Gray Line Iceland offers a low cost, quick, and convenient transfer from Keflavik airport (KEF) straight to Reykjavik Gray Line Bus Terminal at Skarfabakki which is a central hub for day tours, tours and airport transfer. Our dedicated staff will ensure your experience with us is safe and reliable
Our prompt, reliable, and courteous service is available 24 hours a day, 7 days a week in connection with all scheduled passenger flights to and from Iceland through Keflavik International Airport (KEF).
Conveniently located outside the terminal building door our modern comfortable coaches depart from Keflavik airport according to a fixed timetable.
To ensure the quickest service possible our coaches take passengers straight from Keflavik airport to Gray Line Bus Terminal in Reykjavik, which is a central hub for our tours and transfers.
Not booked your hotel yet? Hotel not listed? Staying with a friend/family?
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Please present your electronic travel voucher / ticket at the time of tour departure.
Tour departure point
The Gray Line Bus Terminal at Klettagarðar 4 is the central departure point for our tours.
Pick up and drop off
Pick up from hotels, guesthouses and designated bus stops starts 30 minutes before the tour departure time stated on your voucher.
Check in at Gray Line Bus Terminal is 15 minutes before the tour departure time stated on your voucher.
Our call centre is open 24 hours every day of the year. This means that whenever you need, there’s always someone from Gray Line Iceland available to assist. Call: 354 540 1313 or e-mail: firstname.lastname@example.org
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Really organized upon leaving the airport. Driver was friendly and helpful.
Booking was easy, I was met at the airport on arrival and the pick up to take me back to the airport was on time. I can't fault the service.
servizio perfetto e perfettamente in orario.
Easy and fast
This tour had everything. You got to see the 3 main attractions and the beautiful country side all at the same time. There are toilets at each stop along with places to eat.
easy to book
Gray Line Iceland got us to Reykavik very promptly following our arrival in Keflavik. We appreciated their flexibility, as we were able to take an earlier shuttle into the city than the one we originally scheduled. They definitely got our stay in Iceland off to a good start!
Booking was straight forward. Would have loved a friendly smiling driver though.
Customer service was helpful in choosing which shuttle times we needed and they responded promptly when we needed to make a change to our itinerary.
Great service. Helpful staff. Timing was perfect. Thank you.
Perfekt, everything on time!
This is my third trip (or fourth) to Iceland,and have always used Gray Line. No problems, and will keep using them.
I am not satisfied at all. I have booked in advance my ticket as it suggest on website. Unfortunately my flight was delighted (on wesnesday 17th of April ) and when it has landed it was to late in the night, there was no buses until 6 am. I received any information of grayline and i have to buy a ticket via flybus in order not to sleep at the airport. I have contacted grayline to have a refund but i have received any answer.
Easy to do.
My flight was delayed. And Grayline staff was able to change my booking timing and reassure me that I can still catch the last bus to Reykjavík!
Driver was very kind and accommodating.
All the excursions we as a group off 4 have been on were very well organised the tour guides were very professional with a high standard off knowledge and very friendly definitely recommend graylines 10 out off 10
Leider ist die Bestuhlung im Bus sehr eng. Bereits mit meinen 1,78m empfand ich es beengt. Der Transport ist zügig und serviceorientiert.
on time, help me were I wanted to go
I booked transport from the airport to my hotel in Reykjavik and a return trip. The online booking was easy, but then I had to make a hotel change. Customer service was very helpful. Traveling can be stressful and GrayLine was one less thing to worry about.
Good. Easy to figure out which plan we needed to book and the hotel drop off was great.
Buses so very comfortable and the Golden Circle Tour was exceptional.
Everything was great with a couple exceptions. It was a long walk with luggage to get to the bus at both the airport and the hotel. While the materials state that you need to be picked up at your hotel 30 minutes before the scheduled bus time, it wasn't emphasized enough and we missed it.
Shuttle was on time, driver was friendly. Can’t ask for more than that
Easy to book and reasonably straightforward
Online booking was very good, and the first trip from the airport to the hotel drop off point was also very good, with a personable driver, though it was hard to locate the Gray Line person in the airport as they were facing away from the flow of foot traffic. The return trip was not as good, as the driver said I was supposed to be on the previous pick-up, but when I checked my voucher later, I was there at the correct time. He sounded somewhat reluctant to take me, but finally did. It was a very long wait after transferring to the big bus at the bus terminal before we left for the airport.
Everything worked well and the service was great!
Everything was fine at arrival and the bus was at the bus station waiting for all the passengers. However, the morning of departure we have been waiting and waiting in the hall of our hotel and no sign of the bus who was supposed to pick us up. We booked the bus for 5.30AM. At 5.10 we were at the hall. After my call I was told that the company requires to be at the hotel hall 1/2 prior the departure time. Only during my call I could see a note, separate from the reservation, stating the 1/2 prior rule. By the way, even at the front desk they told me that all the companies give the time of arrival and then ask for 1/2 hour delay, after, not before. Ironically, to prove what they were saying was true, they sent me another email where the 1/2 rule was perfectly explained at the top of the email, too bad they never sent that email to me earlier. Anyway, it costed us $160 for a taxi on top of the price of tickets for 2 with all consequential aggravation, almost lost the flight back home. I am sure we were not the only passenger to be hit by this careless company. They had our cellphone and email, it wouldn't have costed much to make sure we were available.
Easy to book
On arrival at the airport there was nobody in the arrivals area to meet us. A fellow passenger went searching and found the coach some distance away. It was raining and we 4 elderly ladies had to rush over to where the coach was parked,getting pretty wet en route. One of my friends walks with a stick,so it was difficult for her to keep up. When we got there we had to wait further as the coach was full...a short wait until another bus turned up. Once on board it was OK. Our return journey was worse as there was a drivers strike on Friday 22nd so no Hotel pick up. We had to get a taxi (5000 isk) to a bus stop where we waited for 1/2 hour in a snow blizzard! Refund of payment or taxi fare would be appreciated...
Muy amables, nos dejaron en el hotel en el camino de ida, sin tener que cambiar de bus en la terminal. En otra ocasión, el chófer del mlnibus, a la vuelta de un tour, nos dejó a 3 manzanas del hotel, como solicitamos.
Prima en heel duidelijk
They were on time but the driver to hotel was not unhelpful to tell us how to get to our hotel. We asked if he could direct us but instead gave us a map to figure out in the freezing cold. Another tour bus guide ended up assisting us.
I have nothing in particular to say, but the rating thing in the bottom left corner is kind of irritating now.
Excellent and quick service. Friendly staff make the experience in Iceland even better :) Thank you
Excellent experience with great staff
Everything was great except bus pickups and drop offs were quite complicated and need looked at this is. Why only 4 stars other than that fantastic service
Without any problems... even though my flight was delayed easy online booking
I would have given 5 stars but when I arrived at the airport the first thing I hoped for was someone to guide me to my bus transfer but there was no one at the exit doors or any where in the building from grey line. I had watched the video online so new where the pickup would be.when I got to the car rental carpark I could see the grey line bus in the distance and was not sure if I had to walk to it. I asked a bus driver from another company if I had to go to the bus and he said no it would come along soon. This is the only thing that let me down as I had arrived in the country for the first time.
Bus was on time leaving the airport and arrived promptly at our hotel destination.
Coach waiting when arrived
Fast and efficient service. Very friendly staff. Transfers were professionally handled. Very clean and comfortable bus.
Really well organized. Someone was waiting for us when we arrived at the airport. They checked us in and went to the bus stop at the designated time.
Best would definitely recommend
Booking was easy, pick up was on time. However, on the email they showed my drop off bus stop number but not on my voucher, I had to email them to make sure the correct bus stop before they picked me up to the airport. That was a little uncertain and confusing to me.
To get it spot on in this day an age is amazing. We had airport transfers, tours and what a slick operation. There on time. The coaches were first class. The tour guides were fab, we were in a big coach hunting the northern lights and they did an amazing job and did hunt and it pAid off! Easy booking process. Can’t fault them and 100% recommend. We sadly didn’t experience this with all companies and the “bus travel Iceland “ need to take a leaf out of Grays book, they were shocking. Book Gray for all your needs!
Amazing service!! Comfortable bus and nice driver. Gray Line Iceland is the best decision.
Very straightforward. Plenty of information, easy to use website.
It was easy to use the online booking system and find the pickup location at the airport. We did wait a while in the bus before we actually left so more passengers could get on. Perhaps a clearer schedule of bus departure times would be better to anticipate arrival times at the hotel.
Prompt and service provided by very friendly, cheerful and efficient personnel. Excellent.
I stayed at the Centric Guesthouse-it should have been recognized as close to stop 3.
Service was erg goed behulpzaam en netjes
We use grayline for all our tours when we're in Iceland. Friendly, helpful staff. Tours are good too.
I found the whole thing around times and drop offs incredibly confusing, in particular for returning to the airport.
Collection prompt and service friendly and professional. Excellent overall.
Had problems with website getting booked and had to go in several times
Done 2 trips and 2 airport pick ups with gray line and all went without a hitch and were extremely simple. Would definitely use this company again.
Wir haben für den Transfer Flughafen nach Reykjavik die Abfahrtszeit 16:30 h gebucht. Als wir aus dem Flughafen herauskamen war es 16:25 h. Es begrüßte unds eine junge Frau die uns mitteilte dass der Bus bereits weg sei. Der nächste käme um 17 h. Die Ankunftszeit des Busses stimmte, allerdings ist dieser erst nach 17:30 h am Flughafen weggefahren. Die junge Dame war zudem sehr einsilbig. „Whats your name“ und „Where do you go to“ waren die einzigen Sätze mit dem sie jeden Mitfahrer begrüßte. Es gab kein „Danke“ und kein „bitte“ und auch sonst wenig Höflichkeit.
Really helpful, prompt, great tours.
Easy to use
Efficient airport transfers
You messed up me and my sisters buses to the airport, I ended up having to buy a ticket from a different bus company and geting that to the airport
Not sure I'll use grey line service anymore
In direction from Reykjavik to Keflavik you have field called arrival time of flight. It should be departure time
Prompt and efficient service
Super easy booking process and transfer to downtown Reykjavik
Excellent service - both the Golden Circle trip and transfers to and from airport.
Very easy to book online
We got exactly what we wanted - punctual, efficient, comfortable service with friendly drivers
The circle tour was fantastic, it’s a shame other excursions were cancelled due to the weather, but that’s not really grayline’s fault. The transfer were also spot on as we booked from/to Reykjavík/airport, I’d recommend gray line if your looking for a couple days out in Iceland
Clean charter style buses with a convenient, moderately-priced way to get to the airport. However, I suggest highlighting the fact that you need to be at the pickup spot 30 minutes prior to pickup time selected. I know it says it on confirmation but it's in small print. And it's confusing because you specifically select a pickup time from the drop down.
Website was clear and it was easy to book airport transfers. The only problem was the fact that my voucher said 8:30 pick up but in smaller writing below it said that transfers occur 30 minutes before. I arrived for 8:30 as my voucher insisted and realised I’d missed my pick up. It would be great if the main time on the voucher included the extra 30 minutes.
Online booking was very straight forward. Whilst in Iceland it was very easy to keep in contact with them via email. We were able to keeping re-booking the Northen Lights tour, to give us the best chance of seeing them. Would definitely recommend.
Very kind driver, he really brought us to our guesthouse in the middle of the night. Thank you. We just left the airport 30minutes late than the scheduled time.
Reliable and prompt.
Good punctual service
when the chips were down the driver still battled through excellent work
We found the online booking easy. The service was organised and efficient. The cost was also very reasonable- in our opinion
Simple process staff on hand to welcome, driver very helpful.
Easy to use website.
I am a senior citizen and have trouble with online register process. I felt I needed to talk with someone so I called grayline not knowing it would cost me $20 for the international call. The online help didn’t work well for me and the time difference might have hindered things.
Easy booking experience, friendly staff and very efficient!
Entretenido md y atentos. Muchas gracias.
Ran on schedule and dropped to the door of the hotel - couldn't ask for better service
Well organised. Punctual.
The booking was so easy and even though we were later than the bus I booked there was no problem putting us on another bus, also the pick up was so simple and hassle free. Would definitely recommend
Driver arrive on time was very courteous took the stress out of the journey
Easy to use website & competitive prices
Smooth, a bit Lobo wait before hearing out
Easy to use on time and good value for money.
Really easy to book and efficient service once in Iceland. Punctual drop off and pick up . Would definitely recommend and use again.
A well organised company. Picked up promptly at Airport and transferred to Reykjavik where we were transferred to mini bus for drop off at Hotel. Seamless and easy.
Many trips done with Grayline, every trip was fantastic ranging from pick ups to guides. Brandon was superb guide for Lagoon Glacier trip. He went out of his way to make sure we see northern lights.
This was easy to book and use. Met at the airport, shown where to pick up the bus and then taken to hotel. They say they have timetables but we easily got in an earlier bus because the airport was so quick. Would recommend
Great service from start to finish
трансфер без задержек
Ran on time
Waited from 1640 for my 1730 transfer, got on the coach at 1720 but the coach did not leave till 1830, no explanation given. There was also a change of coach into smaller mini buses which was not Communicated. That said, it got me to my hotel for about a tenth of the price of a taxi
Everything on time. Knowledgeable guides. Good experience.
Easy to book. Booked return airport trips. Great service and pleasant staff.
Straightforward to book and with two teenagers very good value (probably the best around). The locally imposed drop-off arrangements in Reykjavik are not ideal and we’re new to us but make things only a little less convenient.
Seamless service from pick up to drop off. Individual hotel pick up is great, driver was on time (in fact early) and all details are explained that they are taking you to the main Gray Line bus depot to switch to a larger shuttle bus to the airport.
1. Keep customers totally advised from start to finish. On arrival at Keflavik airport from UK please ensure your airport rep can be seen clearly. She was hidden by loads of other of your customers and we could not see any sign to say who she was until we got closer. We saw it was at low level and just blocked by people. This was unsettling as we did not know where to meet the Graylne Rep exactly.
On the website I was able to select my hotel as a drop off location, which is why I chose Grayline. When I got to the airport they told me they didn’t go to my hotel. I was dropped off at another hotel and had to take a $20 cab ride. Had I known, I would have booked the more expensive airport shuttle service.
Easy to find, convenient to go to my hostel
Organisation and customer experience fantastic.
Booking was fast and easy online.
Buses ran on time and had friendly service!
4 stars because the bus is hard to find in the airport. There is no sign for a grayline bus stop. We couldn’t even find it because it was hiding behind all the big buses. Maybe a big Sign for a grayline parking/ waiting area will help the costumers locate the bus. Thank you.
It takes little bit long time I expected
Très bonne réception à l'aéroport et du conducteur de l'autobus
I had a great experience with this service. I highly recommend it for travel into Reykjavík
An excellent and reliable service, arriving at the stated time.
The girl, holding the “Gray Line” sign at the airport was not very welcoming. No smile and was annoyed, trying to convince me that i had two of the same tickets, while one was for me, and one for my daughter. ”Adult” and “Youth”. When i almost got angry, she was like, okay okay, your bus leaves in 3 minutes! Not a great first 15 minutes into Iceland, but the transfer itself was perfect.
Autobus nie zjawił się na miejscu.
Punctual and the guides were great
Felt very safe and got to my location in comfort.
Easy to use and clear about the service offered
A great service. Our bus was waiting for us, a great service!
Excellent service, no waiting and comfortable coaches. 10/10
The agent was easy to find in the terminal, the service was fast, comfortable and efficient. What more can one ask for?
Доставка пассажиров из аэропорта в отель была хорошо организована. Однако, хотелось бы, чтобы окна автобуса были чистыми.
It all went well. A bit of confusion where you switch from bus to van but it came together.
Darren & Oli who took us on the Express Golden Circle Tour were excellent and well informed, we really enjoyed the tour. We also went on the Northern Lights Tour and were excited to actually get to see the Northern Lights, we were very lucky. However we were not impressed by the driver who was driving too fast on the return and we didn't feel safe. Airport Transfer was excellent on arrival but return journey was a little chaotic with tourists trying to board the bus thinking it was their excursion. Signage for Airport Transfer would have avoided this. Would have been 5 stars apart from fast driving on Northern Lights Tour.
Great service, easy to use. We were met at arrivals and directed to the bus. Then, once in the city center, we were transfered on a smaller bus that dropped us off in front of the hotel.
Buses were on time and comfortable.
Punctual. Friendly. The change of buses run smoothly.
Eles oferecem quase todos os serviços, preços na média das outras empresas. Alguns funcionários poderiam ser mais atenciosos e educados com os clientes. Dois tours que eu comprei com eles não foram completos( um deles a guia disse que não teria tempo de realizarmos a última parada). São relativamente pontuais e as compras são fáceis de realizar online.
We booked all our trips and airport transfers with grey line all the excursions were great fun thanks to the reps all pick ups on time and hassle free we also emailed to reschedule one of our trips to the following day and greyline came straight back with a new booking
Arrived on time both times we used service.
We booked three tours and airport transfers with Grayline when we were in Iceland. No complaints on the three tours. The guides are informative and with great passion and humour, one guide is especially good! One of the hotel pick drivers was a bit impatient and rude. As a whole, it was a great experience with Grayline.
Very easy to book online, though an expensive trip. Easy to locate at the airport, friendly service, good driver.
