Keflavik Airport to Reykjavik

Really organized upon leaving the airport. Driver was friendly and helpful.

Booking was easy, I was met at the airport on arrival and the pick up to take me back to the airport was on time. I can't fault the service.

servizio perfetto e perfettamente in orario.

Easy and fast

This tour had everything. You got to see the 3 main attractions and the beautiful country side all at the same time. There are toilets at each stop along with places to eat.

easy to book

Gray Line Iceland got us to Reykavik very promptly following our arrival in Keflavik. We appreciated their flexibility, as we were able to take an earlier shuttle into the city than the one we originally scheduled. They definitely got our stay in Iceland off to a good start!

Booking was straight forward. Would have loved a friendly smiling driver though.

Customer service was helpful in choosing which shuttle times we needed and they responded promptly when we needed to make a change to our itinerary.

Great service. Helpful staff. Timing was perfect. Thank you.

Perfekt, everything on time!

Nothing special

This is my third trip (or fourth) to Iceland,and have always used Gray Line. No problems, and will keep using them.

I am not satisfied at all. I have booked in advance my ticket as it suggest on website. Unfortunately my flight was delighted (on wesnesday 17th of April ) and when it has landed it was to late in the night, there was no buses until 6 am. I received any information of grayline and i have to buy a ticket via flybus in order not to sleep at the airport. I have contacted grayline to have a refund but i have received any answer.

Easy to do.

My flight was delayed. And Grayline staff was able to change my booking timing and reassure me that I can still catch the last bus to Reykjavík!

Driver was very kind and accommodating.

All the excursions we as a group off 4 have been on were very well organised the tour guides were very professional with a high standard off knowledge and very friendly definitely recommend graylines 10 out off 10

Leider ist die Bestuhlung im Bus sehr eng. Bereits mit meinen 1,78m empfand ich es beengt. Der Transport ist zügig und serviceorientiert.

on time, help me were I wanted to go

Fantastisk service

I booked transport from the airport to my hotel in Reykjavik and a return trip. The online booking was easy, but then I had to make a hotel change. Customer service was very helpful. Traveling can be stressful and GrayLine was one less thing to worry about.

Good. Easy to figure out which plan we needed to book and the hotel drop off was great.

Buses so very comfortable and the Golden Circle Tour was exceptional.

Everything was great with a couple exceptions. It was a long walk with luggage to get to the bus at both the airport and the hotel. While the materials state that you need to be picked up at your hotel 30 minutes before the scheduled bus time, it wasn't emphasized enough and we missed it.

Shuttle was on time, driver was friendly. Can’t ask for more than that

Very good

Easy to book and reasonably straightforward

Online booking was very good, and the first trip from the airport to the hotel drop off point was also very good, with a personable driver, though it was hard to locate the Gray Line person in the airport as they were facing away from the flow of foot traffic. The return trip was not as good, as the driver said I was supposed to be on the previous pick-up, but when I checked my voucher later, I was there at the correct time. He sounded somewhat reluctant to take me, but finally did. It was a very long wait after transferring to the big bus at the bus terminal before we left for the airport.

Everything worked well and the service was great!

Everything was fine at arrival and the bus was at the bus station waiting for all the passengers. However, the morning of departure we have been waiting and waiting in the hall of our hotel and no sign of the bus who was supposed to pick us up. We booked the bus for 5.30AM. At 5.10 we were at the hall. After my call I was told that the company requires to be at the hotel hall 1/2 prior the departure time. Only during my call I could see a note, separate from the reservation, stating the 1/2 prior rule. By the way, even at the front desk they told me that all the companies give the time of arrival and then ask for 1/2 hour delay, after, not before. Ironically, to prove what they were saying was true, they sent me another email where the 1/2 rule was perfectly explained at the top of the email, too bad they never sent that email to me earlier. Anyway, it costed us $160 for a taxi on top of the price of tickets for 2 with all consequential aggravation, almost lost the flight back home. I am sure we were not the only passenger to be hit by this careless company. They had our cellphone and email, it wouldn't have costed much to make sure we were available.

Easy to book

On arrival at the airport there was nobody in the arrivals area to meet us. A fellow passenger went searching and found the coach some distance away. It was raining and we 4 elderly ladies had to rush over to where the coach was parked,getting pretty wet en route. One of my friends walks with a stick,so it was difficult for her to keep up. When we got there we had to wait further as the coach was full...a short wait until another bus turned up. Once on board it was OK. Our return journey was worse as there was a drivers strike on Friday 22nd so no Hotel pick up. We had to get a taxi (5000 isk) to a bus stop where we waited for 1/2 hour in a snow blizzard! Refund of payment or taxi fare would be appreciated...

Muy amables, nos dejaron en el hotel en el camino de ida, sin tener que cambiar de bus en la terminal. En otra ocasión, el chófer del mlnibus, a la vuelta de un tour, nos dejó a 3 manzanas del hotel, como solicitamos.

Prima en heel duidelijk

They were on time but the driver to hotel was not unhelpful to tell us how to get to our hotel. We asked if he could direct us but instead gave us a map to figure out in the freezing cold. Another tour bus guide ended up assisting us.

I have nothing in particular to say, but the rating thing in the bottom left corner is kind of irritating now.

Excellent and quick service. Friendly staff make the experience in Iceland even better :) Thank you

Excellent experience with great staff

Everything was great except bus pickups and drop offs were quite complicated and need looked at this is. Why only 4 stars other than that fantastic service

Without any problems... even though my flight was delayed easy online booking

I would have given 5 stars but when I arrived at the airport the first thing I hoped for was someone to guide me to my bus transfer but there was no one at the exit doors or any where in the building from grey line. I had watched the video online so new where the pickup would be.when I got to the car rental carpark I could see the grey line bus in the distance and was not sure if I had to walk to it. I asked a bus driver from another company if I had to go to the bus and he said no it would come along soon. This is the only thing that let me down as I had arrived in the country for the first time.

Bus was on time leaving the airport and arrived promptly at our hotel destination.

Good service

Good drivers.

Coach waiting when arrived

Fast and efficient service. Very friendly staff. Transfers were professionally handled. Very clean and comfortable bus.

Really well organized. Someone was waiting for us when we arrived at the airport. They checked us in and went to the bus stop at the designated time.

Best would definitely recommend

Booking was easy, pick up was on time. However, on the email they showed my drop off bus stop number but not on my voucher, I had to email them to make sure the correct bus stop before they picked me up to the airport. That was a little uncertain and confusing to me.

To get it spot on in this day an age is amazing. We had airport transfers, tours and what a slick operation. There on time. The coaches were first class. The tour guides were fab, we were in a big coach hunting the northern lights and they did an amazing job and did hunt and it pAid off! Easy booking process. Can’t fault them and 100% recommend. We sadly didn’t experience this with all companies and the “bus travel Iceland “ need to take a leaf out of Grays book, they were shocking. Book Gray for all your needs!

Amazing service!! Comfortable bus and nice driver. Gray Line Iceland is the best decision.

Very straightforward. Plenty of information, easy to use website.

It was easy to use the online booking system and find the pickup location at the airport. We did wait a while in the bus before we actually left so more passengers could get on. Perhaps a clearer schedule of bus departure times would be better to anticipate arrival times at the hotel.

Prompt and service provided by very friendly, cheerful and efficient personnel. Excellent.

I stayed at the Centric Guesthouse-it should have been recognized as close to stop 3.

Service was erg goed behulpzaam en netjes

We use grayline for all our tours when we're in Iceland. Friendly, helpful staff. Tours are good too.

I found the whole thing around times and drop offs incredibly confusing, in particular for returning to the airport.

Collection prompt and service friendly and professional. Excellent overall.

Had problems with website getting booked and had to go in several times

Done 2 trips and 2 airport pick ups with gray line and all went without a hitch and were extremely simple. Would definitely use this company again.

Wir haben für den Transfer Flughafen nach Reykjavik die Abfahrtszeit 16:30 h gebucht. Als wir aus dem Flughafen herauskamen war es 16:25 h. Es begrüßte unds eine junge Frau die uns mitteilte dass der Bus bereits weg sei. Der nächste käme um 17 h. Die Ankunftszeit des Busses stimmte, allerdings ist dieser erst nach 17:30 h am Flughafen weggefahren. Die junge Dame war zudem sehr einsilbig. „Whats your name“ und „Where do you go to“ waren die einzigen Sätze mit dem sie jeden Mitfahrer begrüßte. Es gab kein „Danke“ und kein „bitte“ und auch sonst wenig Höflichkeit.

Really helpful, prompt, great tours.

Easy to use

Efficient airport transfers

Easy

You messed up me and my sisters buses to the airport, I ended up having to buy a ticket from a different bus company and geting that to the airport

Not sure I'll use grey line service anymore

In direction from Reykjavik to Keflavik you have field called arrival time of flight. It should be departure time

Prompt and efficient service

Super easy booking process and transfer to downtown Reykjavik

Excellent service - both the Golden Circle trip and transfers to and from airport.

Very easy to book online

We got exactly what we wanted - punctual, efficient, comfortable service with friendly drivers

The circle tour was fantastic, it’s a shame other excursions were cancelled due to the weather, but that’s not really grayline’s fault. The transfer were also spot on as we booked from/to Reykjavík/airport, I’d recommend gray line if your looking for a couple days out in Iceland

Clean charter style buses with a convenient, moderately-priced way to get to the airport. However, I suggest highlighting the fact that you need to be at the pickup spot 30 minutes prior to pickup time selected. I know it says it on confirmation but it's in small print. And it's confusing because you specifically select a pickup time from the drop down.

