Keflavik Airport to Reykjavik

From: € 22
Duration: ~ 45 minutes

Gray Line Iceland offers a low cost, quick, and convenient transfer from Keflavik airport (KEF) straight to Reykjavik Gray Line Bus Terminal at Skarfabakki which is a central hub for day tours, tours and airport transfer. Our dedicated staff will ensure your experience with us is safe and reliable

Highlights

  • Secure and reliable transportation from Kef airport to Reykjavik
  • Modern, comfortable coaches
  • Professional drivers
  • Free WiFi

Inclusions

  • One-way transfer from Keflavik Airport to Reykjavik
  • Free WiFi

Exclusions

  • Drop-off to hotel or guest house

Tour Itinerary

Our prompt, reliable, and courteous service is available 24 hours a day, 7 days a week in connection with all scheduled passenger flights to and from Iceland through Keflavik International Airport (KEF). 

Conveniently located outside the terminal building door our modern comfortable coaches depart from Keflavik airport according to a fixed timetable.

To ensure the quickest service possible our coaches take passengers straight from Keflavik airport to Gray Line Bus Terminal in Reykjavik, which is a central hub for our tours and transfers.

Please note

  • To book a round trip please add your desired transfer to the cart twice, entering the origin/date/time information for each transfer.
  • In case of delayed flights we will always accommodate our passengers to the next available coach departure.

Pickup points

Not booked your hotel yet? Hotel not listed? Staying with a friend/family?

Don't worry, you can give us that information when you add this item to your cart.

Pickup Info

Please present your electronic travel voucher / ticket at the time of tour departure.

Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.

Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.

Need assistance?
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: iceland@grayline.is

22 45 minutes

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Rating & Reviews

   

Really organized upon leaving the airport. Driver was friendly and helpful.

16 May, 2019 by Ms Crystal Milne on Grayline Tour

Can't fault the service

   

Booking was easy, I was met at the airport on arrival and the pick up to take me back to the airport was on time. I can't fault the service.

14 May, 2019 by Mrs Jane Mabey on Grayline Tour

   

servizio perfetto e perfettamente in orario.

13 May, 2019 by Mr luigi sorrentino on Grayline Tour

On Time

   

Easy and fast

12 May, 2019 by Mr Luis A Jimenez on Grayline Tour

Perfect Day Tour

   

This tour had everything. You got to see the 3 main attractions and the beautiful country side all at the same time. There are toilets at each stop along with places to eat.

07 May, 2019 by Mr george hachigian on Grayline Tour

   

easy to book

06 May, 2019 by Ms Anni Haapanen on Grayline Tour

A perfect start to our visit to Iceland!

   

Gray Line Iceland got us to Reykavik very promptly following our arrival in Keflavik. We appreciated their flexibility, as we were able to take an earlier shuttle into the city than the one we originally scheduled. They definitely got our stay in Iceland off to a good start!

29 April, 2019 by Mr Robert Benner on Grayline Tour

Simple

   

Booking was straight forward. Would have loved a friendly smiling driver though.

29 April, 2019 by Ms Seow Lee Tang on Grayline Tour

   

Customer service was helpful in choosing which shuttle times we needed and they responded promptly when we needed to make a change to our itinerary.

28 April, 2019 by Ms Sheri Castle on Grayline Tour

I definitely recommend using Gray Line.

   

Great service. Helpful staff. Timing was perfect. Thank you.

22 April, 2019 by Mr Ben Stacey on Grayline Tour

Perfekt

   

Perfekt, everything on time!

22 April, 2019 by Mrs Claudia Lechner on Grayline Tour

   

Nothing special

22 April, 2019 by Mr MARTIN WATSON on Grayline Tour

Love Gray Line.

   

This is my third trip (or fourth) to Iceland,and have always used Gray Line. No problems, and will keep using them.

21 April, 2019 by Mr Mohammad ALABDULLAH on Grayline Tour

Unsatisfied

   

I am not satisfied at all. I have booked in advance my ticket as it suggest on website. Unfortunately my flight was delighted (on wesnesday 17th of April ) and when it has landed it was to late in the night, there was no buses until 6 am. I received any information of grayline and i have to buy a ticket via flybus in order not to sleep at the airport. I have contacted grayline to have a refund but i have received any answer.

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20 April, 2019 by Mrs Sandra Menet on Grayline Tour

Easy to do.

   

Easy to do.

20 April, 2019 by Ms Rachel Coxon on Grayline Tour

   

My flight was delayed. And Grayline staff was able to change my booking timing and reassure me that I can still catch the last bus to Reykjavík!

18 April, 2019 by Ms Irene Lee on Grayline Tour

   

Driver was very kind and accommodating.

14 April, 2019 by Ms Ashley Argoti on Grayline Tour

A1 service

   

All the excursions we as a group off 4 have been on were very well organised the tour guides were very professional with a high standard off knowledge and very friendly definitely recommend graylines 10 out off 10

14 April, 2019 by Mrs samantha barton on Grayline Tour

Solider und sicherer Transport, aber leider enge Bestuhlung.

   

Leider ist die Bestuhlung im Bus sehr eng. Bereits mit meinen 1,78m empfand ich es beengt. Der Transport ist zügig und serviceorientiert.

13 April, 2019 by Mr Andreas Czubaj on Grayline Tour

THE BEST

   

on time, help me were I wanted to go

12 April, 2019 by Mr Richard Stark on Grayline Tour

   

Fantastisk service

11 April, 2019 by Mr Alan Grothe Andersen on Grayline Tour

Fast, convenient, easy online booking and good customer service.

   

I booked transport from the airport to my hotel in Reykjavik and a return trip. The online booking was easy, but then I had to make a hotel change. Customer service was very helpful. Traveling can be stressful and GrayLine was one less thing to worry about.

11 April, 2019 by Ms Judith Warrington on Grayline Tour

Very easy to book.

   

Good. Easy to figure out which plan we needed to book and the hotel drop off was great.

07 April, 2019 by Mr Lindsay Goldsmith on Grayline Tour

Excellent experience

   

Buses so very comfortable and the Golden Circle Tour was exceptional.

06 April, 2019 by Mrs Marcia Taylor on Grayline Tour

   

Everything was great with a couple exceptions. It was a long walk with luggage to get to the bus at both the airport and the hotel. While the materials state that you need to be picked up at your hotel 30 minutes before the scheduled bus time, it wasn't emphasized enough and we missed it.

03 April, 2019 by Mr Richard Reese on Grayline Tour

   

Shuttle was on time, driver was friendly. Can’t ask for more than that

02 April, 2019 by Mrs Danielle Pomaville on Grayline Tour

   

Very good

02 April, 2019 by Mr Michael Anthony on Grayline Tour

   

Easy to book and reasonably straightforward

01 April, 2019 by Mr Richard Mordan on Grayline Tour

Service - some good, some not so good

   

Online booking was very good, and the first trip from the airport to the hotel drop off point was also very good, with a personable driver, though it was hard to locate the Gray Line person in the airport as they were facing away from the flow of foot traffic. The return trip was not as good, as the driver said I was supposed to be on the previous pick-up, but when I checked my voucher later, I was there at the correct time. He sounded somewhat reluctant to take me, but finally did. It was a very long wait after transferring to the big bus at the bus terminal before we left for the airport.

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31 March, 2019 by Ms Julie Nelson on Grayline Tour

   

Everything worked well and the service was great!

29 March, 2019 by Mrs Regina Lie Bobzien on Grayline Tour

Bad experience with this company!

   

Everything was fine at arrival and the bus was at the bus station waiting for all the passengers. However, the morning of departure we have been waiting and waiting in the hall of our hotel and no sign of the bus who was supposed to pick us up. We booked the bus for 5.30AM. At 5.10 we were at the hall. After my call I was told that the company requires to be at the hotel hall 1/2 prior the departure time. Only during my call I could see a note, separate from the reservation, stating the 1/2 prior rule. By the way, even at the front desk they told me that all the companies give the time of arrival and then ask for 1/2 hour delay, after, not before. Ironically, to prove what they were saying was true, they sent me another email where the 1/2 rule was perfectly explained at the top of the email, too bad they never sent that email to me earlier. Anyway, it costed us $160 for a taxi on top of the price of tickets for 2 with all consequential aggravation, almost lost the flight back home. I am sure we were not the only passenger to be hit by this careless company. They had our cellphone and email, it wouldn't have costed much to make sure we were available.

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28 March, 2019 by Mr Valerio Bartolucci on Grayline Tour

   

Easy to book

28 March, 2019 by Mr Briony Doyle on Grayline Tour

Let down on outward & return journey.

   

On arrival at the airport there was nobody in the arrivals area to meet us. A fellow passenger went searching and found the coach some distance away. It was raining and we 4 elderly ladies had to rush over to where the coach was parked,getting pretty wet en route. One of my friends walks with a stick,so it was difficult for her to keep up. When we got there we had to wait further as the coach was full...a short wait until another bus turned up. Once on board it was OK. Our return journey was worse as there was a drivers strike on Friday 22nd so no Hotel pick up. We had to get a taxi (5000 isk) to a bus stop where we waited for 1/2 hour in a snow blizzard! Refund of payment or taxi fare would be appreciated...

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26 March, 2019 by Mrs Anne Bridle on Grayline Tour

   

Muy amables, nos dejaron en el hotel en el camino de ida, sin tener que cambiar de bus en la terminal. En otra ocasión, el chófer del mlnibus, a la vuelta de un tour, nos dejó a 3 manzanas del hotel, como solicitamos.

24 March, 2019 by Mr Javier Marin Romero on Grayline Tour

Prima

   

Prima en heel duidelijk

23 March, 2019 by Mrs Marleen van den Ekart on Grayline Tour

   

They were on time but the driver to hotel was not unhelpful to tell us how to get to our hotel. We asked if he could direct us but instead gave us a map to figure out in the freezing cold. Another tour bus guide ended up assisting us.

22 March, 2019 by Ms Jennie Lu on Grayline Tour

   

I have nothing in particular to say, but the rating thing in the bottom left corner is kind of irritating now.

21 March, 2019 by Mrs Kathryn Brightbill on Grayline Tour

   

Excellent and quick service. Friendly staff make the experience in Iceland even better :) Thank you

21 March, 2019 by Ms Eva Petruchova on Grayline Tour

Great service and staff

   

Excellent experience with great staff

20 March, 2019 by Mr Ciaran Lambert on Grayline Tour

   

Everything was great except bus pickups and drop offs were quite complicated and need looked at this is. Why only 4 stars other than that fantastic service

19 March, 2019 by Mr Wesley Smyth on Grayline Tour

   

Without any problems... even though my flight was delayed easy online booking

19 March, 2019 by Mr Anton Eder on Grayline Tour

   

I would have given 5 stars but when I arrived at the airport the first thing I hoped for was someone to guide me to my bus transfer but there was no one at the exit doors or any where in the building from grey line. I had watched the video online so new where the pickup would be.when I got to the car rental carpark I could see the grey line bus in the distance and was not sure if I had to walk to it. I asked a bus driver from another company if I had to go to the bus and he said no it would come along soon. This is the only thing that let me down as I had arrived in the country for the first time.

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18 March, 2019 by Mrs Helen Reid on Grayline Tour

Greyline 5*

   

Bus was on time leaving the airport and arrived promptly at our hotel destination.

18 March, 2019 by Mr Darren Johnson on Grayline Tour

   

Good service

18 March, 2019 by Ms Olga Vasquez on Grayline Tour

   

Good drivers.

18 March, 2019 by Mr Vishal Dobaria on Grayline Tour

   

Coach waiting when arrived

18 March, 2019 by Mrs Brenda Anderson on Grayline Tour

First day in Iceland.

   

Fast and efficient service. Very friendly staff. Transfers were professionally handled. Very clean and comfortable bus.

15 March, 2019 by Mr Richard Yowler on Grayline Tour

   

Really well organized. Someone was waiting for us when we arrived at the airport. They checked us in and went to the bus stop at the designated time.

14 March, 2019 by Ms Sandra Soares on Grayline Tour

Very reliable, easy to locate, easy on easy off.

   

Best would definitely recommend

12 March, 2019 by Ms Cheyenne Negron on Grayline Tour

   

Booking was easy, pick up was on time. However, on the email they showed my drop off bus stop number but not on my voucher, I had to email them to make sure the correct bus stop before they picked me up to the airport. That was a little uncertain and confusing to me.

12 March, 2019 by Mrs Ruth Ng on Grayline Tour

A great Tour operator, who gets it right everytime

   

To get it spot on in this day an age is amazing. We had airport transfers, tours and what a slick operation. There on time. The coaches were first class. The tour guides were fab, we were in a big coach hunting the northern lights and they did an amazing job and did hunt and it pAid off! Easy booking process. Can’t fault them and 100% recommend. We sadly didn’t experience this with all companies and the “bus travel Iceland “ need to take a leaf out of Grays book, they were shocking. Book Gray for all your needs!

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12 March, 2019 by Mr Edward White on Grayline Tour

   

Amazing service!! Comfortable bus and nice driver. Gray Line Iceland is the best decision.

12 March, 2019 by Ms Eva Aburto on Grayline Tour

Easy

   

Very straightforward. Plenty of information, easy to use website.

11 March, 2019 by Mrs Sarah Brennan on Grayline Tour

   

It was easy to use the online booking system and find the pickup location at the airport. We did wait a while in the bus before we actually left so more passengers could get on. Perhaps a clearer schedule of bus departure times would be better to anticipate arrival times at the hotel.

11 March, 2019 by Ms ALAINE HANDA on Grayline Tour

   

Prompt and service provided by very friendly, cheerful and efficient personnel. Excellent.

10 March, 2019 by Mr David Smith on Grayline Tour

   

I stayed at the Centric Guesthouse-it should have been recognized as close to stop 3.

08 March, 2019 by Mr Richard Monroe on Grayline Tour

Vriendelijk behulpzaam netjes

   

Service was erg goed behulpzaam en netjes

06 March, 2019 by Mr Rene de Bruijn on Grayline Tour

Would recommend

   

We use grayline for all our tours when we're in Iceland. Friendly, helpful staff. Tours are good too.

06 March, 2019 by Mrs Laura White on Grayline Tour

Somewhat confusing booking process but good service overall

   

I found the whole thing around times and drop offs incredibly confusing, in particular for returning to the airport.

06 March, 2019 by Ms Andrea Koenigstorfer on Grayline Tour

   

Collection prompt and service friendly and professional. Excellent overall.

05 March, 2019 by Mr Eamonn Hehir on Grayline Tour

   

Had problems with website getting booked and had to go in several times

05 March, 2019 by Ms Jane McMinn on Grayline Tour

   

Done 2 trips and 2 airport pick ups with gray line and all went without a hitch and were extremely simple. Would definitely use this company again.

05 March, 2019 by Ms ALIX PARKER on Grayline Tour

Transfer in die Haupstadt

   

Wir haben für den Transfer Flughafen nach Reykjavik die Abfahrtszeit 16:30 h gebucht. Als wir aus dem Flughafen herauskamen war es 16:25 h. Es begrüßte unds eine junge Frau die uns mitteilte dass der Bus bereits weg sei. Der nächste käme um 17 h. Die Ankunftszeit des Busses stimmte, allerdings ist dieser erst nach 17:30 h am Flughafen weggefahren. Die junge Dame war zudem sehr einsilbig. „Whats your name“ und „Where do you go to“ waren die einzigen Sätze mit dem sie jeden Mitfahrer begrüßte. Es gab kein „Danke“ und kein „bitte“ und auch sonst wenig Höflichkeit.

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05 March, 2019 by Mr Theis Manfred on Grayline Tour

Excellent. will use them again

   

Really helpful, prompt, great tours.

04 March, 2019 by Mr Phillip Ayres on Grayline Tour

   

Easy to use

03 March, 2019 by Ms Tara Manherz on Grayline Tour

   

Efficient airport transfers

03 March, 2019 by Mr Philip Bramhall on Grayline Tour

   

Easy

03 March, 2019 by Mr Mario Ceccon on Grayline Tour

If I could give no stars I would

   

You messed up me and my sisters buses to the airport, I ended up having to buy a ticket from a different bus company and geting that to the airport

02 March, 2019 by Mr Jon Harrington on Grayline Tour

We had to wait 1hour and a half because missing pick up!

   

Not sure I'll use grey line service anymore

02 March, 2019 by Ms ALESSIA BERTANI on Grayline Tour

   

In direction from Reykjavik to Keflavik you have field called arrival time of flight. It should be departure time

02 March, 2019 by Mr Ivan Petrovic on Grayline Tour

   

Prompt and efficient service

01 March, 2019 by Mr Stephen Walsh on Grayline Tour

Simple and easy

   

Super easy booking process and transfer to downtown Reykjavik

01 March, 2019 by Ms Danica Reid on Grayline Tour

   

Excellent service - both the Golden Circle trip and transfers to and from airport.

01 March, 2019 by Mrs Helen Patton on Grayline Tour

   

Very easy to book online

28 February, 2019 by Ms Cara Mosso on Grayline Tour

Punctual, efficient, comfortable and friendly experience

   

We got exactly what we wanted - punctual, efficient, comfortable service with friendly drivers

28 February, 2019 by Mrs Caroline Briggs on Grayline Tour

   

The circle tour was fantastic, it’s a shame other excursions were cancelled due to the weather, but that’s not really grayline’s fault. The transfer were also spot on as we booked from/to Reykjavík/airport, I’d recommend gray line if your looking for a couple days out in Iceland

28 February, 2019 by Mr Clive Gray on Grayline Tour

Convenient, moderately-priced way to get to the airport.

   

Clean charter style buses with a convenient, moderately-priced way to get to the airport. However, I suggest highlighting the fact that you need to be at the pickup spot 30 minutes prior to pickup time selected. I know it says it on confirmation but it's in small print. And it's confusing because you specifically select a pickup time from the drop down.

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27 February, 2019 by Mrs Taylor Draim on Grayline Tour

Trustworthy company.

   

Website was clear and it was easy to book airport transfers. The only problem was the fact that my voucher said 8:30 pick up but in smaller writing below it said that transfers occur 30 minutes before. I arrived for 8:30 as my voucher insisted and realised I’d missed my pick up. It would be great if the main time on the voucher included the extra 30 minutes.

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27 February, 2019 by Ms Stephanie Long on Grayline Tour

Very efficient company

   

Online booking was very straight forward. Whilst in Iceland it was very easy to keep in contact with them via email. We were able to keeping re-booking the Northen Lights tour, to give us the best chance of seeing them. Would definitely recommend.

27 February, 2019 by Ms Zoe Bastable on Grayline Tour

   

Very kind driver, he really brought us to our guesthouse in the middle of the night. Thank you. We just left the airport 30minutes late than the scheduled time.

27 February, 2019 by Mrs Amabella Barba on Grayline Tour

Reliable and professional.

   

Reliable and prompt.

26 February, 2019 by Mr James Beattie on Grayline Tour

   

Highly recommended

26 February, 2019 by Mrs Lorraine Taylor on Grayline Tour

Speedy way to town

   

Good punctual service

26 February, 2019 by Mr paul watson on Grayline Tour

good work

   

when the chips were down the driver still battled through excellent work

26 February, 2019 by Mr John Farley on Grayline Tour

Efficient transfer

   

We found the online booking easy. The service was organised and efficient. The cost was also very reasonable- in our opinion

26 February, 2019 by Mrs Susan Heggie on Grayline Tour

   

Simple process staff on hand to welcome, driver very helpful.

25 February, 2019 by Ms Catherine Huddleston on Grayline Tour

   

Bekvämt

25 February, 2019 by herr Omar Holm Sigurdsson on Grayline Tour

   

Easy to use website.

24 February, 2019 by Mr Daniel Winter on Grayline Tour

   

I am a senior citizen and have trouble with online register process. I felt I needed to talk with someone so I called grayline not knowing it would cost me $20 for the international call. The online help didn’t work well for me and the time difference might have hindered things.

23 February, 2019 by Ms Gwenn Marlow on Grayline Tour

   

Ninguna calefacción

23 February, 2019 by Ms Claudia Molina on Grayline Tour

   

Easy booking experience, friendly staff and very efficient!

23 February, 2019 by Mrs Natalie Andrews on Grayline Tour

Nice

   

Entretenido md y atentos. Muchas gracias.

23 February, 2019 by Ms Amori Corvalan on Grayline Tour

Excellent service

   

Ran on schedule and dropped to the door of the hotel - couldn't ask for better service

22 February, 2019 by Ms Noreen O'Callaghan on Grayline Tour

Good choice

   

Well organised. Punctual.

22 February, 2019 by Mrs Barbara Moore on Grayline Tour

Quick and easy-highly recommend

   

The booking was so easy and even though we were later than the bus I booked there was no problem putting us on another bus, also the pick up was so simple and hassle free. Would definitely recommend

22 February, 2019 by Ms Sinead Maguire on Grayline Tour

Bus on time driver very courteous

   

Driver arrive on time was very courteous took the stress out of the journey

22 February, 2019 by Mr Ashley Bailey on Grayline Tour

   

Easy to use website & competitive prices

22 February, 2019 by Mr Steve Jones on Grayline Tour

   

Smooth, a bit Lobo wait before hearing out

22 February, 2019 by Ms Henrietta Rockwell on Grayline Tour

Good service

   

Easy to use on time and good value for money.

22 February, 2019 by Ms TRACY Adams on Grayline Tour

Efficient and friendly service.

   

Really easy to book and efficient service once in Iceland. Punctual drop off and pick up . Would definitely recommend and use again.

22 February, 2019 by Ms Christine Moon on Grayline Tour

Easy and well organised

   

A well organised company. Picked up promptly at Airport and transferred to Reykjavik where we were transferred to mini bus for drop off at Hotel. Seamless and easy.

22 February, 2019 by Mr James Inglis on Grayline Tour

Superb service

   

Many trips done with Grayline, every trip was fantastic ranging from pick ups to guides. Brandon was superb guide for Lagoon Glacier trip. He went out of his way to make sure we see northern lights.

22 February, 2019 by Mr Gurmeet Sidhu on Grayline Tour

   

Timely, efficient

22 February, 2019 by Ms Supria Kalirai on Grayline Tour

Great service

   

This was easy to book and use. Met at the airport, shown where to pick up the bus and then taken to hotel. They say they have timetables but we easily got in an earlier bus because the airport was so quick. Would recommend

22 February, 2019 by Mrs Emma Chambers on Grayline Tour

   

Great service from start to finish

22 February, 2019 by Ms Megan Bushell on Grayline Tour

   

трансфер без задержек

22 February, 2019 by Mr Nadja Kersic on Grayline Tour

   

Ran on time

22 February, 2019 by Mr Andrew Little on Grayline Tour

Left an hour late and apparently that?s okay

   

Waited from 1640 for my 1730 transfer, got on the coach at 1720 but the coach did not leave till 1830, no explanation given. There was also a change of coach into smaller mini buses which was not Communicated. That said, it got me to my hotel for about a tenth of the price of a taxi

21 February, 2019 by Mr Thomas Bennison on Grayline Tour

Great trip

   

Everything on time. Knowledgeable guides. Good experience.

21 February, 2019 by Mr David Nicoll on Grayline Tour

Reliable setvice

   

Easy to book. Booked return airport trips. Great service and pleasant staff.

21 February, 2019 by Mr Neil Barlow on Grayline Tour

   

Straightforward to book and with two teenagers very good value (probably the best around). The locally imposed drop-off arrangements in Reykjavik are not ideal and we’re new to us but make things only a little less convenient.

21 February, 2019 by Mr Dominic Clare on Grayline Tour

Fantastic service

   

Seamless service from pick up to drop off. Individual hotel pick up is great, driver was on time (in fact early) and all details are explained that they are taking you to the main Gray Line bus depot to switch to a larger shuttle bus to the airport.

21 February, 2019 by Mrs Lara Ruddock on Grayline Tour

   

1. Keep customers totally advised from start to finish. On arrival at Keflavik airport from UK please ensure your airport rep can be seen clearly. She was hidden by loads of other of your customers and we could not see any sign to say who she was until we got closer. We saw it was at low level and just blocked by people. This was unsettling as we did not know where to meet the Graylne Rep exactly.

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20 February, 2019 by Mr Anthony Green on Grayline Tour

Drop off location not as stated on the website

   

On the website I was able to select my hotel as a drop off location, which is why I chose Grayline. When I got to the airport they told me they didn’t go to my hotel. I was dropped off at another hotel and had to take a $20 cab ride. Had I known, I would have booked the more expensive airport shuttle service.

19 February, 2019 by Mr Brian Mansmith on Grayline Tour

   

Easy to find, convenient to go to my hostel

18 February, 2019 by Mrs Marianne Dubois on Grayline Tour

Great service

   

Organisation and customer experience fantastic.

17 February, 2019 by Mr Colin Boyd on Grayline Tour

   

Booking was fast and easy online.

16 February, 2019 by Ms Tabatha Soltay on Grayline Tour

Recommend Gray Line!

   

Buses ran on time and had friendly service!

08 February, 2019 by Ms Sara Bermudez on Grayline Tour

   

4 stars because the bus is hard to find in the airport. There is no sign for a grayline bus stop. We couldn’t even find it because it was hiding behind all the big buses. Maybe a big Sign for a grayline parking/ waiting area will help the costumers locate the bus. Thank you.

08 February, 2019 by Mrs Janice Cagigas on Grayline Tour

   

It takes little bit long time I expected

07 February, 2019 by Mrs DA LEE JUNG on Grayline Tour

   

Très bonne réception à l'aéroport et du conducteur de l'autobus

07 February, 2019 by Mr Michel Dubuc on Grayline Tour

I highly recommend this service

   

I had a great experience with this service. I highly recommend it for travel into Reykjavík

07 February, 2019 by Ms Patricia Wright on Grayline Tour

super

   

super

06 February, 2019 by Mr Mateusz Balza on Grayline Tour

   

An excellent and reliable service, arriving at the stated time.

06 February, 2019 by Mrs Sylvia Murdoch on Grayline Tour

Not a warm welcome into cold Iceland!

   

The girl, holding the “Gray Line” sign at the airport was not very welcoming. No smile and was annoyed, trying to convince me that i had two of the same tickets, while one was for me, and one for my daughter. ”Adult” and “Youth”. When i almost got angry, she was like, okay okay, your bus leaves in 3 minutes! Not a great first 15 minutes into Iceland, but the transfer itself was perfect.

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05 February, 2019 by Mrs Joyce Ogi on Grayline Tour

Comfortable and cheaper than competitors

   

..

05 February, 2019 by Mr James Bowyer on Grayline Tour

Excellent service

   

Hassle free

04 February, 2019 by Mrs Linda Boyle on Grayline Tour

   

Autobus nie zjawił się na miejscu.

04 February, 2019 by Mr Tymon Mroczkowski on Grayline Tour

Interesting tours

   

Punctual and the guides were great

04 February, 2019 by Mrs Lynn Reid on Grayline Tour

comforting.

   

Felt very safe and got to my location in comfort.

03 February, 2019 by Ms Robyn Jordaan on Grayline Tour

   

Easy to use and clear about the service offered

02 February, 2019 by Mr Graham Fenton on Grayline Tour

A comfortable drive to our hotel!

   

A great service. Our bus was waiting for us, a great service!

01 February, 2019 by Mrs Debbie Seed on Grayline Tour

Great Company

   

Excellent service, no waiting and comfortable coaches. 10/10

31 January, 2019 by Mr Anthony Jeyes on Grayline Tour

   

Good

31 January, 2019 by Mr Guillaume Chevalier on Grayline Tour

An easy way to get from the airport to your hotel

   

The agent was easy to find in the terminal, the service was fast, comfortable and efficient. What more can one ask for?

31 January, 2019 by Mrs Barbara Stephens on Grayline Tour

   

Доставка пассажиров из аэропорта в отель была хорошо организована. Однако, хотелось бы, чтобы окна автобуса были чистыми.

30 January, 2019 by Mrs Tatjana Nareikene on Grayline Tour

   

It all went well. A bit of confusion where you switch from bus to van but it came together.

30 January, 2019 by Ms susan vick on Grayline Tour

Airport Transfers & Excursions

   

Darren & Oli who took us on the Express Golden Circle Tour were excellent and well informed, we really enjoyed the tour. We also went on the Northern Lights Tour and were excited to actually get to see the Northern Lights, we were very lucky. However we were not impressed by the driver who was driving too fast on the return and we didn't feel safe. Airport Transfer was excellent on arrival but return journey was a little chaotic with tourists trying to board the bus thinking it was their excursion. Signage for Airport Transfer would have avoided this. Would have been 5 stars apart from fast driving on Northern Lights Tour.

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29 January, 2019 by Mr Roger Withey on Grayline Tour

Great service

   

Great service, easy to use. We were met at arrivals and directed to the bus. Then, once in the city center, we were transfered on a smaller bus that dropped us off in front of the hotel.

29 January, 2019 by Ms Tiziana Franceschetti on Grayline Tour

   

that's good

29 January, 2019 by Ms CHIAHSIN Lin on Grayline Tour

Great service

   

Buses were on time and comfortable.

29 January, 2019 by Ms Shayna Hayes on Grayline Tour

Good

   

Punctual. Friendly. The change of buses run smoothly.

28 January, 2019 by Ms Kristine Dela Fuente on Grayline Tour

   

Eles oferecem quase todos os serviços, preços na média das outras empresas. Alguns funcionários poderiam ser mais atenciosos e educados com os clientes. Dois tours que eu comprei com eles não foram completos( um deles a guia disse que não teria tempo de realizarmos a última parada). São relativamente pontuais e as compras são fáceis de realizar online.

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27 January, 2019 by Ms Livia Rodrigues on Grayline Tour

Excellent service

   

We booked all our trips and airport transfers with grey line all the excursions were great fun thanks to the reps all pick ups on time and hassle free we also emailed to reschedule one of our trips to the following day and greyline came straight back with a new booking

27 January, 2019 by Ms Orla Dunne on Grayline Tour

Great company

   

Arrived on time both times we used service.

27 January, 2019 by Mr David MacMillan on Grayline Tour

Good experience

   

We booked three tours and airport transfers with Grayline when we were in Iceland. No complaints on the three tours. The guides are informative and with great passion and humour, one guide is especially good! One of the hotel pick drivers was a bit impatient and rude. As a whole, it was a great experience with Grayline.

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27 January, 2019 by Ms Po Low on Grayline Tour

Nice service, easy to book.

   

Very easy to book online, though an expensive trip. Easy to locate at the airport, friendly service, good driver.

26 January, 2019 by Mrs Vanessa Carroll on Grayline Tour

   

I recommend Greyline, punctual, clean, safe, affordable. Consiglio Greyline, sono punctuali, puliti, sicuri e relativamente economici. Szívesen ajánlom a Greyline-t, pontosak, tiszták, biztonságosak és viszonylag olcsók

26 January, 2019 by Mr Tamas Vilo on Grayline Tour

   

Excellent service, extremely friendly staff and would use again

26 January, 2019 by Mr Graeme Maxwell on Grayline Tour

Awesome tour

   

Great time, great tour guide

24 January, 2019 by Mr Joseph Shamp on Grayline Tour

   

Really good!

