no accidents while doing it
Good service. Convenient. Much cheaper than FlyBus
It was great. The driver was very accommodating and everything went by smoothly.
Straight-forward, simple process.
Prompt, easy, and affordable.
I was extremely impressed by both the efficiency, punctuality and professionalism of the drivers/tour guides. The coaches were immaculately clean and always on time whether from/to the airport or on day trips. I took two day trips with GrayLine and they were brilliant! We saw lots of amazing places, had enough rest stops and the guides knew everything there was to know about their wonderful country. I will definitely be booking more trips with GrayLine on my return to Iceland in February.
Wir waren sehr zufrieden mit dem Service von Gray Line. Die Buchung war einfach, die Organisation ist sehr kundenfreundlich, der Fahrer war sehr nett, der Bus sauber und bequem.
It was very easy to use online pick-up from hotels and apply payment! They also responded quickly with any questions I had via the chat feature.
The experience was good, the shuttle came on time, the driver was very nice. The problem was to find the bus stop. We prebooked the shuttle and it was written in the voucher to wait in front of the hotel, but there was a second line, bus stop number 9 and a name of the street. When the shuttle passed right in front of us we ran to the bus stop only then we understood the second line. Hopefully we didn’t missed it and everything went well.
Punctual and comfortable
Mjög þægilegt að geta verið pikkaður upp nálægt heimilinu. Eina er að það tekur smá aukatíma að safna í rútuna á aðalstöðinni. En mjög fínt að öðru leyti, ég var sótt á nákvæmlega réttum tíma.
A friendly driver who was very welcoming. When we arrived at the bus station, our transfer to the airport was immediate.
Vi giver top karakter til den chauffør som samlede os op ved Harpa ud til samling. Han var meget kunde minded. Hvor imod chafføren som kørte os til Keflavik, kunne lære meget af den første.
Service facile à utiliser. Souvent à l'heure. Tout c'est déroulé sans problèmes. À recommander
Do not work on a Android phone with chrome. Needed to use a pc to make the reservation.
The pick up bus was on time at our stop. The driver was personable and courteous. He dropped us at main terminal where we transferred to the adjacent bus which took us to the airport. Arrived right on time right at the main terminal
Was told to stand ready at 6am, but then the pickup bus came only 6:13... was a bit nervous as I didn’t wanna miss my flight. Would be nice to have a bit more precise schedule, if that is possible. Other than that, it was a good experience.
Easy and convenient.
Easy booking from your internet page
Easy to navigate and very clear instructions.
On time and very polite
Our airport pickup did not pick us up. We had to wait for 40 minutes and nearly missed our flight. Will not recommend Grayline to anyone.
Booking one-way tickets worked fine. While it may have been there, I didn't see the option of buying a return ticket. So if that's there, I'd recommend that it be made more accessible / obvious, and if not that it be added as an option. Thank you.
Bus was good and on time and cheapest.
It was good. I am satisfied.
good service and prompt
Prompt pick up by minibus from outside of our department and delivered to main bus for airport which got us there in plenty of time.
Kwamen op tijd op de opgegeven oppikplek en de koffers werden bij het centrale punt door de vriendelijke chauffeur in de bus naar het vliegveld gezet. Gray Line heeft ook als een van de weinige touroperators een iets hogere tienergrens mbt korting waar bij andere touroperators 15 het tienertarief stopt ligt de grens bij Gray Line iets hoger wat met een zoon van 16 wel fijn was.
No problem with booking or checking in. All companies ask roughly for the same price but considering that you still have to change the bus plus need to be ready 30 minbefore, prices are too high for these buses in Iceland.
They were on time, kind and made the process very simple. I would book with them again!
The ride was a pleasant experience, but please be sure to clean your trailers. My bag was quite dusty when I picked it up.
Correct time pick up, didn’t have to wait long. Good bus. Bus driver could be more friendly.
Will use again-excellent service!
Very convenient and efficient! The hotel pick up is amazing.
Very nice staff! Easy, comfortable, and reliable transportation between Reykjavik and KEF.
Driver's were early/on-time & got me to & from the airport very efficiently. Thank you!
Da migliorare la puntualità nell'appuntamento del prelievo all'hotel.
We changed buses too many times
Efficient, on time and well explained.
The description of the trip I purchased was direct hotel/ bus stop to airport transfer- this was not true - there was an additional stop at a bus terminal- adding additional time. There were cheaper and better options for this indirect airport transfer I would have purchased instead. The trip itself was upsetting with the near loss of my luggage.
Easy booking, was always on time, nice drivers.
Van was supposed to get there from 1:30-2:00 showed up after 2 for airport shuttle. Unacceptable
Very happy with the service. Very professional. Will use again.
We never got to take the bus. The pick up clearly stated in large 5:30am but in reality in the small print it was actually at 5:00am. When I called to ask why bother state 5:30am at all I was told something along the lines of that's when the bus would be at the bus terminal... So we missed the bus and had to take a cab which cost a fortune to not miss our plane. That really sucked, for the stress and for the money.
Excellent driver. On time. Very professional.
Flexible service, friendly staff and on time.
The team that picked me up were punctual, fast, and friendly. They took all the stress out of catching my flight at 6am
Excellent, friendly service.
Fast and efficient
I bought the service that would pick me up at the hotel where I was staying. The voucher said I would be picked up between 12:00 and 12:15. I was in front of the hotel at 12:04 with all my bags, waited until 12:14. At that time, I called the number in the voucher and was told the shuttle had left without me (no attempt to contact me) and that if I wanted to make it on time to the airport, I'd need to take a taxi (quite expensive in Reykjavik) to the GrayLine bus terminal (~USD 50). The Greyline bus to the airport would leave at 12:30. Not being familiar with taking a taxi in Reykjavik, I had the person I was talking with from Grayline talk with the front desk of the hotel to indicate the terminal address. GreyLine knew I was coming. Front desk called a taxi. The taxi took some minutes to arrive. During the taxi ride, I called again to let them know I was coming. When I got to the bus terminal, I am told the bus had left and that either I could wait an hour and risk missing my flight or take a taxi to the airport. I asked for alternatives, I for sure did not want to miss my flight. They were not willing to cooperate or help. The person from GreyLine at the front desk just got defensive when I was asking for options (first time in Iceland) without regards for the price. They didn't even help me book a taxi when I asked them to. I finally took a taxi on my own (~ USD 150) and made it to the airport on time. All in all, a very negative experience, bad communication, zero willingness to help the tourist, awful customer service.
Simon was fabulous! We had a thoroughly enjoyable day. We would recommend the golden circle tour.
Pünktlich auf die Minute!
Clearly laid out website. Easy to use.
Easy to book and very professional and helpful staff.
Golden Circle tour. Guides were fantastic. Darren after our stop at Fontana and Anna before the stop. Drivers were great. Only remember second driver's name, Balder. Fontana was totally incredible.
Driver was really nice. I arrived first before other passengers and he described the parts of Iceland that he drives to for the tours. Now I can't wait to go back and join these Gray Line Tours to see it myself!
The driver arrived in he time frame that the service told us he would. Other than constantly getting requests for other pickups, which never seemed to be there when we arrived and him having to race back to the Gray Line office to get us to the airport on time, it was pretty good.
Het is makkelijk om met Gray line te reizen en het zijn erg vriendelijke mensen.
Really easy! Highly recommend.
Affordable & user friendly online booking.
Easy shuttle to the airport straight from hotel.
Service rapide et très professionnel pour pas très cher Juste préciser qu'il y a un transfert de navette vers un bus pour aller à l'aéroport pas gênant mais cela surprend !
it was great experience, cheaper than fly bus and more informative on the travel
Yes, I would purchase from Grayline again. They were on time, as promised, and delivered us to the Airport for our early morning flight.
The driver of the pickup van was rude and didn’t help with the luggage
Before our trip to Iceland this time, I booked the following from Gray Line AH100 One way Airport transfer Keflavík Airport to Reykjavík with hotel drop-off AH101 One way Airport transfer Reykjavík to Keflavík Airport including hotel pickup. AH37 South Iceland, Waterfalls and Black Sand Beach AH38 Snæfellsnes Peninsula & Cave Exploration All went extremely well. We could not have been more pleased. I would like to give special thanks Klemenz Kristinsson, Sigrún Pétursdóttir, and Hjalti Jóhannsson again for updating my book repeatedly as requested. They are truly the best.
It was ok
absolut zuverlässig und immer pünktlich, freundliches Personal und sehr hilfsbereit
Great experience. Very easy to use.
Booked online for pickup at hotel. So waited 45 minutes then called Abd was told I had to go to specific place for pickup. Why let customer book for pickup when there is none. Called taxi to take me to pickup location. By the time it came it was to late to get there so had to take the taxi to the airport. Paid my money did not get the service.