Website was clear and it was easy to book airport transfers. The only problem was the fact that my voucher said 8:30 pick up but in smaller writing below it said that transfers occur 30 minutes before. I arrived for 8:30 as my voucher insisted and realised I’d missed my pick up. It would be great if the main time on the voucher included the extra 30 minutes.

Online booking was very straight forward. Whilst in Iceland it was very easy to keep in contact with them via email. We were able to keeping re-booking the Northen Lights tour, to give us the best chance of seeing them. Would definitely recommend.

Very kind driver, he really brought us to our guesthouse in the middle of the night. Thank you. We just left the airport 30minutes late than the scheduled time.

Reliable and prompt.

Highly recommended

Good punctual service

when the chips were down the driver still battled through excellent work

We found the online booking easy. The service was organised and efficient. The cost was also very reasonable- in our opinion

Simple process staff on hand to welcome, driver very helpful.

Bekvämt

Easy to use website.

I am a senior citizen and have trouble with online register process. I felt I needed to talk with someone so I called grayline not knowing it would cost me $20 for the international call. The online help didn’t work well for me and the time difference might have hindered things.

Ninguna calefacción

Easy booking experience, friendly staff and very efficient!

Entretenido md y atentos. Muchas gracias.

Ran on schedule and dropped to the door of the hotel - couldn't ask for better service

Well organised. Punctual.

The booking was so easy and even though we were later than the bus I booked there was no problem putting us on another bus, also the pick up was so simple and hassle free. Would definitely recommend

Driver arrive on time was very courteous took the stress out of the journey

Easy to use website & competitive prices

Smooth, a bit Lobo wait before hearing out

Easy to use on time and good value for money.

Really easy to book and efficient service once in Iceland. Punctual drop off and pick up . Would definitely recommend and use again.

A well organised company. Picked up promptly at Airport and transferred to Reykjavik where we were transferred to mini bus for drop off at Hotel. Seamless and easy.

Many trips done with Grayline, every trip was fantastic ranging from pick ups to guides. Brandon was superb guide for Lagoon Glacier trip. He went out of his way to make sure we see northern lights.

Timely, efficient

This was easy to book and use. Met at the airport, shown where to pick up the bus and then taken to hotel. They say they have timetables but we easily got in an earlier bus because the airport was so quick. Would recommend

Great service from start to finish

трансфер без задержек

Ran on time

Waited from 1640 for my 1730 transfer, got on the coach at 1720 but the coach did not leave till 1830, no explanation given. There was also a change of coach into smaller mini buses which was not Communicated. That said, it got me to my hotel for about a tenth of the price of a taxi

Everything on time. Knowledgeable guides. Good experience.

Easy to book. Booked return airport trips. Great service and pleasant staff.

Straightforward to book and with two teenagers very good value (probably the best around). The locally imposed drop-off arrangements in Reykjavik are not ideal and we’re new to us but make things only a little less convenient.

Seamless service from pick up to drop off. Individual hotel pick up is great, driver was on time (in fact early) and all details are explained that they are taking you to the main Gray Line bus depot to switch to a larger shuttle bus to the airport.

1. Keep customers totally advised from start to finish. On arrival at Keflavik airport from UK please ensure your airport rep can be seen clearly. She was hidden by loads of other of your customers and we could not see any sign to say who she was until we got closer. We saw it was at low level and just blocked by people. This was unsettling as we did not know where to meet the Graylne Rep exactly.

On the website I was able to select my hotel as a drop off location, which is why I chose Grayline. When I got to the airport they told me they didn’t go to my hotel. I was dropped off at another hotel and had to take a $20 cab ride. Had I known, I would have booked the more expensive airport shuttle service.

Easy to find, convenient to go to my hostel

Organisation and customer experience fantastic.

Booking was fast and easy online.

Buses ran on time and had friendly service!

4 stars because the bus is hard to find in the airport. There is no sign for a grayline bus stop. We couldn’t even find it because it was hiding behind all the big buses. Maybe a big Sign for a grayline parking/ waiting area will help the costumers locate the bus. Thank you.

It takes little bit long time I expected

Très bonne réception à l'aéroport et du conducteur de l'autobus

I had a great experience with this service. I highly recommend it for travel into Reykjavík

super

An excellent and reliable service, arriving at the stated time.

The girl, holding the “Gray Line” sign at the airport was not very welcoming. No smile and was annoyed, trying to convince me that i had two of the same tickets, while one was for me, and one for my daughter. ”Adult” and “Youth”. When i almost got angry, she was like, okay okay, your bus leaves in 3 minutes! Not a great first 15 minutes into Iceland, but the transfer itself was perfect.

..

Hassle free

Autobus nie zjawił się na miejscu.

Punctual and the guides were great

Felt very safe and got to my location in comfort.

Easy to use and clear about the service offered

A great service. Our bus was waiting for us, a great service!

Excellent service, no waiting and comfortable coaches. 10/10

Good

The agent was easy to find in the terminal, the service was fast, comfortable and efficient. What more can one ask for?

Доставка пассажиров из аэропорта в отель была хорошо организована. Однако, хотелось бы, чтобы окна автобуса были чистыми.

It all went well. A bit of confusion where you switch from bus to van but it came together.

Darren & Oli who took us on the Express Golden Circle Tour were excellent and well informed, we really enjoyed the tour. We also went on the Northern Lights Tour and were excited to actually get to see the Northern Lights, we were very lucky. However we were not impressed by the driver who was driving too fast on the return and we didn't feel safe. Airport Transfer was excellent on arrival but return journey was a little chaotic with tourists trying to board the bus thinking it was their excursion. Signage for Airport Transfer would have avoided this. Would have been 5 stars apart from fast driving on Northern Lights Tour.

Great service, easy to use. We were met at arrivals and directed to the bus. Then, once in the city center, we were transfered on a smaller bus that dropped us off in front of the hotel.

that's good

Buses were on time and comfortable.

Punctual. Friendly. The change of buses run smoothly.

Eles oferecem quase todos os serviços, preços na média das outras empresas. Alguns funcionários poderiam ser mais atenciosos e educados com os clientes. Dois tours que eu comprei com eles não foram completos( um deles a guia disse que não teria tempo de realizarmos a última parada). São relativamente pontuais e as compras são fáceis de realizar online.

We booked all our trips and airport transfers with grey line all the excursions were great fun thanks to the reps all pick ups on time and hassle free we also emailed to reschedule one of our trips to the following day and greyline came straight back with a new booking

Arrived on time both times we used service.

We booked three tours and airport transfers with Grayline when we were in Iceland. No complaints on the three tours. The guides are informative and with great passion and humour, one guide is especially good! One of the hotel pick drivers was a bit impatient and rude. As a whole, it was a great experience with Grayline.

Very easy to book online, though an expensive trip. Easy to locate at the airport, friendly service, good driver.

I recommend Greyline, punctual, clean, safe, affordable. Consiglio Greyline, sono punctuali, puliti, sicuri e relativamente economici. Szívesen ajánlom a Greyline-t, pontosak, tiszták, biztonságosak és viszonylag olcsók

Excellent service, extremely friendly staff and would use again

Great time, great tour guide

Really good!

I would definite recommend Grayline for airport transfers to and back from Reykjavik

Good company to transfer to/from airport

Easy process to book on line. Easy transfer to and from airport. Staff friendly and helpful. Fourth visit to Iceland now and always used Greyline for my transfers and some trips. Highly recommended

Awesome company.

I've used the airport service a few times now and it has always been a very smooth journey - both from the airport and also going to the airport early in the morning. The online service is quite easy to get around - I've had to ring up once because something wasn't clear. Can't remember what but the staff on the phone sorted it out. A good service and would definitely use Gray Line again

Very well organised on time.

Unkompliziert, freundlich aber etwas teurer als andere Unternehmen

The bus was convenient, easy to use and took us to our hotel.

The on-line reservation system was easy enough to follow and I was able to book transportation from Keflavík to Reykjavik city centre when I arrived in Iceland with no problem.

Grey Line were excellent and I would definitely recommend and use them again if I were to return to Iceland. We ended up using their services for our Airport transfers, our Northern Lights Tour and Golden Circle/Fontana tour. On every occasion the pick-ups and drop offs were to the minute. The coaches were all very comfortable and well driven. Each and every guide we had was, informative, funny, polite, knowledgeable and very professional. We were very lucky to see the lights in all their glory and the other sights and experiences were the icing on the cake. Thank you to Grey Line for making our trip so memorable.

Pick up times were accurate.

We booked Grey Line service from Keflavik airport to our hostel. We arrived at the airport and expected to see any sign indicating where to wait for the bus, but we could not see any. However, we had seen a video on greyline's website in which they showed where to wait for the bus (just have to follow the roofed hallway), so we went there but again there was no sing indicating Grey Line bus stop. I checked the email of the reservation in which it was stated that a team member should be at arrivals, so we went back. We waited a little and a Grey Line member showed (maybe went to the bathroom), she got our names and indicated us to follow the same hallway. At that time the Grey Line bus was already there. We took a seat and waited to be transfered to the terminal where a shuttle takes you to the hotel/hostel you are staying. We asked to all the four shuttle drivers but none of them knew who would take us to our hostel, we did buy a hotel/hostel tranfer by shuttle. After talking to the bus driver, one of the shuttle drivers agreed to take us to our hostel (near the Grey Line terminal). At the end it was not that complicated but had some issues. Maybe a sign at Keflavik airport would help and to make sure that people buying hotel/hostel transfer have a designated shuttle. Overall rating is good, we could get to our hostel and staff was helpful.

It was just perfect

Easy to use with good telesales response.

the customer service assisted me very well

Gray Line provided a full refund after a mix-up. Nice treatment!