24 January, 2019 by Ms Hsuan-lin Chen on Grayline Tour

Excellent Airport Transfer Service

   

I would definite recommend Grayline for airport transfers to and back from Reykjavik

22 January, 2019 by Mr Charles Jackson on Grayline Tour

   

Good company to transfer to/from airport

22 January, 2019 by Mr David Ruiz on Grayline Tour

Excellent Service

   

Easy process to book on line. Easy transfer to and from airport. Staff friendly and helpful. Fourth visit to Iceland now and always used Greyline for my transfers and some trips. Highly recommended

22 January, 2019 by Mrs Melanie Andrews on Grayline Tour

   

Awesome company.

22 January, 2019 by Mr Edvin Stierngranat on Grayline Tour

Reliable and reasonably priced service

   

I've used the airport service a few times now and it has always been a very smooth journey - both from the airport and also going to the airport early in the morning. The online service is quite easy to get around - I've had to ring up once because something wasn't clear. Can't remember what but the staff on the phone sorted it out. A good service and would definitely use Gray Line again

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21 January, 2019 by Ms Catherine Gillard on Grayline Tour

   

Very well organised on time.

21 January, 2019 by Ms Dagna Sliwinska on Grayline Tour

   

Unkompliziert, freundlich aber etwas teurer als andere Unternehmen

21 January, 2019 by Mrs Jana Tschumi on Grayline Tour

Comfortable and ease of use

   

The bus was convenient, easy to use and took us to our hotel.

19 January, 2019 by Ms Katrina Tehan on Grayline Tour

Convenient and Practical

   

The on-line reservation system was easy enough to follow and I was able to book transportation from Keflavík to Reykjavik city centre when I arrived in Iceland with no problem.

18 January, 2019 by Mrs Rona Munday on Grayline Tour

Masters of their profession!

   

Grey Line were excellent and I would definitely recommend and use them again if I were to return to Iceland. We ended up using their services for our Airport transfers, our Northern Lights Tour and Golden Circle/Fontana tour. On every occasion the pick-ups and drop offs were to the minute. The coaches were all very comfortable and well driven. Each and every guide we had was, informative, funny, polite, knowledgeable and very professional. We were very lucky to see the lights in all their glory and the other sights and experiences were the icing on the cake. Thank you to Grey Line for making our trip so memorable.

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18 January, 2019 by Ms Heidi Rotella on Grayline Tour

   

Pick up times were accurate.

18 January, 2019 by Mrs Ann Bruwer on Grayline Tour

Keflavik Tranfer to Reikiavik Hotels

   

We booked Grey Line service from Keflavik airport to our hostel. We arrived at the airport and expected to see any sign indicating where to wait for the bus, but we could not see any. However, we had seen a video on greyline's website in which they showed where to wait for the bus (just have to follow the roofed hallway), so we went there but again there was no sing indicating Grey Line bus stop. I checked the email of the reservation in which it was stated that a team member should be at arrivals, so we went back. We waited a little and a Grey Line member showed (maybe went to the bathroom), she got our names and indicated us to follow the same hallway. At that time the Grey Line bus was already there. We took a seat and waited to be transfered to the terminal where a shuttle takes you to the hotel/hostel you are staying. We asked to all the four shuttle drivers but none of them knew who would take us to our hostel, we did buy a hotel/hostel tranfer by shuttle. After talking to the bus driver, one of the shuttle drivers agreed to take us to our hostel (near the Grey Line terminal). At the end it was not that complicated but had some issues. Maybe a sign at Keflavik airport would help and to make sure that people buying hotel/hostel transfer have a designated shuttle. Overall rating is good, we could get to our hostel and staff was helpful.

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18 January, 2019 by Mr Jose Luis Silva on Grayline Tour

   

It was just perfect

18 January, 2019 by Mr Benjamin Gstettner on Grayline Tour

We got everything that was promised.information all accurate.Will use again

   

Easy to use with good telesales response.

17 January, 2019 by Mr Kevin Saw on Grayline Tour

awesome service

   

the customer service assisted me very well

17 January, 2019 by Ms cinzia alessi on Grayline Tour

Left us behind!!!

   

Gray Line provided a full refund after a mix-up. Nice treatment!

17 January, 2019 by Mr Terence McAteer on Grayline Tour

   

100% recommend

17 January, 2019 by Mr Rhian Horsley on Grayline Tour

First class service

   

All very efficient , could not fault.

16 January, 2019 by Mr Frank Beattie on Grayline Tour

Excellent

   

Excellent friendly staff. We took the golden circle tour and our guide Jakob was superb. His stories and knowledge were informitve and highly entertaining. It was the highlight of our holiday. The driver was highly skilled navigating the icey roads. We felt safe and well looked after. We will recommend Greyline .

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16 January, 2019 by Ms Alison Ducker on Grayline Tour

   

Friendly staff, very helpful, and efficient service. If definitely travel with then again.

16 January, 2019 by Mr James Holmes on Grayline Tour

Brilliant service

   

Great, easy service. Cheaper than some of the other companies so that’s a bonus. Someone’s waited with a sign at arrivals into Iceland and the driver ensured people got on the right bus. Journey was co for table and a few videos played telling us about Iceland. Once as the main bus station for grayline we were directed on to a smaller bus to take us to our hotels. No issues with this. No problems coming back either. Great service all round.

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15 January, 2019 by Mr Jason Hall on Grayline Tour

Reliable service

   

Service was easy to book and very reliable. We missed our bus but were allowed to use it on the next one. The service gets you there on time and the drivers are polite and helpful. Excellent service and competitively priced.

15 January, 2019 by Mrs Amanda Wood on Grayline Tour

First class service

   

First class service.

14 January, 2019 by Mr Alexander Galbraith on Grayline Tour

Excellent

   

Excellent, easy to use and to understand.

14 January, 2019 by Mr Christopher Dawson on Grayline Tour

   

Our airport transfer to Reykjavik was smooth, efficient and very friendly. Highly recommend.

13 January, 2019 by Mrs Helen Sykes on Grayline Tour

Easy to book

   

Simple, straightforward and hassle free

13 January, 2019 by Mr Nick Patrick on Grayline Tour

First class

   

Faultless services will recommended anyone to use your products.

12 January, 2019 by Mr David Henning on Grayline Tour

   

Simon was the best tour guide ever! Sosa was also amazing!

12 January, 2019 by Ms Victoria Lock on Grayline Tour

Good transfer to Reykjavik

   

Bus left in time, guide waited in the arrival hall for check-in and assignment to the bus.

11 January, 2019 by Mrs Gerlinde Schmitter on Grayline Tour

   

Flight delayed. No rep at the airport. No clear signs on where to go.

11 January, 2019 by Mrs Jacqueline Ward on Grayline Tour

Guter Service wenn man es nicht eilig hat

   

Transfer von Flughafen bis vor Hotel hat gut funktioniert. Allerdings musste ich zunächst rund 10 Minuten am vereinbarten Treffpunkt in der Ankunftshalle warten bis ein Ansprechpartner vor Ort war der mir dann mitteilte das der nächste Bus erst in 20 Minuten kommt und erst in 50 Minuten losfahren würde. Allerdings scheint Gray Line etwas günstiger zu sein.

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11 January, 2019 by Mr David Schauperl on Grayline Tour

Fantastic

   

Always on time, very comfy clean coach.

10 January, 2019 by Ms Laura Manning on Grayline Tour

   

Very reliable

10 January, 2019 by Mr LUKE SEAMAN on Grayline Tour

The Best line

   

Always on time and with perfect information from the driver Thank you

10 January, 2019 by Mr Darren Brookfield on Grayline Tour

A quick and simple journey to begin your holiday!

   

I would definitely recommend gray line again as they were very accommodating when our flight was delayed. They have a very effective service to minimise waiting times.

09 January, 2019 by Mrs Amina Abbas on Grayline Tour

Excellent transport service

   

Online booking experience was simple to use. I had to contact customer services regarding an issue, but they got back to me very quickly. When I got to the airport there was a guide showing people where to go. Once everyone had got on the bus - about 45 minutes later we were off. They dropped us off at a bus terminal and then got a smaller bus to the hotel. This seemed like good organisation. Would definitely recommend

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09 January, 2019 by Ms Corinne Firman on Grayline Tour

Great service, low price

   

Great service from grayline, waiting for you at the exit of the airport. Dropping you off at your hotel (with second shuttle) And great prices.

09 January, 2019 by Mr Didier Smets on Grayline Tour

Great pick up on time, friendly tour guides well informed! Thanks

   

Great pick up on time, friendly tour guides well informed! Thanks

08 January, 2019 by Mr Scott Jones on Grayline Tour

Perfect planners! Highly recommended!

   

It was wonderful of them to arrange an alternative bus when our flight was delayed. Perfect timing too. We have also had a few other fantastic tours with Grayline, which I will be reviewing separately.Yes I will surely recommend Grayline to friends and family and anyone who wants to visit Iceland.

08 January, 2019 by Mrs Sharin Joseph on Grayline Tour

   

Fast and reliable!

07 January, 2019 by Mr Bryan Hondros on Grayline Tour

Airport to Hotel bus transfer.

   

Does what it says on the tin - get bus from airport, transfer to a minibus at their depot and dropped outside the hotel. Will use again for transfers.

07 January, 2019 by Mr Andrew Clements on Grayline Tour

Quick and friendly service in both directions

   

Quick and friendly service in both directions. Comfortable and clean busses.

06 January, 2019 by Mr John Ellison on Grayline Tour

Puntuales

   

Se ajustaron al horario todas las veces que reservamos alguno de sus servicios. Sin duda repetiremos.

06 January, 2019 by Mr Pere Sanchez Miranda on Grayline Tour

Great way to get in and out of airport

   

Easy to find at airport. Friendly staff. Clean buses.

06 January, 2019 by Mr Francine Rothkopf on Grayline Tour

Excellent value

   

Both airport transfers and the Circle tour were very well organised. The golden Circle tour was very enjoyable and informative and my 10 year old and 14 year old boys were kept entertained- which is no mean feat. I would definitely recommend Grayline for anyone visiting Reykjavík. Thank you to our tour guide Anna and bus driver Marek. Also , the cafes at the tourist spots were reasonably priced ( compared to normal Reykjavík prices anyway).

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05 January, 2019 by Mrs Karen Davies on Grayline Tour

Prompt and best value for money !

   

Best price and really smooth operation.

05 January, 2019 by Mrs Christine Walker on Grayline Tour

   

All good until we arrived at the last stop - Gullfoss waterfall. Too dark to see anything and dangerous to walk on a slippery path with no lighting.

05 January, 2019 by Mrs Jean Redmond on Grayline Tour

   

The service was punctual and the GrayLine staff was polite and helpful.

04 January, 2019 by Mr Janos Vegh on Grayline Tour

   

More communication between bus drivers to passengers, helping them with regard to which is the correct bus to board. Welcome them aboard and let them know the destination so there is no confusion for passengers . Generally providing more information

04 January, 2019 by Mrs franya Liffers on Grayline Tour

   

Great service

04 January, 2019 by Ms Linda Courtney on Grayline Tour

Really pleased

   

They were prompt with pick ups and flexible with excursion leaving times when this was an option. Overall being reasonably priced, helpful and professional made using Grayline a pleasure.

04 January, 2019 by Ms Khyati Patel on Grayline Tour

   

Great service and very punctual

04 January, 2019 by Mr Dean Hewitt on Grayline Tour

Helpful and reliable

   

Driver really helpful and considerate. He dropped us off at the nearest stop for our B&B at 2am when we didn’t have a clue where we were going!

02 January, 2019 by Mr chris Powell on Grayline Tour

   

Easy. Booked it at the airport once we landed.

01 January, 2019 by Mrs Rebecca Goad on Grayline Tour

Overall very good.

   

Very fast ride to Reykjavik. The next driver took us directly to our drop off point. Finding the bus at Keflavik is a little difficult as signage is not clear once you get outside the airport.

01 January, 2019 by Mr Stephen Weir on Grayline Tour

   

Booking online is really easy. English website is well developed. Communication is easy and fast.

01 January, 2019 by Ms Huaying Li on Grayline Tour

   

Polite and helpful people. Efficient service

31 December, 2018 by Mrs Liz Duncan on Grayline Tour

Prompt and efficient!

   

The arrival liaison was there upon arrival as promised and the bus waiting for us in an easy to find location. The trip into town was smooth and efficient and he dropped us right out front of our hotel. THANK YOU!

31 December, 2018 by Ms Sandra Vardanega on Grayline Tour

   

Reliable, promt and courteous!

31 December, 2018 by Ms Christy Spencer on Grayline Tour

Great service

   

Great service from airport to Reykjavik hotel. They dropped is to the front door. Efficient and good value for Iceland prices

30 December, 2018 by Mrs Stephanie Murray on Grayline Tour

On time and very professional

   

On time and very professional

30 December, 2018 by Mrs Rowena Victorino on Grayline Tour

Nice shuttle service

   

Nice service from the airport to the city. Drivers are professional. And there are a lot of places you can choose as drop off points. Definitely recommend!

30 December, 2018 by Ms XINYU HOU on Grayline Tour

Transfer from the airport to the hotel - smooth

   

Easy to book . Transfer from the airport to the hotel went very smoothly. Our flight landed earlier and we were able to catch ealier coach. Very pleased.

30 December, 2018 by Mrs Joanna Gadd on Grayline Tour

Efficient and professional service

   

I have sent an email with all issues of the tour. I have heard nothing back. We were very dissatisfied with the guide and have asked for a full refund. I will be emailing every day until I get a response.

30 December, 2018 by Ms Alison Davis on Grayline Tour

Great service

   

Lovely service.Comfortable coach.Very friendly staff.

29 December, 2018 by Ms Nicola Ryles on Grayline Tour

   

Great service

29 December, 2018 by Ms Maria McKeogh on Grayline Tour

   

Good

29 December, 2018 by Ms Sim Chu Yiu on Grayline Tour

   

Easy to book, all necessary information given.

28 December, 2018 by Mrs Chloe Boys on Grayline Tour

   

Excellent service. We booked return transfers from airpor. To our hotels. And found it trouble free. Would recomend

28 December, 2018 by Mrs Catherine Meacham on Grayline Tour

TOO BAD

   

My flight was cancelled due to the #Gatwick drones#. I CANNOT even take my grayline coach and I was told there was NO refund policy. I PAID MY MONEY FOR NOTHING.

28 December, 2018 by Mr YIYUN LU on Grayline Tour

   

Easy to use website.

27 December, 2018 by Mr Naveed Khan on Grayline Tour

Excellent customer service

   

The company responded well when we had mistakenly booked at the wrong time for our return to the airport. They quickly contacted the driver who varied his route and picked us up within 10 minutes. Excellent customer service. Thank you.

27 December, 2018 by Mr Dave Ahlquist on Grayline Tour

Cheap and quick service with friendly and helpful staff. Recommended :)

   

Cheap and quick service with friendly and helpful staff. Recommended :)

26 December, 2018 by on Grayline Tour

as expected

   

overall, it is good.

26 December, 2018 by Mr Xikun Li on Grayline Tour

Awesome

   

Booked south shore trip on the 22.dec. Awesome trip and Jakob the tour guide was excellent. Highly recommended.

25 December, 2018 by Mr Khiem Pham on Grayline Tour

Deliver

   

So far used them 4-5 times. Will continue to use them.

24 December, 2018 by Mr Justin Philbrow on Grayline Tour

Efficient transfer direct to hotel

   

The bus transfer was efficient. However there could have been clearer signposting to the bus stop at the airport

24 December, 2018 by Ms Jan Newton on Grayline Tour

   

The booking experience went smoothly, customer service was great! Fast response and professional.

24 December, 2018 by Ms Kim Nguyen on Grayline Tour

Well organised and great communication

   

Prompt and always replied to any queries by email. Good safe coaches Nice informative drivers

23 December, 2018 by Ms Julie Newton on Grayline Tour

   

good no problem

23 December, 2018 by Mr Michael Oesterle on Grayline Tour

Easy and Efficient

   

Very easy and efficient and changed a booking even though the mistake was mine, great service.

23 December, 2018 by Ms Esther Morley on Grayline Tour

Excellent company to use

   

THe online booking is easy to do and very quick and painless

22 December, 2018 by Mr Ian Pollock on Grayline Tour

Amazing northern lights tour

   

Amazing northern lights tour trip with Gray Line. We traveled on 19.12.18 in coach 6 and had an amazing tour guide. We also got to see the lights. Thank you so much!

21 December, 2018 by Mr Mark Gray on Grayline Tour

Great service

   

convenient

21 December, 2018 by Ms Sawanya Nilyok on Grayline Tour

   

With quick and efficient service, Gray Line Iceland was waiting for me in the airport and took care of my luggage and belongings, making sure everything got to my AirBNB quickly and together.

20 December, 2018 by Ms Amanda Shapiro on Grayline Tour

Hina

   

De bonnes indications, personnel accueillant, nous sommes arrivés à notre hôtel comme prévu en 45-50 minutes.

19 December, 2018 by Ms Hinatea Bourne on Grayline Tour

Great service

   

Excellent service and ran on time

17 December, 2018 by Mr James Farmer on Grayline Tour

Easy to navigate and decent price

   

Booking online was easy and the price in comparison with other companies was good.

16 December, 2018 by Mr Firdavs Ogoev on Grayline Tour

   

Good value, friendly service

15 December, 2018 by Mr chris matthews on Grayline Tour

   

Snel te vinden wat ik wilde hebben.

15 December, 2018 by Mrs Grietje Bakker on Grayline Tour

   

We arrived in bad weather and the staff had sure we were safe on our ride in.

14 December, 2018 by Ms Diane Sanchez on Grayline Tour

   

Easy. Prompt. Would use again.

14 December, 2018 by Mrs Chris Baars on Grayline Tour

   

All round great trip!

13 December, 2018 by Mr William Houps on Grayline Tour

Well organised service

   

Easily identified man at airport pointed us to the bus. Well organised service too is to the door of the hotel.

11 December, 2018 by Ms Beverley Robinson on Grayline Tour

   

Punctual.

11 December, 2018 by Mr Stephen Southall on Grayline Tour

   

Super prompt, great service

11 December, 2018 by Ms Tonya Taylor on Grayline Tour

   

Excellent service on time and would definitely book them again

10 December, 2018 by Mrs Susan Weall on Grayline Tour

   

Its fast and easy and very good customer support, if needed.

06 December, 2018 by Ms Shirley Petko on Grayline Tour

Friendly and efficient service.

   

Great service. Clear and easy to use.

06 December, 2018 by Mrs Stephanie Wheatley on Grayline Tour

Very professional company

   

Everyone was very helpful and accommodating

06 December, 2018 by Mr Adam Czyczkan on Grayline Tour

   

informative, on-time, good equipment

04 December, 2018 by Mr sead danovic on Grayline Tour

   

Easy to book online. Clear signage at meeting point in the arrivals area. It was an efficient system of getting people to their hotels.

04 December, 2018 by Ms Dinushani Bandara on Grayline Tour

   

Tour guudes were nice and friendly and knowledgeable. They try to keep the tour fun. Would recomend Grayline to anybody

03 December, 2018 by Ms Krystel Amor Monterde on Grayline Tour

Will Use Again

   

Drivers were professional, on time and exactly what one hopes for in a shuttle service. I was worried about the stop being too far from my hotel (Skuggi) but it was much closer than it looked like on a map - door stop drop off wouldn't have been much closer. Perfect! Bus was clean, comfortable and an upgrade over other shuttle services.

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03 December, 2018 by Ms Erica Hill on Grayline Tour

Quick & easy!

   

It was very easy to book online.

01 December, 2018 by Ms Ida Esguerra on Grayline Tour

   

Transfers ran very smoothly, buses were always on time and drivers were always pleasant.

30 November, 2018 by Mrs Paula Parker on Grayline Tour

   

It took almost 3 hours from time of arrival at airport to my hotel.

30 November, 2018 by Ms Amy White on Grayline Tour

Satisfied customer

   

We were very pleased with our service with Gray Line in Iceland. The staff were very attentive and very prompt with their time.

30 November, 2018 by Mr Wayne Allgaier on Grayline Tour

   

The driver of the mini bus who picked us up from the main bus stop was not courteous and friendly at all, even though we told him that we were staying at radisson 1919 he dropped us at the bus stop 5 and made us walk lot of blocks in cold weather early morning, bus stop 3 was only one block and we even asked him to drop us there but he threw our luggage out and left us in the middle of the road. WOULD NOT BE RECOMMENDING GRAY LINE FOR PICK FROM THE AIRPORT TO ANYONE IN MIAMI

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30 November, 2018 by Mr Amit Hands on Grayline Tour

Proffesional Service

   

Purchased tickets online airport to hotel & return. Good comunication with queries. Seamless connections from bus stops to hotels and vice versa. Would use again.

29 November, 2018 by Mr martin spicer on Grayline Tour

Would recommend Grey Line

   

On time, staff friendly, very efficient, lovely modern bus.

29 November, 2018 by Ms amanda french on Grayline Tour

   

Loved it

29 November, 2018 by Mr Rahul Saini on Grayline Tour

Rekyvik guides and tours

   

Great guides, lovely clean coaches, plenty of stops, we felt engaged on all our trips.. Just brilliant

28 November, 2018 by Mrs Lorraine Carey on Grayline Tour

   

On time, reliable.

28 November, 2018 by Ms Moureen Duxbury on Grayline Tour

   

Really flexible and easy to find in the airport.

28 November, 2018 by Mrs chingling hung on Grayline Tour

   

Easily done, no issues.

27 November, 2018 by Ms Goh Hwee Suan on Grayline Tour

Cheap and cheerful, bog-standard transfers

   

The staff at the pick up from the airport were great and friendly. Return trip not so much. Staff were abrupt and once we arrived at the airport simply opened the hold of the coach then went for a cigarette leaving all the passengers to fight to get their own luggage.

27 November, 2018 by Mr Fynn Ruane on Grayline Tour

Reynir is a phenomenal guide!

   

Reynir is a phenomenal guide. He was our guide for a Golden Circle tour - he is wise, knowledgeable, clearly passionate about Iceland, warm, funny - all in subtle ways. It was comforting to have him as our guide.

27 November, 2018 by Mrs EMMEE TOLENTINO on Grayline Tour

   

A driver didn't take me to the hotel as he had promised. I had to go 15 minutes and look for the hotel in a city I don't know.

26 November, 2018 by Mr Roman Kogan on Grayline Tour

   

Wonderful!

26 November, 2018 by Mr Timothy Rees on Grayline Tour

   

The driver drove very fast considering the conditions though he was a good driver

24 November, 2018 by Mr John Bath on Grayline Tour

Fast and easy transfer

   

Fast, and easy booking process

23 November, 2018 by Mr Thomas Adams on Grayline Tour

   

I choose Hotel drop-off and designated the hotel. Instead due to construction I was dropped off 4 blocks away leaving me to carry 2 heavy bags to the hotel. If my hotel drop-off was not available due to construction I should not have been able to pick my hotel from the list. Instead of leaving me at the closest bus stop unexpectedly.

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22 November, 2018 by Mr Andrew Roulston on Grayline Tour

Mature couple from Ireland

   

Where there at airport waiting for us, showed us where bus was, transfer then to smaller bus to hotel, pleasant journey

21 November, 2018 by Mrs Eileen Worrall on Grayline Tour

   

I used Gray Line 4 times during my trip. Always on time (early even), nice guides, clean vehicles.

20 November, 2018 by Mrs Nicole Visco on Grayline Tour

   

Bussen var försenad och när den väl kom så blev den full direkt för de var FN liten istället för stor sen va nästa buss även den sen. Så allt tog väldigt lång tid.

20 November, 2018 by Mr Pontus Bernsvall on Grayline Tour

Exceptionally.

   

Very friendly drivers and guides. Efficient pick ups and time management. Hassle free and transfers. Exceptionally, informative guide.

19 November, 2018 by Mr David Beaton on Grayline Tour

   

I’ve arrived at night time and it’s raining/ windy, they are very kind enough to dropped me off to my hostel instead on the original drop off.

19 November, 2018 by Ms Claris Capistrano on Grayline Tour

   

The driver was not very friendly we had to throw away our coffee we just bought he told us. He was parked way out in the airport parking lot He told others to put their food away. You should really post that on your web site

18 November, 2018 by Mr Joseph Dwyer on Grayline Tour

Wrong bus but we got to our destination ok

   

Bus travel to hotel worked well. Instructions received on arrival were a bit vague and I think we probably got on the wrong bus as a result but we ended up in the right place.. so it worked in the end

18 November, 2018 by Mr Huw Edwards on Grayline Tour

   

So efficient.. buses were clean.. staff were great.. so friendly and informative

17 November, 2018 by Ms Fiadhna McMonagle on Grayline Tour

   

Comfortable, helpful staff. Would recommend.

17 November, 2018 by Ms Tara Curry on Grayline Tour

   

Efficient and friendly service.

17 November, 2018 by Ms Linda Applin on Grayline Tour

Airport Transfer

   

Excellent service. On time pickup and dropoff. Would recommend this Company.

17 November, 2018 by Mr Derek Hynds on Grayline Tour

   

I missed my bus by a few minutes due to a late plane. The driver of the next bus kindly let me on even though it wasn’t due to leave for ages so I didn’t have to wait in the cold. It was clearly explained which shuttle bus I needed and i was given clear directions from the bus stop to my hotel

17 November, 2018 by Ms Rhiannon Beswick on Grayline Tour

Good airport transfer.

   

Transfer from airport to hotel was fine and staff very helpful. Had a bit of a problem finding their rep when we arrived as the sign he had wasn't displayed very clearly so we had a bot of a walk round to find him.

16 November, 2018 by Mr Tony Turvey on Grayline Tour

Hotel to Airport transportation

   

I found the booking experience online to be very easy, user friendly.

16 November, 2018 by Ms Joanne Ortiz Rodriguez on Grayline Tour

   

When we arrived at the airport we could not find a Grayline Rep in the airport. Could not find bus in parking lot. After much searching we found the driver who said the greeter was sick. We we the last drop off and had asked for the Canopy by Hilton by the driver made us get out and walk as he was tried of the traffic. Didn't even tell us which way to walk....in the dark with our luggage.

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16 November, 2018 by Ms Caroline Zavitz on Grayline Tour

fun and funny tour!

   

i had a wonderful tour and the tour guide was very funny. get trip!

14 November, 2018 by Ms hedy watrous on Grayline Tour

Incredible scenery. Never seen anything like it!

   

The tour was amazing. Took us to see things that I have never seen anything like in my life. The staff were friendly and informative. I would go again tomorrow.

14 November, 2018 by Mr Alex Hagel on Grayline Tour

Excellent Service

   

Very straightforward and the documentation was clear.

14 November, 2018 by Mr ALAN COULTHARD on Grayline Tour

Great company

   

Very easy to use and plenty of information

13 November, 2018 by Mrs Carolyn Oliver on Grayline Tour

   

We were very satisfied with the manner in which we were picked-up from the Airport and dropped at the gate of our Hotel

13 November, 2018 by Mr Ananjan Datta on Grayline Tour

On time and easy to book

   

Simple online booking.

12 November, 2018 by Ms Hannah Edwards on Grayline Tour

Great service.

   

Fast and efficient service. We had to transfer into a minibus once we got closer to Reykjavik but it was very quick and organized. Dropped us off at our hotel door. Would definitely use again.

12 November, 2018 by Ms Annie Ly on Grayline Tour

   

Punctual service! Well organized and easy to find.

12 November, 2018 by Mrs Amy Crawshaw on Grayline Tour

   

easy

12 November, 2018 by Mr Philip Major on Grayline Tour

Brilliant customer service.

   

We purchased several items with gray line, airport transfers, a game of thrones tour and a northern lights tours. Unfortunately, we had some difficulties and couldn't fly out to Iceland as planned, instead we were 24 hours late. Gray line were amazing and changed our bookings around with no fee and no fuss. They made what could have been a disaster an amazing trip. We used the hotel pick up / drop off options, which were efficient and convenient. The northern lights tour was also really well planned, we went to two locations and got the most incredible views. Of course, they are a natural phenomena and therefore cannot be guaranteed, but gray line do allow you to return of you do not see them. The other tour we went on was the game of thrones location tour. Again, this was brilliant. Our guide, Theo, was amazing. His humour and stories make the day so enjoyable. You learn and see a lot.

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11 November, 2018 by Mr Stephen Golder on Grayline Tour

   

Leave on time

10 November, 2018 by Ms Abigail Tucker on Grayline Tour

Love Gray Line Iceland

   

Superb tour guides. The last two where Oliver (for the Golden Circle Express, and Alli (Elli) for the Inside the Glacier tour. This is my third trip to Iceland, where I used Gray Line for all my transportation, and tours, and loved it.

10 November, 2018 by Mr Mohammad Al-Abdullah on Grayline Tour

Simple airport transfer

   

Friendly efficient staff, smooth journey in comfortable coach. They had to drop us round the corner from our accommodation as it was just inside the no bus zone, but was a 2 minute walk

10 November, 2018 by Ms Heather Mills on Grayline Tour

   

La persona del shuttle fue muy amable e hizo el paseo muy agradable, lo único fue que nunca llegó nadie dentro del aeropuerto, el bus estaba parqueado del otro lado y tuve que caminar y preguntar si ese era, nadie nos explico, eso podría mejorar.

09 November, 2018 by Ms Andrea Ceballos on Grayline Tour

Good way to get to the city

   

Bus was nice and clean. Bit of a struggle to walk to the bus in the wind that morning but it was all easy to find and we got to our hotel stop in good time :) Ended up being cheaper than the flybys by a bit when we booked which was also nice.

07 November, 2018 by Ms Raheesa Nazarali on Grayline Tour

   

Worth recommending. Some issues with finfing my reservation thou.

07 November, 2018 by Mr Kamil Zaborowski on Grayline Tour

   

Service was great, staff were polite, great pick up and drop of service along with a very efficient entry/exit system

07 November, 2018 by Mr EAMON MCLAUGHLIN on Grayline Tour

   

Excellent transfers and highly informative guides on trips. Also they help find out lost credit card so quickly. Book with confidence

06 November, 2018 by Mrs Yolande Humphreys on Grayline Tour

Fuss free and easy!

   

Fuss free and easy!

06 November, 2018 by Ms Ying Hui Chang on Grayline Tour

   

Would be nice if the driver would help with luggage

06 November, 2018 by Ms carolyn castillo on Grayline Tour

   

The booking online experience was fine. But I was disappointed in the confusion as to where people were going. It was only three of us and I was told that we were going to the Grey Lines terminal and sent this address to my friend who was picking me up. Then one of the passengers asked to be dropped at a hostel and this was accommodated, but without telling me. So the 45 minute drive time, turned into over an hour and my friend was waiting for me. If I had know about the first drop off, I would have told her to meet me there instead. We left late as well. I will try one of the other services next time.

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06 November, 2018 by Ms Patti Bruns on Grayline Tour

Seamless service

   

We booked the transfer from Keflavik to our hotel in Reykjavik and it all went very smoothly and to plan. The staff were there to meet us in the arrival hall, were friendly and advised us where to get the bus. The coach took us to the Grayline depot where a minibus was waiting to take us to the hotel. All worked seamlessly.

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06 November, 2018 by Mr Kenneth Wright on Grayline Tour

   

GreyLine customer service is excellent!! I had one traveller drop out and they refunded me right away. I also left my purse on the bus by accident and they returned it to me within an hour. I'm so impressed, and would highly recommend them.

05 November, 2018 by Ms Meghan Mahajan on Grayline Tour

Great service

   

Easy to use service. Pick up points were easy to access. Staff were very courteous and professional. Took away the worry of getting from airport to our hotel. Would use company again.