No surprises. OK price for Iceland.
Staff molto gentile, mi hanno spostato l'orario del volo ed ho potuto modificare la prenotazione del transfer per l'aeroporto velocemente e senza costi aggiuntivi
Staff/ drivers were friendly and efficient. Easy to book online and get to town.
Everything went smoothly and especially the pick-up driver from the guesthouse was very friendly. I am also very glad that it seems to longer necessary to go into the main hall for changing into the airport bus.
Driver helped me with bag, gave me time to say goodby to friends in hotel. Everything went very efficiently, relaxing.
Puntual , el shuttle más barato de Reykjavik
Easy to book and drivers are committed to keeping you on schedule!
Very clean and on time
We were disappointed that we were not dropped off at the same stop (Icelander Marina Hotel) where we were picked up. We had to walk from Hverfisgata-where the construction is back to the hotel. The tour guide new this as I told her this was not our stop. We were also disappointed that the tour guide did not mention the bus had a bathroom in it. Instead we were told to use the bathrooms at the stops-where we had to pay. I found this deceptive. I would not suggest your company based on our experience.
Easy to book or know which days were not available.
When my friend and I were late getting to the pickup point, the bus driver waited and scrupulously checked the hotel's guest registry. I wouldn't have blamed him for just leaving.
Easy and convenient.
The driver offered excellent service.
The booking website was easy to use and the bus was affordable and convenient.
Really amazing tour. Our tour guide was amazing, he gave us a great overview of Icelandic history and had us laughing throughout. We even got to go to a special location that was stunning! Would 100% recommend this tour.
Very efficient and on time
Easy, fast, punctual and reliable service at reasonable price!
Prompt, easy to book on line
It was easy to use, comfortable, the bus drivers were friendly, helpful and attentive. I stayed at a private residence so it wasn’t on the pick-up list, so the employee helped me find the closest place to walk to for pick-up, which I thought was really nice. I’ll definitely use them again when I come back to Iceland.
Very simple and easy to use
I booked with gray line for my ride to and from KEF. The buses were comfortable and well maintained.
What seemed a bit complicated when booking actually worked well easily
The booking experience was good and very easy. Definitely would use the services again.
Very prompt and efficient. Professional, communicated well.
We appreciated being able to find an easily-identified representative in the baggage area when we arrived.
I liked the hotel pick-up. Good service.
It was very efficient. The only glitch is that the point of pick up was not at all clear.
Excellent day, perfect weather helped a lot of course. Full program with many sights in one day. Value for money. Excellent guide.
It was easy, well-priced, and personal (hotel pick up). While it was funny to have to wait at the bus station, as we were all early, the bus left on its schedule time, and it was comfortable and a good experience.
This was a convenient service for visitors staying in Reykjavik. Everything ran as expected.
Bus arrived in time at the designated location. Would use it again.
They were later picking up than I thought or requested - the driver was nice
The people were not friendly and we could not even take the (closed) cofee cups. High prize for standard service
Very good service. On time and really easy to use. Excelent
Pick up was on time and connection was seamless. The coach was clean and comfortable.
I have utilized gray line on several occasions for airport transfers from the airport to Reykjavík. On my last visit to Iceland this month I did the combo tour of the golden circle and the south coast. Gray line is awesome, easy, convenient, and great staff.
Price was lowest! Excellent service, pickup was right on time, no delays! Would definitely use them again
Pick-up from hotel 45 min before scheduled departure Long waiting at the Terminal Departure delayed 10 min without any obvious reason Bus very hot No wifi Power outlet did not work Drivers were friendly and pleasent
Everything very easy.and bus is nice
Freundlicher Busfahrer, war pünktlich und hat beim Gepäck geholfen.
Parfaitement organisé, à l'heure et aimable
I purchased my ticket again on their user friendly Internet site. Their service was accurate and very friendly. Their staff was very helpful. In general, I had an excellent experience with them and I will surely recommend their service to my friends.
The pick up only came at 317am when it tells me i should be there at 3am. Its hard to wait in the cold in Iceland u know. Otherwise, nothing else cropped up.
Their drivers are super careful an helpful.
Bus was time nice service.
Service réussi que je recommanderai
J'ai apprécié ... - le e-mail de confirmation avec les instructions précises pour la prise en charge; - la prise en charge au pied de mon hôtel - la prise en charge à l'heure prévue au milieu de la nuit.
Every one at grey line was very friendly and informative. They went out of their way to make us comfortable. Loved the sites they provided, it was an incredible journey every time. AMAZING
very polite driver and on time
Communication was very clear and precise. Driver was on time, so no problems at all.
User friendly interface. Clean, comfortable bus.... Would book again :)
Easy online booking experience
The transfer was perfect, I could find it easily in the airport and my back transfer (from the hotel) came in time in very early morning (4 30 - 5 00)/ And this transfer cost 9 Euro less than the other company's one
Very easy to book and very easy pick up and transfer to hotel. Nice company !
Very easy to book online
The driver was on time and very friendly. I would definitely use this service again. The price is reasonable.
efficient service. no delays.
Online booking was simple and fast.
Quick, efficient and very helpful in giving me directions to my guesthouse.
Everything worked perfectly.
Actual on line booking site is a bit clunky however once booked the service is excellent and is the on,y way to get to and from the airport - very smooth transfer at bus station ,clean , comfortable and modern coaches.
Отличное обслуживание! Всё вовремя и быстро.
Puntuali e precisi. Ottimo servizio lo consiglio.
Timing was perfect. I appreciated that I was able to book less than 5 hours before I needed to leave.
Very friendly and knowledgeable tour guides. Pickups were on time. We were pleased with the reliability of your service and the cleanliness of your buses. Will definitely book again with Gray Line.
Was great. I only booked a return to airport thru them but very late at nite on June 5th. Pick-up was prompt and directly from in front of my hostel and then drop off was directly in front of airport. Totally would recommend them.
They were on time for pick up and drop off, easy to purchase tickets online, comfortable seats and ride, better priced then other companies for the same service.
I had the most stressfree booking experience. The chat function was very useful and helpful. It helped me decide the best time suitable for my needs.
On time and spacious
Service impeccable et de confiance! Le prix est le plus accessible en Islande pour le transfert direct vers l’aeroport. Je recommande sans hésiter!
Buses very comfortable, easy pickup and transfer
Smooth transaction. Easy to find representative at the airport. Didn't have to change coaches on way into Reykjavik. Spot on timing for pick up at 4:30 in the morning Good value and WiFi on bus
Min hustru og jeg har kørt med Gray Line flere gange under vores besøg i Island. Vi har mødt et utroligt venligt personale og guider. Busserne og opsamlings mini busserne har kørt til tiden fra de anførte opsamlingssteder. Busserne er af høj kvalitet og utrolige behagelige at være passagere i. Tak til Grey Line Iceland.
Got me to airport
Simple, easy and the cost was fair and competitive. Nice, professional and courteous drivers as well.
Great service. Picked up on time 3.30 am from the hotel and reached the airport at the time advertised. No complaints.
Allowed me to switch the times a day early with no issues.
Pleasant people, accommodating with heavy luggage, careful drivers, on time
Reliable pick ups, easy to book on line, friendly service from bus drivers,
The Tours were really great as were the tour guides. The tours and transfers were consistently 15 minutes late which was a bit frustrating. On the game of thrones tour another guide had taken his tour up a road that was closed, they then got stuck meaning our bus had to be used to do two trips to rescue the other tourists. We were therefore sat around in the cold. This was particularly annoying as it was due to a poor decision by the other driver and guide. The transfer back to the main terminal on the minibus (before heading to the airport) the driver was rude and driving far to fast as he was late picking everyone up. Aside from those points the service was good and the tours were excellent.
Nice cheap ride to the airport from Reykjavík! A shuttle picked us up from our hotel, helped us transfer our bags to another shuttle at the terminal and we were on our way. Super nice drivers, comfy seats, free wifi; would recommend.
The driver was on time to pick up customer, I still needed to wait sometime at the bus terminal before the car went to airport.
First off what a wonderful trip to Iceland. We had such great experiences and safely travelled around the country. Our final day was sad but our driver on 4/16/17 for our 1:00 pm pick up was truly a pleasure. He was funny and got us safely to the airport from our pick up at the church. WiFi was working well as well as a smooth travel time.
There was an internal issue with the booking system that prevented my tickets from being sent to me. They were resolved with a phone call however.
Great customer service from drivers. Unbeatable price compare with other shuttle service like Fly Bus.
Efficient. Comfortable. Great service.
Yes, we would definitely choose Grayline for transportation again while visiting Iceland.