100% recommend

All very efficient , could not fault.

Excellent friendly staff. We took the golden circle tour and our guide Jakob was superb. His stories and knowledge were informitve and highly entertaining. It was the highlight of our holiday. The driver was highly skilled navigating the icey roads. We felt safe and well looked after. We will recommend Greyline .

Friendly staff, very helpful, and efficient service. If definitely travel with then again.

Great, easy service. Cheaper than some of the other companies so that’s a bonus. Someone’s waited with a sign at arrivals into Iceland and the driver ensured people got on the right bus. Journey was co for table and a few videos played telling us about Iceland. Once as the main bus station for grayline we were directed on to a smaller bus to take us to our hotels. No issues with this. No problems coming back either. Great service all round.

Service was easy to book and very reliable. We missed our bus but were allowed to use it on the next one. The service gets you there on time and the drivers are polite and helpful. Excellent service and competitively priced.

First class service.

Excellent, easy to use and to understand.

Our airport transfer to Reykjavik was smooth, efficient and very friendly. Highly recommend.

Simple, straightforward and hassle free

Faultless services will recommended anyone to use your products.

Simon was the best tour guide ever! Sosa was also amazing!

Bus left in time, guide waited in the arrival hall for check-in and assignment to the bus.

Flight delayed. No rep at the airport. No clear signs on where to go.

Transfer von Flughafen bis vor Hotel hat gut funktioniert. Allerdings musste ich zunächst rund 10 Minuten am vereinbarten Treffpunkt in der Ankunftshalle warten bis ein Ansprechpartner vor Ort war der mir dann mitteilte das der nächste Bus erst in 20 Minuten kommt und erst in 50 Minuten losfahren würde. Allerdings scheint Gray Line etwas günstiger zu sein.

Always on time, very comfy clean coach.

Very reliable

Always on time and with perfect information from the driver Thank you

I would definitely recommend gray line again as they were very accommodating when our flight was delayed. They have a very effective service to minimise waiting times.

Online booking experience was simple to use. I had to contact customer services regarding an issue, but they got back to me very quickly. When I got to the airport there was a guide showing people where to go. Once everyone had got on the bus - about 45 minutes later we were off. They dropped us off at a bus terminal and then got a smaller bus to the hotel. This seemed like good organisation. Would definitely recommend

Great service from grayline, waiting for you at the exit of the airport. Dropping you off at your hotel (with second shuttle) And great prices.

Great pick up on time, friendly tour guides well informed! Thanks

It was wonderful of them to arrange an alternative bus when our flight was delayed. Perfect timing too. We have also had a few other fantastic tours with Grayline, which I will be reviewing separately.Yes I will surely recommend Grayline to friends and family and anyone who wants to visit Iceland.

Fast and reliable!

Does what it says on the tin - get bus from airport, transfer to a minibus at their depot and dropped outside the hotel. Will use again for transfers.

Quick and friendly service in both directions. Comfortable and clean busses.

Se ajustaron al horario todas las veces que reservamos alguno de sus servicios. Sin duda repetiremos.

Easy to find at airport. Friendly staff. Clean buses.

Both airport transfers and the Circle tour were very well organised. The golden Circle tour was very enjoyable and informative and my 10 year old and 14 year old boys were kept entertained- which is no mean feat. I would definitely recommend Grayline for anyone visiting Reykjavík. Thank you to our tour guide Anna and bus driver Marek. Also , the cafes at the tourist spots were reasonably priced ( compared to normal Reykjavík prices anyway).

Best price and really smooth operation.

All good until we arrived at the last stop - Gullfoss waterfall. Too dark to see anything and dangerous to walk on a slippery path with no lighting.

The service was punctual and the GrayLine staff was polite and helpful.

More communication between bus drivers to passengers, helping them with regard to which is the correct bus to board. Welcome them aboard and let them know the destination so there is no confusion for passengers . Generally providing more information

Great service

They were prompt with pick ups and flexible with excursion leaving times when this was an option. Overall being reasonably priced, helpful and professional made using Grayline a pleasure.

Great service and very punctual

Driver really helpful and considerate. He dropped us off at the nearest stop for our B&B at 2am when we didn’t have a clue where we were going!

Easy. Booked it at the airport once we landed.

Very fast ride to Reykjavik. The next driver took us directly to our drop off point. Finding the bus at Keflavik is a little difficult as signage is not clear once you get outside the airport.

Booking online is really easy. English website is well developed. Communication is easy and fast.

Polite and helpful people. Efficient service

The arrival liaison was there upon arrival as promised and the bus waiting for us in an easy to find location. The trip into town was smooth and efficient and he dropped us right out front of our hotel. THANK YOU!

Reliable, promt and courteous!

Great service from airport to Reykjavik hotel. They dropped is to the front door. Efficient and good value for Iceland prices

On time and very professional

Nice service from the airport to the city. Drivers are professional. And there are a lot of places you can choose as drop off points. Definitely recommend!

Easy to book . Transfer from the airport to the hotel went very smoothly. Our flight landed earlier and we were able to catch ealier coach. Very pleased.

I have sent an email with all issues of the tour. I have heard nothing back. We were very dissatisfied with the guide and have asked for a full refund. I will be emailing every day until I get a response.

Lovely service.Comfortable coach.Very friendly staff.

Great service

Good

Easy to book, all necessary information given.

Excellent service. We booked return transfers from airpor. To our hotels. And found it trouble free. Would recomend

My flight was cancelled due to the #Gatwick drones#. I CANNOT even take my grayline coach and I was told there was NO refund policy. I PAID MY MONEY FOR NOTHING.

Easy to use website.

The company responded well when we had mistakenly booked at the wrong time for our return to the airport. They quickly contacted the driver who varied his route and picked us up within 10 minutes. Excellent customer service. Thank you.

Cheap and quick service with friendly and helpful staff. Recommended :)

overall, it is good.

Booked south shore trip on the 22.dec. Awesome trip and Jakob the tour guide was excellent. Highly recommended.

So far used them 4-5 times. Will continue to use them.

The bus transfer was efficient. However there could have been clearer signposting to the bus stop at the airport

The booking experience went smoothly, customer service was great! Fast response and professional.

Prompt and always replied to any queries by email. Good safe coaches Nice informative drivers

good no problem

Very easy and efficient and changed a booking even though the mistake was mine, great service.

THe online booking is easy to do and very quick and painless

Amazing northern lights tour trip with Gray Line. We traveled on 19.12.18 in coach 6 and had an amazing tour guide. We also got to see the lights. Thank you so much!

convenient

With quick and efficient service, Gray Line Iceland was waiting for me in the airport and took care of my luggage and belongings, making sure everything got to my AirBNB quickly and together.

De bonnes indications, personnel accueillant, nous sommes arrivés à notre hôtel comme prévu en 45-50 minutes.

Excellent service and ran on time

Booking online was easy and the price in comparison with other companies was good.

Good value, friendly service

Snel te vinden wat ik wilde hebben.

We arrived in bad weather and the staff had sure we were safe on our ride in.

Easy. Prompt. Would use again.

All round great trip!

Easily identified man at airport pointed us to the bus. Well organised service too is to the door of the hotel.

Punctual.

Super prompt, great service

Excellent service on time and would definitely book them again

Its fast and easy and very good customer support, if needed.

Great service. Clear and easy to use.

Everyone was very helpful and accommodating

informative, on-time, good equipment

Easy to book online. Clear signage at meeting point in the arrivals area. It was an efficient system of getting people to their hotels.

Tour guudes were nice and friendly and knowledgeable. They try to keep the tour fun. Would recomend Grayline to anybody

Drivers were professional, on time and exactly what one hopes for in a shuttle service. I was worried about the stop being too far from my hotel (Skuggi) but it was much closer than it looked like on a map - door stop drop off wouldn't have been much closer. Perfect! Bus was clean, comfortable and an upgrade over other shuttle services.

It was very easy to book online.

Transfers ran very smoothly, buses were always on time and drivers were always pleasant.

It took almost 3 hours from time of arrival at airport to my hotel.

We were very pleased with our service with Gray Line in Iceland. The staff were very attentive and very prompt with their time.

The driver of the mini bus who picked us up from the main bus stop was not courteous and friendly at all, even though we told him that we were staying at radisson 1919 he dropped us at the bus stop 5 and made us walk lot of blocks in cold weather early morning, bus stop 3 was only one block and we even asked him to drop us there but he threw our luggage out and left us in the middle of the road. WOULD NOT BE RECOMMENDING GRAY LINE FOR PICK FROM THE AIRPORT TO ANYONE IN MIAMI

Purchased tickets online airport to hotel & return. Good comunication with queries. Seamless connections from bus stops to hotels and vice versa. Would use again.

On time, staff friendly, very efficient, lovely modern bus.

Loved it

Great guides, lovely clean coaches, plenty of stops, we felt engaged on all our trips.. Just brilliant

On time, reliable.

Really flexible and easy to find in the airport.

Easily done, no issues.

The staff at the pick up from the airport were great and friendly. Return trip not so much. Staff were abrupt and once we arrived at the airport simply opened the hold of the coach then went for a cigarette leaving all the passengers to fight to get their own luggage.

Reynir is a phenomenal guide. He was our guide for a Golden Circle tour - he is wise, knowledgeable, clearly passionate about Iceland, warm, funny - all in subtle ways. It was comforting to have him as our guide.

A driver didn't take me to the hotel as he had promised. I had to go 15 minutes and look for the hotel in a city I don't know.

Wonderful!