I recommend Greyline, punctual, clean, safe, affordable. Consiglio Greyline, sono punctuali, puliti, sicuri e relativamente economici. Szívesen ajánlom a Greyline-t, pontosak, tiszták, biztonságosak és viszonylag olcsók
Excellent service, extremely friendly staff and would use again
Great time, great tour guide
I would definite recommend Grayline for airport transfers to and back from Reykjavik
Good company to transfer to/from airport
Easy process to book on line. Easy transfer to and from airport. Staff friendly and helpful. Fourth visit to Iceland now and always used Greyline for my transfers and some trips. Highly recommended
I've used the airport service a few times now and it has always been a very smooth journey - both from the airport and also going to the airport early in the morning. The online service is quite easy to get around - I've had to ring up once because something wasn't clear. Can't remember what but the staff on the phone sorted it out. A good service and would definitely use Gray Line again
Very well organised on time.
Unkompliziert, freundlich aber etwas teurer als andere Unternehmen
The bus was convenient, easy to use and took us to our hotel.
The on-line reservation system was easy enough to follow and I was able to book transportation from Keflavík to Reykjavik city centre when I arrived in Iceland with no problem.
Grey Line were excellent and I would definitely recommend and use them again if I were to return to Iceland. We ended up using their services for our Airport transfers, our Northern Lights Tour and Golden Circle/Fontana tour. On every occasion the pick-ups and drop offs were to the minute. The coaches were all very comfortable and well driven. Each and every guide we had was, informative, funny, polite, knowledgeable and very professional. We were very lucky to see the lights in all their glory and the other sights and experiences were the icing on the cake. Thank you to Grey Line for making our trip so memorable.
Pick up times were accurate.
We booked Grey Line service from Keflavik airport to our hostel. We arrived at the airport and expected to see any sign indicating where to wait for the bus, but we could not see any. However, we had seen a video on greyline's website in which they showed where to wait for the bus (just have to follow the roofed hallway), so we went there but again there was no sing indicating Grey Line bus stop. I checked the email of the reservation in which it was stated that a team member should be at arrivals, so we went back. We waited a little and a Grey Line member showed (maybe went to the bathroom), she got our names and indicated us to follow the same hallway. At that time the Grey Line bus was already there. We took a seat and waited to be transfered to the terminal where a shuttle takes you to the hotel/hostel you are staying. We asked to all the four shuttle drivers but none of them knew who would take us to our hostel, we did buy a hotel/hostel tranfer by shuttle. After talking to the bus driver, one of the shuttle drivers agreed to take us to our hostel (near the Grey Line terminal). At the end it was not that complicated but had some issues. Maybe a sign at Keflavik airport would help and to make sure that people buying hotel/hostel transfer have a designated shuttle. Overall rating is good, we could get to our hostel and staff was helpful.
It was just perfect
Easy to use with good telesales response.
the customer service assisted me very well
Gray Line provided a full refund after a mix-up. Nice treatment!
All very efficient , could not fault.
Excellent friendly staff. We took the golden circle tour and our guide Jakob was superb. His stories and knowledge were informitve and highly entertaining. It was the highlight of our holiday. The driver was highly skilled navigating the icey roads. We felt safe and well looked after. We will recommend Greyline .
Friendly staff, very helpful, and efficient service. If definitely travel with then again.
Great, easy service. Cheaper than some of the other companies so that’s a bonus. Someone’s waited with a sign at arrivals into Iceland and the driver ensured people got on the right bus. Journey was co for table and a few videos played telling us about Iceland. Once as the main bus station for grayline we were directed on to a smaller bus to take us to our hotels. No issues with this. No problems coming back either. Great service all round.
Service was easy to book and very reliable. We missed our bus but were allowed to use it on the next one. The service gets you there on time and the drivers are polite and helpful. Excellent service and competitively priced.
First class service.
Excellent, easy to use and to understand.
Our airport transfer to Reykjavik was smooth, efficient and very friendly. Highly recommend.
Simple, straightforward and hassle free
Faultless services will recommended anyone to use your products.
Simon was the best tour guide ever! Sosa was also amazing!
Bus left in time, guide waited in the arrival hall for check-in and assignment to the bus.
Flight delayed. No rep at the airport. No clear signs on where to go.
Transfer von Flughafen bis vor Hotel hat gut funktioniert. Allerdings musste ich zunächst rund 10 Minuten am vereinbarten Treffpunkt in der Ankunftshalle warten bis ein Ansprechpartner vor Ort war der mir dann mitteilte das der nächste Bus erst in 20 Minuten kommt und erst in 50 Minuten losfahren würde. Allerdings scheint Gray Line etwas günstiger zu sein.
Always on time, very comfy clean coach.
Always on time and with perfect information from the driver Thank you
I would definitely recommend gray line again as they were very accommodating when our flight was delayed. They have a very effective service to minimise waiting times.
Online booking experience was simple to use. I had to contact customer services regarding an issue, but they got back to me very quickly. When I got to the airport there was a guide showing people where to go. Once everyone had got on the bus - about 45 minutes later we were off. They dropped us off at a bus terminal and then got a smaller bus to the hotel. This seemed like good organisation. Would definitely recommend
Great service from grayline, waiting for you at the exit of the airport. Dropping you off at your hotel (with second shuttle) And great prices.
Great pick up on time, friendly tour guides well informed! Thanks
It was wonderful of them to arrange an alternative bus when our flight was delayed. Perfect timing too. We have also had a few other fantastic tours with Grayline, which I will be reviewing separately.Yes I will surely recommend Grayline to friends and family and anyone who wants to visit Iceland.
Fast and reliable!
Does what it says on the tin - get bus from airport, transfer to a minibus at their depot and dropped outside the hotel. Will use again for transfers.
Quick and friendly service in both directions. Comfortable and clean busses.
Se ajustaron al horario todas las veces que reservamos alguno de sus servicios. Sin duda repetiremos.
Easy to find at airport. Friendly staff. Clean buses.
Both airport transfers and the Circle tour were very well organised. The golden Circle tour was very enjoyable and informative and my 10 year old and 14 year old boys were kept entertained- which is no mean feat. I would definitely recommend Grayline for anyone visiting Reykjavík. Thank you to our tour guide Anna and bus driver Marek. Also , the cafes at the tourist spots were reasonably priced ( compared to normal Reykjavík prices anyway).
Best price and really smooth operation.
All good until we arrived at the last stop - Gullfoss waterfall. Too dark to see anything and dangerous to walk on a slippery path with no lighting.
The service was punctual and the GrayLine staff was polite and helpful.
More communication between bus drivers to passengers, helping them with regard to which is the correct bus to board. Welcome them aboard and let them know the destination so there is no confusion for passengers . Generally providing more information
They were prompt with pick ups and flexible with excursion leaving times when this was an option. Overall being reasonably priced, helpful and professional made using Grayline a pleasure.
Great service and very punctual
Driver really helpful and considerate. He dropped us off at the nearest stop for our B&B at 2am when we didn’t have a clue where we were going!
Easy. Booked it at the airport once we landed.
Very fast ride to Reykjavik. The next driver took us directly to our drop off point. Finding the bus at Keflavik is a little difficult as signage is not clear once you get outside the airport.
Booking online is really easy. English website is well developed. Communication is easy and fast.
Polite and helpful people. Efficient service
The arrival liaison was there upon arrival as promised and the bus waiting for us in an easy to find location. The trip into town was smooth and efficient and he dropped us right out front of our hotel. THANK YOU!
Reliable, promt and courteous!
Great service from airport to Reykjavik hotel. They dropped is to the front door. Efficient and good value for Iceland prices
On time and very professional
Nice service from the airport to the city. Drivers are professional. And there are a lot of places you can choose as drop off points. Definitely recommend!
Easy to book . Transfer from the airport to the hotel went very smoothly. Our flight landed earlier and we were able to catch ealier coach. Very pleased.
I have sent an email with all issues of the tour. I have heard nothing back. We were very dissatisfied with the guide and have asked for a full refund. I will be emailing every day until I get a response.
Lovely service.Comfortable coach.Very friendly staff.
Easy to book, all necessary information given.
Excellent service. We booked return transfers from airpor. To our hotels. And found it trouble free. Would recomend
My flight was cancelled due to the #Gatwick drones#. I CANNOT even take my grayline coach and I was told there was NO refund policy. I PAID MY MONEY FOR NOTHING.
Easy to use website.
The company responded well when we had mistakenly booked at the wrong time for our return to the airport. They quickly contacted the driver who varied his route and picked us up within 10 minutes. Excellent customer service. Thank you.
Cheap and quick service with friendly and helpful staff. Recommended :)
overall, it is good.
Booked south shore trip on the 22.dec. Awesome trip and Jakob the tour guide was excellent. Highly recommended.
So far used them 4-5 times. Will continue to use them.
The bus transfer was efficient. However there could have been clearer signposting to the bus stop at the airport
The booking experience went smoothly, customer service was great! Fast response and professional.
Prompt and always replied to any queries by email. Good safe coaches Nice informative drivers
good no problem
Very easy and efficient and changed a booking even though the mistake was mine, great service.
THe online booking is easy to do and very quick and painless
Amazing northern lights tour trip with Gray Line. We traveled on 19.12.18 in coach 6 and had an amazing tour guide. We also got to see the lights. Thank you so much!
With quick and efficient service, Gray Line Iceland was waiting for me in the airport and took care of my luggage and belongings, making sure everything got to my AirBNB quickly and together.
De bonnes indications, personnel accueillant, nous sommes arrivés à notre hôtel comme prévu en 45-50 minutes.
Excellent service and ran on time
Booking online was easy and the price in comparison with other companies was good.
Good value, friendly service
Snel te vinden wat ik wilde hebben.
We arrived in bad weather and the staff had sure we were safe on our ride in.
Easy. Prompt. Would use again.
All round great trip!
Easily identified man at airport pointed us to the bus. Well organised service too is to the door of the hotel.
Super prompt, great service
Excellent service on time and would definitely book them again
Its fast and easy and very good customer support, if needed.
Great service. Clear and easy to use.
Everyone was very helpful and accommodating
informative, on-time, good equipment
Easy to book online. Clear signage at meeting point in the arrivals area. It was an efficient system of getting people to their hotels.
Tour guudes were nice and friendly and knowledgeable. They try to keep the tour fun. Would recomend Grayline to anybody
Drivers were professional, on time and exactly what one hopes for in a shuttle service. I was worried about the stop being too far from my hotel (Skuggi) but it was much closer than it looked like on a map - door stop drop off wouldn't have been much closer. Perfect! Bus was clean, comfortable and an upgrade over other shuttle services.
It was very easy to book online.
Transfers ran very smoothly, buses were always on time and drivers were always pleasant.
It took almost 3 hours from time of arrival at airport to my hotel.
We were very pleased with our service with Gray Line in Iceland. The staff were very attentive and very prompt with their time.
The driver of the mini bus who picked us up from the main bus stop was not courteous and friendly at all, even though we told him that we were staying at radisson 1919 he dropped us at the bus stop 5 and made us walk lot of blocks in cold weather early morning, bus stop 3 was only one block and we even asked him to drop us there but he threw our luggage out and left us in the middle of the road. WOULD NOT BE RECOMMENDING GRAY LINE FOR PICK FROM THE AIRPORT TO ANYONE IN MIAMI
Purchased tickets online airport to hotel & return. Good comunication with queries. Seamless connections from bus stops to hotels and vice versa. Would use again.
On time, staff friendly, very efficient, lovely modern bus.
Great guides, lovely clean coaches, plenty of stops, we felt engaged on all our trips.. Just brilliant
On time, reliable.
Really flexible and easy to find in the airport.
Easily done, no issues.
The staff at the pick up from the airport were great and friendly. Return trip not so much. Staff were abrupt and once we arrived at the airport simply opened the hold of the coach then went for a cigarette leaving all the passengers to fight to get their own luggage.
Reynir is a phenomenal guide. He was our guide for a Golden Circle tour - he is wise, knowledgeable, clearly passionate about Iceland, warm, funny - all in subtle ways. It was comforting to have him as our guide.
A driver didn't take me to the hotel as he had promised. I had to go 15 minutes and look for the hotel in a city I don't know.
The driver drove very fast considering the conditions though he was a good driver
Fast, and easy booking process
I choose Hotel drop-off and designated the hotel. Instead due to construction I was dropped off 4 blocks away leaving me to carry 2 heavy bags to the hotel. If my hotel drop-off was not available due to construction I should not have been able to pick my hotel from the list. Instead of leaving me at the closest bus stop unexpectedly.
Where there at airport waiting for us, showed us where bus was, transfer then to smaller bus to hotel, pleasant journey
I used Gray Line 4 times during my trip. Always on time (early even), nice guides, clean vehicles.
Bussen var försenad och när den väl kom så blev den full direkt för de var FN liten istället för stor sen va nästa buss även den sen. Så allt tog väldigt lång tid.
Very friendly drivers and guides. Efficient pick ups and time management. Hassle free and transfers. Exceptionally, informative guide.
I’ve arrived at night time and it’s raining/ windy, they are very kind enough to dropped me off to my hostel instead on the original drop off.
The driver was not very friendly we had to throw away our coffee we just bought he told us. He was parked way out in the airport parking lot He told others to put their food away. You should really post that on your web site
Bus travel to hotel worked well. Instructions received on arrival were a bit vague and I think we probably got on the wrong bus as a result but we ended up in the right place.. so it worked in the end
So efficient.. buses were clean.. staff were great.. so friendly and informative
Comfortable, helpful staff. Would recommend.
Efficient and friendly service.
Excellent service. On time pickup and dropoff. Would recommend this Company.
I missed my bus by a few minutes due to a late plane. The driver of the next bus kindly let me on even though it wasn’t due to leave for ages so I didn’t have to wait in the cold. It was clearly explained which shuttle bus I needed and i was given clear directions from the bus stop to my hotel
Transfer from airport to hotel was fine and staff very helpful. Had a bit of a problem finding their rep when we arrived as the sign he had wasn't displayed very clearly so we had a bot of a walk round to find him.
I found the booking experience online to be very easy, user friendly.
When we arrived at the airport we could not find a Grayline Rep in the airport. Could not find bus in parking lot. After much searching we found the driver who said the greeter was sick. We we the last drop off and had asked for the Canopy by Hilton by the driver made us get out and walk as he was tried of the traffic. Didn't even tell us which way to walk....in the dark with our luggage.
i had a wonderful tour and the tour guide was very funny. get trip!
The tour was amazing. Took us to see things that I have never seen anything like in my life. The staff were friendly and informative. I would go again tomorrow.
Very straightforward and the documentation was clear.
Very easy to use and plenty of information
We were very satisfied with the manner in which we were picked-up from the Airport and dropped at the gate of our Hotel
Simple online booking.
Fast and efficient service. We had to transfer into a minibus once we got closer to Reykjavik but it was very quick and organized. Dropped us off at our hotel door. Would definitely use again.
Punctual service! Well organized and easy to find.
We purchased several items with gray line, airport transfers, a game of thrones tour and a northern lights tours. Unfortunately, we had some difficulties and couldn't fly out to Iceland as planned, instead we were 24 hours late. Gray line were amazing and changed our bookings around with no fee and no fuss. They made what could have been a disaster an amazing trip. We used the hotel pick up / drop off options, which were efficient and convenient. The northern lights tour was also really well planned, we went to two locations and got the most incredible views. Of course, they are a natural phenomena and therefore cannot be guaranteed, but gray line do allow you to return of you do not see them. The other tour we went on was the game of thrones location tour. Again, this was brilliant. Our guide, Theo, was amazing. His humour and stories make the day so enjoyable. You learn and see a lot.
Leave on time
Superb tour guides. The last two where Oliver (for the Golden Circle Express, and Alli (Elli) for the Inside the Glacier tour. This is my third trip to Iceland, where I used Gray Line for all my transportation, and tours, and loved it.
Friendly efficient staff, smooth journey in comfortable coach. They had to drop us round the corner from our accommodation as it was just inside the no bus zone, but was a 2 minute walk
La persona del shuttle fue muy amable e hizo el paseo muy agradable, lo único fue que nunca llegó nadie dentro del aeropuerto, el bus estaba parqueado del otro lado y tuve que caminar y preguntar si ese era, nadie nos explico, eso podría mejorar.
Bus was nice and clean. Bit of a struggle to walk to the bus in the wind that morning but it was all easy to find and we got to our hotel stop in good time :) Ended up being cheaper than the flybys by a bit when we booked which was also nice.
Worth recommending. Some issues with finfing my reservation thou.
Service was great, staff were polite, great pick up and drop of service along with a very efficient entry/exit system
Excellent transfers and highly informative guides on trips. Also they help find out lost credit card so quickly. Book with confidence
Fuss free and easy!
Would be nice if the driver would help with luggage
The booking online experience was fine. But I was disappointed in the confusion as to where people were going. It was only three of us and I was told that we were going to the Grey Lines terminal and sent this address to my friend who was picking me up. Then one of the passengers asked to be dropped at a hostel and this was accommodated, but without telling me. So the 45 minute drive time, turned into over an hour and my friend was waiting for me. If I had know about the first drop off, I would have told her to meet me there instead. We left late as well. I will try one of the other services next time.