04 November, 2018 by Mrs Felicity Watson on Grayline Tour

   

Online booking was as expected but instructions and pick up is like everything in Iceland ( tours etc)very haphazard

04 November, 2018 by Ms CHARLOTTE BIRKETT on Grayline Tour

book it!

   

really efficient service would definitely recommend grey line airport transfer

01 November, 2018 by Mrs Zoe Wallace on Grayline Tour

   

Tell your drivers to know the areas they are dropping off customers. My driver on Friday left me and not even in guest house told me to walk 5 blocks and turn left . He was wrong I had no Internet connection on how to search the address was lost for 30 min in the cold and has to go to a restaurant and the owner kindly help.. I was in shock he just said I'm pretty sure and sorry and left me there. Be service ..pick up was very late from the hotel .

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31 October, 2018 by Ms Astrid Zelaya Melendez on Grayline Tour

   

friendly and helpful staff,great bus journey to hotel

30 October, 2018 by Mr Simon Pattison on Grayline Tour

   

Reliable service and really nice crew!

30 October, 2018 by on Grayline Tour

   

The booking process was simple and straightforward.

29 October, 2018 by Ms Jasmin Choudhury on Grayline Tour

   

Good Service at thirty past four am waiting for me at the stop Near the hotel

28 October, 2018 by Mr Daniele Fiaschi on Grayline Tour

   

My pickup was 6am at Kopavagur to Keflavik Airport. The driver knew that i was rushing to pick up spot and patiently talked to me to calm me down.

28 October, 2018 by Ms Suhaila Ghani on Grayline Tour

   

Geweldig!

28 October, 2018 by Mrs Ashiana Leakat on Grayline Tour

Can?t fault

   

Fabulous service, covered everything you needed! Also any changes to tours because of weather and safety we were contacted with plenty of time for us to do something else with recommendations. Also the response time is exceptionally quick, we were very impressed in how quick and informative they were.

28 October, 2018 by Ms Carly Ayre on Grayline Tour

Best option for traveling

   

Made traveling from the airport to my hotel simple and easy. Buses were also clean and comfortable.

28 October, 2018 by Mr Alexander Chen on Grayline Tour

Great company!

   

Booking online was very easy, contact with staff was also easy when I had questions

27 October, 2018 by Mrs Phoenix Silverback on Grayline Tour

   

Service efficace, ponctuel, conforme à ce que j'en attendait. Certains chauffeurs semblent blasés, ou fatigués, mais ils font bien leur travail.

27 October, 2018 by m Jean-Luc NAU on Grayline Tour

Straight forward and easy to Book

   

Easy to book on line prior to leaving for our holiday

26 October, 2018 by Mr Trevor Jones on Grayline Tour

   

The bus was on time both to and from the hotel. Comfortable seats and clean bus.

26 October, 2018 by Mrs Lynn Templeton on Grayline Tour

   

Nice comfortable Coach and polite staff.

26 October, 2018 by Mr Matthew O'Shea on Grayline Tour

   

Easy to bracket in pickup time relative to flight arrival.

25 October, 2018 by Mr William Condon on Grayline Tour

   

Very organised.

25 October, 2018 by Mrs yee tsin LEE on Grayline Tour

   

Very easy to book online

25 October, 2018 by Mr Anil Kaushal on Grayline Tour

   

 

25 October, 2018 by Mr David King on Grayline Tour

On-time and easy to use

   

Would use grayline again

24 October, 2018 by Mr Abu Nazir on Grayline Tour

   

Company rep in the airport was not wearing corporate clothing and therefore not easy to identify from other customers. A little confused on the coach before leaving the airport as tickets and destination bus stop checked numerous times by driver and two other company reps. However, overall the coach took us to the right place in a timely manner and despite having no directions from the bus stop to the hotel, we arrived as planned.

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20 October, 2018 by Mr Philip Tatum on Grayline Tour

Booked to 8:30, waited 1h. Plugs not working inside. Got the wrong adress

   

I booked it online to 8:30 to 8:45 leaving the airport. Got to the stop before that time, waited on the cold and rain for 1h. They got there close to 9:30. The socket plugs inside were not working, my phone was dead. I gave the adress 3 times and still they got it wrong. Got to my accomodation around 11:30. Terrible service

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20 October, 2018 by Mr Joao Baptista on Grayline Tour

   

I would recommend them , I was hoping they might do a stop t blue Lagoon but this not offered on way from or to the airport. Good service though

19 October, 2018 by Ms Beverley Griffin on Grayline Tour

Very efficient

   

Great efficient service, easy to find rep in airport. Got through airport quicker than expected, just got on next bus. Very good. Dropped by side of hotel, great service

19 October, 2018 by Ms Gail Dobson on Grayline Tour

   

We found the round-trip ride from Keflavik Airport to Reykjavik to be very convenient. We were dropped off close to our hotel, just a short walk, and were picked up at the same location to return to Keflavik. All went very well.

18 October, 2018 by Mrs Joanna Denis on Grayline Tour

   

Excellent ! La guide était très sympathique et professionnelle. Nous avons passé une journée inoubliable ! Je recommande fortement !

18 October, 2018 by Mrs EL BOURY RHITA on Grayline Tour

good service

   

Good value,punctual service,I could not fault it.

17 October, 2018 by Mr STUART GLOVER on Grayline Tour

Great service.

   

Great service, perhaps indications as to where bus would be located would be appreciated.

17 October, 2018 by Mr William Carson on Grayline Tour

Great service most trips!

   

Great service most journeys, always punctual and on time with friendly staff. Great value. Our last Grayline journey was from Natura to the airport 4.30 pickup on 15th October. The woman driving the bus was abrupt and made no attempt to assist anyone loading luggage just barking 'put in back'. It's a shame our last experience was the only negative!

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16 October, 2018 by Ms Isabelle Needham on Grayline Tour

Reliable, efficient and smooth

   

On time. efficient, polite and clean coaches

16 October, 2018 by Mr Geoff Norris on Grayline Tour

Great Service

   

Gray Line Iceland is the way to go! They had usb sockets to charge my phone, WiFi that works and got me to my destination quickly and safely! I would use them again.

16 October, 2018 by Ms Ashley Jackson on Grayline Tour

Exellent

   

Very prompt service when travelling to & from airport & very enjoyable Golden Circle Tour taken with Grayline.Very happy

15 October, 2018 by Mrs Claire Lawrence on Grayline Tour

   

The bus was there when we wanted to leave the airport. Took us to the terminal and then shuttled us to the City Hall.

15 October, 2018 by Mr Walter Fortney on Grayline Tour

Not the most helpful driver

   

More complicated than it needed to be

15 October, 2018 by Mr John Robert Potter on Grayline Tour

   

Good professional service . On time

15 October, 2018 by Mrs Harinder Virdee on Grayline Tour

Excellent service

   

Excellent service

15 October, 2018 by Mr Gary Nesbit on Grayline Tour

Better customer service on the phone, don?t be so defensive.

   

I have booked multipual tours with grayline. The booking and confirmation was very quick. There was a little accident, primarily I was responsible for it: I booked a wrong airport bus time. When I called on the phone and found out that I put down 5am instead of 5pm instead of 5pm in the afternoon, the person who spoke on the phone was not very nice.

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15 October, 2018 by Ms Li Qin on Grayline Tour

   

Very friendly service, used as the transfer between hotel & airport. I'm sure the excursions would be just as pleasant. Nice, clean comfortable buses & the drivers helpful in taking & loading cases.

14 October, 2018 by Mrs Clare Bainbridge on Grayline Tour

   

Easy and nice

13 October, 2018 by Mr Sandi Orlic on Grayline Tour

   

Experience went smoothly on both arrival at airport, then pick up from the hotel back to the airport.

13 October, 2018 by Ms Andrea Ulery on Grayline Tour

Gray Line Conquers Iceland

   

Very easy to use and print out vouchers. Details of tours clear and easy to follow though duplication between tours a bit disappointing. Buses very clean and well presented. Tour guides very knowledgeable, especially the man on Monday 8 October on black beach tour. Pick up and drop-off service excellent. Time spent at destinations could have been a bit longer as felt a bit rushed at times. Would recommend Gray Line to friends and family as a great way to see parts of Iceland.

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12 October, 2018 by Mr Ian Edwards on Grayline Tour

   

Bra och kunniga guider. Har anlitat Gray Line under många års tid och är nöjd. Rekommenderar alltid Gray Line.

12 October, 2018 by on Grayline Tour

   

The service has been fantastic and the trips excellent value. Interesting with caring staff.

12 October, 2018 by Ms Laurie Matthew on Grayline Tour

   

Easy to book on the website.

10 October, 2018 by Mrs Joyce Jennings on Grayline Tour

   

Bureau et personne de référence à l’aerô port pas visible à la sortie après réception des bagages. Bon bus et bon voyage de l’aéroport à la ville. Bonne connexion wifi. Pas assez d’info pour la suite après la 1ère gare de bus vers les différents autres points d’arrets

10 October, 2018 by Mrs Michele Toussaint on Grayline Tour

on time and efficient.

   

easy booking.

10 October, 2018 by Ms Anna Liu on Grayline Tour

Brilliant tour company. Guides very friendly!

   

Easy and straight forward.

09 October, 2018 by Ms Mandy Leonard on Grayline Tour

   

Overall good. Easy to find them in the airport. Not the friendliest of stdff, but they brought me to where I needed to go

09 October, 2018 by Ms Sarah Platzer on Grayline Tour

   

We arrived the airport having heavy rain and a lot of people in the arrival area to look for bus transfer. The Gary line did not have a big sign so we tried to ask other transfer company where the Gary line transfer. Finally we saw some staff wear the logo jacket. When we arrived to bus terminal. Everyone would transfer other mini bus to the hotel. Staff took out all the luggages from the big bus for passengers to transfer to mini bus. The bus driver didn't know which bus number to which hotel before arriving bus terminal. Because of heavy rain, our luggage was soaking to wait for them to let us know the mini bus number. They should have organised the mini bus number before arriving the bus terminal also have have a big sign in the airport easy to find them

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09 October, 2018 by Ms JUT LI LAU on Grayline Tour

   

Promptness of buses, cleanliness and friendliness of drivers and staff in main office

09 October, 2018 by Mr Simon Spurr on Grayline Tour

   

Great service!

08 October, 2018 by Ms swapna mathew on Grayline Tour

Great no fuss service

   

It was great

08 October, 2018 by Mr Nelson Batchelor on Grayline Tour

   

Someone met me following arrivals and told me to wait until designated time and then walk to meet the bus. It wasn't clear exactly where the bus would be parked. It might be a good idea to have a sign with exact directions. Service from airport to my hotel was very good and efficient.

08 October, 2018 by Mr Arnie Lee on Grayline Tour

   

Our flight was early and they were able to change our bus assignment to an earlier bus. We were delivered promptly to our hotel without incident.

08 October, 2018 by Mrs Deborah Doherty on Grayline Tour

Well organized

   

Satisfied

07 October, 2018 by Mr Robert Cumming on Grayline Tour

Way too many hotel pick ups and drop offs and changing buses

   

It was a reliable service and staff superb, couldn't fault them! But supposed to be around an hour from hotel pick up to the airport, and both ways was over an hour and a half picking up and dropping off other people, and having to change buses...so laborious and time consuming and tiring..especially after a long flight. In hindsight, should have paid extra and got a taxi.

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05 October, 2018 by Mrs Susan Austin on Grayline Tour

   

Easy to book, always on time, Wi-Fi on all their buses

05 October, 2018 by Mrs Iwona kolsut on Grayline Tour

   

It was a well organized transfer, I 'm very satisfied. Strongly recommend them.

05 October, 2018 by Mr Csilla Dobai on Grayline Tour

Great bus with Wi-Fi

   

There was someone waiting at the airport as soon as you walk out with an orange vest. Bus was nice with Wi-Fi

03 October, 2018 by Ms Judith Rodriguez on Grayline Tour

   

super cozy ride from the hotel to the airport

03 October, 2018 by Mr roy gordon on Grayline Tour

Great company, great tours, great service. All in all GREAT :-)

   

We did the classic golden circle tour and the northern lights Mystery tour (which we saw) Great company, great tours, great service. All in all GREAT :-)

03 October, 2018 by Mr Mark Taylor on Grayline Tour

Pick up at Keflavik airport was very easy, driver was friendly and helpful.

   

Booking was easy. Greet staff and driver were friendly and helpful.

03 October, 2018 by Ms Lauren Kelly on Grayline Tour

   

Great cheap and simple.

02 October, 2018 by Mr James Vieau on Grayline Tour

Great experience with gray line

   

Easy to book

02 October, 2018 by Mr Benny Loo on Grayline Tour

Jamed in like sardines

   

You jam too many people into the minibus, very hard on me and my luggage. I would not recommend you.

01 October, 2018 by Mr Herbert Bellinger on Grayline Tour

Great company which I will recommend to all

   

Outstanding service

01 October, 2018 by Mr SAM MCEWAN on Grayline Tour

   

It was simple and exact - choose your destination hotel, time when you want to travel and that's it.

01 October, 2018 by Mr Predrag Krasulja on Grayline Tour

Punctual

   

Punctual

01 October, 2018 by Mr Mathan Ramalingam on Grayline Tour

Efficient

   

Organised and accommodating.

30 September, 2018 by Ms Kristel Tablada on Grayline Tour

   

I previously had a very bad experience with Gray Line in another destination. I was hesitant to use the company again.. However, this trip the service was great and I would use again and would recommend Gray Line Iceland to anyone coming to Iceland for getting from and back to the airport.

30 September, 2018 by Mrs Ellen Sills on Grayline Tour

Great choice!

   

Easy to book, easy to find and very nice workers. Very comfortable bus.

29 September, 2018 by Ms Becky Branch on Grayline Tour

Excellent service, friendly staff!

   

Excellent service, friendly staff! Clear signage and direction. Will use this service in the future...

28 September, 2018 by Mr Leroy Garwood Blimegger Jr on Grayline Tour

Very efficient.

   

I found Gray Line to be very efficient and great time keepers. Lovely staff...both drivers and tour guides. A very professional company which I had confidence in. My one issue with Gray Line is the time allowed at the sites we visited...especially at the Jokulsárlón glacier lagoon. Having travelled so far to see this amazing sight we felt quite rushed in taking it all in. We took the boat ride which decreased our time on shore and quite literally had to run to the Diamond beach to catch a glimpse of the icebergs floating out to sea. I appreciate that it's a long journey and the coach driver has to have required rest breaks but, on a journey this long maybe two drivers would be a better option? That is my only issue with Gray Line...I feel that the company try to cram too much in on the tours. It's leap off the coach...snap some photos and dash back asap to keep on schedule. This also happened on the Golden Circle tour...in fact it became a running joke with other passengers too...we felt a bit like greyhounds out of the traps! Would I use Gray Line again? Yes, I would, if only for their expertise and lovely staff. Tops marks for time keeping and comfortable coaches.

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27 September, 2018 by Mrs Maria Boylan on Grayline Tour

Excellent

   

Service is excellent, on time.

27 September, 2018 by Mr Kai Heng CHENG on Grayline Tour

   

It was easy to do as no issues

27 September, 2018 by Mrs Lynn Campbell on Grayline Tour

Great company, well recommended.

   

Prompt, welcoming, professional: made the whole journey really easy. Will definitely book with Gray Line again when I make a return visit, hopefully soon!

27 September, 2018 by Mrs Elizabeth Heffner on Grayline Tour

Prompt, reliable

   

The Grayline staff member was exactly where he was supposed to be when he was supposed to be. The ride was pleasant, prompt and uneventful. Just what you want when entering a foreign country!

27 September, 2018 by Mr Walter Crain on Grayline Tour

   

Hat alles hervorragend geklappt

27 September, 2018 by Mr Markus Ellerbrock on Grayline Tour

Great service

   

I was really pleased that there were compan representatives waiting at arrivals who assisted us. They directed us to the bus. The bus left on time and the driving was really safe. The coach was comfortable. The transfer to the shuttles was smooth. An excellent service.

27 September, 2018 by Mr Leonard Smeaton on Grayline Tour

Muy bien

   

Buen servicio para ir al aeropuerto. Ningún problema y todo correcto.

26 September, 2018 by Mr CARLOS ALBERTO HUERTAS MERCADER on Grayline Tour

   

Enkelt att beställa fram och tillbaka transport mellan flygplatsen och hotellet, till ett rätt bra pris. Bussarna var rena och rätt så nya. Chaufförerna hjälpte till med bagaget. BRA.

26 September, 2018 by Mr Stig Lindqvist on Grayline Tour

Seamless Experience

   

Booking my ticket was easy but two things would have made it better: a link to (or embedded) currency conversion calculator, and a Google (or other) map that indicates where the smaller guesthouses are in relation to the bus stops.

26 September, 2018 by Ms Anne Lies on Grayline Tour

Reliable and efficient service

   

Reliable and efficient service and really helpful staff online/face to face. This is the second time I have used Grayline when travelling alone in Iceland. They pick up when they say they will, comfortable coaches and overall a great service. Thank you.

26 September, 2018 by Ms Elizabeth McCulloch on Grayline Tour

Sehr guter Tourveranstalter

   

Wir haben mehrere Ausflüge gebucht. Hat immer alles super geklappt. Personal sehr nett. Kann man nur weiterempfehlen.

25 September, 2018 by Herr Frank Benesch on Grayline Tour

Einfach und unkompliziert

   

Einfache Buchung sowie einfacher und unkomplizierter Transfer.

24 September, 2018 by Mr Andreas Wild on Grayline Tour

Easy and quick

   

Super easy and not much to it!

24 September, 2018 by Ms Abigail Hausman on Grayline Tour

Good service on time comfortable coaches, pick up not hotel but in street

   

On time and where they said they would be. Not quite a hotel pick up, when you have to walk to the next street and wait up to 1/2 hour in potentially foul weather. But then all the bus and tour companies appear do this. Not really acceptable when not advertised as this prior to booking.

24 September, 2018 by Mr Jonathan Hillyer on Grayline Tour

On time, very reliable, excellent service

   

Excellent service and very well on time

24 September, 2018 by Mrs Mary Catherine Barcelona on Grayline Tour

   

공항에서 FlyBus는 바로 보였는데 Gray Line Bus는 한참을 힘들게 찾았습니다. ^^;;; 공항에서 숙소까지 마음놓고 편하게 이동할 수 있어서 좋았습니다.

23 September, 2018 by Ms SHOHUY LEE on Grayline Tour

   

Easy and aficent on time as promised

23 September, 2018 by Mr Shraga Katz on Grayline Tour

Excellent, beyond expection

   

Wonderful, beyond expection

23 September, 2018 by Mr Brian Sarsfield on Grayline Tour

Great , on time service

   

Most economical transportationon from airport, on time, and easily located

23 September, 2018 by Mr donna eynon on Grayline Tour

   

I booked the wrong time on line - the staff at GrayLine corrected this quickly and smoothly.

22 September, 2018 by Ms Brenda Pullen on Grayline Tour

   

Alt gik som planlagt. Vi var på "inside the vulcano" "Golden circle" og "secret lagune" Fantastiske guider som fortalte historie, natur og nutiden på Island: Christina og en helt fantastisk mandlig guide som vi ikke husker navnet på. Alt i alt et firma som klart kan anbefales at bruge.

22 September, 2018 by on Grayline Tour

   

On time and courteous. I would book them again.

22 September, 2018 by Mrs Candice Roy on Grayline Tour

Nice and easy transfer from Rekyjavik airport to town and hotels.

   

Very easy booking airport transfer! Recieved prompt email with all booking details.

21 September, 2018 by Ms Carol Broderick on Grayline Tour

Good service

   

Our transfer to Reykjavík was well organised. The bus was modern and comfortable. The driver was very helpful and even gave us a piece of advise on how to hunt northern lights in Reykjavík (we were pretty far from the city center). We highly recommend this company :)

20 September, 2018 by Ms Paula Gruca on Grayline Tour

   

Good service. No problems at all! I recommend it!

20 September, 2018 by Mr Luis Batista on Grayline Tour

Good airport transfer

   

Good airport transfer

20 September, 2018 by Ms Denise Pearson on Grayline Tour

???

   

機場大廳Gray line 的員工很好辨識,車子很新、司機開車技術平穩,到bus terminal 換小車到飯店也很快,比回程blue lagoon搭配的機場接送服務好!

19 September, 2018 by ?? CHEN LING HSU on Grayline Tour

   

Vale todo o dinheiro pago. É uma excursão muito completa que mostra a grandeza da natureza e a beleza da Islândia. Tivemos um guia excelente, o melhor na nossa opinião. Obrigado Simon, obrigado Gray Line.

19 September, 2018 by on Grayline Tour

   

Pickup at the airport went well but the shuttle from Greylines terminal to the residence was poor. We stayed in an apartment complex downtown and they didn’t take the time to check the address for the location. They sent us on the wrong shuttle to a stop a half mile away when there was another stop two blocks away. It was starting to rain and we hadn’t been to this location before and we’re not sure of the best route.

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19 September, 2018 by Mr Dale St Laurent on Grayline Tour

Connection straight to hotel very good setvice

   

Connection straight to hotel very good setvice

18 September, 2018 by Mr PHIL RANDALL on Grayline Tour

   

Sehr pünktlich, sauber und zuverlässig. Vielen Dank!

18 September, 2018 by Mr Timothy Jung on Grayline Tour

Great def recommend

   

Great fast efficient

16 September, 2018 by Ms mei yi li on Grayline Tour

Awesome experience

   

The tour was awesome. Our guide told us a lot about historical and geological facts about the Golden Circle sites. Even though we had few time in some places, I understand that we needed to do that way so we could see everything on schedule. The tour was awesome and I truly recommend.

16 September, 2018 by Mr Fabio Valverde on Grayline Tour

Simple online booking process

   

Very simple online booking process. The bus drivers were on time and extremely helpful.

13 September, 2018 by Mr Patrick Cousine on Grayline Tour

   

Nice and easy ;)

13 September, 2018 by Mr Andrej Zajec on Grayline Tour

Great drivers. Flexible times

   

Lovely and helpful drivers. Didn't like that one had to fill lots of info out to use the WIFI.

11 September, 2018 by Ms Donna Soave on Grayline Tour

   

There was a bus waiting at the airport, even thou we arrived early. Then when we got on the bus he was ready to leave. The ride into Reykavik was a smooth and comfortable. Then the ride in the small bus was smooth and fast to the hotel. The best way to go from the airport.

11 September, 2018 by Ms Georganna Bradley on Grayline Tour

Easy transaction & speedy service

   

We didn’t have to wait long at all. Plenty of room on the bus and was a nice ride. Only thing that could’ve made it easier was having the bus or pick up place marked.

10 September, 2018 by Ms Mary Coster on Grayline Tour

   

Very easy way to get to and from Reykjavík and the airport. I always find the staff very friendly and helpful. They are the only company I would recommend.

10 September, 2018 by Mrs Wendy Boothe on Grayline Tour

   

Excellent staff, easy booking

09 September, 2018 by Mr Michael Rasmussen on Grayline Tour

   

Informations via mail précises, timing et heure de rendez-vs respectés. Bref parfait avec en plus la gentillesse des chauffeurs

09 September, 2018 by Mrs Catherine Laurent on Grayline Tour

   

The website is clear, perhaps have a map of Reykjavik to help choose the right bus station to stop at.

08 September, 2018 by Ms Sarah Saint-Hilaire on Grayline Tour

Very easy ... two Grayline employees was holding up the Grayline signs .

   

Runs every hour only. Our flight was scheduled for 10:30 am but arrived at 10:00 am. We arrived at the exit after immigration around 10:35 am and had to wait for the 11:30 am Bus. The bus took us to the Grayline terminal then we got off to the smaller shuttle that took us the Bus stop number 7. Very convenient and smooth ride.

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08 September, 2018 by Mr Karen Szeto on Grayline Tour

Good service.

   

Good service, on time, comfortable, polite.

07 September, 2018 by Mr Andrew Phillips on Grayline Tour

   

good

07 September, 2018 by Mrs Suhyun Kim on Grayline Tour

   

Fanns ingen personal i ankomsthallen, hittade även ingen skylt som visade vägen till bussen som låg ca 150 m bort vid parkeringen..annars funkade det bra..frågade en taxichaufför om vart Gray Line bussarna fanns

06 September, 2018 by Mr Ronnye Molnar on Grayline Tour

   

Comfortable economical and convinient

05 September, 2018 by Mr Satish Rakshale on Grayline Tour

I was impressed

   

Great drivers, quick and efficient system. I was impressed and would totally recommend this service.

05 September, 2018 by Ms karina nascimento on Grayline Tour

Excellent Transfer to Reykjavik

   

The booking experience was very straightforward.

04 September, 2018 by Mrs Monica Kirwan on Grayline Tour

Prompt, friendly and safe drivers

   

On time, very friendly and safe drivers. Would definitely recommend. Suggestion to future customers: If your voucher states that the pickup starts at a certain time, believe it! This service was exactly on time for our pick up.

02 September, 2018 by Ms Lynn Burks on Grayline Tour

Great Way to Travel from the Airport

   

Great way to get to Reykjavik from the Airport. Much better experience than what I heard from others who used another service.

02 September, 2018 by Mr William Ubbing on Grayline Tour

   

Quite easy ans comfortable

01 September, 2018 by Mrs Antje Lindner on Grayline Tour

Easy trip at a good price

   

On time, good riding experience, dropped off close to hotel. Good price too!! Highly recommend.

01 September, 2018 by Ms Joan Gray on Grayline Tour

   

Very efficient processes. More comfortable and roomy seating than that of your competitors in Reyjkavik.

01 September, 2018 by Mr Gary Klauber on Grayline Tour

Great airport express

   

Great range of locations and easy to used but can I suggest you make it clear where in the old harbour you pick up as we’re on a small ship and didn’t know where best pick up was

01 September, 2018 by Ms Carol Fripp on Grayline Tour

   

It was easy enough to book this airport transfer online.

01 September, 2018 by Mrs Sandy Leybold on Grayline Tour

Very bad service.

   

Ordered and plaid for transport from the airport directly to hotel in Reykjavik. Bus transfer from airport to bus terminal ok. Shifted to small bus as planned, but driver stopped and asked us to leave the bus in the opposite end of Laugavegur , at Hlemmur, than our hotel. Told him but he requsted us to lease the bus. We had to walk to the other end of this long street with all our luggage. There are several possibilities to stop the bus very near to Laugavegur 1. Flybus stops less than 100 meters from this address. Very bad service and next time, which will be in October, I will absolutely book my ticket at Flybus and get what they promise and what I pay for.

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31 August, 2018 by on Grayline Tour

Average service

   

We were picked up in a smaller coaster from the airport which had rather small seats and was kind of uncomfortable to sit through 50 minutes. Return to airport was in a bigger bus which was comfortable. Wifi was a plus.

31 August, 2018 by Mr Khurram Rashid on Grayline Tour

Great experience!

   

We booked both the Rekyavik City Tour and the Golden Circle Tour as well as transportation to and from the airport in Keflavik and were very happy with our experiences. The tour guides were knowledgeable, funny, and patient when we were late returning to the bus and the airport transporters helped us with our heavy bags!

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30 August, 2018 by Ms Linda Slack on Grayline Tour

Iceland Airport Transfer

   

Representatives all professional, service efficient. Way finding easy.

30 August, 2018 by Mrs Joyce Pocha on Grayline Tour

   

Easy and quick

30 August, 2018 by Mr gordon smith on Grayline Tour

   

Gray line buses are comfortable, service is on time, and this is the best and cheapest airport transfer that I could find.

30 August, 2018 by Ms Alexandra Rocha on Grayline Tour

Great value of money...

   

I had booked for a later journey but flight reached before time and we (4) were accommodated in the earlier service.

29 August, 2018 by Mr Amit Kumar on Grayline Tour

   

Accessible and easy to do

29 August, 2018 by Mr Alistair Gillan on Grayline Tour

   

We were not able to do this tour and received a partial refund.

29 August, 2018 by Ms Lisa Spry on Grayline Tour

Great service

   

Excellent pick up from the hotel at 5.30am.

28 August, 2018 by Mrs Yasmeen Wakeman on Grayline Tour

Overall a good experience

   

Great way to get to our hotel from Keflavík. Bus was comfortable! Reason for 4 stars is there seemed to be confusion among the drivers at the main grey line station in Reykjavik who would take us to our hotel.

28 August, 2018 by Mr ERNESTO DE JESUS on Grayline Tour

   

great

27 August, 2018 by Mr swapnil jain on Grayline Tour

   

Awesome service! We had prebooked tickets but our plane arrived early and we were able to hop on an earlier departure without issue.

25 August, 2018 by Ms Samantha Bihun on Grayline Tour

left to wonder for myself

   

drop off was at the nearest bus stop a not at THE GUEST HOUSE

23 August, 2018 by Mr MARTIN CHIRCOP on Grayline Tour

Airport to Reykjavik Hotels shuttle

   

Fluent purchase, good that we got to write our own hotel names in destination section.

23 August, 2018 by Ms Malina Ueda on Grayline Tour

Could have done better

   

Ok

23 August, 2018 by Mrs E Graham on Grayline Tour

Excellent value for money.

   

I have already recommended your services to other people who are planning trips to Iceland. Your service is very good value for money, staff were really helpful and friendly. Your vehicles are all clean and in good condition.

23 August, 2018 by Mr Paul Rogan on Grayline Tour

   

Very efficient. Driver very good.

21 August, 2018 by Mr Imran Baksh on Grayline Tour

   

Punctual and reliable

20 August, 2018 by Ms Stella Santi on Grayline Tour

   

Pünktlich.freundliches Personal. Das verteilen und einsameln mittels Shuttle verlief schnell und unkompliziert.

18 August, 2018 by Mr Christian Niklis on Grayline Tour

Best of the best

   

I had a promo code. The code was not working and i had to pay with my credit card but during the process Audur from Greyline was very helpfull and had answered all my quesitons in time to help me with this. The next day i had a message that the payment was send back to my card. Was nice to hear this without me working to get it back. All nice workers and nice people.

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17 August, 2018 by Mr Kaan Tuna on Grayline Tour

   

Everything worked out well. Our plane was late and there was no problem to take a later bus. Further was there also no oroblem to change pickup time when we left. Thanks for the great support.

17 August, 2018 by Ms Onna Rensch on Grayline Tour

   

Super!!!

15 August, 2018 by Ms Verna Anna Liza Villanueva on Grayline Tour

   

Very easy to book online, very efficient service.

15 August, 2018 by Mr Warren Muir on Grayline Tour

   

Giod service! I booked 2 tours. In the second one I had an unpleasent experience regarding the pick up point. Even if I was waiting at the correct pick up point the bus did not come. I contacted the booking centre and after checking the issue was resolved. The guides are fabuolous!

15 August, 2018 by Ms Vincenza Rubini on Grayline Tour

Verry good service

   

Bus On time !

14 August, 2018 by Mr Maciej Unrath on Grayline Tour

bustransfer luchthaven - hotel

   

we hadden een goede chauffeur en werden op tijd op de vooraf aangegeven bushalte afgezet. Alleen de informatie voorziening op de luchthaven waar je heen moest was niet goed.

14 August, 2018 by Mr Henricus Hegeman on Grayline Tour

   

The booking online was very simple and clear. The instructions as to what would happen once I arrived in Iceland were just as simple.

13 August, 2018 by Ms Stella Pei on Grayline Tour

Great service - no problems - will use again

   

Easy to book online; reasonable prices and flexible options.