The driver drove very fast considering the conditions though he was a good driver

Fast, and easy booking process

I choose Hotel drop-off and designated the hotel. Instead due to construction I was dropped off 4 blocks away leaving me to carry 2 heavy bags to the hotel. If my hotel drop-off was not available due to construction I should not have been able to pick my hotel from the list. Instead of leaving me at the closest bus stop unexpectedly.

Where there at airport waiting for us, showed us where bus was, transfer then to smaller bus to hotel, pleasant journey

I used Gray Line 4 times during my trip. Always on time (early even), nice guides, clean vehicles.

Bussen var försenad och när den väl kom så blev den full direkt för de var FN liten istället för stor sen va nästa buss även den sen. Så allt tog väldigt lång tid.

Very friendly drivers and guides. Efficient pick ups and time management. Hassle free and transfers. Exceptionally, informative guide.

I’ve arrived at night time and it’s raining/ windy, they are very kind enough to dropped me off to my hostel instead on the original drop off.

The driver was not very friendly we had to throw away our coffee we just bought he told us. He was parked way out in the airport parking lot He told others to put their food away. You should really post that on your web site

Bus travel to hotel worked well. Instructions received on arrival were a bit vague and I think we probably got on the wrong bus as a result but we ended up in the right place.. so it worked in the end

So efficient.. buses were clean.. staff were great.. so friendly and informative

Comfortable, helpful staff. Would recommend.

Efficient and friendly service.

Excellent service. On time pickup and dropoff. Would recommend this Company.

I missed my bus by a few minutes due to a late plane. The driver of the next bus kindly let me on even though it wasn’t due to leave for ages so I didn’t have to wait in the cold. It was clearly explained which shuttle bus I needed and i was given clear directions from the bus stop to my hotel

Transfer from airport to hotel was fine and staff very helpful. Had a bit of a problem finding their rep when we arrived as the sign he had wasn't displayed very clearly so we had a bot of a walk round to find him.

I found the booking experience online to be very easy, user friendly.

When we arrived at the airport we could not find a Grayline Rep in the airport. Could not find bus in parking lot. After much searching we found the driver who said the greeter was sick. We we the last drop off and had asked for the Canopy by Hilton by the driver made us get out and walk as he was tried of the traffic. Didn't even tell us which way to walk....in the dark with our luggage.

i had a wonderful tour and the tour guide was very funny. get trip!

The tour was amazing. Took us to see things that I have never seen anything like in my life. The staff were friendly and informative. I would go again tomorrow.

Very straightforward and the documentation was clear.

Very easy to use and plenty of information

We were very satisfied with the manner in which we were picked-up from the Airport and dropped at the gate of our Hotel

Simple online booking.

Fast and efficient service. We had to transfer into a minibus once we got closer to Reykjavik but it was very quick and organized. Dropped us off at our hotel door. Would definitely use again.

Punctual service! Well organized and easy to find.

easy

We purchased several items with gray line, airport transfers, a game of thrones tour and a northern lights tours. Unfortunately, we had some difficulties and couldn't fly out to Iceland as planned, instead we were 24 hours late. Gray line were amazing and changed our bookings around with no fee and no fuss. They made what could have been a disaster an amazing trip. We used the hotel pick up / drop off options, which were efficient and convenient. The northern lights tour was also really well planned, we went to two locations and got the most incredible views. Of course, they are a natural phenomena and therefore cannot be guaranteed, but gray line do allow you to return of you do not see them. The other tour we went on was the game of thrones location tour. Again, this was brilliant. Our guide, Theo, was amazing. His humour and stories make the day so enjoyable. You learn and see a lot.

Leave on time

Superb tour guides. The last two where Oliver (for the Golden Circle Express, and Alli (Elli) for the Inside the Glacier tour. This is my third trip to Iceland, where I used Gray Line for all my transportation, and tours, and loved it.

Friendly efficient staff, smooth journey in comfortable coach. They had to drop us round the corner from our accommodation as it was just inside the no bus zone, but was a 2 minute walk

La persona del shuttle fue muy amable e hizo el paseo muy agradable, lo único fue que nunca llegó nadie dentro del aeropuerto, el bus estaba parqueado del otro lado y tuve que caminar y preguntar si ese era, nadie nos explico, eso podría mejorar.

Bus was nice and clean. Bit of a struggle to walk to the bus in the wind that morning but it was all easy to find and we got to our hotel stop in good time :) Ended up being cheaper than the flybys by a bit when we booked which was also nice.

Worth recommending. Some issues with finfing my reservation thou.

Service was great, staff were polite, great pick up and drop of service along with a very efficient entry/exit system

Excellent transfers and highly informative guides on trips. Also they help find out lost credit card so quickly. Book with confidence

Fuss free and easy!

Would be nice if the driver would help with luggage

The booking online experience was fine. But I was disappointed in the confusion as to where people were going. It was only three of us and I was told that we were going to the Grey Lines terminal and sent this address to my friend who was picking me up. Then one of the passengers asked to be dropped at a hostel and this was accommodated, but without telling me. So the 45 minute drive time, turned into over an hour and my friend was waiting for me. If I had know about the first drop off, I would have told her to meet me there instead. We left late as well. I will try one of the other services next time.

We booked the transfer from Keflavik to our hotel in Reykjavik and it all went very smoothly and to plan. The staff were there to meet us in the arrival hall, were friendly and advised us where to get the bus. The coach took us to the Grayline depot where a minibus was waiting to take us to the hotel. All worked seamlessly.

GreyLine customer service is excellent!! I had one traveller drop out and they refunded me right away. I also left my purse on the bus by accident and they returned it to me within an hour. I'm so impressed, and would highly recommend them.

Easy to use service. Pick up points were easy to access. Staff were very courteous and professional. Took away the worry of getting from airport to our hotel. Would use company again.

Online booking was as expected but instructions and pick up is like everything in Iceland ( tours etc)very haphazard

really efficient service would definitely recommend grey line airport transfer

Tell your drivers to know the areas they are dropping off customers. My driver on Friday left me and not even in guest house told me to walk 5 blocks and turn left . He was wrong I had no Internet connection on how to search the address was lost for 30 min in the cold and has to go to a restaurant and the owner kindly help.. I was in shock he just said I'm pretty sure and sorry and left me there. Be service ..pick up was very late from the hotel .

friendly and helpful staff,great bus journey to hotel

Reliable service and really nice crew!

The booking process was simple and straightforward.

Good Service at thirty past four am waiting for me at the stop Near the hotel

My pickup was 6am at Kopavagur to Keflavik Airport. The driver knew that i was rushing to pick up spot and patiently talked to me to calm me down.

Geweldig!

Fabulous service, covered everything you needed! Also any changes to tours because of weather and safety we were contacted with plenty of time for us to do something else with recommendations. Also the response time is exceptionally quick, we were very impressed in how quick and informative they were.

Made traveling from the airport to my hotel simple and easy. Buses were also clean and comfortable.

Booking online was very easy, contact with staff was also easy when I had questions

Service efficace, ponctuel, conforme à ce que j'en attendait. Certains chauffeurs semblent blasés, ou fatigués, mais ils font bien leur travail.

Easy to book on line prior to leaving for our holiday

The bus was on time both to and from the hotel. Comfortable seats and clean bus.

Nice comfortable Coach and polite staff.

Easy to bracket in pickup time relative to flight arrival.

Very organised.

Very easy to book online

Would use grayline again

Company rep in the airport was not wearing corporate clothing and therefore not easy to identify from other customers. A little confused on the coach before leaving the airport as tickets and destination bus stop checked numerous times by driver and two other company reps. However, overall the coach took us to the right place in a timely manner and despite having no directions from the bus stop to the hotel, we arrived as planned.

I booked it online to 8:30 to 8:45 leaving the airport. Got to the stop before that time, waited on the cold and rain for 1h. They got there close to 9:30. The socket plugs inside were not working, my phone was dead. I gave the adress 3 times and still they got it wrong. Got to my accomodation around 11:30. Terrible service

I would recommend them , I was hoping they might do a stop t blue Lagoon but this not offered on way from or to the airport. Good service though

Great efficient service, easy to find rep in airport. Got through airport quicker than expected, just got on next bus. Very good. Dropped by side of hotel, great service

We found the round-trip ride from Keflavik Airport to Reykjavik to be very convenient. We were dropped off close to our hotel, just a short walk, and were picked up at the same location to return to Keflavik. All went very well.

Excellent ! La guide était très sympathique et professionnelle. Nous avons passé une journée inoubliable ! Je recommande fortement !

Good value,punctual service,I could not fault it.

Great service, perhaps indications as to where bus would be located would be appreciated.

Great service most journeys, always punctual and on time with friendly staff. Great value. Our last Grayline journey was from Natura to the airport 4.30 pickup on 15th October. The woman driving the bus was abrupt and made no attempt to assist anyone loading luggage just barking 'put in back'. It's a shame our last experience was the only negative!

On time. efficient, polite and clean coaches

Gray Line Iceland is the way to go! They had usb sockets to charge my phone, WiFi that works and got me to my destination quickly and safely! I would use them again.

Very prompt service when travelling to & from airport & very enjoyable Golden Circle Tour taken with Grayline.Very happy

The bus was there when we wanted to leave the airport. Took us to the terminal and then shuttled us to the City Hall.

More complicated than it needed to be

Good professional service . On time

Excellent service

I have booked multipual tours with grayline. The booking and confirmation was very quick. There was a little accident, primarily I was responsible for it: I booked a wrong airport bus time. When I called on the phone and found out that I put down 5am instead of 5pm instead of 5pm in the afternoon, the person who spoke on the phone was not very nice.

Very friendly service, used as the transfer between hotel & airport. I'm sure the excursions would be just as pleasant. Nice, clean comfortable buses & the drivers helpful in taking & loading cases.