We booked the transfer from Keflavik to our hotel in Reykjavik and it all went very smoothly and to plan. The staff were there to meet us in the arrival hall, were friendly and advised us where to get the bus. The coach took us to the Grayline depot where a minibus was waiting to take us to the hotel. All worked seamlessly.
GreyLine customer service is excellent!! I had one traveller drop out and they refunded me right away. I also left my purse on the bus by accident and they returned it to me within an hour. I'm so impressed, and would highly recommend them.
Easy to use service. Pick up points were easy to access. Staff were very courteous and professional. Took away the worry of getting from airport to our hotel. Would use company again.
Online booking was as expected but instructions and pick up is like everything in Iceland ( tours etc)very haphazard
really efficient service would definitely recommend grey line airport transfer
Tell your drivers to know the areas they are dropping off customers. My driver on Friday left me and not even in guest house told me to walk 5 blocks and turn left . He was wrong I had no Internet connection on how to search the address was lost for 30 min in the cold and has to go to a restaurant and the owner kindly help.. I was in shock he just said I'm pretty sure and sorry and left me there. Be service ..pick up was very late from the hotel .
friendly and helpful staff,great bus journey to hotel
Reliable service and really nice crew!
The booking process was simple and straightforward.
Good Service at thirty past four am waiting for me at the stop Near the hotel
My pickup was 6am at Kopavagur to Keflavik Airport. The driver knew that i was rushing to pick up spot and patiently talked to me to calm me down.
Fabulous service, covered everything you needed! Also any changes to tours because of weather and safety we were contacted with plenty of time for us to do something else with recommendations. Also the response time is exceptionally quick, we were very impressed in how quick and informative they were.
Made traveling from the airport to my hotel simple and easy. Buses were also clean and comfortable.
Booking online was very easy, contact with staff was also easy when I had questions
Service efficace, ponctuel, conforme à ce que j'en attendait. Certains chauffeurs semblent blasés, ou fatigués, mais ils font bien leur travail.
Easy to book on line prior to leaving for our holiday
The bus was on time both to and from the hotel. Comfortable seats and clean bus.
Nice comfortable Coach and polite staff.
Easy to bracket in pickup time relative to flight arrival.
Very easy to book online
Would use grayline again
Company rep in the airport was not wearing corporate clothing and therefore not easy to identify from other customers. A little confused on the coach before leaving the airport as tickets and destination bus stop checked numerous times by driver and two other company reps. However, overall the coach took us to the right place in a timely manner and despite having no directions from the bus stop to the hotel, we arrived as planned.
I booked it online to 8:30 to 8:45 leaving the airport. Got to the stop before that time, waited on the cold and rain for 1h. They got there close to 9:30. The socket plugs inside were not working, my phone was dead. I gave the adress 3 times and still they got it wrong. Got to my accomodation around 11:30. Terrible service
I would recommend them , I was hoping they might do a stop t blue Lagoon but this not offered on way from or to the airport. Good service though
Great efficient service, easy to find rep in airport. Got through airport quicker than expected, just got on next bus. Very good. Dropped by side of hotel, great service
We found the round-trip ride from Keflavik Airport to Reykjavik to be very convenient. We were dropped off close to our hotel, just a short walk, and were picked up at the same location to return to Keflavik. All went very well.
Excellent ! La guide était très sympathique et professionnelle. Nous avons passé une journée inoubliable ! Je recommande fortement !
Good value,punctual service,I could not fault it.
Great service, perhaps indications as to where bus would be located would be appreciated.
Great service most journeys, always punctual and on time with friendly staff. Great value. Our last Grayline journey was from Natura to the airport 4.30 pickup on 15th October. The woman driving the bus was abrupt and made no attempt to assist anyone loading luggage just barking 'put in back'. It's a shame our last experience was the only negative!
On time. efficient, polite and clean coaches
Gray Line Iceland is the way to go! They had usb sockets to charge my phone, WiFi that works and got me to my destination quickly and safely! I would use them again.
Very prompt service when travelling to & from airport & very enjoyable Golden Circle Tour taken with Grayline.Very happy
The bus was there when we wanted to leave the airport. Took us to the terminal and then shuttled us to the City Hall.
More complicated than it needed to be
Good professional service . On time
I have booked multipual tours with grayline. The booking and confirmation was very quick. There was a little accident, primarily I was responsible for it: I booked a wrong airport bus time. When I called on the phone and found out that I put down 5am instead of 5pm instead of 5pm in the afternoon, the person who spoke on the phone was not very nice.
Very friendly service, used as the transfer between hotel & airport. I'm sure the excursions would be just as pleasant. Nice, clean comfortable buses & the drivers helpful in taking & loading cases.
Easy and nice
Experience went smoothly on both arrival at airport, then pick up from the hotel back to the airport.
Very easy to use and print out vouchers. Details of tours clear and easy to follow though duplication between tours a bit disappointing. Buses very clean and well presented. Tour guides very knowledgeable, especially the man on Monday 8 October on black beach tour. Pick up and drop-off service excellent. Time spent at destinations could have been a bit longer as felt a bit rushed at times. Would recommend Gray Line to friends and family as a great way to see parts of Iceland.
Bra och kunniga guider. Har anlitat Gray Line under många års tid och är nöjd. Rekommenderar alltid Gray Line.
The service has been fantastic and the trips excellent value. Interesting with caring staff.
Easy to book on the website.
Bureau et personne de référence à l’aerô port pas visible à la sortie après réception des bagages. Bon bus et bon voyage de l’aéroport à la ville. Bonne connexion wifi. Pas assez d’info pour la suite après la 1ère gare de bus vers les différents autres points d’arrets
Easy and straight forward.
Overall good. Easy to find them in the airport. Not the friendliest of stdff, but they brought me to where I needed to go
We arrived the airport having heavy rain and a lot of people in the arrival area to look for bus transfer. The Gary line did not have a big sign so we tried to ask other transfer company where the Gary line transfer. Finally we saw some staff wear the logo jacket. When we arrived to bus terminal. Everyone would transfer other mini bus to the hotel. Staff took out all the luggages from the big bus for passengers to transfer to mini bus. The bus driver didn't know which bus number to which hotel before arriving bus terminal. Because of heavy rain, our luggage was soaking to wait for them to let us know the mini bus number. They should have organised the mini bus number before arriving the bus terminal also have have a big sign in the airport easy to find them
Promptness of buses, cleanliness and friendliness of drivers and staff in main office
It was great
Someone met me following arrivals and told me to wait until designated time and then walk to meet the bus. It wasn't clear exactly where the bus would be parked. It might be a good idea to have a sign with exact directions. Service from airport to my hotel was very good and efficient.
Our flight was early and they were able to change our bus assignment to an earlier bus. We were delivered promptly to our hotel without incident.
It was a reliable service and staff superb, couldn't fault them! But supposed to be around an hour from hotel pick up to the airport, and both ways was over an hour and a half picking up and dropping off other people, and having to change buses...so laborious and time consuming and tiring..especially after a long flight. In hindsight, should have paid extra and got a taxi.
Easy to book, always on time, Wi-Fi on all their buses
It was a well organized transfer, I 'm very satisfied. Strongly recommend them.
There was someone waiting at the airport as soon as you walk out with an orange vest. Bus was nice with Wi-Fi
super cozy ride from the hotel to the airport
We did the classic golden circle tour and the northern lights Mystery tour (which we saw) Great company, great tours, great service. All in all GREAT :-)
Booking was easy. Greet staff and driver were friendly and helpful.
Great cheap and simple.
Easy to book
You jam too many people into the minibus, very hard on me and my luggage. I would not recommend you.
It was simple and exact - choose your destination hotel, time when you want to travel and that's it.
Organised and accommodating.
I previously had a very bad experience with Gray Line in another destination. I was hesitant to use the company again.. However, this trip the service was great and I would use again and would recommend Gray Line Iceland to anyone coming to Iceland for getting from and back to the airport.
Easy to book, easy to find and very nice workers. Very comfortable bus.
Excellent service, friendly staff! Clear signage and direction. Will use this service in the future...
I found Gray Line to be very efficient and great time keepers. Lovely staff...both drivers and tour guides. A very professional company which I had confidence in. My one issue with Gray Line is the time allowed at the sites we visited...especially at the Jokulsárlón glacier lagoon. Having travelled so far to see this amazing sight we felt quite rushed in taking it all in. We took the boat ride which decreased our time on shore and quite literally had to run to the Diamond beach to catch a glimpse of the icebergs floating out to sea. I appreciate that it's a long journey and the coach driver has to have required rest breaks but, on a journey this long maybe two drivers would be a better option? That is my only issue with Gray Line...I feel that the company try to cram too much in on the tours. It's leap off the coach...snap some photos and dash back asap to keep on schedule. This also happened on the Golden Circle tour...in fact it became a running joke with other passengers too...we felt a bit like greyhounds out of the traps! Would I use Gray Line again? Yes, I would, if only for their expertise and lovely staff. Tops marks for time keeping and comfortable coaches.
Service is excellent, on time.
It was easy to do as no issues
Prompt, welcoming, professional: made the whole journey really easy. Will definitely book with Gray Line again when I make a return visit, hopefully soon!
The Grayline staff member was exactly where he was supposed to be when he was supposed to be. The ride was pleasant, prompt and uneventful. Just what you want when entering a foreign country!
Hat alles hervorragend geklappt
I was really pleased that there were compan representatives waiting at arrivals who assisted us. They directed us to the bus. The bus left on time and the driving was really safe. The coach was comfortable. The transfer to the shuttles was smooth. An excellent service.
Buen servicio para ir al aeropuerto. Ningún problema y todo correcto.
Enkelt att beställa fram och tillbaka transport mellan flygplatsen och hotellet, till ett rätt bra pris. Bussarna var rena och rätt så nya. Chaufförerna hjälpte till med bagaget. BRA.
Booking my ticket was easy but two things would have made it better: a link to (or embedded) currency conversion calculator, and a Google (or other) map that indicates where the smaller guesthouses are in relation to the bus stops.
Reliable and efficient service and really helpful staff online/face to face. This is the second time I have used Grayline when travelling alone in Iceland. They pick up when they say they will, comfortable coaches and overall a great service. Thank you.
Wir haben mehrere Ausflüge gebucht. Hat immer alles super geklappt. Personal sehr nett. Kann man nur weiterempfehlen.
Einfache Buchung sowie einfacher und unkomplizierter Transfer.
Super easy and not much to it!
On time and where they said they would be. Not quite a hotel pick up, when you have to walk to the next street and wait up to 1/2 hour in potentially foul weather. But then all the bus and tour companies appear do this. Not really acceptable when not advertised as this prior to booking.
Excellent service and very well on time
공항에서 FlyBus는 바로 보였는데 Gray Line Bus는 한참을 힘들게 찾았습니다. ^^;;; 공항에서 숙소까지 마음놓고 편하게 이동할 수 있어서 좋았습니다.
Easy and aficent on time as promised
Wonderful, beyond expection
Most economical transportationon from airport, on time, and easily located
I booked the wrong time on line - the staff at GrayLine corrected this quickly and smoothly.
Alt gik som planlagt. Vi var på "inside the vulcano" "Golden circle" og "secret lagune" Fantastiske guider som fortalte historie, natur og nutiden på Island: Christina og en helt fantastisk mandlig guide som vi ikke husker navnet på. Alt i alt et firma som klart kan anbefales at bruge.
On time and courteous. I would book them again.
Very easy booking airport transfer! Recieved prompt email with all booking details.
Our transfer to Reykjavík was well organised. The bus was modern and comfortable. The driver was very helpful and even gave us a piece of advise on how to hunt northern lights in Reykjavík (we were pretty far from the city center). We highly recommend this company :)
Good service. No problems at all! I recommend it!
Good airport transfer
機場大廳Gray line 的員工很好辨識，車子很新、司機開車技術平穩，到bus terminal 換小車到飯店也很快，比回程blue lagoon搭配的機場接送服務好！
Vale todo o dinheiro pago. É uma excursão muito completa que mostra a grandeza da natureza e a beleza da Islândia. Tivemos um guia excelente, o melhor na nossa opinião. Obrigado Simon, obrigado Gray Line.
Pickup at the airport went well but the shuttle from Greylines terminal to the residence was poor. We stayed in an apartment complex downtown and they didn’t take the time to check the address for the location. They sent us on the wrong shuttle to a stop a half mile away when there was another stop two blocks away. It was starting to rain and we hadn’t been to this location before and we’re not sure of the best route.
Connection straight to hotel very good setvice
Sehr pünktlich, sauber und zuverlässig. Vielen Dank!
Great fast efficient
The tour was awesome. Our guide told us a lot about historical and geological facts about the Golden Circle sites. Even though we had few time in some places, I understand that we needed to do that way so we could see everything on schedule. The tour was awesome and I truly recommend.
Very simple online booking process. The bus drivers were on time and extremely helpful.
Nice and easy ;)
Lovely and helpful drivers. Didn't like that one had to fill lots of info out to use the WIFI.
There was a bus waiting at the airport, even thou we arrived early. Then when we got on the bus he was ready to leave. The ride into Reykavik was a smooth and comfortable. Then the ride in the small bus was smooth and fast to the hotel. The best way to go from the airport.
We didn’t have to wait long at all. Plenty of room on the bus and was a nice ride. Only thing that could’ve made it easier was having the bus or pick up place marked.
Very easy way to get to and from Reykjavík and the airport. I always find the staff very friendly and helpful. They are the only company I would recommend.
Excellent staff, easy booking
Informations via mail précises, timing et heure de rendez-vs respectés. Bref parfait avec en plus la gentillesse des chauffeurs
The website is clear, perhaps have a map of Reykjavik to help choose the right bus station to stop at.
Runs every hour only. Our flight was scheduled for 10:30 am but arrived at 10:00 am. We arrived at the exit after immigration around 10:35 am and had to wait for the 11:30 am Bus. The bus took us to the Grayline terminal then we got off to the smaller shuttle that took us the Bus stop number 7. Very convenient and smooth ride.
Good service, on time, comfortable, polite.
Fanns ingen personal i ankomsthallen, hittade även ingen skylt som visade vägen till bussen som låg ca 150 m bort vid parkeringen..annars funkade det bra..frågade en taxichaufför om vart Gray Line bussarna fanns
Comfortable economical and convinient
Great drivers, quick and efficient system. I was impressed and would totally recommend this service.
The booking experience was very straightforward.
On time, very friendly and safe drivers. Would definitely recommend. Suggestion to future customers: If your voucher states that the pickup starts at a certain time, believe it! This service was exactly on time for our pick up.
Great way to get to Reykjavik from the Airport. Much better experience than what I heard from others who used another service.
Quite easy ans comfortable
On time, good riding experience, dropped off close to hotel. Good price too!! Highly recommend.
Very efficient processes. More comfortable and roomy seating than that of your competitors in Reyjkavik.
Great range of locations and easy to used but can I suggest you make it clear where in the old harbour you pick up as we’re on a small ship and didn’t know where best pick up was
It was easy enough to book this airport transfer online.
Ordered and plaid for transport from the airport directly to hotel in Reykjavik. Bus transfer from airport to bus terminal ok. Shifted to small bus as planned, but driver stopped and asked us to leave the bus in the opposite end of Laugavegur , at Hlemmur, than our hotel. Told him but he requsted us to lease the bus. We had to walk to the other end of this long street with all our luggage. There are several possibilities to stop the bus very near to Laugavegur 1. Flybus stops less than 100 meters from this address. Very bad service and next time, which will be in October, I will absolutely book my ticket at Flybus and get what they promise and what I pay for.
We were picked up in a smaller coaster from the airport which had rather small seats and was kind of uncomfortable to sit through 50 minutes. Return to airport was in a bigger bus which was comfortable. Wifi was a plus.
We booked both the Rekyavik City Tour and the Golden Circle Tour as well as transportation to and from the airport in Keflavik and were very happy with our experiences. The tour guides were knowledgeable, funny, and patient when we were late returning to the bus and the airport transporters helped us with our heavy bags!
Representatives all professional, service efficient. Way finding easy.
Easy and quick
Gray line buses are comfortable, service is on time, and this is the best and cheapest airport transfer that I could find.
I had booked for a later journey but flight reached before time and we (4) were accommodated in the earlier service.
Accessible and easy to do
We were not able to do this tour and received a partial refund.
Excellent pick up from the hotel at 5.30am.
Great way to get to our hotel from Keflavík. Bus was comfortable! Reason for 4 stars is there seemed to be confusion among the drivers at the main grey line station in Reykjavik who would take us to our hotel.
Awesome service! We had prebooked tickets but our plane arrived early and we were able to hop on an earlier departure without issue.
drop off was at the nearest bus stop a not at THE GUEST HOUSE
Fluent purchase, good that we got to write our own hotel names in destination section.
I have already recommended your services to other people who are planning trips to Iceland. Your service is very good value for money, staff were really helpful and friendly. Your vehicles are all clean and in good condition.
Very efficient. Driver very good.
Punctual and reliable
Pünktlich.freundliches Personal. Das verteilen und einsameln mittels Shuttle verlief schnell und unkompliziert.
I had a promo code. The code was not working and i had to pay with my credit card but during the process Audur from Greyline was very helpfull and had answered all my quesitons in time to help me with this. The next day i had a message that the payment was send back to my card. Was nice to hear this without me working to get it back. All nice workers and nice people.