13 August, 2018 by Ms Jodie Ward on Grayline Tour

very frustrating to book

   

I could never access your telephone and I really wanted to get a printed catalog. I found it very difficult to compare your trips online.

12 August, 2018 by Ms sondra astor stave on Grayline Tour

Pricey but professional

   

Very professional staff.

12 August, 2018 by Mr mark anderson on Grayline Tour

   

Reliable transportation, clean,comfortable bus. Helpful, friendly staff.

12 August, 2018 by Mrs jean kerich on Grayline Tour

Thanks for the Service!

   

Professional, great buses, and adaptable drives. With tons of tourists who don't know what they are doing (really) or talking about (absolutely), the gray line tour guides had lots of (very appreciated) patience. Will recommend!

11 August, 2018 by Ms Sondra Palivoda on Grayline Tour

Efficient and on time

   

Efficient and on time.

11 August, 2018 by Mrs Carryn Sullivan on Grayline Tour

   

Not very pleasant driver

11 August, 2018 by Mr Dayton Dmello on Grayline Tour

Great communication

   

I had my flight cancelled and rebooked/postponed several times and the Gray line staff reacted promptly to my emails, amending my booking, each time. They were very flexible, while the guy from the Arrivals and the driver were highly professional. I am going on their website right now, to book the return transfer!

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10 August, 2018 by Mr Daniel Ruja on Grayline Tour

The best price and service

   

The best price, reliable and good service.

09 August, 2018 by Mr ali Pirhosseinlou on Grayline Tour

Spot On

   

The service was first class. The drivers and staff at the airport were very helpful. The coach was driven safely and the drop off was close to our hotel.

08 August, 2018 by Mr Christopher Gauton on Grayline Tour

Great value efficient, comfortable transfer

   

Easy and clear to use

08 August, 2018 by Mrs Sheena Garbutt on Grayline Tour

i was whelmed

   

taking be to my hotel or nearby, as advertised. i was taken to the grey line "terminal" where they suggested i take a cab. the grey line team at the airport said my hotel was too away but that the terminal team would help me determine which bus to take. the woman couldnt be bothered to help me

07 August, 2018 by Mr Richard Williamson on Grayline Tour

   

Fantastic

07 August, 2018 by Mr Tzu Chun Lin on Grayline Tour

OK

   

perfect services and logistics

05 August, 2018 by Mr Lubomir Gaspierik on Grayline Tour

   

I really appreciated how willing they were to shift my timing when my flight got cancelled three times.

05 August, 2018 by Ms Susanna Pretzer on Grayline Tour

   

They did what they said they would do and that is they got us to our destination and and gave helpful instructions how to get to our hotel.

04 August, 2018 by Mr John Chambers on Grayline Tour

   

The tour guide was great. However we were in a full small mini bus. The seat belts were horrible. It was hot and there was no access to air conditioning and the fans did not work properly making the long trip quite uncomfortable for the high price we paid. If i had known this I would have used another provider.

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03 August, 2018 by Mrs Deanna Pryal on Grayline Tour

   

Everything worked like clockwork. Friendly staff

03 August, 2018 by Mr Michael Hills on Grayline Tour

Easy way to get to hotel!

   

Got us where we wanted to go in a timely manner without incident!

02 August, 2018 by Mrs Marty Dillen on Grayline Tour

Reliable and efficient service

   

Easy to use.

02 August, 2018 by Ms Amanda Dobie on Grayline Tour

Easy and Fast!

   

Easy and fast!

02 August, 2018 by Mr Truong Le on Grayline Tour

   

Fine, except when the bus did not show up to take us to the airport.

31 July, 2018 by Ms Chris Walker on Grayline Tour

Toller Service

   

Hervorragend organisiert, wir wurden am Flughafen empfangen und zügig zu unserer Unterkunft gebracht.

30 July, 2018 by Mr Dirk Schiebel Zefferer on Grayline Tour

   

very good service

29 July, 2018 by Ms shun ping Lee on Grayline Tour

Pratique

   

Service au top : la navette nous dépose directement à notre hôtel, pas besoin de chercher. Seul bémol : d'autres personnes étant déposées sur le chemin, le trajet est plus long qu'avec un autre moyen de transport.

29 July, 2018 by Mrs Katleen Franc on Grayline Tour

   

On time. friend.

29 July, 2018 by Ms S Jennings on Grayline Tour

   

Helpful clear and punctual

29 July, 2018 by Ms Annie Gammon on Grayline Tour

Good service but....

   

It was okay but receiving personal should inform incoming passengers that there are no toilets on board or nearby the bus instead of escorting them immediately to the bus and then telling there is no time anymore to go back for restroom! This can be very inconvenient!

27 July, 2018 by Mr Peter Christian Wiesenthal on Grayline Tour

Smile would not hurt!

   

The grey line staff was not clearly visibile at the gate. They were sitting and chatting amogst themselves instead of awaiting costumers with a grey line board. They were also making mean comments (in Polish) about some clients asking too many questions. Manners, friendliness and attitude of staff needs to be improved!!!

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26 July, 2018 by Ms Malgorzata Stepniak on Grayline Tour

   

Recommended

25 July, 2018 by Mr Levent Karaoglan on Grayline Tour

   

I have used Greyline on both my visits to Iceland. It is easy, hassle free and a very good price. If would recommend it to anyone :)

25 July, 2018 by Ms Jessica Short on Grayline Tour

Well organised

   

Ordered transfer from the airport to the hotel in the city. Staff at the airport showed the way to the bus. Everything was well organised. At the main bus terminal smaller buses were waiting to bring the passengers to the different hotels.

24 July, 2018 by Mr Peter Carlsen on Grayline Tour

Alles gut, unbedingt zu empfehlen

   

Schnelle und unkomplizierte Fahrt nach Reykjavik, sehr nah an unser sehr zentrales Ziel. Leider ist der Fahrer ziemlich "gerast".

23 July, 2018 by Mrs Britta Kirchner on Grayline Tour

awesome,could not be better

   

smooth and easy

23 July, 2018 by Mr Kiel Swartwood on Grayline Tour

Great service!

   

Easy to book and easy to find. On time and professional.

23 July, 2018 by Mr Jack Weirick on Grayline Tour

   

War alles ok

23 July, 2018 by Mrs Birgit Burkhardt on Grayline Tour

   

Excellent service. It was very early in the morning and the driver went above and beyond to take us right to our location when we were supposed to have a transfer.

23 July, 2018 by Mr Anthony Honour on Grayline Tour

Don?t recommend.

   

Did not like the long walk with luggage to bus. Van driver dropped us off almost 2 blocks from hotel. Hotel said the #7 bus stop was right by their door.

22 July, 2018 by Ms Joyce Harris on Grayline Tour

Great Service

   

I was very pleased with the on time hotel pick up service and Golden Circle Tour.

22 July, 2018 by Mrs Tinalouise Polite on Grayline Tour

very good customer service

   

Very good Customer service,very helpfull nad friendly driver

21 July, 2018 by Ms Beata Bar on Grayline Tour

Satisfied Customer

   

It was a great service. We had a major delay and at no point did I feel it was any issue to adjust with the company.

20 July, 2018 by Mr GRACIE DAVIS on Grayline Tour

Nice but longer better

   

Good service. Nice guide. And very informatif. But need more time every place because 30 min feel to fast

18 July, 2018 by Mrs ANNA PUSPA INDRAWATI on Grayline Tour

   

Ville gerne give 5 stjerner, men giver 4 stjerner, da vi ved midnats ankomsten i lufthavnen blev modtaget af Grayline personale, som vejledte os hvor vi skulle gå hen, vejledningen blev for misvisende og der var så tåget, at vi ikke kunne finde frem til bussen, i god tro stod vi og ventede på bussen skulle ankomme, det viste sig, at bussen var parkeret et andet sted og var kørt da vi endelige fandt ud af at vi stod i det forkerte sted. Derfor missede vi vores første bus, vi måtte vente yderligere 1 time, og sidenhen ankomme meget sent om natten kl.2.30

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17 July, 2018 by Mrs Nunnuma Olsen on Grayline Tour

On time and courteous.

   

They were on time and courteous. It's what I expected.

17 July, 2018 by Mr frederick slader on Grayline Tour

   

The process was smooth online and in person. I would recommend again!

17 July, 2018 by Ms Zenet Abdul on Grayline Tour

   

Pünktlich, verlässlich

17 July, 2018 by Mrs Philippa Jasper on Grayline Tour

Easy to book. Gray Line are super!

   

The bookings were smooth and easy to complete. Expensive but not overpriced for what is included. Only thing I would recommend to look at is advertising the content of the tours a little more as we ended up doubling up on places we visited on two (supposedly) very different tours.

16 July, 2018 by Ms Lucy Rawlins on Grayline Tour

   

Excellent!

16 July, 2018 by Ms Shereen Mahmood on Grayline Tour

Visiting Iceland from New Jersey USA

   

On time,, clean , pleasant driver

16 July, 2018 by Mrs Po Raval on Grayline Tour

Cheapest one

   

Due to work in bus stop 4, gray line change or pickup place to bus stop 5. We asked to be picked up in another place (bus stop 3 which is better than 5) than initially booked but the bus wasn't aware of that. Hopefully, another family was waiting the bus at bus stop 3 so we have taken the bus … if not … Anyway, the grayline bus works well and is the cheapest.

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15 July, 2018 by Mr Pascal Gaio on Grayline Tour

A poor experience

   

They need a review of procedures concerning customers trying to get to the Radisson Hotel

14 July, 2018 by Mr John Langslow on Grayline Tour

Punctual, helpful and comfortable

   

Quietly efficient - also dropped me directly to my hotel

13 July, 2018 by Mr john mccullogh on Grayline Tour

   

Auðvelt og þægilegt.

12 July, 2018 by Mr Samuel Custodio on Grayline Tour

Good

   

I appreciate the friendliness of each employee I engaged with. Also the moving of luggywas greatly appreciated.

11 July, 2018 by Mr Jennifer Thomas on Grayline Tour

Great ride.

   

Easy booking. Friendly lady to greet us at airport. Clean bus. Would use again.

11 July, 2018 by Mrs Sara Lewter on Grayline Tour

Empfehlenswerter Airport-Transfer

   

Wir haben den Ariport Transfer genutzt, welcher ausgezeichnet war. Rundum zufrieden mit dem Service und auch dem Preis, vor allem zahlen Jugendliche hier einen reduzierten Preis.

10 July, 2018 by Mr Maya Natarajan on Grayline Tour

Easy booking system to follow

   

Booking experience was easy once I had clarified certain points regarding pick up and drop off.

09 July, 2018 by Mrs Charmaine Lomas on Grayline Tour

   

Best price and easily accommodated my ever-changing arrival times.

08 July, 2018 by Mrs Marilyn Arp on Grayline Tour

Efficient & friendly

   

Efficient, punctual and friendly service.

07 July, 2018 by Mr DAVID MORRIS on Grayline Tour

   

Very convenient and well organized

06 July, 2018 by Ms Monica Magiera on Grayline Tour

Excellent service

   

I would recommend Grayline to anyone travelling in Iceland. They were courteous, helpful and prompt picking up from designated stops.

05 July, 2018 by Mrs Jean Noble on Grayline Tour

Great service

   

On time. Friendly and helpful

04 July, 2018 by Ms Caroline Harvey on Grayline Tour

   

Picked me up even though i had a differnt time slot. Driver and Coordinator was flexible.

04 July, 2018 by Mr Kok Choong Ng on Grayline Tour

The Drivers Can Be Friendlier

   

The Grayline shuttle service was as convenient. However, there are two things they can improve, one of which just didn’t make any sense. When they pick you up from the airport, they first take you to a bus terminal to get off one bus and onto another just to drop you off to your hotel. The other thing is the driver just stood by while my husband put our luggage on the bus. Isn’t that their job??

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04 July, 2018 by Mrs Karen Comfort on Grayline Tour

Service could have been better

   

Our flight was delayed so we had to wait almost 45 minutes for the shuttle. But the biggest issue was that we had to take the initiative to ask the bus representative if the bus had arrived and if we could board (we saw it in the airport parking lot) as opposed to the agent advising us that the bus was here. This despite the fact that the agent told us to wait, stay close and she'll inform us of the time to board.

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02 July, 2018 by Mr Chun-Yip Hon on Grayline Tour

Yes would recommend

   

Yes - the service itself was excellent - great economical way to go to and fro the airport in Kevlacik. I would have rated you four stars but one of the guys managing pickups at the main station was really rather rude to another passenger merely politely asking a question about her drop off - she was not at all disrespectful but he was to her. This is not someone I’d known beforehand. All the other personnel though - including all the drivers and airport staff - were great. I would definitely take this again - and maybe the one guy was just having a bad day/moment.

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02 July, 2018 by Ms Kerrie Klein on Grayline Tour

Do 'what they do' well........

   

Used Gray Line for airport transfer and for the 'Golden Circle' tour: Reliable service with friendly and informative staff: There are other operators available but they would need to go a long way to better Gray Line

02 July, 2018 by Mr Alan Prest on Grayline Tour

Company won't help if you make a mistake on you booking

   

I must have missed the option of booking round trip. I am very dismayed to learn the return trip "cannot" be added at the discounted rate even after contacting the local office.

02 July, 2018 by Ms Eileen Fannon on Grayline Tour

   

The service was good, friendly, correct. Will travel again with them

02 July, 2018 by Mrs Gili Segal on Grayline Tour

Reliable but could improve

   

Gray Line was on time and reliable. I appreciated this very much. My first bus driver was very rude though which was not a great start to my journey. The other drivers were all very friendly. When headed back to the airport, it was 36 degrees and the bus was not being heated. It was a very cold hour for someone not used to 36 in June.

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02 July, 2018 by Ms Corrina Wood on Grayline Tour

A request has been put in for a refund which I hope will be processed soon.

   

Unfortunately when I booked my airport transfer I was unaware I would be flying in to the domestic airport. I waited there for an hour before I was told you did not do transfers from the domestic airport. I tried the 24 hour call line twice but there was only a recorded message in Icelandic. These calls cost me $A10. I eventually communicated several times with someone who was trying to be helpful in directing me where to wait until it finally became apparent I was waiting at the domestic airport. The ferry trip from Denmark to Faroes then on to Iceland is becoming increasingly popular and promoted in Australia so perhaps you could adjust your website to make it clear that transfers are not available when flying from East Iceland.

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01 July, 2018 by Mrs Judith Rostron on Grayline Tour

Gray Line not visible at airport exit.

   

Gray Line representative was not visible at luggage exit. We were at bus pick up 4:30 but bus had already left. After finding your rep, who was not friendly (rude) we had to wait one full hour.

30 June, 2018 by Mr Heinz Binggeli on Grayline Tour

   

Courteous, punctual and professional. Knowledgeable and interesting tour guide.

28 June, 2018 by Mr Katherine Sparks on Grayline Tour

   

Great

28 June, 2018 by Mr Tommi Kemppinen on Grayline Tour

   

Very friendly and professional.

28 June, 2018 by Mr Mila Stoichkova on Grayline Tour

Awesome

   

Nice and easy to use. Fast confirmation. Helpful and quick response when I emailed with queries.

25 June, 2018 by Ms Maxine Hamilton on Grayline Tour

Mal

   

El avión se retrasó y, pese a que ponía que los buses salían cada hora, tuvimos que esperar tres horas a que llegara un nuevo autobús

25 June, 2018 by on Grayline Tour

A wonderful introduction to Iceland, and a very pleasant experience.

   

A wonderful introduction to Iceland A s a Travel Agent I will definitely recommend Grayline. Everyone was helpful & pleasant.

24 June, 2018 by Mrs GAIL DUFFNER on Grayline Tour

   

Timely service and got us from the airport to Reykjavik for a lower price than the competition.

24 June, 2018 by Mr Christopher Janiszewski on Grayline Tour

Very efficient!

   

Very efficient and easy to use! Highly recommend!

24 June, 2018 by Mrs Dara Bennett on Grayline Tour

very efficeint

   

Well organized

24 June, 2018 by Mr Rodney Hildebrand on Grayline Tour

   

Au retour nous avons pu changer d'horaire et de lieu à l'agence sans problème. Bonne expérience, coût élevé comme un peu tout en Islande..

23 June, 2018 by Mr Lilian Delahayes on Grayline Tour

Can be improved.

   

Lack of support, so I've sent two emails to customer service to review the pickup hour regarding the flight with no answer. Only possible after a call from the Hotel Alda reception. And the service is not door to door is from a bus stop to the bus station and there people commute to another bus that go to the airport. Price is acceptable for Iceland...

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23 June, 2018 by Mr Antonio Marques Gomes on Grayline Tour

Excellent experience

   

Online booking was very easy. Drive was extremely pleasant and helpful. Kudos! For offering great customer service.

23 June, 2018 by Ms Anita Hannam on Grayline Tour

Friendly Tour Guide and Awesome City Tour!

   

There was mistake on a tour booking (no Gray Line's fault), and they gave me a complimentary guided city tour to make up for what may have been a lost day of exploring the area. It was an excellent tour, and I will book my next tour directly with them. The guide was friendly and knowledgeable, and the mini-bus was comfortable with big windows. Loved it!

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23 June, 2018 by Ms Susan Morse on Grayline Tour

   

User friendly

22 June, 2018 by Mrs Suveera Gill on Grayline Tour

   

Prompt,easy to book

21 June, 2018 by Mr Srinivasan Tirupati on Grayline Tour

   

Det var lite virrigt från vart på flygplatsen bussen avgick. Men annars fungerade det bra.

21 June, 2018 by on Grayline Tour

   

A little hard to find your sign in the airport. The driver was a very nice man who gave us some tips about visiting Iceland.

20 June, 2018 by Mr Murray Levine on Grayline Tour

   

You showed up and got me to the airport. You did what you agreed to...thanks

19 June, 2018 by Mr Robert Adkins on Grayline Tour

   

Bus to Golden Circle too big and packed like Sardine Express

19 June, 2018 by Mr Ranjit Barot on Grayline Tour

Nice dependable economical bus transportation between the airport and downt

   

Nice dependable service from the airport to downtown Reykjavik and back again.

19 June, 2018 by Mr Thomas Sotak on Grayline Tour

   

Always on time, never any delay. Friendly stuff. Thanks a lot.

19 June, 2018 by Mr Cem Oktay on Grayline Tour

My experience with Gray Line has been excellent.

   

I purchased my ticket on their user friendly Internet site. Their service was accurate and very friendly. They were flexible when I had to change my travel plans and their staff was very helpful. In general, I had an excellent experience with them and I will surely recommend their service to my friends.

19 June, 2018 by Mr Arie Orlev on Grayline Tour

   

Easy and quick.

18 June, 2018 by Ms Lauren Ludtke on Grayline Tour

Sehr empfehlenswerter Bustransfer !!

   

Problemloser Busservice vom Flughafen nach Reykjavik. Sehr nettes Personal und unkompliziert zu finden. Absolut empfehlenswert!!

18 June, 2018 by Mr Anja Stotz on Grayline Tour

Good service

   

很方便、很容易到達你想去的地點。

16 June, 2018 by Ms Jiajing Pan on Grayline Tour

   

easy to complete

15 June, 2018 by Mrs Dorothy Tansley on Grayline Tour

   

..

13 June, 2018 by Mrs Monique Starr on Grayline Tour

   

The website came up while searching means of transportation to Reykjavik center. The bus was on time, it was very clean, with USB docs for charging and wifi on board which made the 45 minute drive to Reykjavik pass in an instant. Highly recommend.

12 June, 2018 by Ms Tessa Marie van Avendonk on Grayline Tour

Online booking made easy

   

Online booking was easy and quick

12 June, 2018 by Mr Richard Friedwald on Grayline Tour

   

Online booking was easy and trouble-free.

12 June, 2018 by Mr Richard Friedwald on Grayline Tour

No hassle transfer

   

Quick and easy service from the airport KEF to our hotel early morning. Definitely recommend this service

12 June, 2018 by Mrs Karen Kuo on Grayline Tour

Took the bus to town. Transfer to the shuttle and hotel was fine.

   

Nice bus.

12 June, 2018 by Mr bill ellsworth on Grayline Tour

   

The bus was on time all the time, and the driver courteous and competent.

12 June, 2018 by Mrs Margaret Kung on Grayline Tour

   

Very easy to contact and change times.

12 June, 2018 by Mr Douglas Muir on Grayline Tour

Comfortable Ride

   

Driver was very courteous and bus was both new and immaculate.

12 June, 2018 by Ms Marla Platt on Grayline Tour

   

Details

10 June, 2018 by Mr Andrew Ma on Grayline Tour

Fast and efficient service

   

Fast and efficient. Nice staff. I booked with them in the past and will do again.

10 June, 2018 by Mrs Jordan Knutson-Steele on Grayline Tour

Won?t be disappointed with Grayline

   

Reserving transport was easy with clear detailed follow up info on how to meet staff at KEF. Friendly people. On time shuttles. Thanks Grayline. Would use again.

10 June, 2018 by Mrs Carole Alverson on Grayline Tour

   

Easy to use

10 June, 2018 by Ms Jayne Acomb on Grayline Tour

   

Good service, good price.

08 June, 2018 by Ms Erika Pfeiler on Grayline Tour

Peccato x il transfer notturno

   

Questa volta ho dovuto dare questo giudizio perché il mio volo è arrivato in ritardo e alla sera ci sono solo 2 transfer. Avrei dovuto aspettare le 24. Di solito non ho avuto problemi e x essendo l ottava volta che visito l Islanda ho sempre usufruito della Grey line come trasporto che come tours giornalieri. Ho chiesto il cambio visto che devo ripartire ma ho la mail con un pickup diverso da quello richiesto. Oggi andrò all ufficio centrale x chiedere il cambio e prenotare un altro transfer.

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07 June, 2018 by Mrs mariantonietta garlet on Grayline Tour

   

required field

06 June, 2018 by Mr Stephen Robinson on Grayline Tour

   

organized and dependable

04 June, 2018 by Mrs Christina Yeung on Grayline Tour

   

Excellent

02 June, 2018 by Mr Richard Barker on Grayline Tour

   

Not passenger friendly experience l

02 June, 2018 by Mr DIPAK SENGUPTA on Grayline Tour

being delivered to the hotel is so very important and is a first experience

   

Very efficient and very smooth

01 June, 2018 by Mr Ian Bagshaw on Grayline Tour

   

They picked me up on time and directed me where to go

01 June, 2018 by Ms Sharon Don on Grayline Tour

   

Easy

01 June, 2018 by Mr Gavin Moore on Grayline Tour

   

The contact at the airport was easily made. Our driver from airport to hotel was engaging and informative

01 June, 2018 by Ms Anne Thomson on Grayline Tour

Great choice!

   

Easy, fast, clear

31 May, 2018 by Ms christine knowles on Grayline Tour

   

Большое положительное внимание к просьбе, оперативность решения проблемы. Благодарю ваш персонал!

31 May, 2018 by Mr Elena Krapivenko on Grayline Tour

hermoso paseo x los glaciares

   

salvo el tranfer aeropuerto al hotel, tuve que esperar una hora, el tour por los glaciares fue hermoso y muy recomendable.

30 May, 2018 by on Grayline Tour

   

Gick smidigt, tog lite längre tid än planerat. Lite svåra att hitta i vänthallen då de satt ner och tittade i telefonen.

29 May, 2018 by Ms Elsa Hult on Grayline Tour

Perfect service

   

Very easy to find at the airport and given good instructions. Arrived at the hotel a lot quicker than expected.

29 May, 2018 by Mrs Helga Mutton on Grayline Tour

   

Description should have better info about Bus transfer

28 May, 2018 by Ms Sharon Artley on Grayline Tour

   

Great service. Efficient and reasonably priced.

28 May, 2018 by Mr William Rackley on Grayline Tour

   

A representative was on hand to show us exactly where to find transfer bus. Would definitely recommend and buy again

28 May, 2018 by Mr Antonio Jr Racho on Grayline Tour

Dutch experience

   

Great website, professional team, on time

27 May, 2018 by Mr Wijnand Stijn on Grayline Tour

   

Great!

27 May, 2018 by Mr Shawn Seiber on Grayline Tour

Left in the rain!

   

We had reservations for the 11:30 AM shuttle from our hotel in Reykjavik. It was pouring rain, very cold, and windy. The pick up point (#10) had no awning to stand under in order to get out of the rain. Since pickups started at 11AM, we were in site at 10:45 AM. We stood in the rain until 12 noon when I returned to our hotel to have them call. 30 minutes later they sent a special van to pick us up. I never got an explanation of why we wern’t picked up. We spent the next 16 hours flying in wet clothes.

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27 May, 2018 by Mr Ralph Bennett on Grayline Tour

Alla bokade turer hos Gray Line av olika slag, har fungerat mycket bra!

   

Alla utflykter har fungerat perfekt! Utflykternas uppläggning mycket bra. Guiderna/chaufförerna mycket hjälpsamma, kunniga och trevliga. Den 18 Maj var vi på Glacier Hike. Snälla, ge massor av rosor till vår guide David. Han fick nog hjärtat i halsgropen många gånger när han emellanåt fick hjälpa två gamla kvinnor från Sverige. Vi är väldigt tacksamma för all hjälp och lyckades komma ner helskinnade. Många kramar till David!!!! Kanske man ska införa en åldersgräns åt det gamla hållet också? Kanske David funderar på det!

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25 May, 2018 by on Grayline Tour

   

Good service. Bus was on time

25 May, 2018 by Mr Joshua Glass on Grayline Tour

Bad

   

We were unable to find you or the grey line bus. Your company was gone from their prior location with no signage or indications how to find them. We ended up having to buy ticket for flybus to get us to our hotel

24 May, 2018 by Ms Tracy Laskey on Grayline Tour

Had no issues with their service.

   

On time and quick delivery.

23 May, 2018 by Mr Richard Wilson on Grayline Tour

ok so

   

Service war ok, leider haben die Busse nur Toiletten, die nicht nutzbar sind...

23 May, 2018 by Mr Peter Thomaschewski on Grayline Tour

Easy to select what I wanted, and easy to book!

   

Easy to select what I wanted, and easy to book! When I had additional questions, I emailed Gray Line and received an immediate response.

21 May, 2018 by Ms Debra Cogan on Grayline Tour

   

everything went well staff very helpful and friendly

21 May, 2018 by Mr anthony gaynor on Grayline Tour

Nice job

   

My pick up was for 7-30 When I get to the bus driver said is full He said I have to wait extra 1 hrs I took different bus company But you’re recovery was perfect We got 2 free tickets back to airport

21 May, 2018 by Mr carl rybarczyk on Grayline Tour

Great job

   

Very easy and quick service

21 May, 2018 by Mr KRYSTYNA RYBARCZYK on Grayline Tour

   

Transfer went fairly smoothly however the communication from the rep at the airport could have been better

21 May, 2018 by Mr Michael Mekkes on Grayline Tour

We loved this trip - the Golden Circle

   

A guide named Jakob told us about Iceland! We loved it!!!

21 May, 2018 by Mrs Catharina Grahn on Grayline Tour

   

GrayLine had a rep in the airport to direct us to bus. Bus was on time and comfortable

21 May, 2018 by Ms Sharon Luczu on Grayline Tour

Easy

   

They were flexible prompt and courteous. They would have to be choice number one in Iceland

20 May, 2018 by Mr Ronald Thompson on Grayline Tour

Good service but could be better

   

Overall arrangement was good . But it would be better if it could stated In the info that the shuttle bus only took us to the nearest bus stop rather than the hotel itself . It was very misleading and did not stated in the vochure at all. (Unlike the return trip from hotel to airport , it said we need to wait at the bus stop. Then it’s ok, as expected!)

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20 May, 2018 by Ms Hoi Ying She on Grayline Tour

   

They were very patient, courteous, and pleasant.

20 May, 2018 by Mrs Joan Ford on Grayline Tour

   

They gave excellent customer services. Yes I would use them again and I have already told others about you.

20 May, 2018 by Mrs Connie Moroshkin on Grayline Tour

   

Goede service. De minibus bracht ons direct naar ons hotel.

18 May, 2018 by Ms Vivianne van Rijen on Grayline Tour

Recommended over the other shuttle to your hotel

   

They were all very polite and gave great directions from the where rI came out of Customs to the vehicle that took us to the hotel. I’d originally thought they were going to drop us off at a central terminal and they had to hop on another bus to take us to the hotel. The bus took us straight to the hotel. The driver was very courteous, friendly and helpful. I would highly recommend this service to everyone. One final note, their website was extremely easy to navigate in order to purchase the ticket and to obtain information about anything you want to book.

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18 May, 2018 by Mr Gary Tung on Grayline Tour

Very pleased

   

Simple and easy to use

18 May, 2018 by Mr Vincent Coultman on Grayline Tour

   

Always on time...professional....reliable........my go to for all my tours !

18 May, 2018 by Mr TIMOTHY BAILEY on Grayline Tour

Friendly, helpful and very organised.

   

Picked up on time or abit earlier! And got me to my hostel and airport with no problems, the drivers are very helpful with helping with luggage and so friendly. Also the ticket was so easy to understand where to go and how to get there, you really couldn’t go wrong.

17 May, 2018 by Mr Ryan Hardman on Grayline Tour

   

Great service!

17 May, 2018 by Ms Sofia Evangelista on Grayline Tour

Easy to book and an excellent service

   

I found it easy to understand what was included in each tour and the online booking experience was excellent.

16 May, 2018 by Mrs Claire Collier on Grayline Tour

Thanks for the memories!

   

The tours were amazing. We had plenty of time at all locations, the tour guide and driver were excellent and so funny. (: I booked one of our tours at an other travel service but next time I visit Iceland I will book my tours at Gray Line exclusively!

14 May, 2018 by Mrs Gina Varga on Grayline Tour

Good service; will use again.

   

Service was very good; little taken back by walk to bus at airport in rain and bus transfer to final destination. Probably ok next time, maybe.

13 May, 2018 by Mr William Poot on Grayline Tour

helpful ,courtous and practical

   

I would recommend them ,staff were courteous and helpful ,the online service was east to use and the office staff in Reykjavik were helpful . The tours were interesting and allowed us to see the beauty of Iceland easily free of the worry of driving

13 May, 2018 by Mrs Janet Kikrpatrick on Grayline Tour

Excellent

   

Airport transfers to & from hotel were seamless & always on time. Tour guide, Jacob, was very informative, friendly & funny. All drivers were pleasant, smooth & safe.

11 May, 2018 by Ms Julia Bisiar on Grayline Tour

   

Helpful staff at the airport, also the bus driver when he dropped us off at our stop.

11 May, 2018 by Ms Mary Carr on Grayline Tour

   

I was greeted by your representative who explained that a bus had left several minutes before We got there but that another one would be along soon. She was very pleasant and helpful. She made certain that we got to the pickup spot in the terminal. The driver was very friendly and gave us a lot of information about Iceland.

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10 May, 2018 by Mr Lawrence Musial on Grayline Tour

Gray Line Iceland

   

it was very easy to book on line, they sent e-mails to remind me when it was close to my travel time

10 May, 2018 by Ms Veronica Hanrahan on Grayline Tour

Amazing, well organized, beautiful spots

   

It was one of the best trips I went to. Our guide made it even more special. He told us a lot of general information about Iceland and some stories/jokes. His name was Darren. He asked us to tell us where do we come from and to introduce to each other. I would recommend this trip to everyone.