Easy, easy, easy! Online chat helped me verify which was my pick-up spot, driver was timely & friendly. When transferring to larger bus, driver handled my bags for me--I just walked a dozen steps to the next bus! Arrival at airport was super convenient--almost another dozen steps to the front door. So glad I chose Gray Line! Oh, and also got promo code on line for 10% off.
Grey Line did well on both my airport pickup and return trip. They dropped me at my lodging and picked me up as well. I didn't have any issues on either transport and would recommend using them when visiting Iceland.
Wish they had picked us up right at our AirBNB but the closest established bus stop was relatively close.
Very nice driver. Prompt arrival, good service. Thank you.
They picked us up directly at our hotel, which was convenient so we did not have to carry our luggage to a bus site. But we did have to sit waiting at the bus depot for a while before we departed to the airport.
Good WiFi and mernannn funtanymere
Pouring with rain but did we care ? - Not a bit because a reliable company using computer booking was in charge
Please indicate somewhere that you are not going to pickup from hotel, you are going to pick up from BUS station. It is misleading when you choose pickup point from dropdown as hotel, but bus waits on bus station.
Good customer service online and offline. Friendly drivers.
Pick up & drop off times were spot on, very comfy & spotless clean buses with very courteous drivers
I was initially told that GrayLine would not take me from the Blue Lagoon to the airport. I verified via email that I could instead get the 12 PM bus back from the Blue Lagoon and then get the 1:30 PM transfer to the airport. Therefore, I bought a transfer ticket as well. Even though I was at the stop at 8:30 to go to the Blue Lagoon (the 9 AM bus), the bus had already left and I had to wait for the 9:30 bus. That meant getting to the GrayLine bus terminal at 10, being there at 10:45, and getting in the water by a little after 11. I was in the water for about a half hour and then had to get out to get my bags and everything so as to make the 12 PM bus back. When the driver saw me, knowing he had just dropped me off, he made inquiries and assured me I didn’t have to go back to Reykjavík just to catch the transfer to the airport. He got me on a bus from the Blue Lagoon to the airport with another company. He saved my experience.
The best price to get to the airport, clean and convenient!
I recommend them. On time, frequent (every hour approx), friendly, clean and good customer service (answer e-mails very fast).
On time. Comfortable. Reasonably priced.
Efficient service from collection to transfer at main depot. Coach clean and relaxed. Driver excellent. Refused to let drunken revellers travel with passengers even when they offered him a large amount of money.
Very fast and great.
Drivers were less than friendly but it got me to the airport for cheaper than Flybus, so ok.
They got me to the airport in time for my flight. Which I was most concerned with. And at a fair price.
Great prices for a comfortable plane. Great service and awesome employees. Complimentary drink, WiFi and movies are so helpful
The online booking was very simple and easy, however, I had to give this such a low rating because me and my friends didn’t even make it to the bus! We put in our hotel name for pickup, thinking that’s where it would pick us up, but instead in smaller letters it said the actual place. I just advice instead of saying “hotel pickup” and confusing people into thinking they’ll actually be picked up at their hotel, make it more clear. And maybe bold the actual place the customer will be picked up. We stayed in front of our hotel and missed our bus. Your call lady was very helpful though when we asked her what to do. We ended up having to take separate means, but she was as informative as she could be.
The driver is really punctual, which do us a big favor since it is so cold and wet outside. Highly recommended!
When filling out the info online it asked for flight # and arrival time. The arrival time was confusing, I think it should ask for departure time of the flight?
Really nice, a bit annoying to change the bus in reykjavik but the transport was really nice and fast and in time, no stress :)
Booking was easy. Not wanting to walk a long distance, I chose to be picked up at the Hotel Holt, near to where I was staying. As it was time to be picked up, I checked with reception at the hotel that we were standing in the right spot. Turns out that, although it is offered as an option, there is no pick up at the Hotel Holt. So we had to take a taxi to the BSI terminal and understood that we had missed our bus. This was very disappointing. Fortunately the shuttle driver came by and, being friendly and helpful, he managed to get us to the 1:30 bus for the airport. He called ahead and asked them to wait, and they waited until we showed up, right at 1:30. So what was going to be a disaster turned out okay in the end. But please don't offer places as an option when you aren't going to pick them up.
Excellent service. Highly recommend and was cheaper then the competitors
Punctuality, Comfortability and Helfulness. Recommend.
We prebooked Grayline transportation from and to the airport, also used the company for excursion. Always on time, communication via email was great, option to get pickup and dropped off at your hotel or main bus depot, buses are very comfortable and the drivers were all friendly and knowledgeable. Will definately use this company again and highly recommend to anyone visiting Iceland!!!
Very rude driver. He treated us as if we were his problems. No response when we asked questions. Also he dumped our luggage on the wet pavement. Either he had a bad day from home or chewed on something that broke his wisdom tooth. The bus was on time, though.
Servicio muy puntual y amable. Un plus que cuenten con wifi a bordo.
clarify departure times versus reservation time
On time, quick and comfortable!
Muy puntual. Sin sorpresas. Todo ok.
The service was easy to book. It was on time at a convenient location. I would definitely use this service again.
We loves this Golden Circle and had a wonderful guide named Jacob!
Time instructions between bus stops pick up and departure from centrale are unclear and very confusing. No idea whether my driver ever showed up at the bus stop. I literally almost missed my flight because I ended up waiting for over an hour for the bus.... hard to describe my frustration since I used multiple bus companies with comparable prices and the experience was top notch every time.
Everything went well and punctually, from hotel pick up to airport arrival.
Simple and effective interface. I asked a question through the website, and it was answered within five minutes! The bus was on time, and the trip/process went smoothly.
Very good service, friendly staff.
They were very helpful when I messed up my booking time - adjusted it without a problem, and it all came off without a hitch!
Hotel pickup was on time. Service was good
The bus was exactly on time. Driver was very courteous and bus was very clean
Very good experience
Our guide was funny, knowledgeable and a great storyteller. We had plenty of time to discover each stop, be it a breathtaking waterfall or gorgeous black sand beach.
Waited over an hour to the designated bus stop 10 and no bus came. I have to used different company to take me to the Airport.
Good price with pick up included. On time.
Very easy booking process! Simple and clear website. Would definitely use again if I need to travel in Iceland!
Easy and fast
David was a great guide.... funny, knowledgeable and in tune with the desires of the group. Great day!
The form is a but confusing when ordering transfer from Reykjavik to the airport since the headings in the form is labelled arriving flight. Should that not be departing flight for transfer to the airport?
navette à l heure, Attention au froid glacial dans le bus !
Cheap, reliable option to the airport, pick up from hotel door. Did multiple tours during my stay through Grayline and happy each time.
It is better if the pickup bus can be the same as the bus going to the airport so to eliminate hassle for transfer.
非常高效, 价格也OK, 推荐。
Being 3am in the cold it was excellent that they were on time and being a solo traveller that makes a huge difference
On time and comfortable! Staff are great :)
Very clear and easy to book.
Booking on line very quick and easy
Booking is very easy. Would help a lot if they a map of the downtown bus stops so you get to the closet pick up point.
No problems, comfortable and perfect in time
Driver was exactly on time and had a beautiful smile!
The tour guide was quite good but his voice was not strong and hard to hear him. The pace of the trip and time allotted off the bus was perfect. Driver is a cool dude (Horse?)
Online booking is super easy and user friendly. The bus was very punctual.
was easy to book, received confirmation immediately
Excellent service, very slick always on time, highly recommended.
The bus was on time and the driver was very pleasant. She drove us to the bus terminal where we boarded a bus to take us to the airport.
My husband and I had a terrific experience with the Gryline during our Reykjavik stopover. We booked the Golden Circle, and South Coast excursions. On time, outstanding tour guide, (her proper Icelandic name escapes me, but she said we could call her Rhina). We also chose Greyline for airport transfer, again, on time, efficient with transfer of passengers and luggage. Greyline helped make our three day stay in Reykjavik more enjoyable, by taking away the stress that comes with being all on your own in a new place. They have it all figured out. We would not hesitate to book tours with Greyline in the future.
I wanted to book a return ticket airport - hotel in Reykjavik but I wasn't allow to do that and had to book 2 single tickets
Good services, friendly staff.
Was on time. Very efficient and relatively inexpensive way to get to the airport. Nothing above and beyond but overall good.
Versenden sie keine E-Mails Nachts!
Veldig fornøyd med kommunikasjon med selskapet. Veldig behjelpelige og hyggelige mennesker!
Все было на высшем уровне: встреча в аэропорту и доставка прямо в отель, аналогично из отеля в аэропорт. Также прекрасно был организован трансфер в Голубую Лагуну. Особо хочу отметить доброжелательность водителей, которые отвечали на все, интересующие меня вопросы. Спасибо, Grey Line!
Exactly as advertised.