Everything worked out well. Our plane was late and there was no problem to take a later bus. Further was there also no oroblem to change pickup time when we left. Thanks for the great support.
Very easy to book online, very efficient service.
Giod service! I booked 2 tours. In the second one I had an unpleasent experience regarding the pick up point. Even if I was waiting at the correct pick up point the bus did not come. I contacted the booking centre and after checking the issue was resolved. The guides are fabuolous!
Bus On time !
we hadden een goede chauffeur en werden op tijd op de vooraf aangegeven bushalte afgezet. Alleen de informatie voorziening op de luchthaven waar je heen moest was niet goed.
The booking online was very simple and clear. The instructions as to what would happen once I arrived in Iceland were just as simple.
Easy to book online; reasonable prices and flexible options.
I could never access your telephone and I really wanted to get a printed catalog. I found it very difficult to compare your trips online.
Very professional staff.
Reliable transportation, clean,comfortable bus. Helpful, friendly staff.
Professional, great buses, and adaptable drives. With tons of tourists who don't know what they are doing (really) or talking about (absolutely), the gray line tour guides had lots of (very appreciated) patience. Will recommend!
Efficient and on time.
Not very pleasant driver
I had my flight cancelled and rebooked/postponed several times and the Gray line staff reacted promptly to my emails, amending my booking, each time. They were very flexible, while the guy from the Arrivals and the driver were highly professional. I am going on their website right now, to book the return transfer!
The best price, reliable and good service.
The service was first class. The drivers and staff at the airport were very helpful. The coach was driven safely and the drop off was close to our hotel.
Easy and clear to use
taking be to my hotel or nearby, as advertised. i was taken to the grey line "terminal" where they suggested i take a cab. the grey line team at the airport said my hotel was too away but that the terminal team would help me determine which bus to take. the woman couldnt be bothered to help me
perfect services and logistics
I really appreciated how willing they were to shift my timing when my flight got cancelled three times.
They did what they said they would do and that is they got us to our destination and and gave helpful instructions how to get to our hotel.
The tour guide was great. However we were in a full small mini bus. The seat belts were horrible. It was hot and there was no access to air conditioning and the fans did not work properly making the long trip quite uncomfortable for the high price we paid. If i had known this I would have used another provider.
Everything worked like clockwork. Friendly staff
Got us where we wanted to go in a timely manner without incident!
Easy to use.
Easy and fast!
Fine, except when the bus did not show up to take us to the airport.
Hervorragend organisiert, wir wurden am Flughafen empfangen und zügig zu unserer Unterkunft gebracht.
very good service
Service au top : la navette nous dépose directement à notre hôtel, pas besoin de chercher. Seul bémol : d'autres personnes étant déposées sur le chemin, le trajet est plus long qu'avec un autre moyen de transport.
On time. friend.
Helpful clear and punctual
It was okay but receiving personal should inform incoming passengers that there are no toilets on board or nearby the bus instead of escorting them immediately to the bus and then telling there is no time anymore to go back for restroom! This can be very inconvenient!
The grey line staff was not clearly visibile at the gate. They were sitting and chatting amogst themselves instead of awaiting costumers with a grey line board. They were also making mean comments (in Polish) about some clients asking too many questions. Manners, friendliness and attitude of staff needs to be improved!!!
I have used Greyline on both my visits to Iceland. It is easy, hassle free and a very good price. If would recommend it to anyone :)
Ordered transfer from the airport to the hotel in the city. Staff at the airport showed the way to the bus. Everything was well organised. At the main bus terminal smaller buses were waiting to bring the passengers to the different hotels.
Schnelle und unkomplizierte Fahrt nach Reykjavik, sehr nah an unser sehr zentrales Ziel. Leider ist der Fahrer ziemlich "gerast".
smooth and easy
Easy to book and easy to find. On time and professional.
War alles ok
Excellent service. It was very early in the morning and the driver went above and beyond to take us right to our location when we were supposed to have a transfer.
Did not like the long walk with luggage to bus. Van driver dropped us off almost 2 blocks from hotel. Hotel said the #7 bus stop was right by their door.
I was very pleased with the on time hotel pick up service and Golden Circle Tour.
Very good Customer service,very helpfull nad friendly driver
It was a great service. We had a major delay and at no point did I feel it was any issue to adjust with the company.
Good service. Nice guide. And very informatif. But need more time every place because 30 min feel to fast
Ville gerne give 5 stjerner, men giver 4 stjerner, da vi ved midnats ankomsten i lufthavnen blev modtaget af Grayline personale, som vejledte os hvor vi skulle gå hen, vejledningen blev for misvisende og der var så tåget, at vi ikke kunne finde frem til bussen, i god tro stod vi og ventede på bussen skulle ankomme, det viste sig, at bussen var parkeret et andet sted og var kørt da vi endelige fandt ud af at vi stod i det forkerte sted. Derfor missede vi vores første bus, vi måtte vente yderligere 1 time, og sidenhen ankomme meget sent om natten kl.2.30
They were on time and courteous. It's what I expected.
The process was smooth online and in person. I would recommend again!
The bookings were smooth and easy to complete. Expensive but not overpriced for what is included. Only thing I would recommend to look at is advertising the content of the tours a little more as we ended up doubling up on places we visited on two (supposedly) very different tours.
On time,, clean , pleasant driver
Due to work in bus stop 4, gray line change or pickup place to bus stop 5. We asked to be picked up in another place (bus stop 3 which is better than 5) than initially booked but the bus wasn't aware of that. Hopefully, another family was waiting the bus at bus stop 3 so we have taken the bus … if not … Anyway, the grayline bus works well and is the cheapest.
They need a review of procedures concerning customers trying to get to the Radisson Hotel
Quietly efficient - also dropped me directly to my hotel
Auðvelt og þægilegt.
I appreciate the friendliness of each employee I engaged with. Also the moving of luggywas greatly appreciated.
Easy booking. Friendly lady to greet us at airport. Clean bus. Would use again.
Wir haben den Ariport Transfer genutzt, welcher ausgezeichnet war. Rundum zufrieden mit dem Service und auch dem Preis, vor allem zahlen Jugendliche hier einen reduzierten Preis.
Booking experience was easy once I had clarified certain points regarding pick up and drop off.
Best price and easily accommodated my ever-changing arrival times.
Efficient, punctual and friendly service.
Very convenient and well organized
I would recommend Grayline to anyone travelling in Iceland. They were courteous, helpful and prompt picking up from designated stops.
On time. Friendly and helpful
Picked me up even though i had a differnt time slot. Driver and Coordinator was flexible.
The Grayline shuttle service was as convenient. However, there are two things they can improve, one of which just didn’t make any sense. When they pick you up from the airport, they first take you to a bus terminal to get off one bus and onto another just to drop you off to your hotel. The other thing is the driver just stood by while my husband put our luggage on the bus. Isn’t that their job??
Our flight was delayed so we had to wait almost 45 minutes for the shuttle. But the biggest issue was that we had to take the initiative to ask the bus representative if the bus had arrived and if we could board (we saw it in the airport parking lot) as opposed to the agent advising us that the bus was here. This despite the fact that the agent told us to wait, stay close and she'll inform us of the time to board.
Yes - the service itself was excellent - great economical way to go to and fro the airport in Kevlacik. I would have rated you four stars but one of the guys managing pickups at the main station was really rather rude to another passenger merely politely asking a question about her drop off - she was not at all disrespectful but he was to her. This is not someone I’d known beforehand. All the other personnel though - including all the drivers and airport staff - were great. I would definitely take this again - and maybe the one guy was just having a bad day/moment.
Used Gray Line for airport transfer and for the 'Golden Circle' tour: Reliable service with friendly and informative staff: There are other operators available but they would need to go a long way to better Gray Line
I must have missed the option of booking round trip. I am very dismayed to learn the return trip "cannot" be added at the discounted rate even after contacting the local office.
The service was good, friendly, correct. Will travel again with them
Gray Line was on time and reliable. I appreciated this very much. My first bus driver was very rude though which was not a great start to my journey. The other drivers were all very friendly. When headed back to the airport, it was 36 degrees and the bus was not being heated. It was a very cold hour for someone not used to 36 in June.
Unfortunately when I booked my airport transfer I was unaware I would be flying in to the domestic airport. I waited there for an hour before I was told you did not do transfers from the domestic airport. I tried the 24 hour call line twice but there was only a recorded message in Icelandic. These calls cost me $A10. I eventually communicated several times with someone who was trying to be helpful in directing me where to wait until it finally became apparent I was waiting at the domestic airport. The ferry trip from Denmark to Faroes then on to Iceland is becoming increasingly popular and promoted in Australia so perhaps you could adjust your website to make it clear that transfers are not available when flying from East Iceland.
Gray Line representative was not visible at luggage exit. We were at bus pick up 4:30 but bus had already left. After finding your rep, who was not friendly (rude) we had to wait one full hour.
Courteous, punctual and professional. Knowledgeable and interesting tour guide.
Very friendly and professional.
Nice and easy to use. Fast confirmation. Helpful and quick response when I emailed with queries.
El avión se retrasó y, pese a que ponía que los buses salían cada hora, tuvimos que esperar tres horas a que llegara un nuevo autobús
A wonderful introduction to Iceland A s a Travel Agent I will definitely recommend Grayline. Everyone was helpful & pleasant.
Timely service and got us from the airport to Reykjavik for a lower price than the competition.
Very efficient and easy to use! Highly recommend!
Au retour nous avons pu changer d'horaire et de lieu à l'agence sans problème. Bonne expérience, coût élevé comme un peu tout en Islande..
Lack of support, so I've sent two emails to customer service to review the pickup hour regarding the flight with no answer. Only possible after a call from the Hotel Alda reception. And the service is not door to door is from a bus stop to the bus station and there people commute to another bus that go to the airport. Price is acceptable for Iceland...
Online booking was very easy. Drive was extremely pleasant and helpful. Kudos! For offering great customer service.
There was mistake on a tour booking (no Gray Line's fault), and they gave me a complimentary guided city tour to make up for what may have been a lost day of exploring the area. It was an excellent tour, and I will book my next tour directly with them. The guide was friendly and knowledgeable, and the mini-bus was comfortable with big windows. Loved it!
Prompt,easy to book
Det var lite virrigt från vart på flygplatsen bussen avgick. Men annars fungerade det bra.
A little hard to find your sign in the airport. The driver was a very nice man who gave us some tips about visiting Iceland.
You showed up and got me to the airport. You did what you agreed to...thanks
Bus to Golden Circle too big and packed like Sardine Express
Nice dependable service from the airport to downtown Reykjavik and back again.
Always on time, never any delay. Friendly stuff. Thanks a lot.
I purchased my ticket on their user friendly Internet site. Their service was accurate and very friendly. They were flexible when I had to change my travel plans and their staff was very helpful. In general, I had an excellent experience with them and I will surely recommend their service to my friends.
Easy and quick.
Problemloser Busservice vom Flughafen nach Reykjavik. Sehr nettes Personal und unkompliziert zu finden. Absolut empfehlenswert!!
easy to complete
The website came up while searching means of transportation to Reykjavik center. The bus was on time, it was very clean, with USB docs for charging and wifi on board which made the 45 minute drive to Reykjavik pass in an instant. Highly recommend.
Online booking was easy and quick
Online booking was easy and trouble-free.
Quick and easy service from the airport KEF to our hotel early morning. Definitely recommend this service
The bus was on time all the time, and the driver courteous and competent.
Very easy to contact and change times.
Driver was very courteous and bus was both new and immaculate.
Fast and efficient. Nice staff. I booked with them in the past and will do again.
Reserving transport was easy with clear detailed follow up info on how to meet staff at KEF. Friendly people. On time shuttles. Thanks Grayline. Would use again.
Easy to use
Good service, good price.
Questa volta ho dovuto dare questo giudizio perché il mio volo è arrivato in ritardo e alla sera ci sono solo 2 transfer. Avrei dovuto aspettare le 24. Di solito non ho avuto problemi e x essendo l ottava volta che visito l Islanda ho sempre usufruito della Grey line come trasporto che come tours giornalieri. Ho chiesto il cambio visto che devo ripartire ma ho la mail con un pickup diverso da quello richiesto. Oggi andrò all ufficio centrale x chiedere il cambio e prenotare un altro transfer.
organized and dependable
Not passenger friendly experience l
Very efficient and very smooth
They picked me up on time and directed me where to go
The contact at the airport was easily made. Our driver from airport to hotel was engaging and informative
Easy, fast, clear
Большое положительное внимание к просьбе, оперативность решения проблемы. Благодарю ваш персонал!
salvo el tranfer aeropuerto al hotel, tuve que esperar una hora, el tour por los glaciares fue hermoso y muy recomendable.
Gick smidigt, tog lite längre tid än planerat. Lite svåra att hitta i vänthallen då de satt ner och tittade i telefonen.
Very easy to find at the airport and given good instructions. Arrived at the hotel a lot quicker than expected.
Description should have better info about Bus transfer
Great service. Efficient and reasonably priced.
A representative was on hand to show us exactly where to find transfer bus. Would definitely recommend and buy again
Great website, professional team, on time
We had reservations for the 11:30 AM shuttle from our hotel in Reykjavik. It was pouring rain, very cold, and windy. The pick up point (#10) had no awning to stand under in order to get out of the rain. Since pickups started at 11AM, we were in site at 10:45 AM. We stood in the rain until 12 noon when I returned to our hotel to have them call. 30 minutes later they sent a special van to pick us up. I never got an explanation of why we wern’t picked up. We spent the next 16 hours flying in wet clothes.
Alla utflykter har fungerat perfekt! Utflykternas uppläggning mycket bra. Guiderna/chaufförerna mycket hjälpsamma, kunniga och trevliga. Den 18 Maj var vi på Glacier Hike. Snälla, ge massor av rosor till vår guide David. Han fick nog hjärtat i halsgropen många gånger när han emellanåt fick hjälpa två gamla kvinnor från Sverige. Vi är väldigt tacksamma för all hjälp och lyckades komma ner helskinnade. Många kramar till David!!!! Kanske man ska införa en åldersgräns åt det gamla hållet också? Kanske David funderar på det!
Good service. Bus was on time
We were unable to find you or the grey line bus. Your company was gone from their prior location with no signage or indications how to find them. We ended up having to buy ticket for flybus to get us to our hotel
On time and quick delivery.
Service war ok, leider haben die Busse nur Toiletten, die nicht nutzbar sind...
Easy to select what I wanted, and easy to book! When I had additional questions, I emailed Gray Line and received an immediate response.
everything went well staff very helpful and friendly
My pick up was for 7-30 When I get to the bus driver said is full He said I have to wait extra 1 hrs I took different bus company But you’re recovery was perfect We got 2 free tickets back to airport
Very easy and quick service
Transfer went fairly smoothly however the communication from the rep at the airport could have been better
A guide named Jakob told us about Iceland! We loved it!!!
GrayLine had a rep in the airport to direct us to bus. Bus was on time and comfortable
They were flexible prompt and courteous. They would have to be choice number one in Iceland
Overall arrangement was good . But it would be better if it could stated In the info that the shuttle bus only took us to the nearest bus stop rather than the hotel itself . It was very misleading and did not stated in the vochure at all. (Unlike the return trip from hotel to airport , it said we need to wait at the bus stop. Then it’s ok, as expected!)
They were very patient, courteous, and pleasant.
They gave excellent customer services. Yes I would use them again and I have already told others about you.
Goede service. De minibus bracht ons direct naar ons hotel.
They were all very polite and gave great directions from the where rI came out of Customs to the vehicle that took us to the hotel. I’d originally thought they were going to drop us off at a central terminal and they had to hop on another bus to take us to the hotel. The bus took us straight to the hotel. The driver was very courteous, friendly and helpful. I would highly recommend this service to everyone. One final note, their website was extremely easy to navigate in order to purchase the ticket and to obtain information about anything you want to book.
Simple and easy to use
Always on time...professional....reliable........my go to for all my tours !
Picked up on time or abit earlier! And got me to my hostel and airport with no problems, the drivers are very helpful with helping with luggage and so friendly. Also the ticket was so easy to understand where to go and how to get there, you really couldn’t go wrong.
I found it easy to understand what was included in each tour and the online booking experience was excellent.
The tours were amazing. We had plenty of time at all locations, the tour guide and driver were excellent and so funny. (: I booked one of our tours at an other travel service but next time I visit Iceland I will book my tours at Gray Line exclusively!
Service was very good; little taken back by walk to bus at airport in rain and bus transfer to final destination. Probably ok next time, maybe.
I would recommend them ,staff were courteous and helpful ,the online service was east to use and the office staff in Reykjavik were helpful . The tours were interesting and allowed us to see the beauty of Iceland easily free of the worry of driving
Airport transfers to & from hotel were seamless & always on time. Tour guide, Jacob, was very informative, friendly & funny. All drivers were pleasant, smooth & safe.
Helpful staff at the airport, also the bus driver when he dropped us off at our stop.
I was greeted by your representative who explained that a bus had left several minutes before We got there but that another one would be along soon. She was very pleasant and helpful. She made certain that we got to the pickup spot in the terminal. The driver was very friendly and gave us a lot of information about Iceland.
it was very easy to book on line, they sent e-mails to remind me when it was close to my travel time
It was one of the best trips I went to. Our guide made it even more special. He told us a lot of general information about Iceland and some stories/jokes. His name was Darren. He asked us to tell us where do we come from and to introduce to each other. I would recommend this trip to everyone.