10 May, 2018 by Mr Gasper Prce on Grayline Tour

Very good

   

Very good

10 May, 2018 by Ms Talita Leite on Grayline Tour

Excellent safe service !

   

They waited 2 minutes at KEF so we didn’t have to wait until the next one - while it was -2 outside

09 May, 2018 by Mr Stephen McKinnon on Grayline Tour

   

Quick & easy

08 May, 2018 by Ms Anita Heera on Grayline Tour

   

Very friendly driver & prompt - does what it says on the tin.

08 May, 2018 by Mr Mohammed Khokar on Grayline Tour

   

Transfer from airport very easy and quick. Would recommend

08 May, 2018 by Ms Paula Gale on Grayline Tour

Prima!

   

Alles prima geregeld! Op tijd opgehaald en chauffeur behulpzaam met koffers in en uitladen.

07 May, 2018 by Mrs Cornelia Roede on Grayline Tour

Great Customer Service

   

The staff at both locations were wonderful! Especially those at the downtown location as they went above and beyond to provide advice, stories, restrooms and more!

07 May, 2018 by Ms YLONDA BOYLE on Grayline Tour

   

Molto efficiente. Personale gentile

07 May, 2018 by Mrs Rita Bizzi on Grayline Tour

???????? ??????

   

отличный сервис с которым не было никаких проблем, все четко, по расписанию. Есть бесплатный вайфай

06 May, 2018 by Mr Yuriy Sydorenko on Grayline Tour

   

Easy

06 May, 2018 by Mr Thomas Wagner on Grayline Tour

Wonderful day trip to the glacier

   

Day trip with boat ride to the glacier. Our guide was fantastic. I learned so much about the area that we were visiting and Icelandic culture in general. Weather was extremely bad and our guide was a fantastic driver. It is a long trip but would highly recommend it.

05 May, 2018 by Ms Andrea Banduhn on Grayline Tour

Great service with knowledgable and entertaining guides.

   

Very very well organised and very very prompt and very well worth every penny. Guided tours included, a bit of everything; history ,geography ,cultural back ground........

04 May, 2018 by Mr David Winestone on Grayline Tour

   

Отличный сервис, внимательные сотрудники

03 May, 2018 by Mrs Irina Istjagina on Grayline Tour

   

Very professional and helpful.

03 May, 2018 by Ms Joann Trypuc on Grayline Tour

Friendly and helpful staff.

   

Had no trouble finding the bus to take us to our location. Were supposed to be dropped off at Bus stop 8 (about 200 meters from our guesthouse) but the driver to us right to the guesthouse as we had 4 pieces of luggage. Very helpful

02 May, 2018 by Mr Jacobus Vandermey on Grayline Tour

Excellent service lovely staff

   

Yes efficient service pleasant staff

01 May, 2018 by Ms sheila hillhouse on Grayline Tour

   

Arrived really early and had small shuttle bus to myself - friendly staff and driver. Very nice service.

01 May, 2018 by Ms Barbara Lavery on Grayline Tour

The Grey Line experience was efficent and worhwhile

   

The experience we had with Gray Line was very Good. Everything was well organized and went off without any problems.

01 May, 2018 by Mr Douglas Dynes on Grayline Tour

Top-notch service!

   

Everything from the pick-ups at the hotel for both airport transportation and our booked day tour to the tour guide and driver for our Golden Circle Classic Tour was top-notch!

30 April, 2018 by Mr Christopher Gvozdich on Grayline Tour

??????????

   

西奈山半島一日遊的行程導遊的講解很仔細且專業,會親自跟在後方告訴大家動線安全問題,覺得這個行程相當值得,如果有朋友要去旅遊,滿推薦的!

27 April, 2018 by Ms YIJHEN JIANG on Grayline Tour

Great customer service, reliable transport.

   

I've used Gray Line every time I've traveled to Iceland, for airport transfers as well as tours. They are great! They respond almost immediately to emailed questions, are always there reliably to pick you up wherever you are, and when you go on a tour their guides are friendly and knowledgeable.

27 April, 2018 by Ms Wendi Anderson on Grayline Tour

   

Prompt and nice drivers

27 April, 2018 by Mr Cyril Mante on Grayline Tour

On time and friendly staff

   

Very easy to use website and to book what we wanted. Good selection of trips.

27 April, 2018 by Ms Andrea Schauenburg on Grayline Tour

Great service and value for money

   

Good value and excellent customer service. I would highly recommend Gray Line for airport transfers in Reykjavik and guided tours of Iceland.

25 April, 2018 by Mr Robert Ostrowskyj on Grayline Tour

   

It is on time. Staffeta is helpful. Rate is reasonable but if the Greylinehave the loyalty program would be great.

25 April, 2018 by Mrs Suk Kwan Yau on Grayline Tour

   

Absolutely perfect, the staff were more than helpful and beyond kind. Very impressed with how accommodating and quick the service was. Thank you !

24 April, 2018 by Mrs Lindsay Mikucki on Grayline Tour

Amazing Experience!

   

I would recommend anyone to use Grayline on their trip to Iceland. Everything was so well organised and easy to understand and use. We were staying in CenterHotel Klopp which was beside bus stop no.7 and it was so handy for each tour and airport transfer. The guide during our Golden Circle tour was extremely informative and helpful and made it a once in a lifetime experience. The bus picks you up approx. 30 mins prior to the departure time as a small shuttle bus usually picks you up then once you reach the main depo you change onto a large coach which takes you to your destination. I would highly recommend Grayline for all tours and airport transfers.

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24 April, 2018 by Ms Eva Sharvin on Grayline Tour

great arrival

   

Helpful driver on the big bus - clear instructions on the change to the shuttle bus for our hotel, and particularly the driver of the shuttle bus who made sure I knew exactly the route from the bus stop to my hotel, before he then moved off to drop others. A very smooth transfer

23 April, 2018 by Mr Gordon Saggers on Grayline Tour

   

A very reliable company, punctual and great tours on the golden circle and blue lagoon. Would definitely use this company again.

23 April, 2018 by Mrs Canduce Brooks on Grayline Tour

Excellent reliable company

   

Excellent reliable service.Pick up was at 2.30am this morning and was nervous of being late for airport.Shuttle arrived at exactly 2.25am

23 April, 2018 by Ms Ciara McCarthy on Grayline Tour

Great Experience

   

Great Experience! Knowledgeable staff! Pleasant and courteous!

23 April, 2018 by Mr Danelle Cooper-Frink on Grayline Tour

   

They've done everything well. Sometimes they do not take you to the hotel directly but a close bus stop.

22 April, 2018 by Mr Ceyhun Saglam on Grayline Tour

   

quick , easy to find bus, drop right at hotel

21 April, 2018 by Ms Janine Koivisto-Wilson on Grayline Tour

Efficient and friendly - but problem with online booking

   

I booked online before leaving the UK to go to Reykjavik. I wanted to book a return transfer but couldn't work out how to do that online - so booked the single journey from Keflavik to my hotel, and waited to book the return once I arrived, hoping still to be able to get the discount. This didn't happen, so I had to pay full price..hence 4 stars rather than 5. However, I was really impressed with the service - punctual, polite and helpful drivers, very friendly and keen to assist. Couldn't fault the transfer in the slightest - in either direction! Thanks :-)

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20 April, 2018 by Mrs Julie Harris-Hulme on Grayline Tour

Reliable transfer

   

Ideal way to transfer between the airport and Reykjavík. Staff were waiting and walked us to the bus.. bus was on time, clean and staff were helpful. Very good value for money.

20 April, 2018 by Mrs Suzanne Wilson on Grayline Tour

Good service from Keflavik Airport into Central Reykjavik

   

Good service from Keflavik Airport into Central Reykjavik. Very friendly and helpful staff both on main transfer service and shuttle bus. Because of transfer to shuttle buses and multiple drop-offs the service overall was a little slow

19 April, 2018 by Mr Peter Taylor on Grayline Tour

   

Easy to book.

19 April, 2018 by Mr Paul Sljivic on Grayline Tour

Airport transfers and two all day tours

   

Easy to do business with. Booked online - round trip airport-hotel transfers and one day long Game of Thrones tour. Needed to change a pickup time at hotel for the airport trip and I did that in person at the office downtown. Very easy. The guide for the GoT day was personable and very knowledgeable about Viking history. Enjoyed the entire day. Additionally the group conference we were with used Gray Line for tours that we didn’t purchase directly but were including in our conference so we went on a literary history tour which was so inform and beautiful. And every staff member including the drivers, the reservation desk and the guides were nice people. The staff can be reached 24 hours/day. Highly recommend to anyone traveling to Iceland.

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18 April, 2018 by Ms mimi Schaefer on Grayline Tour

Great service

   

Great service and so prompt.

18 April, 2018 by Ms PATRICIA MCLOUGHLIN on Grayline Tour

   

Prompt pleasant efficient service

18 April, 2018 by Mr Robert Abramowitz on Grayline Tour

   

Picked us up on time with little delay

18 April, 2018 by Mr Rory Hooseman on Grayline Tour

Great service

   

Easy pickup at airport directions from bus stop to hotel a little vague.

17 April, 2018 by Ms Jennifer Southwood Edwards on Grayline Tour

Excellent service!

   

Well and truly worth every penny we’ve paid for. Drivers and tour guides are nice and knowledgeable. Places we have been to were all amazing! Thanks Grayline for this memorable holiday!

16 April, 2018 by Mrs Dulce Lazareto on Grayline Tour

   

Great company, no issues!

15 April, 2018 by Ms Victoria Caton on Grayline Tour

   

Easy to locate, friendly and timely.

15 April, 2018 by Mr Avinash Nancoo on Grayline Tour

   

Friendly and helpful staff.

14 April, 2018 by on Grayline Tour

   

The online booking experience was quick and easy. The only downside was the currency changed to euros at the end of the booking process resulting an additional £15 fee which we weren't expecting.

13 April, 2018 by Ms Emily McCallum on Grayline Tour

GREAT company!

   

Gray Line is a fantastic company- the most friendly and helpful staff, clean busses and they are always on time! Would definitely book witg Gray Line again!

11 April, 2018 by Ms Emily Leger on Grayline Tour

Infrequent buses and late departure

   

We were told our bus was leaving at 9.30 pm but left at 9.40pm. The staff didn't offer any apology. More frequent buses would help, as we had already waited from 8.50pm once through customs at the airport. Generally staff were friendly and the driver made sure we knew where to go when he dropped us off.

11 April, 2018 by Ms Heather Gourlay on Grayline Tour

   

So easy we just got straight onto a bus and did not have to wait in line with all the other operators

11 April, 2018 by Ms anne silverman on Grayline Tour

   

GREAT SERVICE ON TIME AND INFORMATIVE

10 April, 2018 by Mr AD Roy on Grayline Tour

   

they know what they're doing, but no one else, a little more explanation in what, where etc, drivers etc very courteous & professional

10 April, 2018 by Mr neil doherty on Grayline Tour

   

Over complicated for return journey, needs simplification

10 April, 2018 by Mr Paul Cosker on Grayline Tour

   

Great people. Efficient and reliable transfers. Large buses.

09 April, 2018 by Mr Eric Greenshields on Grayline Tour

Efficient and quick.

   

Very fast and efficient. They do not have a desk/kiosk but you'll easy find their representatives with the grayline logo. Like all the other transports, they go to central bus station first and then divide into smaller buses that go to different hotels. If anyone from grayline is reading this - I had 2 carry-on bags and requested to take them both on but was stopped (assuming because they wanted to ensure enough seats for everyone). There were 8 people on the entire 40 seat bus. I needed time to transfer items between bags and get day bag ready for a tour that I almost didn't make in time. It's my only complaint.

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09 April, 2018 by Mr Xun Zhong on Grayline Tour

   

Easy, convenient and great pricing.

09 April, 2018 by Mrs Aimee Rapaport on Grayline Tour

2nd Iceland trip

   

very easy to book on line

08 April, 2018 by Mrs Tania Gullick on Grayline Tour

Everything was great

   

Piece of cake

08 April, 2018 by on Grayline Tour

Wonderful experience with a professional company!

   

The booking was simple and easy. They were also wonderful and understanding when a medical emergency prevented us from taking our tour. I highly recommend them!

08 April, 2018 by Mrs Kathy Teague on Grayline Tour

   

I'm an exchange student in Iceland & have been using Gray Line to get to and from the airport when I travel. Cheaper than the competition, always run on time, and staff have always been great.

07 April, 2018 by Ms Rachel Schollaert on Grayline Tour

Great service - smooth and seamless Airport - Reykjavik return transfers

   

At first i was hesitate about booking the airport transfer ( to and fro Reykjavik ) as it involved changing from a Coach that we take from the airport to a smaller shuttle bus to bring us into the city. But the transfer from Airport in a coach to the smaller shuttle bus ( Grayline terminal ) was so smooth and seamless , there was nothing to worry about - we were travelling with 3 kids and having the bus driver helped with moving the luggage from the Coach to the shuttle bus was a great bonus. Highly recommended.

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07 April, 2018 by Ms Huey-Fei Lee on Grayline Tour

   

Very efficient n helpful

07 April, 2018 by Ms FAN WONG on Grayline Tour

   

Discount when purchasing more than one tour. Very organised.

06 April, 2018 by Mrs Gaynor Lloyd on Grayline Tour

   

Everything was great! Very nice driver and on time!

06 April, 2018 by Mrs Paula Antunes on Grayline Tour

   

Excellent!

06 April, 2018 by Mr Marcelo Scalabrin on Grayline Tour

   

Web Site very east to use

05 April, 2018 by Mr Walter Curl on Grayline Tour

   

Awesome guide, great tour of the golden circle. Only downside: too many people, we were on a double decker bus

05 April, 2018 by Ms Rosalia Marchiori on Grayline Tour

   

Staff super helpful and friendly. Recommended.

05 April, 2018 by Mrs Sintija Rupja on Grayline Tour

Straight forward , no fuss and fantastic site

   

Straight forward and clean. Customers see what they supposed to see which is a positive website for most of the customers. Not confusing and information provided well.

04 April, 2018 by Ms LEIGIA ESTOPACE on Grayline Tour

   

Great tour !! Highly recommended

04 April, 2018 by Mr John Wan on Grayline Tour

   

Easy to book online and clear instructions.

04 April, 2018 by Mrs Meaghan Henry on Grayline Tour

Tes UK

   

Convenient transfer from the airport.

04 April, 2018 by Mrs MARITES Dionisio on Grayline Tour

Very good. Guide was very informative. Made it interesting.

   

Very good tour. Tour Guide was excellent.

03 April, 2018 by Mr Jason Lynch on Grayline Tour

   

Too many bus changes to get to hotel.

03 April, 2018 by Ms Michele Amass on Grayline Tour

Got dropped off at the wrong location

   

Not sure if there is any misunderstanding between us, but I’ve paid extra to get dropped off at the guesthouse in which didn’t happen.

02 April, 2018 by Mr bailey cheng on Grayline Tour

Avoid overall

   

Not really impressive. Staff were nice which is why it’s not 1 star. Waited for an hour at the bus stop waiting to depart, got dropped off at the bus station & had to walk 10 minutes 01:30 in the morning (lucky Iceland is safe). Got messed about with the Northern Lights experience too; understand if they don’t think it’s worth going but got messed around with the refund. Poor.

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01 April, 2018 by Ms Valentina Klisane on Grayline Tour

   

Excellent service. Very quick to respond to any queries via email and very accommodating. Everything ran very smoothly

01 April, 2018 by Mr Craig McPherson on Grayline Tour

   

Extremely efficient from booking to transfers and tours

01 April, 2018 by Ms Carmel O'Malley on Grayline Tour

Excellent

   

Great quality service at greatest price. Guides were kind and gave us any useful info. The service waiting time was short (20’) and the arrival in time as expected.

01 April, 2018 by Mr GIUSEPPE PREZIOSI on Grayline Tour

On time

   

They where always on time and punctual. This is what I liked the most.

31 March, 2018 by Mrs Vaishnavvi seetharam sethuraman on Grayline Tour

Could have been made a bit easier.

   

It took a bit of effort to find the bus at the terminal, particularly as there are other companies there. Better directions would be good. And ran a bit late on the way back. Simple link between the terminal and the hotel bus. Generally good and quite easy.

31 March, 2018 by Mr paul reynolds on Grayline Tour

   

We booked the tour Mistery Lights. And transfer from airport to the bus stop. Service is very good they were punctual in pickup. Tour guide very friendly. I would book with them again

31 March, 2018 by Mrs Cristina Montserrat lopez on Grayline Tour

Effective efficient service

   

Good service,easy to access, staff all very willing to help and thankfully they all speak perfect English

31 March, 2018 by Mrs Moira McFadden on Grayline Tour

Good service. Need to inform customers of bus stop pickups

   

We used greyline for mostly all the trips we went on in Iceland and also for the transfer to and from airport. Excellent service, all staff friendly and provide lots of information about Iceland. We only occurred two problems. When we booked our transfer online, it said drop off to hotels.. We put the name of the hotel across the street in as we were staying in an apartment, yet it dropped us off at the bsi terminal, and we had to get a taxi as we had no idea where we was. Also we booked a trip for the second day of our holiday, again it said online pick up from hotel so we put in the hotel name. Waited outside hotel 30 minutes before pick up time as it told us to do on our email/booking info, only to get a phone call 20 minutes later asking where we was, and nearly got left. Luckily the bus driver came back for us. We later found out buses couldn't go round hotels anymore, but had no idea about this until we nearly missed our trip.

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30 March, 2018 by Mrs Daniella Thompson on Grayline Tour

Cheap, prompt, quality service

   

Would definitely use again. Cheap, convenient service, and an easy walk to the bus from the airport.

30 March, 2018 by Mr Steven Rees on Grayline Tour

It issues

   

We booked on line for hotel drop off and had evidence printed. However they didn’t have it in their system for drop off at that hotel. After a bit of debate they took us and said had IT problems. I’d be worried if that happened on return when needed to get flight

30 March, 2018 by Ms Anne L Poole on Grayline Tour

Easy and affordable

   

Booking online was very easy and convenient. It was easy to find the bus at the airport. The driver was great and helpful. The drop off locations are ideal. The Bus was clean and the prices were good, even better than Flybus. Thanks!

30 March, 2018 by Ms Megan Wilkinson on Grayline Tour

   

非常棒!

29 March, 2018 by Ms Kan-Lin Hsieh on Grayline Tour

   

No

28 March, 2018 by Mrs Jennifer Pyper on Grayline Tour

   

On time & very easy to find when coming into the arrivals hall

27 March, 2018 by Ms Katie Mooney on Grayline Tour

   

Easy to book online transfer from airport to hotel

27 March, 2018 by Ms Jennifer Heming on Grayline Tour

   

We missed our pick-up bus due to an error on my part. Called Gray Line and they sent another one to pick us up within a few minutes. The bus ride to the Airport was flawless. Many thanks.

27 March, 2018 by Mr Necdet Tasova on Grayline Tour

   

Good, but disappointed at the fact that when I pay for hotel drop off and pick up I do expect to be dropped off and picked up at the hotel not some point a taxi ride away.

27 March, 2018 by Mr Paul Horsley on Grayline Tour

   

Efficient and organised

27 March, 2018 by Mrs Amisha Patel on Grayline Tour

   

Easy to book. Representative easy to find in arrivals and provided info on next departing bus. Very straightforward!

27 March, 2018 by Mrs Joanna Lock on Grayline Tour

   

Alles hat reibungslos geklappt. Vom Ausgang wurden wir direkt zum Bus weitergeleitet und anschließend zu unserem Hotel gebracht. Nur weiter zu empfehlen!

26 March, 2018 by Mr Niklas Noll on Grayline Tour

   

they were always punctual and the drivers were pleasant and they were like tour guides telling us some history

26 March, 2018 by Mr john burton on Grayline Tour

   

I would thoroughly recommend the booking experience. Everything went smoothly from pick up to drop off, staff polite and aware of our bookings. No problems at all.

26 March, 2018 by Ms Velma Harriott on Grayline Tour

Grayline Iceland.

   

From the moment we landed at Reykjavic, Grayline staff were on hand and demonstrated their efficiency and helpful assistance, which continued right up to our arrival at the hotel. Their vehicles were clean, well driven and always punctual. Our Tour Guide on the Golden Circle Tour was not only very knowledgeable about Icelandic history, he was also able to convey that with a special humour. It felt like a most enjoyable history lesson. This Tour began at 1030am. on Friday, 23rd. March, 2018. I mention this only because we feel that this particular Guide deserves special mention - unfortunately, we cannot remember his name but he was typical Icelandic from the North of the Island. Very tall and robustly built with a red beard so, hopefully he can be identified and and our comments passed to him.

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25 March, 2018 by Mrs David Chaffin-Power on Grayline Tour

   

The online process is very neatly organized and easy to follow.

25 March, 2018 by Ms Leah Harger on Grayline Tour

Reliable

   

Reliable, punctual, good service, free wifi on board. Recommended

24 March, 2018 by Mr Joao Garcia on Grayline Tour

   

Quick and easy. Didn't realize we weren't being dropped off directly in front of the hotel.

24 March, 2018 by Mrs Melissa Guillaume-Thomas on Grayline Tour

   

Muy buen servicio, muy puntuales. Volvería a escogerlos.

24 March, 2018 by Ms Garazi Lasarte on Grayline Tour

If you need a transfer or a tour...

   

Responsive, even with a slight miscommunication they were able to take care of my groups transfer needs. Clean, comfortable transportation. Just be on time or ahead of schedule, their system works on a tight timeline.

23 March, 2018 by Mr John Murphy on Grayline Tour

   

Everything went smooth.

23 March, 2018 by Ms Agnes Fiath on Grayline Tour

Ottimo servizio

   

Ottimo servizio, wi fi gratuito a bordo, puntuali, anzi anche in anticipo.

23 March, 2018 by Ms BAIONI MARILENA on Grayline Tour

   

At the end of the checkout process when asked for drop off and pick up information the process was confusing. Additionally, even though the required information was provided an email was sent out within 24 hours saying that drop off and pick up information had not been provided.

22 March, 2018 by Mrs Judith Cunningham on Grayline Tour

   

A first-class service with high quality coaches. Have made Reykjavík so much more accessible.

22 March, 2018 by Mr Peadar Breen on Grayline Tour

Excellent service thank you. I had the best time ever.

   

Excellent service, reliable and cheap. Took me straight the hotel. Staff are really nice and booked the Golden Circle and Northern Lights which were stunning. The staff are so friendly and knowledgeable. The tours were amazing and the best experience of my life. I highly recommend them.

22 March, 2018 by Ms Rebecca Hay on Grayline Tour

   

Good service ad on time

22 March, 2018 by Mr Paul James on Grayline Tour

   

Good

22 March, 2018 by Ms HEI TING CHEUNG on Grayline Tour

Great early morning pick up service

   

Great pick up service very early in the morning, all buses used were on time and drivers were very helpful. Would definitely use agin

22 March, 2018 by Mr Fergal O'Neill on Grayline Tour

   

I had great experience with Gray Line!! We booked airport transfer ticket and forgot to wake up on time so we missed it, we called to the support centre and they sent another bus to pick us up so that we didn't miss our flight! We felt so blessed because we thought that we had to buy another ticket. The Southcoast tour to Vik and waterfalls was good too, the tour guide is funny and provides us lots of info throughout the trip. Highly recommended this company and it seems like the cheapest tour provider in Iceland as well!!

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22 March, 2018 by Ms Dung Tran on Grayline Tour

   

All great and on time. Thanks for the WiFi all road long

22 March, 2018 by Mr CARLOS GOMEZ on Grayline Tour

Exceptional service

   

Always on time. Friendly helpful and professional staff.

22 March, 2018 by Mrs Karen Loubser on Grayline Tour

Northern Lights Mystery Tour

   

Booked this trip for the night after we arrived. Unfortunately we didn’t see the lights although there was a lot of activity. The good news is you can book it again at no charge, which we did.

21 March, 2018 by Mrs Linda Vedovino on Grayline Tour

Everything good

   

everything OK, organization, time schedule transfer

21 March, 2018 by Mr Volker Dulz on Grayline Tour

   

Very friendly and efficient service. Excellent time keeping

20 March, 2018 by Mr John Lynch on Grayline Tour

   

we where met at airport and taken to hotel nice friendly driver picked up for our tour of northern lights .The next day we missed the coach for our tour of the golden circle so we where put on mini bus taken to the bus depot and put on the 10 o'clock tour .this was lovely and the trip and guide where excellent lovely tour with lots of information .We also changed the times returning to the airport and everything worked out perfectly will definitely use Gray Line Iceland again and hope to visit in the spring G Dickens

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20 March, 2018 by Mrs Gillian Dickens on Grayline Tour

   

Sehr gerne freundlicher. Hilfe bei Gepäck.

20 March, 2018 by Ms Laura Kammerer on Grayline Tour

Very happy overall

   

Took us a few minutes to find the bus initially at the airport but otherwise was an easy and smoothly run service. Staff were great and helpful, we also took a tour with Gray Line that was booked via a different site but was amazing from start to finish. Will recommend to anyone.

19 March, 2018 by Mr Allan Hann on Grayline Tour

   

It was well organised but a lot of waiting around after a tiring flight

19 March, 2018 by Mrs Amy Lawrence on Grayline Tour

   

Couldn't find my accommodation on the list and selecting a bus stop was a little confusing. Otherwise great!

19 March, 2018 by Ms Tina Fallahi on Grayline Tour

   

Clear, simple and informative. Great communication via email while in Iceland also. A clearer sign at the airport where the Gray Line Buses are, particulalry at night for exhausted travellers would help.

19 March, 2018 by Mr Christopher ATKINSON on Grayline Tour

   

Bus waiting about 200m away in the carpark while ther services are right outside the door. Otherwise brilliant and efficient service 1hour right to my hostel.

18 March, 2018 by Ms Aoiffe Smith on Grayline Tour

   

Excellent service!

18 March, 2018 by Ms KANYARAT PULSAWAT on Grayline Tour

   

Very helpful and gave us a warm welcoming. Thank you!

18 March, 2018 by Ms Demi Murphy on Grayline Tour

   

Easy to book and reasonable price

17 March, 2018 by Ms Hyeonjean Jo on Grayline Tour

Well organised team.

   

A well organised team...flexible to suit the customer. Happy guides have extensive knowledge about Iceland.

17 March, 2018 by Mr Colin Larkins on Grayline Tour

Had a great day

   

Booking experience was food but needs to get up to date and use an app or have confirmation online instead of having to print

17 March, 2018 by Mr Damon Jenkins on Grayline Tour

Very Kindle and professional service ... i am very satisfied

   

Everything wAs perfect .... very satisfied

17 March, 2018 by Mr Nicola Mazzocca on Grayline Tour

   

The shuttle was punctual and efficient.

17 March, 2018 by Ms Pei Tian Goh on Grayline Tour

Good trips

   

Everything went like clockwork very polite guide & driver. A well oiled machine.

16 March, 2018 by Mr Douglas Lancaster on Grayline Tour

Would highly recommend

   

Very easy service to use. On time with all buses. Good communication

16 March, 2018 by Mrs Orla Murphy on Grayline Tour

   

The process worked without problems -smooth and simple

16 March, 2018 by Mr Alan Morrow on Grayline Tour

   

I would recommend them - on time efficient service.

16 March, 2018 by Mrs Susan Jarju on Grayline Tour

   

The staffs were very nice and friendly. The bus drop me off right in front of the hotel. But there’s no sales counter in the Keflavik airport. That’s little confused me.

16 March, 2018 by Ms Yu Kotani on Grayline Tour

Shuttle service to and from coachnpark was great

   

Buses where on time and the schuttle service to and from the hotel was great. Only gave 4 stars as i am 1.90 tall and i found a shortage of leg room.

16 March, 2018 by Mr alistair wharton on Grayline Tour

   

Excellent door to door service

15 March, 2018 by Mr Richard Adkins on Grayline Tour

Excellent

   

Easy at the airport and arriving at drop off point driver gave directions to my hotel

15 March, 2018 by Mr James Hammonds on Grayline Tour

On time and efficient service.

   

I like that they were on time. The ride from keflavik to the bus terminal , then to the hotel was smooth and easy. Drivers were nice .

15 March, 2018 by Ms maria imelda clemente on Grayline Tour

   

The whole service was very efficient. Perhaps the transfer from the big coach to the minibuses could have been better organised; it was not clear which minibus we should get into.

14 March, 2018 by Mr Andrew Lindqvist on Grayline Tour

   

Effortless

14 March, 2018 by Mr Stewart maclean on Grayline Tour

Great, friendly and organised service.

   

If visiting Iceland again I wouldn’t hesitate booking with Gray Line. Excellent service and very well organised, I would definitely recommend booking excursions with this company.

14 March, 2018 by Ms Louise Barnett on Grayline Tour

   

Easy to find. Transfer was easy. Nice comfortable seats.

13 March, 2018 by Mr David Chiu on Grayline Tour

Excellent service

   

Very efficient service, staff very friendly and helpful.

13 March, 2018 by Mrs Deanne Morris on Grayline Tour

   

Fantastic service, prompt and reliable

13 March, 2018 by Ms Lorna Wickham on Grayline Tour

On line booking easy. Minibus not waiting at Reykjavik bus terminal.

   

Booking good but there was no minibus waiting at Reykjavik bus station so we had to get a taxi to our hotel as we had a Northern Lights tour booked and almost missed it.

13 March, 2018 by Mrs Margaret Keane on Grayline Tour

   

Great service..

13 March, 2018 by Mr SAUNIK UDANI on Grayline Tour

   

Gray Line was fast and efficient. Their team members were very friendly and the tour guides were great ! Would highly recommend using them. All my tours in Iceland were through them and all were wonderful.

13 March, 2018 by Mr Kerry Gaus on Grayline Tour

   

Very quick and affordable Way to get to Reykjavík

13 March, 2018 by Ms Stephanie Clark on Grayline Tour

Fantastic service

   

Simple, quick and easy!!

12 March, 2018 by Ms Rebecca Newman on Grayline Tour

   

It was really easy to book online, see which hotels they drop off at, and see the times available for pickup.

12 March, 2018 by Ms Sarah Cuprewich on Grayline Tour

   

Bardzo dobrze wykonana usługa.

12 March, 2018 by Mrs Ewa Zganiacz on Grayline Tour

   

Nice and comfortable journey

12 March, 2018 by Ms Deepika Gupta on Grayline Tour

   

You didn't put us on the Drop-off list!!!

12 March, 2018 by Ms Shirley Jarred on Grayline Tour

The web site needs rewording.

   

I found it difficult to book the return journey from my hotel to the airport.When booking to go from the Airport to the Laxnes hotel it asks for the Pick up point and not the Drop off point.This is very worrying and I wondered if It was going to be ok.I had to ask the hotel to book the return journey to the airport for me.

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12 March, 2018 by Mrs Jacqueline Jackson on Grayline Tour

Easy booking, good price, comfortable transfer from Keflavic to Reykjavic

   

Website easy to use and understand. Online booking was painless! Can either print tickets or use your phone - showing email for confirmation. Lady in the airport lobby with Grayline banner told us where to go to find the bus. Plenty of seats and we only waited a few minutes after arrival before we got underway. Arrived at the bus depot and were clearly told which minibus to change onto to get our ride to our apartment in the city centre, where the large buses are not allowed. All very easy and no fuss.

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11 March, 2018 by Mrs Caryn Wakelin on Grayline Tour

Highly recommended

   

Really well organised. I used Grayline for transfers to and from the airport as well as a Golden Circle tour. All on time and easy to book.