I thought the system was efficient and staff polite
Excellent service for both airport transfer and tours. Friendly, helpful staff. Punctual and comfortable coaches and minibuses. Very knowledgeable tour guide on the Golden Circle tour. Had a wonderful day out.
I needed to change my reservation and it was done promptly with no question.
everything went as expected. Pick up from hotel and delivery to airport.
Good company, fast and comfortable.
Staff and drivers were courteous and punctual. Drop-off and pickup at the hotel were both efficient and on time. The wait for the bus at Keflavik was fairly long though.
Well-organized, comfortable, the bus was clean and cozy, the drivers were nice and friendly. Perfect!
On time great! Wouldn't use anybody else
Easy booking. Great staff. Very helpful and easy communications. Loved that the mini Van came to pick us up all the way to our Guesthouse which was super convenient. Also admire the customer service...we overbooked and got full refund even after 24h free charge of cancellation policy. Recommend 100%!
Used the airport transfer from and to the hotel. Booked the trip from the airport on arrival at the airport because Grey Line was cheaper than the competition. Booked the return on-line. Both trips were via Grey Line's depot. drivers were punctual and curteous.
Perfect way to explore Iceland, get to know about the history of the country, and enjoy the great company of the guide. In our case Jakob (the guide) great guide with a great sense of humor, patient and extremely helpful. Lolli? the driver drove us safely around - considering that it was a long tours 8+ hours. They are a great team :). In conclusion I totally recommend golden circle tour and grey line, basically if you cannot drive or don't want to rent a car, you take the bus relax and they drive you, provide plenty of information and it is fun!
No problems, very well run!
Great tour, well organized and on time. Thanks.
Yes I would recommend Grayline bus services
Easy and efficient booking process. Competitive prices and great service.
Efficient service. Clean vehicle. Good driver. Picked us up 10 minutes into the 30 minute window. Would use again.
Really punctual, nice, and fast.
Very easy to use, the buscwasvexactly in time, friendly staff!
Yes I would recommend and use this service again.
Always a great service. My 3rd and not final trip to Iceland. I'll always be using Grayline. Coaches are modern and reliable.
Easy website, not overloaded with java or flash.
Prompt shuttle service to airport, with half hour slots and hostel pick up. All good.
On time, friendly, helpful staff.
Il est appréciable d'avoir un mini-bus qui nous prenne en plein centre ville de Reykjavik (à un arrêt pré-défini proche de notre résidence) pour nous conduire au point relais nous permettant de prendre le bus jusqu'à Keflavik. Toutefois, le mini-bus manquait un peu de confort, notamment lié à la conduite brusque de notre chauffeur, mais cela varie en fonction du chauffeur donc cela ne doit pas être un frein.
Reliable and on time service.
Short notice online booking and pick up in the middle of the night went smoothly! The service was cheaper than other companies I looked at but still didn’t lack in comfort.
Despite some errors made by me, they quickly acted and able to solve the problem and we arrived just in time at the airport.
Gray line was on time and very efficient. Our flight was delayed from London they agreed to rearrange our pick up time
on time, the service was quick and easy. friendly staff.
Bus got us to the airport on time for our early flight! Would recommend and use Grayline again.
No hassle at all. Bus arrived on time, driver was friendly and helpful. Wifi on the bus was fast. The bus was also neat and clean inside.
On time pick up for the airport, cheap, need I say more?
Easy to book online, got our pickup quickly!
Very professional, and easy to communicate with.
Bus was 25 minutes late and took an extra 15 minutes longer than described, put us in a very bad position as we nearly missed our flight
Excellent service,very efficient and staff friendly.
Great quick and friendly
Pick up and drop off always on time with the usual friendly and helpful staff. I shall be visiting Iceland again and will definitely be using Grayline services again.
Perfect 24hrs a day transfer service. Handy bus stop right beside our apartment and pick up was bang on time. Great value for money, especially with children. Would definitely use again.
Thanks for helping us change what stop we had booked so easily!
Very prompt, comfortable bus! Would use recommend
Very reliable company, very particular with time
Very Good friendly personel
Quick , fast, comfortable
service à l'heure. le chauffeur de la navette de l"aéroport domerstique était très courtoie.
Fra start til slut bliver man som turist ført professionelt og personligt gennem turene. Kompetente og yderst behagelige guider. Rolige og med kæmpe overskud kører de os gennem landskabet og fortæller dejlige historier undervejs. Jeg kommer igen :-)
Excellent services provided that pick up & drop off near our hotel. Staff are so patient & friendly to all customers. It is the most perfect tour team that I have seen.
On time and organized. Will definitely use Grayline in the future.
Perfect timing and personal touch
I was picked up right on time. The driver was friendly and helpful. Service from the shuttle to the bus station to the airport was outstanding.
Super easy and user friendly booking interface.
A bit late picking up but totally the service is good
Very reliable services.
well organised and didn't dissapoint!
The form was confusing. It had a section for arrival but I was departing. I wasn’t sure it was booked properly. The bus ride was fine though.
Convenient and right on schedule. Easy to sign up and pay with credit card.
Easy to book, plus Reykjavik makeis it easy with designated bus stops.
On time, driver very helpful, clean bus !
Friendly driver and on time pick up
Great service, simple. On time pick up.
Very professional service, have always used this company when ever we have traveled
I was confused about pick up I didn't realise all buses and timings were from the bus station. I thought the bus went directly to airport. I missed my 6am bus and was 30 mins late The staff dealt with that very efficiently
The booking was fine but the driver didn't come at the selected time, which is a half hour earlier than the time on the ticket. Finally had to call for him to pick us up. Then, the seat my husband sat on was wet and smelly. Once we transferred to the larger bus it was fine.
Easy online booking and on time pick up
Easy to book and great value!
Everything was amazing!
Customer-friendly, great service, top safety.
cus srvice nice
Arrived on time !!
Booking was easy. I booked both ways on the Grey Line bus.
Ease of booking online Prompt reply and updates and reminders Never a minute late . Fantastic service
Website was quick and easy to navigate. Staff were very friendly and knowledgable.
Gray line service was excellent for tours, it’s a very wee, managed slick operation but they lose a star for bus transfer because it was quite expensive for all it was
It is a great experience. The driver came to the hotel on time and very polite. I will choose Grayling next time.
The price and amiability was excellent! Takk!
Made life so easy. Would definitely use again and recommend to anyone going to Iceland
They staff was wonderful and very knowledgeable
Very nice !!!! Simple but need to improve user friendly experience
Perfect pick up service
Mycket kompetenta guider på Golden cirkle och city sightsering
Pick up Service on time and very helpful as the station is far away the city centre.
Easy to use, quick
Pickup location for transfer from the airport to the blue lagoon was confusing with no signs at all. Driver was abit impolite. Other than that it was alright.
No problems and on time.
Bus was fine, staff was fine. Wi-Fi worked, but power outlets did not.
The price was great but the tour guider was soooo boring, she knew what she was talking about but honestly she wasn’t a good fit For the job.
Cannot fault any part of the trip - all excellent.
Le trajet s'est très bien passé. Par contre, léger retard sur le lieu de prise en charge. Nous avons stressé mais finalement il est bien arrivé après 10min. À savoir, leur téléphone 24h/24, c'est faux ! Nous avons essayé d'appeler, aucune réponse. Mais, par mail, réponses très rapides.
Easy with no problems.
On time pick up at our location and timely drop off at the airport.
Buses were roomier and more comfortable than others. We used this services 4 times while we were there. They were always on time, easy to find.
On time and great service, thanks!
We booked with Grayline for our journey back to the airport from Reykjavik. We booked the hotel pick up and were picked up on time from our designated stop. We then went to the main Grayline terminus where we transferred to a larger bus for the journey to the airport. This also left on time and we had a smooth journey. All of the staff that we had contact with were polite and efficient.
Pick-up on time. Good price.
Easy booking online. They run the service on time. Clear instructions. Most of the staff nice and helpful.
simple and easy
Easy online booking, good value, punctual and professional. Would definitely use again.
On time, fast, comfort on board.
The bus arrived on time. Very good.
Horrible experience. Showed up for our prepaid, pre-booked pick up for airport transfer 45 minutes early at Bus Stop 10. No Grey Line pickup ever came although many drop offs stopped and said there would be a pick up coming for our time slot. Never showed up. Finally stopped a drop off driver who radioed the dispatche and they blantantly lied to our face stating they stopped and we were not at our pick up location so they moved on. Also quoted a different pick up time when lying to my face even though I showed the voucher. WE WERE THERE 45 MINUTES EARLY AND STOOD THERE WAITING THE ENTIRE TIME. Almost missed our flight. Go with a different vendor these guys are unreliable and just downright shady.
Not bad overall. Got to the airport 10 minutes later than advertised, but still made flight on time. Good Wifi.