They waited 2 minutes at KEF so we didn’t have to wait until the next one - while it was -2 outside
Quick & easy
Very friendly driver & prompt - does what it says on the tin.
Transfer from airport very easy and quick. Would recommend
Alles prima geregeld! Op tijd opgehaald en chauffeur behulpzaam met koffers in en uitladen.
The staff at both locations were wonderful! Especially those at the downtown location as they went above and beyond to provide advice, stories, restrooms and more!
Molto efficiente. Personale gentile
отличный сервис с которым не было никаких проблем, все четко, по расписанию. Есть бесплатный вайфай
Day trip with boat ride to the glacier. Our guide was fantastic. I learned so much about the area that we were visiting and Icelandic culture in general. Weather was extremely bad and our guide was a fantastic driver. It is a long trip but would highly recommend it.
Very very well organised and very very prompt and very well worth every penny. Guided tours included, a bit of everything; history ,geography ,cultural back ground........
Отличный сервис, внимательные сотрудники
Very professional and helpful.
Had no trouble finding the bus to take us to our location. Were supposed to be dropped off at Bus stop 8 (about 200 meters from our guesthouse) but the driver to us right to the guesthouse as we had 4 pieces of luggage. Very helpful
Yes efficient service pleasant staff
Arrived really early and had small shuttle bus to myself - friendly staff and driver. Very nice service.
The experience we had with Gray Line was very Good. Everything was well organized and went off without any problems.
Everything from the pick-ups at the hotel for both airport transportation and our booked day tour to the tour guide and driver for our Golden Circle Classic Tour was top-notch!
I've used Gray Line every time I've traveled to Iceland, for airport transfers as well as tours. They are great! They respond almost immediately to emailed questions, are always there reliably to pick you up wherever you are, and when you go on a tour their guides are friendly and knowledgeable.
Prompt and nice drivers
Very easy to use website and to book what we wanted. Good selection of trips.
Good value and excellent customer service. I would highly recommend Gray Line for airport transfers in Reykjavik and guided tours of Iceland.
It is on time. Staffeta is helpful. Rate is reasonable but if the Greylinehave the loyalty program would be great.
Absolutely perfect, the staff were more than helpful and beyond kind. Very impressed with how accommodating and quick the service was. Thank you !
I would recommend anyone to use Grayline on their trip to Iceland. Everything was so well organised and easy to understand and use. We were staying in CenterHotel Klopp which was beside bus stop no.7 and it was so handy for each tour and airport transfer. The guide during our Golden Circle tour was extremely informative and helpful and made it a once in a lifetime experience. The bus picks you up approx. 30 mins prior to the departure time as a small shuttle bus usually picks you up then once you reach the main depo you change onto a large coach which takes you to your destination. I would highly recommend Grayline for all tours and airport transfers.
Helpful driver on the big bus - clear instructions on the change to the shuttle bus for our hotel, and particularly the driver of the shuttle bus who made sure I knew exactly the route from the bus stop to my hotel, before he then moved off to drop others. A very smooth transfer
A very reliable company, punctual and great tours on the golden circle and blue lagoon. Would definitely use this company again.
Excellent reliable service.Pick up was at 2.30am this morning and was nervous of being late for airport.Shuttle arrived at exactly 2.25am
Great Experience! Knowledgeable staff! Pleasant and courteous!
They've done everything well. Sometimes they do not take you to the hotel directly but a close bus stop.
quick , easy to find bus, drop right at hotel
I booked online before leaving the UK to go to Reykjavik. I wanted to book a return transfer but couldn't work out how to do that online - so booked the single journey from Keflavik to my hotel, and waited to book the return once I arrived, hoping still to be able to get the discount. This didn't happen, so I had to pay full price..hence 4 stars rather than 5. However, I was really impressed with the service - punctual, polite and helpful drivers, very friendly and keen to assist. Couldn't fault the transfer in the slightest - in either direction! Thanks :-)
Ideal way to transfer between the airport and Reykjavík. Staff were waiting and walked us to the bus.. bus was on time, clean and staff were helpful. Very good value for money.
Good service from Keflavik Airport into Central Reykjavik. Very friendly and helpful staff both on main transfer service and shuttle bus. Because of transfer to shuttle buses and multiple drop-offs the service overall was a little slow
Easy to book.
Easy to do business with. Booked online - round trip airport-hotel transfers and one day long Game of Thrones tour. Needed to change a pickup time at hotel for the airport trip and I did that in person at the office downtown. Very easy. The guide for the GoT day was personable and very knowledgeable about Viking history. Enjoyed the entire day. Additionally the group conference we were with used Gray Line for tours that we didn’t purchase directly but were including in our conference so we went on a literary history tour which was so inform and beautiful. And every staff member including the drivers, the reservation desk and the guides were nice people. The staff can be reached 24 hours/day. Highly recommend to anyone traveling to Iceland.
Great service and so prompt.
Prompt pleasant efficient service
Picked us up on time with little delay
Easy pickup at airport directions from bus stop to hotel a little vague.
Well and truly worth every penny we’ve paid for. Drivers and tour guides are nice and knowledgeable. Places we have been to were all amazing! Thanks Grayline for this memorable holiday!
Great company, no issues!
Easy to locate, friendly and timely.
Friendly and helpful staff.
The online booking experience was quick and easy. The only downside was the currency changed to euros at the end of the booking process resulting an additional £15 fee which we weren't expecting.
Gray Line is a fantastic company- the most friendly and helpful staff, clean busses and they are always on time! Would definitely book witg Gray Line again!
We were told our bus was leaving at 9.30 pm but left at 9.40pm. The staff didn't offer any apology. More frequent buses would help, as we had already waited from 8.50pm once through customs at the airport. Generally staff were friendly and the driver made sure we knew where to go when he dropped us off.
So easy we just got straight onto a bus and did not have to wait in line with all the other operators
GREAT SERVICE ON TIME AND INFORMATIVE
they know what they're doing, but no one else, a little more explanation in what, where etc, drivers etc very courteous & professional
Over complicated for return journey, needs simplification
Great people. Efficient and reliable transfers. Large buses.
Very fast and efficient. They do not have a desk/kiosk but you'll easy find their representatives with the grayline logo. Like all the other transports, they go to central bus station first and then divide into smaller buses that go to different hotels. If anyone from grayline is reading this - I had 2 carry-on bags and requested to take them both on but was stopped (assuming because they wanted to ensure enough seats for everyone). There were 8 people on the entire 40 seat bus. I needed time to transfer items between bags and get day bag ready for a tour that I almost didn't make in time. It's my only complaint.
Easy, convenient and great pricing.
very easy to book on line
Piece of cake
The booking was simple and easy. They were also wonderful and understanding when a medical emergency prevented us from taking our tour. I highly recommend them!
I'm an exchange student in Iceland & have been using Gray Line to get to and from the airport when I travel. Cheaper than the competition, always run on time, and staff have always been great.
At first i was hesitate about booking the airport transfer ( to and fro Reykjavik ) as it involved changing from a Coach that we take from the airport to a smaller shuttle bus to bring us into the city. But the transfer from Airport in a coach to the smaller shuttle bus ( Grayline terminal ) was so smooth and seamless , there was nothing to worry about - we were travelling with 3 kids and having the bus driver helped with moving the luggage from the Coach to the shuttle bus was a great bonus. Highly recommended.
Very efficient n helpful
Discount when purchasing more than one tour. Very organised.
Everything was great! Very nice driver and on time!
Web Site very east to use
Awesome guide, great tour of the golden circle. Only downside: too many people, we were on a double decker bus
Staff super helpful and friendly. Recommended.
Straight forward and clean. Customers see what they supposed to see which is a positive website for most of the customers. Not confusing and information provided well.
Great tour !! Highly recommended
Easy to book online and clear instructions.
Convenient transfer from the airport.
Very good tour. Tour Guide was excellent.
Too many bus changes to get to hotel.
Not sure if there is any misunderstanding between us, but I’ve paid extra to get dropped off at the guesthouse in which didn’t happen.
Not really impressive. Staff were nice which is why it’s not 1 star. Waited for an hour at the bus stop waiting to depart, got dropped off at the bus station & had to walk 10 minutes 01:30 in the morning (lucky Iceland is safe). Got messed about with the Northern Lights experience too; understand if they don’t think it’s worth going but got messed around with the refund. Poor.
Excellent service. Very quick to respond to any queries via email and very accommodating. Everything ran very smoothly
Extremely efficient from booking to transfers and tours
Great quality service at greatest price. Guides were kind and gave us any useful info. The service waiting time was short (20’) and the arrival in time as expected.
They where always on time and punctual. This is what I liked the most.
It took a bit of effort to find the bus at the terminal, particularly as there are other companies there. Better directions would be good. And ran a bit late on the way back. Simple link between the terminal and the hotel bus. Generally good and quite easy.
We booked the tour Mistery Lights. And transfer from airport to the bus stop. Service is very good they were punctual in pickup. Tour guide very friendly. I would book with them again
Good service,easy to access, staff all very willing to help and thankfully they all speak perfect English
We used greyline for mostly all the trips we went on in Iceland and also for the transfer to and from airport. Excellent service, all staff friendly and provide lots of information about Iceland. We only occurred two problems. When we booked our transfer online, it said drop off to hotels.. We put the name of the hotel across the street in as we were staying in an apartment, yet it dropped us off at the bsi terminal, and we had to get a taxi as we had no idea where we was. Also we booked a trip for the second day of our holiday, again it said online pick up from hotel so we put in the hotel name. Waited outside hotel 30 minutes before pick up time as it told us to do on our email/booking info, only to get a phone call 20 minutes later asking where we was, and nearly got left. Luckily the bus driver came back for us. We later found out buses couldn't go round hotels anymore, but had no idea about this until we nearly missed our trip.
Would definitely use again. Cheap, convenient service, and an easy walk to the bus from the airport.
We booked on line for hotel drop off and had evidence printed. However they didn’t have it in their system for drop off at that hotel. After a bit of debate they took us and said had IT problems. I’d be worried if that happened on return when needed to get flight
Booking online was very easy and convenient. It was easy to find the bus at the airport. The driver was great and helpful. The drop off locations are ideal. The Bus was clean and the prices were good, even better than Flybus. Thanks!
On time & very easy to find when coming into the arrivals hall
Easy to book online transfer from airport to hotel
We missed our pick-up bus due to an error on my part. Called Gray Line and they sent another one to pick us up within a few minutes. The bus ride to the Airport was flawless. Many thanks.
Good, but disappointed at the fact that when I pay for hotel drop off and pick up I do expect to be dropped off and picked up at the hotel not some point a taxi ride away.
Efficient and organised
Easy to book. Representative easy to find in arrivals and provided info on next departing bus. Very straightforward!
Alles hat reibungslos geklappt. Vom Ausgang wurden wir direkt zum Bus weitergeleitet und anschließend zu unserem Hotel gebracht. Nur weiter zu empfehlen!
they were always punctual and the drivers were pleasant and they were like tour guides telling us some history
I would thoroughly recommend the booking experience. Everything went smoothly from pick up to drop off, staff polite and aware of our bookings. No problems at all.
From the moment we landed at Reykjavic, Grayline staff were on hand and demonstrated their efficiency and helpful assistance, which continued right up to our arrival at the hotel. Their vehicles were clean, well driven and always punctual. Our Tour Guide on the Golden Circle Tour was not only very knowledgeable about Icelandic history, he was also able to convey that with a special humour. It felt like a most enjoyable history lesson. This Tour began at 1030am. on Friday, 23rd. March, 2018. I mention this only because we feel that this particular Guide deserves special mention - unfortunately, we cannot remember his name but he was typical Icelandic from the North of the Island. Very tall and robustly built with a red beard so, hopefully he can be identified and and our comments passed to him.
The online process is very neatly organized and easy to follow.
Reliable, punctual, good service, free wifi on board. Recommended
Quick and easy. Didn't realize we weren't being dropped off directly in front of the hotel.
Muy buen servicio, muy puntuales. Volvería a escogerlos.
Responsive, even with a slight miscommunication they were able to take care of my groups transfer needs. Clean, comfortable transportation. Just be on time or ahead of schedule, their system works on a tight timeline.
Everything went smooth.
Ottimo servizio, wi fi gratuito a bordo, puntuali, anzi anche in anticipo.
At the end of the checkout process when asked for drop off and pick up information the process was confusing. Additionally, even though the required information was provided an email was sent out within 24 hours saying that drop off and pick up information had not been provided.
A first-class service with high quality coaches. Have made Reykjavík so much more accessible.
Excellent service, reliable and cheap. Took me straight the hotel. Staff are really nice and booked the Golden Circle and Northern Lights which were stunning. The staff are so friendly and knowledgeable. The tours were amazing and the best experience of my life. I highly recommend them.
Good service ad on time
Great pick up service very early in the morning, all buses used were on time and drivers were very helpful. Would definitely use agin
I had great experience with Gray Line!! We booked airport transfer ticket and forgot to wake up on time so we missed it, we called to the support centre and they sent another bus to pick us up so that we didn't miss our flight! We felt so blessed because we thought that we had to buy another ticket. The Southcoast tour to Vik and waterfalls was good too, the tour guide is funny and provides us lots of info throughout the trip. Highly recommended this company and it seems like the cheapest tour provider in Iceland as well!!
All great and on time. Thanks for the WiFi all road long
Always on time. Friendly helpful and professional staff.
Booked this trip for the night after we arrived. Unfortunately we didn’t see the lights although there was a lot of activity. The good news is you can book it again at no charge, which we did.
everything OK, organization, time schedule transfer
Very friendly and efficient service. Excellent time keeping
we where met at airport and taken to hotel nice friendly driver picked up for our tour of northern lights .The next day we missed the coach for our tour of the golden circle so we where put on mini bus taken to the bus depot and put on the 10 o'clock tour .this was lovely and the trip and guide where excellent lovely tour with lots of information .We also changed the times returning to the airport and everything worked out perfectly will definitely use Gray Line Iceland again and hope to visit in the spring G Dickens
Sehr gerne freundlicher. Hilfe bei Gepäck.
Took us a few minutes to find the bus initially at the airport but otherwise was an easy and smoothly run service. Staff were great and helpful, we also took a tour with Gray Line that was booked via a different site but was amazing from start to finish. Will recommend to anyone.
It was well organised but a lot of waiting around after a tiring flight
Couldn't find my accommodation on the list and selecting a bus stop was a little confusing. Otherwise great!
Clear, simple and informative. Great communication via email while in Iceland also. A clearer sign at the airport where the Gray Line Buses are, particulalry at night for exhausted travellers would help.
Bus waiting about 200m away in the carpark while ther services are right outside the door. Otherwise brilliant and efficient service 1hour right to my hostel.
Very helpful and gave us a warm welcoming. Thank you!
Easy to book and reasonable price
A well organised team...flexible to suit the customer. Happy guides have extensive knowledge about Iceland.
Booking experience was food but needs to get up to date and use an app or have confirmation online instead of having to print
Everything wAs perfect .... very satisfied
The shuttle was punctual and efficient.
Everything went like clockwork very polite guide & driver. A well oiled machine.
Very easy service to use. On time with all buses. Good communication
The process worked without problems -smooth and simple
I would recommend them - on time efficient service.
The staffs were very nice and friendly. The bus drop me off right in front of the hotel. But there’s no sales counter in the Keflavik airport. That’s little confused me.
Buses where on time and the schuttle service to and from the hotel was great. Only gave 4 stars as i am 1.90 tall and i found a shortage of leg room.
Excellent door to door service
Easy at the airport and arriving at drop off point driver gave directions to my hotel
I like that they were on time. The ride from keflavik to the bus terminal , then to the hotel was smooth and easy. Drivers were nice .
The whole service was very efficient. Perhaps the transfer from the big coach to the minibuses could have been better organised; it was not clear which minibus we should get into.
If visiting Iceland again I wouldn’t hesitate booking with Gray Line. Excellent service and very well organised, I would definitely recommend booking excursions with this company.
Easy to find. Transfer was easy. Nice comfortable seats.
Very efficient service, staff very friendly and helpful.
Fantastic service, prompt and reliable
Booking good but there was no minibus waiting at Reykjavik bus station so we had to get a taxi to our hotel as we had a Northern Lights tour booked and almost missed it.
Gray Line was fast and efficient. Their team members were very friendly and the tour guides were great ! Would highly recommend using them. All my tours in Iceland were through them and all were wonderful.
Very quick and affordable Way to get to Reykjavík
Simple, quick and easy!!
It was really easy to book online, see which hotels they drop off at, and see the times available for pickup.
Bardzo dobrze wykonana usługa.
Nice and comfortable journey
You didn't put us on the Drop-off list!!!
I found it difficult to book the return journey from my hotel to the airport.When booking to go from the Airport to the Laxnes hotel it asks for the Pick up point and not the Drop off point.This is very worrying and I wondered if It was going to be ok.I had to ask the hotel to book the return journey to the airport for me.