Easy and nice

Experience went smoothly on both arrival at airport, then pick up from the hotel back to the airport.

Very easy to use and print out vouchers. Details of tours clear and easy to follow though duplication between tours a bit disappointing. Buses very clean and well presented. Tour guides very knowledgeable, especially the man on Monday 8 October on black beach tour. Pick up and drop-off service excellent. Time spent at destinations could have been a bit longer as felt a bit rushed at times. Would recommend Gray Line to friends and family as a great way to see parts of Iceland.

Bra och kunniga guider. Har anlitat Gray Line under många års tid och är nöjd. Rekommenderar alltid Gray Line.

The service has been fantastic and the trips excellent value. Interesting with caring staff.

Easy to book on the website.

Bureau et personne de référence à l’aerô port pas visible à la sortie après réception des bagages. Bon bus et bon voyage de l’aéroport à la ville. Bonne connexion wifi. Pas assez d’info pour la suite après la 1ère gare de bus vers les différents autres points d’arrets

easy booking.

Easy and straight forward.

Overall good. Easy to find them in the airport. Not the friendliest of stdff, but they brought me to where I needed to go

We arrived the airport having heavy rain and a lot of people in the arrival area to look for bus transfer. The Gary line did not have a big sign so we tried to ask other transfer company where the Gary line transfer. Finally we saw some staff wear the logo jacket. When we arrived to bus terminal. Everyone would transfer other mini bus to the hotel. Staff took out all the luggages from the big bus for passengers to transfer to mini bus. The bus driver didn't know which bus number to which hotel before arriving bus terminal. Because of heavy rain, our luggage was soaking to wait for them to let us know the mini bus number. They should have organised the mini bus number before arriving the bus terminal also have have a big sign in the airport easy to find them

Promptness of buses, cleanliness and friendliness of drivers and staff in main office

Great service!

It was great

Someone met me following arrivals and told me to wait until designated time and then walk to meet the bus. It wasn't clear exactly where the bus would be parked. It might be a good idea to have a sign with exact directions. Service from airport to my hotel was very good and efficient.

Our flight was early and they were able to change our bus assignment to an earlier bus. We were delivered promptly to our hotel without incident.

Satisfied

It was a reliable service and staff superb, couldn't fault them! But supposed to be around an hour from hotel pick up to the airport, and both ways was over an hour and a half picking up and dropping off other people, and having to change buses...so laborious and time consuming and tiring..especially after a long flight. In hindsight, should have paid extra and got a taxi.

Easy to book, always on time, Wi-Fi on all their buses

It was a well organized transfer, I 'm very satisfied. Strongly recommend them.

There was someone waiting at the airport as soon as you walk out with an orange vest. Bus was nice with Wi-Fi

super cozy ride from the hotel to the airport

We did the classic golden circle tour and the northern lights Mystery tour (which we saw) Great company, great tours, great service. All in all GREAT :-)

Booking was easy. Greet staff and driver were friendly and helpful.

Great cheap and simple.

Easy to book

You jam too many people into the minibus, very hard on me and my luggage. I would not recommend you.

Outstanding service

It was simple and exact - choose your destination hotel, time when you want to travel and that's it.

Punctual

Organised and accommodating.

I previously had a very bad experience with Gray Line in another destination. I was hesitant to use the company again.. However, this trip the service was great and I would use again and would recommend Gray Line Iceland to anyone coming to Iceland for getting from and back to the airport.

Easy to book, easy to find and very nice workers. Very comfortable bus.

Excellent service, friendly staff! Clear signage and direction. Will use this service in the future...

I found Gray Line to be very efficient and great time keepers. Lovely staff...both drivers and tour guides. A very professional company which I had confidence in. My one issue with Gray Line is the time allowed at the sites we visited...especially at the Jokulsárlón glacier lagoon. Having travelled so far to see this amazing sight we felt quite rushed in taking it all in. We took the boat ride which decreased our time on shore and quite literally had to run to the Diamond beach to catch a glimpse of the icebergs floating out to sea. I appreciate that it's a long journey and the coach driver has to have required rest breaks but, on a journey this long maybe two drivers would be a better option? That is my only issue with Gray Line...I feel that the company try to cram too much in on the tours. It's leap off the coach...snap some photos and dash back asap to keep on schedule. This also happened on the Golden Circle tour...in fact it became a running joke with other passengers too...we felt a bit like greyhounds out of the traps! Would I use Gray Line again? Yes, I would, if only for their expertise and lovely staff. Tops marks for time keeping and comfortable coaches.

Service is excellent, on time.

It was easy to do as no issues

Prompt, welcoming, professional: made the whole journey really easy. Will definitely book with Gray Line again when I make a return visit, hopefully soon!

The Grayline staff member was exactly where he was supposed to be when he was supposed to be. The ride was pleasant, prompt and uneventful. Just what you want when entering a foreign country!

Hat alles hervorragend geklappt

I was really pleased that there were compan representatives waiting at arrivals who assisted us. They directed us to the bus. The bus left on time and the driving was really safe. The coach was comfortable. The transfer to the shuttles was smooth. An excellent service.

Buen servicio para ir al aeropuerto. Ningún problema y todo correcto.

Enkelt att beställa fram och tillbaka transport mellan flygplatsen och hotellet, till ett rätt bra pris. Bussarna var rena och rätt så nya. Chaufförerna hjälpte till med bagaget. BRA.

Booking my ticket was easy but two things would have made it better: a link to (or embedded) currency conversion calculator, and a Google (or other) map that indicates where the smaller guesthouses are in relation to the bus stops.

Reliable and efficient service and really helpful staff online/face to face. This is the second time I have used Grayline when travelling alone in Iceland. They pick up when they say they will, comfortable coaches and overall a great service. Thank you.

Wir haben mehrere Ausflüge gebucht. Hat immer alles super geklappt. Personal sehr nett. Kann man nur weiterempfehlen.

Einfache Buchung sowie einfacher und unkomplizierter Transfer.

Super easy and not much to it!

On time and where they said they would be. Not quite a hotel pick up, when you have to walk to the next street and wait up to 1/2 hour in potentially foul weather. But then all the bus and tour companies appear do this. Not really acceptable when not advertised as this prior to booking.

Excellent service and very well on time

공항에서 FlyBus는 바로 보였는데 Gray Line Bus는 한참을 힘들게 찾았습니다. ^^;;; 공항에서 숙소까지 마음놓고 편하게 이동할 수 있어서 좋았습니다.

Easy and aficent on time as promised

Wonderful, beyond expection

Most economical transportationon from airport, on time, and easily located

I booked the wrong time on line - the staff at GrayLine corrected this quickly and smoothly.

Alt gik som planlagt. Vi var på "inside the vulcano" "Golden circle" og "secret lagune" Fantastiske guider som fortalte historie, natur og nutiden på Island: Christina og en helt fantastisk mandlig guide som vi ikke husker navnet på. Alt i alt et firma som klart kan anbefales at bruge.

On time and courteous. I would book them again.

Very easy booking airport transfer! Recieved prompt email with all booking details.

Our transfer to Reykjavík was well organised. The bus was modern and comfortable. The driver was very helpful and even gave us a piece of advise on how to hunt northern lights in Reykjavík (we were pretty far from the city center). We highly recommend this company :)

Good service. No problems at all! I recommend it!

Good airport transfer

機場大廳Gray line 的員工很好辨識，車子很新、司機開車技術平穩，到bus terminal 換小車到飯店也很快，比回程blue lagoon搭配的機場接送服務好！

Vale todo o dinheiro pago. É uma excursão muito completa que mostra a grandeza da natureza e a beleza da Islândia. Tivemos um guia excelente, o melhor na nossa opinião. Obrigado Simon, obrigado Gray Line.

Pickup at the airport went well but the shuttle from Greylines terminal to the residence was poor. We stayed in an apartment complex downtown and they didn’t take the time to check the address for the location. They sent us on the wrong shuttle to a stop a half mile away when there was another stop two blocks away. It was starting to rain and we hadn’t been to this location before and we’re not sure of the best route.

Connection straight to hotel very good setvice

Sehr pünktlich, sauber und zuverlässig. Vielen Dank!

Great fast efficient

The tour was awesome. Our guide told us a lot about historical and geological facts about the Golden Circle sites. Even though we had few time in some places, I understand that we needed to do that way so we could see everything on schedule. The tour was awesome and I truly recommend.

Very simple online booking process. The bus drivers were on time and extremely helpful.

Nice and easy ;)

Lovely and helpful drivers. Didn't like that one had to fill lots of info out to use the WIFI.

There was a bus waiting at the airport, even thou we arrived early. Then when we got on the bus he was ready to leave. The ride into Reykavik was a smooth and comfortable. Then the ride in the small bus was smooth and fast to the hotel. The best way to go from the airport.

We didn’t have to wait long at all. Plenty of room on the bus and was a nice ride. Only thing that could’ve made it easier was having the bus or pick up place marked.

Very easy way to get to and from Reykjavík and the airport. I always find the staff very friendly and helpful. They are the only company I would recommend.

Excellent staff, easy booking

Informations via mail précises, timing et heure de rendez-vs respectés. Bref parfait avec en plus la gentillesse des chauffeurs

The website is clear, perhaps have a map of Reykjavik to help choose the right bus station to stop at.

Runs every hour only. Our flight was scheduled for 10:30 am but arrived at 10:00 am. We arrived at the exit after immigration around 10:35 am and had to wait for the 11:30 am Bus. The bus took us to the Grayline terminal then we got off to the smaller shuttle that took us the Bus stop number 7. Very convenient and smooth ride.