Quick and hassle free booking with 5% discount! Loved it
The last thing you want when you arrive after a flight is to wait eons for your transfer vehicle to get going. Alas, this was definitely the case with Gray Line Iceland. We found a timetable online and there was no way this company was making any attempt to adhere to it. We were also annoyed by the fact that the driver continuously lied about the amount of time we could expect between different drop-offs. Then, when you finally arrive in Reykjavik, oh my God, you have another separate transfer bus to board and contend with! We felt as though this company had been given an unfair monopoly when it comes to providing transfers from Keflavik to the city. Why on earth have they built a bloody airport here and why could they not have just used and expanded the airport that already exists in Reykjavik?
On time, solid WiFi, no problems
Pick up on time, wifi in the bus. Good service.
Excellent service. Very considerate people to work with.
The service was great! Punctual pick up, friendly staff, smooth ride!
Pick up was right on time. The bus was comfy and I got to the airport well in time for my flight
good price compared with flybus. same service
Reliable, on time, great service
Přijemný profesionální řidič, bezproblémová doprava, bohužel moc obecné časování - neodpovídalo zcela době příjezdu, i když pochopitelné když se nabírá na více zastávkách.
Great service. On time.
The transfer from Keflavik airport to our hotel in Keflavik was seamless. Grayline is on time, the bus is comfortable and clean, and the driver very courteous. The transfer from Reykjavik to the airport was the same, smooth and on time. Despite the fact that a transfer to a smaller shuttle from the BSI terminal was necessary, it was no issue at all since everyone was on time. Great value , and excellent service.
All good, easy to use and reliable. Very convenient.
I booked an airport transfer from Hallgrimskirkja bus stop 8 to Keflavik airport for March 22, 2018 at 12:30 PM for a 3:00 PM flight back to New York. I waited at that bus stop from 12:20 to 12:50 PM, but the bus never came. Fortunately a FlyBus/Reykjavik bus came at 1:00 PM and I was able to take that to the airpor instead, otherwise I would've missed my fligh back home. Turns out, the Gray Line bus driver came and left Hallgrimskirkja at 12:17 PM. I realize the bus voucher stated 12:00 PM as the start time for the pick up, but that doesn't mean the driver should've left before the posted 12:30 PM pick up time. Also note that I had booked 2 tours with this company and I waited at the bus stop 30 minutes ahead of the posted pick-up time, but on both occasions, the driver arrived 15-20 minutes late, so I felt it wasn't necessary to arrive earlier than the official pick-up time.
Very consistent and punctual.
Exellent customer service
Very easy to book online. Service was on time and efficient.
It was easy to book online and when I arrived at the airport they were already outside waiting to pick us up and take us to our hotel. We also used Gray Line for two tours, the Game of Thrones Tour and the Golden Circle tour. Both were amazing! If I ever travel to Iceland again I will definiately use Gray Line. I will also tell eveyone I know to use Gray Line as well if their travels take them to Iceland.
Trotz verpasstem Bus ohne Mehrkosten doch noch ans Ziel gekommen. Dank des freundlichen Services und dem kompetenten Managements.
Easy to book and affordable price
We were highly impressed by the efficiency, punctuality and friendliness of staff so ended up using Gray Line for every trip we took during our stay.
Todo a tiempo y muy puntual.
Quick and less expensive than competition! Great job!
The best bus line in Iceland
Fully recommend grayline, great service
Great and on time
They were on time for the pickup and the price is cheaper compared to other services.
very easy, website was phone-accessible
Got us where we needed to go and had a nice chat with our driver before we picked up the rest of the passengers :)
They were on time. They were very friendly! They made it convenient so we didn’t have to worry about getting to the airport. Way cheaper then a taxi!
Efficient service, I would recommend it and use it again.
On time !!
Grayline was well organized, on time and efficient. Loved thr service and great price
Procedures are clear and easy.
Their timekeeping was excellent, picking us up from the hotel at the exact time specified.
Could not fault this service at all! On time and efficient! Great busses and drivers!
Actually booking the bus tickets was impossible online; I had to call home and have my husband call in the order. The website online booking needs to be clearer. The actual bus pick-up and transit was excellent: bus was on time, driver was helpful, transfer to airporter bus was seamless, and the transit time was accurate.
hi I used this company for northern lights mystery tour very prompt and great service I also booked airport direct with them again prompt efficient and friendly service I would recommend using them for your tours
Everything is very well organised, driver was very carefull and kind. Bus was cozy and warm-what else You could wish for in rainy day :)
I guess the polish driver was not in a good day
Llegaron a horario y cumplieron con todo
Bus was on time at the hotel and went straight to the bus terminal. Ride to the airport was fine, just a bit cramped!
Easy to book. Information clear
No problems at all, efficient and on time.
We used Gray Line for our airport transfer and we were impressed by the efficiency and professionalism. We wouldn't hesitate to recommend or use this company again.
On time, easy and no stress. Will definitely take Gray Line if I visit Iceland again. Cheers!
I would recommend Gray Line Iceland is anyone travelling to Iceland. Service was great and the price was as even better.
very easy, efficient
On time, easy procedure to pickup bus ticket at the terminal, seats on the bus were very cramped, glad I am not tall, no additional room for carry on bags
I would definitely recommend gray line services to others and would use them again.
Because we were waiting for a bus 20 minutes and nobody take us so we lost the money for ticket
Nice staff, cafe and bar
Well organized, friendly and efficient!
The online booking was pretty smooth. However, the online form was a little bit confusing in some parts (at least in the English translation). I'm referring to the 2nd collection of fields one has to fill in for the booking.
Booking was simple and easy
Professional and value for money
It was convenient
Все вовремя, никаких опозданий, хороший вайфай в автобусе, приятный персонал . Трансфером довольна.
The booking process was fine but the transfer left without us (9 people!!!)
It would be useful if one were able to pay using Paypal and not only credit cards or credit-debit cards.
Very disappointed every single tour they were late! We also have missed our flight on our way back, they suppose to pick us up at 1 and the came at 2!! Don't recommend this guys!
Convenient to use and comfortable service.
C est vraiment utile de pouvoir compter sur grayline pour un départ vers l’aéroport, donc de voyager sans stress
Great service and very reasonable prices.
Excellent and easy booking service online.
Their service was punctual both from and to Keflavik airport & our glacier hike was wonderful.The guide was very informative and helpful I would definitely use gray line again and would have no hesitation in recommending them to others
No fuss, easy to use, perfectly on time, and friendly staff. Definitely would use again.
Pretty prompt service but need a bigger presence/sign in the airport. The directions they gave us to the coach meant we were waiting 40mins in the cold in the wrong location. But the staff are friendly and helpful.
Easy booking, great tours and guides plus brilliant refund policy after a missed pick up.
Very good transportation and on time.
Everything went smoothly and arrived on time.
Easy to book and when I had booked the wrong time they refunded me no problem.
Easy and without problems
I was buy online tickets and on entering a bus your driver told us get out that is not valid you need to print ticket in office. You should learn him some manners. When I finally printed tickets and give to him, hi took them for himself and I was demanding them back for my company and I didn’t need them. Hi give them back to me unwillingly. So my question is why you walking people around if you don’t need that tickets?
Great staff, always on time and lovely guides.
Minibus turned up on time to take us to the main bus station to transfer onto the big coach for the transfer to the airport. Arrived at the airport in good time with no issues.
Prompt, clean, on-time, and with wifi. The only knock is the same thing you say everywhere in Iceland - it's expensive. But, relative to the other forms of overpricing in the country, this one is pretty mild.
Online Booking System is broken. First, the form is confusing. For a transport from Reykjavik TO the airport you are asked for your flight's ARRIVAL time. After the purchase you get an E-Mail that important information is still missing. After clicking on a link you get to a even more confusing web page. The headline says something about "crucial information ins missing", but another box says "you provided all information and are good to go". As a customer you are of course worried if everything will work out, so I called the hotline and the guy from the help desk hang up. At second try no one answered anymore. So I tried to get an answer by E-Mail. The response cam in the middle of the night when it was already too late anyway. Now back at home I wanted to get the receipt for travel expenses and couldn't find one in my E-Mails from Gray Line, even though I was asked for a billing address during booking. So I wrote an E-Mail to the customer support and they responded that it's not possible to get a receipt. Are you kidding me?
Everything was really good
Highly recommend them
very good and all questons answered
Gray line gave a super service. Met all expectations. We were very happy with the service.
Our transfer from Reykjavik to Keflavik airport was hassle free. The pick up van was waiting at Bus Stop 4 when we arrived, and we arrived about ten minutes early. She loaded our luggage into the van, and then into the large bus once we arrived at the bus transfer station. The ride to the airport itself was smooth. If you don't mind transferring from the van to a full size bus, then this company is one I would recommend for you transportation to/from the airport in Iceland.