Website easy to use and understand. Online booking was painless! Can either print tickets or use your phone - showing email for confirmation. Lady in the airport lobby with Grayline banner told us where to go to find the bus. Plenty of seats and we only waited a few minutes after arrival before we got underway. Arrived at the bus depot and were clearly told which minibus to change onto to get our ride to our apartment in the city centre, where the large buses are not allowed. All very easy and no fuss.
Really well organised. I used Grayline for transfers to and from the airport as well as a Golden Circle tour. All on time and easy to book.
Very user friendly and timely responses to emails. Would definitely recommend this company!
The booking was simple. All the necessary documentation was supplied electronically or hard copy to suit your needs.
Great service door to door with ease. Friendly helpful staff.
Very easy to book online. Pick up from hotel in minibus was on time as advertised, straightforward transfer to coach for onward travel to airport. Clean and comfortable coach which arrived on time at airport departures. Would definitely recommend.
Great! The bus had electricity outlets so you can charge your phone, free wifi.
The process was fairly straightforward. We went to the Grayline information desk at the airport who directed us to the Grayline bus. We got onto a large bus and then were driven to their bus terminal. Our minibuses were already there so no one had to wait around for the next bus. The driver announced which minibus was going to which hotel and that was it! Great experience!
Everything we booked inc transfers and trips went according to plan pickup/drop offs as promised all very efficient golden circle tour and rep particularly good very informative an excellent day out.
Always picked up on time. Very friendly.
Easy, quickly and without incidences
Although we were not lucky enough to see the northern lights, Frida the tour host was was so informative, passionate and authentic in explaining so vividly the history of Iceland, its people and culture-I gained a new appreciation for the many hardships faced by their forefathers.
Overall brilliant experience with Grayline . Had lost time off my trip due to a cancelled flight . Grayline had no problem re scheduling tours . They are very efficient and have excellent guides
Despite the fact that we didn’t see the Lights the tour was excellently organised, lovely guide and executive comfortable coaches with a feel safe driver!
I have not been to. Reykjavik or indeed anywhere else with Grays Line.u
Booking was extremely easy and quick.
Very Very efficient, not late even once with all the tours we went on. Pleasurable journey on every coach we went on.
The ride was smooth and transition to the smaller bus was easy. The drivers were both friendly and helpful.
Pick-ups and departures were all on time. Felt safe in the hands of the drivers and the guides were friendly and knowledgeable. Only criticism would be that the wording on the voucher is a little unclear in that departure times are set at 30 minutes after pick-up. We fortunately arrived at collection point 30 minutes before departure but imagine that some people misunderstand the collection details particular if English is not their first language. Wording needs to be improved to emphasise collection from bus stops is 30 minutes prior departure time.
Bus schedule is every hour. For the distance, I think the cost should be less. A lot of the cities in Europe don't cost more than $20 for a one way ride from the airport. I wish Iceland has better public bus services instead of every two hours and making the cost almost equivalent to a shuttle.
Very prompt and reliable service. Would recommend to family and friends.
Definitely recommend. Everything went strictly to plan, and on time - everytime
Well organised and good attention to safety.
Fantastic trip changed slightly from my last trip, so visited a new place. Driver and guide were extremely helpful and friendly. Would definitely use this service again.
We were disappointed that the drop off point at BSI was so far from Hotel Holt on our arrival. It seemed that no Gray Line driver wanted to take responsibility for guests staying at Hotel Holt. If we had not been with a young couple who had google maps, we would not have known where to go when we were dropped off. The walk up to the hotel with our luggage was steep and took about 16 minutes. Also, we noted twice that the windscreens on your vehicles were badly cracked which surprised us from a safety perspective.
Amazing organisation and timing. Very helpful staff. Thank you for making our trip so easy and memorable :)
Excellent service and value
Really good company to use and book transfers through, good communications from start.
Used for transfers to and from the airport, also for a Northern Lights Tour. Brilliant service, easy to book online and the coaches were on time.
Easy to book, easy to cancel. We had to cancel our transfer due to the weather our flight was cancelled. Promt reply and refund issued. Will be booking them again later in the month. hopefully next time we will get to travel
My bus went away earlier and did not reach the bus. Thankfully, your worker gave me a flybus flyer.
The Transfer both to and from the airport was very efficient.
The process was easy and the drivers were very kind.
To see the Northern lights is out of this world. Nothing can explain seeing them with your own eyes
We spent 1.5 hours on the bus from the airport and was eventually dropped at BSI for get a taxi to our hotel. It was not explained why this happened. We got a private transfer back to the airport.
Very efficient, helpful. Easy to book and helpful when we were unsure of meeting point.
I booked two trips with Gray Line, one from the airport and a return one to the Blue Lagoon and then on to the airport. The email confirming the trips was confusing. The email confirming my hotel as the pick up point also said it was not a pick up point. So I had to get back in touch with them. Their response was quick and reassuring, so their customer service is very good.
Very easy to do, well explained
Easy to find. Quick trip.
Malgré un retard de 2h de notre avion, prise en charge immédiate à l'aéroport, direction la gare routière. Nouvelle prise en charge par des navettes en fonction de votre hébergement à Reykjavik. Rien a dire !
Just perfect. Highest quality service, not a single scratch.
Transportation was super easy and quick. Buses were comfortable and provided WiFi. Overall great experience
Iceland is over priced in terms of general value for money. We found Gray Line buck this trend as they offer excellent value for money whilst not being overly expensive.
On time, nice coach
Airport transfers are very well organised, and good value. Would definitely recommend.
Easy booking process online. Although you do have to confirm the hotel pickup/dropoff twice
Always a swift airport transfer service. Would use them again
Very easy to book.....very easy to find in the Arrivals area,....only had to pop outside & straight on to the coach. Simple transfer then from coach to shuttle bus and dropped off almost outside hotel......fantastic start to holiday
Racism tour. I got on the coach at 9:04 on 20 Feb 2018. I sitted together with my sister who is over 60 years old. After the fist attraction, our seats were occupied by 2 Europeans or Americans who got on coach after 9:30 because of late. I complained to the guide but he ignored us or intended to protect the Europeans or Americans. As a HongKonger and only Asian in the coach, we felt very very uncomfortable. Comparing with the same tour that I joined in 2016 which run by Bus Travel, the guide managed the tour very smoothly and peacefully. Never boring in the coach and made me felt happily and satisfied. I also joined 2 days South Coast tour on 21-22 Feb 2018 running by Artic Adventure, the guide is very fantastic with outstanding performance although the tour start in the afternoon of 21 Feb (4 hours later) because of bad weather. I understand and it is reasonable. I will share my strange experience out because they can choose.
It was easy to book, via a computer, with Gray Line Iceland. (The same cannot be said for the return booking on a smart phone.)
Service impeccable. Prix très compétitif.
It was very easy to book on line and get email confirmation of the booking
So well organised efficient drivers and always punctual
We were booked for the airport bus and four tours with Greyline even after severe weather interrupted the schedule they re arranged and got the holiday back on track with no fuss just efficiency and with a smile from all concerned even the drivers who have the tough job! Well done
Tour ran to time and had very good tour guides, who were knowledgeable and provided stimulating information, whilst being entertaining. It gave us a good flavour of Iceland and it's people.
Easy to book online. Easy to reschedule if needed. Very timely service.
Great reliable service to and from hotel and airport
Easy to book - could be simpler to join all bookings together
We have written the time of arrival of the flight but we were delayed due to dealing with the missing luggages. When we went to the counter, the counter said that the last bus had gone 10 mins ago and we needed to wait at the airport for the next bus for more than 4 hours at 4:30!! I found that there is no support for such kind of situation..
We used Gray Line for several trips during our holiday in Iceland. For pick up and drop off at the airport, Northern Lights Mystery Tour, Blue Lagoon and Golden Circle Classic Tour. We would definitely use them again! In particular, we did two tours with them (Northern Lights and Golden Circle) and the tour guides were great.
Struggled a bit with booking bus from Airport the site kept asking where I wanted picked up from. Everything else was easy to do.
Picked us up on time. Very efficient service clean tidy bus
Easy to find, good WiFi and friendly staff!
Easy to book online
Amazing experience with an amazing tour! Super recommended.
Easy to book - very straight forward to organise where to get dropped off for the various city centre hotels.
Booking staff very helpful - fast response time Airport Desk again very helpful On arrival at the main terminal some confusion around shuttle for hotels - staff were not very helpful & were only concerned with getting the shuttles filled
Drop off at hotel and pick up on return to airport very efficient given the number of passengers staying all over town. We went on Northern Lights tour 14 02 2018 and again well arranged. The guide (Darren) was informative and humorous, without being over intrusive.
everything just perfect
Service parfait. Comptoit très facile à trouver à l'aéroport, personnel sympathique, horaire respecté à la minute près, aide pour charger les bagages, bus très comfortable.
Bit of a mix up at the start getting from the Airport to Reykjavik and had to wait quite a while. But after that - generally good
The transfer to and from the airport was smooth. We even had to reschedule a couple of times as our flight was cancelled but the staff were very helpful. On the way back we were stuck in a snow storm, but the driver was very proficient and careful to get us to the airport safely any in time.
Decent service, but communication is terrible if you need ti chsnge a booking. Do not respond to emails, 20 mins to answer the phone and then no email cofirmation so you are left wondering if they sre actually going to pick you up....
The whole service was impressive. Booking was easy and the coach pickup is adjacent to to the Arrivals area. The service was efficient inasmuch as I was expected by the driver. Connecting minibuses were waiting at the city terminal to take you to the hotels. Drivers were invariably friendly and helpful with the luggage. The early morning transfer back to the airport was punctual. I would thoroughly recommend this service for its reliability.
Really good the way luggage is loaded onto the bus at the bus terminal, but I felt that once we arrived at the airport it was a case of there's your luggage get it yourself. That made the experience poor!!
It wasn’t made clear that we would be changing bus.
Easy to book online and very easy transfers on arrival with helpful staff
Driver was not very friendly by comparison to previous drivers. I found it cold on the first bus. Would be good if you could offer a direct service too
We were unfortunate enough to be dropped off at the wrong stop. However the driver took the time to take us nearer to our original stop.
Easy to book . Quick and efficient staff at airport .
Easy booking. Comfy and roomy seats. Clean shuttle and on time. Kudos to the USB port to charge my phone before arriving in Reykjavik.
Very helpful over the phone when some of our tour got cancelled due to weather conditions couldn’t do more for us even called us back would highly recommend them 10/10
It was easy to book, a good selection of tours, and I appreciated the 5% off.
Extremely helpful with any queries ,highly recommend this service
Good service, would book again!
Everything ran like clockwork. Almost to the minute. All the staff were friendly and helpful.
Muy buena organización y servicio. El personal muy amable y competente!!
After arriving at bus terminal, passengers were responsible of moving luggage from grey line bus to the smaller shuttle themselves . This was unexpected and difficult in the dark . Also the bus stop chosen as a location closest to our destination was actually further than a closer stop....we watched another guest get dropped off closer to our apartment . Then the dropped us off on another side . Very difficult to see where you are in the dark .
Punctual comfortable bus but found driver hasty when enquiring re our destination as not on their list.While it did bring us to our accommodation it was stressful not knowing same as I was travelling with a young child
You were waiting at the airport to pick us up and then transported us to our agreed destination. You were on time and there was no fuss with a friendly service
Efficient. Helpful. Great value
Most of the employees are really friendly and delivers service beyond expectations. Due to the large snowfall upon my arrival, the roads were in bad conditions. The minibus driver taking us from the main bus to the hotel, did not project any adjustment to the road conditions.
Friendly staff and perfectly on time. Clean brand new buses.
Great friendly service. Clean coaches and run on time. What more could you want.
Very happy with the service. Friendly and helpful drivers, not so much at the desk on arrival at the airport. She couldn’t be bother to explain where was the coach situated. Would definitely use the transport again.
As advertised bus waiting at airport, all went smoothly from airport to hotel
Good service at the counter
just used them for airport transfers but was very organised. I picked the wrong date for pick-up home, so when i called to confirm at 5am the pick up was on its way, the lady said it was booked day before but quickly got a driver to us and swapped our booking.
we think the service is good!
Goede service - aan te bevelen.
Absolutely superb. Hassle free. Great service
Such a friendly happy driver. Very helpful.
Good service, easy to find the desk and bus. Bus takes you to the terminal where mini buses are waiting to take you around the city to your accommodation. All went very smoothly
I booked the transfer online and the check in desk was very easy to find. Buses leave every 30 mins so you don’t need to feel rushed. Very fast and efficient.
Transfer was good. Friendly helpful driver. Had to wait a long time at airport before setting off.
Booking was okay but confusing as the drop-off location (my hotel) was repeatedly referred to as the 'pickup point.' I had to check several times I hadn't accidentally picked Hotel to Airport instead. There was also no option for a return journey with a discount. I had to make two separate bookings. Finally, after booking, I got an e-mail asking me to confirm my hotel details. This seemed unnecessary as I'd already done so during booking. This happened with my other Gray Line bookings too.
On time easy to Book great service
Excellent service from start to finish, could not be faulted.
Service transfert aéroport/hôtel très ponctuel
Transfer was really simple, bus was waiting outside and took us straight to the Grayline bus terminal where smaller shuttle buses were waiting to take us to our hotel. Excellent services all drivers spoke excellent English and were very helpful.
The pick ups were on time and swift and the arrival and drop off times are to schedule! The drivers are helpful and friendly too! It is a well ran company and communication is evident, they allowed us to change our transfers to the following day for no extra charge and were always available to phone
Really straightforward and efficient pick up and drop off with no waiting, helpful and friendly drivers.
When booking the blue lagoon to airport package it is very misleading as it tells you the bus to the airport is included and airport is only around 20mins from there. However they don't include the bus timetable from the blue lagoon to the airport. When booking it asks for flight times and numbers etc. Our flight was at 7.15pm.We planned on leaving around 4pm to give extra time in airport etc. The last bus from the blue lagoon to the airport is 3pm!!! Obviously we would never have booked this if we had have known this. Turns out there are only 3 buses a day from the lagoon to airport which are 11am,12pm and 3pm. We waited from before 4pm to 5.20pm. I asked other Grayline drivers where the airport bus was and they were not helpful at all. I rang their office and after several attempts i managed to get through to speak to someone who eventually told us there were no more buses to the airport from there. What good is a transfer from the lagoon at 3pm to be in the airport from 3.20pm when the flight is not until 7.15pm?! We ended up paying for this service and not using it as a result of this. We had to ask another airport bus Reykavik Excursions to take us the airport and thankfully he obliged. We had to pay for another transfer and it was inconvenient after already spending £440 booking tours alone with Grayline. Reykavik Excursions have ones every 40mins so I would definitely book with them.
Easy and helpful
Quick, clear instructions but did not rush us.
Golden circle was good and the guide was excellent with very good information
I would totally recommend Grayline for your airport transfer in Reykjavic. The coach was waiting as we left the airport on arrival after collecting tickets from the airport office. Communication was great when I had to change our pick up arrangements and the pick up was spot on time. All drivers were courteous and knowledgeable and the ticket exchange at the depot and airport office was really well organised.
if you pre book paid for your journey you must still queue at the grayline desk to get tickets, it's beside exit. Bus is parked outside to the right a short distance away. Journey takes about 45 mins to the terminal, we then got a mini bus to our accommodation. No complaints smooth operation!
Great tour guide and gave us a comprehensive of history about Iceland and also hlep is to keep hunting aurora
Really good service. On time and very organised
We flew easyJet from Edinburgh Tuesday 23rd January, landing around 18.45. We had purchased online a transfer from the airport to the Hotel Klettur. We followed the instructions on our booking and headed immediately after baggage reclaim to the Gray Line desk. The nightmare began! There was a queue which included people, like us, who had bought their transfer in advance and others who had not but were buying at the desk. Some were booking tours for the duration of their holiday. There were two members of Gray Line staff who were trying to satisfy these customers. Those of us who had purchased in advance gained no benefit from doing so. We stood for over a half hour before reaching the counter and being given tickets for the bus. We were unhappy and were surrounded by many other unhappy customers. Behind us as as we received our tickets was a very lengthy queue. A crazy system! Once on the coach there were no problems and the shuttle transfer to the hotel was ok. At the hotel we booked tours with various companies including our transfer back to the airport on the 27th with Gray Line. We were advised that there would be no problem. There wasn't! We would strongly advise however that people do not get trapped in the inefficient Gray Line system departing Keflavik Airport. Jean and Iain Ower.
Very easy to book online, and everyone was very helpful at the airport and on the bus. Quick transfer to right outside the hotel BUT very long queue at the airport desk and only two people working - obviously not prepared for the number of incoming flights. Overall very easy would use again.
We used Gray Line for a few tours and airport transfers. The airport transfers were reliable and we got picked up straight after our flight and then taken back to the airport in time for the next flight. We then did the Blue Lagoon, Golden Circle and Northern Lights tour which we really enjoyed and the tour guides surprised us with their knowledge and stories. We didn’t see the Northern Lights the first night but were happy to hear we were able to join the search the following night free of charge- we saw the most spectacular Lights! I would highly recommend Gray Line to anyone traveling to Iceland!
Great experience. Very professional tour, specially Erik, always helpful and willing to help with camera settings.
Great service... didnt have to wait at all. Was clear where we needed to go when we landed which is exactly what we wanted when we got off the plane.
Easy and straightforward.
We have been on two trips. Both excellent and well led. They even arranged for the Northern Lights to turn on! Totally enjoyable!