11 March, 2018 by Ms Lisa Wood on Grayline Tour

Great Follow Through

   

Very user friendly and timely responses to emails. Would definitely recommend this company!

11 March, 2018 by Ms Clara Mesa on Grayline Tour

Excellent service! Pick up and drop off superb.

   

The booking was simple. All the necessary documentation was supplied electronically or hard copy to suit your needs.

11 March, 2018 by Mr Hugh Bain on Grayline Tour

   

Great service door to door with ease. Friendly helpful staff.

11 March, 2018 by Mrs Catherine Sellers on Grayline Tour

   

Very easy to book online. Pick up from hotel in minibus was on time as advertised, straightforward transfer to coach for onward travel to airport. Clean and comfortable coach which arrived on time at airport departures. Would definitely recommend.

10 March, 2018 by Mr David Williams on Grayline Tour

Quick and has all you need

   

Great! The bus had electricity outlets so you can charge your phone, free wifi.

09 March, 2018 by Ms Liga Balina on Grayline Tour

Straightforward experience

   

The process was fairly straightforward. We went to the Grayline information desk at the airport who directed us to the Grayline bus. We got onto a large bus and then were driven to their bus terminal. Our minibuses were already there so no one had to wait around for the next bus. The driver announced which minibus was going to which hotel and that was it! Great experience!

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09 March, 2018 by Mrs Preena Sankadecha on Grayline Tour

All as hoped for

   

Everything we booked inc transfers and trips went according to plan pickup/drop offs as promised all very efficient golden circle tour and rep particularly good very informative an excellent day out.

08 March, 2018 by Mr JOHN HARPER on Grayline Tour

Punctual and friendly

   

Always picked up on time. Very friendly.

08 March, 2018 by Mrs Kim Noonan on Grayline Tour

pick up at the airport was perfect and fast (like teh rest of the service)

   

Easy, quickly and without incidences

08 March, 2018 by Mr eduardo fonollosa on Grayline Tour

Amazing Tour Host

   

Although we were not lucky enough to see the northern lights, Frida the tour host was was so informative, passionate and authentic in explaining so vividly the history of Iceland, its people and culture-I gained a new appreciation for the many hardships faced by their forefathers.

08 March, 2018 by Mrs Lyane Lisy on Grayline Tour

   

Overall brilliant experience with Grayline . Had lost time off my trip due to a cancelled flight . Grayline had no problem re scheduling tours . They are very efficient and have excellent guides

08 March, 2018 by Mr Graham Moore on Grayline Tour

northern lights tour

   

Despite the fact that we didn’t see the Lights the tour was excellently organised, lovely guide and executive comfortable coaches with a feel safe driver!

08 March, 2018 by Mrs Bridget Andrews on Grayline Tour

   

I have not been to. Reykjavik or indeed anywhere else with Grays Line.u

07 March, 2018 by Mr Anthony Wright on Grayline Tour

   

Booking was extremely easy and quick.

07 March, 2018 by Ms VIVIAN ONUOHA on Grayline Tour

Would book again!

   

Very Very efficient, not late even once with all the tours we went on. Pleasurable journey on every coach we went on.

07 March, 2018 by Mr Steven Holmes on Grayline Tour

   

The ride was smooth and transition to the smaller bus was easy. The drivers were both friendly and helpful.

07 March, 2018 by Mr paul nantel on Grayline Tour

Great experience

   

Pick-ups and departures were all on time. Felt safe in the hands of the drivers and the guides were friendly and knowledgeable. Only criticism would be that the wording on the voucher is a little unclear in that departure times are set at 30 minutes after pick-up. We fortunately arrived at collection point 30 minutes before departure but imagine that some people misunderstand the collection details particular if English is not their first language. Wording needs to be improved to emphasise collection from bus stops is 30 minutes prior departure time.

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07 March, 2018 by Mrs Anne-Marie Browning on Grayline Tour

Wishing there are more public transportation choices

   

Bus schedule is every hour. For the distance, I think the cost should be less. A lot of the cities in Europe don't cost more than $20 for a one way ride from the airport. I wish Iceland has better public bus services instead of every two hours and making the cost almost equivalent to a shuttle.

07 March, 2018 by Ms Eleonor Ugay on Grayline Tour

   

Very prompt and reliable service. Would recommend to family and friends.

06 March, 2018 by Mr JEFFREY Doyle on Grayline Tour

Brilliant

   

Definitely recommend. Everything went strictly to plan, and on time - everytime

06 March, 2018 by Mrs Margaret Wilson on Grayline Tour

   

Well organised and good attention to safety.

06 March, 2018 by Ms Jennifer Price on Grayline Tour

Excellent service and friendly staff

   

Fantastic trip changed slightly from my last trip, so visited a new place. Driver and guide were extremely helpful and friendly. Would definitely use this service again.

06 March, 2018 by Mrs Ingrid Stapple on Grayline Tour

Timely service but inconvenient hotel drop off.

   

We were disappointed that the drop off point at BSI was so far from Hotel Holt on our arrival. It seemed that no Gray Line driver wanted to take responsibility for guests staying at Hotel Holt. If we had not been with a young couple who had google maps, we would not have known where to go when we were dropped off. The walk up to the hotel with our luggage was steep and took about 16 minutes. Also, we noted twice that the windscreens on your vehicles were badly cracked which surprised us from a safety perspective.

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05 March, 2018 by Mr Colin Huelin on Grayline Tour

Recommend....

   

Amazing organisation and timing. Very helpful staff. Thank you for making our trip so easy and memorable :)

05 March, 2018 by Ms Jessica Ladwa on Grayline Tour

   

efficient

05 March, 2018 by Ms So Ching Sarah Chan on Grayline Tour

   

Excellent service and value

04 March, 2018 by Mr Michael Smith on Grayline Tour

Perfect for all needs

   

Really good company to use and book transfers through, good communications from start.

04 March, 2018 by Ms Stephanie Lomas on Grayline Tour

Brilliant Service

   

Used for transfers to and from the airport, also for a Northern Lights Tour. Brilliant service, easy to book online and the coaches were on time.

04 March, 2018 by Mr David McCrann on Grayline Tour

Transport

   

Easy to book, easy to cancel. We had to cancel our transfer due to the weather our flight was cancelled. Promt reply and refund issued. Will be booking them again later in the month. hopefully next time we will get to travel

04 March, 2018 by Ms Elizabeth Windmill on Grayline Tour

   

My bus went away earlier and did not reach the bus. Thankfully, your worker gave me a flybus flyer.

03 March, 2018 by Mr Marek Luts on Grayline Tour

   

The Transfer both to and from the airport was very efficient.

03 March, 2018 by Mr David McLees on Grayline Tour

   

The process was easy and the drivers were very kind.

02 March, 2018 by Ms Theresa Hanrahan on Grayline Tour

   

To see the Northern lights is out of this world. Nothing can explain seeing them with your own eyes

02 March, 2018 by Ms Emily Chaplin on Grayline Tour

   

We spent 1.5 hours on the bus from the airport and was eventually dropped at BSI for get a taxi to our hotel. It was not explained why this happened. We got a private transfer back to the airport.

02 March, 2018 by Ms Fiona Maguire on Grayline Tour

Efficient, friendly and helpful

   

Very efficient, helpful. Easy to book and helpful when we were unsure of meeting point.

02 March, 2018 by Mr Jason Boyce on Grayline Tour

Very happy to recommend this company

   

I booked two trips with Gray Line, one from the airport and a return one to the Blue Lagoon and then on to the airport. The email confirming the trips was confusing. The email confirming my hotel as the pick up point also said it was not a pick up point. So I had to get back in touch with them. Their response was quick and reassuring, so their customer service is very good.

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02 March, 2018 by Ms Noelle Quinn on Grayline Tour

Would recommend for easy transfer

   

Very easy to do, well explained

01 March, 2018 by Ms Bethan Sinden on Grayline Tour

   

Easy to find. Quick trip.

28 February, 2018 by Ms Emily Palmer on Grayline Tour

Simple et rapide

   

Malgré un retard de 2h de notre avion, prise en charge immédiate à l'aéroport, direction la gare routière. Nouvelle prise en charge par des navettes en fonction de votre hébergement à Reykjavik. Rien a dire !

28 February, 2018 by Mr Patrice Chokomert on Grayline Tour

   

Excellent service

28 February, 2018 by Ms Shriya Sundaram on Grayline Tour

Perfect country as well as tour agency.

   

Just perfect. Highest quality service, not a single scratch.

27 February, 2018 by Mr Artemiy Kozyr on Grayline Tour

   

very organized

27 February, 2018 by Ms Pauline Yi on Grayline Tour

   

Transportation was super easy and quick. Buses were comfortable and provided WiFi. Overall great experience

26 February, 2018 by Ms michelle giraldo on Grayline Tour

Great service

   

Iceland is over priced in terms of general value for money. We found Gray Line buck this trend as they offer excellent value for money whilst not being overly expensive.

25 February, 2018 by Mr richard woods on Grayline Tour

   

On time, nice coach

25 February, 2018 by Mr Jason Lo on Grayline Tour

   

Airport transfers are very well organised, and good value. Would definitely recommend.

24 February, 2018 by Ms Louise O'Neill on Grayline Tour

Easy Booking

   

Easy booking process online. Although you do have to confirm the hotel pickup/dropoff twice

24 February, 2018 by Mrs Rachel Crome on Grayline Tour

Swift, comfortable and good value!

   

Always a swift airport transfer service. Would use them again

24 February, 2018 by Mr Christian Macutkiewicz on Grayline Tour

easy.....easy.....easy

   

Very easy to book.....very easy to find in the Arrivals area,....only had to pop outside & straight on to the coach. Simple transfer then from coach to shuttle bus and dropped off almost outside hotel......fantastic start to holiday

23 February, 2018 by Mr Peter Hartley on Grayline Tour

Racism Tour_Golden Circle Classical Tour No. 3

   

Racism tour. I got on the coach at 9:04 on 20 Feb 2018. I sitted together with my sister who is over 60 years old. After the fist attraction, our seats were occupied by 2 Europeans or Americans who got on coach after 9:30 because of late. I complained to the guide but he ignored us or intended to protect the Europeans or Americans. As a HongKonger and only Asian in the coach, we felt very very uncomfortable. Comparing with the same tour that I joined in 2016 which run by Bus Travel, the guide managed the tour very smoothly and peacefully. Never boring in the coach and made me felt happily and satisfied. I also joined 2 days South Coast tour on 21-22 Feb 2018 running by Artic Adventure, the guide is very fantastic with outstanding performance although the tour start in the afternoon of 21 Feb (4 hours later) because of bad weather. I understand and it is reasonable. I will share my strange experience out because they can choose.

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23 February, 2018 by Ms Wai Lan Choi on Grayline Tour

   

Nice!

23 February, 2018 by on Grayline Tour

Keflavik to Reykjavik Bus Service

   

It was easy to book, via a computer, with Gray Line Iceland. (The same cannot be said for the return booking on a smart phone.)

22 February, 2018 by Mrs Lisa Varouxis on Grayline Tour

   

Service impeccable. Prix très compétitif.

22 February, 2018 by Mr Fabien SERRET on Grayline Tour

Easy to book

   

It was very easy to book on line and get email confirmation of the booking

22 February, 2018 by Mr John Hankins on Grayline Tour

Very well organised and super punctual

   

So well organised efficient drivers and always punctual

22 February, 2018 by Ms Pamela Wade on Grayline Tour

Maybe be Grey but it sparkles service

   

We were booked for the airport bus and four tours with Greyline even after severe weather interrupted the schedule they re arranged and got the holiday back on track with no fuss just efficiency and with a smile from all concerned even the drivers who have the tough job! Well done

22 February, 2018 by Mr Richard Smith on Grayline Tour

   

Good.

21 February, 2018 by Ms Yu Tung Chen on Grayline Tour

Well organised, fun and informative

   

Tour ran to time and had very good tour guides, who were knowledgeable and provided stimulating information, whilst being entertaining. It gave us a good flavour of Iceland and it's people.

21 February, 2018 by Mr John Bisson on Grayline Tour

   

Easy to book online. Easy to reschedule if needed. Very timely service.

20 February, 2018 by Mrs Stephany Davis on Grayline Tour

Great airport transfer

   

Great reliable service to and from hotel and airport

20 February, 2018 by Ms Helen Wareing-Start on Grayline Tour

   

Easy to book - could be simpler to join all bookings together

19 February, 2018 by Mr Graeme Beattie on Grayline Tour

Very bad experience

   

We have written the time of arrival of the flight but we were delayed due to dealing with the missing luggages. When we went to the counter, the counter said that the last bus had gone 10 mins ago and we needed to wait at the airport for the next bus for more than 4 hours at 4:30!! I found that there is no support for such kind of situation..

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19 February, 2018 by Mr Tin Ching Fung on Grayline Tour

Great company

   

We used Gray Line for several trips during our holiday in Iceland. For pick up and drop off at the airport, Northern Lights Mystery Tour, Blue Lagoon and Golden Circle Classic Tour. We would definitely use them again! In particular, we did two tours with them (Northern Lights and Golden Circle) and the tour guides were great.

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19 February, 2018 by Mrs Ita Moss on Grayline Tour

   

Struggled a bit with booking bus from Airport the site kept asking where I wanted picked up from. Everything else was easy to do.

19 February, 2018 by Mrs Marion Chandler on Grayline Tour

Coach transfer to and from airport

   

Picked us up on time. Very efficient service clean tidy bus

19 February, 2018 by Mrs Karen Webb on Grayline Tour

   

Easy to find, good WiFi and friendly staff!

19 February, 2018 by Mr Fabiano Justen Quintella on Grayline Tour

Convenient service

   

Easy to book online

18 February, 2018 by Ms Esmee Ng on Grayline Tour

   

Amazing experience with an amazing tour! Super recommended.

18 February, 2018 by Mr Mario Moreno on Grayline Tour

Efficient transfer - well organised.

   

Easy to book - very straight forward to organise where to get dropped off for the various city centre hotels.

18 February, 2018 by Mr Robert McClure on Grayline Tour

Would use again

   

Booking staff very helpful - fast response time Airport Desk again very helpful On arrival at the main terminal some confusion around shuttle for hotels - staff were not very helpful & were only concerned with getting the shuttles filled

18 February, 2018 by Mr ANTHONY DAVIES on Grayline Tour

Pleased with the service.

   

Drop off at hotel and pick up on return to airport very efficient given the number of passengers staying all over town. We went on Northern Lights tour 14 02 2018 and again well arranged. The guide (Darren) was informative and humorous, without being over intrusive.

17 February, 2018 by Mr Paul Sylvester on Grayline Tour

   

everything just perfect

17 February, 2018 by Mr Brian Johnson on Grayline Tour

   

Service parfait. Comptoit très facile à trouver à l'aéroport, personnel sympathique, horaire respecté à la minute près, aide pour charger les bagages, bus très comfortable.

17 February, 2018 by Ms ELODIE OSTER-BOULEY on Grayline Tour

   

Efficient service

16 February, 2018 by Mrs Lynne Buckler on Grayline Tour

Generally OK

   

Bit of a mix up at the start getting from the Airport to Reykjavik and had to wait quite a while. But after that - generally good

15 February, 2018 by Mr George Devine on Grayline Tour

Smooth transfer, helpful customer service

   

The transfer to and from the airport was smooth. We even had to reschedule a couple of times as our flight was cancelled but the staff were very helpful. On the way back we were stuck in a snow storm, but the driver was very proficient and careful to get us to the airport safely any in time.

15 February, 2018 by Ms Anisha Gangwani on Grayline Tour

Ok service but bad communication

   

Decent service, but communication is terrible if you need ti chsnge a booking. Do not respond to emails, 20 mins to answer the phone and then no email cofirmation so you are left wondering if they sre actually going to pick you up....

15 February, 2018 by Mr Steven Lockstone on Grayline Tour

A friendly, reliable and efficient airport transfer service.

   

The whole service was impressive. Booking was easy and the coach pickup is adjacent to to the Arrivals area. The service was efficient inasmuch as I was expected by the driver. Connecting minibuses were waiting at the city terminal to take you to the hotels. Drivers were invariably friendly and helpful with the luggage. The early morning transfer back to the airport was punctual. I would thoroughly recommend this service for its reliability.

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15 February, 2018 by Mrs Catherine Close on Grayline Tour

   

Really good the way luggage is loaded onto the bus at the bus terminal, but I felt that once we arrived at the airport it was a case of there's your luggage get it yourself. That made the experience poor!!

14 February, 2018 by Mr Robert Maybank on Grayline Tour

   

It wasn’t made clear that we would be changing bus.

14 February, 2018 by Mrs Sarah Wheatley on Grayline Tour

Good service that's easy to use

   

Easy to book online and very easy transfers on arrival with helpful staff

13 February, 2018 by Ms Bethany Taylor on Grayline Tour

   

Driver was not very friendly by comparison to previous drivers. I found it cold on the first bus. Would be good if you could offer a direct service too

13 February, 2018 by Mrs Samantha Perone on Grayline Tour

   

Good

13 February, 2018 by Ms Jin Ha Yoo on Grayline Tour

   

We were unfortunate enough to be dropped off at the wrong stop. However the driver took the time to take us nearer to our original stop.

13 February, 2018 by Mrs Janice Cowan on Grayline Tour

   

Easy to book . Quick and efficient staff at airport .

13 February, 2018 by Mrs marilyn hunt on Grayline Tour

   

Easy booking. Comfy and roomy seats. Clean shuttle and on time. Kudos to the USB port to charge my phone before arriving in Reykjavik.

13 February, 2018 by Mr Minh Nguyen on Grayline Tour

Good guides Very helpful

   

Very helpful over the phone when some of our tour got cancelled due to weather conditions couldn’t do more for us even called us back would highly recommend them 10/10

13 February, 2018 by Mr mark crehan on Grayline Tour

   

It was easy to book, a good selection of tours, and I appreciated the 5% off.

12 February, 2018 by Mrs Vanessa Allen on Grayline Tour

Fabulous service

   

Extremely helpful with any queries ,highly recommend this service

12 February, 2018 by Ms Amanda Hill on Grayline Tour

   

Good service, would book again!

12 February, 2018 by Mr Daryl McCauley on Grayline Tour

   

Everything ran like clockwork. Almost to the minute. All the staff were friendly and helpful.

12 February, 2018 by Mr Geoffrey Adams on Grayline Tour

   

Muy buena organización y servicio. El personal muy amable y competente!!

12 February, 2018 by Ms Lucia Martinez Graullera on Grayline Tour

Bus station luggage trouble

   

After arriving at bus terminal, passengers were responsible of moving luggage from grey line bus to the smaller shuttle themselves . This was unexpected and difficult in the dark . Also the bus stop chosen as a location closest to our destination was actually further than a closer stop....we watched another guest get dropped off closer to our apartment . Then the dropped us off on another side . Very difficult to see where you are in the dark .

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12 February, 2018 by Ms Gabriela DAbreo on Grayline Tour

   

Punctual comfortable bus but found driver hasty when enquiring re our destination as not on their list.While it did bring us to our accommodation it was stressful not knowing same as I was travelling with a young child

11 February, 2018 by Mrs noreen quinn on Grayline Tour

Very good experience at a reasonable price compared to Icelands high costs

   

You were waiting at the airport to pick us up and then transported us to our agreed destination. You were on time and there was no fuss with a friendly service

11 February, 2018 by Mr Keith Gough on Grayline Tour

Excellent

   

Efficient. Helpful. Great value

11 February, 2018 by Mrs Emma Kirkby-Geddes on Grayline Tour

Mostly great

   

Most of the employees are really friendly and delivers service beyond expectations. Due to the large snowfall upon my arrival, the roads were in bad conditions. The minibus driver taking us from the main bus to the hotel, did not project any adjustment to the road conditions.

11 February, 2018 by Mrs Anita blombergnygaard on Grayline Tour

Excellent choice to head to Reykjavik

   

Friendly staff and perfectly on time. Clean brand new buses.

10 February, 2018 by Mr Jose Ricardo Torres on Grayline Tour

Great service

   

Great friendly service. Clean coaches and run on time. What more could you want.

10 February, 2018 by Mr Jonathan Fretwell on Grayline Tour

Highly recommend it

   

Very happy with the service. Friendly and helpful drivers, not so much at the desk on arrival at the airport. She couldn’t be bother to explain where was the coach situated. Would definitely use the transport again.

10 February, 2018 by Mrs laurence Jaugey-Edge on Grayline Tour

Smooth transfer

   

As advertised bus waiting at airport, all went smoothly from airport to hotel

10 February, 2018 by Mr Michael Smith on Grayline Tour

Good service

   

Good service at the counter

10 February, 2018 by Mr kiang Pheng Toy on Grayline Tour

   

just used them for airport transfers but was very organised. I picked the wrong date for pick-up home, so when i called to confirm at 5am the pick up was on its way, the lady said it was booked day before but quickly got a driver to us and swapped our booking.

09 February, 2018 by Mr Glen Collings on Grayline Tour

   

we think the service is good!

09 February, 2018 by Mr YEUNG KA FAI on Grayline Tour

Goede service - perfect op tijd.

   

Goede service - aan te bevelen.

08 February, 2018 by Mrs Evelyn Vancayseele on Grayline Tour

Best tour group in iceland

   

Absolutely superb. Hassle free. Great service

08 February, 2018 by Mr Gurpal Bains on Grayline Tour

Brilliant service.

   

Such a friendly happy driver. Very helpful.

07 February, 2018 by Ms Louise Newphry on Grayline Tour

Fast and efficient service

   

Good service, easy to find the desk and bus. Bus takes you to the terminal where mini buses are waiting to take you around the city to your accommodation. All went very smoothly

07 February, 2018 by Mr William Hughes on Grayline Tour

   

I booked the transfer online and the check in desk was very easy to find. Buses leave every 30 mins so you don’t need to feel rushed. Very fast and efficient.

07 February, 2018 by Ms Lisa Gove on Grayline Tour

Good service

   

Transfer was good. Friendly helpful driver. Had to wait a long time at airport before setting off.

07 February, 2018 by Mrs Elizabeth Cloke on Grayline Tour

   

Booking was okay but confusing as the drop-off location (my hotel) was repeatedly referred to as the 'pickup point.' I had to check several times I hadn't accidentally picked Hotel to Airport instead. There was also no option for a return journey with a discount. I had to make two separate bookings. Finally, after booking, I got an e-mail asking me to confirm my hotel details. This seemed unnecessary as I'd already done so during booking. This happened with my other Gray Line bookings too.

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07 February, 2018 by Mr Garry Sheils on Grayline Tour

Top service Recommend

   

On time easy to Book great service

06 February, 2018 by Ms aiza crisanto on Grayline Tour

Superb service, highly recommended.

   

Excellent service from start to finish, could not be faulted.

05 February, 2018 by Mr David Elliott on Grayline Tour

   

Service transfert aéroport/hôtel très ponctuel

04 February, 2018 by on Grayline Tour

Simple, stress free transfer

   

Transfer was really simple, bus was waiting outside and took us straight to the Grayline bus terminal where smaller shuttle buses were waiting to take us to our hotel. Excellent services all drivers spoke excellent English and were very helpful.

04 February, 2018 by Mr Jack Tatschner on Grayline Tour

Great transfers, good company

   

The pick ups were on time and swift and the arrival and drop off times are to schedule! The drivers are helpful and friendly too! It is a well ran company and communication is evident, they allowed us to change our transfers to the following day for no extra charge and were always available to phone

03 February, 2018 by Mr KEATON TYRRELL MOLONEY on Grayline Tour

   

Really straightforward and efficient pick up and drop off with no waiting, helpful and friendly drivers.

02 February, 2018 by Ms Samantha Howland on Grayline Tour

Misleading. Don't book blue lagoon with airport transfer.

   

When booking the blue lagoon to airport package it is very misleading as it tells you the bus to the airport is included and airport is only around 20mins from there. However they don't include the bus timetable from the blue lagoon to the airport. When booking it asks for flight times and numbers etc. Our flight was at 7.15pm.We planned on leaving around 4pm to give extra time in airport etc. The last bus from the blue lagoon to the airport is 3pm!!! Obviously we would never have booked this if we had have known this. Turns out there are only 3 buses a day from the lagoon to airport which are 11am,12pm and 3pm. We waited from before 4pm to 5.20pm. I asked other Grayline drivers where the airport bus was and they were not helpful at all. I rang their office and after several attempts i managed to get through to speak to someone who eventually told us there were no more buses to the airport from there. What good is a transfer from the lagoon at 3pm to be in the airport from 3.20pm when the flight is not until 7.15pm?! We ended up paying for this service and not using it as a result of this. We had to ask another airport bus Reykavik Excursions to take us the airport and thankfully he obliged. We had to pay for another transfer and it was inconvenient after already spending £440 booking tours alone with Grayline. Reykavik Excursions have ones every 40mins so I would definitely book with them.

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02 February, 2018 by Ms Miranda Henderson on Grayline Tour

   

Easy and helpful

31 January, 2018 by Ms Beverley McPherson on Grayline Tour

   

Quick, clear instructions but did not rush us.

31 January, 2018 by Mr Gary Hemmings on Grayline Tour

   

Golden circle was good and the guide was excellent with very good information

30 January, 2018 by Mr Peter Reynolds on Grayline Tour

Fabulous service, highly recommended!

   

I would totally recommend Grayline for your airport transfer in Reykjavic. The coach was waiting as we left the airport on arrival after collecting tickets from the airport office. Communication was great when I had to change our pick up arrangements and the pick up was spot on time. All drivers were courteous and knowledgeable and the ticket exchange at the depot and airport office was really well organised.

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29 January, 2018 by Mrs Lisa Williams on Grayline Tour

easy transfer

   

if you pre book paid for your journey you must still queue at the grayline desk to get tickets, it's beside exit. Bus is parked outside to the right a short distance away. Journey takes about 45 mins to the terminal, we then got a mini bus to our accommodation. No complaints smooth operation!

29 January, 2018 by Mr Samuel Smyth on Grayline Tour

   

Great tour guide and gave us a comprehensive of history about Iceland and also hlep is to keep hunting aurora

29 January, 2018 by Ms YU WEI YEH on Grayline Tour

Will use again

   

Really good service. On time and very organised

28 January, 2018 by Mr Scott Merchant on Grayline Tour

Most Unsatisfactory. A crazy system.

   

We flew easyJet from Edinburgh Tuesday 23rd January, landing around 18.45. We had purchased online a transfer from the airport to the Hotel Klettur. We followed the instructions on our booking and headed immediately after baggage reclaim to the Gray Line desk. The nightmare began! There was a queue which included people, like us, who had bought their transfer in advance and others who had not but were buying at the desk. Some were booking tours for the duration of their holiday. There were two members of Gray Line staff who were trying to satisfy these customers. Those of us who had purchased in advance gained no benefit from doing so. We stood for over a half hour before reaching the counter and being given tickets for the bus. We were unhappy and were surrounded by many other unhappy customers. Behind us as as we received our tickets was a very lengthy queue. A crazy system! Once on the coach there were no problems and the shuttle transfer to the hotel was ok. At the hotel we booked tours with various companies including our transfer back to the airport on the 27th with Gray Line. We were advised that there would be no problem. There wasn't! We would strongly advise however that people do not get trapped in the inefficient Gray Line system departing Keflavik Airport. Jean and Iain Ower.

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28 January, 2018 by Mr Iain Ower on Grayline Tour

Good and fast transfer

   

Very easy to book online, and everyone was very helpful at the airport and on the bus. Quick transfer to right outside the hotel BUT very long queue at the airport desk and only two people working - obviously not prepared for the number of incoming flights. Overall very easy would use again.

28 January, 2018 by Ms Georgia Euden on Grayline Tour

Excellent service

   

We used Gray Line for a few tours and airport transfers. The airport transfers were reliable and we got picked up straight after our flight and then taken back to the airport in time for the next flight. We then did the Blue Lagoon, Golden Circle and Northern Lights tour which we really enjoyed and the tour guides surprised us with their knowledge and stories. We didn’t see the Northern Lights the first night but were happy to hear we were able to join the search the following night free of charge- we saw the most spectacular Lights! I would highly recommend Gray Line to anyone traveling to Iceland!

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27 January, 2018 by Mr Willem Hunter on Grayline Tour

Great experience

   

Great experience. Very professional tour, specially Erik, always helpful and willing to help with camera settings.

26 January, 2018 by Mr ALBERTO Andres Sanchez on Grayline Tour

Great service

   

Great service... didnt have to wait at all. Was clear where we needed to go when we landed which is exactly what we wanted when we got off the plane.

26 January, 2018 by Ms Bianca Edmunds on Grayline Tour

Reliable service and easy to use

   

Easy and straightforward.

26 January, 2018 by Ms Clare Carrigan on Grayline Tour

Great Stuff

   

We have been on two trips. Both excellent and well led. They even arranged for the Northern Lights to turn on! Totally enjoyable!

26 January, 2018 by Mr Nick Tate on Grayline Tour

Would recommend

   

Easy, convient and cheap!

25 January, 2018 by Mrs Sophie Norris on Grayline Tour

Great service

   

Punctual pick ups, friendly and informative drivers, thank you!

25 January, 2018 by Mrs Stacey Lucas on Grayline Tour

   

Definitely recomended,,they are on time

25 January, 2018 by Ms Rose Ann Recinto on Grayline Tour

   

O serviço correu muito bem, de forma profissional e simpática mas o drop off nos hotéis por vezes demorou tanto ou mais tempo do que o resto da viagem, penso que está parte do serviço poderia estar um pouco mais optimizada.

24 January, 2018 by Ms Ana Caetano on Grayline Tour

   

Awesome company

24 January, 2018 by Mr Chi Kin Wong on Grayline Tour

Jederzeit wieder

   

Komplett alles hat super geklappt, immer wieder gerne

23 January, 2018 by Mr OTTO LAPP on Grayline Tour

Good company

   

Friendly quick efficient reliable

23 January, 2018 by Mrs zoe brown on Grayline Tour

An easy and straight forward process

   

Web site easy and straight forward to use, made you feel confident that it would be that straight forward when we arrived in Reykjavik

23 January, 2018 by Mr Peter Morrell on Grayline Tour

guter Service

   

Gut organisiert mit der Verteilung auf kleinere Busse für last maile. #Im großen Buss dürfte mehr Sitzabstand sein

23 January, 2018 by Mr Eugen Pink on Grayline Tour

   

Great guide and tour!

22 January, 2018 by Ms Caroline Lindqvist on Grayline Tour

   

Perfect trip! No comments. A trip as it should be!

21 January, 2018 by Mr Jaco van der Laan on Grayline Tour

Prompt, accomodating, friendly.

   

Grey Line were the perfect way to travel in Iceland. Picked up from front entrance of airport, and dropped off if not outside hotel, less than 5 minutes walk. Tours were also excellent. Highly recommended.

21 January, 2018 by Ms CHRISTINA KENNEALLY on Grayline Tour

   

Super organisiert, pünktlich und gute saubere Busse.

20 January, 2018 by Mr Detlev Roethlinger on Grayline Tour

   

It was very easy to book online

20 January, 2018 by Ms Erika Pike on Grayline Tour

Excellent - cannot fault GreyLine

   

All the GreyLine members of staff were friendly and helpful. They made our holiday fun and stress free. Have already recommended to my friends and family and will certainly be returning. Cannot fault anything at all’

20 January, 2018 by Ms Lisa Thomas on Grayline Tour

   

Excellent

20 January, 2018 by Mrs Margaret Phoenix on Grayline Tour

Efficient, informative and polite, service.

