Iceland

FAQ

Tours and sightseeing

Why should I choose Gray Line Iceland?

Being a part of the Gray Line Worldwide brand recognised as a leader in creating and operating sightseeing day tours and excursions for over 100 years means you have the best of the best at your service.  

What is included in your tours?

As a rule of thumb our tours include complimentary pick up and drop off for all major hotels and guest houses in Reykjavik, round trip transportation and professional tour guides.

Do I have to use passport on your tours?

There is no need for passport on all our tours, except Greenland tours which take you between countries where standard regulations regarding passports apply.

What should I take with me on your tours?

You only need to take the most basic personal belongings with you for our day tours. A good idea is to bring a fanny-pack or a small backpack, but by no means is that a requirement. 

What languages do your offer on your tours? 

Our day tours and excursions are by default guided in English. However, we have several tours that for certain periods and/or dates of the year are guided in additional languages like Scandinavian, German and French.

How will I receive my tickets?

When you have completed the booking process there will be an electronic ticket on your screen that you can print out. You will also receive an e-mail with a voucher that you can print out.

How does pick up and drop off work?

We ask our passengers to be ready for pick up in front of hotel or house 30 minutes before scheduled departure of their tour (for whale watching tours it is 1 hour before departure). Gray Line shuttle buses collect passengers from hotels bring them to Gray Line Bus Terminal in Holtagarðar shopping centre which is the main departure and arrival location for our sightseeing tours and airport transfer.

Your electronic tickets and e-mail voucher contain detailed information on pick up and drop off. 

What are your pick up locations?

All hotels and larger guest houses in the greater Reykjavik area including Kópavogur and Hafnarfjörður. 

When is my pick up & drop off? 

Pick up for tours starts 30 minutes before scheduled departure of tour, except for whale watching tours where pick up starts 1 hour before tour departure. We ask our passengers to be ready for pick up in front of hotel or house 30 minutes before scheduled departure of their tour. 

Returning from tours passengers are dropped off at the hotels or guest houses they were collected from, or at the nearest possible location.

Is smoking allowed on board your coaches? 

Smoking on board our coaches is strictly prohibited.  

What should I wear on your tours? 

Weather in Iceland is notoriously unpredictable. For tours in Iceland during summer, bringing a light rain jacket or a soft shell is in most cases enough protection. For winter season, warm jacket, good walking shoes, cap or a hat and gloves are essential accessories to combat cold weather. Layering your outfit is the best way to tackle sudden changes in weather.  

Are meals included in your tours? 

Meals are not included in tours unless specifically stated in tour description, but stops are frequent where passengers can buy light meals and refreshments. Consumption of food or beverages on board our coaches is prohibited.

Do you offer tours to lake Mývatn in North Iceland? 

Yes, we offer tours to lake Mývatn and many more destinations in north and north-east Iceland, including Dettifoss and Goðafoss waterfalls. Departure for these tours is from Akureyri Bus Terminal located in Hafnarstræti 82 in the town of Akureyri in north Iceland. 

Why does the currency change at checkout?

Though you can select to view your tours in your native currency for ease of reference, the final transaction will be processed in EUR. This will display in the "Total cost" section on your purchase page. The approximate currency conversion shown is based on current information from multiple public sources. Please be aware that the actual conversion rates utilized by your card issuer or bank may vary from these public sources.