Easy, convient and cheap!
Punctual pick ups, friendly and informative drivers, thank you!
Definitely recomended,,they are on time
O serviço correu muito bem, de forma profissional e simpática mas o drop off nos hotéis por vezes demorou tanto ou mais tempo do que o resto da viagem, penso que está parte do serviço poderia estar um pouco mais optimizada.
Komplett alles hat super geklappt, immer wieder gerne
Friendly quick efficient reliable
Web site easy and straight forward to use, made you feel confident that it would be that straight forward when we arrived in Reykjavik
Gut organisiert mit der Verteilung auf kleinere Busse für last maile. #Im großen Buss dürfte mehr Sitzabstand sein
Great guide and tour!
Perfect trip! No comments. A trip as it should be!
Grey Line were the perfect way to travel in Iceland. Picked up from front entrance of airport, and dropped off if not outside hotel, less than 5 minutes walk. Tours were also excellent. Highly recommended.
Super organisiert, pünktlich und gute saubere Busse.
It was very easy to book online
All the GreyLine members of staff were friendly and helpful. They made our holiday fun and stress free. Have already recommended to my friends and family and will certainly be returning. Cannot fault anything at all’
Efficient, informative and polite service providers.
Easy to book. Very organised and very impressed. Highly recommend.
Very well organised
Easy to Navigate and find exactly what I needed
Bus was waiting for us and took us to our hotel promptly despite the snow conditions. Friendly staff at the sales desk at the airport.
Purchase of airport transfer was user friendly and clearly the best choice. Their clear directions upon arrival at the airport were very much appreciated. travel was comfortable. The particular driver from the airport was not extremely friendly, and many of us tried to get off too soon when he stopped at one point and turned on the lights and such without explanation. When we stood up to exit instead of being polite he asked where we were getting off, then said we could get off there if we want but its a 2 hour walk to our hotel. He embarrassed us a bit. All else was great.
Got to see the northern light, but be warn, a better camera is needed to take pictures or else the only pictures you would be taking are the black sky not the green illuminating light. Not the companies fault but your own decision to invest for just one trip or try your own cellphone
Extremely nice customer service. On time and really try to please the customer. Great job
Easy booking ing process from start to finish, emails sent promptly and all stated very clearly
Reliable and efficent
The website was user-friendly, but did not retain my selections. Since I was considering between many options, I had to keep searching and adding the tours to my cart only to find that my cart was empty if I did not check out within a few minutes.
The bus is big and the seats are comfortable the only problem is the wifi connection isn’t working
Brilliant and stress free, right to my hotel as promised
Great tour guides.
it was very comfy to take the bus. Bus stops are really close so we can walk only like less than 5 mins.
De hotel pick up is geweldig! De bussen zijn comfortabel en de gidsen weten je veel te vertellen over het land. Echt een aanrader!
The bus was on time
I made a mistake in booking my tickets online.I telephoned you and the problem was rectified. I had a pleasant experience with you. It was my first time,but i plan to use you next time i come to Iceland.
Straight forward and hassle free
Although my flight was delayed I had excellent service from you and no hold ups what so ever!!!
Amazing adventure and very experienced guides. Highly recommend it
Easy online booking. Remember that large coaches aren’t allowed into Reykjavík city centre, so they shuttle you from th main bus station to either your hotel or the nearest bus stop, depending on where your hotel is located.
The booking was easy to make and as we put our hotel in we were assured that we would be dropped at the correct location
Outstanding customer service from start to finish.. I received prompt assistance with a few issues I encountered not even associated to Grayline Iceland.. Highly recommend this professional company when visiting Iceland..
Easy, organised and good value
Bus was waiting as we walked through. You can always buy your tickets from the kiosk which you spot literally as soon as you walk through arrivals. They wait till the bus is full before leaving which I guess could be annoying if you get on early. You then get taken to the terminal where they break people up onto mini buses to go to their hotels. Looks like there are two bus companies that compete to do this service so can’t comment on the other
Efficient service on the arrival by fast track information given and nice team
On time to pick me up and drip me off at the airport
Website booking was good, pick up tickets in airport was good & the journey to our drop off was excellent.
Smooth seamless transfer easy to use
The queue when you came out the airport was daft, had to wait 30mins and couldn't use the express check in. Also we were told that we would be given direction to the hotel from the bus stop which we werent
The staff are very helpful, knowledgable the service is excellent. I would recommend them.
Excellent tour company will certainly be using again
Totally satisfied with your online service. Will definitely recommend.
Easy enough to book online and slightly cheaper than the other bus company offering airport transfers. However the ability to book a return ticket to/from the the aiport would be much less hassle than the way I had to book 2 separate tickets. Also the barcode on the ticket issued by email isn't scanable at the check in machine in the airport, we had to manually type the booking number in - if these could be fixed would be good. Instructions at the bus station were clear and concise.
Everything was perfect. The guides have been very professional and they english accent are pretty clean. They told you about everything and they know how to answer ur question as well. The busses are so comfortable
A very good, easy to do booking with added discount codes/
Excellent and easy service. Welcome from Elizabeth at the airport was great and they brought us direct to hotel
Arrived in Iceland, stood around for the coach, when it arrived, it was chaotic. Boarded the coach with our rucksacks, only to be told they were too big to carry on board. So had to put them in the hold of the coach. Then had to queue up again, but the coach was full. So had to take bags off the coach and wait for another. Which was a long time. Ended up waiting for over an hour from arriving to actually getting to our hotel. Not a pleasant experience and would recommend using Flysee as they had many coaches waiting, no-one stood around waiting for their coaches.
Everything was well organized and easy to find
Tour guide is really funny, informative and professional! We just love him and he shakes hands to each of us before we leave!
I used this company for all my tours and airport transfers for my recent trip to Iceland. They were alwaus on time, courteous and helpful guides/drivers and the tours were wonderful, especially the Golden Circle tour.
Would recommend for good time keeping and modern vehicles. Well organised.
The driver on the way back to the airport had terrible taste in music (he played rubbish songs from American musicals like you'll never walk alone
Boarding the bus @12:25pm but departure time @ 13:05pm. It means either 12:30 bus departs earlier than every 30 minutes of clock.
Getting in the bus, the driver was helpful, friendly, and very informative. .
there was a short delay, but nothing bad
It was good to adjust the time with the arrival of the flight. My flight was delayed and probably with this reason, the bus was already almost full and my seat was half occupied by s big man in the next seat. Hope the seats have more width.
Easy to find, bus available despite flight delay.
Very easy process and lovely driver
Easy to book. Long wait at airport until we left, but otherwise very efficient.
We were very pleased with our airport pick up and drop off, the northern lights and golden circle tours. Very prompt arrivals. Enough time at every stop during tours. Extremely convenient.
On time, reliable. Would definitely recommend.
Transfer was fine but it would have been helpful to know that it takes 45mins to get to the main bus terminal plus the time it takes to be shuttled to our accommodation. Thanks.
Quick easy online booking system
The Gray Line website was easy to use. The various routes (e.g. to the city from the airport, or to the airport from ths city) were easily identifiable and the related prices were provided.
Easy and quick
Very efficient service!
Friendly, easy and fast
The bus was waiting when i arrived, the chauffeur was friendly and took my luggage. He drove very good / calm. 1 negative comment; i cancelled my reservation 60656006 #1697344 on december 14 (what was dealt with very prompt and friendly) but today december 29 i still have not received my money back.
Grey experience and great staff. I missed my bus as I could not find the stop and another driver picked me up to get me to the main bus. Those Icelandic people are so friendly. i totally recommend travelling with them and the guide she was amazing for the Golden Circle tour
Simple and easy! Information are clear. Buses are clean and comfortable plus staff are helpful with decent manner.
Excelllent service, on time, easy to communication with customer service when we had reschedule flight. Comfortable bus and good driver.
Great organization, even we travelled for the Christmas holidays. The guides are always prepared and kind, the drivers are very skilled. We didn’t see the Northern Lights for the first two nights spent in Reykjavik, but they do the excursion even the 25th of December and finally we had a beautiful Christmas present!
I’m very happy that this service is available. Given how expensive Iceland is, it is reasonably priced (relatively speaking). Transfer went smoothly. Only “issue” and it wasn’t a big one, was that the driver wasn’t the most patient when telling us which bus to get into after we arrived at main terminal/transfer station.
It was easy to book and the information is clear and easy to follow.
Very easy and convenient to book on line
Very nice professionals and very helpful!
This was very easy to book on-line from home. We only booked one way because we thought we might get a taxi back to the airport. It was so efficient that we booked at the office in Reykjevik for our return to the airport.
Der Transport erfolgte zeitnah wie angegeben, auch die Beschreibung zu der jeweiligen Bushaltestelle war sehr gut beschrieben. Alles verlief super nach Plan! Ich hatte den Pick up am Hotel zur Blue Lagoon gewählt, und als drop off- von Blue Lagoon zum Flughafen.
A very smooth experience from start to finish. Pleasant and helpful staff.thank you
The guide and driver were excellent. The two year return on the trip because we didn't see the Northern lights was also excellent. The only slight criticism was the temperature in the coach was uncomfortably high and the bright, white greyline logo on the screen at the front of the coach was annoying. It could have been turned off.
I would highly recommend the company for their service, efficiency and their care of children.
Prompt helpful service. Coach from airport to a central Gray Line Terminus and then transfer to small mini bus to drop off near your hotel. Great email communication about the process, the location of pickup and drop of bus stop near hotel.
I would definitely recommend them to anyone and would use them again if I visit the island again. They have a very organised system in place and the staff are very helpful
Simple booking process, service on time, efficient.
Would like to give 6 stars but I not allowed. The driver dropped us to our accommodation which is not the specified dropped point and my partner accidentally dropped her mobile phone in the bus and they sent it back to us without asking for further charges. This is definitely how a business should be operated, standard setting to the tourism industry!
The Golden Circle tour was very good, as it take in the highlights. My disappointment was with the church as the last stop. It just did not seem to fit in with the rest of the tour. The guide was informative, but she was not as friendly as some I have had in other cities. I also took the Northern Lights mystery tour. The weather was excellent as it was a very clear night. However, we never saw them. Our guide said it was due to the electromagnetic fields of the earth. I did know the chances of seeing them were not guaranteed. I did not opt for the next night because our guide said that it was highly unlikely we would see them.
Easy and friendly service.
Excellent service. This company is a well oiled machine. I wish we had it back home!
Our tour guide and driver were excellent and we had a brilliant day!
Buses were frequent and convenient. We get into the bus and depart to hotel staight away. They drop off us right infront of the hotel, so we dont have to walk far with heavy luggage. Staff were helpful.
Very good reliable service easy booking service
Very easy to book
I bought a ticket online. You have to go to the office first to check in. Bus left 2min later, we changed to a minibus at the city after 45 min, which brought us to the hotel!
Very happy, simple and easy. Booking was easy and was able to use the 5% discount code. Much cheaper than Reykjavik Excursions. Driver arrived on time and everything was timely.
Customer service team online and the staff in bus terminal was outstandingly efficient, friendly and helpful.
Great service. They were forgiving of a mix up on my behalf. The buses were clean, the drivers courteous and helpful
Very flexible and always responsive. I have been pleased with the services both times I used them
Servizio puntuale eccellente e personale disponibile.
very efficient company! the bus was so confortable!
Buen servicio y el conductor muy amable
Great service and friendly staff
Buses were on time. Tour guides were great.
Used Grayline for all our transfers and tours. The buses are very modern and some have electric sockets by the seats (for charging) and also free WiFi on the bus. Very efficient and organised, Would highly recommend.
We used Gray Line for Airport Transfers, Northern Lights, Golden Circle and Blue Lagoon. Exceptional service and reliability. Would recommend them very highly.
very well organised,buses always came on time although they can get very busy.would definitely use them again.All the tour guides were very freindly and informative.Grayline are the perfect way to explore iceland if you dont want to rent a car.
Really easy to book and sales desk straight in front of your on exit ,staff friendly a pleasant drive to the hotel
Amazing service, from a very professional company. I’d recommend them to everyone, and will be using their services again when I return to Iceland. All tours on time, all pick ups on time, comfortable and clean modern coaches for all trips, friendly tour guides and transfers. Drivers lifted all cases. Couldn’t have been any better, Thankyou so much for the sheer excellence of your service
As mentioned on ticket, service was from Keflavik airport to Reykjavik HOTEL. But Grayline dropped us very far from Hotel. If you are charging extra money for Hotel drop, it should be at hotel doorstep or at least nearby, if not, things should be clear to the customer while booking the ticket. As we were new to the city, it became very difficult and time taking for us to find the hotel with luggage and our small kid. As a result we missed our 8.30 pickup for Northern light tour. However, before boarding the coach we gave idea to the lady that we have to catch the adjacent Northern light tour by Grayline. So at least she should have drop us to nearby stop. Totally unhappy with the Hotel drop off facility.
Greyline provided a clean comfortable coach.a polite and helpful driver .makimg our experience a good one
Easy to book online while at the departure airport. Bus was on time and a fast transportation to our hotel. Free WiFi on bus too :)
I contacted Grayline with queries regarding our airport transfer and they were incredibly helpful. Even sending me a google map diagram of my walking route to my accommodation which was a private apartment .
Very very efficient, clear and helpful. I can only hope the rest of Europe would work this way. Email instructions couldn't be any clearer where the sales desk is at the airport and again the lady was very helpful with the direction and next steps. Going from the terminal to the hotel was also super easy with a driver that has a great sense of humour.
Very reliable, very simple instructions and friendly staff. You should book Gray line for your transfers in Iceland so your trip is just smooth!
Very impressed with the service provided. Polite courteous staff. Thoroughly recommend using this company and will definitely use them again
Delivered quickly and my cat really enjoys it!
Very efficient and easy to find and use. The welcome was great and well.
The online booking was very easy and had no issues. The website is very good. Well done Grey Line.
Exceptional service... Booked a few tours and was more than pleased with the whole experience, picked up in time for each tour, and very pleasant drivers each time... Thank you!
On time. Well equipped bus. Pleasant trip.
Very convenient and easy to book both online and at their locations.
Friendly and helpful staff. Very short waiting time at the airport, quick transfer to the city!
Fantastic service from Gray Line for transfers between airport and our hotel. Perfect timing and hassle free.
Very efficient and quick. Great service.
Cheaper compared to flybus but frequency not as regular
Site easy to use, easy to book and easy to read other feedback before booking
Easy to use and flexible when we requested a date change
Comfortable coach and minibus service from the bus station.
From start to finish we had no problems, there staff are very helpful and polite
Easy to use service, seamless delivery and would definitely use them again in the furure
we booked 5 different tours and the airport transfers with Gray Line. after the initial booking they sent us an email saying they had some info missing. we gave them what they needed and when they sent the confirmation of all tours they had the date wrong on our very first one which was the airport transfer to Reykjavik . it took us a while to fix the problem.
Fantastic service, well organised with extremely friendly staff. Would highly recommend to anyone travelling in and around Reykjavik, Iceland. 10/10.
Pleasant, dependable and efficient service
Swift, friendly service. And the driver was cute, too!
I had some confusion with some of the bookings I made. I emailed the customer services and I was responded to within the hour. The response was very helpful and answered all of my questions.
Quick, easy pick up
An efficient and enjoyable experience, Golden circle day was great and on the second night we saw the Northern Lights. Transfer from and to airport was on time with pickup close to our apartment.
Great service ... prompt service, great customer service
I booked our trips before we left the UK & the process was very simple. The tours all had a a good description.
I would absolutely buy a ticket from this company again. It was clear, efficient, fast, and proved reliable. The instructions provided made finding the bus/getting on my transfer as easy as humanly possible. Affordable, incredible service! Definitely recommend.
Seamless Airport transfers, pick up and drop off's after tour excursions. Staff are very friendly and helpful. Not to mention the hidden talent of the Gray Line bus driver who plays the trumpet on the Golden Circle Classic tour at Skalholt Church. Highly recommend and will be using them again on a second visit with family.
Fast booking. Bus on time.
There is a problem with the website. You select the location you want, and then fill in the rest of the details, and then get an email requesting the location. You need to select the radio button as well as getting the location from the list otherwise it doesn't register properly.
We booked our transfers & tours with Grayline, they were great. We were traveling with our 10 month old daughter and even though she was free on tours etc they provided a car seat free of charge on all coaches, which was a great help as it was less for us to worry about carrying/flying with. Staff/drivers were very helpful & pleasant, great customer service with quick responses. They really did help us have a great trip When we return to Iceland again we will definitely be using them again.
Brilliant from the online booking to the support from drivers and tour guides.
Easy to book, efficient service
You had to book 2 trips separately rather than return.. even after asking you can't find round trip button.. a friend had the same problem..It would make things more simple! We had a minibus and driver all week. He was very conscientious especially in high winds to make sure we were all safe and told us lovely Icelandic stories and information. Well done Matt!
Really great service, hotel pickup and drop offs are a bonus. Will use them again when we come back
It was an easily negotiated site, and the information provided was comprehensive
We were quite happy with this service. We had originally planned to take the local bus into the city, but for not a lot extra, Grayline takes you directly to your hotel - and you don't have to work out how to change busses along the way, as you would on the local.
Very professional. Picked us up at the airport and dropped us off at our hotel with no fuss. Would recommend.