   

Efficient, informative and polite service providers.

20 January, 2018 by Ms Geraldine Nixon on Grayline Tour

High recommend.

   

Easy to book. Very organised and very impressed. Highly recommend.

20 January, 2018 by Mr Gavin Benson on Grayline Tour

   

Great!

18 January, 2018 by Ms Anny Levett on Grayline Tour

   

Very well organised

18 January, 2018 by Ms Donna Youldon on Grayline Tour

First class experience

   

Easy to Navigate and find exactly what I needed

18 January, 2018 by Mr Philip Hawkins on Grayline Tour

Happy with the service provided.

   

Bus was waiting for us and took us to our hotel promptly despite the snow conditions. Friendly staff at the sales desk at the airport.

17 January, 2018 by Mr george carnochan on Grayline Tour

Great transport service

   

Purchase of airport transfer was user friendly and clearly the best choice. Their clear directions upon arrival at the airport were very much appreciated. travel was comfortable. The particular driver from the airport was not extremely friendly, and many of us tried to get off too soon when he stopped at one point and turned on the lights and such without explanation. When we stood up to exit instead of being polite he asked where we were getting off, then said we could get off there if we want but its a 2 hour walk to our hotel. He embarrassed us a bit. All else was great.

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16 January, 2018 by Mrs Victoria O'Kain on Grayline Tour

   

Got to see the northern light, but be warn, a better camera is needed to take pictures or else the only pictures you would be taking are the black sky not the green illuminating light. Not the companies fault but your own decision to invest for just one trip or try your own cellphone

16 January, 2018 by Mr Alan Lam on Grayline Tour

   

Extremely nice customer service. On time and really try to please the customer. Great job

16 January, 2018 by Ms Karen proctor on Grayline Tour

Easy

   

Easy booking ing process from start to finish, emails sent promptly and all stated very clearly

16 January, 2018 by Mrs elizabeth ann blockley on Grayline Tour

Efficient and reliable

   

Reliable and efficent

16 January, 2018 by Mrs Linda Yule on Grayline Tour

   

The website was user-friendly, but did not retain my selections. Since I was considering between many options, I had to keep searching and adding the tours to my cart only to find that my cart was empty if I did not check out within a few minutes.

15 January, 2018 by Ms heather choe on Grayline Tour

   

Excellent

15 January, 2018 by Mrs Kelly O'Neill-Skelly on Grayline Tour

   

The bus is big and the seats are comfortable the only problem is the wifi connection isn’t working

15 January, 2018 by Mrs So Eng Wee on Grayline Tour

Brilliant and easy service

   

Brilliant and stress free, right to my hotel as promised

15 January, 2018 by Mr David Smith on Grayline Tour

   

Great tour guides.

15 January, 2018 by Mr Neil Hughes on Grayline Tour

   

it was very comfy to take the bus. Bus stops are really close so we can walk only like less than 5 mins.

15 January, 2018 by Ms Hana Choi on Grayline Tour

Aanrader voor mensen die het land voor een eerste keer bezoeken!

   

De hotel pick up is geweldig! De bussen zijn comfortabel en de gidsen weten je veel te vertellen over het land. Echt een aanrader!

14 January, 2018 by Ms Jeamie Swinkels on Grayline Tour

   

The bus was on time

14 January, 2018 by Mr pramodk muthu on Grayline Tour

A pleasant experience

   

I made a mistake in booking my tickets online.I telephoned you and the problem was rectified. I had a pleasant experience with you. It was my first time,but i plan to use you next time i come to Iceland.

14 January, 2018 by Mr Devon Green on Grayline Tour

   

Straight forward and hassle free

14 January, 2018 by Mrs Tracey Allen on Grayline Tour

Excellent service

   

Although my flight was delayed I had excellent service from you and no hold ups what so ever!!!

13 January, 2018 by Mrs christine woollcott on Grayline Tour

   

Amazing adventure and very experienced guides. Highly recommend it

13 January, 2018 by Ms Nadia Marsella on Grayline Tour

Efficient service, reasonable price (for Iceland)

   

Easy online booking. Remember that large coaches aren’t allowed into Reykjavík city centre, so they shuttle you from th main bus station to either your hotel or the nearest bus stop, depending on where your hotel is located.

13 January, 2018 by Ms Cindy Lai on Grayline Tour

Easy and reliable

   

The booking was easy to make and as we put our hotel in we were assured that we would be dropped at the correct location

13 January, 2018 by Mrs LESLEY Shanks on Grayline Tour

   

Outstanding customer service from start to finish.. I received prompt assistance with a few issues I encountered not even associated to Grayline Iceland.. Highly recommend this professional company when visiting Iceland..

13 January, 2018 by Ms Margaret Lee on Grayline Tour

   

Easy, organised and good value

12 January, 2018 by Ms Jennifer Giblin on Grayline Tour

Great simple transfer

   

Bus was waiting as we walked through. You can always buy your tickets from the kiosk which you spot literally as soon as you walk through arrivals. They wait till the bus is full before leaving which I guess could be annoying if you get on early. You then get taken to the terminal where they break people up onto mini buses to go to their hotels. Looks like there are two bus companies that compete to do this service so can’t comment on the other

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12 January, 2018 by Mrs NICOLA CRANWELL on Grayline Tour

Efficient service

   

Efficient service on the arrival by fast track information given and nice team

11 January, 2018 by Mrs Izabela Andrzejewska on Grayline Tour

   

On time to pick me up and drip me off at the airport

11 January, 2018 by Ms Michelle Cabugao on Grayline Tour

Great Service

   

Website booking was good, pick up tickets in airport was good & the journey to our drop off was excellent.

10 January, 2018 by Mr John Cooper on Grayline Tour

   

Tip Top

10 January, 2018 by Ms Brigitte-Victoria Lampe on Grayline Tour

Easy to find smooth seamless transfer

   

Smooth seamless transfer easy to use

09 January, 2018 by Mr Simon johnson on Grayline Tour

   

Definitely recommend!

09 January, 2018 by Mr Joseph Morgan on Grayline Tour

   

thx

09 January, 2018 by Ms Yu Yun Hsiao on Grayline Tour

Just ok

   

The queue when you came out the airport was daft, had to wait 30mins and couldn't use the express check in. Also we were told that we would be given direction to the hotel from the bus stop which we werent

08 January, 2018 by Ms Sammantha Truluck on Grayline Tour

   

The staff are very helpful, knowledgable the service is excellent. I would recommend them.

08 January, 2018 by Mr Anthony Doody on Grayline Tour

Brilliant

   

Excellent tour company will certainly be using again

08 January, 2018 by Mrs Karen Flint on Grayline Tour

   

Totally satisfied with your online service. Will definitely recommend.

08 January, 2018 by Mr Joseph O'DWYER on Grayline Tour

Good transfer

   

Easy enough to book online and slightly cheaper than the other bus company offering airport transfers. However the ability to book a return ticket to/from the the aiport would be much less hassle than the way I had to book 2 separate tickets. Also the barcode on the ticket issued by email isn't scanable at the check in machine in the airport, we had to manually type the booking number in - if these could be fixed would be good. Instructions at the bus station were clear and concise.

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07 January, 2018 by Mrs KAREN MORECROFT on Grayline Tour

PERFECT!!

   

Everything was perfect. The guides have been very professional and they english accent are pretty clean. They told you about everything and they know how to answer ur question as well. The busses are so comfortable

07 January, 2018 by Mr Tyndall Volosky on Grayline Tour

Booked airport pick up very easily and loads of different times to choose .

   

A very good, easy to do booking with added discount codes/

07 January, 2018 by Mrs Christine Fox on Grayline Tour

   

Excellent and easy service. Welcome from Elizabeth at the airport was great and they brought us direct to hotel

07 January, 2018 by Ms Elizabeth Barratt on Grayline Tour

Wouldn?t use for transfer from airport

   

Arrived in Iceland, stood around for the coach, when it arrived, it was chaotic. Boarded the coach with our rucksacks, only to be told they were too big to carry on board. So had to put them in the hold of the coach. Then had to queue up again, but the coach was full. So had to take bags off the coach and wait for another. Which was a long time. Ended up waiting for over an hour from arriving to actually getting to our hotel. Not a pleasant experience and would recommend using Flysee as they had many coaches waiting, no-one stood around waiting for their coaches.

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07 January, 2018 by Mrs Samantha Cotton on Grayline Tour

   

Everything was well organized and easy to find

06 January, 2018 by Ms Nicole Kovalcik on Grayline Tour

Good

   

Tour guide is really funny, informative and professional! We just love him and he shakes hands to each of us before we leave!

06 January, 2018 by Ms Cheuk Wing Hui on Grayline Tour

   

Perfect

05 January, 2018 by Mr Sungwook Lee on Grayline Tour

Great service

   

I used this company for all my tours and airport transfers for my recent trip to Iceland. They were alwaus on time, courteous and helpful guides/drivers and the tours were wonderful, especially the Golden Circle tour.

05 January, 2018 by Mrs Teri Scott-Lewis on Grayline Tour

   

Great

05 January, 2018 by Mr lewis calvert on Grayline Tour

Very goid company.

   

Would recommend for good time keeping and modern vehicles. Well organised.

04 January, 2018 by Mrs Sarah Thomas on Grayline Tour

terrible music

   

The driver on the way back to the airport had terrible taste in music (he played rubbish songs from American musicals like you'll never walk alone

03 January, 2018 by Mr Ciaren McShane on Grayline Tour

   

Boarding the bus @12:25pm but departure time @ 13:05pm. It means either 12:30 bus departs earlier than every 30 minutes of clock.

03 January, 2018 by Mr John Wang on Grayline Tour

   

Getting in the bus, the driver was helpful, friendly, and very informative. .

03 January, 2018 by Mr Erik Foutch on Grayline Tour

   

there was a short delay, but nothing bad

02 January, 2018 by Ms Shiang Anais Li on Grayline Tour

   

It was good to adjust the time with the arrival of the flight. My flight was delayed and probably with this reason, the bus was already almost full and my seat was half occupied by s big man in the next seat. Hope the seats have more width.

02 January, 2018 by Mr Daisuke Tanaka on Grayline Tour

   

Easy to find, bus available despite flight delay.

02 January, 2018 by Ms JING TAN on Grayline Tour

Excellent

   

Very easy process and lovely driver

01 January, 2018 by Mrs Charmaine Stapleton on Grayline Tour

   

Easy to book. Long wait at airport until we left, but otherwise very efficient.

01 January, 2018 by Ms Sarah Adams on Grayline Tour

Great service best value for money

   

We were very pleased with our airport pick up and drop off, the northern lights and golden circle tours. Very prompt arrivals. Enough time at every stop during tours. Extremely convenient.

01 January, 2018 by Mrs Kavitha Shankar on Grayline Tour

   

On time, reliable. Would definitely recommend.

31 December, 2017 by Mrs Karen Lok on Grayline Tour

   

Transfer was fine but it would have been helpful to know that it takes 45mins to get to the main bus terminal plus the time it takes to be shuttled to our accommodation. Thanks.

31 December, 2017 by Ms Helena Roche on Grayline Tour

   

Quick easy online booking system

30 December, 2017 by Ms Munira Hirani on Grayline Tour

I recommend Gray Line

   

The Gray Line website was easy to use. The various routes (e.g. to the city from the airport, or to the airport from ths city) were easily identifiable and the related prices were provided.

30 December, 2017 by Mr Andrej Stefanov on Grayline Tour

Great experience

   

Easy and quick

29 December, 2017 by Mr Lance Wright on Grayline Tour

   

Very efficient service!

29 December, 2017 by Mrs Lee Lee Wu on Grayline Tour

   

Friendly, easy and fast

29 December, 2017 by Ms Yvonne Lu on Grayline Tour

I am happy and booked my return trip as well.

   

The bus was waiting when i arrived, the chauffeur was friendly and took my luggage. He drove very good / calm. 1 negative comment; i cancelled my reservation 60656006 #1697344 on december 14 (what was dealt with very prompt and friendly) but today december 29 i still have not received my money back.

29 December, 2017 by Mr Kees Lek on Grayline Tour

Great Staff...Awesome

   

Grey experience and great staff. I missed my bus as I could not find the stop and another driver picked me up to get me to the main bus. Those Icelandic people are so friendly. i totally recommend travelling with them and the guide she was amazing for the Golden Circle tour

27 December, 2017 by Mr Israel Eliezer on Grayline Tour

   

速度快且友好

27 December, 2017 by Ms YU WANG on Grayline Tour

Comfortable

   

Simple and easy! Information are clear. Buses are clean and comfortable plus staff are helpful with decent manner.

27 December, 2017 by Ms Mabel Lam on Grayline Tour

Best transport from airport to city

   

Excelllent service, on time, easy to communication with customer service when we had reschedule flight. Comfortable bus and good driver.

27 December, 2017 by Mrs Denelia Denelia on Grayline Tour

A pleasant journey

   

Great organization, even we travelled for the Christmas holidays. The guides are always prepared and kind, the drivers are very skilled. We didn’t see the Northern Lights for the first two nights spent in Reykjavik, but they do the excursion even the 25th of December and finally we had a beautiful Christmas present!

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26 December, 2017 by Ms Gaia Sanguinetti on Grayline Tour

Thankful for this service!

   

I’m very happy that this service is available. Given how expensive Iceland is, it is reasonably priced (relatively speaking). Transfer went smoothly. Only “issue” and it wasn’t a big one, was that the driver wasn’t the most patient when telling us which bus to get into after we arrived at main terminal/transfer station.

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26 December, 2017 by Ms Elda Perez on Grayline Tour

Easy and convenient

   

It was easy to book and the information is clear and easy to follow.

25 December, 2017 by Mr Sebastian Betancur Zapata on Grayline Tour

   

Very easy and convenient to book on line

25 December, 2017 by Mrs JACKIE MILLS on Grayline Tour

   

Normal tjänst

25 December, 2017 by Mr Peter Rosengren on Grayline Tour

Very caring and professional

   

Very nice professionals and very helpful!

24 December, 2017 by Mr Soorianand Herkanaidu on Grayline Tour

Excellent service

   

This was very easy to book on-line from home. We only booked one way because we thought we might get a taxi back to the airport. It was so efficient that we booked at the office in Reykjevik for our return to the airport.

23 December, 2017 by Mrs Sheila Storey on Grayline Tour

Super Transport, alles genau wie beschrieben!

   

Der Transport erfolgte zeitnah wie angegeben, auch die Beschreibung zu der jeweiligen Bushaltestelle war sehr gut beschrieben. Alles verlief super nach Plan! Ich hatte den Pick up am Hotel zur Blue Lagoon gewählt, und als drop off- von Blue Lagoon zum Flughafen.

23 December, 2017 by Ms Jennifer Lucio on Grayline Tour

Airport pick up

   

A very smooth experience from start to finish. Pleasant and helpful staff.thank you

23 December, 2017 by Mrs Tina McLellan on Grayline Tour

Excellent trip and great value.

   

The guide and driver were excellent. The two year return on the trip because we didn't see the Northern lights was also excellent. The only slight criticism was the temperature in the coach was uncomfortably high and the bright, white greyline logo on the screen at the front of the coach was annoying. It could have been turned off.

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22 December, 2017 by Mr John Boyle on Grayline Tour

Excellent time keeping, helpful and knowledgeable staff and good coverage

   

I would highly recommend the company for their service, efficiency and their care of children.

22 December, 2017 by Mr Arif Devji on Grayline Tour

Prompt helpful service.

   

Prompt helpful service. Coach from airport to a central Gray Line Terminus and then transfer to small mini bus to drop off near your hotel. Great email communication about the process, the location of pickup and drop of bus stop near hotel.

21 December, 2017 by Mr Sukhdev Khebbal on Grayline Tour

Iceland trip

   

I would definitely recommend them to anyone and would use them again if I visit the island again. They have a very organised system in place and the staff are very helpful

21 December, 2017 by Mr Daniel Hill on Grayline Tour

Straightforward and easy.

   

Simple booking process, service on time, efficient.

20 December, 2017 by Mrs Monica Mooney on Grayline Tour

Efficient, class and helpful agency

   

Would like to give 6 stars but I not allowed. The driver dropped us to our accommodation which is not the specified dropped point and my partner accidentally dropped her mobile phone in the bus and they sent it back to us without asking for further charges. This is definitely how a business should be operated, standard setting to the tourism industry!

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20 December, 2017 by Mr Tzong Perng Cheong on Grayline Tour

   

The Golden Circle tour was very good, as it take in the highlights. My disappointment was with the church as the last stop. It just did not seem to fit in with the rest of the tour. The guide was informative, but she was not as friendly as some I have had in other cities. I also took the Northern Lights mystery tour. The weather was excellent as it was a very clear night. However, we never saw them. Our guide said it was due to the electromagnetic fields of the earth. I did know the chances of seeing them were not guaranteed. I did not opt for the next night because our guide said that it was highly unlikely we would see them.

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19 December, 2017 by Mr George Arees on Grayline Tour

   

Easy and friendly service.

18 December, 2017 by Mrs Janice Hills on Grayline Tour

   

Excellent service. This company is a well oiled machine. I wish we had it back home!

18 December, 2017 by Mr Dylan Miller on Grayline Tour

   

Our tour guide and driver were excellent and we had a brilliant day!

17 December, 2017 by Ms Mika Ireste on Grayline Tour

Good

   

Buses were frequent and convenient. We get into the bus and depart to hotel staight away. They drop off us right infront of the hotel, so we dont have to walk far with heavy luggage. Staff were helpful.

17 December, 2017 by Ms NUR ASHARI on Grayline Tour

Grayline are very reliable company

   

Very good reliable service easy booking service

16 December, 2017 by Mr Ian Miller on Grayline Tour

   

Very easy to book

15 December, 2017 by Ms Alexandra Valinsky on Grayline Tour

Perfekt organisation

   

I bought a ticket online. You have to go to the office first to check in. Bus left 2min later, we changed to a minibus at the city after 45 min, which brought us to the hotel!

15 December, 2017 by Ms Friederike Scharlau on Grayline Tour

   

YES

15 December, 2017 by Mr JIMMIE MASK on Grayline Tour

Very happy

   

Very happy, simple and easy. Booking was easy and was able to use the 5% discount code. Much cheaper than Reykjavik Excursions. Driver arrived on time and everything was timely.

13 December, 2017 by Mr Jordan Meyers on Grayline Tour

Excellent service!!

   

Customer service team online and the staff in bus terminal was outstandingly efficient, friendly and helpful.

13 December, 2017 by Mr Kai Him Lee on Grayline Tour

A terrific airport transfer

   

Great service. They were forgiving of a mix up on my behalf. The buses were clean, the drivers courteous and helpful

13 December, 2017 by Mr Peter Stuart on Grayline Tour

   

Very flexible and always responsive. I have been pleased with the services both times I used them

13 December, 2017 by Mr Thomas Koch on Grayline Tour

servizio eccellente

   

Servizio puntuale eccellente e personale disponibile.

13 December, 2017 by Mr GABRIELE MONTI on Grayline Tour

easy and perfect

   

very efficient company! the bus was so confortable!

12 December, 2017 by Ms MARA VALENTE on Grayline Tour

Buena experiencia

   

Buen servicio y el conductor muy amable

12 December, 2017 by Ms Ana Lorenzo on Grayline Tour

   

Great service and friendly staff

12 December, 2017 by Mr Krissada Tanpaitoonditi on Grayline Tour

Great service!

   

Buses were on time. Tour guides were great.

12 December, 2017 by Ms Juriese Maury Saramosing on Grayline Tour

Great!

   

Used Grayline for all our transfers and tours. The buses are very modern and some have electric sockets by the seats (for charging) and also free WiFi on the bus. Very efficient and organised, Would highly recommend.

11 December, 2017 by Mr William Marsden on Grayline Tour

Exceptional service

   

We used Gray Line for Airport Transfers, Northern Lights, Golden Circle and Blue Lagoon. Exceptional service and reliability. Would recommend them very highly.

11 December, 2017 by Mrs Sara Gordon on Grayline Tour

   

very well organised,buses always came on time although they can get very busy.would definitely use them again.All the tour guides were very freindly and informative.Grayline are the perfect way to explore iceland if you dont want to rent a car.

11 December, 2017 by Ms cheryl murray on Grayline Tour

Top marks

   

Really easy to book and sales desk straight in front of your on exit ,staff friendly a pleasant drive to the hotel

10 December, 2017 by Mrs sharon mills on Grayline Tour

Amazingly professional company

   

Amazing service, from a very professional company. I’d recommend them to everyone, and will be using their services again when I return to Iceland. All tours on time, all pick ups on time, comfortable and clean modern coaches for all trips, friendly tour guides and transfers. Drivers lifted all cases. Couldn’t have been any better, Thankyou so much for the sheer excellence of your service

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10 December, 2017 by Mr Glenn Melvin on Grayline Tour

No transparency, Many hidden things, Poor response

   

As mentioned on ticket, service was from Keflavik airport to Reykjavik HOTEL. But Grayline dropped us very far from Hotel. If you are charging extra money for Hotel drop, it should be at hotel doorstep or at least nearby, if not, things should be clear to the customer while booking the ticket. As we were new to the city, it became very difficult and time taking for us to find the hotel with luggage and our small kid. As a result we missed our 8.30 pickup for Northern light tour. However, before boarding the coach we gave idea to the lady that we have to catch the adjacent Northern light tour by Grayline. So at least she should have drop us to nearby stop. Totally unhappy with the Hotel drop off facility.

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09 December, 2017 by Mr Saurabh Nilegaonkar on Grayline Tour

Arrived on time.polite helpful driver took us to our destination

   

Greyline provided a clean comfortable coach.a polite and helpful driver .makimg our experience a good one

09 December, 2017 by Mr John Ahern on Grayline Tour

great service

   

Easy to book online while at the departure airport. Bus was on time and a fast transportation to our hotel. Free WiFi on bus too :)

09 December, 2017 by Mr Scott Holland on Grayline Tour

Brilliant customer service

   

I contacted Grayline with queries regarding our airport transfer and they were incredibly helpful. Even sending me a google map diagram of my walking route to my accommodation which was a private apartment .

09 December, 2017 by Mrs Elaine Milburn on Grayline Tour

Very very very efficient!

   

Very very efficient, clear and helpful. I can only hope the rest of Europe would work this way. Email instructions couldn't be any clearer where the sales desk is at the airport and again the lady was very helpful with the direction and next steps. Going from the terminal to the hotel was also super easy with a driver that has a great sense of humour.

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08 December, 2017 by Ms Nives Zver on Grayline Tour

   

Very reliable, very simple instructions and friendly staff. You should book Gray line for your transfers in Iceland so your trip is just smooth!

08 December, 2017 by Mrs Kayleen Uy Cruz on Grayline Tour

   

Alles perfekt.

08 December, 2017 by Mrs Sabine Passinger on Grayline Tour

Stress free Iceland transfers

   

Very impressed with the service provided. Polite courteous staff. Thoroughly recommend using this company and will definitely use them again

07 December, 2017 by Mr Roger Coulthard on Grayline Tour

   

Delivered quickly and my cat really enjoys it!

07 December, 2017 by Ms Sarah Rodin on Grayline Tour

Excellent

   

Very efficient and easy to find and use. The welcome was great and well.

06 December, 2017 by Mr Jeff Hammond on Grayline Tour

A very good reliable company.

   

The online booking was very easy and had no issues. The website is very good. Well done Grey Line.

06 December, 2017 by Mr Anthony Morris on Grayline Tour

Exceptional service!

   

Exceptional service... Booked a few tours and was more than pleased with the whole experience, picked up in time for each tour, and very pleasant drivers each time... Thank you!

06 December, 2017 by Mr Anthony Ferguson on Grayline Tour

Great commute!

   

On time. Well equipped bus. Pleasant trip.

04 December, 2017 by Ms Tianbi Men on Grayline Tour

   

Very convenient and easy to book both online and at their locations.

04 December, 2017 by Ms Leslie Knaub on Grayline Tour

   

Friendly and helpful staff. Very short waiting time at the airport, quick transfer to the city!

04 December, 2017 by Ms Ann Hoersgen on Grayline Tour

Fantastic service

   

Fantastic service from Gray Line for transfers between airport and our hotel. Perfect timing and hassle free.

04 December, 2017 by Mrs Nadine Huckle on Grayline Tour

Relaxed and informative, great start to trip. Well organised.

   

Perfect day

04 December, 2017 by Mr samir shah on Grayline Tour

Very efficient

   

Very efficient and quick. Great service.

03 December, 2017 by Mrs Michele Lewington on Grayline Tour

Easy booking n cheaper than flybus with 5% coupon code.

   

Cheaper compared to flybus but frequency not as regular

02 December, 2017 by Ms Min Ting Han on Grayline Tour

Great punctual company to use

   

Site easy to use, easy to book and easy to read other feedback before booking

01 December, 2017 by Mrs Aileen Harris on Grayline Tour

   

Easy to use and flexible when we requested a date change

01 December, 2017 by Mr Guy Gravenell on Grayline Tour

   

Comfortable coach and minibus service from the bus station.

01 December, 2017 by Mr Peter Haynes on Grayline Tour

Fantastic service, staff are extremely knowledgeable and friendly

   

From start to finish we had no problems, there staff are very helpful and polite

01 December, 2017 by Mr Liam Doherty on Grayline Tour

   

Easy to use service, seamless delivery and would definitely use them again in the furure

01 December, 2017 by Ms Kate Sreeves on Grayline Tour

   

we booked 5 different tours and the airport transfers with Gray Line. after the initial booking they sent us an email saying they had some info missing. we gave them what they needed and when they sent the confirmation of all tours they had the date wrong on our very first one which was the airport transfer to Reykjavik . it took us a while to fix the problem.

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30 November, 2017 by Mrs Jane Galea on Grayline Tour

Swift and reliable

   

Fantastic service, well organised with extremely friendly staff. Would highly recommend to anyone travelling in and around Reykjavik, Iceland. 10/10.

30 November, 2017 by Mr Stephen Rawlings on Grayline Tour

   

Pleasant, dependable and efficient service

29 November, 2017 by Mr geraint jones on Grayline Tour

   

Swift, friendly service. And the driver was cute, too!

28 November, 2017 by Ms Carol Shaughnessy-Quinn on Grayline Tour

Helpful, reliable and a great experience!

   

I had some confusion with some of the bookings I made. I emailed the customer services and I was responded to within the hour. The response was very helpful and answered all of my questions.

28 November, 2017 by Mr Ross Prout on Grayline Tour

   

Quick, easy pick up

27 November, 2017 by Mrs Eugenia Agell Bernad on Grayline Tour

Great service by Gray Line

   

An efficient and enjoyable experience, Golden circle day was great and on the second night we saw the Northern Lights. Transfer from and to airport was on time with pickup close to our apartment.

27 November, 2017 by Mr Joss Wiggins on Grayline Tour

Fab ....

   

Great service ... prompt service, great customer service

27 November, 2017 by Mrs martina McConomy on Grayline Tour

   

I booked our trips before we left the UK & the process was very simple. The tours all had a a good description.

27 November, 2017 by Ms Ruth Fisher on Grayline Tour

   

I would absolutely buy a ticket from this company again. It was clear, efficient, fast, and proved reliable. The instructions provided made finding the bus/getting on my transfer as easy as humanly possible. Affordable, incredible service! Definitely recommend.

27 November, 2017 by Ms Teya Mischaikov on Grayline Tour

Best tour company

   

Seamless Airport transfers, pick up and drop off's after tour excursions. Staff are very friendly and helpful. Not to mention the hidden talent of the Gray Line bus driver who plays the trumpet on the Golden Circle Classic tour at Skalholt Church. Highly recommend and will be using them again on a second visit with family.

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27 November, 2017 by Mrs Elmarie McCulloch on Grayline Tour

   

Fast booking. Bus on time.

27 November, 2017 by Mr Chandra Vir on Grayline Tour

Flawless service but the website doesn't always work the way you expect

   

There is a problem with the website. You select the location you want, and then fill in the rest of the details, and then get an email requesting the location. You need to select the radio button as well as getting the location from the list otherwise it doesn't register properly.

26 November, 2017 by Mr Andrew Brittle on Grayline Tour

Great Trip

   

We booked our transfers & tours with Grayline, they were great. We were traveling with our 10 month old daughter and even though she was free on tours etc they provided a car seat free of charge on all coaches, which was a great help as it was less for us to worry about carrying/flying with. Staff/drivers were very helpful & pleasant, great customer service with quick responses. They really did help us have a great trip When we return to Iceland again we will definitely be using them again.

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26 November, 2017 by Ms Karen Cunningham on Grayline Tour

   

Brilliant from the online booking to the support from drivers and tour guides.

26 November, 2017 by Mrs Tanya Beer on Grayline Tour

   

Easy to book, efficient service

26 November, 2017 by Mrs Maureen Turner on Grayline Tour

   

5*

26 November, 2017 by Ms Gemma Scrase on Grayline Tour

Good service

   

You had to book 2 trips separately rather than return.. even after asking you can't find round trip button.. a friend had the same problem..It would make things more simple! We had a minibus and driver all week. He was very conscientious especially in high winds to make sure we were all safe and told us lovely Icelandic stories and information. Well done Matt!

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26 November, 2017 by Mrs JOAN BAILLIE on Grayline Tour

Heavenly honeymoon

   

Really great service, hotel pickup and drop offs are a bonus. Will use them again when we come back

26 November, 2017 by Mr Michael Latcham on Grayline Tour

   

It was an easily negotiated site, and the information provided was comprehensive

24 November, 2017 by Mrs Julie Armitt on Grayline Tour

   

Great

24 November, 2017 by Ms Kimberly Taylor on Grayline Tour

   

Best

24 November, 2017 by Mr Ihnwhi Heo on Grayline Tour

Good service.

   

We were quite happy with this service. We had originally planned to take the local bus into the city, but for not a lot extra, Grayline takes you directly to your hotel - and you don't have to work out how to change busses along the way, as you would on the local.

24 November, 2017 by Mr Matt van Leeuwen on Grayline Tour

Very professional

   

Very professional. Picked us up at the airport and dropped us off at our hotel with no fuss. Would recommend.

24 November, 2017 by Mr Stuart Owens on Grayline Tour

Excelent customer focus & very reliable

   

Pretty simple to use

23 November, 2017 by Mr John Hayes on Grayline Tour

   

From airport transfers to 3 tours booked through them ..excellent service

23 November, 2017 by Ms Pauline Stewart on Grayline Tour

Great service ! Always on time and very professional.

   

Very professional. Always on time and the staff was very friendly. We used them for a couple of tours and for airport transfers. The buses are comfortable, free WiFi and the staff was knowledgeable

23 November, 2017 by Mr Jeffrey Woei on Grayline Tour

   

This is fantastic for traveling and getting to your hotel

23 November, 2017 by Mr Niklas Karlsson on Grayline Tour

Bucket list tick holiday of a lifetime. Book blue Logoon well In advance.

   

Very organised pleasant staff. Will booked Blue Logoon much early very popular tour at least a month before aim to use discount code if you can. I didn't with the Gold Circle tour could of saved 15%, next time. Keep warm thermals under garmets socks, warm hat that covers your ears feet hands face can get real cold can be windy and cold near water and at night for the northern lights.

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23 November, 2017 by Ms Angela Davis on Grayline Tour

Brilliant

   

Excellent service. Punctual, comfortable & friendly drivers.