The hotline service is helpful. pick up on time at the station which is very important especially it's so cold in Reykjavik
Very easy and convenient! Made our trip that much better and went smoothly!
It was excellent
Excellent service and tours. Easy to book and communicate with. Would highly recommend! Tour guide and drivers fab
Empresa pontual e cumpre com o combinado
Your guys at the front office/counter were very kind - you should have more employees like them - customer oriented employees help a lot in making your company succesful
Used greyline for all our travelling while we were visiting Iceland feb18. They were efficient and professional on all occasions and competitively priced. I would recommend them to anyone who will be visiting Iceland in the future and if we were to go back would use them again.
Easy to book & price was clear
I thought gray line was great. Pick up and drop off we’re made super easy, the bus has wifi & usb ports for your phone. The drivers were helpful with luggage. Definitely would recommend for airport transportation.
The schedule information was very confusing. It gave a pick up start time of 4am and then a separate time of 4:30-5:15am it later transpired we were to be collected at 4:25 from the hotel and the airport travel time was 45 mins but as stated it was really unclear. Due to this and the freezing weather we waited just inside the lobby. A very angry little man came in shouting at us repeatedly despite our initial apologies at not being directly outside. In the end I had to tell him not to continue to raise his voice at me. Upon arrival at the depot he again was very rude to all on the minibus, aggressively shouting at us to go into the terminal for our tickets. Taking into consideration that we were all tourists, most of whom had not travelled to Iceland before and were not versed in the procedures of greyline, this only added to the stress and anxiety of travelling. We used Flybus to get from the airport to our hotel and will be using them again instead for both journeys in future. Such a shame rude staff members, who are the face of the company, let themselves and the company down!
Where to begin. How about the fact that some of my friends, including myself would never get a confirmation after we tried to rebook the northern lights? We all had to repeatedly email to get a response, sometimes nothing getting confirmed at all. Terrible service all around.
Booking is super easy and friendly! Once you are on the tour, you get the best tour guides in town who walk you through Iceland's beautiful places and inform you with cool facts and stories about the country.
They got on time even though I bought my ticket on the same day. I was impressed! Really good service. I strongly recommend it.
Originally booked a transfer from Reykjavik city centre with a stop-off at the Blue Lagoon en route to the airport at Keflavik, but due to an error (on my part - not Gray Line's I hasten to add!) I had to cancel the booking. Cancellation was processed promptly and courteously by the company and on the basis of the good service I'd received I booked a couple of standard airport transfers with them instead.
I was pleased with the Gray Line services. Both, arrival and departure trips went very well. Hotel drop off/pick ups are great, on time, smooth with connection for the coach which drives you to/from the airport. Definitely worth paying a little extra. I would only ask for longer backrests in coaches, as especially in the early morning, I as a tall person, couldn't rest my neck and take a little nap.
Booking online was easy
No complains. Pick up at the hotell and busride was comfortable.
Easy to reserve on web site with a lot of pick-up places. Pick up was exactly on time and so was the bus. Comfortable bus drive, enough places for everyone. Very nice service. The only problem was to recognise the pickup shuttle so early in the morning (still dark) as there are more than one companies picking up from the same bus stop at the same time.
The service was excellent. There were severe weather conditions the day we were traveling back home and as a result the road from Reikjavic to the airport was closed for a few hours. Gray Line has informed us about this the day before and advised us to take an earlier bus so that we don't miss our flight. And we didn't. Highly recommended.
Wonderful trip. Awesome service and guidance. Superb views and total comfort.
Ich habe über Expedia gebucht gehabt, der Hin-Transfer war auch reibungslos, beim Rück-Transport bekam ich erst um 3 Uhr in der Früh am gleichen Tag eine Bestätigung das wir um die gewünschte Zeit abgeholt werden und darum buchte ich nochmals aus Sicherheit, dies wurde aber nicht erstattet, darum bin ich sauer und werde grad line nicht nochmals buchen!!
Easy to use. Free WiFi. Bus driver a bit grumpy when I presented my voucher he told me I needed a bus ticket he pointed to the bus office. Would have been nice if I was told in advance that I needed to exchange my voucher for a bus ticket.
Pick up on time. Trip to airport on schedule
Excellent service. Thanks
easy to use web site and very helpful and organised staff
Everything was easy and straightforward.
The drivers, buses and trip were all great, however, our northers lights tour got cancelled and Greyline did not let us know. After an hour in the cold waiting for the bus to arrive, we phoned them and a very rude and not apologetic staff told us the tour had been cancelled. He was angry at us for asking why we had not received any emails/calls/texts letting us know of the cancellation.
Everything was alright. I mean they were on time, friendly and they had 24 hours service.
Punctual pick up time though you really must be at your pick up location 30min before then official time. We requested a toddler car seat and the bus was not equipped to install it properly. It was missing a seatbelt crossing the torso. The company should only provide car seats that can be properly installed!
On time Comfort coach Usb charge
great travel companion, a bit expensive but everything on iceland is :)
Easy and convenient way to get to the airport.
Easy, on Time. Comfortable.
Pick up at 4.30 am in heavy snow. Driver tirned out on time and we were at the bus terminal before due departure. Arrived at the airport in awful conditions on time.
I booked a bus transfer to KEF airport with pickup at my hostel and the only weirdness was the unexpected transfer from the van to a bigger bus at the bus depot. My fellow passengers and I figured it out but it was unnerving initially since it was not clear. It just seemed like the bus driver was taking our luggage out and we were still in the van. A more clear communication on the ticket would have been appreciated.
Good, straightforward process.
On time, smooth airport transfer.
Straightforward booking. Clever communication system between drivers and the depot so passenger lists were up to date and drivers were expecting us. Helpful phone support when we thought we'd booked the wrong bus (we hadn't). We'd definitely use this service again for transfer between Keflavik and Reykjavik.
Prompt, clean coaches, courteous, competitively priced. Can't get any better, we also used them for sightseeing trips a day they were all excellent with knowledgeable, witty, funny guides.
Pick-up was on time. Courteous customer service at the terminal.
On time, clean buses and polite drivers
Perfectly easy booking system for a great service.
Excellent, prompt and friendly service. Far superior to FlyBus. Bus was on time, driver was very helpful and the trip was smooth.
Muy buen servicio
Easy to book the trip to and from the airport. Many pickup locations to choose from, so was very close to our hotel.
We used for airport transfers. Pick up was prompt. Staff were friendly and the coach was clean, new and comfortable
The whole experience was exactly as I expected. The friendly collection from the hotel and the transfer to the main coach that continued to the airport.
We are really disappointed of what happened last Friday 16th of February 2018 and the quality of service provided by Gray Line. We bought 2 transfer tickets to the airport ( here in attachment ) and the pick up time was 16.30. We were at our Pick up point at Grand Hotel Reykjavik at 16.05. At 16.47 we called the customer service as no transfer bus showed up. After 3 calls and 10 min waiting, finally a Customer Service Rep. picked the phone and told us the bus was already gone. Despite the fact that nobody phoned us to inform, and on the voucher wasn't underlined to be 30 minutes in advance in Grand Hotel Reykjavik, in the ticket is mentioned " Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher". It is written that "starts" and we were there 25 minutes before the stated time 16.30. The Customer Service Representative told us that the bus was the last one of the day, she didn't inform on other solutions, or other companies, she simply suggested to call a taxi. We were forced to call a taxi to reach the airport or we would have missed our airplane at 20.10 to Budapest. No other companies had the possibility of transfers at 17.00. This costed tot. 158 euro, and tot. 46 euro of transfer service not provided by Gray line. Total 204 euro. We ask for a total refund of missing service and damaged cost raised with the taxi. The issue could have been easily avoided with a specific written info on the VOUCHER, or a call as the difference of arrival time is: 5 minutes. A plus of this bad service was a total lack of assistance, without providing any immediate help or solution by the company or immediate compensation.
We booked the first tour to the Airport Keflavik ( with pick up). Neither on the website nor in the mail I received afterwards was mentioned that the pickup was supposed to be at 2.30 am, so we missed our bus! On all other available tours it said that pick up was half an hour earlier.
Fungerede fint både med Hotel Pickup og videre transport til Keflavik
Staff are all very friendly and will go out of there way to make sure customers are safe and comfortable on all trips
Customer service and communicate and not leave customers at the bus stop without any information. Fortunately another company helped us. I would never use you again and will never recommend you.
The driver who picked us up at Bus Stop 4 was on time, and loud and clear when calling out the names of the passengers he was picking up, which made it easy to know that was our bus! He was very friendly, helpful, and waited and joked while a passenger was running to catch the bus, etc. I'm sorry I do not know this gentleman's name, because I would highly recommend him to be a tour guide!