Good service, on time, comfortable, polite.

good

Fanns ingen personal i ankomsthallen, hittade även ingen skylt som visade vägen till bussen som låg ca 150 m bort vid parkeringen..annars funkade det bra..frågade en taxichaufför om vart Gray Line bussarna fanns

Comfortable economical and convinient

Great drivers, quick and efficient system. I was impressed and would totally recommend this service.

The booking experience was very straightforward.

On time, very friendly and safe drivers. Would definitely recommend. Suggestion to future customers: If your voucher states that the pickup starts at a certain time, believe it! This service was exactly on time for our pick up.

Great way to get to Reykjavik from the Airport. Much better experience than what I heard from others who used another service.

Quite easy ans comfortable

On time, good riding experience, dropped off close to hotel. Good price too!! Highly recommend.

Very efficient processes. More comfortable and roomy seating than that of your competitors in Reyjkavik.

Great range of locations and easy to used but can I suggest you make it clear where in the old harbour you pick up as we’re on a small ship and didn’t know where best pick up was

It was easy enough to book this airport transfer online.

Ordered and plaid for transport from the airport directly to hotel in Reykjavik. Bus transfer from airport to bus terminal ok. Shifted to small bus as planned, but driver stopped and asked us to leave the bus in the opposite end of Laugavegur , at Hlemmur, than our hotel. Told him but he requsted us to lease the bus. We had to walk to the other end of this long street with all our luggage. There are several possibilities to stop the bus very near to Laugavegur 1. Flybus stops less than 100 meters from this address. Very bad service and next time, which will be in October, I will absolutely book my ticket at Flybus and get what they promise and what I pay for.

We were picked up in a smaller coaster from the airport which had rather small seats and was kind of uncomfortable to sit through 50 minutes. Return to airport was in a bigger bus which was comfortable. Wifi was a plus.

We booked both the Rekyavik City Tour and the Golden Circle Tour as well as transportation to and from the airport in Keflavik and were very happy with our experiences. The tour guides were knowledgeable, funny, and patient when we were late returning to the bus and the airport transporters helped us with our heavy bags!

Representatives all professional, service efficient. Way finding easy.

Easy and quick

Gray line buses are comfortable, service is on time, and this is the best and cheapest airport transfer that I could find.

I had booked for a later journey but flight reached before time and we (4) were accommodated in the earlier service.

Accessible and easy to do

We were not able to do this tour and received a partial refund.

Excellent pick up from the hotel at 5.30am.

Great way to get to our hotel from Keflavík. Bus was comfortable! Reason for 4 stars is there seemed to be confusion among the drivers at the main grey line station in Reykjavik who would take us to our hotel.

great

Awesome service! We had prebooked tickets but our plane arrived early and we were able to hop on an earlier departure without issue.

drop off was at the nearest bus stop a not at THE GUEST HOUSE

Fluent purchase, good that we got to write our own hotel names in destination section.

Ok

I have already recommended your services to other people who are planning trips to Iceland. Your service is very good value for money, staff were really helpful and friendly. Your vehicles are all clean and in good condition.

Very efficient. Driver very good.

Punctual and reliable

Pünktlich.freundliches Personal. Das verteilen und einsameln mittels Shuttle verlief schnell und unkompliziert.

I had a promo code. The code was not working and i had to pay with my credit card but during the process Audur from Greyline was very helpfull and had answered all my quesitons in time to help me with this. The next day i had a message that the payment was send back to my card. Was nice to hear this without me working to get it back. All nice workers and nice people.

Everything worked out well. Our plane was late and there was no problem to take a later bus. Further was there also no oroblem to change pickup time when we left. Thanks for the great support.

Super!!!

Very easy to book online, very efficient service.

Giod service! I booked 2 tours. In the second one I had an unpleasent experience regarding the pick up point. Even if I was waiting at the correct pick up point the bus did not come. I contacted the booking centre and after checking the issue was resolved. The guides are fabuolous!

Bus On time !

we hadden een goede chauffeur en werden op tijd op de vooraf aangegeven bushalte afgezet. Alleen de informatie voorziening op de luchthaven waar je heen moest was niet goed.

The booking online was very simple and clear. The instructions as to what would happen once I arrived in Iceland were just as simple.

Easy to book online; reasonable prices and flexible options.

I could never access your telephone and I really wanted to get a printed catalog. I found it very difficult to compare your trips online.

Very professional staff.

Reliable transportation, clean,comfortable bus. Helpful, friendly staff.

Professional, great buses, and adaptable drives. With tons of tourists who don't know what they are doing (really) or talking about (absolutely), the gray line tour guides had lots of (very appreciated) patience. Will recommend!

Efficient and on time.

Not very pleasant driver

I had my flight cancelled and rebooked/postponed several times and the Gray line staff reacted promptly to my emails, amending my booking, each time. They were very flexible, while the guy from the Arrivals and the driver were highly professional. I am going on their website right now, to book the return transfer!

The best price, reliable and good service.

The service was first class. The drivers and staff at the airport were very helpful. The coach was driven safely and the drop off was close to our hotel.

Easy and clear to use

taking be to my hotel or nearby, as advertised. i was taken to the grey line "terminal" where they suggested i take a cab. the grey line team at the airport said my hotel was too away but that the terminal team would help me determine which bus to take. the woman couldnt be bothered to help me

Fantastic

perfect services and logistics

I really appreciated how willing they were to shift my timing when my flight got cancelled three times.

They did what they said they would do and that is they got us to our destination and and gave helpful instructions how to get to our hotel.

The tour guide was great. However we were in a full small mini bus. The seat belts were horrible. It was hot and there was no access to air conditioning and the fans did not work properly making the long trip quite uncomfortable for the high price we paid. If i had known this I would have used another provider.

Everything worked like clockwork. Friendly staff

Got us where we wanted to go in a timely manner without incident!

Easy to use.

Easy and fast!

Fine, except when the bus did not show up to take us to the airport.

Hervorragend organisiert, wir wurden am Flughafen empfangen und zügig zu unserer Unterkunft gebracht.

very good service

Service au top : la navette nous dépose directement à notre hôtel, pas besoin de chercher. Seul bémol : d'autres personnes étant déposées sur le chemin, le trajet est plus long qu'avec un autre moyen de transport.

On time. friend.

Helpful clear and punctual

It was okay but receiving personal should inform incoming passengers that there are no toilets on board or nearby the bus instead of escorting them immediately to the bus and then telling there is no time anymore to go back for restroom! This can be very inconvenient!

The grey line staff was not clearly visibile at the gate. They were sitting and chatting amogst themselves instead of awaiting costumers with a grey line board. They were also making mean comments (in Polish) about some clients asking too many questions. Manners, friendliness and attitude of staff needs to be improved!!!

Recommended

I have used Greyline on both my visits to Iceland. It is easy, hassle free and a very good price. If would recommend it to anyone :)

Ordered transfer from the airport to the hotel in the city. Staff at the airport showed the way to the bus. Everything was well organised. At the main bus terminal smaller buses were waiting to bring the passengers to the different hotels.

Schnelle und unkomplizierte Fahrt nach Reykjavik, sehr nah an unser sehr zentrales Ziel. Leider ist der Fahrer ziemlich "gerast".

smooth and easy

Easy to book and easy to find. On time and professional.

War alles ok

Excellent service. It was very early in the morning and the driver went above and beyond to take us right to our location when we were supposed to have a transfer.

Did not like the long walk with luggage to bus. Van driver dropped us off almost 2 blocks from hotel. Hotel said the #7 bus stop was right by their door.

I was very pleased with the on time hotel pick up service and Golden Circle Tour.

Very good Customer service,very helpfull nad friendly driver

It was a great service. We had a major delay and at no point did I feel it was any issue to adjust with the company.

Good service. Nice guide. And very informatif. But need more time every place because 30 min feel to fast

Ville gerne give 5 stjerner, men giver 4 stjerner, da vi ved midnats ankomsten i lufthavnen blev modtaget af Grayline personale, som vejledte os hvor vi skulle gå hen, vejledningen blev for misvisende og der var så tåget, at vi ikke kunne finde frem til bussen, i god tro stod vi og ventede på bussen skulle ankomme, det viste sig, at bussen var parkeret et andet sted og var kørt da vi endelige fandt ud af at vi stod i det forkerte sted. Derfor missede vi vores første bus, vi måtte vente yderligere 1 time, og sidenhen ankomme meget sent om natten kl.2.30

They were on time and courteous. It's what I expected.

The process was smooth online and in person. I would recommend again!

Pünktlich, verlässlich

The bookings were smooth and easy to complete. Expensive but not overpriced for what is included. Only thing I would recommend to look at is advertising the content of the tours a little more as we ended up doubling up on places we visited on two (supposedly) very different tours.

Excellent!

On time,, clean , pleasant driver

Due to work in bus stop 4, gray line change or pickup place to bus stop 5. We asked to be picked up in another place (bus stop 3 which is better than 5) than initially booked but the bus wasn't aware of that. Hopefully, another family was waiting the bus at bus stop 3 so we have taken the bus … if not … Anyway, the grayline bus works well and is the cheapest.

They need a review of procedures concerning customers trying to get to the Radisson Hotel

Quietly efficient - also dropped me directly to my hotel

Auðvelt og þægilegt.

I appreciate the friendliness of each employee I engaged with. Also the moving of luggywas greatly appreciated.

Easy booking. Friendly lady to greet us at airport. Clean bus. Would use again.

Wir haben den Ariport Transfer genutzt, welcher ausgezeichnet war. Rundum zufrieden mit dem Service und auch dem Preis, vor allem zahlen Jugendliche hier einen reduzierten Preis.

Booking experience was easy once I had clarified certain points regarding pick up and drop off.