23 November, 2017 by Ms Sian Roberts on Grayline Tour

   

Great, easy, on time departure from the airport and drop off near our hotel downtown!

23 November, 2017 by Ms Jenna Pastuszek on Grayline Tour

   

No problem whatsoever, but could use a bigger "Gray Line" emblem on bus. It was hard to find the bus when you walk out of the airport.

23 November, 2017 by Mr GARY HENSEL on Grayline Tour

Excellent 5 star service with GrayLine

   

We booked return hotel transfers and trips to northern lights, classic golden circle and blue lagoon. Everything run like clockwork, all pickups were on time. All drivers/guides were very friendly. Excellent service; i would definitely recommend.

22 November, 2017 by Ms DONNA WARD on Grayline Tour

Decent, but could be better.

   

Comfortable coach, humourus & helpful driver, coach way too hot, very uncomfortable. Shuttle service decent, but left to fend for myself when dropped off as driver did not know hotel location.

22 November, 2017 by Mr Gregory Haver on Grayline Tour

Organized, comfortable, great free WiFi, spacious

   

Really easy to book, and competitive price.

22 November, 2017 by Ms Ivana Lin on Grayline Tour

   

The staff seemed unhappy and it was unclear a lot of the time what was happening and what was required by passengers - making it feel unorganised and stressful

22 November, 2017 by Ms Ayrleigh Lamb on Grayline Tour

   

Nice clean coach. On time.

21 November, 2017 by Mr Daniel Jeffers on Grayline Tour

   

Everything was pretty good.

21 November, 2017 by Mr Zachar Maximov on Grayline Tour

Quick and easy!

   

Quick and easy! Nice drivers, understandable system!

21 November, 2017 by Mrs Krista Saberova on Grayline Tour

   

The driver was very personable and determined to find some Northern Lights. It was a great experience. We would highly recommend this tour

20 November, 2017 by Mrs Ann Cipkins on Grayline Tour

   

Amazing, comfortable and accommodating. Highly recommend!!!

20 November, 2017 by Ms Irina Ivanova on Grayline Tour

   

There service is first class pick up was on time , transfers were easy no fuss , 100%

20 November, 2017 by Mr Graham Farrell on Grayline Tour

   

Quick,easy and well organised.

20 November, 2017 by Mr Colin Boxall on Grayline Tour

   

I would recommend Gray line as they were always on time and very good at what they doo, making your transfer hassle free.

20 November, 2017 by Mr mark McBrien on Grayline Tour

Would use their service again

   

On time departure, courteous drivers (did hotel transfer).

20 November, 2017 by Ms Missy Pracht on Grayline Tour

   

On time,warm, good experience

19 November, 2017 by Ms YUE HU on Grayline Tour

No waiting. Friendly staff. Door to door service

   

Very friendly and helpful staff. Dropped us right at the door of our hotel

19 November, 2017 by Mrs Catherine Burcham on Grayline Tour

Good

   

Good . Easy n simple

19 November, 2017 by Mrs Sharon lim on Grayline Tour

   

Personnel vraiment sympa. Aucun soucis.

18 November, 2017 by Mr Baptiste Cauchon on Grayline Tour

   

Super, polecamy!

18 November, 2017 by Mr GRZEGORZ STA?CZAK on Grayline Tour

Great customer service!!

   

Clear, easy booking online and quick responses to questions.

17 November, 2017 by Ms Aubrey Demchuk on Grayline Tour

   

매우 편리했음

15 November, 2017 by Mrs hyoeun rim on Grayline Tour

   

The service was what I expected. On time; wifi, USB plug etc

15 November, 2017 by Mr Carlos Egues on Grayline Tour

   

I have booked all my tours with gray line and will definitely use their services again next time I'm in Iceland. The pickup bus was a bit late once but we the tour bus waited for us.

14 November, 2017 by Mr Mihai Svet on Grayline Tour

   

nice busses and hassle free

14 November, 2017 by Mr john steel on Grayline Tour

Most enjoyable tour I have evern attend

   

So i booked airport transfer to hotel, Game of Thrones Tour and Southern island tour. Online booking is very simple and no fuzz. Everything is very smooth. The tour itself is very fun and enjoyable. We have the two most enthusiastic guides I have ever met. They both have good knowledge in Game of Thrones and places we visited. They also give you local knowledge about myths, stories and most depressing lullaby from Iceland - you guys sure know how to scary off the kid to sleep. Hopefully I can come back and take another tour - when you updated it >

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13 November, 2017 by Ms Kiddee Burakitbumrung on Grayline Tour

   

Easy to book, reliable service.

13 November, 2017 by Ms Eszter Sardy on Grayline Tour

   

Excellent service staff fantastic busses always on time easy booking system

12 November, 2017 by Mr james mackie on Grayline Tour

   

Highly recommended

12 November, 2017 by Mr SANJAY PATEL on Grayline Tour

Airport transfer

   

Everything was seamless and so easy. From arranging the service to actually getting from point a to b.

12 November, 2017 by Ms kasia chojecki on Grayline Tour

   

The service was punctual and informative enough

12 November, 2017 by Mr JASRAJ HEMANT DESHPANDE on Grayline Tour

A good start in Iceland!

   

Good service from airport to capital compare to other operators. Cost is reasonable but only thing I didn’t like that there is interchange at main bus terminal and we were put into smaller minibus. However the driver of that minibus was very helpful and a nice person.

11 November, 2017 by Mr Meraz Aziz on Grayline Tour

Great!

   

Pick up from airport and dropped off right at my hostel for something like 35 CAD. Very cheap!

10 November, 2017 by Mr Spencer Reid on Grayline Tour

Excellent service

   

Good value for price with an excellent service.

10 November, 2017 by Ms Gemma Barreiro on Grayline Tour

   

Hassle-free transaction and service.

09 November, 2017 by Ms Maria Clarize Morito on Grayline Tour

   

Pick up's were on time and the coaches were comfortable

08 November, 2017 by Mr Andrew Jones on Grayline Tour

A highly professional Operator

   

An easy website to use. The check in at Keflavik was seamless and we got dropped right at the hotel door. So good that we then booked the return trip at the end of our holiday. During our trip we had cause to use two other Icelandic bus operators . Grey Line was easily the most professional.

06 November, 2017 by Mr Alec OBeirne on Grayline Tour

Happyholidays

   

They are a fab and professional team anything u ask nothing is a problem slick professionals

06 November, 2017 by Mrs marie imrie on Grayline Tour

   

Excellent from the booking to arriving hotel. Punctuality,kindness etc. I will use them again.

03 November, 2017 by Mrs YOKO ORISHIKI on Grayline Tour

Wonderful tour

   

Excellent friendly service from start to finish. Really enjoyed the tour.

02 November, 2017 by Ms Fiona Brennan on Grayline Tour

   

Easy and everything worked out perfectly!

01 November, 2017 by Mrs Tammy Beer on Grayline Tour

   

effortless booking experience

31 October, 2017 by Ms Karen Griffiths on Grayline Tour

Good value, friendly and professional

   

Upon arrival at the airport, we got our transfer tickets at the Grayline desk in arrivals and hopped on the comfortable coach to their depot in Reykjavik where we transferred to a smaller minibus direct to our hotel. The staff were very friendly, and everything is very efficiently and professionally run.

29 October, 2017 by Mrs Victoria Nicholas on Grayline Tour

   

Excellent service and easy booking online.

26 October, 2017 by Mrs Evija Karklina on Grayline Tour

Fantastic Company

   

Gray line were a pleasure to deal with. Coaches were comfortable and spotless. Tour guides were fantastic especially Ragna and Ouskar the driver. I would highly recommend using this company. I look forward to returning to Iceland and I will certainly use Gray Line again.

26 October, 2017 by Mrs lorraine deasy on Grayline Tour

The Best

   

everything. it was hassle-free all throughout.

26 October, 2017 by Mr RAYMUND GERARD Langit on Grayline Tour

   

Highly recommended - 5* service!!

25 October, 2017 by Mr Greg Wood on Grayline Tour

Northern light Mystery Tour and Airport Transfers

   

Excellent service and reliable airport transfer pick up. Enjoyed the North Light mystery tour and it was amazing to see the northern lights the second night as we didn't see them on the first booking. I was really happy we could rebook for the next night. The tour guide the second night was very hands on and helpful.

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24 October, 2017 by Ms Miriam Ward on Grayline Tour

   

Service was very professional and friendly

24 October, 2017 by on Grayline Tour

   

Very timely. The transfer was smooth.

23 October, 2017 by Mr Daniel Littlefield on Grayline Tour

   

It was really rainy, gusty and windy the day we got picked up. It’s not a great pick up if you have a baby in a stroller with poor weather since you have to wait outside at a bus stop not your hotel lobby. And the vehicle change at the main terminal is also added annoyance when having to move a bunch of baby stuff.

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23 October, 2017 by Mrs Rachel Benson on Grayline Tour

Shuttle dropped us ?Close? to our hotel

   

The shuttle transfer driver dropped us off 4 blocks away and when we asked where our hotel was he said, “That’s a new hotel and I have no clue but you’ll find it.” We didn’t have a phone so couldn’t look it up and it wouldn’t have killed him to take 3 minutes to help us. Other than that it was a standard clean fast bus ride.

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22 October, 2017 by Mr Grant Massey on Grayline Tour

   

Convenient, clean and dependable.

21 October, 2017 by Mr David Jackson on Grayline Tour

   

Wonderful way to transport to Reykjavik. Warm and comfortable buses and easy to find and figure out.

19 October, 2017 by Mrs Claire Gleason on Grayline Tour

   

Good. Pricing in local currency would be nice (eg. say ISK/EUR/GBP/USD/AUD, depending on what I'm interested in)

16 October, 2017 by Mr Andrew Liu on Grayline Tour

Great

   

The reservation process was smooth and easy.

11 October, 2017 by Mr Timothy Mara on Grayline Tour

   

Excellent time keeping and drivers / tour guides

30 August, 2017 by Mr Ian McDougall on Grayline Tour

Misrepresentation and poor customer service

   

Easy

09 August, 2017 by Ms Stephanie Barberis on Grayline Tour

   

Checking in was straight forward and it was easy to find the bus. The shuttle arrived at the hotel with a few minutes to spare before our evening activity.

03 August, 2017 by Mr Thomas Card on Grayline Tour

Reliable and convenient

   

Convenient and quick service, nice drivers.

30 July, 2017 by Mrs Egle Saar on Grayline Tour

   

In general very good. Only one of the pick up driver was not very polite . But it was not an issue.

26 July, 2017 by Mr Bin Li on Grayline Tour

   

All of our tours with Gray Line were amazing! All of the guides were very personable and knowledgeable. Would definitely tour with Gray Line again

22 July, 2017 by Ms Melissa Osborne on Grayline Tour

Very good

   

There was some confusion at the transfer to the Shuttle Service as to which smaller coaches were going where, not necessarily aided by directions in a second language - but otherwise service was excellent and delivered us to the door of the Hotel Foss

20 July, 2017 by Mr James Cope on Grayline Tour

Dependable and comfortable

   

Reliable and comfortable

17 July, 2017 by Mrs Dolina McKerchar on Grayline Tour

Excellent service

   

Professional working!!! No worry about security along the way to go.

15 July, 2017 by Mrs Chana Draeger on Grayline Tour

Good service to get "home"

   

Easy to book, delivered right to the door, took longer than advertised.

12 July, 2017 by Ms Elizabeth Keddy on Grayline Tour

Delivered to wrong hotel.a

   

The ride from the airport to the main terminal was fine, but then the driver of the smaller shuttle from the terminal to the hotel delivered us to the wrong hotels to 1:30 a.m. We had to walk for several minutes to get to the right hotel.

10 July, 2017 by Mr Keith Boyette on Grayline Tour

Easy and straightforward

   

Straight forward and yes. I'd go through them again if needed.

08 July, 2017 by Ms Leslie Sundquist on Grayline Tour

Quick and efficient service

   

Quick and efficient service - the staff at Keflavik Airport were very easy to deal with and the transfer was easy. Would definately recommend.

04 July, 2017 by Mr Stuart Ivinson on Grayline Tour

Great service.

   

The staff were friendly and helpful. It was easy to locate and very convenient.

03 July, 2017 by Mrs Michelle Smith on Grayline Tour

   

Booking online was so easy.At the airport we would like more signs to show us where you are.w We saw Flybus signs but not yours.At the bus no one knew which bus would go to our hotel but once that was sorted out everything was fine and the ride was very pleasant.

28 June, 2017 by Ms Janice Moulton on Grayline Tour

Excellent service from Airport to Apartment

   

Online booking was excellent and easy to use

24 June, 2017 by Mr Iain Chanter on Grayline Tour

Easy no stress!

   

The bus was waiting for us and so was the transfer bus. It took us right to our hotel. There was no stress!

23 June, 2017 by Ms Terry Warwick-Plotkin on Grayline Tour

Worst "Taxi Service" Ever

   

They can start by giving their drivers a lesson in customer service. Both of our drivers were rude, especially the one from the bus terminal to the hotel. He dropped my husband, 12-year-old daughter, 8-year-old son, elderly mother and myself off at a random bus stop instead of at our hotel and told us that we would have to walk up the hill pushing 5 suitcases. He also acted very disgusted when he had to load our heavy suitcases into the bus. "Are you planning to move here or something?" No. We were there as a final leg to our 2-week vacation on a Disney Cruise. We had a lot of stuff. We had just been to St. Petersburg, Russia a few days prior and my husband and I noticed that the Russians were far more friendly than any Gray Line bus driver. When we got to the hotel, my son immediately noticed that his backpack with a $200 tablet and special LEGO set from Denmark were gone. I called Gray Line and reported the missing items. I knew exactly which row we were sitting in and where the bag could be found. There were only two other passengers on the bus when we were dropped off and they were several rows ahead of us. The items were on that bus and they were mysteriously never located. I would not recommend Gray Line to anyone for their "taxi service." Also, beware that the drive from the airport to the hotels is not narrated in any way. You won't learn any cool facts about Iceland or get excited about your upcoming visit. You'll sit and look out the window. So many missed opportunities to create loyal customers through impeccable customer service. They missed the mark entirely.

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23 June, 2017 by Mrs Kathryn Rennhack on Grayline Tour

great service

   

Bus was waiting when we arrived. Left on time and connected ud withthe shuttle to our hotel effectively. Thanks

22 June, 2017 by Mr Ronald Saniszlo on Grayline Tour

   

Prompt and efficient,

21 June, 2017 by Mr Arya Akmal on Grayline Tour

   

Booking was easy and quick. The whole process worked great.

15 June, 2017 by Mr William Garrett on Grayline Tour

Bright and light arrival!

   

Easy to find off the flight especially when a late arrival! Friendly staff and so very well organized - left a great first impression of things to come!

12 June, 2017 by Mrs Jill Zonneveld on Grayline Tour

Good reliable service

   

GREAT RELIABLE SERVICE

11 June, 2017 by Mr D HORNE on Grayline Tour

   

On time and very courteous!

11 June, 2017 by Mr Jane Zander on Grayline Tour

client very pleased with arrangements. Many thanks

   

service was above average and very efficent

05 June, 2017 by Mrs RAGNHILD TALMAN on Grayline Tour

Worthy tour: tight seating

   

Good tour: excellent guide: excellent value for the money. My only problem (and thus 4 stars) is seat spacing on the minivan. Even by airline standards, the seats are too close. I'm 1 meter 83, not tall for an American.

03 June, 2017 by Mr Alfred Lockwood on Grayline Tour

Here one minute, gone the next

   

Sadly, we had to cancel our trip to Iceland because of unexpected illness so all I can say is that it was very easy to make the reservation and very easy to cancel it.

03 June, 2017 by Mr George Nass on Grayline Tour

would recommend your company for tours and transfers

   

good staff well organised

02 June, 2017 by Mr Peter Finch on Grayline Tour

   

Their station was easy to find in the airport, I got right on the bus and we left shortly after. The ride was smooth and they took me to the door of my hostel

01 June, 2017 by Mr Ryan Twaddle on Grayline Tour

Good service, great to be taken to and picked up from my hotel

   

Good availability. Yes I would recommend.

31 May, 2017 by Ms Helen Vick on Grayline Tour

   

Quick and friedly service. Good organized transport.

29 May, 2017 by Mrs Kirsten Thalmann on Grayline Tour

   

Wait at airport for bus to go into city was way too long.

28 May, 2017 by Ms Diane Zultowsky on Grayline Tour

Couldn't be better!

   

Fantastic! Really impressive all around. Had several opportunities to need to interact w the staff through email , & they could not have been nicer or more helpful right away. Super super experience. Would use them again or recommend in a heartbeat!!

28 May, 2017 by Ms stacey wilcox on Grayline Tour

Super!

   

We had a wonderwel time!

26 May, 2017 by Mrs magda dackus on Grayline Tour

   

service confortable et ponctuel pas de soucis

22 May, 2017 by Mr vincent courboulay on Grayline Tour

Would recommend

   

Everything was easy to navigate and I would recommend booking with them.

20 May, 2017 by Ms Mylan Truong on Grayline Tour

A bit chaotic

   

Getting the bus from the airport was really easy. However, the whole interchange into the smaller buses to get to the hotels was chaotic. That part could be better organised. We indicated where we were staying when we booked. The driver didn't seem to know this.

17 May, 2017 by Ms Leanne Yard on Grayline Tour

Transfers run like clockwork. Highly recommended!

   

Everything they said would happen, happened! Rapid loading of luggage both ways. Rapid transfer between coaches at their terminal. Drivers' etas - spot on!

15 May, 2017 by Mr Peter Crook on Grayline Tour

good job

   

lovely drivers, very polite. bus clean and comfortable

14 May, 2017 by Mrs Barbara Clerici on Grayline Tour

Airport on time

   

Airport on time comfy coach prompt pick up

14 May, 2017 by Ms Janesse Johnston on Grayline Tour

   

Nice ride from the airport right to the front door of our hotel! Loved the free wifi onboard!

13 May, 2017 by Ms Vanessa Vander Brink on Grayline Tour

   

Puncture and clear instructions

13 May, 2017 by Ms Arin Wong on Grayline Tour

   

Very Easy to use, would recommend to any traveling to Iceland

11 May, 2017 by Mr Charlie Sweet on Grayline Tour

   

Wonderful guide! Yes we would use them again.

10 May, 2017 by Mr Marc Nathanson on Grayline Tour

   

Very organizated!

10 May, 2017 by Ms Gabriela Reiss on Grayline Tour

Fantastic service

   

Pick up and drop off were exceptional

09 May, 2017 by Mrs teresa martin on Grayline Tour

Easy process

   

Easy to book and pay for service

08 May, 2017 by Mr Stephen Rogers on Grayline Tour

   

Excellent

06 May, 2017 by Ms Alice Quayle on Grayline Tour

Really good company, would recommend

   

They were ready and waiting for us. Very friendly and efficient. Also, it was really easy to book everything online.

05 May, 2017 by Ms Jodie Jukes-longford on Grayline Tour

Unkompliziert

   

Bus wartete direkt nach der Ankunft, obwohl wie Verspätung hatten. Es waren nur sehr wenige weitere Fahrgäste, daher steuerten wir direkt die Hotels an. Nach ca. 1h waren wir in unserer gebuchten Unterkunft.

05 May, 2017 by Ms Katrin Lehmann on Grayline Tour

Easy booking and a good experience

   

Online booking was simple. Finding the right products and paying was all quickly done and easy.

04 May, 2017 by Ms Breanne Stefansson on Grayline Tour

Professional service

   

The service from the international airport to our hotel was first-class. We did not rebook hotel to airport as the possible wait time for pickup could have been as long as 45 minutes. We decided upon a different option for airport transit.

04 May, 2017 by Mr Stuart Rothstein on Grayline Tour

Pleasant journey

   

Punctual, courteous and pleasant experience. The bus was extremely comfortable.

03 May, 2017 by Mrs Nancy Vance on Grayline Tour

   

Easy to book, but would be nice if the online booking allowed the purchase of a return ticket, instead of having to get two single tickets. If I'd purchased at KEF, I could have saved money and bought a return ticket.

03 May, 2017 by Mrs Andrea Toven on Grayline Tour

   

Aparentemente houver alterações no transito na zona central de Reykjavick , teria sido importante termos sido informadas desse facto com antecedência, pois houve alguma confusão no local onde poderiamos sair. No entanto tudo correu bem, tendo o condutor sido muito gentil. Apparently there are changes in traffic in the central area of ​​Reykjavick, it would have been important to have been informed of this in advance, as there was some confusion at the place we hove to leave. However everything went well, the driver was very kind.

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01 May, 2017 by Mrs Maria Adelaide Oliveira Passarinho on Grayline Tour

Efficient transfer

   

Everything from the booking to the actual transfer was absolutely easy, efficient and pleasant.

01 May, 2017 by Mr Budimir Nikolic on Grayline Tour

   

Têm o senão de ter que se esperar fora do hotel, pela chegada do autocarro. O serviço melhorava se o camionista comunicasse com a recepção do hotel da chegada do autocarro.

01 May, 2017 by Mr AQUILES PINTO on Grayline Tour

   

Delivered the service they advertised. Ran on time.

30 April, 2017 by Ms Jennifer Thresher on Grayline Tour

Perfect

   

Great service. Easy to find the kiosk at the departure bus area and parked close so when the weather is bad it's nice it's only a few steps. Love that the vehicle is a smaller passenger type bus so they can get through the narrower streets and drop you off right at your location.

30 April, 2017 by Mrs Helen Rogers on Grayline Tour

   

The WiFi in the bus did not work.

29 April, 2017 by Mrs Riikka Aaltonen on Grayline Tour

Excellent option

   

The ride was comfortable and easy to find at airport. Very much recommend for airport to hotel transportation.

29 April, 2017 by Ms Tracey Crockett on Grayline Tour

Punctual, Profesional, and Polite

   

All aspects of the experience went smoothly and stress free. Check-in was a breeze and helpful and humorous driver got us downtown easily. Would recommend this service to other travelers.

28 April, 2017 by Ms Heather Wagstaff on Grayline Tour

   

The trips to the blue lagoon and the golden circle were well organised.

27 April, 2017 by Mr Mark Adams on Grayline Tour

   

Excellent service, friendly staff and great coaches.

26 April, 2017 by Mr Andrew Johnson on Grayline Tour

Superb customer service - highly recommended

   

Couldn't recommend this company highly enough. Had to cancel first trip to Iceland due to injury and they refunded the entire amount immediately with no quibbles. When we finally got to Iceland, I ended up having to email them in the early hours of the morning and they responded right away - at one in the morning! Had to email them a second time when I decided to change airport pickup time to earlier slot and they were incredibly helpful. Had one little hiccup where they left us of the list of dropoffs from the airport to our apartment, but it was soon resolved and can forgive them anything as this level of customer service is rare these days. Oh, haven't even mention the Golden Circle tour and our wonderful guide, Vivienne I think - a most memorable experience.

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25 April, 2017 by Mrs Deborah Orr on Grayline Tour

Good service

   

Easy to use. Bus and shuttle staff were friendly and helpful. Answered questions.

24 April, 2017 by Ms Margaret Wong on Grayline Tour

Ok

   

Easy to book online and communicate via with Gray Line via email for questions.

24 April, 2017 by Mr Chad Lovett on Grayline Tour

   

Once dropped off for the shuttle bus there was lots of confusion and no one seemed to know which shuttle we should get on and we had to run around and ask every driver if we were meant to be on their bus

24 April, 2017 by Mr Adam Randall on Grayline Tour

Best way to go from KEF to Reykjavick.

   

Easy to locate when you get to the airport. Friendly staff who give you clear information about where you need to go to reach your destination.

22 April, 2017 by Mrs Wendy Boothe on Grayline Tour

   

Polite staff, comfortable coach

21 April, 2017 by Ms Yin Yan Ho on Grayline Tour

Recommended

   

An excellent, fast service. Everyone we dealt with was helpful and friendly and the website was easy to navigate.

21 April, 2017 by Mr Alan Campbell on Grayline Tour

Grayline=Greatline!!

   

These folks were organized and efficient. They are top notch professionals.

21 April, 2017 by Mrs Audra Bauman on Grayline Tour

   

Our tour guide was great. We saw some amazing sights. The reason we are only giving a 4 Star is because we felt the stops were a little too long. The National Park and the Gullfoss waterfall were okay on time. The geyser stop was much too long, we had already had lunch plus had an opportunity to shop. The last stop in our opinion was really a wasted stop. It would have been better to have an observation stop, passed several opportunities.

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20 April, 2017 by Mr Ernest Hutton on Grayline Tour

   

Easy and straightforward. I needed some advice about the return trip to the airport. Staff were very helpful on the phone.

20 April, 2017 by Mrs Lynne Davis on Grayline Tour

   

On time, comfortable, and efficient.

20 April, 2017 by Mr Anne Power on Grayline Tour

   

Very efficient service and comfortable coach.

20 April, 2017 by Mr Michael Rosemond on Grayline Tour

Reliable, interesting and friendly

   

Prompt and friendly, tour guides were all Icelandic and very interesting.

19 April, 2017 by Mrs jackie gardner on Grayline Tour

Absolutely brill

   

Service was always on time and friendly. The tour guides were very knowledgeable. The tours themselves were brilliant and we found it brilliant that everything was structured and on schedule so we didn't haven't to worry about anything. Would definitely use again! And defitley recommend as well!

19 April, 2017 by Ms Sophie Brown on Grayline Tour

worthwhile purchase

   

online booking was easy and fast

18 April, 2017 by Ms Erica Smith on Grayline Tour

airport ride

   

very satisfied. took a trip from KEF airport to hotel.

18 April, 2017 by Mr niraj singh on Grayline Tour

No hotel pickup time on voucher.

   

Unfortunately the pickup instructions on the vocher and confirmation email were unclear and as a result we missed our hotel pickup and had to get a taxi to the airport. The time on the voucher was the time of departure from the Grayline garage and not the Rey Appartments. Nowhere on the voucher was the pick up time from the appartments stated. This should be made absolutely clear, there was no such problem when booking the Golden Circle tour on Friday. On phoning the customer service person was most pleasant but unable to offer a solution.

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18 April, 2017 by Mr Robin A Crawford on Grayline Tour

   

Easy to book, self explanatory

17 April, 2017 by Ms Gabriela Rohalova on Grayline Tour

   

We could have used more time at Thingvellir and less at Geysir.

17 April, 2017 by Mr Matthew Preston on Grayline Tour

Great experience.

   

Organized tour company. Very satisfied!

17 April, 2017 by Mr Abigail Yau on Grayline Tour

Great Service

   

Driver was good and safe. Had no issues getting from the airport to the terminal and we received clear info on what shuttle to take to get to the hotel.

17 April, 2017 by Mr William Adeshina on Grayline Tour

   

價格較便宜。

16 April, 2017 by Ms ChiaChun Hsu on Grayline Tour

   

Quick and easy drop off right at hotel door.

16 April, 2017 by Mr Melissa Pons on Grayline Tour

great

   

booker by agent

16 April, 2017 by Mrs Karen Smith on Grayline Tour

   

Convenience of booking ahead online with capability of updating details / changes easily. Will use again for booking return to airport. See you soon Gray line

16 April, 2017 by Ms Swee Lan Tan on Grayline Tour

Good trips just got off to bad start

   

They didn't pick us up from the hotel as planned. We were then late for whale watching and there were no boiler suits left

16 April, 2017 by Mrs Janet Jones on Grayline Tour

   

Very friendly informative staff. Every efficient service reliable and always on time.

15 April, 2017 by Mrs Gillian Brown on Grayline Tour

   

Excellent service. Buses waiting outside airport terminal with friendly drivers. Re booked to take us back to airport at end of our trip. No complaints at all

15 April, 2017 by Mrs Frances laughton on Grayline Tour

   

Bus was new and clean. Schedule was good. Bus driver was a very jerky driver. Waited to last second and slammed on brakes even though he could see the hazard ahead. Driver did not appear professional and smooth.

14 April, 2017 by Mr Joseph Bjerke on Grayline Tour

   

Very good service, everything was great.

13 April, 2017 by on Grayline Tour

   

Easy and stress free to use. Service was reliable and drivers were helpful and patient.

13 April, 2017 by Mrs Sharida Csillag on Grayline Tour

Very pleased with the service and would use again.

   

All on time and great communication via emails. Many thanks

12 April, 2017 by Mr Christopher Sear on Grayline Tour

Blue Laggon Trip

   

Very Efficient Service

12 April, 2017 by Mrs Christine Scott on Grayline Tour

Service was on time, efficient and the driver was friendly and informative!

   

Service was on time, efficient and the driver was friendly and informative!fficient

12 April, 2017 by Mr Simon Warren on Grayline Tour

   

Helpful, friendly driver. Efficient service.

11 April, 2017 by Mrs Maria Kemble on Grayline Tour

   

Great service, on time and well organised

11 April, 2017 by Mr luke Reed on Grayline Tour

   

Great company. Pick up was on time and the coach was clean and modern.I will be using Grayline on my next trip to Iceland,which is very soon.

09 April, 2017 by Mr Andrew Johnson on Grayline Tour

Great

   

All went well got picked up from the airport and dropped off at hotel. Nice coach with wifi - perfect.

09 April, 2017 by Ms Amy Brooks on Grayline Tour

   

All very easy, staff very very helpful. Quick responses when sending an e mail.

09 April, 2017 by Mrs Beverley Reid on Grayline Tour

Works to book online

   

We always prefer dealing with humans, but the online purchase went okay, was not difficult to figure out, and the drivers picked us up where and when promised.

08 April, 2017 by Mr Lorenzo Marinelli on Grayline Tour

Super tranfer

   

Quick and easy to find. Coach dropped us off by hotel.

06 April, 2017 by Ms Michelle McDonald on Grayline Tour

Excellent service

   

Swift response when emailing with a query and also on time pickup and drop off.

05 April, 2017 by Mrs Elizabeth Henry on Grayline Tour

Superb service, great holiday and amazing country

   

Booked all trips during recent stay in Iceland with Gray Line, including airport transfers, Golden Circle and South Iceland tours. Very happy with service,quality of tours and pick-up arrangements from our hotel. Tour guides enthusiastic and obviously very proud of their country, which was great. Staff all friendly and efficient....even went the extra mile to find gloves that I had left on a coach! Would definitely use again and have recommended to friends and family.

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04 April, 2017 by Ms Karen Moore on Grayline Tour

Worth every penny

   

Very efficient ...driven well even though the weather was awful

04 April, 2017 by Mr Simon Mackie on Grayline Tour

   

Easy to find, kind drivers, excellent wifi.

03 April, 2017 by Ms Tarrah Crooks on Grayline Tour

Brilliant. thoroughly organised, stress free.

   

Easy to book, even better on arrival...very slick and organised. Then transfer to our minibus for hotel drop off also very easy and quick.

01 April, 2017 by Mr ALUN OLIVER on Grayline Tour

   

We've booked Gray Line twice now, in February 2016 and March 2017. The rates are better than the Fly Bus and the buses are much less crowded. We will definitely use Gray Line again the next time we're in Iceland.

01 April, 2017 by Mr Michael OConnor on Grayline Tour

Very good

   

The pick up was in perfect time and the driver was very smart. Very good!

31 March, 2017 by Mr Mattia Calvi on Grayline Tour

An efficient and comfortable airport transfer

   

We booked an airport transfer online before traveling. On arrival