Great service, quick transfer to and from the airport.
The drivers were helpful and very courteous and right on time.
super easy to book and came when they said they would
I had really bad experience with the person who was in charge in our bus to the northern lights tour. In that tour, all the people there could not find any northern light and that man tell that we would not have other chance to get again the tour free because the northern light that night in a scale 1 to 10 was 3/10 and literally from he, he said that was "ENOUGH" We were really dissappointed about that because we came from Chile only to see that, we undertand that not all the days is possible but we want to try again that he said early in the tour. Diego Borras / Marcelo Avaria firstname.lastname@example.org / email@example.com
Easy booking service and relatively good value for money.
On time and easy transportation.
Efficent & easy service
Der Shuttle war überpünktlich und der Fahrer nett und hilfsbereit. Gerne wieder :-)
Son puntuales y tienen precio asequible. La única parte un poco incómoda es tener que hacer transbordo en vez de hacer el trayecto en el mismo autobús.
Acesso a internet e excelente serviço.
I was on time however bus driver considered me a "no-show" and left.
On time and helpful
The shuttle was good however it was not clear in the details that we were not being picked up from the hotel but from the bus stop 10 min away and had to rush there with our bags. Also when transferring to the large bus they wanted us to leave our luggage on the bottom and get on a smaller vehicle to follow. We ended up grabbing our bags anyways as we wanted them to be with us. Nice to have the service to and from the airport but instructions should be clear if you are taking an airport shuttle or going on a travel tour not all in one long essay.
Great online platform, easy to book, buses on time, comfortable
clean and comfortable
Efficient & convenient service. Runs to time, staff helpful & friendly
Great service and very efficient.
Very nice and friendly staff, punctual.
A little confusing but fairly easy
Great efficient service
They were on time, clean buses, easy to get to the stop
Can’t really fault the service but I found it a bit irritating that every trip meant being picked up and taken to a central point then moving to another bus before the tour starts. This could add an extra 30 minutes at the start and end of the day. On the return journey I found that the driver would drop you at a nearby bus stop rather than the one stipulated as it was easier for them!
Very prompt. On-time delivery.
Punctual and efficient service. Staff also very courteous.
Very on time, great company to book the tour with.
Easy to book.
Very prompt and efficient door to door service. I would definitely use them again and recommend them
Punctual, efficient and courteous
Excellent service and very easy to book and use. Alll staff were very helpful and friendly.
Easy and fast
Professional and punctual. No problems
The driver of the minibus didn't put on the safety belt so there was an awful beeping sound during the whole drive. Didn't feel very safe. The driver of the big bus was ok.
very easy to arrange
Safe and easy connection.
Online booking was smooth. The only downside was, in our case, pick up can occur anytime from 11:00 to11:30. We were out in the cold (while it was snowing) at bus stop #5 for 25 minutes since the shuttle arrived at 11:25.
simple to book
Really efficient and well priced!
The bus was cold and it didn’t have any charging facilities
The tour is excellent, the guide is nice and helpful
Good service but needs to be a bit more punctual. I would recommend using them.
Easy and timely.
Very easy to book online. Arrived promptly and the service was excellent. They couldn’t have been more accommodating.
Good experience - but I don't understand why they pick up to get off and to get a note from inside the main station. Just gives you guys more work :)
Easy to book online and competitive price. Not ideal having a very small mini bus pick us up with luggage that barely fit. The bus driver had a sign stating ''drop off' so mis leading and it was only because people were asking did we know it was actually for pick up. Once at the bus station we then went onto a larger coach but it didn't have enough seats for everyone so some people had to get a later bus - not ideal if late for airport check in as a result
Would recommend the gray line again and they look after us very well and make sure we're ok as we're profoundly Deaf......
Han cumplido, horarios, las excursiones y guias muy recomendables
easy to book online and on time. Accidentally booked for 4 instead of 2 and refund was credited to my card immediately. Pricing was fair.
Muy buen servicio, puntual y comodo.
Yes I would use them again, were on time and got us there quickly
Came on time and well organised transfer from small bus to larger coach then punctual travel and arrival at the airport.
an excellent shipping company in Iceland, arrival of the mini bus on time.
It was nice & convenient! Comfortable seats!
Your service is fantastic
Requested info on which hotel, after I had booked. I wasn't staying in a hotel.
its good for me~
Super clean efficient and lovely drivers
I had a ride to the airport!
On-time service, but be aware that there is a minibus to big bus transfer at their central office, so that adds on some time.
On time and polite stafff
It's a very expensive service for what it is, but unfortunately you don't really have many options. Every pick up gives you a 30 minute window which is ridiculous, especially when it's windy and raining. We ended up waiting, shivering in the cold and rain for nearly 20 minutes. I don't understand why they can't be more accurate with timings. And it's not direct - you have to switch yourself and your luggage and pick up a printed ticket in a different bus terminal - in the wind and rain etc
Easily completed, taking less than five minutes on my iPhone.
Well co-ordinated and polite staff
Good service got straight on the bus. Busman put suitcase on bus. There wasn’t the clearest instructions when we got to the bus terminal no body knew which shuttle bus to get on as driver just mentioned some of the stops ie 10 our hotel was at 12 as I’d never been to Iceland before I didn’t know that they were close together so that I should get in the shuttle bus going to 10. But the shuttle bus was very convenient and it was great to get dropped off at our hotel
hotel pick up driver scolded us because we have too many luggages, i book for 4 person each person have 1 luggage and 1 hand carry luggage, so total is 8 luggages, he scolded us it doesnt have space for many luggages and if he pick up 15 people it impossible to fit. but actually when i book this grayline there is nothing wrong luggage information. but actually it did fit and there is nothing wrong with it. just the driver having bad mood. but its early in the morning so make our mood bad too.
The ride itself was great - very easy. I do wist that the instructions were clearer, however. The instructions give differing times for pickup and it's just not clear when one should be ready. Also, there are several Gray Line buses that pick up at most locations, so I found myself walking outside more than once to find out which was the correct bus. Some sort of signage would go a long way toward clarifying.
Easy booking. Timely and efficient hotel pickup and transport to airport.
Le bus était à l'heure et le service commence dès 3h du matin. Donc c'est utile pour les vols qui partent tot
They picked me up at the time it was arranged and drop me off at the airport with no problems at all.
Very unorganised and careless. Wouldn’t use again
It was very easy to book when the website was functional. It took several tries to access the site (kept getting errors that the server wasn't responding). Also when booking a pickup (express to the airport), the form should not ask me for when I am landing.
I got to my bus stop early for my 9:30 bus. Since there was room, the driver let me hop on and head to the main depot to wait for the Airport Express. I appreciated this considering the cold temperature at the bus stop, had I waited for a later loop!
Très bon service et toujours disponible. Nous avons toujours été informé sur les excursions achetées (confirmation ou annulation) En cas d'annulation, ils proposent le report ou l'échange avec une autre excursion. Ravis du service
Helppo tapa tilata liput
Pick up time is 1:30PM, actual pick up is at 1:45PM
Quick and efficient service getting to and from the airport.
Punctual and convenient airport pick-up
Gray Line saves the day! I inadvertently made our return trip to the airport on the wrong day. Didn't realize my mistake until we were waiting for the bus and I called Gray Line to check on our bus. The young lady that answered was so kind and found another driver to come pick us up. Fortunately we were able to make our flight! Thanks to Gray Line for helping us salvage my mistake!
Very reliable and also flexible if you need to change pickup, etc Prompt in responding.
The instructions on the pick up location weren't clear. We ended up having to take a much later shuttle to the airport, and were delayed again by a connecting shuttle. The driver seemed very annoyed that we were in a rush when we were on the bus, even though we were on the verge of missing our flight. We barely made our flight, but the experience was not pleasant at all.
It was quick, cheap and easy!
Grayline had an efficient pick up via a mini bus to transfer to the main Grayline bus terminal to a larger coach bus. While we had to make an extra pick up closer to the airport, we arrived to the airport before the estimated/promised time.
It very difficult waiting on the cold and wind outside. If u can schedule the queue of the bus stations it would be better. Thanks
There appeared to be confusion amongst the drivers when transferring passengers from the large coach to the smaller buses for the transfer to hotels. This was commented on by a large number of passengers.
Gray line was a great choice when it came to airport drop off or guided tours!! Very clean and comfy buses, wifi is strong on the bus and the staff is friendly. Would definitely recommend.
Great timeliness, clean and comfortable service.
Services is good Except no wifi Will use greyline again in the future
We booked our Grey Line bus ticket back to Keflavik at the last minute and were pleased with the service. I'd recommend this company for easy transfers to and from the airport.
Booking was incredibly simple, straight forward, and easy to communicate with them about pickup location.