Best price and easily accommodated my ever-changing arrival times.

Efficient, punctual and friendly service.

Very convenient and well organized

I would recommend Grayline to anyone travelling in Iceland. They were courteous, helpful and prompt picking up from designated stops.

On time. Friendly and helpful

Picked me up even though i had a differnt time slot. Driver and Coordinator was flexible.

The Grayline shuttle service was as convenient. However, there are two things they can improve, one of which just didn’t make any sense. When they pick you up from the airport, they first take you to a bus terminal to get off one bus and onto another just to drop you off to your hotel. The other thing is the driver just stood by while my husband put our luggage on the bus. Isn’t that their job??

Our flight was delayed so we had to wait almost 45 minutes for the shuttle. But the biggest issue was that we had to take the initiative to ask the bus representative if the bus had arrived and if we could board (we saw it in the airport parking lot) as opposed to the agent advising us that the bus was here. This despite the fact that the agent told us to wait, stay close and she'll inform us of the time to board.

Yes - the service itself was excellent - great economical way to go to and fro the airport in Kevlacik. I would have rated you four stars but one of the guys managing pickups at the main station was really rather rude to another passenger merely politely asking a question about her drop off - she was not at all disrespectful but he was to her. This is not someone I’d known beforehand. All the other personnel though - including all the drivers and airport staff - were great. I would definitely take this again - and maybe the one guy was just having a bad day/moment.

Used Gray Line for airport transfer and for the 'Golden Circle' tour: Reliable service with friendly and informative staff: There are other operators available but they would need to go a long way to better Gray Line

I must have missed the option of booking round trip. I am very dismayed to learn the return trip "cannot" be added at the discounted rate even after contacting the local office.

The service was good, friendly, correct. Will travel again with them

Gray Line was on time and reliable. I appreciated this very much. My first bus driver was very rude though which was not a great start to my journey. The other drivers were all very friendly. When headed back to the airport, it was 36 degrees and the bus was not being heated. It was a very cold hour for someone not used to 36 in June.

Unfortunately when I booked my airport transfer I was unaware I would be flying in to the domestic airport. I waited there for an hour before I was told you did not do transfers from the domestic airport. I tried the 24 hour call line twice but there was only a recorded message in Icelandic. These calls cost me $A10. I eventually communicated several times with someone who was trying to be helpful in directing me where to wait until it finally became apparent I was waiting at the domestic airport. The ferry trip from Denmark to Faroes then on to Iceland is becoming increasingly popular and promoted in Australia so perhaps you could adjust your website to make it clear that transfers are not available when flying from East Iceland.

Gray Line representative was not visible at luggage exit. We were at bus pick up 4:30 but bus had already left. After finding your rep, who was not friendly (rude) we had to wait one full hour.

Courteous, punctual and professional. Knowledgeable and interesting tour guide.

Great

Very friendly and professional.

Nice and easy to use. Fast confirmation. Helpful and quick response when I emailed with queries.

El avión se retrasó y, pese a que ponía que los buses salían cada hora, tuvimos que esperar tres horas a que llegara un nuevo autobús

A wonderful introduction to Iceland A s a Travel Agent I will definitely recommend Grayline. Everyone was helpful & pleasant.

Timely service and got us from the airport to Reykjavik for a lower price than the competition.

Very efficient and easy to use! Highly recommend!

Well organized

Au retour nous avons pu changer d'horaire et de lieu à l'agence sans problème. Bonne expérience, coût élevé comme un peu tout en Islande..

Lack of support, so I've sent two emails to customer service to review the pickup hour regarding the flight with no answer. Only possible after a call from the Hotel Alda reception. And the service is not door to door is from a bus stop to the bus station and there people commute to another bus that go to the airport. Price is acceptable for Iceland...

Online booking was very easy. Drive was extremely pleasant and helpful. Kudos! For offering great customer service.

There was mistake on a tour booking (no Gray Line's fault), and they gave me a complimentary guided city tour to make up for what may have been a lost day of exploring the area. It was an excellent tour, and I will book my next tour directly with them. The guide was friendly and knowledgeable, and the mini-bus was comfortable with big windows. Loved it!

User friendly

Prompt,easy to book

Det var lite virrigt från vart på flygplatsen bussen avgick. Men annars fungerade det bra.

A little hard to find your sign in the airport. The driver was a very nice man who gave us some tips about visiting Iceland.

You showed up and got me to the airport. You did what you agreed to...thanks

Bus to Golden Circle too big and packed like Sardine Express

Nice dependable service from the airport to downtown Reykjavik and back again.

Always on time, never any delay. Friendly stuff. Thanks a lot.

I purchased my ticket on their user friendly Internet site. Their service was accurate and very friendly. They were flexible when I had to change my travel plans and their staff was very helpful. In general, I had an excellent experience with them and I will surely recommend their service to my friends.

Easy and quick.

Problemloser Busservice vom Flughafen nach Reykjavik. Sehr nettes Personal und unkompliziert zu finden. Absolut empfehlenswert!!

很方便、很容易到達你想去的地點。

easy to complete

..

The website came up while searching means of transportation to Reykjavik center. The bus was on time, it was very clean, with USB docs for charging and wifi on board which made the 45 minute drive to Reykjavik pass in an instant. Highly recommend.

Online booking was easy and quick

Online booking was easy and trouble-free.

Quick and easy service from the airport KEF to our hotel early morning. Definitely recommend this service

Nice bus.

The bus was on time all the time, and the driver courteous and competent.

Very easy to contact and change times.

Driver was very courteous and bus was both new and immaculate.

Details

Fast and efficient. Nice staff. I booked with them in the past and will do again.

Reserving transport was easy with clear detailed follow up info on how to meet staff at KEF. Friendly people. On time shuttles. Thanks Grayline. Would use again.

Easy to use

Good service, good price.

Questa volta ho dovuto dare questo giudizio perché il mio volo è arrivato in ritardo e alla sera ci sono solo 2 transfer. Avrei dovuto aspettare le 24. Di solito non ho avuto problemi e x essendo l ottava volta che visito l Islanda ho sempre usufruito della Grey line come trasporto che come tours giornalieri. Ho chiesto il cambio visto che devo ripartire ma ho la mail con un pickup diverso da quello richiesto. Oggi andrò all ufficio centrale x chiedere il cambio e prenotare un altro transfer.

required field

organized and dependable

Excellent

Not passenger friendly experience l

Very efficient and very smooth

They picked me up on time and directed me where to go

Easy

The contact at the airport was easily made. Our driver from airport to hotel was engaging and informative

Easy, fast, clear

Большое положительное внимание к просьбе, оперативность решения проблемы. Благодарю ваш персонал!

salvo el tranfer aeropuerto al hotel, tuve que esperar una hora, el tour por los glaciares fue hermoso y muy recomendable.

Gick smidigt, tog lite längre tid än planerat. Lite svåra att hitta i vänthallen då de satt ner och tittade i telefonen.

Very easy to find at the airport and given good instructions. Arrived at the hotel a lot quicker than expected.

Description should have better info about Bus transfer

Great service. Efficient and reasonably priced.

A representative was on hand to show us exactly where to find transfer bus. Would definitely recommend and buy again

Great website, professional team, on time

Great!

We had reservations for the 11:30 AM shuttle from our hotel in Reykjavik. It was pouring rain, very cold, and windy. The pick up point (#10) had no awning to stand under in order to get out of the rain. Since pickups started at 11AM, we were in site at 10:45 AM. We stood in the rain until 12 noon when I returned to our hotel to have them call. 30 minutes later they sent a special van to pick us up. I never got an explanation of why we wern’t picked up. We spent the next 16 hours flying in wet clothes.

Alla utflykter har fungerat perfekt! Utflykternas uppläggning mycket bra. Guiderna/chaufförerna mycket hjälpsamma, kunniga och trevliga. Den 18 Maj var vi på Glacier Hike. Snälla, ge massor av rosor till vår guide David. Han fick nog hjärtat i halsgropen många gånger när han emellanåt fick hjälpa två gamla kvinnor från Sverige. Vi är väldigt tacksamma för all hjälp och lyckades komma ner helskinnade. Många kramar till David!!!! Kanske man ska införa en åldersgräns åt det gamla hållet också? Kanske David funderar på det!

Good service. Bus was on time

We were unable to find you or the grey line bus. Your company was gone from their prior location with no signage or indications how to find them. We ended up having to buy ticket for flybus to get us to our hotel

On time and quick delivery.

Service war ok, leider haben die Busse nur Toiletten, die nicht nutzbar sind...

Easy to select what I wanted, and easy to book! When I had additional questions, I emailed Gray Line and received an immediate response.

everything went well staff very helpful and friendly

My pick up was for 7-30 When I get to the bus driver said is full He said I have to wait extra 1 hrs I took different bus company But you’re recovery was perfect We got 2 free tickets back to airport

Very easy and quick service

Transfer went fairly smoothly however the communication from the rep at the airport could have been better

A guide named Jakob told us about Iceland! We loved it!!!

GrayLine had a rep in the airport to direct us to bus. Bus was on time and comfortable

They were flexible prompt and courteous. They would have to be choice number one in Iceland

Overall arrangement was good . But it would be better if it could stated In the info that the shuttle bus only took us to the nearest bus stop rather than the hotel itself . It was very misleading and did not stated in the vochure at all. (Unlike the return trip from hotel to airport , it said we need to wait at the bus stop. Then it’s ok, as expected!)

They were very patient, courteous, and pleasant.

They gave excellent customer services. Yes I would use them again and I have already told others about you.

Goede service. De minibus bracht ons direct naar ons hotel.