Pretty simple to use
From airport transfers to 3 tours booked through them ..excellent service
Very professional. Always on time and the staff was very friendly. We used them for a couple of tours and for airport transfers. The buses are comfortable, free WiFi and the staff was knowledgeable
This is fantastic for traveling and getting to your hotel
Very organised pleasant staff. Will booked Blue Logoon much early very popular tour at least a month before aim to use discount code if you can. I didn't with the Gold Circle tour could of saved 15%, next time. Keep warm thermals under garmets socks, warm hat that covers your ears feet hands face can get real cold can be windy and cold near water and at night for the northern lights.
Excellent service. Punctual, comfortable & friendly drivers.
Great, easy, on time departure from the airport and drop off near our hotel downtown!
No problem whatsoever, but could use a bigger "Gray Line" emblem on bus. It was hard to find the bus when you walk out of the airport.
We booked return hotel transfers and trips to northern lights, classic golden circle and blue lagoon. Everything run like clockwork, all pickups were on time. All drivers/guides were very friendly. Excellent service; i would definitely recommend.
Comfortable coach, humourus & helpful driver, coach way too hot, very uncomfortable. Shuttle service decent, but left to fend for myself when dropped off as driver did not know hotel location.
Really easy to book, and competitive price.
The staff seemed unhappy and it was unclear a lot of the time what was happening and what was required by passengers - making it feel unorganised and stressful
Nice clean coach. On time.
Everything was pretty good.
Quick and easy! Nice drivers, understandable system!
The driver was very personable and determined to find some Northern Lights. It was a great experience. We would highly recommend this tour
Amazing, comfortable and accommodating. Highly recommend!!!
There service is first class pick up was on time , transfers were easy no fuss , 100%
Quick,easy and well organised.
I would recommend Gray line as they were always on time and very good at what they doo, making your transfer hassle free.
On time departure, courteous drivers (did hotel transfer).
On time,warm, good experience
Very friendly and helpful staff. Dropped us right at the door of our hotel
Good . Easy n simple
Personnel vraiment sympa. Aucun soucis.
Clear, easy booking online and quick responses to questions.
The service was what I expected. On time; wifi, USB plug etc
I have booked all my tours with gray line and will definitely use their services again next time I'm in Iceland. The pickup bus was a bit late once but we the tour bus waited for us.
nice busses and hassle free
So i booked airport transfer to hotel, Game of Thrones Tour and Southern island tour. Online booking is very simple and no fuzz. Everything is very smooth. The tour itself is very fun and enjoyable. We have the two most enthusiastic guides I have ever met. They both have good knowledge in Game of Thrones and places we visited. They also give you local knowledge about myths, stories and most depressing lullaby from Iceland - you guys sure know how to scary off the kid to sleep. Hopefully I can come back and take another tour - when you updated it >
Easy to book, reliable service.
Excellent service staff fantastic busses always on time easy booking system
Everything was seamless and so easy. From arranging the service to actually getting from point a to b.
The service was punctual and informative enough
Good service from airport to capital compare to other operators. Cost is reasonable but only thing I didn’t like that there is interchange at main bus terminal and we were put into smaller minibus. However the driver of that minibus was very helpful and a nice person.
Pick up from airport and dropped off right at my hostel for something like 35 CAD. Very cheap!
Good value for price with an excellent service.
Hassle-free transaction and service.
Pick up's were on time and the coaches were comfortable
An easy website to use. The check in at Keflavik was seamless and we got dropped right at the hotel door. So good that we then booked the return trip at the end of our holiday. During our trip we had cause to use two other Icelandic bus operators . Grey Line was easily the most professional.
They are a fab and professional team anything u ask nothing is a problem slick professionals
Excellent from the booking to arriving hotel. Punctuality,kindness etc. I will use them again.
Excellent friendly service from start to finish. Really enjoyed the tour.
Easy and everything worked out perfectly!
effortless booking experience
Upon arrival at the airport, we got our transfer tickets at the Grayline desk in arrivals and hopped on the comfortable coach to their depot in Reykjavik where we transferred to a smaller minibus direct to our hotel. The staff were very friendly, and everything is very efficiently and professionally run.
Excellent service and easy booking online.
Gray line were a pleasure to deal with. Coaches were comfortable and spotless. Tour guides were fantastic especially Ragna and Ouskar the driver. I would highly recommend using this company. I look forward to returning to Iceland and I will certainly use Gray Line again.
everything. it was hassle-free all throughout.
Highly recommended - 5* service!!
Excellent service and reliable airport transfer pick up. Enjoyed the North Light mystery tour and it was amazing to see the northern lights the second night as we didn't see them on the first booking. I was really happy we could rebook for the next night. The tour guide the second night was very hands on and helpful.
Service was very professional and friendly
Very timely. The transfer was smooth.
It was really rainy, gusty and windy the day we got picked up. It’s not a great pick up if you have a baby in a stroller with poor weather since you have to wait outside at a bus stop not your hotel lobby. And the vehicle change at the main terminal is also added annoyance when having to move a bunch of baby stuff.
The shuttle transfer driver dropped us off 4 blocks away and when we asked where our hotel was he said, “That’s a new hotel and I have no clue but you’ll find it.” We didn’t have a phone so couldn’t look it up and it wouldn’t have killed him to take 3 minutes to help us. Other than that it was a standard clean fast bus ride.
Convenient, clean and dependable.
Wonderful way to transport to Reykjavik. Warm and comfortable buses and easy to find and figure out.
Good. Pricing in local currency would be nice (eg. say ISK/EUR/GBP/USD/AUD, depending on what I'm interested in)
The reservation process was smooth and easy.
Excellent time keeping and drivers / tour guides
Checking in was straight forward and it was easy to find the bus. The shuttle arrived at the hotel with a few minutes to spare before our evening activity.
Convenient and quick service, nice drivers.
In general very good. Only one of the pick up driver was not very polite . But it was not an issue.
All of our tours with Gray Line were amazing! All of the guides were very personable and knowledgeable. Would definitely tour with Gray Line again
There was some confusion at the transfer to the Shuttle Service as to which smaller coaches were going where, not necessarily aided by directions in a second language - but otherwise service was excellent and delivered us to the door of the Hotel Foss
Reliable and comfortable
Professional working!!! No worry about security along the way to go.
Easy to book, delivered right to the door, took longer than advertised.
The ride from the airport to the main terminal was fine, but then the driver of the smaller shuttle from the terminal to the hotel delivered us to the wrong hotels to 1:30 a.m. We had to walk for several minutes to get to the right hotel.
Straight forward and yes. I'd go through them again if needed.
Quick and efficient service - the staff at Keflavik Airport were very easy to deal with and the transfer was easy. Would definately recommend.
The staff were friendly and helpful. It was easy to locate and very convenient.
Booking online was so easy.At the airport we would like more signs to show us where you are.w We saw Flybus signs but not yours.At the bus no one knew which bus would go to our hotel but once that was sorted out everything was fine and the ride was very pleasant.
Online booking was excellent and easy to use
The bus was waiting for us and so was the transfer bus. It took us right to our hotel. There was no stress!
They can start by giving their drivers a lesson in customer service. Both of our drivers were rude, especially the one from the bus terminal to the hotel. He dropped my husband, 12-year-old daughter, 8-year-old son, elderly mother and myself off at a random bus stop instead of at our hotel and told us that we would have to walk up the hill pushing 5 suitcases. He also acted very disgusted when he had to load our heavy suitcases into the bus. "Are you planning to move here or something?" No. We were there as a final leg to our 2-week vacation on a Disney Cruise. We had a lot of stuff. We had just been to St. Petersburg, Russia a few days prior and my husband and I noticed that the Russians were far more friendly than any Gray Line bus driver. When we got to the hotel, my son immediately noticed that his backpack with a $200 tablet and special LEGO set from Denmark were gone. I called Gray Line and reported the missing items. I knew exactly which row we were sitting in and where the bag could be found. There were only two other passengers on the bus when we were dropped off and they were several rows ahead of us. The items were on that bus and they were mysteriously never located. I would not recommend Gray Line to anyone for their "taxi service." Also, beware that the drive from the airport to the hotels is not narrated in any way. You won't learn any cool facts about Iceland or get excited about your upcoming visit. You'll sit and look out the window. So many missed opportunities to create loyal customers through impeccable customer service. They missed the mark entirely.
Bus was waiting when we arrived. Left on time and connected ud withthe shuttle to our hotel effectively. Thanks
Prompt and efficient,
Booking was easy and quick. The whole process worked great.
Easy to find off the flight especially when a late arrival! Friendly staff and so very well organized - left a great first impression of things to come!
GREAT RELIABLE SERVICE
On time and very courteous!
service was above average and very efficent
Good tour: excellent guide: excellent value for the money. My only problem (and thus 4 stars) is seat spacing on the minivan. Even by airline standards, the seats are too close. I'm 1 meter 83, not tall for an American.
Sadly, we had to cancel our trip to Iceland because of unexpected illness so all I can say is that it was very easy to make the reservation and very easy to cancel it.
good staff well organised
Their station was easy to find in the airport, I got right on the bus and we left shortly after. The ride was smooth and they took me to the door of my hostel
Good availability. Yes I would recommend.
Quick and friedly service. Good organized transport.
Wait at airport for bus to go into city was way too long.
Fantastic! Really impressive all around. Had several opportunities to need to interact w the staff through email , & they could not have been nicer or more helpful right away. Super super experience. Would use them again or recommend in a heartbeat!!
We had a wonderwel time!
service confortable et ponctuel pas de soucis
Everything was easy to navigate and I would recommend booking with them.
Getting the bus from the airport was really easy. However, the whole interchange into the smaller buses to get to the hotels was chaotic. That part could be better organised. We indicated where we were staying when we booked. The driver didn't seem to know this.
Everything they said would happen, happened! Rapid loading of luggage both ways. Rapid transfer between coaches at their terminal. Drivers' etas - spot on!
lovely drivers, very polite. bus clean and comfortable
Airport on time comfy coach prompt pick up
Nice ride from the airport right to the front door of our hotel! Loved the free wifi onboard!
Puncture and clear instructions
Very Easy to use, would recommend to any traveling to Iceland
Wonderful guide! Yes we would use them again.
Pick up and drop off were exceptional
Easy to book and pay for service
They were ready and waiting for us. Very friendly and efficient. Also, it was really easy to book everything online.
Bus wartete direkt nach der Ankunft, obwohl wie Verspätung hatten. Es waren nur sehr wenige weitere Fahrgäste, daher steuerten wir direkt die Hotels an. Nach ca. 1h waren wir in unserer gebuchten Unterkunft.
Online booking was simple. Finding the right products and paying was all quickly done and easy.
The service from the international airport to our hotel was first-class. We did not rebook hotel to airport as the possible wait time for pickup could have been as long as 45 minutes. We decided upon a different option for airport transit.
Punctual, courteous and pleasant experience. The bus was extremely comfortable.
Easy to book, but would be nice if the online booking allowed the purchase of a return ticket, instead of having to get two single tickets. If I'd purchased at KEF, I could have saved money and bought a return ticket.
Aparentemente houver alterações no transito na zona central de Reykjavick , teria sido importante termos sido informadas desse facto com antecedência, pois houve alguma confusão no local onde poderiamos sair. No entanto tudo correu bem, tendo o condutor sido muito gentil. Apparently there are changes in traffic in the central area of Reykjavick, it would have been important to have been informed of this in advance, as there was some confusion at the place we hove to leave. However everything went well, the driver was very kind.
Everything from the booking to the actual transfer was absolutely easy, efficient and pleasant.
Têm o senão de ter que se esperar fora do hotel, pela chegada do autocarro. O serviço melhorava se o camionista comunicasse com a recepção do hotel da chegada do autocarro.
Delivered the service they advertised. Ran on time.
Great service. Easy to find the kiosk at the departure bus area and parked close so when the weather is bad it's nice it's only a few steps. Love that the vehicle is a smaller passenger type bus so they can get through the narrower streets and drop you off right at your location.
The WiFi in the bus did not work.
The ride was comfortable and easy to find at airport. Very much recommend for airport to hotel transportation.
All aspects of the experience went smoothly and stress free. Check-in was a breeze and helpful and humorous driver got us downtown easily. Would recommend this service to other travelers.
The trips to the blue lagoon and the golden circle were well organised.
Excellent service, friendly staff and great coaches.
Couldn't recommend this company highly enough. Had to cancel first trip to Iceland due to injury and they refunded the entire amount immediately with no quibbles. When we finally got to Iceland, I ended up having to email them in the early hours of the morning and they responded right away - at one in the morning! Had to email them a second time when I decided to change airport pickup time to earlier slot and they were incredibly helpful. Had one little hiccup where they left us of the list of dropoffs from the airport to our apartment, but it was soon resolved and can forgive them anything as this level of customer service is rare these days. Oh, haven't even mention the Golden Circle tour and our wonderful guide, Vivienne I think - a most memorable experience.
Easy to use. Bus and shuttle staff were friendly and helpful. Answered questions.
Easy to book online and communicate via with Gray Line via email for questions.
Once dropped off for the shuttle bus there was lots of confusion and no one seemed to know which shuttle we should get on and we had to run around and ask every driver if we were meant to be on their bus
Easy to locate when you get to the airport. Friendly staff who give you clear information about where you need to go to reach your destination.
Polite staff, comfortable coach
An excellent, fast service. Everyone we dealt with was helpful and friendly and the website was easy to navigate.
These folks were organized and efficient. They are top notch professionals.
Our tour guide was great. We saw some amazing sights. The reason we are only giving a 4 Star is because we felt the stops were a little too long. The National Park and the Gullfoss waterfall were okay on time. The geyser stop was much too long, we had already had lunch plus had an opportunity to shop. The last stop in our opinion was really a wasted stop. It would have been better to have an observation stop, passed several opportunities.
Easy and straightforward. I needed some advice about the return trip to the airport. Staff were very helpful on the phone.
On time, comfortable, and efficient.
Very efficient service and comfortable coach.
Prompt and friendly, tour guides were all Icelandic and very interesting.
Service was always on time and friendly. The tour guides were very knowledgeable. The tours themselves were brilliant and we found it brilliant that everything was structured and on schedule so we didn't haven't to worry about anything. Would definitely use again! And defitley recommend as well!
online booking was easy and fast
very satisfied. took a trip from KEF airport to hotel.
Unfortunately the pickup instructions on the vocher and confirmation email were unclear and as a result we missed our hotel pickup and had to get a taxi to the airport. The time on the voucher was the time of departure from the Grayline garage and not the Rey Appartments. Nowhere on the voucher was the pick up time from the appartments stated. This should be made absolutely clear, there was no such problem when booking the Golden Circle tour on Friday. On phoning the customer service person was most pleasant but unable to offer a solution.
Easy to book, self explanatory
We could have used more time at Thingvellir and less at Geysir.
Organized tour company. Very satisfied!
Driver was good and safe. Had no issues getting from the airport to the terminal and we received clear info on what shuttle to take to get to the hotel.
Quick and easy drop off right at hotel door.
booker by agent
Convenience of booking ahead online with capability of updating details / changes easily. Will use again for booking return to airport. See you soon Gray line
They didn't pick us up from the hotel as planned. We were then late for whale watching and there were no boiler suits left
Very friendly informative staff. Every efficient service reliable and always on time.
Excellent service. Buses waiting outside airport terminal with friendly drivers. Re booked to take us back to airport at end of our trip. No complaints at all
Bus was new and clean. Schedule was good. Bus driver was a very jerky driver. Waited to last second and slammed on brakes even though he could see the hazard ahead. Driver did not appear professional and smooth.
Very good service, everything was great.
Easy and stress free to use. Service was reliable and drivers were helpful and patient.
All on time and great communication via emails. Many thanks
Very Efficient Service
Service was on time, efficient and the driver was friendly and informative!fficient
Helpful, friendly driver. Efficient service.
Great service, on time and well organised
Great company. Pick up was on time and the coach was clean and modern.I will be using Grayline on my next trip to Iceland,which is very soon.
All went well got picked up from the airport and dropped off at hotel. Nice coach with wifi - perfect.
All very easy, staff very very helpful. Quick responses when sending an e mail.
We always prefer dealing with humans, but the online purchase went okay, was not difficult to figure out, and the drivers picked us up where and when promised.
Quick and easy to find. Coach dropped us off by hotel.
Swift response when emailing with a query and also on time pickup and drop off.
Booked all trips during recent stay in Iceland with Gray Line, including airport transfers, Golden Circle and South Iceland tours. Very happy with service,quality of tours and pick-up arrangements from our hotel. Tour guides enthusiastic and obviously very proud of their country, which was great. Staff all friendly and efficient....even went the extra mile to find gloves that I had left on a coach! Would definitely use again and have recommended to friends and family.
Very efficient ...driven well even though the weather was awful
Easy to find, kind drivers, excellent wifi.
Easy to book, even better on arrival...very slick and organised. Then transfer to our minibus for hotel drop off also very easy and quick.
We've booked Gray Line twice now, in February 2016 and March 2017. The rates are better than the Fly Bus and the buses are much less crowded. We will definitely use Gray Line again the next time we're in Iceland.
The pick up was in perfect time and the driver was very smart. Very good!
We booked an airport transfer online before traveling. On arrival