Friendly staff and pick up from hotel was at the appointed time. Coach from bus station also left on time. Arrived at the airport safely despite poor driving conditions.
Service was very good and timing was perfect. However it would be good if pick up was directly from hotel
Pick up instructions were a little confusing. They were right on tome
Online booking was easy. Except that the scannable QR code you gave me digitally was WORTHLESS. They kicked me off a bus at the bus terminal and made me go into the terminal, show them my receipt, and then they printed me a ticket. They did not even HAVE a QR scanner at the bus terminal
Gray Line Iceland's customer service was very flexible with my booking request. I accidentally booked the wrong pick up location, so I gave the hotline a call. They processed and changed my pick up location with ease. Pick up times were also very precise. Thank you!
Great service, the buses were on time. The coaches themselves are comfortable, clean and modern. I used Grayline for airport transfers and for a trip to the Blue Lagoon. I had absoloutely no problem with the service and would definitely use them again.
The attitude we had from 2 of your drivers was utterly disgusting. Transfer from the blue lagoon to my hotel (Grand Hotel) and so we were dropped at the bus terminal first to get onto a smaller bus. The driver on the large bus told us we needed to change bus, when we were getting off he grabbed my partners arm and said NO NO I HAVE NOT YET SAID GRAND HOTEL SIT DOWN. When we were only getting off because he said to! Absolutely disgusting service. We complained to the gray line employee outside the bus and also inside the ticket office about the way he spoke to us. That was our first experience with gray line and what a shame because I would never use you again now. 2ND POOR EXPERIENCE - northern lights mystery tour. Cancelled first night, second night we were taken out despite showing very poor visibility. We did not see any lights. This was my last night in Iceland and I’m told I can’t get a refund or change the names on my tickets. So I have just lost a lot of money on something I cannot use in the future? I will not be returning to Iceland so my money is wasted. Think carefully before booking with Gray Line.
As you offer that one can go again on the Northen Light Tour in case the Northern Light couldnt been seen you than did not take the effort to get back to our request per email to do so on the next day. very disappointing....
Booking online was easy and efficient.
Picked us up outside our hotel at the indicated time. Comfortable and heated ride to terminal. Moved our bags from the small bus to the big bus. Smooth ride to the airport.
Fantastic. Driver was on time. Everything was very well taken care of. Customer service is top-notch!
The bus ran on time, no problems, we would choose Grayline again.
Smooth and easy.
It was really unclear where I was supposed to wait for the bus. It said hotel pickup and asked me to select my hostel but it picked up at a different stop. The online booking process led me to believe I was getting picked up at my hostel when I wasn't and I missed the bus.
Really easy booking process, immediate confirmation.
Fantastic service! Pick up worked perfectly and the bus was absolutely on time. No extra waiting in the cold. Bus to the airport itself was very comfy as well, arrived again safely and on time. Highly recommended service!
Great tour, excellent guide.
Alles klopte en ze reden op tijd. Een verbeterpuntje: ze hadden ons op het vliegveld ook de retourticket kunnen verkopen. Dat zou ons tijd en geld bespaard hebben
Gray line was amazing!!! I had a few rescheduling issues and they always responded to me and helped me fix it within hours. I have nothing bad to say and will use them again when I’m next in Iceland! Everyone was so kind!
We were picked up right on time and received a speedy drop off to the airport. As always, a great service was provided.
I stayed in Iceland for 3 days with my friends and used Grayline's tour packages during that time... They provided an excellent service as advertised in their website... Their services were punctual and picked/ dropped us at our hostel as agreed... If I go to Iceland again I'll definitely use their services and also recommend to everyone... (Anyway, it's better if their staff can become little bit friendlier to the customers...)
Picked me up on time. Friendly
The entire set up is so professional and well run! The excursions were amazing and so well suited to ensure we got the maximum out of our Iceland trip! The drivers were amazing and was demonstrated by driving over a mountain in the snow! Thank you so much!
Heure de rendez-vous à 3h30 du matin pour une arrivée effective de la navette à 4h. Obligée d’appeler au numéro indiqué sur le bon- personne pour répondre - obligée d’aller à la réception de l’hotel.
Responsible, serious and puntual company !! I just love it !!
the return bus was a bit late, but the whole service was great, and hope there will be an improvement with the wifi in the bus,
Nice sevice, friendly staff.
Amazing company & service
Our Grayline trip was on time and easy. I'd use them again in a heartbeat!
The bus was extremely comfortable!
Flawless service! On time, easy to book and clear instructions
Very clear and straightforward
Everything worked excellently. I forgot my other bag in the bus and the driver brought it to me right away even though he was already on the way back to the terminal.
Great experience. We booked Gray Line for our airport transfers and Northern Lights tour and they are always on time and very flexible on location. Very easy process from payment to changing pick up locations. Also has 24 hour call center which is a big plus! Overall amazing company!
Very well organised, easy to book, both the bus drivers and the tour guides were very friendly (especially the tour guide who was working on bus 26 on the Northern Lights Hunting tour in December - Oliver)
The airport pickup was at 4.30 am and was very punctual (we made other excursions with gray line, however the punctuality was not always given). All the employees have always been very nice.
Very slick operation
Exactly on time
Give me a window between when you'll pick me up. We had two vans drive by during the period when we were to be picked up.Maybe a van number would work too.
Fantastic service with very friendly and helpful guides and drivers. Coaches are very comfortable and pick up timings were always accurate. Would recommend Gray Line to anyone looking to use airport transfer or day trip services.
emmmm车接人是在一个蓝色的小站台 不是公交车站 可以问问酒店的人员在哪里 我一开始错过了预定的班车 打电话给公司 小姐姐说没关系你可以坐下一班 然后下一班的司机来的时候就有我名字啦 错过不要紧 记得打电话！服务真滴超好！
Overall good and on time
Straight forward transfer, staff are professional and pick up on time. I will recommend this
Everything goes very smoothly and conveniently. The drivers are all very nice and professional. I will definitely recommend Grayline to my friends who are going to Iceland soon.
The efficiency of the company was second to none apart from the trip back to the airport. The bus was meant to get us there by 4.45am but it was about 5.10am that we arrived which pushed us to clash with some other flights. Apart from this they would have got 5 stars. All their buses were clean and comfortable I’d definitely recommend them to travel in and around Iceland
Fast and reliable
On time departure and arrival and polite staff. Better value than other offers out there although still rather an expensive option compared to driving yourself to drop the car off at the airport.
Friendly driver. Clean coaches. Dropped off close to hotel. Free wifi. Informative
Timely pickup and professional service from driver.
Booking was done on behalf of a friend. My friend arrived at the designated pick-up on time. When it was time to board the bus, she was not allowed to board the bus. Driver insisted that she should board the bus 30min later, when the booking ticket says pick up should be 30min before the Grayline Terminal departure. Driver did not validate the booking and simply just did not allow my friend to board the bus. This had caused my friend to almost miss her flight to Manchester on 29 Dec. It was a mad rush for her to rush to the boarding gate within 10 minutes of reaching Keflavik airport. Appreciate you can train your drivers to do a detailed check before declining passengers from boarding the bus. Thank you!
Easy ans reliable handling
Fairly clear booking process, good and speedy customer service team.
Gray line provided us with reliable, speedy travel accommodations. However, the cost of travel to get to the airport seems very high if you want his to be your best option for consumers
Very easy/straightforward to book online
What more could you ask? Highly recommended!
Easy to book with an added online code for discount.
Tours are expensive, tour guides do almost nothing , they chat 5 minutes on the bus, but when you arrive they just drop you there. Pick up is always at the stop near you hotel, but then drop off is wherever they can leave you "near" you hotel, i got dropped off 15 blocks away from my hotel at 2 am , with -10 degrees outside and had to walk.... another time one of their buses had a technical issue while we where waiting on the bus stop , and they didnt even contact us , we had to call them, half an hour passed from the pickup time to know if they where coming or not. They told us they would come, and then , istead of adding time to our excursion, they just cutted of 1 hour of the 4 hour tour to blue lagoon.
Drivers were nice and professional! Thank you for taking care of me!
Everythimh was simply excellent.
Arrived timely and the ride was comfortable
Excellent, very efficient and organised.
Good service, Grayline run a very efficient operation in Rekyavik. Timely, quick at terminal and comfortable transfer
Convenient pick up service from several stops around town. Comfortable buses
Good service, picks you up from the hotel. Cheaper than the fly bus.
Gray Line Iceland was great. It was super easy to find them once we got to the airport and we were really glad we payed extra to get from the bus station to our hotel because it would not have been walkable to downtown.
They were professional and arrived on time.
I was promised a refund after cancelling. Never received that
Pontualidade extrema e fiabilidade do serviço.
Easy to customize pickup locations and time of delivery. Better than the others on ease of rebooking!
Simple and easy to use.