They were all very polite and gave great directions from the where rI came out of Customs to the vehicle that took us to the hotel. I’d originally thought they were going to drop us off at a central terminal and they had to hop on another bus to take us to the hotel. The bus took us straight to the hotel. The driver was very courteous, friendly and helpful. I would highly recommend this service to everyone. One final note, their website was extremely easy to navigate in order to purchase the ticket and to obtain information about anything you want to book.

Simple and easy to use

Always on time...professional....reliable........my go to for all my tours !

Picked up on time or abit earlier! And got me to my hostel and airport with no problems, the drivers are very helpful with helping with luggage and so friendly. Also the ticket was so easy to understand where to go and how to get there, you really couldn’t go wrong.

Great service!

I found it easy to understand what was included in each tour and the online booking experience was excellent.

The tours were amazing. We had plenty of time at all locations, the tour guide and driver were excellent and so funny. (: I booked one of our tours at an other travel service but next time I visit Iceland I will book my tours at Gray Line exclusively!

Service was very good; little taken back by walk to bus at airport in rain and bus transfer to final destination. Probably ok next time, maybe.

I would recommend them ,staff were courteous and helpful ,the online service was east to use and the office staff in Reykjavik were helpful . The tours were interesting and allowed us to see the beauty of Iceland easily free of the worry of driving

Airport transfers to & from hotel were seamless & always on time. Tour guide, Jacob, was very informative, friendly & funny. All drivers were pleasant, smooth & safe.

Helpful staff at the airport, also the bus driver when he dropped us off at our stop.

I was greeted by your representative who explained that a bus had left several minutes before We got there but that another one would be along soon. She was very pleasant and helpful. She made certain that we got to the pickup spot in the terminal. The driver was very friendly and gave us a lot of information about Iceland.

it was very easy to book on line, they sent e-mails to remind me when it was close to my travel time

It was one of the best trips I went to. Our guide made it even more special. He told us a lot of general information about Iceland and some stories/jokes. His name was Darren. He asked us to tell us where do we come from and to introduce to each other. I would recommend this trip to everyone.

Very good

They waited 2 minutes at KEF so we didn’t have to wait until the next one - while it was -2 outside

Quick & easy

Very friendly driver & prompt - does what it says on the tin.

Transfer from airport very easy and quick. Would recommend

Alles prima geregeld! Op tijd opgehaald en chauffeur behulpzaam met koffers in en uitladen.

The staff at both locations were wonderful! Especially those at the downtown location as they went above and beyond to provide advice, stories, restrooms and more!

Molto efficiente. Personale gentile

отличный сервис с которым не было никаких проблем, все четко, по расписанию. Есть бесплатный вайфай

Easy

Day trip with boat ride to the glacier. Our guide was fantastic. I learned so much about the area that we were visiting and Icelandic culture in general. Weather was extremely bad and our guide was a fantastic driver. It is a long trip but would highly recommend it.

Very very well organised and very very prompt and very well worth every penny. Guided tours included, a bit of everything; history ,geography ,cultural back ground........

Отличный сервис, внимательные сотрудники

Very professional and helpful.

Had no trouble finding the bus to take us to our location. Were supposed to be dropped off at Bus stop 8 (about 200 meters from our guesthouse) but the driver to us right to the guesthouse as we had 4 pieces of luggage. Very helpful

Yes efficient service pleasant staff

Arrived really early and had small shuttle bus to myself - friendly staff and driver. Very nice service.

The experience we had with Gray Line was very Good. Everything was well organized and went off without any problems.

Everything from the pick-ups at the hotel for both airport transportation and our booked day tour to the tour guide and driver for our Golden Circle Classic Tour was top-notch!

西奈山半島一日遊的行程導遊的講解很仔細且專業，會親自跟在後方告訴大家動線安全問題，覺得這個行程相當值得，如果有朋友要去旅遊，滿推薦的！

I've used Gray Line every time I've traveled to Iceland, for airport transfers as well as tours. They are great! They respond almost immediately to emailed questions, are always there reliably to pick you up wherever you are, and when you go on a tour their guides are friendly and knowledgeable.

Prompt and nice drivers

Very easy to use website and to book what we wanted. Good selection of trips.

Good value and excellent customer service. I would highly recommend Gray Line for airport transfers in Reykjavik and guided tours of Iceland.

It is on time. Staffeta is helpful. Rate is reasonable but if the Greylinehave the loyalty program would be great.

Absolutely perfect, the staff were more than helpful and beyond kind. Very impressed with how accommodating and quick the service was. Thank you !

I would recommend anyone to use Grayline on their trip to Iceland. Everything was so well organised and easy to understand and use. We were staying in CenterHotel Klopp which was beside bus stop no.7 and it was so handy for each tour and airport transfer. The guide during our Golden Circle tour was extremely informative and helpful and made it a once in a lifetime experience. The bus picks you up approx. 30 mins prior to the departure time as a small shuttle bus usually picks you up then once you reach the main depo you change onto a large coach which takes you to your destination. I would highly recommend Grayline for all tours and airport transfers.

Helpful driver on the big bus - clear instructions on the change to the shuttle bus for our hotel, and particularly the driver of the shuttle bus who made sure I knew exactly the route from the bus stop to my hotel, before he then moved off to drop others. A very smooth transfer

A very reliable company, punctual and great tours on the golden circle and blue lagoon. Would definitely use this company again.

Excellent reliable service.Pick up was at 2.30am this morning and was nervous of being late for airport.Shuttle arrived at exactly 2.25am

Great Experience! Knowledgeable staff! Pleasant and courteous!

They've done everything well. Sometimes they do not take you to the hotel directly but a close bus stop.

quick , easy to find bus, drop right at hotel

I booked online before leaving the UK to go to Reykjavik. I wanted to book a return transfer but couldn't work out how to do that online - so booked the single journey from Keflavik to my hotel, and waited to book the return once I arrived, hoping still to be able to get the discount. This didn't happen, so I had to pay full price..hence 4 stars rather than 5. However, I was really impressed with the service - punctual, polite and helpful drivers, very friendly and keen to assist. Couldn't fault the transfer in the slightest - in either direction! Thanks :-)

Ideal way to transfer between the airport and Reykjavík. Staff were waiting and walked us to the bus.. bus was on time, clean and staff were helpful. Very good value for money.

Good service from Keflavik Airport into Central Reykjavik. Very friendly and helpful staff both on main transfer service and shuttle bus. Because of transfer to shuttle buses and multiple drop-offs the service overall was a little slow

Easy to book.

Easy to do business with. Booked online - round trip airport-hotel transfers and one day long Game of Thrones tour. Needed to change a pickup time at hotel for the airport trip and I did that in person at the office downtown. Very easy. The guide for the GoT day was personable and very knowledgeable about Viking history. Enjoyed the entire day. Additionally the group conference we were with used Gray Line for tours that we didn’t purchase directly but were including in our conference so we went on a literary history tour which was so inform and beautiful. And every staff member including the drivers, the reservation desk and the guides were nice people. The staff can be reached 24 hours/day. Highly recommend to anyone traveling to Iceland.

Great service and so prompt.

Prompt pleasant efficient service

Picked us up on time with little delay

Easy pickup at airport directions from bus stop to hotel a little vague.

Well and truly worth every penny we’ve paid for. Drivers and tour guides are nice and knowledgeable. Places we have been to were all amazing! Thanks Grayline for this memorable holiday!

Great company, no issues!

Easy to locate, friendly and timely.

Friendly and helpful staff.

The online booking experience was quick and easy. The only downside was the currency changed to euros at the end of the booking process resulting an additional £15 fee which we weren't expecting.

Gray Line is a fantastic company- the most friendly and helpful staff, clean busses and they are always on time! Would definitely book witg Gray Line again!

We were told our bus was leaving at 9.30 pm but left at 9.40pm. The staff didn't offer any apology. More frequent buses would help, as we had already waited from 8.50pm once through customs at the airport. Generally staff were friendly and the driver made sure we knew where to go when he dropped us off.

So easy we just got straight onto a bus and did not have to wait in line with all the other operators

GREAT SERVICE ON TIME AND INFORMATIVE

they know what they're doing, but no one else, a little more explanation in what, where etc, drivers etc very courteous & professional

Over complicated for return journey, needs simplification

Great people. Efficient and reliable transfers. Large buses.

Very fast and efficient. They do not have a desk/kiosk but you'll easy find their representatives with the grayline logo. Like all the other transports, they go to central bus station first and then divide into smaller buses that go to different hotels. If anyone from grayline is reading this - I had 2 carry-on bags and requested to take them both on but was stopped (assuming because they wanted to ensure enough seats for everyone). There were 8 people on the entire 40 seat bus. I needed time to transfer items between bags and get day bag ready for a tour that I almost didn't make in time. It's my only complaint.

Easy, convenient and great pricing.

very easy to book on line

Piece of cake

The booking was simple and easy. They were also wonderful and understanding when a medical emergency prevented us from taking our tour. I highly recommend them!

I'm an exchange student in Iceland & have been using Gray Line to get to and from the airport when I travel. Cheaper than the competition, always run on time, and staff have always been great.

At first i was hesitate about booking the airport transfer ( to and fro Reykjavik ) as it involved changing from a Coach that we take from the airport to a smaller shuttle bus to bring us into the city. But the transfer from Airport in a coach to the smaller shuttle bus ( Grayline terminal ) was so smooth and seamless , there was nothing to worry about - we were travelling with 3 kids and having the bus driver helped with moving the luggage from the Coach to the shuttle bus was a great bonus. Highly recommended.

Very efficient n helpful

Discount when purchasing more than one tour. Very organised.

Everything was great! Very nice driver and on time!

Excellent!

Web Site very east to use